Let me preface by saying I have read the 4 page thread & nothing there seems to help.
I bought a Pixel late last year as gift for my mother as a Christmas present. Unfortunately, after resetting the device, I found that the phone had microphone issues - working for about an hour after the phone had been booted, then cutting out, taking the loud speaker, vibration motor and auxilary jack with. Much more recently, I have noticed that the loud speaker will now work, but the phone will not pick up an auxiliary input anymore, nor will the microphone work at all or the vibration motor.
From what I've read on here, Google seems to have fixed this issue in all phones built from January 2017 onwards but I am unable to find anyone selling the latest revision of this board online - I'm currently contemplating taking this into a Carphone Warehouse store to send it off (as they are an official Google repair centre), but I don't want to pay over the odds for something I know only takes 10 minutes to do.
My question is: has anyone had similar issues & fixed them? Was the problem the charging port PCB, or was it something on the main motherboard?
Also, does anyone know of anywhere that has stock of post-Jan 2017 boards, or even have a working spare themselves that they are willing to sell? I'm wearing pretty thin with this at the moment & would love some advice.
Thanks!
What is your phone serial number? Mine starts from FA6CL... No problem's here... at the moment.
rtimoff said:
What is your phone serial number? Mine starts from FA6CL... No problem's here... at the moment.
Click to expand...
Click to collapse
It starts with FA6AB - knowing my luck that's probably one of the first devices created
I have the same issue and got fixed by replacing something on the motherboard. the engineer said is something from Qualcomm. I guess it is Qualcomm WCD9335.
The total cost is around $30
here in China.
bush911 said:
I have the same issue and got fixed by replacing something on the motherboard. the engineer said is something from Qualcomm. I guess it is Qualcomm WCD9335.
The total cost is around $30
here in China.
Click to expand...
Click to collapse
Does the engineer do mail-in repairs?
Yes he does. will pm you his taobao store link and his cell phone number soon. he is at Shenzhen, China.
DanielF50 said:
Does the engineer do mail-in repairs?
Click to expand...
Click to collapse
bush911 said:
I have the same issue and got fixed by replacing something on the motherboard. the engineer said is something from Qualcomm. I guess it is Qualcomm WCD9335.
The total cost is around $30
here in China.
Click to expand...
Click to collapse
Hey buddy, why don't you just call him, or send a letter about what exactly he repairs?
bush911 said:
Yes he does. will pm you his taobao store link and his cell phone number soon. he is at Shenzhen, China.
Click to expand...
Click to collapse
Please send me his contact info as well, as I need to repair mine.
Thanks
guys sorry to hijack the thread, but anone here knows if the wifi chip is on that board and if so can it be fixed I also got a pixel that came with issues, when it wants to connect to the wifi it says: connecting , then saved, but never connects nor it gives a wifi hotspot so I think it's a hardware issue... please advice.
bush911 said:
Yes he does. will pm you his taobao store link and his cell phone number soon. he is at Shenzhen, China.
Click to expand...
Click to collapse
Thank you, I will attempt to contact him soon.
chuby007 said:
guys sorry to hijack the thread, but anone here knows if the wifi chip is on that board and if so can it be fixed I also got a pixel that came with issues, when it wants to connect to the wifi it says: connecting , then saved, but never connects nor it gives a wifi hotspot so I think it's a hardware issue... please advice.
Click to expand...
Click to collapse
Have you disassembled the phone yet? One of the antenna cables could have come loose, they're pretty fiddly and pop out sometimes when the phone is dropped.
I'm pretty sure the antenna for both WiFi & cellular is on the daughter board as both the antenna cables connect from the daughter board to the motherboard so I would assume a loose connection would be the issue, but if neither side of the cable are loose, then it's probably going to be damage to the daughter board or a software issue - I'd attempt a software wipe first, just in case.
Thanks buddy
DanielF50 said:
Does the engineer do mail-in repairs?
Click to expand...
Click to collapse
Could I have the info as well. This phone is driving me mad.
---------- Post added at 03:16 PM ---------- Previous post was at 03:11 PM ----------
DanielF50 said:
Let me preface by saying I have read the 4 page thread & nothing there seems to help.
I bought a Pixel with a broken screen late last year & my intentions were to replace the screen and gift the phone to my mother as a Christmas present. Unfortunately, after replacing the screen and resetting the device, I found that the phone had microphone issues so I opened it up again, replaced the lower PCB with a spare I had lying around... same issue, only this time the microphone works if there's no pressure on the screen (eg. it's connected, but not stuck down?). Both these boards were built on the same day, within 2 minutes of each other (June 2016) so I can only assume that both boards have the common microphone issue of pre-2017 built OG Pixels.
After being unsuccessful thus far, I went online purchased another board (with a 12 month warranty), fitted this & low and behold it's got the same issue. The new board was built in May 2016 and seems to be a completely different revision as it looks quite different to both of the other boards in my possession (no antenna clips, different smd's, different spring design & minus 1 spring).
From what I've read on here, Google seems to have fixed this issue in all phones built from January 2017 onwards but I am unable to find anyone selling the latest revision of this board online - I'm currently contemplating taking this into a Carphone Warehouse store to send it off (as they are an official Google repair centre), but I don't want to pay over the odds for something I know only takes 10 minutes to do.
My question is: has anyone had similar issues & fixed them? Was the problem the charging port PCB, or was it something on the main motherboard?
Also, does anyone know of anywhere that has stock of post-Jan 2017 boards, or even have a working spare themselves that they are willing to sell? I'm wearing pretty thin with this at the moment & would love some advice.
Thanks!
Click to expand...
Click to collapse
Any updates? My country has no official service either. Right now I'm stuck with a phone that can't make or receive any phones. Camera won't record videos. Can't play back any videos and won't reproduce no sounds at at all... So basically a color Kindle ...I bet Kindles do more at this stage
DaNNi3n said:
Could I have the info as well. This phone is driving me mad.
---------- Post added at 03:16 PM ---------- Previous post was at 03:11 PM ----------
Any updates? My country has no official service either. Right now I'm stuck with a phone that can't make or receive any phones. Camera won't record videos. Can't play back any videos and won't reproduce no sounds at at all... So basically a color Kindle ...I bet Kindles do more at this stage
Click to expand...
Click to collapse
PM'd
Update: I contacted Google's authorised repairers.
Carphone Warehouse will fix the issue for the extortionate price of £169.99 (over half the price of a new one) & "SBE" have effectively said that they will not attempt repairs on devices that are outside of their warranty period, so basically, they won't fix Pixels at all (as they don't fix in-warranty devices).
Update #2:
After contacting Google again to say that their repairers wouldn't repair the device/repair it for a reasonable price, the support agent said the phone may still be in warranty & organised an RMA - the phone was returned to Google & replaced with a "refurbished" warranty version, which actually looks brand new! The even better news is that the phone isn't locked to EE, so a custom rom is being dumped on it as I type this!
bush911 said:
Yes he does. will pm you his taobao store link and his cell phone number soon. he is at Shenzhen, China.
Click to expand...
Click to collapse
Hello, pixel user from Malaysia here.
May i acquire his contact details as well? With the taobao store link too.
This will definitely fix the microphone problem right?
Since this thread was started, a lot has happened in the Pixel world including a lawsuit over this very issue.
Can anyone else confirm that replacing the Audio Codec (Qualcomm WCD9335) will fix the microphone issue?
orangematter said:
Since this thread was started, a lot has happened in the Pixel world including a lawsuit over this very issue.
Can anyone else confirm that replacing the Audio Codec (Qualcomm WCD9335) will fix the microphone issue?
Click to expand...
Click to collapse
I tried to replace the audio codec with a local phone repair shop, it resulted in the phone not powering at all, the guy told me that under the audio codec there is some other lines on the board that were effected during the replacement, since then I'm trying to buy a motherboard to get my phone working again. No luck tho, I bought another pixel already and lost that one, so be careful.
Alaadragonfire said:
I tried to replace the audio codec with a local phone repair shop, it resulted in the phone not powering at all, the guy told me that under the audio codec there is some other lines on the board that were effected during the replacement, since then I'm trying to buy a motherboard to get my phone working again. No luck tho, I bought another pixel already and lost that one, so be careful.
Click to expand...
Click to collapse
Thanks for updating the thread with this information. I would prefer not to take a chance if it's not a straight forward repair and will hold out for a cheap and safe way to fix it I guess.
Me Too!
bush911 said:
Yes he does. will pm you his taobao store link and his cell phone number soon. he is at Shenzhen, China.
Click to expand...
Click to collapse
Please may I also have his details - contemplating DIY repairs but for that price I'd rather ship to him
Related
Hey everyone,
recently my SC-02h (Jap Docomo version) hard-bricked and has no way to recover besides JTAG or motherboard replacement.
This made me think of an experiment.
Can you replace any motherboard (which includes all chips and the storage) with another.
I ordered the g935FD dual sim version with the Exynos chip, this compared to my QC single sim version which is currently bricked.
Hopefully within the next few days I'll receive the motherboard and start the replacement process (I will probable film it) to see if it works.
If so, anyone could replace their motherboard by a new one that is unlocked or has a different chipset.
Please discuss here if you're also interested in changing your own mobo with another.
Can't see why it won't work as the motherboard is what determines the model. Just make sure you order up a dual SIM tray too.
Motherboards from different chipsets *may* have different connections on how things wire up. I'm not saying they do, I'm just thinking out loud. I'd only buy a replacement motherboard from the same variant.
And good luck finding a new motherboard. At the price they sell for, you'd be better off buying a whole new phone.
Would like to see how this goes. Please record the process.
Sent from my SM-G935T using Tapatalk
lyriquidperfection said:
Can't see why it won't work as the motherboard is what determines the model. Just make sure you order up a dual SIM tray too.
Click to expand...
Click to collapse
Yea I ordered that one, although I thought the tray looks the same (bottom part), so until my new one arrives I'll use the older one.
the_scotsman said:
Motherboards from different chipsets *may* have different connections on how things wire up. I'm not saying they do, I'm just thinking out loud. I'd only buy a replacement motherboard from the same variant.
And good luck finding a new motherboard. At the price they sell for, you'd be better off buying a whole new phone.
Click to expand...
Click to collapse
I checked the connections and they are the same, the only thing that differs is the sim holder and the chipset.
Also a new phone (unlocked) costs at least 2,5times more (live in Japan).
dogredwing1 said:
Would like to see how this goes. Please record the process.
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
I'll record it on video as soon as it arrives, also the process of taking it out and replacing it completely. So if it ends up in failure you can all see it.
In what way is it bricked? The S7 is almost impossible to brick.
CuBz90 said:
In what way is it bricked? The S7 is almost impossible to brick.
Click to expand...
Click to collapse
Hmm I flashed a rom with TWRP, (lineage, but wrong build) after that I rebooted and the phone stopped responding completely.
So black screen, no led when charging, no response at all when pressing buttons.
Even disconnecting battery and reconnecting didn't work.
Also no recognition in windows when connected to USB
totalvamp said:
Hmm I flashed a rom with TWRP, (lineage, but wrong build) after that I rebooted and the phone stopped responding completely.
So black screen, no led when charging, no response at all when pressing buttons.
Even disconnecting battery and reconnecting didn't work.
Click to expand...
Click to collapse
Can't get to download mode?
CuBz90 said:
Can't get to download mode?
Click to expand...
Click to collapse
Well if I could I wouldn't be ordering a new MoBo
Even made a USB JIG
Another thing you might lose is waterproofness. I cracked my screen badly and instead of repairing it at a 3rd party shop, I sold it and got a new one. Coz it won't be waterproof anymore..
thedisturbedone said:
Another thing you might lose is waterproofness. I cracked my screen badly and instead of repairing it at a 3rd party shop, I sold it and got a new one. Coz it won't be waterproof anymore..
Click to expand...
Click to collapse
i should be fine, just get it glued back together properly.
besides i don't really care about it.
Unless the other components (camera, vibrator motor, various sensors, OLED Panel etc.) don't differ in the way they talk to the mainboard, I don't see why it shouldn't work. As others have said, I'd really love to see how it'll work out for you. So, thanks for sharing =)
Well it didn't work out, I put in the new motherboard but the phone didn't power on at all. There is also no led when trying to charge it. I'll be sending it back to the supplier and buy another version instead.
https://www.youtube.com/watch?v=jym2aNwRmkc
Made a video of the process and failure
totalvamp said:
https://www.youtube.com/watch?v=jym2aNwRmkc
Made a video of the process and failure
Click to expand...
Click to collapse
Was interesting to watch, however you only tried powering on twice and quit?
Connecting a charger had no effect?
Unless the board your received was dead to begin with.
totalvamp said:
https://www.youtube.com/watch?v=jym2aNwRmkc
Made a video of the process and failure
Click to expand...
Click to collapse
Can you share the link of where you bought the motherboard? It might be that you bought a blank motherboard. In that case you want it to be flashed with the correct IMEI and partition (table?). AFAIK the IMEI has to be that of your previous phone since you can't just "create" a new IMEI. Don't even want to get into the legal repercussions but here's a sneak peak; in some countries it's a criminal offence to alter an IMEI or even have tools to alter IMEI. Don't quote me on this and I'm asking the community to correct me. If the motherboard comes from a previously active device, it should have its own IMEI and none of what I said before matters.
Whatever, none of that necessarily explain why it didn't boot up. Have you tried charging and plugging it to a PC? If it isn't dead, your PC should at least detect A device.
murtaza02 said:
Was interesting to watch, however you only tried powering on twice and quit?
Connecting a charger had no effect?
Unless the board your received was dead to begin with.
Click to expand...
Click to collapse
Well I tried a few times after that and after letting it on a charger, still no response.
nitrous² said:
Can you share the link of where you bought the motherboard? It might be that you bought a blank motherboard. In that case you want it to be flashed with the correct IMEI and partition (table?). AFAIK the IMEI has to be that of your previous phone since you can't just "create" a new IMEI. Don't even want to get into the legal repercussions but here's a sneak peak; in some countries it's a criminal offence to alter an IMEI or even have tools to alter IMEI. Don't quote me on this and I'm asking the community to correct me. If the motherboard comes from a previously active device, it should have its own IMEI and none of what I said before matters.
Whatever, none of that necessarily explain why it didn't boot up. Have you tried charging and plugging it to a PC? If it isn't dead, your PC should at least detect A device.
Click to expand...
Click to collapse
http://www.ebay.com/itm/MAIN-MOTHER.../182310990269?ssPageName=ADME:X:RRNTB:NL:3160
It should be one with an IMEI how else can it be unlocked.
I tried plugging it in as well, but my PC doesn't recognise it at all.
I've ordered a different one this time, this motherboard was also slightly different from the one I had (2 cables instead of 3) so it might be incompatible.
I ordered this one now: https://www.aliexpress.com/snapshot/0.html?orderId=82116420384467&productId=32737224430
Did you end up having any luck with the second motherboard?
Or has anyone else attempted this before?
I'm looking to swap my qc chip for the exynos.
How was the operation??
Hello i'm interested to know how was the experiment becouse i wanna try almost the same thing, i have a s7 sm935fd and i wanna change the motherboard for a sm935f model. Please answer me!
I am also going to try swapping motherboards. How did yours work out?
Hi @totalvamp,
I am going to try swapping out a good motherboard from a banged up sprint G930P phone with a clean IMEI into a clean, whole, G930X demo model that I picked up cheap on Ebay.
The "X" demo phones work on WIFI only. I understand that the "X" motherboards are missing the cellular radios, which is why I am trying this swap -- it should be far easier and less costly than doing a full screen&LCD replacement, which requires tearing down the entire phone, and costs about $150. Hopefullly, I will just have to remove the back, the QI receiver and I think the camera, and I'll get access to the motherboard.
My hope is that all the rest of the parts are present -- we'll see how it goes.
I look forward to hearing from you.
Philip
I have run into the dreaded headphone jack problem. The phone won't play audio through the speakers and doesn't use the microphone because it thinks that headphones are connected. I've tried resetting it to factory settings and it didn't fix anything which is why I think it's not a software problem.
After some Googling I found that I'm not the only one to have this problem and that Google is replacing the units with this hardware fault. Unfortunately I didn't buy the phone via play store so I can't return it directly to google.
I'd like to try and fix it myself. If anyone knows where I could buy a headphone jack for the 5" pixel I'd be very grateful. Before I buy the replacement part I was thinking of removing the headphone jack and trying to start the phone like without it. My reasoning is that the phone would then default to playing the sound through speakers and I would be sure that it's a headphone jack problem. Would that work at all or the phone won't even start?
I need your advice and opinions, thanks
Please keep us updated as I'm facing the same issue:/
Alaadragonfire said:
Please keep us updated as I'm facing the same issue:/
Click to expand...
Click to collapse
I ordered a replacement headphone jack and as soon as it arrives, within the next 2 weeks I hope, I'll replace it and see if that gets it fixed.
A couple of more details:
-problems started about 3 days after updating to Oreo
-at the beginning the volume would first turn itself gradually down to zero and I had to fight it with the volume up (I would always lose eventually xD)
-there was usually a loud pop heard through the headphones after that 'battle' and then the audio and mic would completely cut off
-restarting the phone would enable the audio and mic again but the problems returned as soon as I plugged in the headphones again (tried with several different headphones)
-factory reset didn't fix it and after a couple of days of problems I'm now stuck with no audio at all and no mic input
-my phone can't recognize the headphones anymore
I have the exact struggle, restart will work for a while and then problem return, when I contacted google they offered a replacement but since I'm not in Canada at the moment, they will not be able to process my replacement request, but google representative told me that I can try and replace the mic with the charging port(as it all comes together) and it should fix the issue, but I also think that it might be the headphones jack, also this happened after I tried Android O beta.
FooFighter312 said:
I ordered a replacement headphone jack and as soon as it arrives, within the next 2 weeks I hope, I'll replace it and see if that gets it fixed.
A couple of more details:
-problems started about 3 days after updating to Oreo
-at the beginning the volume would first turn itself gradually down to zero and I had to fight it with the volume up (I would always lose eventually xD)
-there was usually a loud pop heard through the headphones after that 'battle' and then the audio and mic would completely cut off
-restarting the phone would enable the audio and mic again but the problems returned as soon as I plugged in the headphones again (tried with several different headphones)
-factory reset didn't fix it and after a couple of days of problems I'm now stuck with no audio at all and no mic input
-my phone can't recognize the headphones anymore
Click to expand...
Click to collapse
please update the progress, i'm having the same problem. I hope it get fixed after you replace the headphone jack
malstroms said:
please update the progress, i'm having the same problem. I hope it get fixed after you replace the headphone jack
Click to expand...
Click to collapse
I'm still waiting on the part to arrive. I'm expecting it within the next two weeks. I'll try to document the replacement with photos and/or video so others can do it if it turns out successful
Okay guys, here's the update with some good news and some bad news.
The replacement headphone jack arrived yesterday and the good news is that I replaced it and it seems to have fixed the problem! Yay!
But the bad news is that in the process I damaged the LCD screen so now I'm waiting on a replacement LCD. I guess I should've expected that because the screen and LCD itself are extremely sensitive and the damage is not even visible, but it's simply not working anymore.
So how do I know it actually works? Well since the phone used to be paired to my PC via bluetooth, whenever I turn on my PC a notification sounds on my phone if I want to pair or not.
Minor bad news - I tried to record the whole process as a tutorial for anyone who'll try to fix this themselves but my camera's battery died halfway and I lost everything I recorded.
Here are the 2 teardown videos I used for guidance: First and Second. I highly recommend you watch them entirely before attempting anything.
I got the headphone jack on eBay from here. It is totally overpriced but it's the only place I was able to find it.
I'm getting my replacement LCD and adhesive for it from Replace Base
FooFighter312 said:
Okay guys, here's the update with some good news and some bad news.
The replacement headphone jack arrived yesterday and the good news is that I replaced it and it seems to have fixed the problem! Yay!
But the bad news is that in the process I damaged the LCD screen so now I'm waiting on a replacement LCD. I guess I should've expected that because the screen and LCD itself are extremely sensitive and the damage is not even visible, but it's simply not working anymore.
So how do I know it actually works? Well since the phone used to be paired to my PC via bluetooth, whenever I turn on my PC a notification sounds on my phone if I want to pair or not.
Minor bad news - I tried to record the whole process as a tutorial for anyone who'll try to fix this themselves but my camera's battery died halfway and I lost everything I recorded.
Here are the 2 teardown videos I used for guidance: First and Second. I highly recommend you watch them entirely before attempting anything.
I got the headphone jack on eBay from here. It is totally overpriced but it's the only place I was able to find it.
I'm getting my replacement LCD and adhesive for it from Replace Base
Click to expand...
Click to collapse
Thanks for the updated! Are you sure problem is fixed by changing the headphone jack ? It's not temporary fixed like before ? BTW the link for eBay headphone jack is already sold out
Alaadragonfire said:
Thanks for the updated! Are you sure problem is fixed by changing the headphone jack ? It's not temporary fixed like before ? BTW the link for eBay headphone jack is already sold out
Click to expand...
Click to collapse
Well I'll know for sure as soon as I replace the LCD. I'm hoping it will arrive during the next week and then I'll update this thread again
Alaadragonfire said:
I have the exact struggle, restart will work for a while and then problem return, when I contacted google they offered a replacement but since I'm not in Canada at the moment, they will not be able to process my replacement request, but google representative told me that I can try and replace the mic with the charging port(as it all comes together) and it should fix the issue, but I also think that it might be the headphones jack, also this happened after I tried Android O beta.
Click to expand...
Click to collapse
I definitely recommend others try to get Google to replace it. I got mine from Swappa second hand and they still respected the warranty. Much easier and cheaper than replacing it yourself.
wow its nice to hear that it work, but some say that its the charging port board that has a problem(the location of the microphone). should i buy headphone jack replacement or charging port board?
yesterday i put i my pixel into freezer for 2 hour(i tried this because it help my previous phone which is nexus 5x come back to life for a while haha) and rebooted to safe mode and tried to record and microphone work, rebooted to normal and until now it still work, but im hoping that your replace method would be a permanent fix and i will do that too.
please update this thread again as soon as you replace your lcd
thank you
Another update. I got the replacement screen today but the problem hasn't been fixed. Well, partly it has been. The speaker now finally works when nothing is plugged in but the phone can't recognize any headphones. So, like Mattish13, if you can get it replaced by Google do so. Fixing things on my own is my hobby and was logical since I couldn't get mine replaced by Google, but this fix is not worth your time or money, trust me. I'm guessing the next thing to get replaced would be the daughterboard, maybe that would fix the problem finally, but in my opinion it's not worth it.
Ironic how so many problems with the headphone jack appeared for so many people and at the same time Google decided to ditch the jack for Pixel 2 :laugh:
Edit: just to be clear, since I already invested in a new screen and new jack, I will drop in another 25$ for the new daughterboard. If that doesn't fix it, nothing can
malstroms said:
wow its nice to hear that it work, but some say that its the charging port board that has a problem(the location of the microphone). should i buy headphone jack replacement or charging port board?
yesterday i put i my pixel into freezer for 2 hour(i tried this because it help my previous phone which is nexus 5x come back to life for a while haha) and rebooted to safe mode and tried to record and microphone work, rebooted to normal and until now it still work, but im hoping that your replace method would be a permanent fix and i will do that too.
please update this thread again as soon as you replace your lcd
thank you
Click to expand...
Click to collapse
As strange as it sounds the freezer trick works! I think the issue appears when the phone heats or it's heat related
FooFighter312 said:
Another update. I got the replacement screen today but the problem hasn't been fixed. Well, partly it has been. The speaker now finally works when nothing is plugged in but the phone can't recognize any headphones. So, like Mattish13, if you can get it replaced by Google do so. Fixing things on my own is my hobby and was logical since I couldn't get mine replaced by Google, but this fix is not worth your time or money, trust me. I'm guessing the next thing to get replaced would be the daughterboard, maybe that would fix the problem finally, but in my opinion it's not worth it.
Ironic how so many problems with the headphone jack appeared for so many people and at the same time Google decided to ditch the jack for Pixel 2 :laugh:
Edit: just to be clear, since I already invested in a new screen and new jack, I will drop in another 25$ for the new daughterboard. If that doesn't fix it, nothing can
Click to expand...
Click to collapse
Any updates ?
Alaadragonfire said:
Any updates ?
Click to expand...
Click to collapse
Yes, sorry for forgetting to post earlier. I changed the daughterboard and it appeared to be working perfectly. But about 30 minutes later the microphone again wasn't working and there was no audio. I was back at the beginning.
Then I did a factory reset and again it worked. But every time, after about 30 minutes it stops working. At this point I have no idea what the exact problem is.
I've definitely fixed it partly somehow because before I couldn't get the microphone and speaker to work at all. Now I can, but it fails after some time eventually. The headphones jack works normally until the failure happens.
I've tried the freezer trick after that and had no noticeable improvement. My theory now is that the problem probably was on the daughterboard but the replacement one I got (which is actually a refurbished part) might have had the same problem but not as serious as my original part.
FooFighter312 said:
Yes, sorry for forgetting to post earlier. I changed the daughterboard and it appeared to be working perfectly. But about 30 minutes later the microphone again wasn't working and there was no audio. I was back at the beginning.
Then I did a factory reset and again it worked. But every time, after about 30 minutes it stops working. At this point I have no idea what the exact problem is.
I've definitely fixed it partly somehow because before I couldn't get the microphone and speaker to work at all. Now I can, but it fails after some time eventually. The headphones jack works normally until the failure happens.
I've tried the freezer trick after that and had no noticeable improvement. My theory now is that the problem probably was on the daughterboard but the replacement one I got (which is actually a refurbished part) might have had the same problem but not as serious as my original part.
Click to expand...
Click to collapse
Thanks for the update, interesting... Maybe the daughterboard is faulty as well, but didn't Google response was that there is a crack line in the audio codec, as far as I know the audio codec is on the motherboard, I guess this problem won't be fixed after all, it is really annoying!! I wanted to get another pixel maybe XL this time, I found some offers with used ones, but now I am really afraid to buy one and this problem appears with the second phone.
Yes, found that response but unfortunately changing the motherboard is not possible because I couldn't find any place that sells them and I guess it's the same as getting a new phone in the end ?
I ended up getting a pixel XL but Google said this problem appears on devices manufacturered before March 2017,so I made sure when I was buying that I got a device manufactured after that and I did. So far so good ?
FooFighter312 said:
Yes, sorry for forgetting to post earlier. I changed the daughterboard and it appeared to be working perfectly. But about 30 minutes later the microphone again wasn't working and there was no audio. I was back at the beginning.
Then I did a factory reset and again it worked. But every time, after about 30 minutes it stops working. At this point I have no idea what the exact problem is.
I've definitely fixed it partly somehow because before I couldn't get the microphone and speaker to work at all. Now I can, but it fails after some time eventually. The headphones jack works normally until the failure happens.
I've tried the freezer trick after that and had no noticeable improvement. My theory now is that the problem probably was on the daughterboard but the replacement one I got (which is actually a refurbished part) might have had the same problem but not as serious as my original part.
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I had this problem and Google said pixel has warranty till 2019 and sent me a new one... However they sent me the wrong color and I have no choice in the manner
knowitall72 said:
I had this problem and Google said pixel has warranty till 2019 and sent me a new one... However they sent me the wrong color and I have no choice in the manner
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Do you mean your phone had warranty till 2019 or all pixel devices, because when I contacted Google the guy on the phone told me my phone has warranty till Jan 2018, which sucks in my case as I'm at the moment outside of Canada and won't be returning till summer 2018
Alaadragonfire said:
Do you mean your phone had warranty till 2019 or all pixel devices, because when I contacted Google the guy on the phone told me my phone has warranty till Jan 2018, which sucks in my case as I'm at the moment outside of Canada and won't be returning till summer 2018
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I believe all pixel devices because I bought mine just after they came out in Australia... Phone screen broke and when I replaced it I had these problems... Told Google it was a hassle contacting my australian provider and would cost alot and they said it had warranty until '19 and that they would replace it here in the states free of charge... It may have been only till '18 but my first pixel was faulty as well and I had it exchanged out there n straya so maybe that's why it is until 2019
Hi, the speakers and microphone on my Google pixel do not work and I also noticed that video recording and the Google Assistant would refuse to work as well. My pixel also fails to recognise that a headphone has been connected to the the headphone jack. I got this phone second hand from someone but they told me they had factory reset the phone but the speakers and microphone would still not work so I think it is a hardware issue.
Help would be greatly appreciated thank you ?
jameskim153 said:
Hi, the speakers and microphone on my Google pixel do not work and I also noticed that video recording and the Google Assistant would refuse to work as well. My pixel also fails to recognise that a headphone has been connected to the the headphone jack. I got this phone second hand from someone but they told me they had factory reset the phone but the speakers and microphone would still not work so I think it is a hardware issue.
Help would be greatly appreciated thank you ?
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It's a hardware defect affecting pixel devices produced before January 2017. It would eventually happen to the phones produced in 2016 and there's no way to tell when it would happen. Only fix is to change the motherboard. If you're able to return the phone then do it.
Arju said:
It's a hardware defect affecting pixel devices produced before January 2017. It would eventually happen to the phones produced in 2016 and there's no way to tell when it would happen. Only fix is to change the motherboard. If you're able to return the phone then do it.
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Unfortunatly I bought a second hand pixel and did not know this issue until I tried to use audio. I'm trying to repair it myself and I read in another forum that replacing the headphone jack or the mic/speakers would solve the problem. Do I need to buy another mother board and replace it with the current one I have right now?
jameskim153 said:
Unfortunatly I bought a second hand pixel and did not know this issue until I tried to use audio. I'm trying to repair it myself and I read in another forum that replacing the headphone jack or the mic/speakers would solve the problem. Do I need to buy another mother board and replace it with the current one I have right now?
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I personally have not done any such procedure so would let someone else answer. What I could do is to identify when your phone was produced to narrow down if that could be the issue. If that's the same then the motherboard needs changing and you might just find a beaten up working pixel for cheap and try swapping the parts unless you find the motherboard for cheap though. Could go to settings>system>about phone>status>serial number. Give is the 5 first characters. Mine is FA77M. I could read from this that it's produced in taiwan on the 21st-07-2017.
Arju said:
I personally have not done any such procedure so would let someone else answer. What I could do is to identify when your phone was produced to narrow down if that could be the issue. If that's the same then the motherboard needs changing and you might just find a beaten up working pixel for cheap and try swapping the parts unless you find the motherboard for cheap though. Could go to settings>system>about phone>status>serial number. Give is the 5 first characters. Mine is FA77M. I could read from this that it's produced in taiwan on the 21st-07-2017.
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It says that my serial number is FA69H
jameskim153 said:
It says that my serial number is FA69H
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FA – Taiwan Taoyuan B factory
69H - 2016-September-17th.
Your device is probably suffering from motherboard issues unfortunately.
Arju said:
FA – Taiwan Taoyuan B factory
69H - 2016-September-17th.
Your device is probably suffering from motherboard issues unfortunately.
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I saw some units @ the shop as I'm looking to buy one. Are any of these safe from mic problem? Some of it is still nougat. Thank you!
FA6A6
FA69H
FA69G
Hiyaslalabs said:
I saw some units @ the shop as I'm looking to buy one. Are any of these safe from mic problem? Some of it is still nougat. Thank you!
FA6A6
FA69H
FA69G
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FA6A6 - Produced in Taiwan Taoyuan B factory - 2016-October-6th
FA69H - Produced in Taiwan Taoyuan B factory - 2016-September-17th
FA69G - Produced in Taiwan Taoyuan B factory - 2016-September-16th
From what I understand, all devices produced in January 2017 and after should have this issue fixed. Pixels made in 2016 is pretty much a ticking "bomb"... someday the issue will occur. I personally would stay away from the devices you mentioned. If you find a device with the third character being 7 then you should be safe. My device is FA77M which reads - Produced in Taiwan Taoyuan B factory - 2017-July-21st, which should be safe.
Arju said:
FA6A6 - Produced in Taiwan Taoyuan B factory - 2016-October-6th
FA69H - Produced in Taiwan Taoyuan B factory - 2016-September-17th
FA69G - Produced in Taiwan Taoyuan B factory - 2016-September-16th
From what I understand, all devices produced in January 2017 and after should have this issue fixed. Pixels made in 2016 is pretty much a ticking "bomb"... someday the issue will occur. I personally would stay away from the devices you mentioned. If you find a device with the third character being 7 then you should be safe. My device is FA77M which reads - Produced in Taiwan Taoyuan B factory - 2017-July-21st, which should be safe.
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Thanks for that information mate. It's hard to find that version of yours though.
I have a november 2016 pixel and uBreakiFix (canada & US, but I did it through Canada) replaced the motherboard free of charge even 8 months outside of my warranty period.
I'd consider going to them.
Unfortunately I bought it second hand and I don't have the receipt ( I live in Sydney btw), so even if I did go to my local ubreakifix I don't know if they'll fix it for me.
Audio and microphone stopped working about 1 month ago.
It stopped working on Phone (the local Google app), WhatsApp, Skype & HangOuts.
I could still hear podcasts and music and YouTube. Though I did notice that bluetooth and wired headphones with microphones didn't appear to work.
I tried Safe Mode.
The issue still occurred.
I did a complete Factory reset of the phone.
The issue still occurred.
I have only installed the apps that I use constantly, which includes WhatsApp and Hangouts.
The issue still occurs with bluetooth and wired headphones.
---------- Post added at 02:04 AM ---------- Previous post was at 01:58 AM ----------
Hiyaslalabs said:
Thanks for that information mate. It's hard to find that version of yours though.
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FA69D0301461
What about this? I have same issues help me
Similar Issue, but I suspect MindTheGapps or Lineage Update
My sons Pixel has similar issues. It started around August.
During Calls he could listen but the mic did not work. Then in Whatsapp and Youtube app videos would not play, while the same videos from youtube played fine in the Browser app.
Usually after restart it works until Spotify crashes the phone, or at least Spotify was active while the phone crashed. Why comes MindTheGapps with pre-installed Spotify anyway? After install from Playstore there are two versions on the phone.
Sometimes after a hard phone crash, mic and speaker work for a while, also a short time after factory reset (until Spotify, Youtube and Whatsapp are reconfigured), then mic and speaker stop to work again. Sometimes the Speaker works for a longer period but the mic does not.
Sometimes there is a message that the system process has stopped responding and if I want to stop it or wait. After the next phone crash this message disappears.
Its hard to believe that this is a hardware issue, while the phone falls into the manufacturing dates of the reported motherboard issues.
Next thing I am going to try is to use OpenGapps and if that does not help, revert to Stock ROM. Maybe this resolves the issue.
Thanks.
I have got a Pixel at relatively cheap price recently. Everything works perfectly except the there are problem at earpiece and earphone jack. I can't hear anything from the earpiece when using the build-in phone app or any other phone application. I originally think of hardware problem. But the strange thing is, if I play record message in whatsapp, I can hear the recording from the earpiece! I have tried some hardware testing app download from google play, some app crush when testing the earpiece while some could play sound with the earpiece. Another issue is there is no sound at the earphone jack. However, when I use the hardware testing, the earphone jack actually work! I have tried to contact google but since I am at a country without google playstore, they can offer no assistance. And they say they did not receive any similar report. Google just ask me to find some local workshop to fix it since I don't the warranty anyway. But if it is a problem with the motherboard, I don't think local workshop can fix without changing a new one. I have try some some of the custom Rom and kernel, but nothing works.
Does anyone have the same issue and got a solution to it?Or Maybe it is a hardware problem? I hear some people it is a manufacturing flaw on the motherboard.
Thanks.
I have the very same problem, again. My old Pixel got that bug and now my replacement as well. Makes me think, that it is Android Pie related.
Have you ever tried safe mode or done factory reset? I have encountered same issue, and got fixed by a local guy. please check my previous thread for more detailed info.
bush911 said:
Have you ever tried safe mode or done factory reset? I have encountered same issue, and got fixed by a local guy. please check my previous thread for more detailed info.
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I have tried safe mode and done factory reset but still not working. Where did you find the guy and how he fix it?
I am currently using a Bluetooth headphone and it works alright.
The guy is in China.
After the earphone was fixed and last almost half a year, I got a new issue. I was traveling in Dubai, suddenly the phone became very hot and can not turn on screen. I had to long press the power key to turn it off.
After that, I never powered the phone on
Finally, I found another guy and got the phone fixed.
So, Damn google. I will never buy a pixel phone until it launches months later
jacky0407 said:
I have tried safe mode and done factory reset but still not working. Where did you find the guy and how he fix it?
I am currently using a Bluetooth headphone and it works alright.
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Click to collapse
bush911 said:
The guy is in China.
After the earphone was fixed and last almost half a year, I got a new issue. I was traveling in Dubai, suddenly the phone became very hot and can not turn on screen. I had to long press the power key to turn it off.
After that, I never powered the phone on
Finally, I found another guy and got the phone fixed.
So, Damn google. I will never buy a pixel phone until it launches months later
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Did you find the guy on taobao? Or can you leave his contact to me? I am travelling China next month. Maybe I can find him to fix my phone.
Yes on Taobao, the guy lives in Shenzhen. Will PM you details when I log in PC
jacky0407 said:
Did you find the guy on taobao? Or can you leave his contact to me? I am travelling China next month. Maybe I can find him to fix my phone.
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Is anyone having the issue where your phone freezes/crashes/reboots whenever you use the phone dialer app.
I found lots of forums on this but no solution
???
G00GL3NEXUS said:
Is anyone having the issue where your phone freezes/crashes/reboots whenever you use the phone dialer app.
I found lots of forums on this but no solution
???
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Click to collapse
This has been discussed almost everywhere. After lots of searching around, I think the only Fix is either Motherboard Replace or USB board replace. As USB board replace is cheaper, I ordered one (Will get it by end of this month). Should see whether it will make any difference :fingers-crossed:
If it doesn't,
Then either I will get a used cheap phone from 2017 and take out its motherboard or I will sell mine
Donz7733 said:
This has been discussed almost everywhere. After lots of searching around, I think the only Fix is either Motherboard Replace or USB board replace. As USB board replace is cheaper, I ordered one (Will get it by end of this month). Should see whether it will make any difference :fingers-crossed:
If it doesn't,
Then either I will get a used cheap phone from 2017 and take out its motherboard or I will sell mine
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Click to collapse
Much Appreciated for the info!