Hello! I had a problem this weekend with my sensation. I am from Europe, Romania, on Vodafone. I went to a cabin near the mountains with my girlfriend and she has a SGS. My htc sensation is full stock with the latest firmware 1.45.410.2. The network was set on WCDMA/GSM, and I usually tick Mobile Network when I check my e-mails, keeping it off the rest of the time.
The problems started when I received my first call. I could speak with the person for 10 seconds, after which the sound was cut off on both sides, but the phone kept counting the seconds as if nothing had happened. Awkwardly, when I placed the call there were no problems. So only if I received the calls.
The signal was kind of oscillating, there were times when it was full, and then it fell to 2 bars. Meanwhile my girlfriend with her Galaxy S that had the exact same settings (WCDMA/GSM and Mobile network on only when she needs it) and had absolutely no problems.
After I gave it a thought I turned the radio to GSM only, and had no problems at all. The inbound calls went through very smooth and there were no more problems.
Has anybody else experienced this? Is there a fix?
Thanks!
I had this also two or three times, but it seems the Sensation has weak signal generally... also WLAN is not as good as my previous phones...
maybe any update can provide a solution for the incoming call issue
Iceananas said:
I had this also two or three times, but it seems the Sensation has weak signal generally... also WLAN is not as good as my previous phones...
maybe any update can provide a solution for the incoming call issue
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Take care of the death grip.
Search to know more about it. But to sum up, it's a problem that makes you signal drop because of your hand covering the location where the antenna is.
Sent from my HTC Sensation Z710e using XDA App
Related
While not holding the phone I get around -79 - -83 dBm signal strength ... while holding the phone normally from bottom.. my dBm signal goes to around 99-105 dBm and signal drops 2-4 bars. Haven't talked on phone so I'm not sure if this will affect talking. Anyone else having similar issue?
n0kia916 said:
While not holding the phone I get around -79 - -83 dBm signal strength ... while holding the phone normally from bottom.. my dBm signal goes to around 99-105 dBm and signal drops 2-4 bars. Haven't talked on phone so I'm not sure if this will affect talking. Anyone else having similar issue?
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Click to collapse
Every phone does that. Captivate did it too.
This, everyone phone does it. When you actually make a call, the radio's power increases so dropping calls shouldn't be a problem (due to your phone at least)
Also if you notice in the SIM card cover, there is a metal piece. It is a part of the antenna
The antenna appears to be in the bottom removable cover so if you cover it with your hand it will be lower though I don't see how you can hold your phone that way while talking as the antenna would be near your cheek.
While I have my issues with AT&T and their data plans, I have to say that after 4 years with them, this has been a (non)issue with all the phones I've used on their network, as well as the phones I had on T-Mobile. This "problem" has been around as long as the cellular phone itself. I can only describe this "problem" as an Urban Legend that has no effect on actual usage.
Thanks for all the comforting words of wisdom.
Sent from my Desire HD using XDA App
n0kia916 said:
Thanks for all the comforting words of wisdom.
Sent from my Desire HD using XDA App
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Click to collapse
I'm sorry if I sounded short and dismissing. I should note that I've only had one phone that wasn't an HTC phone (Samsung Captivate). While I have noted a visible signal loss on all of my cell phones (AT&T and T-Mobile), none of them have yeilded an actual drop in signal resulting in a dropped call. Maybe I'm lucky??
n0kia916 said:
Thanks for all the comforting words of wisdom.
Sent from my Desire HD using XDA App
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Click to collapse
LOL!
Mine has been ok so far, i can see a drop in signal when covering but has not dropped or reduced call quality yet
Your not holding it right
Sorry to bring up an old topic but i am having this exact same issue. When i'm holding my phone i lose signal and can't surf the internet or get phone calls. This is become very annoying to me and tempted to switch phones because of it.
Have had my One S (black) since a week now.
On few occasions so far, I've noticed intermittent radio drop outs. The phone suddenly looses network (3G/2G) reception for certain amount of time (5-10 minutes). Along with that, GPS reception is also stopped.
This has happened couple of times so far, both times when using GPS-intensive application like GPS Status or Blitzer.de running in the foreground.
Flipping Airplane mode (on/off) will remedy the situation.
Anyone else experiencing something similar? Apart from this issue, the phone is working flawlessly.
Thanks,
G.
Yes i'm having this problem. Getting my phone replaced so hoping its a dodgy phone.
I even did a factory reset incase it was an app i'd installed causing the issue.
Thanks. Let me know if the replacement will work better.
Also, if you have found a way to replicate this, so I can show it at the shop, please let me know.
As for others - can anyone share their experience using apps like GPS status, Google Navigation, etc... and possible drop-outs using them?
Thanks,
g.
mardon85 said:
Yes i'm having this problem. Getting my phone replaced so hoping its a dodgy phone.
I even did a factory reset incase it was an app i'd installed causing the issue.
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Click to collapse
Mine doesn't seem to be GPS related so there is still a chance it could be my network playing up and not the phone (although I did ring and ask, and they said all was fine). Im in Manchester new and i'm having issues, back on the Wirral last weekend it was 100% fine. I will monitor the situation.
i hope it is a dodgy phone, Im receiving mine any time now... As a replacement for my Sensation which suffered terrible signal / wifi issues due to the antenna design..
I really hope its not the same on this phone, I will be gutted !
azzledazzle said:
i hope it is a dodgy phone, Im receiving mine any time now... As a replacement for my Sensation which suffered terrible signal / wifi issues due to the antenna design..
I really hope its not the same on this phone, I will be gutted !
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Any news on this I am using Waze as a sat nav and have noticed that I am getting gps drop outs whilst using it ?
Ben
Just finished a call with the customer-satisfaction team in HTC Europe.
I left them poor feedback after several email support sessions about this networking issue (signal drop, signal switching 3G/H, WiFi issues + BT + GPS) and they called me to check why.
I repeated the details already spread here in the forum and was advised to do a factory reset.
I mentioned the fact that several users have already tried that with no success so she proposed me to send it back for repair.
She couldn't let me know when an OTA will be sent.
It seems as if they either play "stupid" or really don't know anything.
Hey guys.
I have noticed large variations in the signal that I have. E.g., somewhere that I normally have 2 bars, from time to time it may display 5 bars or no bars at all, but I can still make a call.
The real problem occurs after long period on standby, after which it seems not to recognize my sim. It has happened 3 times in a 4 day period. The problem is solved if I restart the device or disable-enable the plane mode, but this is not a real solution, since meanwhile I've missed a few calls...
I have no weird apps installed, and I am experiencing the signal variation since day 1, without any apps installed.
Any ideas? Contact the retailer maybe? I bought it from expansys on April 11th, what is their DOA period?
Contact HTC maybe? Or get a new sim?
Your help is highly appreciated!
I suffer signal variations too, I can go from 5 bard to 2 bars and back all in the same location.. Ive never had 0 bars, or had a call drop. But its something that bothers me
What you should do is
Check with your provider for any faults in your area
Request a new sim
Contact your retailer
contact HTC
All in that order.
I also have this problem. I have tried a new simcard but still problem. I hope HTC will solve this, because it seems to be a software problem.
Sent from a another galaxy
azzledazzle said:
I suffer signal variations too, I can go from 5 bard to 2 bars and back all in the same location.. Ive never had 0 bars, or had a call drop. But its something that bothers me
What you should do is
Check with your provider for any faults in your area
Request a new sim
Contact your retailer
contact HTC
All in that order.
Click to expand...
Click to collapse
Thanks for the quick answer.
I do not mind the signal variation, since I can make calls even with 0 bars (!), of course I don't know if this affects the battery life...
My real problem is, not recognizing the sim... I also forgot to mention that the very first time I inserted my sim into the phone, it didn't recognized it either.
I 'll get a new sim from my provider, hoping it's not the phone's fault.
In the meantime, I 'll let the retailer know about the situation and ask about the DOA period, in case that doesn't work.
Torparn said:
I also have this problem. I have tried a new simcard but still problem. I hope HTC will solve this, because it seems to be a software problem.
Sent from a another galaxy
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You mean, just the signal variation, or the sim not recognized after standby?
you should rly try to get new sim card, could be sim problem.
For signal variation, it probably drains battery life. If signal is weak, or it drops from 1 bar to 0, then back to 1 (had this situation at my work) - battery gets drained RLY fast.
But that was in case when I rly didnt have or had rly weak signal. Dont know with this, but I guess if phone trys to "recover" signal, it will consume much more battery
l3ft3r1s said:
Thanks for the quick answer.
I do not mind the signal variation, since I can make calls even with 0 bars (!), of course I don't know if this affects the battery life...
My real problem is, not recognizing the sim... I also forgot to mention that the very first time I inserted my sim into the phone, it didn't recognized it either.
I 'll get a new sim from my provider, hoping it's not the phone's fault.
In the meantime, I 'll let the retailer know about the situation and ask about the DOA period, in case that doesn't work.
You mean, just the signal variation, or the sim not recognized after standby?
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Click to collapse
I mean the signal variations. I also have an Galaxy Nexus and there is not a problem. Sorry for my bad english
Sent from my HTC One S using xda premium
l3ft3r1s said:
Hey guys.
I have noticed large variations in the signal that I have. E.g., somewhere that I normally have 2 bars, from time to time it may display 5 bars or no bars at all, but I can still make a call.
The real problem occurs after long period on standby, after which it seems not to recognize my sim. It has happened 3 times in a 4 day period. The problem is solved if I restart the device or disable-enable the plane mode, but this is not a real solution, since meanwhile I've missed a few calls...
Click to expand...
Click to collapse
The SIM problem is a separate issue, which you should hopefully get fixed.
Now regarding the signal strength bars. I have used a lot of expensive RF test equipment. Most of it more expensive than your car. Or house.
None of them measured signal level in "bars", usually it was dBm (mW in 50Ohm). Unless you know what those bars correspond to in real power levels, then it's rather hard to say if the variation of a few bars is something to worry about.
Digital comms systems tend to go from "working great" to "no signal" within the span of 6dB. And that's a very small range when one looks at the variation of signal level in a typical urban environment, even if the phone is static (position-wise).
It's been some days now and I don't have any more sim issues, so all good.
Maybe it had sth to do with where the sim was touching the phone... (I tried cleaning the sim and reinserting it a couple of times)
But the signal variations continue... I reached HTC and they said to try GSM only mode, and also safe mode, but same behavior there. - now rechecking and unsure about results, gosh it seems complete random.
aza314, I understand what you 're saying, but what about this... the signal variations are so annoying, that rarely I might unlock my phone to get a temp "no service - emergency calls only" message (normally I have signal again in 1 minute or so), in the same spot I was making calls normally some minutes ago (or later).
Guys, I need your input here... if you have never experienced such a behavior on your phone, if it's not a known bug, I need to know, in order to report it DOA.
edit: on the other hand, maybe it's related to this issue, so hoping to get fixed in the first update...
I have read through the FAQs and seen several posts from users of other phones and other networks with the same issue, but there has not been an answer to be found.
I've experienced this issue with 4 different ROMs now, so it's not ROM-based. I've tried 3 different radios, so it's not likely modem-based.
The issue is that I will get voicemail notifications for calls I miss, but I'm sitting at my desk with my phone and it didn't ring, nor is there a missed call indication. 5 minutes later, someone else might call me and the call comes through fine. It appears to be purely random. People who call me sometimes get through, sometimes not. It's not the same person who can't get through, or the same network.
Does anyone have an idea what is happening?
dontezuma said:
I have read through the FAQs and seen several posts from users of other phones and other networks with the same issue, but there has not been an answer to be found.
I've experienced this issue with 4 different ROMs now, so it's not ROM-based. I've tried 3 different radios, so it's not likely modem-based.
The issue is that I will get voicemail notifications for calls I miss, but I'm sitting at my desk with my phone and it didn't ring, nor is there a missed call indication. 5 minutes later, someone else might call me and the call comes through fine. It appears to be purely random. People who call me sometimes get through, sometimes not. It's not the same person who can't get through, or the same network.
Does anyone have an idea what is happening?
Click to expand...
Click to collapse
Your description definitely sounds familiar. There are times when the phone was under clothing or left on vibrate, then there are those back to back instances where you notice because the first call went straight to voicemail and the next one gets through.
Ideas? Maybe not, but there may be some clues worth considering. Every wireless carrier I've used suffers dead spots where you are 99% guaranteed to have your call drop in progress driving by.
Locally (NJ) AT&T has 2 on the westbound "covered roadway" leading to the skyway. My point is I've observed where they won't affect my passenger's TMobile calls. Oddly, when I experience this there, the call has usually gone on uninterrupted through the Holland Tunnel. Must be an infrastructure quirk.
The drive by carrier dead zone is a fixed location call deterrent. An expert could probably say how much each example is based on tower locations versus radio interference. I guess a similar scenario might be possible wherein the call recipient is stationary, like at your desk, and some moving interference breaks a fragile tower connection. I have to say it seems a lot less prevalent with SR vs. previous smartphones and with my current ROM / Modem vs. former ones.
pc103 said:
Your description definitely sounds familiar. There are times when the phone was under clothing or left on vibrate, then there are those back to back instances where you notice because the first call went straight to voicemail and the next one gets through.
Ideas? Maybe not, but there may be some clues worth considering. Every wireless carrier I've used suffers dead spots where you are 99% guaranteed to have your call drop in progress driving by.
Locally (NJ) AT&T has 2 on the westbound "covered roadway" leading to the skyway. My point is I've observed where they won't affect my passenger's TMobile calls. Oddly, when I experience this there, the call has usually gone on uninterrupted through the Holland Tunnel. Must be an infrastructure quirk.
The drive by carrier dead zone is a fixed location call deterrent. An expert could probably say how much each example is based on tower locations versus radio interference. I guess a similar scenario might be possible wherein the call recipient is stationary, like at your desk, and some moving interference breaks a fragile tower connection. I have to say it seems a lot less prevalent with SR vs. previous smartphones and with my current ROM / Modem vs. former ones.
Click to expand...
Click to collapse
Thanks. No, this is definitely chronic and not related to dead spots. I have my phone with me at my desk, 3 or 4 bars, no issues. Just doesn't come in. It's been really bad since moving to the JB ROMs. It pretty much never happened without explanation (dead zone, etc.) when I was on ICS and earlier. :/
One other performance problem that my Captivate had resembled this.
When I complained to Customer Service, they did some kind of remote (non-destructive) "reset" of my account. That corrected the random call drops I had reported then.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
pc103 said:
One other performance problem that my Captivate had resembled this.
When I complained to Customer Service, they did some kind of remote (non-destructive) "reset" of my account. That corrected the random call drops I had reported then.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
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Click to collapse
Were you dropping calls midstream, or not receiving calls? My problem is with not receiving calls when I'm somewhere I usually do and at times when my cell service looks fine (adequate bars).
dontezuma said:
Were you dropping calls midstream, or not receiving calls? My problem is with not receiving calls when I'm somewhere I usually do and at times when my cell service looks fine (adequate bars).
Click to expand...
Click to collapse
Now that you mention, I recall it was a mix. Bars were good, some calls were silently missed, others FCd the phone app while ringing in, forcing reboot. Good, stable calls surrounded the (<5%) failed ones. AT&T's account reset corrected both issues. Stock ROM back then was Éclair or Froyo.
My girlfriends Pixel 2 has been having audio problems on Three UK recently, during a call the audio cuts out and she cant hear the person on the other end (silence), but they can usually still hear her.
Its been doing it on and off for 6 months usually 5 or 6 minutes into a call. One of the symptoms is the Signal bar drops to empty immediately on answering a call (which sounds fine for the first few minutes even with 0 bars) It returns immediately on disconnecting the call to full.
We live very close to a 4G tower and get a great signal, as well as having tried a three home boost device to triple check the signal. And when hers drops the signal to 0 mine is always full (and looking at the actual signal strength.. its fine before and after on hers, and all the time on mine)
Google replaced the phone on Warranty after confirming the issue, and the replacement does the exact same thing.
I'm wondering if its something to do with VoLTE.. as I noticed when her SIM is in my phone (Pixel 3) VoLTE works.. but in hers its showing not provisioned. (I check this because it started happening not long after my phone became VoLTE enabled on Three)
Anyone got any other ideas or any similar experiences with Three? (It never did it on Tesco Mobile which was her old network.. and didn't do it on three immediately on changing to 3.)