[Q] HTC repairs and support question. - HTC Sensation

Hey guys. I have a question, not sure what to do. This morning i was running my morning cross with my headphones. Right by my house the phone somehow managed to climb of from my pocket and tried to comit suicide. Unfortunately for him ,hes not dead, but he felt hard on the asphalt. Damage is , The gorilla glass is shattered, the Aluminium unibody is all scrached up. I was quite surprised cuz the fall wasn't that big, and it shattered the screen quite badly. (perhaps the falling angle was just bad). Now your suggestions:
a.) Contact the HTC support and ask for Repair help.
b.) Forget this one and buy myself a new one. (i don't want to spend another 600 eu on a phone) maybe the repairs will be cheaper.
Now i myself am now in Norway (working)
But the phone was bought in Lithuania.
I've contacted the support in HTC via email, i'm rooted of course so forge the warranty, but to hell with it, i just want my phone repaired.
Any insides on will they repair it? Or am i wasting my breath and should start looking around for a new one. Sorry for maybe dumb question, just feel frustrated ATM so just want some advice.

Insured or not? Htc will charge a fortune!
Replacement Digitiser

bonesy said:
Insured or not? Htc will charge a fortune!
Replacement Digitiser
Thank you very much mate. Ill see what i can do.
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Click to collapse

Related

Where to get reaplacement parts for touch pro (digitzer & keyboard)

Hey guys.. I droped my touch pro about a week ago onto concrete and need a few replacement parts.. I haven't dropped a phone for years when I have had much cheaper phones and now I get a decent one this happens!
The phone actually still works 100% but is in a horrible state.. the digitzer has smashed but somehow still works, theres a key missing from the keyboard and the case is a bit munted, I will attach photos if I can.
I called 3 places in australia;
#1 HTC direct who said send it to us for a quote and we may be able to fix it ($38.50 for the quote and $11 to courier it back)
#2 A htc approved repair centre who said $170 for the screen and $110 for the keyboard.. I got into an argument with their receptionist saying the lcd is fine I just need the digitzer but she was adament they are one and the same.
#3 The vendor where I got the phone, who said their repair centre could fix it but I would have to send it to there for a quote ($35 for quote and $15 postage back)
So from what I can see I'm looking at around $300 from one place or pay $50 to another place for just the quote and they may not come back any cheaper..
I am confident enough to pull the phone apart and repair it myself.. don't have much to lose.. (I actually replaced the phone with a touch HD the next day.. sort of like drown your sorrows by replacing it with something better) As the touch pro wouldn't turn on and I figured it was completely dead..
On closer inspection a few days later I found the battery terminals had bent and wern't contacting, I bent them back and it turns on and works now)
I just want to replace the broken parts because it's a horrible mess!
I found a store on ebay selling the digitzer for $60 which is around what I would expect to pay, waiting to hear back from them if they can source a keyboard and the internal case parts, I thought someone on here might know where I can source these parts outside of Australia?
pics are below.. hope they work (warning: not for those with a weak stomach! )
Here you go
http://mobile.brando.com.hk/prod_list.php?dept_id=039&cat_id=1149
It would be easier to just buy the lcd with digitizer already installed
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799&dept_id=039&cat_id=1149
US$88.00
Here's the complete housing with keyboard.
http://mobile.brando.com.hk/prod_detail.php?prod_id=03811&dept_id=039&cat_id=1149
US$85.00
Thanks, you're a lifesaver! the only trouble is that keyboard is different to mine I think the keys would probably all line up and work but you would have to know which one was which (the symbols and punctuation ones would be hard) if I can't get the right one I'll probably order from there but if anyone knows where I can get the correct keyboard that'd be even better
Happy to help
Let me see if I can find you the touch pro keypad.
Here you go
http://www.order-bulk.com/product_info.php?products_id=86904&language=en&cPath=357
If you were here I would hug you, I have no idea how you found that so fast, maybe I was looking in the wrong places (scouring ebay and google australia) but I've been looking for hours! can now order all the parts I need to turn it into a brand new phone
Out of interest, when you say it's easier to get the screen with the digitzer already installed, is there a reason for that? I see digitizers advertised everywhere seperately, and thought they were an entirely seperate part to the LCD, or are they connected via a bunch of fragile edge connectors? I'm happy to pay the extra $44 to get the lcd / digitzer combo if theres a risk of screwing up seperating them but if it's not a hugely risks job then I wouldn't mind saving the cash..
Thanks so much d3th metal
Hey mate, i got a big f'ing scratch down my brand new fuze. Would love to know how this goes, if you get the digitizer or full screen. As im going to try and polish it out, but i dont hold much hope. So i think this is going to be the only way.
Don't know if this is a case of too little too late information, but i tried to replace the digitizer only on my touch pro because i had some major scratches on the screen. I've taken a part a number of phones in the past and I work with electronics for a living, and for the life of me I have no idea how anyone could separate the LCD from the touchscreen. I ended up cracking the LCD glass and breaking one of the itty-bitty flat cable connectors. My recommendation to anyone contemplating this is to just pay the additional cash to get the LCD and digitizer together. I tried to save $40 and now my phone is in a zillion parts in a plastic bin waiting for the new screen to get here
sanche13 said:
Don't know if this is a case of too little too late information, but i tried to replace the digitizer only on my touch pro because i had some major scratches on the screen. I've taken a part a number of phones in the past and I work with electronics for a living, and for the life of me I have no idea how anyone could separate the LCD from the touchscreen. I ended up cracking the LCD glass and breaking one of the itty-bitty flat cable connectors. My recommendation to anyone contemplating this is to just pay the additional cash to get the LCD and digitizer together. I tried to save $40 and now my phone is in a zillion parts in a plastic bin waiting for the new screen to get here
Click to expand...
Click to collapse
Yeh the way to do it is to use a razor blade. It will definitely take some time though and a lot of patients.
This would be awesome for a sticky. It would provide anyone who needs help with getting parts for their touchpro/raphael/fuze if they decide they need it.
D3TH METAL said:
Here you go
http://www.order-bulk.com/product_info.php?products_id=86904&language=en&cPath=357
Click to expand...
Click to collapse
Would be I able to replace this keyboard with the one on my Fuze, I know i would have to figure out how to map all the buttons right, but would it fit correctly
Please pm me, Thanks
HELP
Did any1 buy anything from the mobile.brando.hk? If so pls tell me if I should get the replacement touch screen from them. My touch pro is full of anoying rainbow scratches
Antenna
Does anyone know where I can find a replacement internal bluetooth antenna wire?
I have a boot up Touch pro from HTC not AT&T, but just not go to the operation mode! Screen is prefect condition no starch, will come with screen protector. The outside case is prefect condition, Anyone want it? I will like to sell it for 120 dollar including OEM box, everything ALSO come with the SEIDIO case with clip. Please PM me for any question. Thanks

Extremelly bricked phone

Hello all,
For the past 2 months, I have been facing various problems with my VOX. First, the display was not working properly. Then, the spring between the two halves started sticking out. Next, suddenly, after I restarted the phone, I saw that the display was blank. I thought that there might be some problem in the cable connection between the two halves. On closer inspection, I saw that a plastic like cable(presumably, the connection between the two PCBs) had got cut. Also, due to an earlier mishap, my receive call button had broken.
I would like to know if my phone is salvageable, and if yes, at what cost.
Presumable repairs needed:
1: keypad replacement
2: possible display replacement
3: maybe the connector between the two halves needs to be replaced.
4: connector between the two halves needs to be replaced.
I would like to get a rough idea as to how much will it cost to effect these repairs from the authorized service centre and if it will be worth going through at all.
I like this phone for its versatility and do not want to replace it without giving it a benefit of doubt.
Hoping to hear from you all as soon as possible.
Akshay
The authorised service center will charge approx 1000 for serving as labour and fitting charges. and rates for genuine spares if u buy them from service centres are
keypad - Rs. 600
display - Rs. 3200
connector - dont know
but still, after so much expenditure, they still wont guarantee for it to work though!
so, dyu think its time for me to let go of the phone??
If yes, then i have been looking at a few models, what do you think about the new samsung marine or star 3G??
Or suggest me a phone below Rs.10k and having maximum features... touchscreen is optional
If you are really affectionate to your VOX, then i'll suggest you to buy another VOx because i would have done the same.
else you can look for more mobile phones at poorvika.com, indiagsm.com, compareindia.com or gsmarena.com. but do tell me the one you buy.
try ordering online at ebay. i ordered mine for 42 US dollars just arrived 2 weks ago. Its an orginal housing front and back and including front and back keyboard. Il look again for the buyer and post his name here. Too bad fpc keypad is not included. But the housing is original.
Just get the service manual from winmodaco for htc vox
ditch it....
I went to the service centre. the guy there sed that the whole thing will cost a minimum Rs.3000 upto 70% of the phone cost ie. Rs.7000.
I think its time for me to move on [sob][sob]...
ah well, the phone served me well during its time....
goodbye HTC....
will post my new phone selection when i get it.
akshayc1111 said:
I went to the service centre. the guy there sed that the whole thing will cost a minimum Rs.3000 upto 70% of the phone cost ie. Rs.7000.
I think its time for me to move on [sob][sob]...
ah well, the phone served me well during its time....
goodbye HTC....
will post my new phone selection when i get it.
Click to expand...
Click to collapse
I would suggest you to go for Gene, its a really good phone for just 9 K
Addicted2xda said:
I would suggest you to go for Gene, its a really good phone for just 9 K
Click to expand...
Click to collapse
I think after using vox u can never be satisfied with Gene.
Vox is far much better, specially for those who love to watch video and movies on their phones since the video quality in GENE is far more inferior than VOX. but one thing is for sure that GENE in cheaper than vox but price hardly matters if u want satisfaction.
SAHILISTHEBEST said:
I think after using vox u can never be satisfied with Gene.
Vox is far much better, specially for those who love to watch video and movies on their phones since the video quality in GENE is far more inferior than VOX. but one thing is for sure that GENE in cheaper than vox but price hardly matters if u want satisfaction.
Click to expand...
Click to collapse
watching tv on smartphone is jus like bikking in home ))
no... It is much better than a home theatre if u have good subwoofers and a 'htc to 3.5 mm' jack.
akshayc1111 said:
I went to the service centre. the guy there sed that the whole thing will cost a minimum Rs.3000 upto 70% of the phone cost ie. Rs.7000.
I think its time for me to move on [sob][sob]...
ah well, the phone served me well during its time....
goodbye HTC....
will post my new phone selection when i get it.
Click to expand...
Click to collapse
Well I like Asus handsets very much after HTC .You can look for asus.
yogusmilu said:
Well I like Asus handsets very much after HTC .You can look for asus.
Click to expand...
Click to collapse
is there any asus mobile within 10K. if yes, i would love to buy. I too like them. they are good!
SAHILISTHEBEST said:
is there any asus mobile within 10K. if yes, i would love to buy. I too like them. they are good!
Click to expand...
Click to collapse
Yes there is one PDA Asus P320 which comes around 9k.But I like its Asus P527 most .Its looks as well as its features are far better than Vox.It will cost you around 12-13k..I am also planning to buy the same.
Good Luck !
Yogusmilu
Update
Sorry for reviving the thread, but I need your opinion on the topic again.
The service center guy told me that there was a complete hardware failure( too obvious, cos the torn cable between the two halves were clearly visible)
He said that it would take Rs.10k($200 approx) for complete repair. This mindblowing charge made me gulp and i took the cellphone back. Coming back to home, I saw that the guy was just citing the obvious as he had most definitely not at all opened the phone and tested it for any other faults. So, i took up matters in my own hands and opened my phone(finally). Well, I had nothing to lose and hence, went ahead. After opening the phone, I saw that one the springs in the sliding apparatus had loosened, and come in the way of the cable. The flimsy cable had gotten caught and hence, had got torn due to sliding of the two halves.
In the end, after complete disassembly, I saw that the only visibly damaged part was the cable between the two halves. I cannot see any reason to charge 10k for that. So i am planning to go to the repair center and show him the damaged part only and ask him to replace it. Searching the net, I found that the replacement part for the rigid flex board( I believe that's what it is) is $89( mebbe totally $100 approx after shipping charges, etc..).
So, do I go ahead and order the replacement from the net and reassemble the whole thing on my own, or do I not risk it?
I am gonna buy a new phone anyway, mostly the samsung marine. It looks good, albeit the small screen.
what i think is, you should post some pics to show us. someone might be know what wrong with your phone.
also we not know what exact problem hardware you are facing. if you have extra money why not to take a risk. same to me when im trying to replace a ribbon cable in my hermes. the shop said it will be cost 80usd/280myr. so i decide to not repair it and let it be...
now im happy with my vox and kaiser...
I am in a catch 22 situation. I have to take a photo of my damaged vox, but my vox is the only decent camera in my house. Neways, to give you a rough idea of what is broken, I will attempt to photoshop a stock image of the component.
The site from where i obtained the image( http://mobile.brando.com.uk ) was selling the same for $38+$3(shipping). I want to know if this site can be trusted and also, what are the chances for me to fix the vox at home without any further damage.
When I opened the phone, I saw that the connection was pretty delicate, So, I am a bit cautious of a home repair.
PS: here is the link of the product: http://mobile.brando.com/htc-s710-rigid-flex-board_p03852c1023d088.html
@RxenDrav: If the site is good, you too can check for your item there.
Plz help...
K ppl nebody hv ne idea what shud i do now? shud i risk 35$ or go for a new phone?
akshay, unfortunately im not profesional and dont have any experience in dissamble or repairing htc vox. but i'd done before on my hermes..
Someone here should help akshay fixing their vox...Anyone out there? we need help here!
also akshay you also can buy a used vox from your indian friend check here http://forum.xda-developers.com/showthread.php?t=554896
ask him
hi akshay,
instead of wasting your Rs. 2000 (approx), you can buy a second hand vox for Rs. 3000 (approx) at gaffar market in new delhi. Since i saw many of them being sold there yesterday. You can get a 'never disassembled' phone instead of disassembling your phone and then reassembling your phone.
I have faced this many times, that each time my vox has been disassembled, everytime a new problem arises. So dont be so sure even after buying that abovementioned part. I think you can look for a used vox in pune also. u can easily find a cheap and gud one.
regards
sahilisthebest

Help on identifying problem

Hi guys,
My htc fell in water, but I have dried it up. Now when I press the power key, the screen does not turn on. Then, when I press it again to supposedly off the screen, the screen turns on and off in 1second. So I can catch a glimpse of the lockscreen. So I was wondering, does anyone know why this is happening?
Is this a problem I can fix myself or should I bring it to a repair shop?
Any recommendation on a repair shop besides HTC. HTC did not even bother to look at my phone, they just saw the water indicator and said it would be $300-$500, which in fact, I know that it would not be that much.
So if anyone could help me, thanks.
I'll upload a youtube video so you guys can get a better understanding.
http://www.youtube.com/watch?v=TBVeprvekgY
Had the same accident on my wifes last Nokia, couldnt repair it myself and brought it to a repair shop. They told me to throw it away because the water sensor inside the phone reported the accident audn a repair would be as expensive a an equal ne phone. sorry mate, dont hope too much ...
I guess I shall just get a new phone, like an evo 3d or something. Thanks anyway
Or they can replace the parts that's been damaged. But i'm not sure if the repair costs more than buying a new phone.
I believes LCD internal circuit detect short and turns of lcd to prevent damage.
LCD may still have water inside or main board may have been damaged.
It is impossible to guess so repair tech must use parts from good phone and swap one by one to bad phone until bad part is found.
Most repair shop will not have ability to do this so they will charge minimum $200 ( average cost for them to buy phone) or they will assume LCD is defective and quote about $150. ( their charge for LCD replacement)
HTC just charges you phone refurb charge ( for customer not their cost)
I recommend sell on eBay for $150 and buy new(used phone) on Craigslist($200-$250).
I assume since you are asking this question you don't do many or any repair...if this is true...I highly suggest you keep it that way to prevent accidental and uneccesary damage
PM me and I can assist with repair/replacement
Sent from my HTC Sensation using XDA App
I was kinda hoping to fix it, but I guess I should go to HTC and ask them for an exact amount of price needed to fix this phone.
I doubt there's anymore water in the phone cause I have dried it for 3days in rice and even hair dryed it.

Replacing LCD+digitizer

About to replace my LCD and digitizer after an accident that has left my phone useless
I found a guide online and the items needed.
any heads up or pointers I should know about before doing this?
I hope you have insurance... First time I tried to open something electronic up, I cracked the screen! (ipod) be careful man
Sorry to hear man, but before you do anything you aren't really comfortable with I would suggest looking at some local cell phone repair shops. My brother cracked his LG G2x and the price for the digitizer was abour $75. We searched on yelp.com and called around and found a great shop that would repair it for $95 within two hours. Some places were charging well over $100 and would take at least 5 days to repair.
In the end though my brother was extremely happy with the experience and once he got his phone fixed he flashed a new ICS rom and it was literally a brand new phone! Good luck though my friend.
I cannot stress it enough, get an HTC digitizer! I bought a $30 one off of amazon and it gave up after a month. Get a cell phone tool kit and plenty of the two sided tape, just in case the screen needs to be redone. It's not hard to do, it just requires some time and a little patience. You'll do fine.
Sent from my HTC Glacier using Tapatalk
Phandemic said:
Sorry to hear man, but before you do anything you aren't really comfortable with I would suggest looking at some local cell phone repair shops. My brother cracked his LG G2x and the price for the digitizer was abour $75. We searched on yelp.com and called around and found a great shop that would repair it for $95 within two hours. Some places were charging well over $100 and would take at least 5 days to repair.
In the end though my brother was extremely happy with the experience and once he got his phone fixed he flashed a new ICS rom and it was literally a brand new phone! Good luck though my friend.
Click to expand...
Click to collapse
It's not that I don't feel comfortable with it, just never attempted it. I've done small electronics repair before though so i'm sure this will be fine.
Also thanks,
I'll let you guys know how it goes.
I'm replacing my wife's digitizer soon but I got a cheap one off eBay. Hopefully it doesn't have issues. It comes with a kit including the tools needed. Supposedly.
phone wont work after replacing the screen.
any ideas y it wont work,
The phone won't boot up at all? or is the touch screen not working?
Make sure all the ribbon cables are properly connected and are not broken. If not, you might have gotten a defective screen replacement.
RE:
Hi,
I replaced my digitizer.
To anybody who will do this in future, when you put the new digitizer in place, make sure that no dust or other things get under the glass.

MT4gS parts? Where to find?

Since the marketplace is closed, where is anyone finding replacement parts (aside from ripoffbay)? The digitizer in my mom's phone died, no response at all, and the stupid ass design of the phone won't even let you answer a incoming call without moving the ring. To make it worse, while I opened it to check for damage on the inside, I broke the front center button ribbon, and the right hand side front button pcb. The whole setup of supergluing every single part of the lcd is insane ARG.
So I need pretty much the entire upper lcd assembly, and with the market gone, does anyone know where to find one? Or just MT4GS parts in general?
I just tore one down, the LCD and digitizer in it was toast and so was the main part of the board but I should have the cable your talking about at home, I'll post a pic when I get home
Sent from my myTouch_4G_Slide using Tapatalk 2
chaostic_2k1 said:
Since the marketplace is closed, where is anyone finding replacement parts (aside from ripoffbay)? The digitizer in my mom's phone died, no response at all, and the stupid ass design of the phone won't even let you answer a incoming call without moving the ring. To make it worse, while I opened it to check for damage on the inside, I broke the front center button ribbon, and the right hand side front button pcb. The whole setup of supergluing every single part of the lcd is insane ARG.
So I need pretty much the entire upper lcd assembly, and with the market gone, does anyone know where to find one? Or just MT4GS parts in general?
Click to expand...
Click to collapse
eBay isn't as bad as people make it out to be...
In fact it's the sellers that are at more of a disadvantage than the buyer. Paypal will almost always side with the buyer, even if they're telling blatant lies. Sold a fully working item to the buyer, and the buyer claimed it did not work. Paypal forced me to give him a refund and accept a return no matter what I said. And when I got the item back, "surprise, surprise" item worked fine.
As long as you do your homework and ask the appropriate questions before buying, you should be fine. Try some parts ebay lots. They have some great deals
-Experienced eBayer
I've had a fair bit of success on eBay with parts for a number of phones. I've replaced a whole frame for a MT3GS, a full back with buttons and battery for a iPhone 3G, a MT4GS speaker, and several digiziters for iPhones (3G / 3GS), MT3GS, MT4G and MT4GS.
I try to use US based shippers for quicker shipping times and better odds on communicating if there is an issue.
No, I know that, i've sold on ebay as well, its A) this phone is frustrating as hell, and B- the thing with private sellers, you get a bit better experience with as-is phones for parts, for a decent price. Like if someone on here had said, oh, I bricked the phone, no physical damage, I can expect to get a working lcd/digitizer/camera/etc. On ebay, it's a gamble on as-is and I've been burnt before on it.
Good part atleast, I found a old razor v3 that i had planned on unlocking almost 2 years ago, charged it and got the unlocking done in a few minutes. A working phone for now, makes replacement or parts a little less urgent.
chaostic_2k1 said:
No, I know that, i've sold on ebay as well, its A) this phone is frustrating as hell, and B- the thing with private sellers, you get a bit better experience with as-is phones for parts, for a decent price. Like if someone on here had said, oh, I bricked the phone, no physical damage, I can expect to get a working lcd/digitizer/camera/etc. On ebay, it's a gamble on as-is and I've been burnt before on it.
Click to expand...
Click to collapse
Well I totally understand that sentiment. I've been there as well. The MT3GS I have was an eBay pick that was advertised as a 4G Slide. It was my first HTC phone so I didn't notice the picture didn't match. The price was a STEAL for a 4G Slide but only decent for a 3G Slide. I ended up giving the seller a neutral feedback. Since then I've been a bit anal about calling sellers out when they list a 3G Slide or 4G as a 4G Slide. Most have fixed the listings.
Having said that, I've been on the other side of the coin too. I picked up a 4G for my daughter that supposedly was soft bricked with a bad digitizer and volume buttons. I found that the button issue was just a matter of cleaning everything. From there I was able to reflash the latest stock ROM and the phone was good.
I normally just search google with specific part names that I need. Yes a lot take you to ebay, but that's normally ok, good prices!
I don't really like ebay - been burnt a lot through there. Pretty much only use it for carebears for my lady. Great place for that.
No one suggested checking craigslist for local deals?
If I don't get it through the forums here - that's where i've bought my other phones from and it's worked out well.
I bought my spare parts here
http://www.etradesupply.com/catalogsearch/result/?q=mytouch+4g+slide
Although it's still shipping.

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