Hi Everyone,
So, I have posted a few times on here about various problems I have had with my TF (as well as positive things). Here's a little rundown of my woes that may help anyone with knowledge about these things help me figure out what's up with my tablet.
1. When I first got my tablet it was perfect. I had no problems whatsoever - screen was great, no software issues, hardware build was awesome. I bought a dock for mine as soon as I could get my hands on one and it too worked wonderfully.
2. My dock had the problem with it waking the tablet on key press even after they released the mobile dock fix. So, I sent it in for service. Had to pay my own shipping for them to fix THEIR hardware flub, but thought that's okay because when it comes back it will be perfect.
3. Took three weeks to get my dock back. Plugged it in and it worked fine with my tablet - charged up like it should, went to sleep and stayed asleep even on key press. The very next day, I go to work and my tablet won't turn on. Long story short, my tab had a problem where it would not go past 50% brightness when running on battery. The entire backlight would just die. Worked just fine on charging.
4. RMA'd the tablet. Took two weeks for them to fix. They replaced the screen.
5. Now, I am getting the sleep of death when my tablet is connected to the dock (not plugged into adapter). If I leave the tablet for more than 5 minutes in sleep mode, it will completely shut itself down. This happens with and without the mobile dock battery option clicked. It happens whether running stock rom unrooted or running another rom rooted (I have had Revolver running, currently running ARHD).
6. I have been on the phone forever with customer service trying to solve this problem following their instructions to the letter including completely wiping my machine. I refuse to send it in at my expense for a third time only to have who knows what else problems come back to me.
After all that, does ANYONE have any idea what's going on with my machine?
Thanks in advance for any help/advice/shoulders to cry on!
Popsicle
Sent from my Transformer TF101 using xda premium
Related
So I got my TF101 from MacMall on the eBay deal of the day yesterday and out of the box put it on the adapter. Once it was charged past 50% I ran the 3.2 update which completed without issues. Then I let it continue charging to 100% and took it off the charger and played with it briefly. Put it back in the box and carried it around for the rest of the day waiting to have a chance to use it/play with it but client needs came first. Get home that night (~6 hours since I removed it from the charger) and nothing. Black screen with nothing displayed in response to very long press of power button. Vol + and power = nothing. Figure that the battery is dead (crappy) and I will have to wait until the office in the morning to charge it since I left the block and cable there. Get to office this morning and put it on the charger and nothing still - no light to show charging and device does not turn on. Call ASUS support and after getting relative details and discussing situation it turns on fine for me (after I had tried for 15+ minutes) after disconnecting from charging block. I put it down to weirdness and move on. Now at home fully charged it is doing the same crap.
Any ideas?
Thanks!
Since updating to 3.2 my battery life is really bad too... Used to get a couple of days out of the tab and dock with frequent use... now it lasts maybe a day with barley any use.
You're experiencing the Sleep of Death.
brando56894 said:
You're experiencing the Sleep of Death.
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Hi brando56894, do you know if this "sleep of death" is a problem with the 3.2 update? The post's in this thread are from members with new vanilla 3.1 Transformers.
My Transformer will arrive in a few days, I just want to avoid any pitfalls because the Transformer is a gift for my girlfriend. She is not a techie, and I would like her to love and use this ANDROID beauty.
Many thanks, Anil.
brando56894 said:
You're experiencing the Sleep of Death.
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OK - thanks for the identification of the problem and a thread on what is being done to research/resolve.
Anyone come across this? I put it on standby last night after reading a bit of my book on it, and it had around 50% power remaining. This morning, it was totally unresponsive; pressing the power button does nothing at all. I've charged it for 12 hours in the meantime.
I've done the following all with and without the power attached:
- Pressed and held power for 15 seconds through to a minute
- Pressed and held volume up with power to attempt to get into recovery for up to a minute
- Pressed and held volume down with powerfor up to a minute
- Pressed and held power while touching screen (read that one off another forum)
I guess potentially it could be on and in a crashed state and unresponsive to the power, so maybe in a weeks time when it runs out of juice, I'll be able to charge it and power it back up, but in the meantime, I'd welcome suggestions.
A few weeks ago I updated it to the official ICS build that was released, but did the update myself rather than using KIES, as KIES didn't even recognise my Tab's firmware original version. It's been absolutely fine before the update, and since. I only mention it because I've read about the Samsung build of ICS being prone to self bricking itself, but I couldn't determine what the symptoms of this vulnerability were.
Thanks for any help offered,
Will
did you try connecting USB cable and plugging it into your PC? did u get any activity? can ADB recognize your tab?
I think your tab just ran out of juice and the battery's protection circuit has kicked in. Try taking it to an electronic shop and plugging in different chargers preferably one with an output more than 2.1 amps to kickstart the charging. Plug it in and wait till the charging animation starts.
Sent from my GT-P6800 using xda premium
Had the same problem while on holidays. Once the battery goes below a certain level, you won't be able to charge it through USB any more. Instead you need to use the wall charger.
I think it's bad enough that the 7.7 doesn't have a micro USB port, but things like that are just stupid and Samsung made a big mistake here. It don't think it's the same with the newer tablets though. It's also not possible to just buy cables or chargers for this strange Samsung port, so when you forget your wall charger at home at some point you won't be able to use your tablet any more.
As long as you charge with the USB cable early enough, you can avoid it though.
A few months ago I experienced the same thing, the Tab just wouldn't turn on anymore.
I tried all there is without any luck.
Contacted amazon and they replaced it with a new one in less than 48 hours.
So far not Problems with the new device.
I have the P6800 and this morning I took it off charge. Put it into standby and only used it for about 20 mins then left in standby all day. It had about 95% remaining when I did so.
Picked it up this evening and the lower left area of the screen was warm and it would not switch on. Didn't think of the ADB idea but will try this next time but I had to reset it and when it powered on tonight after the reset, it was down to 15%. Within about 2 mins of checking stuff it was down to 3%.
Something is running when it is in standby but as I can't switch it on I can't check with BetterBatteryStats or CPUState to know what is wrong.
It does this every day. I am tempted to do a factory reset and reinstall only limited software.
Dave...
I see this thread is a little old but this has just happened to my P6810 too. A pity nobody reported back what the end result was.
My device had at least 95% battery last night but today I can't get it to respond at all, I've tried the wall charger and still nothing.
Anything else someone could suggest for me?
Edit. I tried getting anything from it connected to my PC but it couldn't find a device there. However I then tried it on the wall charger again and now get a blue battery icon, quite big, with a five step animation indicating that it is charging.
No idea how it went flat as the battery on this lasts a long time assuming the screen isn't on. When it boots properly I'll have a look at what the most recent apps I installed were as it has only done this once. Before this it has been perfect for the three weeks I've had it.
Cluey said:
I see this thread is a little old but this has just happened to my P6810 too. A pity nobody reported back what the end result was.
My device had at least 95% battery last night but today I can't get it to respond at all, I've tried the wall charger and still nothing.
Anything else someone could suggest for me?
Edit. I tried getting anything from it connected to my PC but it couldn't find a device there. However I then tried it on the wall charger again and now get a blue battery icon, quite big, with a five step animation indicating that it is charging.
No idea how it went flat as the battery on this lasts a long time assuming the screen isn't on. When it boots properly I'll have a look at what the most recent apps I installed were as it has only done this once. Before this it has been perfect for the three weeks I've had it.
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This is the infamous Sleep-Of-Death issue that is randomly experienced by myself and other users here, usually happens when WiFi bugs out due to weak signal
TeeeJaay said:
This is the infamous Sleep-Of-Death issue that is randomly experienced by myself and other users here, usually happens when WiFi bugs out due to weak signal
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hhmmm, interesting.
I was having trouble with wifi just before this happened. Both my GS2 and this have been claiming to connect to my wifi but aren't actually getting an IP address from it.
I can't remember if it was last night or the night before but I manually set an IP address, the signal strength is fine as my abode isn't very big.
After it has recharged I'll have a poke and see what I can find, thanks for the reply.
So my device seems to be working fine again. It had gone SO flat that the date and time were incorrect!
After I could power it on I had a look at Better Battery Stats and nothing looked wrong so I have no idea what happened. None of the apps I'd installed the day before it played up had long wakelocks and weren't running when I turned it off.
For reference they were:
My Tracks
MyTrails
Google Earth
AndSMB
I'd turned both of the GPS tracking devices off before I turned it off for the night.
It hasn't played up since but it hasn't been long so I'll see what happens.
Yeah, the sleep of death is incredibly annoying. Honestly, the GTab 7.7 is a **** device. Samsung made way too many mistakes and won't do anything to fix it.
A similar thing happens to me every once in awhile. The way i check to make sure everything alright is to see if it boots into download mode. I just leave it plugged in for a couple hours and it eventually comes back on.
someth1ng said:
Yeah, the sleep of death is incredibly annoying. Honestly, the GTab 7.7 is a **** device. Samsung made way too many mistakes and won't do anything to fix it.
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this is why my 7.7 is the last tablet/phone from Samsung i'll never trust them they are just bombarding the market with new devices and leaving the old ones to dust
^thats what I thought too but that gs4 is really tempting. I've heard worse about HTC in that regard anyways so that why I'm not going with the one.
Finally.. i bought Sony xperia Z.
I'll sell my galaxy tab 7.7. I.m very disappointed with samsung.
Sent From XPERIA Z
kishd said:
I think your tab just ran out of juice and the battery's protection circuit has kicked in. Try taking it to an electronic shop and plugging in different chargers preferably one with an output more than 2.1 amps to kickstart the charging. Plug it in and wait till the charging animation starts.
Sent from my GT-P6800 using xda premium
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Unbelievable! ... this trick still works ... thank you very much for you help ...
^^ yo, this 'trickle charge' trick did NOT work on my (long) dead P6800... any other suggestions??
Quite strange because my Samsung GT-P6800 tablet was fully charged, it went completely blank dark as if it was off. To my amazement, SMS keeps dropping and calls kept coming in. Yet it is still as blank as though the tab was off. I pressed the power button and the volume up bottom for it to reboot. It rebooted without the screen coming up. It has been blank for two days now. What could be the cause? And what possible solution can be given?
Is anyone having issues with the keyboard causing the tablet to turn off? It's not doing it while I'm using it just when I close it the tablet turns completely off sometimes. I've had the tablet for several weeks and had no issues but just got the keyboard a few days ago and now it has random shutdowns. Example: On break at work I closed my tablet and walked approximately 50ft to my workstation opened it back up to plug in the speakers to listen to Pandora and the tablet was off, not like stuck in sleep mode but completely off had to hold power for 1-2 secs it vibrated and thee boot logo came up. Would like to know if I should contact Asus or if it might just be a bug in the ROM.
Asus Transformer Infinity Champagne 32GB CleanRom 3.1 Odex
Happens to me sometimes, too.
Happens all the time here.
There is a thread about it.
No solution so far.
I have returned my tablet 3 times to my reseller (it's currently in their hands), who RMAed it to Asus once. I have no info about what they've done.
After the last RMA, it took 2 days before the trouble occurred again and it usually occurred after a 10-15mn sleep. After a few days it occurred instantly.
Tablet is full stock, wiped again and again, reflashed, whatever. Full charge, middle charge is the same.
I do hope for a replacement this time.
quietseb said:
There is a thread about it.
No solution so far.
I have returned my tablet 3 times to my reseller (it's currently in their hands), who RMAed it to Asus once. I have no info about what they've done.
After the last RMA, it took 2 days before the trouble occurred again and it usually occurred after a 10-15mn sleep. After a few days it occurred instantly.
Tablet is full stock, wiped again and again, reflashed, whatever. Full charge, middle charge is the same.
I do hope for a replacement this time.
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That's a different problem, I was having having that issue when i was running earlier versions of CleanROM but since the 3.1 update I haven't had that issue. That issue the tablet is frozen or stuck in sleep my issue is the tablet is off completely. But there are are others in that thread posting about having issues similar to mine.
Asus Transformer Infinity CleanRom 3.1
Bluemgt06 said:
Is anyone having issues with the keyboard causing the tablet to turn off? It's not doing it while I'm using it just when I close it the tablet turns completely off sometimes. I've had the tablet for several weeks and had no issues but just got the keyboard a few days ago and now it has random shutdowns. Example: On break at work I closed my tablet and walked approximately 50ft to my workstation opened it back up to plug in the speakers to listen to Pandora and the tablet was off, not like stuck in sleep mode but completely off had to hold power for 1-2 secs it vibrated and thee boot logo came up. Would like to know if I should contact Asus or if it might just be a bug in the ROM.
Asus Transformer Infinity Champagne 32GB CleanRom 3.1 Odex
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Click to collapse
I think the shutdown may caused by a few issues, no don't considered every shutdown is the same. One maybe hardware, one maybe hardware. I suggest to try everything before you ship it back. In my case, I removed my keyboard dock and charge it over night BY ITSELF, then charge your tablet also by itself, put them together then I do a factory reset, then re flash a full Asus firmware. After that I never seen this issue again.
I'll try that when I get the chance but I turned the power save setting for the keyboard on and it stopped shutting down.
Asus Transformer Infinity (CleanROM 3.1 ODEX)
I've had my keyboard for a few weeks now. I shut the keyboard and open all the time. I have it so I can wake the tablet with the keyboard. Never had the tablet shutdown by itself. I'm stock, rooted and locked.
Hi guys I have had my TF300 for about 9 months now, and it has been working well until a few days ago.
Right now, I can't get the tablet to boot up at all, apart from some minor things, there is no sign of life.
After looking around I have tried several solutions with no luck.
I have tried holding the power button for about 2 minutes.
Cold boot (holding both vol down and power for about 20 seconds)
Charging via the regular charger
Charging via a regular USB charger (for around 10 hours)
Charging via a computer
The few lifesigns I have seen from the tab is that the battery indicator on the sleep button, as well as the fact that windows detects the tablet when I connect it. When I connected it the first time after the crash, windows tried to install drivers for it but failed, now I only get the "device disconnection sound" and some other sound that I have never heard before about 20 seconds after I plug it in.
So, what could be the cause of this. A few days ago, I brought my tablet to school because I needed it for programming. My teacher wanted to take a look at it but failed to put it in the dock properly. It fell from about 10 cm which shouldn't cause any problems. However when we tried to use it with the dock, something was wrong. The tablet didn't detect the dock until we restarted it. So everything was fine.
The next day, I had the tablet in my bag, and my friend (not knowing about it being in there) droped my bag from about 20 cm. Again nothing that should be a problem. However, when I went to turn on the tablet a few hours later, it didn't start at all.
So, should droping it from 20cm realy make the tablet break?
Also, im running the latest official android version from ASUS. If any of you have any idea what may be wrong or how to solve it, I would be grateful.
Sounds like a loss of connection inside. The jolts prolly rattled something loose. If you feel comfortable, take it apart and take a synopsis.
Sent from my SGH-T999 using Tapatalk 2
So I've had my 16gb Tablet for a few days. Upon first power up, I ran through all the updates, including 5.0. When all the updates were done, I did a complete reset of the system to get Lollipop nice and fresh.
I've noticed that a few days ago, I left the tablet on my nightstand at about 50%, the next afternoon it was completely dead. I didn't think much of it, thinking maybe a program went crazy and sucked it dry. It happens.
Yesterday I left it on my bed at 64%, a few hours later I went to use it and it was powered off. At least I thought it was powered off. I'm noticing this unit might have bad buttons, as they are really squishy and don't have a lot of feedback for the up volume and power. So after pressing the crap out of the power button, it seemed to power back up. It greeted me to showing about 60% battery. Ok, that was weird, but not the end of the world. I plug it in to charge to 1005%.
Last night, I unplugged it at 100% and left it on my computer desk. Just now (next morning) I went to flip open the cover and it wouldn't turn on. I try hitting power and nothing. I hold the power down for about 20 seconds and it finally powers on. It boots up to 48% battery. Now keep in mind that I didn't do anything to it last night when I unplugged it. As a matter of fact, I didn't open apps, but I made sure I swiped all open cards away so nothing was running.
Sorry for the long post, but I want all the details here.
A couple questions:
Anyone else having random sleep issues where it won't wake up? I thought a lot was resolved going to lollipop?
Anyone have issues with soft sloppy buttons with no travel or click on the side? This is my second unit and I thought the first one had better buttons..
I'm having the same issue. Once it goes to sleep, sometimes it randomly just shuts down on its own. When I leave it on overnight, it's almost guaranteed to be off in the morning. Since I've come to work today, it's already automatically shut down twice. What the heck is going on?
cflow said:
I'm having the same issue. Once it goes to sleep, sometimes it randomly just shuts down on its own. When I leave it on overnight, it's almost guaranteed to be off in the morning. Since I've come to work today, it's already automatically shut down twice. What the heck is going on?
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Are you sure that the auto shutdown feature is disabled?
Sent from my SHIELD Tablet using XDA Free mobile app
Stresa said:
Are you sure that the auto shutdown feature is disabled?
Sent from my SHIELD Tablet using XDA Free mobile app
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It was the first thing I checked, and yes, it's disabled. I did a reset of my device yesterday and I've only had one random shutdown thus far. Not ideal, but still an improvement....
You need RMA, Please read this : http://forum.xda-developers.com/showthread.php?p=56907689
Same story for me, tablet was defective, battery drain even in airplane mode with no application installed. If your tablet do this, don't lose time and change it.
I've just purchased one and it's happening exactly the same, it happens constantly, also the battery drain is considerable.
I'm in Lollipop, and I've already done a coupe of factory reset.
Does anyone know if this can be repaired somehow? Or I'll have to return it...
Thanks!
R-M-A.
Judge584 said:
R-M-A.
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Never requested a RMA to NVIDIA, are they fast? I've bought the tablet in Amazon, I have doubts yo who should I request it.
Thanks
So you should request amazon, unless Nvidia offer you a direct replacement in their forums.
Quick question. Does everyone here experiencing shutdowns have a case with an auto wake/sleep feature?
I too have this issue. Auto off is disabled.
I tried going back to gingerbread and the power issue is non-existent. Once I do all the updates to Lollipop the issue returns. Think it's an issue with the rom, since gingerbread works flawlessly.
I have both a skin and one with auto wake and my k1 has been shutting down on its own even with just tye skin on it.