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Hey everyone,
I am one of the device specialists for Cellular South. I don't do any kind of development work, but I will be happy to contribute in any way I can. If anybody has any Cellular South specific questions I'll be glad offer any answers I can. Also, any inside info I get on release dates or anything that may be of interest I'll share that as well.
We are in desperate need of a factory odin flash for the showcase.
___________________________________
Just when you think you have it idiot proof, they come out with a better idiot.
GStone said:
Hey everyone,
I am one of the device specialists for Cellular South. I don't do any kind of development work, but I will be happy to contribute in any way I can. If anybody has any Cellular South specific questions I'll be glad offer any answers I can. Also, any inside info I get on release dates or anything that may be of interest I'll share that as well.
Click to expand...
Click to collapse
so are you here as an Official Rep for Cellular South?
Welcome to XDA, and ditto to what he said above...
You can see my thread where I'm trying to make one (or as close as one as possible) but it would really BE GREAT to have one like every other Carrier has
I will send an email up to see what I can get. Nobody will be in until Monday so I'll keep you posted. I am not here to represent cellular south in anyway and I doubt they would recommend any modifications at all to the showcase. I am just letting you guys know my position and may have access to things that could help advancement and would like to contribute if possible.
Sent from my SCH-I500 using XDA App
GStone said:
I will send an email up to see what I can get. Nobody will be in until Monday so I'll keep you posted. I am not here to represent cellular south in anyway and I doubt they would recommend any modifications at all to the showcase. I am just letting you guys know my position and may have access to things that could help advancement and would like to contribute if possible.
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
sounds good... Well, they may not be willing to just give up the files.. I think the others were leaked...
If you can find out that a factory flash exist or someone that will admit that cell south actually has it, it will be a GREAT starting point
Excellent. I know the guy that would have the answer. But, like you said, it may not be something they have or are willing to share so I'll do some digging and see what I can find.
Sent from my SCH-I500 using XDA App
GStone said:
Hey everyone,
I am one of the device specialists for Cellular South. I don't do any kind of development work, but I will be happy to contribute in any way I can. If anybody has any Cellular South specific questions I'll be glad offer any answers I can. Also, any inside info I get on release dates or anything that may be of interest I'll share that as well.
Click to expand...
Click to collapse
Super Awesome.
I live in Clinton, Ms and a SUPER android fan. I am sure I will have many questions.
1st off. What is the official release date of the 2.2 android for the showcase? and can you get it to me early?
2nd. do you have the ability to activate unlocked CDMA phones , not purchased @ cell south. (thunderbolt looks tasty!!)
phocus said:
Super Awesome.
I live in Clinton, Ms and a SUPER android fan. I am sure I will have many questions.
1st off. What is the official release date of the 2.2 android for the showcase? and can you get it to me early?
2nd. do you have the ability to activate unlocked CDMA phones , not purchased @ cell south. (thunderbolt looks tasty!!)
Click to expand...
Click to collapse
They have not released a date for the 2.2 nor have they shared any other information with employees. From what I understand most of the wait comes from Samsung's end. Unfortunately since we are so small compared to others we tend to be the last carrier the suppliers worry about. We had the same issues with the HTC Hero. Also, with the Hero they went through several versions of 2.1 before they got to one that worked even semi stable and it was released and then a better 2.1 was released a couple months later so if they have a version that they are even testing yet then it honestly probably sucks. 2nd, I do not have the ability to activate unlocked CDMA phones. Cellular South's system uses a method to activate phones that also searches their full inventory. So... If the ESN or MEID hasn't been in Cellular South's inventory at some point in time, the system will reject it and you can't program it. Does it suck? Yes. However, they are supposed to be putting in a new POS system in the next few months. I doubt the conditions change but if for any reason they do I'll let everyone know.
Galaxy S 2 By chance?
phocus said:
Galaxy S 2 By chance?
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This was copied straight from Cell South's upcoming phones in testing. The only one that is even on the list is the Samsung Gem which is already available.
PHONES IN TESTING
Listed phones must pass testing before shipping to Store locations, dates are subject to change. (Do not promise
dates to customers)
Model MFG Est.
• I100/GEM SAM FEB 2011
phocus said:
Super Awesome.
I live in Clinton, Ms and a SUPER android fan. I am sure I will have many questions.
1st off. What is the official release date of the 2.2 android for the showcase? and can you get it to me early?
2nd. do you have the ability to activate unlocked CDMA phones , not purchased @ cell south. (thunderbolt looks tasty!!)
Click to expand...
Click to collapse
I contacted the guy who does our software releases about a 2.2 release date and this was his response:
"Looking like the end of March but we cannot commit to that date yet."
So there you go. And to be honest I wouldn't expect that at the end of March. They always push the date back several times.
GStone said:
I contacted the guy who does our software releases about a 2.2 release date and this was his response:
"Looking like the end of March but we cannot commit to that date yet."
So there you go. And to be honest I wouldn't expect that at the end of March. They always push the date back several times.
Click to expand...
Click to collapse
Sounds like us at USCC. I've seen two release dates get pushed already. If I didn't already have it, I'd be sad.
Sent from my SCH-I500 using XDA App
GStone said:
I contacted the guy who does our software releases about a 2.2 release date and this was his response:
"Looking like the end of March but we cannot commit to that date yet."
So there you go. And to be honest I wouldn't expect that at the end of March. They always push the date back several times.
Click to expand...
Click to collapse
Does he need some help?
GStone
You guys getting beat up pretty bad today for this data outage. I call mid morning they had a est. time of 2 hours for it to be back up. It is 3 p.m. still no data; just got off the phone with technical support, they are not giving eta.. This stinks
ocs111 said:
GStone
You guys getting beat up pretty bad today for this data outage. I call mid morning they had a est. time of 2 hours for it to be back up. It is 3 p.m. still no data; just got off the phone with technical support, they are not giving eta.. This stinks
Click to expand...
Click to collapse
Yea, it's been crazy for sure. This is the last update I got on the situation:
"The re-initiation of data sessions is taking longer than anticipated. Technical is working to get this to speed up."
ocs111 said:
GStone
You guys getting beat up pretty bad today for this data outage. I call mid morning they had a est. time of 2 hours for it to be back up. It is 3 p.m. still no data; just got off the phone with technical support, they are not giving eta.. This stinks
Click to expand...
Click to collapse
Just received this update:
"Technical is continuing to work to resolve the data connectivity issue. More customers are now connecting but it continues to take longer than anticipated."
New update:
"Significant progress is being made. We are not at 100% but should be shortly if this continues. I’ll update everyone when we feel like we’re totally back."
Definately not 100%.. mine isn't working. I've been running on wifi since it's down..
Sent from my SCH-I500 using XDA App
02busa said:
Definately not 100%.. mine isn't working. I've been running on wifi since it's down..
Sent from my SCH-I500 using XDA App
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Definitely not. Mine is still down too. But we are seeing some people come back up.
mine just came back up
I have been waiting for a me batch to do a replacement, so I called today and asked for a new batch replacement. He told me that they were sold out but I could get a new unit, everything included like the battery and box for a replacement from the manufacturer. He put in the order and it was already shipped by ups with tracking numbers. Also I have two replacements coming, so this is exciting. The rep did say that yes there were problems with the current batch and that a new one was coming,i just got lucky because I specifically asked for a new batch. Hope this helps clear up some questions. I will update once I get them to see if they are better.
Sent from my LG-P999 using XDA Premium App
Back-ordered and a new batch all in one day. Iz eye n heavon????
regP said:
Back-ordered and a new batch all in one day. Iz eye n heavon????
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That would be impossible in practical world.
Let us know production date
Yeah, let us know how it turns out. I'm still holding on to mine before I get a replacement through Asurion, i'll have to ask for one from a new batch as well...
besthijacker said:
That would be impossible in practical world.
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Click to collapse
exactly.
10char
cczupich said:
I have been waiting for a me batch to do a replacement, so I called today and asked for a new batch replacement. He told me that they were sold out but I could get a new unit, everything included like the battery and box for a replacement from the manufacturer. He put in the order and it was already shipped by ups with tracking numbers. Also I have two replacements coming, so this is exciting. The rep did say that yes there were problems with the current batch and that a new one was coming,i just got lucky because I specifically asked for a new batch. Hope this helps clear up some questions. I will update once I get them to see if they are better.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Did you call T-Mobile or LG? Reason why I'm asking is that it seems like my USB port is broke on the phone. I bought it at cellhub and T-Mobile won't exchange it. Can I call LG directly??
hire4blood said:
Did you call T-Mobile or LG? Reason why I'm asking is that it seems like my USB port is broke on the phone. I bought it at cellhub and T-Mobile won't exchange it. Can I call LG directly??
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If you didn't purchase the phone from T-Mobile, they wouldn't exchange it. You'd need to contact cellhub or LG.
I'm not sure which one to go with anymore. A fixed G2x with no lcd bleed sounds pretty enticing, but then there's the Sensation with the possibility of root on day one.. and Kal-El is on the way this winter. Android just isn't slowing down, lol.
sensation having root on day one is possible but I wouldn't hold my breath if I were you
Highly doubt this! I'm not doubting that you were told this but doubting the fact you'll get a phone from a new batch. I spoke to MANY T-mobile employees over the phone when asking for a replacement and I even asked for a new one from a new batch and they told me that unfortunately I get whatever is in the warehouse and there was no way to ensure this or specify what I'd like...
I understand that what the rep told me might or might not be true. But it sounded like t-mobile put the order through lg. T-mobile them selves do not have any phones,i am aware of that, but the processing was fast and I already have a tracking number. I am hopeful but not foolish. I will let u guys know as soon as it comes what the date on it is. The rep said that it will be a new phone not a refurbished one. is there any other way of knowing how the device would be from a new batch?
Sent from my LG-P999 using XDA Premium App
baykakes said:
Highly doubt this! I'm not doubting that you were told this but doubting the fact you'll get a phone from a new batch. I spoke to MANY T-mobile employees over the phone when asking for a replacement and I even asked for a new one from a new batch and they told me that unfortunately I get whatever is in the warehouse and there was no way to ensure this or specify what I'd like...
Click to expand...
Click to collapse
Same here. One even told me there was no way to get a refurbished one since it hasn't been out that long. I told her that was a complete lie and that I know of other people who got re-ferbs. Seems like every time I get told a lie or someone tries to roll my loyalty plan into a new plan it is by a female. No I just hang up and keep calling back until I get someone who sounds like myself. It might sound racist but it's the god damn truth.
jrwingate6 said:
Same here. One even told me there was no way to get a refurbished one since it hasn't been out that long. I told her that was a complete lie and that I know of other people who got re-ferbs. Seems like every time I get told a lie or someone tries to roll my loyalty plan into a new plan it is by a female. No I just hang up and keep calling back until I get someone who sounds like myself. It might sound racist but it's the god damn truth.
Click to expand...
Click to collapse
Even I've gotten refurbished devices on several different occasions... I'm a female but in all honesty when I'm talking to the female t-mobile reps they seem to want to argue with me... I have however encountered a few good reps... I try to remain open minded but I have hung up on a few reps the dang "Chatty Cathy's" that think they know so much and wont shut up!
baykakes said:
Even I've gotten refurbished devices on several different occasions... I'm a female but in all honesty when I'm talking to the female t-mobile reps they seem to want to argue with me... I have however encountered a few good reps... I try to remain open minded but I have hung up on a few reps the dang "Chatty Cathy's" that think they know so much and wont shut up!
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Click to collapse
Seriously, I am really not trying to be a bigot, racist or sexist. I have encountered a couple females that knew what they were talking about and I didn't mean to lump all of the females in the same boat. What I really meant to say would come off racist but here goes anyway. As soon as I here a voice from a female that sounds like she's straight out of the ghetto I will hang up and call back. If the person sounds educated I will remain on the line and give them a chance.
Camille68 said:
If you didn't purchase the phone from T-Mobile, they wouldn't exchange it. You'd need to contact cellhub or LG.
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Click to collapse
Its almost impossible to contact LG. Look at their site no real links or tabs for warranty or contact on their main page.
When I needed to contact HTC for a warranty issue it was quick with an email tab- they got back to me the next business day.
jrwingate6 said:
It might sound racist but it's the god damn truth.
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Good Sir you now grace my signature of awesome quotes LOL!!!
Horsey said:
Its almost impossible to contact LG. Look at their site no real links or tabs for warranty or contact on their main page.
When I needed to contact HTC for a warranty issue it was quick with an email tab- they got back to me the next business day.
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Sorry, but you must not have looked very closely on their site. I went directly to lg.com, saw a link that said support (on the left), clicked on that, and saw a link for mobile phone support, clicked on that, and there are options for live chat, email or telephone support, all on the page. That took me about 5 seconds. Here is the link:
http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp
I thought I killed my G2x Tuesday and ordered a replacement. It was a refurb I guess (in a white box). It had really bad screen bleed so I just mailed it back.
I got my original one working anyway.
Camille68 said:
Sorry, but you must not have looked very closely on their site. I went directly to lg.com, saw a link that said support (on the left), clicked on that, and saw a link for mobile phone support, clicked on that, and there are options for live chat, email or telephone support, all on the page. That took me about 5 seconds. Here is the link:
http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp
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Click to collapse
You are right. I got an RMA # from them now via chat. I have a own thread open for it now: http://forum.xda-developers.com/showthread.php?t=1096710
Only problem I'm facing now is that the phone is rooted and has ClockWorkMod installed. I can put the stock image back on and do a factory reset/format. But I will not be able to unroot or put stock recovery back on without USB. You think it's worth to send it in?
hire4blood said:
You are right. I got an RMA # from them now via chat. I have a own thread open for it now: http://forum.xda-developers.com/showthread.php?t=1096710
Only problem I'm facing now is that the phone is rooted and has ClockWorkMod installed. I can put the stock image back on and do a factory reset/format. But I will not be able to unroot or put stock recovery back on without USB. You think it's worth to send it in?
Click to expand...
Click to collapse
I'm sure they reflash them when the refurb them.
so hey there guys. I mainly lurk around here and check out what people are doing while reading and researching for myself.
I was up for an upgrade months ago and finally got to it last week. Picked up the g2x.
Before rooting or anything I searched around for bugs and etc. Came upon some known issues and started to check my phone out in detail. I definitely had screen bleeds in the upper two corners. BT kept dropping and phone would get very hot. The worse was charging via USB the whole phone would become inoperable. I would have to remove battery to restart phone.
Chat with a Tmo rep via net. Had them noted my account for issues. (She sent out a battery) I had to end conversation since I was at work. After work I contact customer support and mentioned the noted info. Was informed I had to go to the same store I upgraded at for a quick and easy exchange since I was within 30 days.
Called the store to confirm. (#8309) and spoke with a good rep and we got straight to the point. He ended by telling me he would exchange me if he had any - but the truth is LG recalled all their inventory. I told him I will be stopping by so we can figure something out as this is not cool...
Came to the store and spoke with the same guy. Confirmed that the T-mobile G2X is being recalled by LG and existing G2X currently in hands of customers will be receiving a OTA update to address some issues. (according to rep, just a band aid) We all know it is mainly hardware related and the rep agrees. I mentioned that it is messed up their not recalling all phones as I believed it was a hardware issue that no software updates can fix. I ended up leaving with a HTC Sensation (not exactly happy with it). I took this since it was the only thing comparable and best deal currently. Also got the rebate and the difference on the G2X. Sensation is filled with bloat crap and crap I will never use...
Sorry for the long post. I made it long since I don't post often and didn't want you guys to think I pulled it out of you know where...
LG has recalled the G2X from tmobile stores nation wide. Current phones with customers are not being recalled and an OTA update is expected to "fix" the issues. (no details given on the OTA and what issues it will address).
The rep really had no idea how long it would be before LG sends them good units. I asked him what he thought of the Sensation. he said "It's probably one of the most powerful phone out there now"
myke
Figured I'd post this also.
Mg: Charging via USB to computer is not working. Phone does crazy stuff when plugged into computer for charge. Battery is very hot when charging via Wall outlet. Battery very hot when phone is in use. Hot enough to feel in pocket. is this normal? I have spoken with a rep at a local tmobile store.
_Karon P: Hi M , welcome to T-Mobile live Chat. I’m _Karon and I will be happy to assist you. Please give me a moment to review your question.
Mg: thank you very much.
_Karon P: You're welcome.
_Karon P: I definetely know how important it is to get this issue resolved.Please allow me 2-4 minutes to pull up your account.I definetely will look into getting this fixed for you.
Mg: I've had the phone for about 1 week. I am currently at work and just want you guys to note this on the account before I call in later when I am off of work. (they don't let me phone while working)
_Karon P: Can you check the battery to see if Missing contactsm, Swelling, Other physical problems
Mg: Yes I will remove battery right now. Powering off.
_Karon P: * Swelling.
_Karon P: Thank you.
Mg: contacts are very good and gold. no swelling. phone hasn't been in use so battery is cool. looks normal. small stickers are still white
_Karon P: Great Inspection thank you.
Mg: welcome
_Karon P: Appreciated.
_Karon P: And you are using a T-mobile battery correct?
Mg: yes.
_Karon P: Thank you, I will check you warranty for you.
Mg: Rebecca at the tmobile store took care of me when I upgraded last week. She was great to deal with. Karon is it possible to end this conversation but have everything noted on the account? I have to step out of my office for a bit.
Mg: Thank you so much Karon for checking the warranty.
_Karon P: Sure, Please confirm your address for me.
Mg: 14151 XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
_Karon P: And I will place the order for you battery and have a great day.
_Karon P: Thank you.
_Karon P: I'm soory
Mg: Thank you very much.
_Karon P: I'm sorry you are using the LGE T-Mobile G2x with Google correct?
Mg: I am going to contact tmobile when I get home from work today. Yes I am using the g2x
_Karon P: You're welcome.
_Karon P: Thank you.
_Karon P: Is there anything else we can assist you with today?
Mg: not right now. Will wrap everything up when I speak with someone once I get off work.
_Karon P: Your confirmation number will be in your notes.
_Karon P: Thank you for contacting T-Mobile Chat, have a great day!
Click to expand...
Click to collapse
Until there's an official announcement from Tmo corporate and LG, I'm not going to believe a thing that a Tmo sales person at a store or online chat rep says.
GideonX said:
Until there's an official announcement from Tmo corporate and LG, I'm not going to believe a thing that a Tmo sales person at a store or online chat rep says.
Click to expand...
Click to collapse
agreed.......its not confirmed in my eyes we need an official announcement
GideonX said:
Until there's an official announcement from Tmo corporate and LG, I'm not going to believe a thing that a Tmo sales person at a store or online chat rep says.
Click to expand...
Click to collapse
I agree. Wirefly and Amazon are still selling the device and have it in stock so if LG was doing a recall then we'd see it removed from 3rd party retailers.
It's definitely not a hardware issue. Wish people would stop saying that. My phone works perfectly fine. The issues that people are having are software. Personally, I am not experiencing any issues and many others are not.
And recalls are used when products are unsafe, not when a handful of people are having issues.
Sent from my LG-P999 using XDA App
kangxi said:
It's definitely not a hardware issue. Wish people would stop saying that. My phone works perfectly fine. The issues that people are having are software. Personally, I am not experiencing any issues and many others are not.
And recalls are used when products are unsafe, not when a handful of people are having issues.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
This.
If any decision had been reached to discontinue the phone there would be an announcement. Dont listen to reps they usually dont know anything about whats going on within the company.
kangxi said:
It's definitely not a hardware issue. Wish people would stop saying that. My phone works perfectly fine. The issues that people are having are software. Personally, I am not experiencing any issues and many others are not.
And recalls are used when products are unsafe, not when a handful of people are having issues.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
+1
sent from Abbottabad, Pakistan with no internet connection
stopped reading after "Chat with a Tmo rep"
sorry
kangxi said:
It's definitely not a hardware issue. Wish people would stop saying that. My phone works perfectly fine. The issues that people are having are software. Personally, I am not experiencing any issues and many others are not.
And recalls are used when products are unsafe, not when a handful of people are having issues.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Honestly you can't say either. If it were software everyone would have the issue since they have same software, hardware could still be the issue.
All I know is g2x is awesome but too buggy.
Just called my local store and they said horse puckey to your claim. No offense intended OP.
Sometimes I think certain Tmo people get a little ahead of themselves. Do you have the phone number for the store you are dealing with?
edit: Nevermind. I found the store. For those interested. T-Mobile - The Block At Orange (8309) (T-Mobile Retail Store) in Orange, California. Phone: 714-978-2597
Hey OP: What is the name of the guy fliping Sensations for G2x's?
Sounds like the rep was providing you with his hypothesis of what's going on internally.
Personally, I'd recommend you wait for at least 5 months or so. If there are hardware issues, they're most likely stream-lining their assembly line, components, supply manufacturers now, etc. It's unfortunate that they rushed this unit out so fast just to get it into the hands of the consumers. Companies are now using consumers to offset their R&D costs. Lawl.
5 months bro? ! We could file a class action lawsuit and own LG in that amount of time
Sent from my LG-P999 using XDA App
smashpunks said:
Honestly you can't say either. If it were software everyone would have the issue since they have same software, hardware could still be the issue.
All I know is g2x is awesome but too buggy.
Click to expand...
Click to collapse
Yes, the phones have the same software but that doesn't mean that everyone uses the phone the same way, has the same apps and same configurations.
That's like saying just because a bunch of people have the same computer running Windows 7 that they should all have the same issue when there are tons of variables.
These phones are mass produced using the same hardware. If hardware was the issue, a vast majority of phones would be effected. Which is the case with screen bleeding.
Sent from my LG-P999 using XDA App
On a side note I feel like if I hold a conversation longer than 10 minutes while my phones charging my ear would litterali burn like I had to hang up cause it actually started to hurt not like cry hurt but like f the call this ****s hot hurt
Sent from my LG-P999 using XDA App
Lol. ok guys. store# 8309 Charles
knock yourself out. all tmo stores nation wide are "temp out of stock on g2x" have fun whatever you guys want to believe. all I know if my g2x crapped out on me and I got something else and thats what info I got. You guys are am amazing bunch and probably think im some idiot newb. LOL
oh. and its definitely hardware related issues as well.
edit: don't get me wrong. I want the g2x. I just don't want to wait long. I'll be buying another one once they are avail with no issues.
fwiw: recalls can happen on multiple levels. consumer based recalls, manufacturers, retails, sales, etc. What LG is doing is legal by all means. Even if in your eyes its just horse donkey crap. I can attest to this as it has to do with my current occupation involving products. LG Definitely doesn't make everything in house. That would mean multiple manufacturers would be making multiple components for LG thus more can go wrong.
The whole idea of "All g2x has same hardware thus all should have same problems" is wrong.
MY problems were software related. I can say that for sure.
smashpunks said:
Honestly you can't say either. If it were software everyone would have the issue since they have same software, hardware could still be the issue.
All I know is g2x is awesome but too buggy.
Click to expand...
Click to collapse
this is a GREAT phone. period.
mykoe817 said:
The whole idea of "All g2x has same hardware thus all should have same problems" is wrong.
Click to expand...
Click to collapse
Yes it is wrong since there are different software variables that could cause issues. Hence a software issue.
Sent from my LG-P999 using XDA App
Has it crossed anyone's mind that stores don't have G2X's because they are selling so many that demand has exceeded their ability to manufacture the phone? As far as buggy phones go I have no issues with my phone and I am inclined to believe most of the problems are from a very vocal few.
Ok I just got a random call from some guy from HTC, said his name was Eric but would not give a last name. He wanted to "follow up" on me saying I was unhappy about the whole S-Off/Bootloader thing. I he kept skirting the question of "Are we going to get out bootloaders unlocked or not?" He finally told me that they were waiting on Corporate to let "Them" know WHEN they would be unlocked, so I asked him to confirm that he just said at some point they would be unlocked, and he back tracked really fast and said IF they would be unlocked, and his dept. did not expect to know anything for a "month or two", but HTC was watching Twitter and Facebook and know the customers are unhappy, and they strive to make thier customers happy...yada ..yada..yada....I told him at this point a simple Yes or No would make me happy, but we all know I didn't get that either. So has anyone else got a call from "Eric" or one of his friends over at HTC? Maybe if they work together they can find thier asses from a hole in the ground!
I honestly feel bad for Eric. Low level outbound call center representative. His whole job is centered around contacting angry customers and trying to pacify their concerns without giving straight answers (which he probably doesn't even truly have).
I'm glad you didn't claim to tear him a new asshole or anything. Bottom line, let's hope the bootloaders are unlocked soon and Eric can take a breather right along with us.
Sent from my HTC Sensation 4G using XDA App
No actually I was very nice to him. I even told him I was frustrated at the situation and NOT at him and I felt bad for him too. I think it is a shame HTC has hung these poor people out to dry with no real answers for anyone. I really would hate to have his job right now.
Well that's good! Although when I worked in a call center, if the person I was taking to sounded like a cute girl, it made my job so much better
Sent from my HTC Sensation 4G using XDA App
I don't believe that they will open the bootloader
.
It's been now almost two months since the first Sensation hit the market on 19th May. We all want to believe the unconfirmed rumours (on FB, Twitter, but non on any official HTC site or document) that they will open the Bootloader, first for new handsets and then to us who have already got the unit.
The fact that there are some S-OFF unit circling around just shows that they know how to do it, but are not willing to roll it over to us.
I have lost all faith in HTC in this matter and now rely on those wonderful and talented developers to crack it.
.
Hi Chaps,
I've been having an issue with the signal on my phone, am now on my 4th Sensation..
I was on the phone to a really helpful chap at HTC and we were discussing exchanging my vodafone branded handset for an unbranded one (was never going to happen) but then I asked about rooting and unlocking the bootloader.
He went and had a chat with a colleague and came back and said that when the bootloader is unlocked, I will be able to flash the non branded firmware.
Rooting will void warranty, but flashing another firmware will be fine.
He confirmed this with another colleague, but as far as I can see, we will DEFINITELY get unlocked bootloader.
He didn't know when, but he didn't feel it would be too long to wait now!
Sorry for the off topic - though it is related...
I received a call from HTC from leaving a negative review from a survey they sent to me regarding an email I received from customer support. Basically said the same thing about the bootloader but did know about the temporary root for the Sensation. I guess that they are watching the dev. forum.
paulmor said:
.
It's been know almost two months since the first Sensation hit the market on 19th May. We all want to believe the unconfirmed rumours (on FB, Twitter, but non on any official HTC site or document) that they will open the Bootloader, first for new handsets and then to us who have already got the unit.
The fact that there are some S-OFF unit circling around just shows that they know how to do it, but are just not willing to roll it over to us.
I have lost all faith in HTC in this matter and now rely on those wonderful and talented developers to crack it.
.
Click to expand...
Click to collapse
Of course they know what to do. They knew since day one. It's their device and their bootloader. IMO the problem are the carriers. HTC knows that people are unhappy with the locked bootloader policy and that they have to give their customers what they want or else there will be consequences. But on the other hand they have to keep the carriers happy. I believe they will leak the way and let the devs do the rest
Same here! I have faith that they will figure it out. )
No not off topic really. I was just really shocked when I got the call from HTC. I really did not expect to hear from them. Like I said I felt bad for the guy, but I feel that they should at least give us a yes or no. For that I have lost alot of faith in the company.
Hmmm.... Just got this in my email.
HTC wrote: "Hi Traci! We are sticking by our decision to provide a way for our users to be able to unlock their bootloaders. We appreciate your patience and will provide an update with more information as soon as we can."
anglkitty77 said:
Hmmm.... Just got this in my email.
HTC wrote: "Hi Traci! We are sticking by our decision to provide a way for our users to be able to unlock their bootloaders. We appreciate your patience and will provide an update with more information as soon as we can."
Click to expand...
Click to collapse
Now they are just copy and pasting. I received that exact email from them a week ago.
Sent from my HTC Sensation 4G using XDA App
I received a call from a Gordon, and some girl on two seperate occasions. They are in my voicemail ...was planning to call them back.
Anyways, these were for my Mytough4g complaint, fwiw.
Towle said:
Now they are just copy and pasting. I received that exact email from them a week ago.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Well at least someone else got calls and emails...was about to think my new phone had generated me a stalker! lol
paulmor said:
.
The fact that there are some S-OFF unit circling around just shows that they know how to do it, but are not willing to roll it over to us.
.
Click to expand...
Click to collapse
Really ? There's doubt in your mind that they don't know "HOW" to do it ? Ever occur to you that THEY are the ones that wrote the software for the bootloader and have every line of code for it available ? LOL
It was never a question of IF they know how to do it, it's a question of WHEN they'll decide to release the unlocked bootloader. It's politics, not technical know-how. Rest assured, they have plenty of that. LOL
NRGZ28 said:
Really ? There's doubt in your mind that they don't know "HOW" to do it ? Ever occur to you that THEY are the ones that wrote the software for the bootloader and have every line of code for it available ? LOL
It was never a question of IF they know how to do it, it's a question of WHEN they'll decide to release the unlocked bootloader. It's politics, not technical know-how. Rest assured, they have plenty of that. LOL
Click to expand...
Click to collapse
Uhhh....? I think you need to re-read his post... He said the exact same thing you just did..
Sent from my HTC Sensation 4G using XDA App
I just felt like this story was worth sharing.
I did the last baseband update, and with it started using the 21y update since nothing else will work with it. With that came the BSOD (Black Screen of Death), which I'm sure alot of other G2x owners have experienced. Been getting it 3-4 times a day during random usage, not just after phone calls. I have to remove the back cover and battery, turn it back on... 3-4 freakin times a day. Last week I flashed the stock recovery to get it back to factory condition and waited. Finally it happend at a point where I could walk over to the nearby T-Mobile store and show them the freeze, ask for a fix. Here's how it goes...
Me: So this has just happend and happens 3-4 times a day. *Shows him phone won't wake up, turn on, nothing. Pull battery, turn it back on*
Him: How old is your phone?
Me: Got it when it launched, so just over a year.
Him: Well it's got some scratches, lets see what we can do... So tell me honestly, do you charge it overnight?
Me: Yes, I plug it in near my bed and use it as an alarm
Him: You shouldn't do that. You probably fried the battery.
At this point I know he's just BS'ing. It's a software issue, it's been fixed on any custom ROM you use. Also, who doesn't charge their phone overnight. So I'm waiting and waiting while he's doing a device replacement order. About 10 minutes go by then
Him: So this is what's going to happen. You'll get a box and in it will be the new phone. You'll have to take your old phone and keep the sim card, back cover, and battery to use on the new phone. It'll just be a new body.
Me: So I use the same battery with the new phone?
Him: Yeah.
Me: Didn't you just tell me I fried the battery and that's why you're ordering a new phone?
Then he just stares at the phone dumbfounded for several long seconds and responds "Well it might not be that."
SMH, took my phone, grabbed the order confirmation, and left.
Dear T-Mobile... TRAIN YOUR EMPLOYEES!!!
Sorry for the wrong location, completely thought I was in the general section.
Three things:
1)This belongs in general.
2)Store employees don't do tech support for T-Mobile. They aren't trained to do so. They have no need to be trained for such as there's no in-store warranty program. They're sales associates and aren't trained for anything about these phones beyond the specs and features and what the phone can do (in effect what they need to know to sell the phone.) Representatives are trained based on their job type for their line of business, and not all the other ones. Because a representative doesn't provide the answer you're looking for off the top of their head, doesn't mean they aren't trained. There's quite literally thousands and thousands of pieces of information that those people have to remember, and you can't expect them to remember every single thing at any time.This is just a case were you should made sure you're talking to the right person. It's like going to a car dealership and asking a sales person to fix your car. They just sell the cars, they don't fix them.
3)Your warranty is ultimately through the manufacturer, so if T-Mobile isn't helping you contact LG for your warranty. They will definitely be more knowledgeable of the product, and since there is not really a risk of talking to the wrong department, its information that's bound to be accurate.
1) I stated that.
2) Store employees should atleast be trained better then to say something is bad, then tell me to continue to use it. This post was for basic humor.
3) My paid insurance is thru T-Mobile.
lilaliend said:
I just felt like this story was worth sharing.
I did the last baseband update, and with it started using the 21y update since nothing else will work with it. With that came the BSOD (Black Screen of Death), which I'm sure alot of other G2x owners have experienced. Been getting it 3-4 times a day during random usage, not just after phone calls. I have to remove the back cover and battery, turn it back on... 3-4 freakin times a day. Last week I flashed the stock recovery to get it back to factory condition and waited. Finally it happend at a point where I could walk over to the nearby T-Mobile store and show them the freeze, ask for a fix. Here's how it goes...
Me: So this has just happend and happens 3-4 times a day. *Shows him phone won't wake up, turn on, nothing. Pull battery, turn it back on*
Him: How old is your phone?
Me: Got it when it launched, so just over a year.
Him: Well it's got some scratches, lets see what we can do... So tell me honestly, do you charge it overnight?
Me: Yes, I plug it in near my bed and use it as an alarm
Him: You shouldn't do that. You probably fried the battery.
At this point I know he's just BS'ing. It's a software issue, it's been fixed on any custom ROM you use. Also, who doesn't charge their phone overnight. So I'm waiting and waiting while he's doing a device replacement order. About 10 minutes go by then
Him: So this is what's going to happen. You'll get a box and in it will be the new phone. You'll have to take your old phone and keep the sim card, back cover, and battery to use on the new phone. It'll just be a new body.
Me: So I use the same battery with the new phone?
Him: Yeah.
Me: Didn't you just tell me I fried the battery and that's why you're ordering a new phone?
Then he just stares at the phone dumbfounded for several long seconds and responds "Well it might not be that."
SMH, took my phone, grabbed the order confirmation, and left.
Dear T-Mobile... TRAIN YOUR EMPLOYEES!!!
Click to expand...
Click to collapse
Ctfu!!!!!! Gota love XDA hospitality
aczarney said:
Three things:
1)This belongs in general.
2)Store employees don't do tech support for T-Mobile. They aren't trained to do so. They have no need to be trained for such as there's no in-store warranty program. They're sales associates and aren't trained for anything about these phones beyond the specs and features and what the phone can do (in effect what they need to know to sell the phone.) Representatives are trained based on their job type for their line of business, and not all the other ones. Because a representative doesn't provide the answer you're looking for off the top of their head, doesn't mean they aren't trained. There's quite literally thousands and thousands of pieces of information that those people have to remember, and you can't expect them to remember every single thing at any time.This is just a case were you should made sure you're talking to the right person. It's like going to a car dealership and asking a sales person to fix your car. They just sell the cars, they don't fix them.
3)Your warranty is ultimately through the manufacturer, so if T-Mobile isn't helping you contact LG for your warranty. They will definitely be more knowledgeable of the product, and since there is not really a risk of talking to the wrong department, its information that's bound to be accurate.
Click to expand...
Click to collapse
4. Just cause it looks like a T-Mobile store doesn't mean it's owned by T-Mobile. There are very few corporate stores out there. Most are just 3rd party companies that have a license to use there name and design for there store. I have dozen of T-Mobile stores in my area but there is only one corporate one. The only way you can tell who they actually are is by looking at the receipt. It will say somewhere on there like "***** Wireless" It's very deceiving but all carriers do it.
well speaking of reps i wanted to ask LG rep on the update for wind mobile as most people know we know have froyo officially, here is how it went down
Mike P: Hello, Guest. Can I help you with anything today?
Guest: hey mike p any status on update for optimus 2x wind, still running froyo
Mike P: The ICS OS upgrade will be initially available for a range of LG smartphones which were released in 2011. The products include: the LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse
Mike P: Broadly speaking, the ICS OS upgrade will be available on LG’s upgradable smart phones starting from the third quarter of 2012. The detailed schedule and relevant models will be determined based on discussions with the carriers in each market.
Guest: so through out 2012 you went from telling me and i quote "your phone will get the update" to "discussions with carriers"
Mike P: Did you see the two messages that I previously sent?
Guest: can you please tell me which LG phone have officially received an update? not preloaded, but an update?
Mike P: Have you received the three messages that I have sent?
Guest: my last question asks for the phones that have actually recived an update not awaiting
Mike P: The ICS OS upgrade will be initially available for a range of LG smartphones which were released in 2011. The products include: the LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse
Mike P: "The products include: the LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse"
Mike P: "LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse"
Mike P: "starting from the third quarter of 2012"
Mike P: We have not yet reached the third quarter of 2012.
Guest: these are phones awaiting and official update sir, and have received nothing, how about the phone promised on second quarter which of them actually received an update for any carrier?
Mike P: "starting from the third quarter of 2012"
Mike P: We have not yet reached the third quarter of 2012.
Guest: I am asking about second quarter promised phone, the ones meant for second quarter?
Guest: as on the facebook page
Guest: LG Optimus LTE, Prada phone by LG 3.0, the LG Optimus 2X, the LG Optimus Sol, the LG my Touch Q and the LG Eclipse.
Mike P: Yes, this would be the global page that also advises that the times would depend and very on county and carrier.
Guest: dis including optimus 2x which have actually received and update, i dont care where around the world, have any received an update?
Mike P: You would have to check with the different country's. We only deal with Canada.
Guest: are you not allowed you say "we have not released an update?
Mike P: Allowed to say? I cant be any clearer. The update will be released in the third quarter of 2012.
Guest: im not asking with regards to my phone, im asking for any phone that have received an update in the light of me changing my phone
Mike P: Update to ICS?
Guest: yeah
Guest: not preloaded updated
Guest: with comma in between
Mike P: "starting from the third quarter of 2012"
Guest: lg nitro?
Guest: thats also in third
Mike P: The models that will be getting the update I have previously provided.
Guest: i wanna buy the lg optimus sol, did that receive ICS
Guest: unlocked no carrier restriction
Mike P: http://www.lg.com/ca_en/mobile-phones/all-phones/LG-LG-P705G.jsp
Mike P: Is the only phone that has been released in Canada with ICS on it at the moment.
Guest: thats the L7 not sol
Mike P: Just googled the phone what you are talking about "sol" and its a phone from the U.K
Mike P: ...
Guest: your essentially telling me since the official release of the android source code that not a single lg phone have received an update as planned and your covering for LG
Mike P: Not in Canada.
Mike P: No,
Mike P: What I am telling you is
Mike P: Updates will be
Mike P: "starting from the third quarter of 2012"
Guest: im just asking for any phone, any phone that have received an update
Guest: can you name one phone that have received an update and ill leave you alone
Guest: i wanna buy an updated phone, not preloaded ICS
Mike P: Did you see the previous messages?
Guest: that not updated yet
Guest: planned to update doesn't mean will receive for certain carrier
Mike P: http://www.lg.com/ca_en/mobile-phones/all-phones/LG-LG-P705G.jsp
Mike P: Is the only phone that has been released in Canada with ICS on it at the moment.
Guest: well LG is a terrible company not a single phone actually received an update on the second quarter of 2012, and you have been ordered not to release any information, have a good day sir
Click to expand...
Click to collapse
@above: you're kind of acting like a **** to the rep. They're not in charge, they just regurgitate the information they're given.
Sent from my LG-P999 using XDA
redmonke255 said:
@above: you're kind of acting like a **** to the rep. They're not in charge, they just regurgitate the information they're given.
Sent from my LG-P999 using XDA
Click to expand...
Click to collapse
I very well understand, but nobody wants to give information no wind, nor LG.
Edit: In the feedback at the end of the conversation i did give the rep a good review. But lets face it you have to get information off of somebody.
redmonke255 said:
@above: you're kind of acting like a **** to the rep. They're not in charge, they just regurgitate the information they're given.
Sent from my LG-P999 using XDA
Click to expand...
Click to collapse
I wouldn't consider the convo being a ****, it was being more knowledgeable then someone in there feild of work he didn't call him out saying he was an idiot and sub par at his job, haha... I probably would've been a jerk to the person, and called him out on what he said. Regurgitate or not what he said was, well... kinda not smart.
Sent from my LG-P999 using xda premium
mt3g said:
I probably would've been a jerk to the person
Click to expand...
Click to collapse
You? A jerk? Never
Sent from my LG-P999 using Tapatalk 2
Right, I'm just a shy and fussy person who doesn't speak freely or too freely at times. I like to keep my opinions and thoughts to myself. ;-)
Sent from my LG-P999 using xda premium
Ha! Had the same experience back with the Nokia Nuron however, and it was very similar. I ended up getting 4 new phones, till I was asked if I wanted the G1 instead. Took it in a heartbeat.
Sent from my Galaxy Nexus using Tapatalk 2
At the moment lg doesn't want to make the same mistake, they are not ready to release ICS. This is the correct and true answer. You can believe what you want. Op, you bought your phone with Froyo, who promised you an update? Updates are free, how can anyone complain? Every android smartphone has a problem in some way or another, but the g2x forums have the most whiners hands down. It was so refreshing to talk to Ricardo and laugh at all the retardedness on these forums. Lastly, didn't most of us get our phones for free?
[email protected]
mustangtim49 said:
Lastly, didn't most of us get our phones for free?
[email protected]
Click to expand...
Click to collapse
I sure as hell didn't. My G2's wifi module broke 2 weeks out of warranty. I needed a new phone and wasn't eligible for an upgrade. Even if you got your phone for "free", you're still paying for it monthly versus someone who buys their phones outright.
If LG's software engineers haven't been able to figure out ICS, maybe they need new software engineers. I work for a financial services company and if our coders did this piss poor of a job, they'd be collecting unemployment benefits.
I've had to deal with T-Mobile's staff quite a bit over the past few weeks because of various issues and all I can say is that it has been extremely disappointing. You used to be able to get someone that's knowledgeable almost all the time ... not anymore. I tend to firm but very fair to phone staff. I used to work cust. service and I know how bad it is to get an ahole on the other end of the line. I mentioned some of the issues I've had with my phone and, instead of offering to troubleshoot or to send a replacement device, the rep tries to hard sell me to use the upgrade I'm now eligible for to get a new phone instead. I told them that I'm not comfortable spending money on a new phone if T-Mobile is not going to support it. The rep told me I could always void my warranty and install unofficial software lol. During the course of the call, I had 2 reps acknowledge that there were known issues with the G2x. When I asked why they kept selling them with known issues, I was met with silence. To make a long story short, instead of being offered a solution, the calls all ended with a frustrated customer.
---------- Post added at 10:29 AM ---------- Previous post was at 10:26 AM ----------
mustangtim49 said:
Updates are free, how can anyone complain?
[email protected]
Click to expand...
Click to collapse
Oh, and how can we complain? How about the 18-month pledge that both LG and T-Mobile signed and casually forgot about. I'm no mathematician, but I don't remember 18 months passing since the G2x was launched.
http://androinica.com/2011/05/android-updates-for-18-months/
RobBull69 said:
Oh, and how can we complain? How about the 18-month pledge that both LG and T-Mobile signed and casually forgot about. I'm no mathematician, but I don't remember 18 months passing since the G2x was launched.
http://androinica.com/2011/05/android-updates-for-18-months/
Click to expand...
Click to collapse
"For instance, the members of the update partnership could say that a new device should still be able to receive Android OS updates within the first 18 months of release; however, companies would not be obligated to stick to that guideline, and that does not mean that phones would access every new release."
Guess you missed that part. They're not obligated to get out the release, but try to a point. T-Mobile will try and release the update as long as there is one from the manufacturer to begin with (in this case LG).
As long as the phone does everything it was promised to (work) as it goes in the latest GB, you really can't complain.
Now back in the Froyo days, yes, an update was required for sure, so any issues and no one could fix them. But the last two OTA updates for the G2x have made it stable and run fine for the majority of users, so LG did do their part there.
Finally, in case you ask my opinion on LG, no, I would never buy another LG IF it has an Nvidia chip. God I hate them now. An S4 would be nice, and I love their choice of IPS displays. I like their form factor as well, just no Nvidia, they don't know the meaning of open source.
Sent from my Galaxy Nexus using Tapatalk 2
Google really needs to be more heavy handed if it wants to avoid fragmentation. Android is open source. However, Google apps and access to the Play Store are not. Give manufacturers 6 months after a major release of Android to upgrade devices that have hardware capable of handling the software. If they fail to comply, block access to the Play Store for those devices and create a crapstorm for the OEMs. Obviously, you would have to give OEMs a bit of wiggle room if they are running into legit issues and can prove that they are actively working on getting the update out ASAP. This boy scout pledge crap is obviously not working. I doubt Google would have the balls to pull something like what I described.
RobBull69 said:
Google really needs to be more heavy handed if it wants to avoid fragmentation. Android is open source. However, Google apps and access to the Play Store are not. Give manufacturers 6 months after a major release of Android to upgrade devices that have hardware capable of handling the software. If they fail to comply, block access to the Play Store for those devices and create a crapstorm for the OEMs. Obviously, you would have to give OEMs a bit of wiggle room if they are running into legit issues and can prove that they are actively working on getting the update out ASAP. This boy scout pledge crap is obviously not working. I doubt Google would have the balls to pull something like what I described.
Click to expand...
Click to collapse
Block the play store for the majority of their devices? Are you serious? Google would punish itself and the end user more than the supplier.
Sent from my LG-P999 using XDA
mustangtim49 said:
At the moment lg doesn't want to make the same mistake, they are not ready to release ICS. This is the correct and true answer. You can believe what you want. Op, you bought your phone with Froyo, who promised you an update? Updates are free, how can anyone complain? Every android smartphone has a problem in some way or another, but the g2x forums have the most whiners hands down. It was so refreshing to talk to Ricardo and laugh at all the retardedness on these forums. Lastly, didn't most of us get our phones for free?
[email protected]
Click to expand...
Click to collapse
so having a phone that most of them randomly restart or black screen on the stock roms is whining now. it took a little over a year for tmobile to fix the g2x, i do not know about the o2x but the phone went EOL on tmobile were it launched in the US a week affter they fixed it and was not sold since november unless it was old stock.
mustangtim49 said:
At the moment lg doesn't want to make the same mistake, they are not ready to release ICS. This is the correct and true answer. You can believe what you want. Op, you bought your phone with Froyo, who promised you an update? Updates are free, how can anyone complain? Every android smartphone has a problem in some way or another, but the g2x forums have the most whiners hands down. It was so refreshing to talk to Ricardo and laugh at all the retardedness on these forums. Lastly, didn't most of us get our phones for free?
[email protected]
Click to expand...
Click to collapse
I got my phone about 10 months ago and had to pay $100 + 2Yr Contract. I most certainly didn't get mine for free. Wish I did though