Hi,
It all started about about 6 month ago, when i received my HTC Desire z (my 5th HTC branded phone).
I signed up on the all new HTCSense.com service. And it worked. At least for some time.
About 3 month later, i noticed i could not log in my HTCSense account anymore. Either from my phone or my laptop.
Here are the symptoms (on my laptop) :
On the login screen, i enter my email and password.
Then i click on Login
The Login button greys out and i have circle on the left to signify the site is "working".
I can wait up to 10 minutes, and the page doesnt change.
Sometimes after 20 or 25 minutes the website displays this error : "HTCSense.com is currently down for maintenance. We'll be back soon!"
I tried, and got the same result on Chrome, Firefox, IE9, and on 2 different computers
If i tried the "forgot your password", i got the same symptoms.
Out of curiosity, i tried to sign up a new account, with a new email, and guess what? it worked perfectly.
So i tried to type the wrong password on the sign up page, but logically, it warned my the password was wrong directly, so with this new account, i could not recreate the symptoms from the 1st account with this new account.
Therefore, i concluded it was a problem with my account and not password related.
So, 1 month later, i contacted HTC support Hotline, and they told me to wait a few days because their server were under maintenance and it would be back 2 days later.
So i waited .... 5 days... and it still didnt work. So i called again, and they kept telling me the same thing : "the server is under maintenance"
So i decided to use HTC Support online, and i explained my problem again and again by email.
But i always got the same answer : the server is under maintenance !!!
This was 2 months ago, and the server is still " under maintenance" ... But only for me.
So i decided to give up, and asked them to delete my HTC Sense account since i couldnt even login anymore.
Here is their answer to my request :
"Thank you for contacting us, Please try the following : In Sense.com website, after login in, go to Account > red link “Click here to delete your HTC Sense account” > input password"
There i think i could have grabbed a gun and kill myself, which obviously, i didnt
After i wrote them back, and made them understand i couldnt use this method to delete my account, they asked me to give them my login informations and PASSWORD.
Any sane web developper will know that if you need to ask the password of a customer to delete their account, there is something really wrong in their design. But well, i complied, and i sent them my password.
Now, here is their new answer : "our server is currently under maintenance so we cannot delete your account at this moment. We will do it as soon as the servers are back online".
Now i think will find some rope and hung myself
What else can i do?
you gave them your password? big no no.
call them up and don't get off the phone until it's resolved. go to a manager if you have to. it's pretty obvious that their scripted answer is of no use to you.. if they say "the server is under maintenance" again, tell them that's the answer you've received for weeks and that you will not get off the phone until it's fixed.
perhaps......
It all depends at what time you call. I have called in the afternoons/evenings and the support sucks. I have called in the morning time and I have gotten exceptional support from them. Better luck in the future, have an awesome day.
I'm new to HTC and tried to register for HTC Sense and never got the verification email. I logged a support request and have been asked for my username, password, secret question (and answer), phone make and model, phone number, IMEI and serial number!
Why they need all or even any of that information in order to delete or reset my account I have no idea but I responded by telling them politely to 'go whistle' and I am awaiting their next inspired suggestion.
I have worked in IT for over 20 years and you just don't go asking for this stuff if you are a legitimate support service. I'm distinctly unimpressed so far and looks like HTC Sense is one service I will be managing without.
Andy
htc = pia
I love my EVO 4g, but tolerate HTC. After about a year of owning it, I finally tried to set up an HTC.com account. I had been running AOSP ROMs for most of the time, and just decided to try Sense again. I got the same sort of "servers are down" messages. I tried alternate email account and user name...same results. Its not a big thing to me, I can get most any widget or wallpaper or whatever from a dozen other places. Sense is pretty, but it is a resource hog. I don't want the widgets, I want memory and storage space back.
Is this Application like Ipone have ones?
even if you get it working mate it ll just stop working after a while. ive had to remove and add the account to the phone a few times to make it sync again. as it stands just now I get no gps details or phonecall details the phone wont lock but I can see my messages at least.
Lol, almost a year later and the servers are still under maintenance....
Related
I manage a bunch of WM phone at work.
I got a strange one.. that I can't figure out
Now normally I try and convince people at work to get an HTC..
But I have a few Moto Q and now a few Samsung users.
One new user just got a Samsung Epix (SGH-i907), and I setup an IMAP email on it same as all the other users. No Problem. Phone works well.. Kinda like the mouse/touchpad thingy..
Anyway..
Then a few days later it won't send email. Still recieves, but trying to send no matter what address gives you.
"The message(s) could not be sent. Check that you have network coverage and that your account information is correct. Then try sending again."
No matter what I tried it would still error out.
Tried sending via SSL.. Shut down completely... Nothing..
If I delete and re-setup the account it would work again for a few days then the same thing all over again..
Anyone got any ideas....
I am at a loss...
ATT Sim, Untouched phone, nothing even installed on it beside the default apps and Google Maps.
although youve not installed much according to your sig youve got a custom rom. i recomend going to the rom thread and searching for similar issues if you cant find any then ask in that thread
-PiLoT- said:
although youve not installed much according to your sig youve got a custom rom. i recomend going to the rom thread and searching for similar issues if you cant find any then ask in that thread
Click to expand...
Click to collapse
My sig is my phone..
Nothing to do with the phone in question..
then unfortunatley im out, i dont know much about att roms
only thing i can think of is if the password for the email account is changed every few weeks or whatever by default then you may run inti problems
i did this once and i couldnt think of why my phone couldnt connect not realising that id changed the password online
I finally figured out the issue.
It's with only some of the earlier builds of WM 6.1
From Microsofts site:
The problem occurs if a mobile operator doesn't use this feature, and therefore doesn't supply a value for the alternate SMTP address. When the mobile device fails on any attempt to connect to the e-mail provider's default SMTP server, Windows Mobile 6.1 automatically loads the value for the alternate SMTP server—which in this case is blank. The e-mail account configuration details are then corrupted, which results in loss of the ability to send e-mail with that particular e-mail account.
Click to expand...
Click to collapse
Here is the Fix.
http://www.microsoft.com/downloads/...d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm
Hi
I'm having troubles getting into HTC Hub.
I previously used HTC Hub at my Desire HD, but it seems there is an error in HTCsense.com, which won't allow me to log in with my new Sensation. I tried making a new account, and talked to HTC hot line, but nothing seems to work
I can log in at HTCsense.com from my computer, but it tells me to log in from my phone. When I log in from my phone, it says "check email and password" and I tried the recover function, but after this, it too says "check email and password"
Has anyone else experienced this?
I had no problem with the DHD, so I'm a bit confused, why I can't get it to work, as I am no noob, as I get a new android phone every 6th month, and I work a lot with rooting and custom ROMs. Therefore, this really anoyes me, when it is supposed to be so simple.
best regards
I have the same problem.
Sent from my HTC Sensation
Hmm, that's just weird. Cuz I had no problems whatsoever to create an account with my phone. It worked right away.
It was posted that this was the reason for the release being the 15th instead of the 8th. HTC is still working on making the hub available for the sensation so they asked T-mobile to hold off a week. It's somewhere in the post asking if any T-mobile stores were selling it early and that Walmart is. There are like 60 pages in that post though, I'm not sure where exactly it is, but the issue should be solved in the next week.
i think htcsense.com is down for maintainance, at least thats what it says when i try to log in online
If you are getting a "wrong username / password" error try either adding or removing the country code in your phone number. Here in the states remove or add the one
Sent from my HTC Sensation 4G using XDA App
mine wasn't working for a while saying incorrect email or password.
then i treied the forgot password thing and gave me this totally different password so i guess with all the fixing of the website some passwords got messed up.
so just try the forgot password thing and you should be able to login again
i just tried it
Yesterday tried the Hub. Downloaded a couple of wallpapers and some widgets.
Aaand...
Most of my widgets, like the power control and eRay and a whole lot more developed a case of horizontal pixel lines, like a bad signal. Constantly changing position and witdh. Plus the phone became severely slow.
Uninstalled the new widgets, left only the fortune cookie, a bit less lines. Removed the Hub account from the phone, the **** is the same. Removed the cookie as well, no change. Tried logging in the Hub again. No chance. Bad user/pass. Tried signing up again - nope. Tried forgotten password - can't find the security question, it said. So I reset the phone. I don't even dare to try logging into the stupid Hub again. It does however log me in from HTCsense.com. I hate my life. And I really hope the phone doesn't suffer from something gruesome from this experience. It doesn't deserve it.
Hi
My Htc Pro 7 (one week old) seems to pretend that it is syncing. It only takes 2 to 3 seconds over Wifi but it doesn't bother downloading new messages.
My (only) email account on the phone is a Blueyonder account (powered by Google). The initial set up went off and collected the account info.
I have turned off SSL and deleted the port numbers from the SMTP and POP settings.
Reentering the username and password convinced it to download the rest of yesterdays emails but not the test one I just sent myself or the others that are on the server.
Outllok 2007 is set to leave copies on the server for 10 days and over the years WM and Symbian handsets have not experienced this problem.
Any suggestions?
Tnx
Since re-entering the username password- the phone is set to look every 15 minutes and ever hour or so it seems to go off- ask if there are any new messages and then download the odd one without bothering to do download the rest...
Am I really the only person who has a mailbox that is at least a day behind???
I guess I am going to have to reset the phone, and lose all my texts etc.
Nice one MuppetSoft!!! By removing our rights to tweak things you have also prevented us from fixing things ourself. Please stop trying to be Apple.
Sometimes the same thing would happen when I hard reset my phone and set up my Hotmail account for the first time. E-mails don't download even though I can clearly see them on my PC. After a couple hours though, it fixes itself and my e-mails appear regularly, and at times, I get alerts to my phone even faster than I would on my computer.
Maybe give it a jump start by using your phone to compose, send, deleted, etc. Otherwise if it still isn't working, then it may be bugged and a hard reset may be in your future.
Thanks for the reply prjkthack
I can send emails without any problems. I have only had the phone just over a week and I am pretty sure that on day one it was working properly. I only noticed the issue a couple of days after the Nodo update- not sure if there is a relation or not.
I guess I will have to wait until i have a day off work before i can prepare for a hard reset. Being undiciplined i tend to leave client contact details in the form of text messages, rather than saving them to contacts.
odder and odder....
it has finally managed to catch up and is now up to date.
I have not made any changes/restores.
Lets hope it stays that way.
Now all I need is my Dev account to be approved so that I can play with mango.
Just bumping my own thread.
The problem returned.
UNTIL I remembered that my Virgin (blueyonder) email account (powered by Google) needs to be in the following format recent:[email protected]
I am such a wanker and should have remembered sooner!!!!
I guess it is a timeout issue, ordinarily the email client asks the server if there are any messages- the server responds "sure about 10000", the email client says "sod that, I'm not cross referencing your list with the ones i am already aware of -I'm off".
With the addition of recent: it only asks for the emails received in the last week or two.
Hopefully the above will be of help to someone else in the near future
I am trying to log in to my google developer account - the one that you pay 25 bucks for the privilege of being able to publish apps on the store. I created the account at the end of 2013 or start of 2014 and hadn't logged in there for some time.
The account is on an email address on a domain that we own. I know the password and email address but cannot log in. I have gone through the recovery but there doesn't seem to be enough information there for the automatic recovery to work. And to make things worse, I get some emails telling me that "Someone knows your password". Seriously, its true, I do know my password.
I have tried calling one of the google support numbers 1800093181 three times. I spoke with someone for about half an hour and I was basically taken through the same recovery steps. I called again today and spoke to someone for a few minutes, after which time the call was disconnected just before they told me which department for google the worked in.
Basically, if google decides that there is something suspicious about you then you are stuffed. There is no way to get back in, and you get no support. This isn't really good enough. I have enough information on the account about the addresses held there which should allow them (google overlords) to allow me to log back in from the ASNs of my ISP.
That's too bad. But not sure what anyone here can say or do?
I'm going to close this thread. Good luck!
Hello everyone. First post here.
I bought a OnePlus 7t back in February. Since then I've had several issues with dropped calls, getting messages super late, and connection issues overall. The past week it's gotten weirder, I'm getting log in attempts on my Google account from the other side of the world.
One attempt was from Taiwan and the other was from Vietnam. I've had a Google Account since the beta days and have never had this happen to me in the past and for it to happen twice in a week in strange. Countless phone over the years and this has all been happening since I got the OP.
Any suggestions?
Thanks for reading.
FloridaMan2020 said:
Hello everyone. First post here.
I bought a OnePlus 7t back in February. Since then I've had several issues with dropped calls, getting messages super late, and connection issues overall. The past week it's gotten weirder, I'm getting log in attempts on my Google account from the other side of the world.
One attempt was from Taiwan and the other was from Vietnam. I've had a Google Account since the beta days and have never had this happen to me in the past and for it to happen twice in a week in strange. Countless phone over the years and this has all been happening since I got the OP.
Any suggestions?
Thanks for reading.
Click to expand...
Click to collapse
I'd guess the two things are unrelated, did you change network provider & get your number ported, are you using RCS? RCS sends msg via Google servers (or does OnePlus route it via their serves in China? They do seem to collect excessive info form their phones & send to China servers)
The random login attempts could be someone you know trying to get into your account (just need a VPN to appear to be from those countries) or could be an indication another account/website/app (Chinese stock apps have form) has leaked your email address & password and people are attempting "credential stuffing" ie using that email & password on other sites, gmail would be prime target. Run the email address through "have I been pwnd", even if negative makee sure you use a different password on every account you attach any importance to as leak may be unknown at present & different passwords protect you against this attack (use a password app) and turn on 2FA for any important accounts.