[Q] Digitizer not working properly - HTC Sensation

I've tried to clean the dust that was under the screen and after i reassembled it, the touch screen was not working properly (doesn't recognize touch on some spots, recognizes 2 touches instead of 1 on some spots).
Does it mean the digitizer needs to be replaced or is it something else?

If you removed the digitizer to clean the dust, the most likely fault is that you did not clip the ribbon back on properly, Either that or its become damaged...
The only issue that comes with touch lag, is when the digitizer has been replaced, And theres a thread in the accessory part that explains about that.
If you suffered dust under the screen, you should have sent it for repair.. now that you have took the phone apart, your warranty will now be void.
you may as well take it apart again and double check everything is in the correct place, and nothing is damaged

azzledazzle said:
If you removed the digitizer to clean the dust, the most likely fault is that you did not clip the ribbon back on properly, Either that or its become damaged...
The only issue that comes with touch lag, is when the digitizer has been replaced, And theres a thread in the accessory part that explains about that.
If you suffered dust under the screen, you should have sent it for repair.. now that you have took the phone apart, your warranty will now be void.
you may as well take it apart again and double check everything is in the correct place, and nothing is damaged
Click to expand...
Click to collapse
I have already checked that everything is in place. And there is not something like a crack on it, so i can be sure if its damaged or not

i dont mean damaged digitizer, I mean the ribbon what connects the digitizer to the mother board.. They are very flimsy, I ripped mine in half on my galaxy spica, just by trying to clip it in.
did you remove the void sticker on the back when taking it apart ?

azzledazzle said:
i dont mean damaged digitizer, I mean the ribbon what connects the digitizer to the mother board.. They are very flimsy, I ripped mine in half on my galaxy spica, just by trying to clip it in.
did you remove the void sticker on the back when taking it apart ?
Click to expand...
Click to collapse
I dont have warranty, not to mention that it's already voided
Also, i haven't pulled the tethers of the digitizer.
Propably, i'll sent it for service, because i want to sell in a month

you should have warranty. It will come with 12 months manufacturer warranty.. But if the void sticker is removed, they wont fix it..
i learned the hard way
now i have a broken sensation that is useless and cant sell it to anyone

azzledazzle said:
you should have warranty. It will come with 12 months manufacturer warranty.. But if the void sticker is removed, they wont fix it..
i learned the hard way
now i have a broken sensation that is useless and cant sell it to anyone
Click to expand...
Click to collapse
They'll fix it. I'll just have to pay it through the nose

If you want a new void sticker there is a guy on eBay that sells them just search for it
Sent from my HTC Sensation using XDA App

crownless said:
I've tried to clean the dust that was under the screen and after i reassembled it, the touch screen was not working properly (doesn't recognize touch on some spots, recognizes 2 touches instead of 1 on some spots).
Does it mean the digitizer needs to be replaced or is it something else?
Click to expand...
Click to collapse
Also check your grounding pin connection with the backplate/Battery door.

Related

I sat on my Fuze :(

Hi all,
I sat on my Fuze, short and simple. There is now a weird crack on the screen. I am very familiar with what a broken LCD looks like, there is no LCD "liquid" oozing all over the place, and the picture is not distorted in any way. It looks like some kind of lens INSIDE might be broken, and I think it's the digitizer. The cracks stop once they get to the dark grey at&t/HTC border around the screen, even though I hit very close to it, so whatever I cracked is under the top lens/protector.
Also, I read online (albeit at a cell phone repair website) that you can't replace the digitizer without ruining the LCD. Is there any merit to this, or are they just trying to convince people to pay their obscene $149 to replace a $30 part?
So I guess I have two questions:
Did I break the digitizer, the topmost lens, or somehow the LCD glass without damaging the LCD itself?
How hard is this to replace?
Pics:
EDIT: I ordered this on April 17th. Fat chance AT&T will do anything about it, right?
That looks like just the digitizer... I purchased the digitizer already, but haven't gotten the chance to take it apart yet.... to be honest I'm very nervous about taking it apart.. I'm still trying to figure out how to split the two pieces apart (the keyboardbase and the slide screen....
wxy117 said:
That looks like just the digitizer... I purchased the digitizer already, but haven't gotten the chance to take it apart yet.... to be honest I'm very nervous about taking it apart.. I'm still trying to figure out how to split the two pieces apart (the keyboardbase and the slide screen....
Click to expand...
Click to collapse
If I'm not mistaken (and I might be), all this should take is removing the two small phillips head screws on the back of the screen that show when the phone is slid open. I landed on this thing while it was open, and drove my knee right into the screen, I'm surprised I didn't break anything else.
There are three more screws that you can't see behind the screen.... when its slid open you can only see 2 screws... There are actually 5
wxy117 said:
There are three more screws that you can't see behind the screen.... when its slid open you can only see 2 screws... There are actually 5
Click to expand...
Click to collapse
So we do have to take the whole damn thing apart?
Does anyone have any luck with AT&T replacing things that are clearly accidental damage? With all the horror stories I hear about refurbished phones and the chance that they might send me one, I'd actually rather take my chances at fixing this. I've taken apart a ton of phones and fixed them before, and worked at a cell phone repair shop for a few months. I still have most of my tools lying around, including all the screw drivers I'd need to open this.
I was able to find an HTC service manual that doesn't really explain how to replace the digitizer. It does describe how to get it in two pieces, but I wouldn't know where to go from there.
I have the digitizer in my hand... There is a thing that hooks up to the phone itself so yes i'm pretty sure you have to take apart the entire thing.... I think i'm gonna take the phone to NYC and have someone that knows what they're doing repair it. I tried to get warrenty repair, but they said no because it is accidental damage. i pretty much tried everything before I ordered a new screen.
wxy117 said:
I have the digitizer in my hand... There is a thing that hooks up to the phone itself so yes i'm pretty sure you have to take apart the entire thing.... I think i'm gonna take the phone to NYC and have someone that knows what they're doing repair it. I tried to get warrenty repair, but they said no because it is accidental damage. i pretty much tried everything before I ordered a new screen.
Click to expand...
Click to collapse
Found a good complete disassembly guide in Russian, why does the screen have to be the LAST thing to come out? I am now looking to buy an LCD/digitizer combo, but I can only find the one from Brando that is made for regular HTC Touch Pros, and not the Fuze (has a camera cutout instead of the AT&T logo).
If I end up having to replace the LCD I'd much rather break it trying to save $50 than just toss it. Is it really that hard to separate the digitizer from the LCD?
http://translate.google.com/transla...ka/htc-touch-pro/&sl=ru&tl=en&history_state0=
has anyone had success separating the Digitizer and the LCD screen?
wxy117 said:
has anyone had success separating the Digitizer and the LCD screen?
Click to expand...
Click to collapse
Well, we'll find out. I ordered both an AT&T Fuze digitizer by itself as well as an LCD with a digitizer attached. I'm just going to go ahead and replace everything with the combination unit and see if I can replace my broken digitizer without breaking my LCD in my free time. If it works, I have a spare or I can sell it
be careful I got my digitizer and they sent me the wrong one. They sent me one for a sprint touch pro....
wxy117 said:
be careful I got my digitizer and they sent me the wrong one. They sent me one for a sprint touch pro....
Click to expand...
Click to collapse
Hopefully I'll get it right, I made sure to order an AT&T Fuze digitizer that made it clear it wasn't for use with Sprint Touch Pros or Touch Pros with front facing camera.
The LCD+digitizer I ordered though may very well show up as any of the above, if they're not already attached I'm going to use the AT&T Fuze digitizer on the new LCD, and try and make a new working combo from my old LCD to resell. I'll make a detailed step by step with photos as well.
Don't forget to read this
They just sent out my new one today.... So anyone that needs a digitizer for the Fuze by Sprint hit me up.... They told me to keep it so now I have an extra digitizer that doesn't work for my phone...
I think I can help you cos I repaired LCD and digitizer on Raphael a week ago. Digitizer and LCD are two separate parts joined by flat printed wires. If you need to change just one of them you will need to take apart whole phone.
Raphael consists from 2 main parts - 1. that one with keyboard 2nd part with LCD. You have to take apart both what is quite hard to realize if you this for the first time.
Once you are with your LCD you will see the flat wires grom lcd and digitizer meerged. Split them with your solddering gun carefully! Take new digitizer and solder flat wires together. Anyway there is no glue or liquid fluit or whatever between digitizer and LCD. But - remeber especially those who replacing just LCD - there is kind of black tape around the backside of LCD part (the silver side) - take it apart from old lcd and move to new one. If you dont you will see the rainbow on your LCD but just after assembling whole device together - it is quite concerning if you find out this kinf of malfunction just after such a hard work like a assembling this hellmade device
Good luck to everyone!
pisqle said:
I think I can help you cos I repaired LCD and digitizer on Raphael a week ago. Digitizer and LCD are two separate parts joined by flat printed wires. If you need to change just one of them you will need to take apart whole phone.
Raphael consists from 2 main parts - 1. that one with keyboard 2nd part with LCD. You have to take apart both what is quite hard to realize if you this for the first time.
Once you are with your LCD you will see the flat wires grom lcd and digitizer meerged. Split them with your solddering gun carefully! Take new digitizer and solder flat wires together. Anyway there is no glue or liquid fluit or whatever between digitizer and LCD. But - remeber especially those who replacing just LCD - there is kind of black tape around the backside of LCD part (the silver side) - take it apart from old lcd and move to new one. If you dont you will see the rainbow on your LCD but just after assembling whole device together - it is quite concerning if you find out this kinf of malfunction just after such a hard work like a assembling this hellmade device
Good luck to everyone!
Click to expand...
Click to collapse
Thank you for some rather broken, but very helpful advice. Kinda sucks that I'm really happy since I don't have to worry about removing any adhesive, but now I have to sit here and solder flex cables. I shoulda bought a spare one
Do they ship these parts on pigeons from Hong Kong?
To anyone counting on being able to separate the LCD from the digitizer, DON'T. There is absolutely no way to separate them without destroying either or both. Also, take extreme caution when peeling up the flex cable, it is very easy to tear (I tore mine).
So my net cost, 80 + 50, LCD/Digitizer and Flex Cable = $130 vs. sending it to HTC $150. I advise anyone to just pay them rather than take this thing apart.
from my understanding people have done it before... Maybe you just had bad luck? Well we'll see when my screen comes in *crossing fingers*
wxy117 said:
from my understanding people have done it before... Maybe you just had bad luck? Well we'll see when my screen comes in *crossing fingers*
Click to expand...
Click to collapse
Fact of the matter is when people say this is a delicate phone to take apart, they mean it. I worked at a cell phone repair store for a few weeks, and learned how to take apart damn near anything (thank God this was before the iPhone existed). Not only are both flex cables in this phone taped down in 100 different places, making them very easy to tear while removing the tape, the adhesive used between the LCD and digitizer is STRONG. If you really wanted to separate them, you might have some luck with a straight edge and maybe an hour. Good luck, I'll let you all know how this turns out once I have my new flex cable, since I conveniently tore the volume buttons off the original.
I just got my screen today so we're gonna see some time next week how we do on this screen replacement....I'll let you know how it goes....
So far no luck with my digitizer. Has anyone had any luck just changing out the digitizer yet? The guy that was suppose to do mine is backing out because he doesn't want to risk cracking my LCD. I don't blame him thats the reason I didn't do it. sheik124 what are you doing with your damaged fuze? Are you sending it to HTC for repairs?

So I tried to warranty my phone today.

I have a 1 inch square patch of dust under my screen near the ear piece. I call AT&T's warranty service center and was told that this would not be covered and that it was do to damage. WHAT?
My phone does have some nicks on it yes, but how can they say that I somehow damaged the phone by getting dirt under the screen? I told her that was ridiculous.
Now I'm terrified that if the phone has a hardware malfunction that they will tell me its my fault and they won't cover it. "Were sorry sir, its your fault the power button no longer works. You damaged it".
What kind of crap is this? I can't even see a portion of my screen in sun light.
Sent from my Microwave
seh6183 said:
I have a 1 inch square patch of dust under my screen near the ear piece. I call AT&T's warranty service center and was told that this would not be covered and that it was do to damage. WHAT?
My phone does have some nicks on it yes, but how can they say that I somehow damaged the phone by getting dirt under the screen? I told her that was ridiculous.
Now I'm terrified that if the phone has a hardware malfunction that they will tell me its my fault and they won't cover it. "Were sorry sir, its your fault the power button no longer works. You damaged it".
What kind of crap is this? I can't even see a portion of my screen in sun light.
Sent from my Microwave
Click to expand...
Click to collapse
Please use the OT thread for posts like these. no need for a new thread. If your phone as any damage at all ATT can and has refused to warrenty it.
Thread closed

[Q] clean dust under screen

I have the dreaded "dust under screen" issue on my Sensation and getting too bad to ignore. I know there are many threads here and videos online for REPLACING the digitizer. As the digitizer is not damaged i want to lift it, clean and refit with 3M double sided tape. I cant find any video on removing and refiting without replacing the digitizer.
Does anyone know if:
The digitizer can be romoved without damaging the cable?
Remove without damaging/distorting the digitizer when seperating from the screen?
Can the digitzer be lifted off screen without disassembling the phone? (Preferred option)
I have searched and cant find any info both on XDA and elsewhere. I know the digitizers can be bought cheaply but id rather not have to take the phone apart to replace it.
it took me 1min to google for this
https://www.youtube.com/watch?feature=player_detailpage&v=5ImE5hUXK8s
matt95 said:
it took me 1min to google for this
https://www.youtube.com/watch?feature=player_detailpage&v=5ImE5hUXK8s
Click to expand...
Click to collapse
I guess you misread my post..... it would have taken less than a minute to read it properly.
I see lots of videos and info on replacing the digitizer but i dont want to do that. I asked for info on removing/lifting the digitizer without having to fit a new one. I want to know if anyone has done this without damaging the digitizer taking it apart from the screen. I have searched LOTS for the relevant ino but cant find answers.
dub2012 said:
I guess you misread my post..... it would have taken less than a minute to read it properly.
I see lots of videos and info on replacing the digitizer but i dont want to do that. I asked for info on removing/lifting the digitizer without having to fit a new one. I want to know if anyone has done this without damaging the digitizer taking it apart from the screen. I have searched LOTS for the relevant ino but cant find answers.
Click to expand...
Click to collapse
well, if you want to remove the dust then that's the only way to do it..
Update
Just confirming that It is possible to remove and refit the digitizer without breaking it.
dub2012 said:
Just confirming that It is possible to remove and refit the digitizer without breaking it.
Click to expand...
Click to collapse
How did you do it? Please give some more info
Sent from my HTC Sensation Z710e using Tapatalk 4 Beta
As shown in the many online videos and like the link posted above. Just dont cut the ribbon cable.
I bought a toolkit and 3m tape online. Really the only tools needed are a guitar pick(for seperating lcd/digitizer), torx bit, small flat screw driver or similar for prising plastic motherboard cover and a bic pen cap for lifting ribbon cable connectors and pulling cable out.
Must be disassembled as the digitizer cable has little slack for it to be lifted, Make sure you heat well with a hair dryer (heatgun not needed) and dont push the guitar pick too far in as it spreads the adhesive onto the lcd and back of digitizer. Be extra careful at the top corners as I slightly marked the area inside top left border.It can be hard cleaning both surfaces, if u ever fit a screen protector you will know what I mean, just twice as hard.
Powered up first time but left side of keyboard numbers were not working and screen was a bit slow to respond. Stripped phone again to check digitzer cable connections and all were ok.
Flashed a calibration file found on this site and its working fine now. S-OFF and Super CID are required for this so best to do before you start.
Note: Dust was getting in both sides on mine and gathering in the centre. When I cleaned the LCD I noticed, under the heavy dust gathered in the centre, the screen was permanently marked. I guess screen was burned but it cant be seen when the screen is on.
Why would you go through all this trouble? This is covered by your HTC Guarantee.
I allready had the screen replaced one time because of dust. Second time because my phone got sunburned (see sig.) and because dust and now on my "new"device I'm seeing dust again. Getting really tired of it. Haven't had a 100% good phone for 1 day during the first of 2 years contract
Bornin said:
Why would you go through all this trouble? This is covered by your HTC Guarantee.
I allready had the screen replaced one time because of dust. Second time because my phone got sunburned (see sig.) and because dust and now on my "new"device I'm seeing dust again. Getting really tired of it. Haven't had a 100% good phone for 1 day during the first of 2 years contract
Click to expand...
Click to collapse
Except HTC never fixes this problem. Everytime I sent my phone to them, they just keep cleaning out the dust, nut of course it fills up with dust in a matter of weeks again.
Bought another phone off eBay, haven't looked back since. No dust, no nothing.
Sent from my HTC One XL using xda app-developers app
Bornin said:
Why would you go through all this trouble? This is covered by your HTC Guarantee.
I allready had the screen replaced one time because of dust. Second time because my phone got sunburned (see sig.) and because dust and now on my "new"device I'm seeing dust again. Getting really tired of it. Haven't had a 100% good phone for 1 day during the first of 2 years contract
Click to expand...
Click to collapse
I bought my Sensation used so I had no receipt. Would probably have to go back to stock, S-ON, be without phone for a few weeks etc which was just too much hassle.
Really wasn't too much trouble and it can be done in 20mins.

back cover removal wtf moment

Hi guys,
I decided to remove the back cover of my tablet to
a: reset it (flipping the service switch)
b: look at the VISIBLE parts
c: reseat the back cover so i can get rid of the creaking sound when pressing on the screen
I looked inside the tablet and i found this :/ :: https://drive.google.com/file/d/0BxO67ahQXmynN05sX1dLNnBFRlE/edit?usp=sharing
this tablet was serviced by asus once cause the digitizer broke down
Can't really tell what I am looking for .....
sbdags said:
Can't really tell what I am looking for .....
Click to expand...
Click to collapse
I made the image clearer! the warranty void if broken seal is already broken and the heatsink is bent this tablet was never opened before by me but was serviced by asus a while back
noahvt said:
I made the image clearer! the warranty void if broken seal is already broken and the heatsink is bent this tablet was never opened before by me but was serviced by asus a while back
Click to expand...
Click to collapse
I assume they had to break it to fix it They even voided your warranty for you - how nice of them

need something confirmed about digitizer crack and touch screen functionality

so i just wanted to confirm something just to make sure theres no scamming going on. a relative of mine sent a phone with a cracked glass screen to a repair store online, they said that after they took the glass panel off that they saw some cracks on the digitizer. they continue to say that if they put the new glass panel on that you will see the cracks from the digitizer. also, they say that the touch screen will still work despite the cracks, it will just be a cosmetic issue with the new glass on.
now, ive done phone repairs before and i always thought that if a digitizer is cracked in any spot, that the touch response will not work. the phone worked fine before it was sent off, it was glass that was cracked that needed to be repaired. what im thinking is this guy made a mistake when repairing it, or just try to overcharge us. is this guy trying to pull a fast one or is he right? the phone is a sony xperia xa ultra
shatheone said:
so i just wanted to confirm something just to make sure theres no scamming going on. a relative of mine sent a phone with a cracked glass screen to a repair store online, they said that after they took the glass panel off that they saw some cracks on the digitizer. they continue to say that if they put the new glass panel on that you will see the cracks from the digitizer. also, they say that the touch screen will still work despite the cracks, it will just be a cosmetic issue with the new glass on.
now, ive done phone repairs before and i always thought that if a digitizer is cracked in any spot, that the touch response will not work. the phone worked fine before it was sent off, it was glass that was cracked that needed to be repaired. what im thinking is this guy made a mistake when repairing it, or just try to overcharge us. is this guy trying to pull a fast one or is he right? the phone is a sony xperia xa ultra
Click to expand...
Click to collapse
Each of the scenarios are equally possible. Its,the kind of situation where you're gonna have to make your own personal judgement of whether to trust them or not. You have nothing to go on to prove whether he messed it up or not.
Either way, whether he messed it up or not, it will have to be replaced now, whether you pay him to do it or pay someone else.
Sent from my SM-S903VL using Tapatalk
well the main question i wanted answered was if a digitizer was cracked, would it still work. from my knowledge, if a digitizer has even the slightest damage, the whole touch panel will not work
shatheone said:
well the main question i wanted answered was if a digitizer was cracked, would it still work. from my knowledge, if a digitizer has even the slightest damage, the whole touch panel will not work
Click to expand...
Click to collapse
Typically, it would render the digitizer non-functional but the odd fluke is known to happen where it works fine.
I have an S2 that I found in a parking lot after being run over multiple times with a severely busted screen, with some of the glass missing completely, but the display and touch functionality still work just fine.
Sent from my SM-S903VL using Tapatalk
Droidriven said:
Typically, it would render the digitizer non-functional
I have an S2 that I found in a parking lot after being run over multiple times with a severely busted screen, with some of the glass missing completely, but the display and touch functionality still work just fine.
Click to expand...
Click to collapse
yeah, i personally have never had cracked a phone and have the digitizer break as well. i feel like something funny is going on but they are just going to pay the repair store the money so she can get her phone back. thanks for your reply

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