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myTouch 4G paint falling off from the frame

I had the phone for two days and got the phone permrooted and simunlock, I was so pleased with the phone until I see the paint on the metal frame is started to peel off. I have to admit I never had good luck with HTC phones. I've been using htc phones since HTC Magician, from WM5 to Android 2.2, none of them worked right out of the box for me. Previous HTC phones I owned either LCD had lots of stuck pixels, scratches on phone, phone won't boot, or dusts under screen. This time, the paint peels out on the mytouch's metal frame. I guess I will send it back for a warranty replacement... maybe in a month or two. I wonder if HTC is just not good at quality or its me having bad luck with their phones. I'm not angry or pissed at all, I guess I got used to this happening on me with HTC phones now.

If it has an obvious manufactor defect then why not revert to stock and take it back, all states have buyers remorse time. It just sounds dumb to hold on to defective device

Yea I know... but I got the phone from a good friend of mine who works at T-Mobile authorized dealer. He knows all about the history between me and HTC phones and he warned me about it. I insist to get it anyway. So I just don't want to bug him to return another HTC phone for me this time.

Mines not pealing and I even dropped and scratched the chrome trim right by the genius button.
Sent from my HTC Glacier using XDA App

I'm not sure I'm grasping the point of this topic. Was it it simply to say you think HTC makes poor phones? What is the point?

corwest said:
I'm not sure I'm grasping the point of this topic. Was it it simply to say you think HTC makes poor phones? What is the point?
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Click to collapse
Agreed, this should be deleted.
I have ran HTC done the wing and I ran it over with my Durango. Nothing happened to it. And my mt4g went swimming flash on in the toilet. So don't try to convince me they lack quality.
Just return it.
Sent from my HTC Glacier using XDA App

I'm not sure I'm grasping the point of this topic. Was it it simply to say you think HTC makes poor phones? What is the point?
Click to expand...
Click to collapse
No I don't think they makes poor phones. I don't see it happen to any other mt4g phones but it happened to mine.
Mrdaviso said:
Agreed, this should be deleted.
I have ran HTC done the wing and I ran it over with my Durango. Nothing happened to it. And my mt4g went swimming flash on in the toilet. So don't try to convince me they lack quality.
Just return it.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Like I said earlier, I admit had bad luck with HTC phones, I don't see how difficult is that to understand. If I do think they make poor quality phones, I wouldn't get them in the first place. If you think this thread should be deleted, then we should start with your posts. Don't convince me that HTC phones never had manufacturer defects. If you don't like it then move on.

Foo_Blyat said:
Mines not pealing and I even dropped and scratched the chrome trim right by the genius button.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Mine isn't peeling but I do notice the chrome trim to be very sensitive.

I don't encounter much problem with HTC products...
US SDA (metal frame peeled off)
US MDA
6800 Sprint
TP Sprint
TP2
HD2
nexus one
MT4
Most of them worked right out of box and I don't/didn't have much problem.

sovereignty68 said:
No I don't think they makes poor phones. I don't see it happen to any other mt4g phones but it happened to mine.
Like I said earlier, I admit had bad luck with HTC phones, I don't see how difficult is that to understand. If I do think they make poor quality phones, I wouldn't get them in the first place. If you think this thread should be deleted, then we should start with your posts. Don't convince me that HTC phones never had manufacturer defects. If you don't like it then move on.
Click to expand...
Click to collapse
My chrome bezel chipped off in one small area too. I don't care; you can barely see it. Which product nowadays is without a flaw? You get what you paid for....

sovereignty68 said:
I had the phone for two days and got the phone permrooted and simunlock, I was so pleased with the phone until I see the paint on the metal frame is started to peel off. I have to admit I never had good luck with HTC phones. I've been using htc phones since HTC Magician, from WM5 to Android 2.2, none of them worked right out of the box for me. Previous HTC phones I owned either LCD had lots of stuck pixels, scratches on phone, phone won't boot, or dusts under screen. This time, the paint peels out on the mytouch's metal frame. I guess I will send it back for a warranty replacement... maybe in a month or two. I wonder if HTC is just not good at quality or its me having bad luck with their phones. I'm not angry or pissed at all, I guess I got used to this happening on me with HTC phones now.
Click to expand...
Click to collapse
you don't have to return it to t-mobile. you can go to any t-mobile corporate store and they will exchange it for a new one, right out of inventory. you don't even need your receipt.

This may be a dead topic but I personally am ripping apart my phone and custom painted it. Going with some chameleon paint or pearl paint, stuff you use on cars and going to professionally spray it. Tired of black and it's peeled off on the back and bezel, looks ugly.
Why get a new phone when your current phone works fine, just change the rom out or port a rom from a phone that you really want, save up and then get the dream phone. But by then.. a better phone comes out

That's what started happening to my MyTouch4G. I got it from my cousin since he didn't use it anymore, and before you know it, the paint started chipping. I wanted my phone to look nice and not janky, so I just ordered a new body and had my friend it it all back for me and voila! It looks brand spanking new. You can either do what I did or paint over it, or go to t-mobile and they will replace it if you're still under warranty.

Just bad luck? 2 Sensations, 3 days.

Hi all! New poster here, old reader
I've just gone thru my second Sensation now (in 3 days), had 2 DOA's in a row. The first had the blue light "leakage" down at the home button and the headphone jack was defect. The other one had a battery cover that did'nt quite fit, the screen would creek and move some when you pressed it, the volume rocker was loose and it had touch issues.
I'm VERY dissapointed with the original Sensation and I've never used a DOA before this phone my entire life and now 2 in a row.
Now I got a gift card with the money instead, since I don't dare to pick up my third Sensation from the same store (the first 2 had the same manfacturing date on the battery cover) so now I'm not sure what to do?
Are there any "perfect" Sensations out there? Did HTC do a sloppy job on these phones (always had HTC smartphones before, and no major issues). This can't just be bad luck or can it?
Cheers!

Bad luck.
I've had mine since June or so and I haven't had any problems with it. No real Wifi death grip, no loose back cover, nothing.

Get one from a different store.
All manufacturers are having quality issues, or at least we're hearing about them more.
The more "trouble" consumers cause shops by returning faulty phones the more pressure will be put on the factories to improve.
Persevere, the Sensation is a top of the range phone

I bought mine since June and it doesn't have any problems too. All working great. I suppose its just bad luck for you.

Thank for the replies so far!
Ok, seems (so far) that I've had bad luck. I REALLY hope thats the issue, cause I REALLY love the phone, the design, the hardware etc. But I just can not pay all that money for a premium phone that ain't.... well premium
I took the gift card for the sole reason to try and buy the phone at another store, maybe it was a faulty batch or something, who knows. But two phones in a row, with the same production date (which I can't really remember right now june fifth China I believe, have to check when I get home) wich are both faulty has really made me think twice.
So the news you guys bring so far is really good news to me!

Hopefully, the next replacement you get is a perfect one! It's really an awesome phone and it's kinda sad to get missed out due to some defects. ):

Mine has a bit of play in the cover but that's just how it is so doesn't bother me.

Mines is good so far.... Maybe that store is selling fakes?
Sent from my HTC Sensation Z710e using XDA App

darryll4sh0 said:
Mines is good so far.... Maybe that store is selling fakes?
Sent from my HTC Sensation Z710e using XDA App
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Click to collapse
Nah, no fakes. It's one of our largest/most spread stores here in Sweden (deals with phones, computers, TV's etc etc).
The thing is. I'm really NO "sitting under the magnifying glas looking for dead pixels" kindof guy, so these phones really was faulty.
According to the replies of this thread though it really seems like bad luck. I will try to buy another one, in a diffrent store (well not by name but location atleast) and see if I get a normal working HTC premium sensation!

It just your luck...

What they are actually doing is giving you reconditioned or refurbished phones.These are cheaper for them and are usually ones that have had faults i.e firmware flash failures,broken screens etc.Demand a BRAND NEW DEVICE as they have to provide you with a new fully working phone when you get it.If you are in the UK we have trading standards that you could contact to start a complaint if they refuse you a new device

Aja82 said:
Thank for the replies so far!
Ok, seems (so far) that I've had bad luck. I REALLY hope thats the issue, cause I REALLY love the phone, the design, the hardware etc. But I just can not pay all that money for a premium phone that ain't.... well premium
I took the gift card for the sole reason to try and buy the phone at another store, maybe it was a faulty batch or something, who knows. But two phones in a row, with the same production date (which I can't really remember right now june fifth China I believe, have to check when I get home) wich are both faulty has really made me think twice.
So the news you guys bring so far is really good news to me!
Click to expand...
Click to collapse
Ask to try out the replacement in the shop to give it a good going over to make sure there are no obvious faults

I've had mine since June as well. I get nothing but compliments on it and honestly, its the best phone I've ever had. I must agree with everyone else when I say buy another one. I'm sure like everyone else, you will be happy too.
revolutionary, CM7, launcher pro. faux123 1.67 kernel, sim unlocked sensation 4G

Well you guys convinced me! I will go get another one today actually! Thanks for all the replies, it's been really helpfull to me!
I'll keep you updated!

same thing happened to me, all replacements they sent me had dead pixels.
though, i used the replacement phones to get free accessories. lol

Just got my third Sesnsation (since thursday) a few hours ago. So far it's just perfect! Sweet! I has NONE of the flaws my 2 previous devices had.
Just to makr sure I got one from another batch this time I got a newer serial number, made in Taiwan instead of China. So far so good!
It pays of to be a whiny ol' customer sometimes

Aja82 said:
Just got my third Sesnsation (since thursday) a few hours ago. So far it's just perfect! Sweet! I has NONE of the flaws my 2 previous devices had.
Just to makr sure I got one from another batch this time I got a newer serial number, made in Taiwan instead of China. So far so good!
It pays of to be a whiny ol' customer sometimes
Click to expand...
Click to collapse
Absolutely, the more legitimate trouble customers cause by returning faulty goods, the more the stores will put pressure on the manufacturers to improve their quality

Xcor3 said:
same thing happened to me, all replacements they sent me had dead pixels.
though, i used the replacement phones to get free accessories. lol
Click to expand...
Click to collapse
Mine has a dead pixel but im reluctant to get anbother in case it has more problems, like my mate having 1 million (exagerated) Desires that were faulty.1 pixel i can deal with and i think ill wait till i get a few more scratches on this beauty before i demand a new one

I'm also on my second phone. The first one was just bad all round, and nothing seemed to work properly. The second has terrible call quality and keeps dropping calls. the wifi also keeps dropping out. one minute I have four bars and the next I have nothing. it's like the "death grip" problem but still does it even if i'm not touching the phone. Also have the back cover problem and the screen freezing problem. I love the phone but it's the phone part thats always faulty, it is by far the worst reception I have had on a phone. Oh and just checked mine and it was made in Taiwan.

jools5431 said:
I'm also on my second phone. The first one was just bad all round, and nothing seemed to work properly. The second has terrible call quality and keeps dropping calls. the wifi also keeps dropping out. one minute I have four bars and the next I have nothing. it's like the "death grip" problem but still does it even if i'm not touching the phone. Also have the back cover problem and the screen freezing problem. I love the phone but it's the phone part thats always faulty, it is by far the worst reception I have had on a phone. Oh and just checked mine and it was made in Taiwan.
Click to expand...
Click to collapse
Time to start asking O2 for compensation along with a replacement phone, they're normally good at giving credits to customer's accounts. I got £15 once just by making the woman in the call centre laugh

Sensation Failure / Internal short

Ok so today the worst possible thing happened.
i've owned my Sensation since my HD2 (3rd one) finally had a permanent touchscreen failure in August.
Today while on a call the phone started making a hissing noise, then a pop followed by the usual electrical fire smell. It's now dead.
I'm still under warranty which is good, I'm sure I'll get a refurb through T-Mobile which is bad.
I've seen all the normal issues like dust under the screen, creaking frames, non-responsive LCDs but has anyone had this issue before?
I've seen this before on old phones, something internally shorts and it pops a chip which is for sure a manufacturer defect (I only use OEM accessories and it was not charging when it happened).
I'm disappointed and my feelings are hurt. The last 4 HTC phones I've owned all had differing failures but failures none the less.
<poop sandwhich> :-(

You must be very unlucky. I had 1 HD2 and IT still works great with MIUI inside.
Sent from my Sensation using XDA App

Tachion81 said:
You must be very unlucky. I had 1 HD2 and IT still works great with MIUI inside.
Sent from my Sensation using XDA App
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Click to collapse
LOL yeah, no, i dont believe in luck or things of that nature.
If youve seen the forums then you know you are the exception not the rule.
We trained and staffed service centers for bth old cingular and current sprint. Fact is from my own eyewitness at the carrier level HTC has one of the highest failure rates in general.
Check this out (shout out to how dysfunctional HTC repair is). Note all units were within the original 1yr warranty timeframe.
1. First HD2 , failed digitizer
HTC repairs but wont return until i pay $78 for non-existent physical issues when sent in.
After escalation to US AG and BBB for warranty extortion HTC repaired all issues free of charge
HD2 retruned repaired but now with boot problem, boots only %30 then boot loops.
Sold that unit.
2. Second HD2, failed digitizer
This time went straight through newly found HTC legal contact who escalated my issues.
HTC repairs and sends back again a malfunctioning unit.
Digitizer works for 1 day and then stops responding.
Frustrated beyond belief, sold that one.
3. Bought a brand new in the box HD2 from some random leftover tmous stock.
Worked great for 3 months then developed bad nand memory.
At this point knowing the run around ill get i dont even bother with HTC service.
Upgraded to sensation.
Sent from my Xoom using Tapatalk

So, this is not a cry for help, bu a rant... Fair enough.
On a positive side, it's nice to see a phone to die in a unique way Good luck with your next choice.

Did you take out the battery and inspect for damage or burn marks?
Overall it defiantly sounds like a lemon. There bound to be a few, especially considering that you had all the possibles hardware issues discussed here on the forum.
My only issue so far is the touch screen grounding.

tinky1 said:
So, this is not a cry for help, bu a rant... Fair enough.
On a positive side, it's nice to see a phone to die in a unique way Good luck with your next choice.
Click to expand...
Click to collapse
Correct, not a cry for help, although I thought that was fairly evident. I already know the phone isn't fixable from seeing issues like this previously.
More of a 1/2 rant in relation to my HD2s, 1/2 Query if others had seen the issue before on sensation?
In the old days we notoriously saw this with certain Nokia models where a chip or circuit literally burns inside the phone.
First thing I did was tear the phone open and remove the battery, battery looks fine, phone itself looks brand new still. clearly I can't tear the phone down fully to inspect as it would void any chance of replacement under warranty.
Again it was in use, not-charging. The syptoms were:
1. Hissing noise coming from inside the phone, not through earpiece
2. Loud Pop/ Display got real bright during
3. Electrical fire smell eminating from the internals of the phone.
4. Phone is dead.

datafoo said:
Correct, not a cry for help, although I thought that was fairly evident. I already know the phone isn't fixable from seeing issues like this previously.
More of a 1/2 rant in relation to my HD2s, 1/2 Query if others had seen the issue before on sensation?
In the old days we notoriously saw this with certain Nokia models where a chip or circuit literally burns inside the phone.
First thing I did was tear the phone open and remove the battery, battery looks fine, phone itself looks brand new still. clearly I can't tear the phone down fully to inspect as it would void any chance of replacement under warranty.
Again it was in use, not-charging. The syptoms were:
1. Hissing noise coming from inside the phone, not through earpiece
2. Loud Pop/ Display got real bright during
3. Electrical fire smell eminating from the internals of the phone.
4. Phone is dead.
Click to expand...
Click to collapse
Most likely heatsink like thingy came of when bumped, or just faulty component had it. New mobo it is.
I had mobo replaced on Desire, notorious reboot problem, been fine since.
As I said, good luck with next model, or if you have to stick with sensation, good luck with the next one.
Most likely some

tinky1 said:
Most likely heatsink like thingy came of when bumped, or just faulty component had it. New mobo it is.
I had mobo replaced on Desire, notorious reboot problem, been fine since.
As I said, good luck with next model, or if you have to stick with sensation, good luck with the next one.
Most likely some
Click to expand...
Click to collapse
Thanks man
Ok so after the usual TMoUS "warranty exchange is not on your acct" my original rep was able to verify theyhad the wrong SOC in my BAN and then resolved it so now ive got a new-to-me refurb on the way. After 2 6700s, 1 ppc6800, 3 HD2s I am game for another sensation.
In a perfect world I'd prefer a new batch production model, but a refurb is still ok.
Some people argue that a refurb is better because all potential issues have been dealt with but in reality the latest production batch is always preferred since refurbs can easily suffer memory block failures sooner than new units. A proper warranty engineering system allows for production process to change to resolve failure issues so that current production doesnt suffer from previous production defects. But since ive no way to guarantee the most current production batch a thoroughly tested refurb is ok.
The real key difference is HTC will repair the same unit you submit which means you could still be harboring latent unseen defects. TMoUS is an advance exchange so I for sure get a new-to-me unit.
When i handled these programs we actually did a seed stock program so we could repair handsets on the spot and swap handsets for clients in the same manner, on the spot no wait.
And yes, ALL carrier exchange programs utilize refurbished products from independant companies, they are not refurb'd by HTC.
SIDE NOTE: *As i eluded to ive many years working for carriers. Frankly these TMoUS reps at our local core store are truly top notch. Ive had several situations outside the norm and each time they have gone above and beyond.
We had a brief moment of fun when he thought he could get the sensation to power up by plugging it in. I used the moment to yell "hit the ground, she's gonna explode!" which had everyone looking around like WTF!
I LOL'd.
New sensation arrives tomorrow.
Sent from my Xoom using Tapatalk

I thought bomb lulz don't go well in US... Lol. They certainly don't in UK.
Sent from my HTC Sensation Z710e using XDA App

tinky1 said:
I thought bomb lulz don't go well in US... Lol. They certainly don't in UK.
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
In hindisght it was a risk.
They dont like bomb ir counterfit currency jokes here. Years ago in retail i had a US Secret Service Agent publicly scold me for making a joke about "How would you like to pay, if cash freshly printed, wet preferrably".
You know how it is, it's all for the lulz.
Sent from my Xoom using Tapatalk

I'm on sensation number 3. Both the others (one Taiwanese, one chinese) fried the mobo's
Not good.

woah
animaleyes76 said:
I'm on sensation number 3. Both the others (one Taiwanese, one chinese) fried the mobo's
Not good.
Click to expand...
Click to collapse
This sounds silly but seriously?
Can you describe the experience?
Did they "pop" like mine or different?

UPDATE:
They shipped it "Overnight" but it took 2 days.
Arrived DOA, won't even power on under any conditions.
Back to the store I go.

datafoo said:
UPDATE:
They shipped it "Overnight" but it took 2 days.
Arrived DOA, won't even power on under any conditions.
Back to the store I go.
Click to expand...
Click to collapse
I think you should really re-think the "luck" thing...the chance of someone getting all those defective phones is probably statistically very low.
On other note...people who have problems with their phones will post their problems on the forum. While people with no problem with their phones will be less likely to post that they have no problem with their phones...so the forum is really a biased measuring metric.
Anyway, I am running InsertCoin 3.4.3 with Bricked 1.6b1...smooth as my baby girl's butt.

ausaras said:
I think you should really re-think the "luck" thing...the chance of someone getting all those defective phones is probably statistically very low.
On other note...people who have problems with their phones will post their problems on the forum. While people with no problem with their phones will be less likely to post that they have no problem with their phones...so the forum is really a biased measuring metric.
Anyway, I am running InsertCoin 3.4.3 with Bricked 1.6b1...smooth as my baby girl's butt.
Click to expand...
Click to collapse
LOL maybe ill consider luck.....naw.
I tell from my own firsthand experience in the service centers that this entirely normal.
The refurb handset they sent me was really bad condition cosmetically. That is a great surface indicator of potential problems and sure enough the unit is DOA.
Normally i run NRGZ sense 3.5 without issue. Roms are fine, this is a hardware issue.
And yeah we only really hear when there are issues, you are for sure correct about that LOL.

OK really need to say nice things about my local reps.
The store manager felt horrible for what had happened and was able to swap me for a brand new in the box unit. I pointed out that I paid full price $549 for the phone 90 days ago and he felt the same way.
Truth is, each time I've dealt with these people they have been so very helpful overall and this time went above and beyond because I know it's frowned upon to do what he did, but he put customer service first. That means everything to me.
Thank you TMoUS.

[Q]Build Quality[Q]

Just a quick question regarding the HTC Sensation.
Got mine last Saturday, already a happy rooted customer using Android Revoloution HD!
Just got a slight issue with the build quality, I'm not even honest if you would call it that? If I squeeze the bottom left of my device between my fingers with minimum force there is a squeaking of the case and device moving together. I know this isn't such a major problem, but for a phone that i'm going to be having for the next two years it isn't ideal. I regard my Sensation as the 'Lamborghini of Phones' and my comparison is that 'If I had a Lamborghini that squeaked every time I pressed the breaks, I would certainly return it.' So the question is, is this a general fault I will find with ALL Sensations, or am I one of the unlucky few?
Thanks Guys!

Naah, you aren't the only one. I am pretty sure other have it too, and I am one of them.

had the same
i just clicked the backcover off and clicked it back on with a little force and now its gone

Pretty much all Sensations have that squeaking noise due to the nature of the backcasing.
Sent from my Sensation using XDA App

Thanks for the replies, guess it saves me bugging Orange for a new phone. Bad design if you ask me, would have been better if they designed the casing to come off like the Mozart!

[Q] Buying Advice: Black vs Grey

I plan to buy a One S in the next few days.
I have these two websites where i could possibly be buying from:
http://www.mygsm.me/Htc-One-s-online-mobile-phone-shop-dubai-uae.html
http://uae.souq.com/ae-en/htc-one-s-black-4210558/i/
Both of the phones are in BLACK. But since there was this chipping issue with the black model, im not sure if i should go for it.
Is there any way to find out the batch number or anything, or ANY GUARANTEE that this particular phone will not be an affected unit, before i go and purchase? Because the seller doesnt seem to be responding to my queries and im kinda impatient.
I will settle for the grey version then, and although this is subjective, which phone really looks better? its really important to me

Hopeless question. You are the only one to decide which looks better, colour-wise. How on earth can anyone else possibly know what you prefer? All you'll get is a million different opinions that mean nowt.
In terms of the chipping issue, it affected only a few phones very early on, so if you are buying from a reputable vendor with fresh-ish stock, no problem. There were minor design changes to the cases, so Google it. Remember that HTC have sold millions of these phones, and you only EVER hear about the few problems, NEVER about the majority of happy campers.
As far as not getting a response from the vendor(s), alarm bells should be going off in your head by now. Walk.
Make you own mind up - and take your time instead of being impatient repent fodder.

well...
are you the kinda person who is going to get a case later??
chances are the HTC or the seller won't provide batch numbers for affected units, unlike the xbox ring of death.

tdalias said:
are you the kinda person who is going to get a case later??
chances are the HTC or the seller won't provide batch numbers for affected units, unlike the xbox ring of death.
Click to expand...
Click to collapse
NO I WILL NEVER WANT A CASE. EVER.
i like my phones without it.
Since this is an April issue and this is September, is it safe to assume that this must not be the affected batch? Safe to risk it?
Very few devices affected, right?

If you wont use case, be prepared that after evey fall the phone will get a noticeable dent because of the softness of the aluminum

No one knows how many black one s had chipping issue, we only know on xda developer, the chipping thread had grown largely and rapidly. It could be only a few people had the issue considering the total number HTC had sold, or we only KNOW A FEW.
Personally I have the grey one s and love it. Black one is nice as well. You won't regret for getting either of them just by the look.
just be minded that the grey one is quite slippery so you may drop it without case to increase grip. But as other people said, dropping either of them will leave a big, ugly, and well noticeable damage on the coating. So better be careful.
Vender wise, sorry no idea who they are but if they are big and well known, should be OK to buy from.
The sn number of black one s could give you an indication of when the phone is made, but does not guarantee you it won't chip in the future as far as I am aware. I have seen people reporting similar sn number but one chipped within one week and another one kept untouched. Do some study in the MAO thread hopefully you can find out some clue.
Good luck!
Sent from my HTC One S using xda app-developers app

I got a black one from the first batch so my device is prone to chipping. The usb port is already chipped but I have it in a diztronic case and I am happy. Never thought I would use a case for a mobile (my first) but it's very decent.
Sent from my HTC One S

Got a black one