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My Fuze use like 9 month and today suddenly see this happen. Any idea ? The phone never been drop or smash before.. so weird.,
flippy_tv said:
My Fuze use like 9 month and today suddenly see this happen. Any idea ? The phone never been drop or smash before.. so weird.,
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I to have to tell you this but you are going to have to send your device in to have the screen replaced. I have seen this numerous times on XDA and every time the owner has to send the phone back to have the screen replaced. I hope your warranty is still good.
Wow.. i won't believe what i hear just now from AT&T, they said it is not cover as warranty. I have no F..ing clue why the hack they do this to me, it never been drop to water or ground or physical damage but the reps said it is consider not cover the warranty.. I got so piss.
flippy_tv said:
Wow.. i won't believe what i hear just now from AT&T, they said it is not cover as warranty. I have no F..ing clue why the hack they do this to me, it never been drop to water or ground or physical damage but the reps said it is consider not cover the warranty.. I got so piss.
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If the 1-year manufacturer warranty is still good I would call HTC. If the manufacturer warranty is still good your screen issue will be covered. I have known numerous people with the exact same screen problem and it was covered under the manufacturer warranty.
I have the same problem and no warranty...
i want to buy a new screen on ebay... it cost only 30 Euros or so. but the shops sell to party, only the screen and only the touchscreen.
this part the TOUCH SCREEN DIGITIZER ->
http://cgi.ebay.de/HTC-TOUCH-PRO-RAPHAEL-100-TOUCH-SCREEN-DIGITIZER-REPAIR_W0QQitemZ380196974454QQcmdZViewItemQQptZPDA_Accessories?hash=item5885816f76
or i need only the LCD screen?
in my opinion it looks like the first part... the touch screen digitizer
the "water like" looks near the touchpanel.
I have the same issue.. The screen will last a while in that state, but at some point the digitizer underneath will give way and render the screen useless. I had insurance ($125 deductable ouch!) so I am just getting a new fuze.
Just to note.. I pocket my phone daily, so I am thinking that the constant pressure is whats squishing these screens in a way that compromises the seal between the digitizer and the lcd.
Long story short, I fell into a creek with my phone. According to the stuff I've read on ATT's site, the warranty does not cover water damage. If I took it to a replacement center, would they refuse to replace the phone because of this? I've heard that they sometimes just ask for the phone with no questions and hand you a new one.
Assuming they refused the phone though, would they have the means to sue me for intentionally bricking my phone to get a replacement?
I don't see how it could be grounds to sue. But, it probably means you would have to buy your next one.
Just apply the theory to anything else. If you fell in a creek with your car, would they give you a new car? Insurance would, but not directly from the dealer, hence you are paying for it with the insurance premium.
It will probably have the red void sticker showing that it is water damaged. And I doubt they will cover it.
Every phone AT&T sold has a water damage detection mark in side the phone. The first thing AT&T warranty dept. check is the mark. If it turns into pink or anything else other than white, your warranty is denied. Even if you get a replacement by luck, there are secondary check and you will be automatically billed full retail price (of a new phone) for your refurbished replacement phone.
Water damage is easy to find out. Bricked phone is not.
Hope you have insurance
Sent from my I897 using XDA Premium App
foxbat121 said:
Every phone AT&T sold has a water damage detection mark in side the phone. The first thing AT&T warranty dept. check is the mark. If it turns into pink or anything else other than white, your warranty is denied. Even if you get a replacement by luck, there are secondary check and you will be automatically billed full retail price (of a new phone) for your refurbished replacement phone.
Water damage is easy to find out. Bricked phone is not.
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there is one on the battery as well. Probably also a hidden water detection sticker someone inside the casing (in addition to the one that is in the battery compartment and on the batt)
Superalpaca said:
Long story short, I fell into a creek with my phone. According to the stuff I've read on ATT's site, the warranty does not cover water damage......
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You haven't stated which warranty you are referring to. If you mean the 1 year factory warranty, then no it won't be covered. If you have the additional $5 coverage then it will be covered after a $125 deductible.
From the Wireless Phone Insurance documentation:
Covered Incidents:
Lost, Stolen, Accidental Physical or Liquid Damage, Mechanical and/or Electrical Failure after the Manufacturer’s Warranty Period has expired.
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Yeah, soon we will find that the entire phone contains water detection markers
It must be the #1 cause for ppl to claim warranty replacements. For a few times I have to use warranty service, the first question they ask is what color is the sticker inside the phone.
BTW, if you use you phone in humid places a lot, like bath room while showing, good luck with your warranty
If you have been paying monthly for insurance, then you will be able to pay $50-$80 to get a replacement. Otherwise, no they won't replace it.
http://forum.xda-developers.com/showthread.php?t=1073929
I'm not advocating insurance fraud. Just sharing information.
Hmmm. So far nothing is pink/red, I'll have to open my phone. Haven't attempted to peroxide/bleach them. The phone, for the most part, works. The leftover residue is causing some issues, though.
Superalpaca said:
Hmmm. So far nothing is pink/red, I'll have to open my phone. Haven't attempted to peroxide/bleach them. The phone, for the most part, works. The leftover residue is causing some issues, though.
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You shouldn't be using the phone yet if there is still water inside. Every moment it's on increases the risk of a short or other damage. Stick the phone in a bowl of rice for a day or two. Make sure you keep the back plate off, and take the battery, SIM and SD cards out, and place them in a separate smaller bowl of rice. The rice absorbs the remaining moisture from the phone.
I've saved countless friend's phones this way.
Griffspen said:
If you have been paying monthly for insurance, then you will be able to pay $50-$80 to get a replacement. Otherwise, no they won't replace it.
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AT&T is a $125 deductible for smartphones. I've already claimed mine once.
id10terror said:
You shouldn't be using the phone yet if there is still water inside. Every moment it's on increases the risk of a short or other damage. Stick the phone in a bowl of rice for a day or two. Make sure you keep the back plate off, and take the battery, SIM and SD cards out, and place them in a separate smaller bowl of rice. The rice absorbs the remaining moisture from the phone.
I've saved countless friend's phones this way.
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For the past 24 hours I took the whole thing apart (screws and all) and let them dry. Not with rice, but they're dried up nonetheless. It's not so much the water that concerns me as it is the leftover particles in any residue that's left behind.
BenKranged said:
http://forum.xda-developers.com/showthread.php?t=1073929
I'm not advocating insurance fraud. Just sharing information.
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Hey! I was going to share that!
I've tried to clean the dust that was under the screen and after i reassembled it, the touch screen was not working properly (doesn't recognize touch on some spots, recognizes 2 touches instead of 1 on some spots).
Does it mean the digitizer needs to be replaced or is it something else?
If you removed the digitizer to clean the dust, the most likely fault is that you did not clip the ribbon back on properly, Either that or its become damaged...
The only issue that comes with touch lag, is when the digitizer has been replaced, And theres a thread in the accessory part that explains about that.
If you suffered dust under the screen, you should have sent it for repair.. now that you have took the phone apart, your warranty will now be void.
you may as well take it apart again and double check everything is in the correct place, and nothing is damaged
azzledazzle said:
If you removed the digitizer to clean the dust, the most likely fault is that you did not clip the ribbon back on properly, Either that or its become damaged...
The only issue that comes with touch lag, is when the digitizer has been replaced, And theres a thread in the accessory part that explains about that.
If you suffered dust under the screen, you should have sent it for repair.. now that you have took the phone apart, your warranty will now be void.
you may as well take it apart again and double check everything is in the correct place, and nothing is damaged
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I have already checked that everything is in place. And there is not something like a crack on it, so i can be sure if its damaged or not
i dont mean damaged digitizer, I mean the ribbon what connects the digitizer to the mother board.. They are very flimsy, I ripped mine in half on my galaxy spica, just by trying to clip it in.
did you remove the void sticker on the back when taking it apart ?
azzledazzle said:
i dont mean damaged digitizer, I mean the ribbon what connects the digitizer to the mother board.. They are very flimsy, I ripped mine in half on my galaxy spica, just by trying to clip it in.
did you remove the void sticker on the back when taking it apart ?
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I dont have warranty, not to mention that it's already voided
Also, i haven't pulled the tethers of the digitizer.
Propably, i'll sent it for service, because i want to sell in a month
you should have warranty. It will come with 12 months manufacturer warranty.. But if the void sticker is removed, they wont fix it..
i learned the hard way
now i have a broken sensation that is useless and cant sell it to anyone
azzledazzle said:
you should have warranty. It will come with 12 months manufacturer warranty.. But if the void sticker is removed, they wont fix it..
i learned the hard way
now i have a broken sensation that is useless and cant sell it to anyone
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They'll fix it. I'll just have to pay it through the nose
If you want a new void sticker there is a guy on eBay that sells them just search for it
Sent from my HTC Sensation using XDA App
crownless said:
I've tried to clean the dust that was under the screen and after i reassembled it, the touch screen was not working properly (doesn't recognize touch on some spots, recognizes 2 touches instead of 1 on some spots).
Does it mean the digitizer needs to be replaced or is it something else?
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Also check your grounding pin connection with the backplate/Battery door.
I have my HTC Titan with me for awhile. Last week, while i was demo-ing some stuffs about my Titan, i opened the backcover and showed my friends what it is inside. Then somehow , a single drop of water from a cup that i was drinking, dropped down to the "White Paper" (The paper that they change to red when water goes over them) and turned it into red.
Physically, HTC will use it to say that i dropped my phone into water (which i did not , just a small drop of water to that spot). So... anyone here, has been in this problem, please tell me if i just have lost my warranty.
shucks
ya I guess officially the warranty is void....unless you go to the service centre early enough and let them know what happened. From what I know there are three such papers in samsung phones to detect water damage.....the drop of water would have probably only changed the one most superficial.....try....there is nothing more to lose i guess
Strike_Eagle said:
I have my HTC Titan with me for awhile. Last week, while i was demo-ing some stuffs about my Titan, i opened the backcover and showed my friends what it is inside. Then somehow , a single drop of water from a cup that i was drinking, dropped down to the "White Paper" (The paper that they change to red when water goes over them) and turned it into red.
Physically, HTC will use it to say that i dropped my phone into water (which i did not , just a small drop of water to that spot). So... anyone here, has been in this problem, please tell me if i just have lost my warranty.
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You need to explain it to them tactfully u know . Sometime it works.:good:
Well... it is not total red yet (Some white mark still on it , lmao )
But, technically, if that thing turn red, they void the warranty, is that right?
Yes...Most of the companies dont cover water damages since its a user-made damage
but i think you can continue the warranty if the problem is something that the manufactuer is responsible about it like system failure,bad components ETC.
and when there is water damage caused to the phone there is a corrosion inside the phone so they will see that there is no water involved in the phone defection
stavgayer said:
Yes...Most of the companies dont cover water damages since its a user-made damage
but i think you can continue the warranty if the problem is something that the manufactuer is responsible about it like system failure,bad components ETC.
and when there is water damage caused to the phone there is a corrosion inside the phone so they will see that there is no water involved in the phone defection
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Well... but could it be another paper like that on the mainboard, inside the phone that we can't see it from the outside?
But can they tell if the motherboard has not been "swimming" in the water?
Strike_Eagle said:
Well... but could it be another paper like that on the mainboard, inside the phone that we can't see it from the outside?
But can they tell if the motherboard has not been "swimming" in the water?
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Dunno if there is anything like that, but logically if you explain to them what happened and they can see that the phone is still in perfect working order, they might believe you and somehow sort it out (probably by replacing that bit of paper or something).
My phone was briefly dropped in water. I quickly dried it off, and powered down the device. After letting it sit in rice for a day or so, I powered it back on. It boots up just fine, but the touch screen does not work properly. I can't even get past my pattern lock screen, because the touch screen does not sense all the places my finger goes. I am considering two things. 1 - going the RMA process and returning the phone to Google for another one. I'm sure somewhere along the way they'll discover that the phone got wet, and I'll be screwed. 2 - I've read online that you can disassemble the phone, and put rubbing alcohol on it, and blow dry it and fix the water damage.
My question is. Will removing the back, and trying to fix the device myself void the warranty. I would love to get the device working on my own, but also fear voiding out any possibility to use the warranty in the future. Or if I can't fix it on my own, I'd like the warranty/RMA rout to fall back on
Any help, or experience with this is much appreciated! Thank you!
joeman55 said:
My phone was briefly dropped in water. I quickly dried it off, and powered down the device. After letting it sit in rice for a day or so, I powered it back on. It boots up just fine, but the touch screen does not work properly. I can't even get past my pattern lock screen, because the touch screen does not sense all the places my finger goes. I am considering two things. 1 - going the RMA process and returning the phone to Google for another one. I'm sure somewhere along the way they'll discover that the phone got wet, and I'll be screwed. 2 - I've read online that you can disassemble the phone, and put rubbing alcohol on it, and blow dry it and fix the water damage.
My question is. Will removing the back, and trying to fix the device myself void the warranty. I would love to get the device working on my own, but also fear voiding out any possibility to use the warranty in the future. Or if I can't fix it on my own, I'd like the warranty/RMA rout to fall back on
Any help, or experience with this is much appreciated! Thank you!
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You dropped it in water. You already voided your warranty. Opening the back and trying to fix it yourself really doesn't matter at this point does it. If you manage to use rubbing alcohol and through some magic of chemistry reset the sensor and return the device for RMA all you've managed to do is commit fraud. Be a man and accept responsibility for your actions instead of expecting Google to pay for your mistake.
This thread should be locked before I can't contain myself as nicely as poster above me.
WR
Sent from my Nexus 5
marleyfan61 said:
You already voided your warranty
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Not true. The warranty doesn't cover water damage but the warranty is still intact so long as you don't try and repair it yourself
To the OP - just claim on insurance or buy a new one. You're not gonna fool Google by trying to cover it up
Doesn't anyone get insurance? Mine is against damage, loss, theft, drops, water, whatever.
EddyOS said:
Not true. The warranty doesn't cover water damage but the warranty is still intact so long as you don't try and repair it yourself
To the OP - just claim on insurance or buy a new one. You're not gonna fool Google by trying to cover it up
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That makes no sense. If the device is subjected to things not covered by the warranty, it is null and void at that point.
Same with opening the the device and perfectly putting it back together. They may never know it was opened and probably will still honor the warranty for other claims later down the road however. Water damage isn't covered by warranty as you mentioned but that doesn't mean you have a warranty anymore either. The microphone could stop working tomorrow and it wouldn't be covered by warranty because of previous water damage.
shotta35 said:
That makes no sense. If the device is subjected to things not covered by the warranty, it is null and void at that point.
Same with opening the the device and perfectly putting it back together. They may never know it was opened and probably will still honor the warranty for other claims later down the road however. Water damage isn't covered by warranty as you mentioned but that doesn't mean you have a warranty anymore either. The microphone could stop working tomorrow and it wouldn't be covered by warranty because of previous water damage.
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Not true. Say someone dropped it and the screen cracked. This isn't covered by the warranty but if the microphone went this would be covered unless it can be proven that the drop damaged the mic. OK, in this instance the water has killed the phone but the warranty isn't technically void in its entirety
EddyOS said:
Not true. The warranty doesn't cover water damage but the warranty is still intact so long as you don't try and repair it yourself
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Perhaps. Google MAY cover things clearly not affected by or caused by water. Something like the button rattle. However currently Google replaces the phone with a new one, not refurbished (at least according to the rep I spoke with).. They will NOT do that with a phone that has water damage. This would open the door for people to drop their phone in water and then get a new one claiming button rattle.
The OP is clearly having issues related to water damage and is therefore not covered under warranty.
To the OP, I would suggest leaving it in rice for several more days and trying again. Sometimes more time is required. Sometimes it doesn't help at all.
@joeman55 - if you paid for the phone using a credit card (that provides accidental damage warranty), you may want to go that route.
I wish. I just paid for it using my debit card. I think for now, I will let it sit in rice for a few more days. Then, if that's still not working, go the RMA route. I had a friend who did that, and it worked out for him.
I see, one guy has no honor, but he's your friend.
So its OK.
Things perpetuate if no one makes a stand to do different.
It's clear, the change won't start with either of you two.
WR
Sent from my Nexus 5