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Filed Formal Complaint With AG In Washinton State

All,
I would encourage you to join me in filing a formal complaint with the Attorney Generals Office within Washington State.
I have made serveral attempts to get T-Mobile to resolve the situation I am having with my G2X. I have had 3 different G2X phones which all reboot on their own.
The only solution T-Mobile can provide me is to suffer and wait for the software update or pay full price for another phone.
I don't find either solution to be satisfactory. I have escalated the issue to a Manager which didn't do any good. I also tried emailing the T-Mobile Executive Customer Service Team (of course no reply).
I filed a formal complaint this morning with the AG. I think we should all be intitled to trade the phone in for another model or be allowed to cancel our contracts.
I will let you know what comes out of this.
Lance

Tmo really said tough cookies or buy another phone? I'm having a hard time believing that. They either will offer you a replacement G2x (which you've obviously done) or after 3-4 swaps, offer you a different phone if you ask for it.
I can't picture them telling you to fork over another 500 for another phone.

Thank you. It's irresponsible to release a phone without any QC, then take months testing an update to fix the problems that should have been fixed before launch. A class action law suit may be in order if Tmo doesn't release the mythical update that will fix everything. In all honestly we have a case with the twitter feeds of tmo and lg promising an update to fix the issue show that they were knowledgeable that the phone they were shipping was defective at launch. Not to mention the ocean of forums and news articles reporting the same problem.
Sent from my iPhone using XDA Premium App

GideonX, that's not true in my case. I tried my damnest to get something else after four phones. T Mo is happy to send me another G2X as the last two came, no box, battery, cover ....nothing, just a phone. I refuse to take a fifth. I was not offered anything else except another G2X, no matter how many people I talked to.
I am going to pay the contract price for the Sensation.
Tell me what I need to do to sign on the complaint. I may start one in Texas too. My problem is, I'm on my forth and they won't offer me a Sensation without me paying for it? How many bad ones do I get before it's on them? I've jumped through hoops here.
And now my daughters much vaunted fault free G2X is now getting hinky as well. Just over a month old.
And I sent an email to the execs (with addresses from consumerist.com) at T Mobile too....not one single reply. No one will answer because they are swamped with complaints I'm thinking.

yea dude tmobile and lg need to get there **** on the ball......fast!!!

Really? Wow....I'm sure the a.g. doesnt have anything important to do besides this. This is ****ing ridiculous
Sent from my LG-P999 using XDA App

laker666 said:
Really? Wow....I'm sure the a.g. doesnt have anything important to do besides this. This is ****ing ridiculous
Sent from my LG-P999 using XDA App
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You're right, Let's just have T Mobile and LG take care of the 2 out 3 bad ones. Oh yeah.

Same thing happened to me. I filed a complaint with the BB and the AG. Received a call from a higher up at Tmo 3 days later who instructed me to return my two G2X's for a full refund and removal of the 2 year extension to my contract. That was after 7 calls to them. Finally got to the highest level of tech support who told me I was too smart for them and that they knew they couldnt argue with my logic about continually replacing the device even though they were knowingly sending me another defective unit. Phones are shipping back today.

The replacement phone is the SGS 4g, which is a downgrade IMO. I just received my fifth phone, I know it's a refurbish because I contacted a rep last Thurs. and the phone was sent on Friday (new phones are on back order). I would have been within my 14 day exchange period, but when phone #3 had the heat up and shut down issue T-Mobile told me I didn't not need to exchange the phone, just the battery. Exchanged battery and it still died. Phone #4 had really, really bad screen bleed. The phone they just delivered, phone #5, has wi-fi issues and screen bleed. About to call and speak with a rep and demand either they send me a new G2X (new box, new battery, etc) or give me my money back as I was duped into letting my 14 day exchange period lapse.
I have been with T-Mobile for almost 10 years and have never complained. T-Mobile really screwed the pooch here on QC.

I have never had a problem getting what I wanted by calling 611. That's really unfortunate that they aren't helping you out but maybe you're asking the wrong questions. Also, I get the most help by staying calm and collected. Hope things get better for you.
Sent from my LG-P999 using Tapatalk

Sensation came out. Tada, that's the equivalent phone.

dpdoughty said:
Same thing happened to me. I filed a complaint with the BB and the AG. Received a call from a higher up at Tmo 3 days later who instructed me to return my two G2X's for a full refund and removal of the 2 year extension to my contract. That was after 7 calls to them. Finally got to the highest level of tech support who told me I was too smart for them and that they knew they couldnt argue with my logic about continually replacing the device even though they were knowingly sending me another defective unit. Phones are shipping back today.
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That sucks.They didn't offer any other options? Because for me, a big part of the equasion is how well T Mobile has treated me overall. So are you going to stay with T Mobile? How did you leave it with them? You canceled?
Even though they are more expensive I've liked how they've treated me on an individual basis, person to person. I get live people easily who are overall empathetic and knowledgable. Some may argue that. I've pissed a few off the reps off, and they still remain civil and respectful.
I think it's too bad. This is actually a huge problem for them. They have to be careful how much they do for people don't they? It could get very expensive.

Just a few more comments as I have read the replies:
1. I too was squeezed out of my remorse period by going through the phone exchange process. As everybody knows, it takes time to get a replacement, try it, send it back, get a replacement, etc....
2. Truly, the only options T-Mobile gave me after having three phones with the same issue 1. get another G2X 2. buy another model, or 3. wait for the software. All three options were not satisfactory to me as nobody can tell me when the software will happen (summer is all I get).
3. I am going to stay with T-Mobile and wait to see how the AG complaint works out. Its a big company against me.
4. Somebody made the comment about only 1 or 2 people having the issue and asked why we didn't have T-Mobile just deal with it rather than escalate. The fact is, many of these phones have problems. T-Mobile has been sending internal memos to their employees giving talking points, etc. about phone calls which come in regarding.
Thanks,
Lance

It is unfortunate that your phones are defective.
My phone has being pretty solid and I'm very happy with my purchase.
Sent from my G2x

ickster said:
That sucks.They didn't offer any other options? Because for me, a big part of the equasion is how well T Mobile has treated me overall. So are you going to stay with T Mobile? How did you leave it with them? You canceled?
Even though they are more expensive I've liked how they've treated me on an individual basis, person to person. I get live people easily who are overall empathetic and knowledgable. Some may argue that. I've pissed a few off the reps off, and they still remain civil and respectful.
I think it's too bad. This is actually a huge problem for them. They have to be careful how much they do for people don't they? It could get very expensive.
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I will probably wait out the SGS II on Verizon and jump ship. I have been pretty impressed with T-mo's support in general. However when I talk to a retention rep and they tell me that my battery life and freezing/locking up are part of the Android OS since the G1, thats where I draw the line. I then spoke with the their supervisor who told me that they have been using android for 5 (???) years and this is just what I should expect from Android. I should be clearing my Phone logs and txt messages daily to ensure proper functionality of the phone.
I was offered continual replacements until the problem fixed itself. When speaking with the top teir they told me that LG has to agree to what phone you receive if you are getting a comparable phone. Usually it is never a like trade. It was at that point she recommended I check out some of the online communities to see if they had a solution. She couldnt "officially" recommend it but said there might be a solution on one of them. I told her I was an active member of xda and that I already ripped the phone apart to no successful end.

Well, The phones do have issues for sure. My G2X is on the lighter side of the issue pool with only the occasional reboot and shut down that requires a battery pull. Oh and I can't forget the damn Data connection bouncing between 4G and nill like a superball on meth any time I try to actually use my Unlimited-Limited Data plan. (2GB with speed capped is not unlimited but I knew this when I paid for the service.)
I don't know what the AG can or really will do about something like this. A private attorney could possible make a case for a defective unit that was intentionally sold knowing it was defective. But proving someone KNEW something is kinda difficult. It would be fairly fruitless unless T-mo made a blanket statement and refused to support us anymore at all. The contracts are very well worded to specifically make moves like this a non-issue for T-mo.
I'm on hold trying to get a replacement battery to see if that helps, I know it wont but a second battery would be nice anyway. I love my G2X, and honestly I'd do it over again knowing what I know now because Ive had countless hours of enjoyment playing games on it, and just using it.
***Edit: And just like that they are shipping me a replacement Battery. I'm finding it hard to be upset with the T-mo support people. ***

OP, I know someone in the AG's office in Olympia. I sent them a one-pager of my experiences to add to yours. They actually have a case open against T-Mobile for unfair business practices having to do with terms disclosure so the handling of the G2X issues can easily be added to that. And you don't still have to have the phone in order to get involved. If the AG's findings are against T-Mobile there's a shot at remedy and/or financial compensation for both current and former Washington owners. And if Washington sites T-Mobile, others in other States can forward the findings to their AG which makes it easier to get the case picked up.

GideonX said:
Tmo really said tough cookies or buy another phone? I'm having a hard time believing that. They either will offer you a replacement G2x (which you've obviously done) or after 3-4 swaps, offer you a different phone if you ask for it.
I can't picture them telling you to fork over another 500 for another phone.
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i dont have a hard time believing that...they said the same crap to me when i went thru 6 refurbished G2 phones in a little over a month, 4 of them in about one weeks time because they were defects out of the box. they offered me various phones which none were acceptable to me, and then they decided to tell me that i can pay full retail, or contact HTC for repairs, which i thought was dumb because HTC fixed the refurbs so why would i go thru more work for the same results?
honestly, these phone makers are so worried about production they dont give a **** about quality and performance, because they know some sucker will pay full retail for the next supposed better model.

dpdoughty said:
However when I talk to a retention rep and they tell me that my battery life and freezing/locking up are part of the Android OS since the G1, thats where I draw the line. I then spoke with the their supervisor who told me that they have been using android for 5 (???) years and this is just what I should expect from Android. I should be clearing my Phone logs and txt messages daily to ensure proper functionality of the phone..
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yea thats bull****! i had a directv rep tell me it can take up to 8 MINUTES, yes minutes for an hd channel to tune in when i complained about how slow my box was. i was told in a store that the G2x requires more charging when i went to swap my battery out, i said maybe so, but in reality my G2 under 4 times the usage got me a whole days use, the G2x battery got me half a day under less use, so that makes no sense at all. i can see charging it half way thru the day with the same use as my G2.....they really think most customers are that stupid and will listen to anything their big corporate brother tells them. for the time i used android, erasing stuff never made my phone work better except on my G1 where i limited my SMS to 25 per thread, as my messaging app was always slow unless i deleted them. these reps will tell you anything just to get your ass off the phone
i remember when i was a sales rep the crap they wanted us to tell people on why a phone was laggy, or slow, etc. remember that pile of crap, the moto Q? instead of dealing with the problems they had and the complaints, i would just tell people that they were piles of crap and dont bother....instead they wanted us to say that an extended battery will resolve the lack of battery life...so someone that wants a nice thin phone cant have a nice thin phone with that battery!!! so lets move on to another device. oh, the trackwheel/pad sucks? they would tell us to tell people windows will constantly update the device to work better. year right.... well how about blackberry, its a lot smoother...thats my answer!!

Xenolance said:
I'm on hold trying to get a replacement battery to see if that helps, I know it wont but a second battery would be nice anyway. I love my G2X, and honestly I'd do it over again knowing what I know now because Ive had countless hours of enjoyment playing games on it, and just using it.
***Edit: And just like that they are shipping me a replacement Battery. I'm finding it hard to be upset with the T-mo support people. ***
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I got my replacement battery today. So I went back to my stock backup (from CM7) and put in my new battery (read 86%) which had a "build date" of about a month after my first one.
The phone reset itself in less than 30 minutes while charging to full...

[Q] Black Tie Program on Broken Inspire

Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!

I just took a captivate that wouldn't turn on and they replaced it with an inspire. So I think they're pretty good about exchanging phones. Unless I just got lucky haha
Sent from my Desire HD using XDA Premium App

The way these employees can be,especially at bestbuy,seems unlikely. But give it a shot hello y not
Sent from my Desire HD using XDA App

Neathawk49 said:
Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!
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Click to collapse
With a phone that unquestionably has suffered physical damage, I don't think it's reasonable to expect them to go that far in wanting to keep their customers happy.
Unless this "black tie" thing pretty much effectively says "sure, throw your phone off a cliff, drive over it with a semi, we want you happy, so we'll keep giving you phones," then I wouldn't get your hopes up.
But like Matt said, you got nothin' to lose and everything to gain at this point...

You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G

Perseids said:
You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G
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Well, there's a teeny tiny bit of difference between a bad ear speaker and a "mostly shattered" screen, but, who knows...

brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.

Obviously don't buy the Black Tie plan and then immediately whip the phone out of your pocket.... If it was me, I'd take the receipt in and say that I decided to go with the black tie plan after all. Then I'd take it in the next day, or the day after that. It might still look suspicious, but not as.

I took the black tie protection for my laptop and TV. Laptop got its hdd replaced twice, without a question. He opened it, took the old one out, put in the new one, and gave the old one back to me.
In my opinion, its worth the trouble/hassle for 3 years.

Thanks for your help and suggestions guys, I will hopefully go up there tomorrow and basiclly beg thats what I get for not adding it on when I got the phone, just my luck. Btw, I wasnt trying to say that they owed it to anyone to replace it, I was just saying would be a kind gesture to someone,who messed up. All they would have to do is change the screen then sell it refurbished for about 50dollars less than a new one.
Also, why do they allow you to add the black tie within the first 30 days but your excluded if you have already broken it then your not allowed to have it anymore. Just my thoughts on it, please pardon my ramblings..
Thanks again for taking the time to respond though!

mudknot2005 said:
brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.
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Well that's actually encouraging for the op, then. Unless of course they were exaggerating for purposes of selling the program.
I guess the only thing that would concern me is the amount of time the op takes between signing up for the program, and "cashing" in on it, so to speak.
I also don't know if they would require physical inspection of the phone when signing up, if done after the initial sale, when of course the brand new phone is there in front of them...

Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.

Neathawk49 said:
Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.
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Congrats. Great news for you.
Try not to shatter the screen on the next one, will ya?
And thanks for posting back. It's always good to hear how these things play out.

Put it this way its like buying a car with out "protection" and just that one day after the 30 days you run into a wall.. Take the car back and say hey I would like to get the protection plan. 99.99% they will ask let me see the car. Just as in example. Its a business. But I have the Black tie and the buy back on my phone because just in case I do drop it its cover, I had it on my last phone they sent it out for a repair go it back in like a week brand new could not even tell. Rather then going through att paying 5$s on it if it get stolen and having to pay a delectable. Heck I even got water on my phone and it was covered. So its worth it to me. On the phones think about its your MOBILE phone you have it on you all the time rather it be in your pocket in case or in case on a belt clip you always have that chance of missing your pocket and your phone slips. and BOOM broken screen. And then your like AHH!! FML! lol

I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)

Neathawk49 said:
I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)
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Click to collapse
Hell yeah man Im thanking you for just that my friend.. FTW man! PC/Console
sorry of topic I think Ill start a game thread about something like this if its not already start.. thanks your way

I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.

tribestros said:
I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.
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I dont know about rapidly, but they have always been good about replacing my damaged phones. I went through 2 captivates (both took a swim) and they replaced them both, but the process took over 2 weeks. And on my last captivate they let me switch to the Inspire since the Captivate was out of stock.

Here is my update, I took it in a few days after I got the plan added and the guy who helped was very nice. They said that they were doing to do a rapid exchange (still not quite sure what that means but I think it is something along the lines of receiving a refurbished phone) and that they would get my "new" phone in within the next few days which is better than the 27 days I waited to receive my Captivate from being fixed a while back.
What sucks is that I am using my miserably slow iphone 3g until I get the new phone in.
One last question, if I am on the best buy reward zone silver level, does the extended 45 day return policy apply to cell phones? And if so, would I be able to exchange the refurbished inspire for the infuse and pay the difference even though they would have technically given me a refurbished phone?
Thanks!

Serious financial thought (Meme face)

So i have/ had a G2x since 4/20 but ive been checking ebay and craigslist and it seems the overall value of this phone is going down.. i don't know why cause i love the phone personally and wouldn't want to let it go.. but I bought off contract for 500 bucks when it first came out and after looking online im looking at loosing atleast 300 dollars.. I've also noticed T-mobiles giving away sensations now as a replacement and those are going for more money than the G2x which is blowing my mind cause i think they blow... but idk helpful feedback would be nice im thinking just switching it out and selling it right away pretty much to make most of my money back and just buy the next best thing after? hows it sound .. it just hurts lossing that much money is like 4 months over a awesome phone

hey man thats what happens when you buy a phone outright on launch. there's ALWAYS crazy deals later. like the g2x for free or $1 or whatever tmobile had. just gotta let it go bro

If you like it why dump it? Just because someone else doesnt like theirs? Heres some words of wisdom.........If it aint broke, dont fix it!
Sent from my LG-P999 using XDA App

Unless dealing with a collectors item, phones, and tech devices in general, are a terrible financial investment. You have to find just the right deals and timing to make any sort of ROI.
I buy devices when I need or want them, for practical or entertainment use and with the expectation that they'll be half price in a few months.

Preach on man!!!
Well actually never pay retail is the lesson. I don't have a contract with my plan and been saving it to get a phone. But, did pick up a G2 off craigslist. Paid 140. Wasn't in bad shape, used but not abused.
I too paid for my G2X out of pocket. Only have one issue but I can live with it. Its better to find a bargain, cause this Android fix is expensive. I have 3 phones now. And G2x still top phone for me.

I just received two of them free with 2-year contract on their last day of web-only free advertizements. I'm glad I waited.

Cracked screen

Due to unresolved billing issues with T-Mobile and now to add injury to insult, the dang phone fell 2.5ft while i was getting out of the car...and guess what?
Gorilla glass is not all it's cracked up to be (pun intended)
Im thinking this is a final sign that i need to bail ship and move onwards.
What is an otherwise perfectly working stock G2X running GB worth?

Do you have the insurance on the phone? It covers drops.
Sent from my LG-P999 using XDA App

Nope, no ins. Never broke a phone before...normally pretty careful dude so didnt think it was necessary. I was really really surprised, especially how bad it shattered from a short fall.
Isnt there like a $50 deductable for that anyway? the Screen's + Digi go for less on ebay.

How about this one?
It doesn not say it has the digitizer is what's stopping me from pulling the trigger right now.
any opinion on this??
http://www.ebay.com/itm/LCD-Display...042?pt=LH_DefaultDomain_0&hash=item27c05e642a

I was under the impression that the two terms; touchscreen and digitizer could be used interchangably. I may be wrong though. That item would work in my mind but I would see what other members had to say.

Well nevermind the idea of a sale or value for the phone. It is worth nothing according to LG.
I sent the phone in for repair and it was returned today. I asked why nobody contacted me and was told becuase they had received the phone physically damaged and it was unrepairable. I asked for a photo but the one they sent was pretty small and shows really nothing plus i am not sure what im supposed to be looking for anyway.

So are they sending you a new one or just keeping yours?
Sent from my HTC Glacier using xda premium

I posted here today prior to receiving my phone back from repair. I was posting trying to figure out what my options were going to be in advance of things.
I was not expecting to receive the phone back as i had not been notified, no calls or anything from stellar/LG...
Surprised to see teh fedex man with a package for me...it was my phone...broke.
So no, They are not sending me a new one. I am bummed. I have a nice fancy broken g2x that stellar/LG deems unrepairable!

Hendge said:
I posted here today prior to receiving my phone back from repair. I was posting trying to figure out what my options were going to be in advance of things.
I was not expecting to receive the phone back as i had not been notified, no calls or anything from stellar/LG...
Surprised to see teh fedex man with a package for me...it was my phone...broke.
So no, They are not sending me a new one. I am bummed. I have a nice fancy broken g2x that stellar/LG deems unrepairable!
Click to expand...
Click to collapse
Your G2X is not unrepairable.
http://forum.xda-developers.com/archive/index.php/t-1207651.html
There is plenty of information on the internet about repairing it including videos on You Tube http://www.youtube.com/watch?v=wDUPPzbQKTI
Here's where to purchase parts http://www.repairsuniverse.com/lg-g2x-p999-screen-replacement-repair-parts.html
http://www.cell-phoneparts.com/lg-tmobile-g2x-touch-screen-digitizer-replacement-p999-p-623.html
http://www.globaldirectparts.com/SearchResults.asp?Search=p999
There are other sources of parts too.

People make this mistake all the time. Hardness and strength are not interchangable. Gorilla glass is hard, great for scratch resistance but terrible for shatter resistance.
Basic metallurgy. Applies to metals too.
Hendge said:
Gorilla glass is not all it's cracked up to be (pun intended)
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Click to collapse
Sent from my LG-P999 using XDA App

Corememory - I just received the phone back from it's authorized repair center and they say the phone was sent back to me "as is" because they do not replace phones, only repair...and mine in non repairable.
I will post the pic they sent if you still dispute it's fixable and undertstand circuit board repair or whatever the issue is.
TerryM - yes.My mistake as well as many others too. Also surprsing is in the reference thread posted it was also noted by another poster the extremely short fall it took to break.
Possibly the 'Gorilla Glass' is a worse alternative after all...more susceptble to shattering than Non gorilla or standard display glass.

Hendge said:
Well nevermind the idea of a sale or value for the phone. It is worth nothing according to LG.
I sent the phone in for repair and it was returned today. I asked why nobody contacted me and was told becuase they had received the phone physically damaged and it was unrepairable. I asked for a photo but the one they sent was pretty small and shows really nothing plus i am not sure what im supposed to be looking for anyway.
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Click to collapse
LG (and pretty much every other manufacturer) covers repairs for manufacturing defects. They have no responsibility to repair a phone that was broken otherwise, and there is absolutely no reason whatsoever to expect LG to do so.
Being as you didn't purchase insurance, that means you get to find someone to fix it for you, or fix it yourself. It isn't that difficult or expensive.
TL;DR: You broke your phone. You don't have insurance. Fix it.

Ummm...thanks i know it's tough luck and am aware of SOP's for getting my situation str8. What i am NOT getting is prior to sending it in i read on here as well as other sites the costs and procedures involved. So why then are two members directing me to repair on my own or find someone, if the actual USA LG auth repair facility is saying it's non??
I do not want to spend anymore time or money. I would just assume move on to the next phone and carrier. Screw t-mobile. The phone was great aside from the fragility.

Hendge said:
Ummm...thanks i know it's tough luck and am aware of SOP's for getting my situation str8. What i am NOT getting is prior to sending it in i read on here as well as other sites the costs and procedures involved. So why then are two members directing me to repair on my own or find someone, if the actual USA LG auth repair facility is saying it's non??
I do not want to spend anymore time or money. I would just assume move on to the next phone and carrier. Screw t-mobile. The phone was great aside from the fragility.
Click to expand...
Click to collapse
If all that was broken is the screen, it isn't by any means unrepairable (no matter what LG's authorized repair facility says), but you would need to check it out for yourself in order to find out the extent of the damage, unless you already know. Without pictures or details of what is damaged, we can't exactly tell you if it is fixable or not. The way it was worded sounded a bit like you attempted to get a warranty repair rather than something you would have had to pay for.
The thing is throughout the thread your attitude towards T-Mobile and LG already shows more than a little animosity and it colors how we read your posts as a whole, or at least how I read it. I don't know what your issue with them is exactly, and I don't want to. You flat out say you don't want to spend any more time or money on this problem, so...Hope you know that moving to another phone and carrier is going to cost you (either you pay for the phone up front or you pay for it in your contract, dearly, and in the US there aren't any better deals than Sprint or T-Mobile). Either way, without more details there isn't much we can tell you.
Also, this phone isn't any more 'fragile' than any other thin slab of glass attached to metal and plastic that is less than an inch thick.

Hendge said:
Screw t-mobile. The phone was great aside from the fragility.
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Click to collapse
Ummmm. This phone is no more fragile than the next. I actually stood on my phone and ground it into limestone rocks. I ended up with just a couple of scratches. It isn't unbreakable, but there is no issue that makes it more fragile than any other phone. It isn't T-Mobile's fault that 1) you didn't buy insurance and 2) glass can be broken.
Sent from my LG-P999 using Tapatalk

JaiaV said:
If all that was broken is the screen, it isn't by any means unrepairable (no matter what LG's authorized repair facility says), but you would need to check it out for yourself in order to find out the extent of the damage, unless you already know. Without pictures or details of what is damaged, we can't exactly tell you if it is fixable or not. The way it was worded sounded a bit like you attempted to get a warranty repair rather than something you would have had to pay for.
The thing is throughout the thread your attitude towards T-Mobile and LG already shows more than a little animosity and it colors how we read your posts as a whole, or at least how I read it. I don't know what your issue with them is exactly, and I don't want to. You flat out say you don't want to spend any more time or money on this problem, so...Hope you know that moving to another phone and carrier is going to cost you (either you pay for the phone up front or you pay for it in your contract, dearly, and in the US there aren't any better deals than Sprint or T-Mobile). Either way, without more details there isn't much we can tell you.
Also, this phone isn't any more 'fragile' than any other thin slab of glass attached to metal and plastic that is less than an inch thick.
Click to expand...
Click to collapse
Not sure what exactly you are reading into...ive stated that the phone was dropped and was surprised the repair facility intimated their inability to repair.
Maybe i exagerrated when i mentioned i am normally careful. I am, but sheet happens and i have dropped other phones w/out damage. My first smartphone was the mytouch3g, it was dropped a few times from greater distances with only a few nicks and a crack in the casing. All i have is my own experience to draw from, and in this case the other thread posted where another member also complained about a short fall and the resulting damage. In my experience the phone is fragile due to completely shattering from a small fall!
I understand your lack of interest in my issues with T-Mobile. So all i can do is say: BEWARE
What i would REALLY like is info/help on determining if this phone is fixable. I assume i can go to simple mobile and buy a SIM or would anyone possibly l know if i quit on a contract with T-Mobile and could care less what they do to my credit, can i get on one of their pre-paid plans via wal-mart or something?
So, should i post the photo they sent me, take the phone apart and look for something?? how to save myself from ordering a display/digitizer and coming to the same conclusion as stellar?

lotherius said:
Ummmm. This phone is no more fragile than the next. I actually stood on my phone and ground it into limestone rocks. I ended up with just a couple of scratches. It isn't unbreakable, but there is no issue that makes it more fragile than any other phone. It isn't T-Mobile's fault that 1) you didn't buy insurance and 2) glass can be broken.
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
I know and said nothing about this being T-Mobiles fault. I have posted on here in the past some detail so no need to go into it. All i can say is WATCHOUT FOR THEM. Be very careful and cautious if ever doing any business with them. TRUST ME please and save yourself the frustration.
as for insurance, just a risk i take. I would prefer no auto/home any kind whatsoever. That's just me, foolish or not i'd rather not pay monthly. Most insurances will look for any way not to pay. I only purchase required insurance.

Hendge said:
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
I know and said nothing about this being T-Mobiles fault. I have posted on here in the past some detail so no need to go into it. All i can say is WATCHOUT FOR THEM. Be very careful and cautious if ever doing any business with them. TRUST ME please and save yourself the frustration.
as for insurance, just a risk i take. I would prefer no auto/home any kind whatsoever. That's just me, foolish or not i'd rather not pay monthly. Most insurances will look for any way not to pay. I only purchase required insurance.
Click to expand...
Click to collapse
After reading your other threads and going over the things you ask about (like getting a Simple Mobile SIM and putting it in the phone to 'fix' the screen, wanting to know how to get out of your contract, complaining that LG and T-Mobile won't just magically replace your $15-20 battery at your whim) it sounds like all you want is out of a contract you signed with no repercussions, or ETF. You give absolutely no details, pictures, proof of correspondence with LG's repair facility, or any necessary information required to help you figure out just how damaged your phone is. You state you have read about and even checked prices on how to fix your screen.
I want to help you, but you don't seem to want help. All you seem to want is a way out of your contract and an easy way to chum up with another carrier without spending any money. Sorry, but you won't find help for that here.

JaiaV said:
After reading your other threads and going over the things you ask about (like getting a Simple Mobile SIM and putting it in the phone to 'fix' the screen, wanting to know how to get out of your contract, complaining that LG and T-Mobile won't just magically replace your $15-20 battery at your whim) it sounds like all you want is out of a contract you signed with no repercussions, or ETF. You give absolutely no details, pictures, proof of correspondence with LG's repair facility, or any necessary information required to help you figure out just how damaged your phone is. You state you have read about and even checked prices on how to fix your screen.
I want to help you, but you don't seem to want help. All you seem to want is a way out of your contract and an easy way to chum up with another carrier without spending any money. Sorry, but you won't find help for that here.
Click to expand...
Click to collapse
Hey, you seem to want to draw your own conclusions, nitpick and challenge whne i have no interest in any of that. Tell ya what, i was under impression you were trying to help. If so, check the pic stellar sent me today that i have attached and comment if you have any expertise on the subject.
If not, have a great night and myob next time

Hendge said:
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
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Actually. If you read what I wrote, I mentioned that I dropped my phone onto onto limestone gravel and then proceeded to STAND ON IT. And I weigh 260 lb. Screen scratched but unbroken. Does that prove it is unbreakable? Nope. In any single incident all kinds of things are possible. I used to work for tmo, I know this firsthand. You'd be surprised, even with those old "indestructible" Nokias, how many people dropped their phones a "couple of feet" onto the carpet and ended up with something broke. It happens. Shut up and deal with it like a man.
Sent from my LG-P999 using Tapatalk

[Q] =====WARNING====

====WARNING====
This is a short but tragic love story between a man and his Infuse.
====WARNING====
So I had my Infuse for about a year now. Got it free with AT&T upgrade. (I was still new to contracts and didn't realize they would add another year to my contract, the #^@*#&#*#s.) ...I would have been done with them by now.
Anyway, love the phone. No problems, had a case that I bought for it same day that goes great with it.
This summer, it started to lag on me and give me several problems. Didn't take it as nothing. Blamed myself for being the klutz I am and dropping it so much.
Was still on Froyo and realized I can upgrade to Gingerbread, so I did.
Still lag plus I just didn't like Gingerbread.
So, I have been to XDA forums before, but only to refer other people about their phones or minor troubleshooting for my own.
Saw that there was a dedicated forum for Samsung Infuse, made a couple posts and got my phone rooted, (Thanks much guys.)
So here I am, running Entropy's unofficial CM9, and damn, the phone feels brand new. Fell in love all over again.
I even took off the case and was about to put on a new screen protector. But phone felt so brand new and shiny...lol shiny....anyway.
I dropped it/her/it.
But I've dropped it so many times, so what.
Picked it up, headed to work, about to use it to send a message and bam, there is a crack.
Only sign of life is that it lights up at the bottom where the buttons are.
Guess I shouldn't have taken off the case.
Would have probably shed some tears if I wasn't out in public lol.
But I had faith I could fix it/her.
Ordered a glass repair kit for cheap from ebay without any research.
It's taking awhile so I got impatient and did some research and realized I need the LCD repair kit instead and that's pretty expensive and parts for the Infuse are rare so makes sense.
So, even though, I'm still hoping that, the glass repair I ordered includes it but maybe not, since it was $12.
Anyway, if you get through all this crap ^^^, I got a question for you.
Should I buy another Infuse or get the Note or the S III?
Has to be Samsung.

Infuse is awesome and as long as my phone is working I am not trading. If money isn't a problem I would get the s3 or note 2. If money is a problem then I don't think you can go wrong with another infuse.
Sent from my SGH-I997 using xda app-developers app

Since this is a question, shouldn't it be in the Q&A?

Truckerglenn said:
Since this is a question, shouldn't it be in the Q&A?
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Click to collapse
^^^^^This^^^^^^:good::good:
Moved to Q&A, Thank You.

Skebodan said:
====WARNING====
This is a short but tragic love story between a man and his Infuse.
====WARNING====
So I had my Infuse for about a year now. Got it free with AT&T upgrade. (I was still new to contracts and didn't realize they would add another year to my contract, the #^@*#&#*#s.) ...I would have been done with them by now.
Anyway, love the phone. No problems, had a case that I bought for it same day that goes great with it.
This summer, it started to lag on me and give me several problems. Didn't take it as nothing. Blamed myself for being the klutz I am and dropping it so much.
Was still on Froyo and realized I can upgrade to Gingerbread, so I did.
Still lag plus I just didn't like Gingerbread.
So, I have been to XDA forums before, but only to refer other people about their phones or minor troubleshooting for my own.
Saw that there was a dedicated forum for Samsung Infuse, made a couple posts and got my phone rooted, (Thanks much guys.)
So here I am, running Entropy's unofficial CM9, and damn, the phone feels brand new. Fell in love all over again.
I even took off the case and was about to put on a new screen protector. But phone felt so brand new and shiny...lol shiny....anyway.
I dropped it/her/it.
But I've dropped it so many times, so what.
Picked it up, headed to work, about to use it to send a message and bam, there is a crack.
Only sign of life is that it lights up at the bottom where the buttons are.
Guess I shouldn't have taken off the case.
Would have probably shed some tears if I wasn't out in public lol.
But I had faith I could fix it/her.
Ordered a glass repair kit for cheap from ebay without any research.
It's taking awhile so I got impatient and did some research and realized I need the LCD repair kit instead and that's pretty expensive and parts for the Infuse are rare so makes sense.
So, even though, I'm still hoping that, the glass repair I ordered includes it but maybe not, since it was $12.
Anyway, if you get through all this crap ^^^, I got a question for you.
Should I buy another Infuse or get the Note or the S III?
Has to be Samsung.
Click to expand...
Click to collapse
samsung will repair it. it'll cost a bit and take time but its probably the best way to go if you want to keep it. the screen replacements I've found are all from china and I had a bad experience with them. others have had issues with even insurance repairs. so id leave screen replacements to Samsung because its cheaper than buying one through china and most of the ones on the market seem to have a good chance of being defective.