so hey there guys. I mainly lurk around here and check out what people are doing while reading and researching for myself.
I was up for an upgrade months ago and finally got to it last week. Picked up the g2x.
Before rooting or anything I searched around for bugs and etc. Came upon some known issues and started to check my phone out in detail. I definitely had screen bleeds in the upper two corners. BT kept dropping and phone would get very hot. The worse was charging via USB the whole phone would become inoperable. I would have to remove battery to restart phone.
Chat with a Tmo rep via net. Had them noted my account for issues. (She sent out a battery) I had to end conversation since I was at work. After work I contact customer support and mentioned the noted info. Was informed I had to go to the same store I upgraded at for a quick and easy exchange since I was within 30 days.
Called the store to confirm. (#8309) and spoke with a good rep and we got straight to the point. He ended by telling me he would exchange me if he had any - but the truth is LG recalled all their inventory. I told him I will be stopping by so we can figure something out as this is not cool...
Came to the store and spoke with the same guy. Confirmed that the T-mobile G2X is being recalled by LG and existing G2X currently in hands of customers will be receiving a OTA update to address some issues. (according to rep, just a band aid) We all know it is mainly hardware related and the rep agrees. I mentioned that it is messed up their not recalling all phones as I believed it was a hardware issue that no software updates can fix. I ended up leaving with a HTC Sensation (not exactly happy with it). I took this since it was the only thing comparable and best deal currently. Also got the rebate and the difference on the G2X. Sensation is filled with bloat crap and crap I will never use...
Sorry for the long post. I made it long since I don't post often and didn't want you guys to think I pulled it out of you know where...
LG has recalled the G2X from tmobile stores nation wide. Current phones with customers are not being recalled and an OTA update is expected to "fix" the issues. (no details given on the OTA and what issues it will address).
The rep really had no idea how long it would be before LG sends them good units. I asked him what he thought of the Sensation. he said "It's probably one of the most powerful phone out there now"
myke
Figured I'd post this also.
Mg: Charging via USB to computer is not working. Phone does crazy stuff when plugged into computer for charge. Battery is very hot when charging via Wall outlet. Battery very hot when phone is in use. Hot enough to feel in pocket. is this normal? I have spoken with a rep at a local tmobile store.
_Karon P: Hi M , welcome to T-Mobile live Chat. I’m _Karon and I will be happy to assist you. Please give me a moment to review your question.
Mg: thank you very much.
_Karon P: You're welcome.
_Karon P: I definetely know how important it is to get this issue resolved.Please allow me 2-4 minutes to pull up your account.I definetely will look into getting this fixed for you.
Mg: I've had the phone for about 1 week. I am currently at work and just want you guys to note this on the account before I call in later when I am off of work. (they don't let me phone while working)
_Karon P: Can you check the battery to see if Missing contactsm, Swelling, Other physical problems
Mg: Yes I will remove battery right now. Powering off.
_Karon P: * Swelling.
_Karon P: Thank you.
Mg: contacts are very good and gold. no swelling. phone hasn't been in use so battery is cool. looks normal. small stickers are still white
_Karon P: Great Inspection thank you.
Mg: welcome
_Karon P: Appreciated.
_Karon P: And you are using a T-mobile battery correct?
Mg: yes.
_Karon P: Thank you, I will check you warranty for you.
Mg: Rebecca at the tmobile store took care of me when I upgraded last week. She was great to deal with. Karon is it possible to end this conversation but have everything noted on the account? I have to step out of my office for a bit.
Mg: Thank you so much Karon for checking the warranty.
_Karon P: Sure, Please confirm your address for me.
Mg: 14151 XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
_Karon P: And I will place the order for you battery and have a great day.
_Karon P: Thank you.
_Karon P: I'm soory
Mg: Thank you very much.
_Karon P: I'm sorry you are using the LGE T-Mobile G2x with Google correct?
Mg: I am going to contact tmobile when I get home from work today. Yes I am using the g2x
_Karon P: You're welcome.
_Karon P: Thank you.
_Karon P: Is there anything else we can assist you with today?
Mg: not right now. Will wrap everything up when I speak with someone once I get off work.
_Karon P: Your confirmation number will be in your notes.
_Karon P: Thank you for contacting T-Mobile Chat, have a great day!
Click to expand...
Click to collapse
Until there's an official announcement from Tmo corporate and LG, I'm not going to believe a thing that a Tmo sales person at a store or online chat rep says.
GideonX said:
Until there's an official announcement from Tmo corporate and LG, I'm not going to believe a thing that a Tmo sales person at a store or online chat rep says.
Click to expand...
Click to collapse
agreed.......its not confirmed in my eyes we need an official announcement
GideonX said:
Until there's an official announcement from Tmo corporate and LG, I'm not going to believe a thing that a Tmo sales person at a store or online chat rep says.
Click to expand...
Click to collapse
I agree. Wirefly and Amazon are still selling the device and have it in stock so if LG was doing a recall then we'd see it removed from 3rd party retailers.
It's definitely not a hardware issue. Wish people would stop saying that. My phone works perfectly fine. The issues that people are having are software. Personally, I am not experiencing any issues and many others are not.
And recalls are used when products are unsafe, not when a handful of people are having issues.
Sent from my LG-P999 using XDA App
kangxi said:
It's definitely not a hardware issue. Wish people would stop saying that. My phone works perfectly fine. The issues that people are having are software. Personally, I am not experiencing any issues and many others are not.
And recalls are used when products are unsafe, not when a handful of people are having issues.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
This.
If any decision had been reached to discontinue the phone there would be an announcement. Dont listen to reps they usually dont know anything about whats going on within the company.
kangxi said:
It's definitely not a hardware issue. Wish people would stop saying that. My phone works perfectly fine. The issues that people are having are software. Personally, I am not experiencing any issues and many others are not.
And recalls are used when products are unsafe, not when a handful of people are having issues.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
+1
sent from Abbottabad, Pakistan with no internet connection
stopped reading after "Chat with a Tmo rep"
sorry
kangxi said:
It's definitely not a hardware issue. Wish people would stop saying that. My phone works perfectly fine. The issues that people are having are software. Personally, I am not experiencing any issues and many others are not.
And recalls are used when products are unsafe, not when a handful of people are having issues.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Honestly you can't say either. If it were software everyone would have the issue since they have same software, hardware could still be the issue.
All I know is g2x is awesome but too buggy.
Just called my local store and they said horse puckey to your claim. No offense intended OP.
Sometimes I think certain Tmo people get a little ahead of themselves. Do you have the phone number for the store you are dealing with?
edit: Nevermind. I found the store. For those interested. T-Mobile - The Block At Orange (8309) (T-Mobile Retail Store) in Orange, California. Phone: 714-978-2597
Hey OP: What is the name of the guy fliping Sensations for G2x's?
Sounds like the rep was providing you with his hypothesis of what's going on internally.
Personally, I'd recommend you wait for at least 5 months or so. If there are hardware issues, they're most likely stream-lining their assembly line, components, supply manufacturers now, etc. It's unfortunate that they rushed this unit out so fast just to get it into the hands of the consumers. Companies are now using consumers to offset their R&D costs. Lawl.
5 months bro? ! We could file a class action lawsuit and own LG in that amount of time
Sent from my LG-P999 using XDA App
smashpunks said:
Honestly you can't say either. If it were software everyone would have the issue since they have same software, hardware could still be the issue.
All I know is g2x is awesome but too buggy.
Click to expand...
Click to collapse
Yes, the phones have the same software but that doesn't mean that everyone uses the phone the same way, has the same apps and same configurations.
That's like saying just because a bunch of people have the same computer running Windows 7 that they should all have the same issue when there are tons of variables.
These phones are mass produced using the same hardware. If hardware was the issue, a vast majority of phones would be effected. Which is the case with screen bleeding.
Sent from my LG-P999 using XDA App
On a side note I feel like if I hold a conversation longer than 10 minutes while my phones charging my ear would litterali burn like I had to hang up cause it actually started to hurt not like cry hurt but like f the call this ****s hot hurt
Sent from my LG-P999 using XDA App
Lol. ok guys. store# 8309 Charles
knock yourself out. all tmo stores nation wide are "temp out of stock on g2x" have fun whatever you guys want to believe. all I know if my g2x crapped out on me and I got something else and thats what info I got. You guys are am amazing bunch and probably think im some idiot newb. LOL
oh. and its definitely hardware related issues as well.
edit: don't get me wrong. I want the g2x. I just don't want to wait long. I'll be buying another one once they are avail with no issues.
fwiw: recalls can happen on multiple levels. consumer based recalls, manufacturers, retails, sales, etc. What LG is doing is legal by all means. Even if in your eyes its just horse donkey crap. I can attest to this as it has to do with my current occupation involving products. LG Definitely doesn't make everything in house. That would mean multiple manufacturers would be making multiple components for LG thus more can go wrong.
The whole idea of "All g2x has same hardware thus all should have same problems" is wrong.
MY problems were software related. I can say that for sure.
smashpunks said:
Honestly you can't say either. If it were software everyone would have the issue since they have same software, hardware could still be the issue.
All I know is g2x is awesome but too buggy.
Click to expand...
Click to collapse
this is a GREAT phone. period.
mykoe817 said:
The whole idea of "All g2x has same hardware thus all should have same problems" is wrong.
Click to expand...
Click to collapse
Yes it is wrong since there are different software variables that could cause issues. Hence a software issue.
Sent from my LG-P999 using XDA App
Has it crossed anyone's mind that stores don't have G2X's because they are selling so many that demand has exceeded their ability to manufacture the phone? As far as buggy phones go I have no issues with my phone and I am inclined to believe most of the problems are from a very vocal few.
Related
This is my official letter of resignation to the G2X.
I purchased my G2X about a month ago, thinking that everything would be just peachy. This phone was top-of-the-line material, dual-core, HDMI, and everything I thought would be cool.
I have had this phone a while now, and I am getting sick of it.
It all started with the text messaging. I would get message after message after message of the same message, like my friends were text-bombing me. Turns out they weren't. I called T-Mobile, and they said that it was a "message database error. Our server thinks that your phone didn't get the message, so it resends it in hopes that it receives it." Well, it wasn't the server. It was the phone. I flashed CyanogenMod nightly onto the device, and successfully fixed that error.
Second, the battery life. The device drinks battery like a drunken sailor drinks alcohol. I couldn't make the device last a full day. No matter if I froze the bloatware and didn't use it, the phone would be dead by nightfall. However, through CyanogenMod, it let up on the drink-age, but not enough. Also, the CyanogeMod nightly would have strange errors with the battery display. It would lock at a certain percentage, then drop unexpectedly, and lock again.
Third, the GPS. No matter where I am, the GPS will not locate me quickly. If I want to get directions back home, it can find the directions easily. But, it spends 15 minutes trying to locate me. I drive and I drive in hopes of a location, but to no luck. Finally, as I approach my house, it kicks in and guides me the rest of the way. I just think on a phone with such processing power, GPS should be the last of my worries.
Fourth, the screen-bleed. Now, this is debatable, and I feel as though my device doesn't really have too much of an issue with this. But, I still cited it as a problem with T-Mobile, because it really is. When the screen is blacked-out, I can see white patches in the corners drawing into the center. Not good for such an expensive device.
Lastly, the heat. This phone cooks at higher temperatures than my George Forman. When I am trying to download a large package or watch a movie, this phone gets hot to the touch. The battery feels warm, and my hands get all sweaty. Not good.
I went into T-Mobile today, and asked if I could have a replacement or exchange. They said no. I had passed up my 14-day return policy.
I found it odd that the G2X was not visible in the store at all. Before, it had been placed prominently in the high-end-smartphone section, with a spotlight to attract attention. Now, it has been replaced with the G2. The store still has the cases and screen protectors, but no G2X.
I called T-Mobile and asked for a replacement device, it is all I could do.
One thing I found interesting was that with all the issues I relayed to the representative, she said none of them are issues with the device that T-Mobile knows of. I really want to call shenanigans on that. T-Mobile has to know about this.
My hopes are to get two replacements within 90-days. This will qualify me for a replacement with another phone of similar qualities. The lady on the phone told me that the computer analyzes the phones and chooses a compatible one for me. I am crossing my fingers that the compatible phone will be the Sensation.
The replacement comes in the mail tomorrow.
I plan on waiting a few days before calling back and citing the errors that the replacement has.
So, good bye G2X. Hello, Sensation.
What are some other issues with the device that are worth citing?
I know it's kinda "morally incorrect" but, I want to know these errors so I can have a full arsenal when I call.
I really hope you get a Sensation. I'm praying for you.
Thank you, man.
Do you think the Sensation will be pulled up as a "similar device" for the G2X?
I don't want to trade for like a G2 or the HTC Galaxy S.
Replacements
They will only offer the Vibrant 4g as a replacement. The Sensation is too near start of life for it to be offered. Good luck either way but after a 90 minute phone call with care and Executive care (1-800-318-9270) I was told the same thing.
Do not want.
Why the Vibrant?
I want a phone that has Dual Core capabilities, and the Vibrant (Galaxy S) doesn't have that.
Now, 1GHz is still good, but..
</rant>
Oh God just go already! Why do people feel the need to post these stupid "Goodbye cruel g2x" messages. I understand discussions about bugs and flaws your phone may have...but these silly "I'm leaving" pronouncements are just clutter.
It's not constructive, no one really cares, and it's just flame bait. You would do much better if you were to go to the Sensation forums and announce your grand arrival...I'm sure someone there would appreciate it.
In conclusion, so long and don't let the door hit ya on the way out!
</end rant>
bdkinney said:
</rant>
Oh God just go already! Why do people feel the need to post these stupid "Goodbye cruel g2x" messages. I understand discussions about bugs and flaws your phone may have...but these silly "I'm leaving" pronouncements are just clutter.
It's not constructive, no one really cares, and it's just flame bait. You would do much better if you were to go to the Sensation forums and announce your grand arrival...I'm sure someone there would appreciate it.
In conclusion, so long and don't let the door hit ya on the way out!
</end rant>
Click to expand...
Click to collapse
+1 g2x is beast
if gps which is such a complaint for so many phones on these forums is such a big deal and has to be accurate to the millimeter then suggest that you get a tom tom a compass and duct tape it to what ever phone you are currently pissed at.
I'll save you the disappointment now and tell you, Tmobile doesn't have a phone in their input into their system as a replacement for the G2X. In other words, they WILL NOT swap you into a different phone. The most they will do is give you an early upgrade and "allow" you a full discount to purchase the Sensation. I spent all day yesterday speaking with several different members of several different department's management teams and that was the only solution offered other than letting me out of my contract (which they did do). Also, you don't need to wait days before you call them, just go ahead and call them back immediately. Also, they are aware of the problems with the phone as it is well documented in their company, and anyone there with any knowledge knows the reason the phone was pulled was due to quality issues (which they admitted to me on several occasions). It really is pathetic how Tmobile feels it's alright to screw over their customers the way they are doing. I called the corporate phone number yesterday and left a message and am expecting a call back from the corporate office tomorrow. Hopefully there will be some accountability...
JRudnik said:
Thank you, man.
Do you think the Sensation will be pulled up as a "similar device" for the G2X?
I don't want to trade for like a G2 or the HTC Galaxy S.
Click to expand...
Click to collapse
2 days ago, I called Customer Care and essentially told them that I would be getting the Sensation in exchange for the G2X at no cost to me what so ever. I made sure it happened, in a nice way of course. I didn't give them a chance to say otherwise
I made sure Customer Care put in the notes on my account BEFORE I delt with the retail store (where I purchased my G2X on 6/03), that any restocking fee would be waived....that it would simply be a straight across the board swap for my G2X, Speck Case and Screen protectors....for a Sensation, new case and new screen protectors. Plain and simply because I was sold a defective product and the accessories were pointless now....obviously.
Long story short.....Got my SWEET new Sensation, case, screen protectors at zero cost to me.....straight swap. Of course keep in mind I was in my 14 days, so I had some extra pull.
I'm pretty sure I got around policy, but it sure felt like the right thing happened on every level
As far as the G2X goes.....I simply could not live with that screen bleed. It really did wash out the top part of the screen. Plus there are a bunch of stories of peeps on multiple G2Xs....all with bleed to some extent. The Sensations screen is gorgeous....resolution, size and no bleed!!
Lastly...I also discovered that the Sensation not only records 1080p at 30fps...it also is the only one between G2X and SGS2 that records the audio in STEREO!! The others record in mono.... That's a pretty big deal for me as I love making vids
bdkinney said:
</rant>
Oh God just go already! Why do people feel the need to post these stupid "Goodbye cruel g2x" messages. I understand discussions about bugs and flaws your phone may have...but these silly "I'm leaving" pronouncements are just clutter.
It's not constructive, no one really cares, and it's just flame bait. You would do much better if you were to go to the Sensation forums and announce your grand arrival...I'm sure someone there would appreciate it.
In conclusion, so long and don't let the door hit ya on the way out!
</end rant>
Click to expand...
Click to collapse
Like!.....
Hoggles said:
2 days ago, I called Customer Care and essentially told them that I would be getting the Sensation in exchange for the G2X at no cost to me what so ever. I made sure it happened, in a nice way of course. I didn't give them a chance to say otherwise
I made sure Customer Care put in the notes on my account BEFORE I delt with the retail store (where I purchased my G2X on 6/03), that any restocking fee would be waived....that it would simply be a straight across the board swap for my G2X, Speck Case and Screen protectors....for a Sensation, new case and new screen protectors. Plain and simply because I was sold a defective product and the accessories were pointless now....obviously.
Long story short.....Got my SWEET new Sensation, case, screen protectors at zero cost to me.....straight swap. Of course keep in mind I was in my 14 days, so I had some extra pull.
I'm pretty sure I got around policy, but it sure felt like the right thing happened on every level
As far as the G2X goes.....I simply could not live with that screen bleed. It really did wash out the top part of the screen. Plus there are a bunch of stories of peeps on multiple G2Xs....all with bleed to some extent. The Sensations screen is gorgeous....resolution, size and no bleed!!
Lastly...I also discovered that the Sensation not only records 1080p at 30fps...it also is the only one between G2X and SGS2 that records the audio in STEREO!! The others record in mono.... That's a pretty big deal for me as I love making vids
Click to expand...
Click to collapse
You were in your 14 days of course you got it. had some extra pull??? what are you on about? You can do whatever you want in your 1st 14 days and 20 days if you got it online.. "I had some extra pull" lol ooookkkaaay
Please just go!
G2X
bdkinney said:
</rant>
Oh God just go already! Why do people feel the need to post these stupid "Goodbye cruel g2x" messages. I understand discussions about bugs and flaws your phone may have...but these silly "I'm leaving" pronouncements are just clutter.
It's not constructive, no one really cares, and it's just flame bait. You would do much better if you were to go to the Sensation forums and announce your grand arrival...I'm sure someone there would appreciate it.
In conclusion, so long and don't let the door hit ya on the way out!
</end rant>
Click to expand...
Click to collapse
I cared about his post. Others too I'm sure.
Leaving angry rants on forums is a pretty ugly way to go about your day.
Be positive or sign off for good from XDA. Please
How is this thread in any way shape or form negatively affecting your day?
This is a GENERAL TOPIC forum. This is where this kind of thread goes.
Could the Mods please start banning people who troll and flame for the sake of just being angry.... Like this guy/gal.
I feel sorry for you. Lighten up....life is good
johnnyp500 said:
You were in your 14 days of course you got it. had some extra pull??? what are you on about? You can do whatever you want in your 1st 14 days and 20 days if you got it online.. "I had some extra pull" lol ooookkkaaay
Click to expand...
Click to collapse
My lord...you guys are scary angry. I bought it at a retail store. Tmo Customer Care said I would have to PAY for the Sensation in store. They said I could walk out with a new G2X at no charge. I told them no, I'll get the Sensation at no charge.
Sorry to correct you, but I think I may have slightly gotten around policy.
Why are you guys so angry and pent up...get some fresh air. Would not want to be around you guys on a day to day basis.
Have a nice day....hope you feel better
Hoggles said:
I cared about his post. Others too I'm sure.
Leaving angry rants on forums is a pretty ugly way to go about your day.
Be positive or sign off for good from XDA. Please
How is this thread in any way shape or form negatively affecting your day?
This is a GENERAL TOPIC forum. This is where this kind of thread goes.
Could the Mods please start banning people who troll and flame for the sake of just being angry.... Like this guy/gal.
I feel sorry for you. Lighten up....life is good
Click to expand...
Click to collapse
Too much damn posts that's the problem spamming the thread and making useful threads fade
Sent from my LG-P999 using Tapatalk
Hoggles said:
My lord...you guys are scary angry. I bought it at a retail store. Tmo Customer Care said I would have to PAY for the Sensation in store. They said I could walk out with a new G2X at no charge. I told them no, I'll get the Sensation at no charge.
Sorry to correct you, but I think I may have slightly gotten around policy.
Why are you guys so angry and pent up...get some fresh air. Would not want to be around you guys on a day to day basis.
Have a nice day....hope you feel better
Click to expand...
Click to collapse
Well then good for you, if youre happy im happy
Cant we all just get along? come on.. let's watch some bob ross and hear him talk about the happy little squirrel that lives in the happy little tree, in the happy little forest(and a forest where you can have as many happy tree's as you want in your world)
I too am getting a sensation, but I'm also keeping one of my g2x's
I only have a little screen bleed (acceptable amount), finally starting to see better battery life, and no random reboots or overheating.
This certainly received a lot of hate. Heh.
Hoggles said:
My lord...you guys are scary angry.
Click to expand...
Click to collapse
You scare easy...
Check out their twitter page.
http://mobile.twitter.com/tmonews
"TmoNews It's amazing that a new story is surfacing about the G2x not being replaced for ANY issues and @TMobile and @LGUSAMobile remain silent"
"TmoNews @TMobile Any response to the G2x story about no more warranty replacements being issued?"
Apparently, Tmobile is stating that the replacement unit will still have the same issues, so they are not replacing them anymore fro any reason.
Yep, I called last week and was told no replacement and about the MT4G. I don't want a MT4G, I want a G2X that works or my money back and contract cancelled.
You read the tweet wrong. Tmonews isn't breaking a story, they're commenting on what they heard and that once again T-Mobile and LG are silent.
TmoNews It's amazing that a new story is surfacing about the G2x not being replaced for ANY issues and @TMobile and @LGUSAMobile remain silent
TmoNews I don't know if the G2x is or is not able to be replaced, but like my original tweet said, a story is going around saying it isn't
govtcheez said:
Check out their twitter page.
http://mobile.twitter.com/tmonews
"TmoNews It's amazing that a new story is surfacing about the G2x not being replaced for ANY issues and @TMobile and @LGUSAMobile remain silent"
"TmoNews @TMobile Any response to the G2x story about no more warranty replacements being issued?"
Click to expand...
Click to collapse
you mean this is not about the xda post last week about TMO no longer replacing screen bleed phones? again...IMO....this is just a retweet by someone ..Tech Paparazzi...
This is pretty typical, isnt it?
sandiegopaneraiguy said:
As someone who purchased the G2x on release day, took it back 4 days later and had a "master reset" done, had a replacement sent out with the same issues, made 6 phone calls to tech support, two more trips to a T-Mobile store, multiple more master resets... I became tired of the run around and retained an attorney.
My attorney has notified LGUSA of my issues, and we are awaiting their response.
We are prepared to take legal action against LGUSA.
Unfortunately, there is nothing at this point that can be done against T-Mobile because of a recent US Supreme Court ruling concerning class action lawsuits.
The attorney that I have retained is the same attorney who currently has a class action lawsuit against Samsung for a similar situation.
Click to expand...
Click to collapse
No offense....but...do you love this phone so much, that you would hire an attorney? Why not take part of the retainer, and buy a no contract phone of your choice, and be done with it.
I hear there are lots of Sensations to be had...
sandiegopaneraiguy said:
As someone who purchased the G2x on release day, took it back 4 days later and had a "master reset" done, had a replacement sent out with the same issues, made 6 phone calls to tech support, two more trips to a T-Mobile store, multiple more master resets... I became tired of the run around and retained an attorney.
My attorney has notified LGUSA of my issues, and we are awaiting their response.
We are prepared to take legal action against LGUSA.
Unfortunately, there is nothing at this point that can be done against T-Mobile because of a recent US Supreme Court ruling concerning class action lawsuits.
The attorney that I have retained is the same attorney who currently has a class action lawsuit against Samsung for a similar situation.
Click to expand...
Click to collapse
Am i gonna get one of those papers in the mail about a lawsuit??
Suprah..."no cyanogen, rom manager still fake flashes the roms thats y for nvidia phones we have to use nvflash"
alodar1 said:
No offense....but...do you love this phone so much, that you would hire an attorney? Why not take part of the retainer, and buy a no contract phone of your choice, and be done with it.
I hear there are lots of Sensations to be had...
Click to expand...
Click to collapse
Very simple, attorneys that take these cases ask for no retainer. It cost me nothing to do, except a little time, a few phone calls, a few emails...
I did it because I understand the difference between right and wrong, and T-Mobile and LG have acted inappropriately here.
I dont expect to ever personally gain anything from my efforts, but LG should be held responsible for the phone they have sold us.
this makes no sense because i was just sent a replacement g2x after a chat session with a rep today she offered me a mytouch 4g but i declined that and went with a replacement g2x. so idk about not replacing it anymore
http://www.tmonews.com/2011/07/t-mobile-no-longer-issuing-warranty-replacements-for-the-g2x/
go buy an HTC Sensation like I did
sandiegopaneraiguy said:
Very simple, attorneys that take these cases ask for no retainer. It cost me nothing to do, except a little time, a few phone calls, a few emails...
I did it because I understand the difference between right and wrong, and T-Mobile and LG have acted inappropriately here.
I dont expect to ever personally gain anything from my efforts, but LG should be held responsible for the phone they have sold us.
Click to expand...
Click to collapse
The Norma Ray-esque idea of "sticking it to the man" is certainly something that makes me smile. And you'll never find me defending LG - they deserve a special place in hell for all the unresolved grief they've caused. But, as someone just said, when is it time to pull the ripcord? I lost serveral hundred dolllars dumping the G2X and leaving T-Mobile but my time and sanity made it worth it to me. Good luck if you decide to see it threw but remember the old adage - "would you rather be right or rather be happy?"
cgonz92 said:
this makes no sense because i was just sent a replacement g2x after a chat session with a rep today she offered me a mytouch 4g but i declined that and went with a replacement g2x. so idk about not replacing it anymore
Click to expand...
Click to collapse
I think you'll see alot of those things around are basically...alot to do about nothing. Some one on XDA commented a week or so ago about replacements for G2x's for issues that cannot be fixed in a replacement, will be stopped. Late last week, or perhaps this weekend, some commented that replacements for screen bleed were now included.
Some body reads it....another Sensationalist blogger site hears about it, someone tweets it, next thing you know...we have a revolution going on.
Love Social Networking....hate the residual...
alodar1 said:
I think you'll see alot of those things around are basically...alot to do about nothing. Some one on XDA commented a week or so ago about replacements for G2x's for issues that cannot be fixed in a replacement, will be stopped. Late last week, or perhaps this weekend, some commented that replacements for screen bleed were now included.
Some body reads it....another Sensationalist blogger site hears about it, someone tweets it, next thing you know...we have a revolution going on.
Love Social Networking....hate the residual...
Click to expand...
Click to collapse
I posted on XDA here and on the site I write for here
I am glad one way or another it is getting more press. I'm sure I wasnt the first but at least had some good hands on. The more that post about it the better. I like TMOnews and dont think they are all about the clicks. LG needs to be pressured some more.
nccu_eagles said:
http://www.tmonews.com/2011/07/t-mobile-no-longer-issuing-warranty-replacements-for-the-g2x/
go buy an HTC Sensation like I did
Click to expand...
Click to collapse
As of the sensation is problem free, no thanks I like working wifi. ;-)
Sent from my LG-P999 using Tapatalk
It would appear that they feel they can say anything as long as they attribute it to a "ninja." To go from a second-hand tweet to a cover story without any investigation in between doesn't speak well to their integrity.
I just called and have a replacement coming tomorrow because I keep getting screen bleeding replacements so I feel like this is a false rumor....hopefully I get a good screen next time!
And honestly ...the screen bleed really isn't that bad but its the principle of the matter and getting your moneys worth when you buy a phone ....especially off contract like me.
I know there are good units out- my first ones screen bleed was barely there at all but I had USB issues with it, all the replacements I've gotten afterwards have had worse screen bleeds than the first but no other issues whatsoever....this reallly is a great phone just wish LG would own up to their mistakes and support the customers but can't always get what you want ....if worse comes to worse I can live with my current unit if the one they send me is worse.
Sent from my LG-P999 using XDA App
mr mystery said:
As of the sensation is problem free, no thanks I like working wifi. ;-)
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
Working wifi? my wifi works perfectly fine I use it daily... my point is the Sensation has less issues than the G2x does... no phone is perfect but the G2x let me down BIG TIME
I have no reason to lie, a week ago last Saturday I called customer support and was told that I could not exchange my phone via warranty because all of the phones have the same issue. I thought I was the only one at first.
techboydino said:
I posted on XDA here and on the site I write for here
I am glad one way or another it is getting more press. I'm sure I wasnt the first but at least had some good hands on. The more that post about it the better. I like TMOnews and dont think they are all about the clicks. LG needs to be pressured some more.
Click to expand...
Click to collapse
Thanks...I knew it was posted in several areas....If I'm not mistaken someone even commented about making twitter news.
I'm on my third G2x. I just can't take it anymore. At this point it's only partly the phone itself and partly my new disgust for LG as a company. I don't even want to use a working G2x if that day ever comes.
I've tried asking T-Mobile to switch out for a Sensation, and I'm usually pretty good at sweet talking these kind of deals, but all efforts have failed thus far. What's the fastest way anyone has gotten TMO to switch a G2x out for a Sensation? I hear a BBB complaint is fairly effective, but doesn't exactly seem to be very quick.
Cheers...
zaventh said:
I'm on my third G2x. I just can't take it anymore. At this point it's only partly the phone itself and partly my new disgust for LG as a company. I don't even want to use a working G2x if that day ever comes.
I've tried asking T-Mobile to switch out for a Sensation, and I'm usually pretty good at sweet talking these kind of deals, but all efforts have failed thus far. What's the fastest way anyone has gotten TMO to switch a G2x out for a Sensation? I hear a BBB complaint is fairly effective, but doesn't exactly seem to be very quick.
Cheers...
Click to expand...
Click to collapse
They're told me that if they swap out a device 3 times, that they'll be willing to swap for a newer device. If this is your third and you're still having problems you might be able to make it an easy argument. Just call and tell the truth. You went through 3 phones, and they're all messed up and since you paid with real money you want a real high end phone that works as advertised. Then boom, can I trade this for a Sensation for free? If they say no, then ask to speak to a manager.
not sure if the lemon law applies to phones but if you are on your third one, honestly, they should just swap it out for a different phone for you or give you your money back.
call and ask to CS rep. ask nicely. if you get the right CS rep, they'll most likely hook you up.
Paging Dr B said:
They're told me that if they swap out a device 3 times, that they'll be willing to swap for a newer device. If this is your third and you're still having problems you might be able to make it an easy argument. Just call and tell the truth. You went through 3 phones, and they're all messed up and since you paid with real money you want a real high end phone that works as advertised. Then boom, can I trade this for a Sensation for free? If they say no, then ask to speak to a manager.
Click to expand...
Click to collapse
I've been told this by T-Mobile as well. After three exchanges of the same device (I think within 90 or 180 days?), you can talk to them about switching to a different device.
The thing that sucks is that not all if any care reps even know the situation with the G2X so they'll think your just full of it
Removed due to someone whining in the G2X forum.
Sent from my LG-P999 using XDA Premium App
I had 5 MT4G's and they sent me a G2X...
After about a week of it shutting off randomly and having to pull the battery out and put it back in to get it to turn on I asked if they would send me another phone.
Of course they wanted to send me another G2X. I asked for a Sensation... The CC rep said NO. I asked to talk to a manager and no go. She made me really mad and I told her to put me on the horn with customer retention so I could cancel my service and switch to Big Red.
I'm not under contract and they wanted me to just upgrade the line. After talking to customer retention. They credited my bill $80 and let me keep my week old G2X. I went to the store and bought a Sensation.
So... No Verizon. But I still have a brand new G2X for sale...
As most of you know from my post here about 6 weeks ago, T-mobile shipped me a Sensation for free and let me keep my G2X while still remaining off contract. If you would like to get all the information as to why t-mobile just ate the cost for the Sensation then your going to have to look through my history. The story is to ling and I've already told it too many times.
Sent from my HTC Sensation 4G using XDA Premium App
It's all about who you talk to. I had a similar issue with my previous phone, and after only one swap-out, the supervisor I talked to gave me no hastles and allowed me a full upgrade price on the Sensation. Your situation may merit a free device, but it depends on you getting the right person at the right time. Just be honest with them, let them know it's not their individual fault, and you're just exhausted from all the problems. Be sincere, and only get more authoratative if they completely refuse to help.
Third time I've posted this today lol
aim1126 said:
After exchanging my g2x about 6 times I called the retention center and told them that I would cancel my account since I needed a working phone and the g2 was definitely not a comparable device. As soon as I mentioned the cancellation he told me I could get the sensation as an upgrade ( even though I just opened my account 5 months ago) so I just paid the $250 and got a sensation on the mail. So far, I absolutely love it
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Sent from my HTC Sensation 4G using XDA App
I just called them again. I've literally talked to CC 3 different times over a span of a few days and spoken to supervisors each time. Every time they tell me that can't switch them out even if they wanted to and they know nothing about anyone ever being able to swap their G2X for another phone... I've been a T-Mobile customer since 2001 so I can't believe they are denying me this basic level of service.
I just filed a BBB complaint on the matter. Investigating other ways to get some kind of a resolution...
zaventh said:
I just called them again. I've literally talked to CC 3 different times over a span of a few days and spoken to supervisors each time. Every time they tell me that can't switch them out even if they wanted to and they know nothing about anyone ever being able to swap their G2X for another phone... I've been a T-Mobile customer since 2001 so I can't believe they are denying me this basic level of service.
I just filed a BBB complaint on the matter. Investigating other ways to get some kind of a resolution...
Click to expand...
Click to collapse
They are flat out lying because they gave me a free Sensation, let me keep my G2X and let me remain out of contract. Although I was a special case, they still have the power and can do so.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
They are flat out lying because they gave me a free Sensation, let me keep my G2X and let me remain out of contract. Although I was a special case, they still have the power and can do so.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Supervisors might be able to but a REP cannot. Don't waste your or the REP's time, ask for a supervisor if you must and good luck.
Sent from my SGH-T959 using Tapatalk
parmijo11 said:
Supervisors might be able to but a REP cannot. Don't waste your or the REP's time, ask for a supervisor if you must and good luck.
Sent from my SGH-T959 using Tapatalk
Click to expand...
Click to collapse
Yes. I know supervisors can and since he said the supervisors he spoke to said they couldn't do it, I simply stated they were lying. I know their lying because one of them approved my G2X /Sensation debacle.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
Yes. I know supervisors can and since he said the supervisors he spoke to said they couldn't do it, I simply stated they were lying. I know their lying because one of them approved my G2X /Sensation debacle.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Don't forget they have rules and policies they have to follow too. Not a matter of just doing whatever they want. Every situation is unique.
Just an update.
I called and complained to another manager. I called and kept asking for supervisors until they said there was no one else, lol. No go. I also opened a BBB case against TMO stating my claim and that switching to a HTC Sensation would be a satisfactory resolution. Yesterday I got a call from "The Office of the President" to discuss my BBB complaint. They proceeded to tell me that TMO is only a "wireless service provider" and they take no responsibility for the (non)functionality of the phones themselves. After a long conversation of me calling them on their BS at every turn, he offered to refund me $40 they charged me to replace the G2X twice to begin with in return for considering it an acceptable resolution. I said hell no.
So I'm not sure how anyone else has gotten away with this, but apparently being a customer for 10 years and paying $200/mo isn't good enough for me to get the kind of courtesy they extend to other customers.
So the gingerbread update did not fix all the huge issues with the g2x?
Sent from my HTC Sensation 4G using XDA Premium App
Yea, I thought the update is supposed to make the g2x pretty solid...My GF just got one a week ago for free for adding a line (free all the way, no mail in rebates or activation fee).
Hers doesnt have GB on it though, how is that to go down?
Matt
Last time I tried to pull off a free G2X because I read someone on the forum was given one by a rep for being a long term customers and signing up for another 2yrs. I called Tmobile and demanded the same deal and the supervisor wouldn't let me have it. I told her 5 times that there has been people walking away with G2X at no cost for 2yr renew and bahabah to the point the supervisor demanded "my friends" number to look up the code that was inserted in their accounts..
My solution is to tell them about jrwingate6 and say my friend went through this same crap bahbahabah and in the end Tmobile gave him a sensation.. jrwingate6 will have to give you his number to make proof of that if he's willing to help you out and privately send his personal number to you. Once they see Jrwing was given a free sensation due to malfunctions G2X how can they deny you?
You know what dude times like this you should call corporate and demand to speak to the president or someone below with reasonable powers to help me out.
I return my G2X after using it for 29 days. It was lacking something and overall the experience wasn't satisfying to me I just didn't seem to be in love like my sensation. I hated the G2X!!
My GF G2x has zero problems so far. Its just as snappy as my Sensation. The camera is slow, but thats it! The battery is a million times better than my sensation!
Maybe the G2x has gotten better? Maybe you ought to ask for another G2x and see if something was fixed. I dont notice ANY of the problems listed, and I have a sensation to compare it too.
Matt
Just an FYI,
After some *****ing to retentions about the non-functionality of this phone, I managed to get a new phone at 2 yr contract price. I'm on my 3rd G2X and I have just about every problem imaginable - reboots,shutdowns,calls often don't work,data often doesn't work, etc. If you're frustrated with your G2X but don't want to shell out 600 bucks, it's worth a shot. I told them that the guy at my local tmobile store told me that I might as well stop switching out for replacements since "they're all like that." Basically just kept stressing that they sold me a broken phone, and I just wanted a working one. Good luck!
ooohhhwhhooooo good for you pal.
this is a g2x threat ''FYI''
i got my g2x since it release date and i never had problems. let see how your GS2 will work for ya. its still a samsuck
and i had several problems with the old galaxy s versions. and again samsuck never did nothing about it
I might give this a try... I'll get the GSII... Sell it, then buy another G2x.
Haha good idea. I was about to say how the g2x is better and they g2x does not like him.
Sent from my LG-P999 using XDA Premium App
gypsy214 said:
ooohhhwhhooooo good for you pal.
this is a g2x threat ''FYI''
i got my g2x since it release date and i never had problems. let see how your GS2 will work for ya. its still a samsuck
and i had several problems with the old galaxy s versions. and again samsuck never did nothing about it
Click to expand...
Click to collapse
I was just trying to help out...I figured some other people might be frustrated with their g2x's and would appreciate this option. If you are happy with yours, that's great - this thread (with a d) is not for you. I don't see how you can call Samsung out for not addressing problems when that is clearly the issue with LG here - with quality control if nothing else.
FatalityBoyZahy said:
I might give this a try... I'll get the GSII... Sell it, then buy another G2x.
Click to expand...
Click to collapse
This was probably a joke, but they didn't even ask for my g2x back. You could just do it and sell the GSII, which would have a much higher resale value I'd imagine
It probably has a higher resell value. G2x is very underrated
Sent from my LG-P999 using XDA Premium App
Yeah, I'm actually bummed I couldn't get a working g2x. The gsii seems way too big to me, and the build quality is pretty ****ty. But seeing that I had to get SOME other phone, it was the best option
coocookuhchoo said:
This was probably a joke, but they didn't even ask for my g2x back. You could just do it and sell the GSII, which would have a much higher resale value I'd imagine
Click to expand...
Click to collapse
If they sent it to you, you must send back the g2x or they will follow up with a bill for the full price of the phone. I promise. It will happen.
Sent from my LG-P999 using XDA App
Why post this here? Go talk to your new GSII friends. Have fun with your Samsung. They are crap BTW. Easy to perma-brick due to bad engineering on Samsung's part.
shovelhead83 said:
If they sent it to you, you must send back the g2x or they will follow up with a bill for the full price of the phone. I promise. It will happen.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
They didn't send it in as a replacemt. They just gave him a really early upgrade.
Powered by a G2x
jboxer said:
Why post this here? Go talk to your new GSII friends. Have fun with your Samsung. They are crap BTW. Easy to perma-brick due to bad engineering on Samsung's part.
Click to expand...
Click to collapse
I posted it here because I am coming from a g2x, and it was specifically my complaints about none of my g2xs working that allowed me to get a really early upgrade. Again, just trying to help. I know there are a lot of people who are frustrated with the g2x's unreliability.
Wow lots of hate for a company that gives phones to developers, hired Cyanogen, and garnered enough interest from Google to create the Nexus a second time. I loved my Nexus S.
I kinda liken the G2x to an AMG Mercedes. Sexy piece of metal and glass, a thrill when working correctly, but loses half its value when you drive off the lot.
I like keeping my phones for 6mo or so and reselling to subsidize the next phone. G2x depreciated faster than any other phone I've owned. Feel like kinda a chump for picking one up on 4/20. I could have waited 2 months and bought it $250 cheaper. Grrrr....
jboxer said:
Why post this here? Go talk to your new GSII friends. Have fun with your Samsung. They are crap BTW. Easy to perma-brick due to bad engineering on Samsung's part.
Click to expand...
Click to collapse
God damn, no need to be so hostile. He was just trying to inform people who are dissatisfied with their G2x. No need to be so negative.
Powered by a G2x
mackster248 said:
God damn, no need to be so hostile. He was just trying to inform people who are dissatisfied with their G2x. No need to be so negative.
Powered by a G2x
Click to expand...
Click to collapse
This thread is the negative... ihmo.
Because of whiners, more devs are leaving us.
Sent from my Calculator with Android.
coocookuhchoo said:
I posted it here because I am coming from a g2x, and it was specifically my complaints about none of my g2xs working that allowed me to get a really early upgrade. Again, just trying to help. I know there are a lot of people who are frustrated with the g2x's unreliability.
Click to expand...
Click to collapse
No, there are only a handful of you.
Sent from my Calculator with Android.
We are tired of people leaving the G2X thinking they must post a thread to say bye and slam the G2X in the process. We don't need your negative energy. We don't you need to say goodbye to us. Just go away quietly please. We don't care about what deals you got to switch or what you are switching to. Keep your jubilation and negative comments to yourself please.
Just beat it!!
coocookuhchoo said:
Just an FYI,
After some *****ing to retentions about the non-functionality of this phone, I managed to get a new phone at 2 yr contract price. I'm on my 3rd G2X and I have just about every problem imaginable - reboots,shutdowns,calls often don't work,data often doesn't work, etc. If you're frustrated with your G2X but don't want to shell out 600 bucks, it's worth a shot. I told them that the guy at my local tmobile store told me that I might as well stop switching out for replacements since "they're all like that." Basically just kept stressing that they sold me a broken phone, and I just wanted a working one. Good luck!
Click to expand...
Click to collapse
I have a g2x with no issues at all. Trade for your gs2?
Sent from my LG-P999 using Tapatalk
jboxer said:
We are tired of people leaving the G2X thinking they must post a thread to say bye and slam the G2X in the process. We don't need your negative energy. We don't you need to say goodbye to us. Just go away quietly please. We don't care about what deals you got to switch or what you are switching to. Keep your jubilation and negative comments to yourself please.
Click to expand...
Click to collapse
This wasn't a goodbye post, or a g2x-slamming post. I was simply letting people know that if they are frustrated with their g2x, there might be an option they weren't aware of. There was no jubilation or negative comments. Are people so insecure (about their cell phones of all things) that I can't even mention the name of another phone? As I said before, there are many pluses of my g2x - higher pixel density, better screen size, vanilla os, hdmi out, better build quality, etc. The one big minus is that it doesn't work a lot of the time, just like the previous g2x's I've had. If your phone works, then great. This post was not meant for you.
I just felt like this story was worth sharing.
I did the last baseband update, and with it started using the 21y update since nothing else will work with it. With that came the BSOD (Black Screen of Death), which I'm sure alot of other G2x owners have experienced. Been getting it 3-4 times a day during random usage, not just after phone calls. I have to remove the back cover and battery, turn it back on... 3-4 freakin times a day. Last week I flashed the stock recovery to get it back to factory condition and waited. Finally it happend at a point where I could walk over to the nearby T-Mobile store and show them the freeze, ask for a fix. Here's how it goes...
Me: So this has just happend and happens 3-4 times a day. *Shows him phone won't wake up, turn on, nothing. Pull battery, turn it back on*
Him: How old is your phone?
Me: Got it when it launched, so just over a year.
Him: Well it's got some scratches, lets see what we can do... So tell me honestly, do you charge it overnight?
Me: Yes, I plug it in near my bed and use it as an alarm
Him: You shouldn't do that. You probably fried the battery.
At this point I know he's just BS'ing. It's a software issue, it's been fixed on any custom ROM you use. Also, who doesn't charge their phone overnight. So I'm waiting and waiting while he's doing a device replacement order. About 10 minutes go by then
Him: So this is what's going to happen. You'll get a box and in it will be the new phone. You'll have to take your old phone and keep the sim card, back cover, and battery to use on the new phone. It'll just be a new body.
Me: So I use the same battery with the new phone?
Him: Yeah.
Me: Didn't you just tell me I fried the battery and that's why you're ordering a new phone?
Then he just stares at the phone dumbfounded for several long seconds and responds "Well it might not be that."
SMH, took my phone, grabbed the order confirmation, and left.
Dear T-Mobile... TRAIN YOUR EMPLOYEES!!!
Sorry for the wrong location, completely thought I was in the general section.
Three things:
1)This belongs in general.
2)Store employees don't do tech support for T-Mobile. They aren't trained to do so. They have no need to be trained for such as there's no in-store warranty program. They're sales associates and aren't trained for anything about these phones beyond the specs and features and what the phone can do (in effect what they need to know to sell the phone.) Representatives are trained based on their job type for their line of business, and not all the other ones. Because a representative doesn't provide the answer you're looking for off the top of their head, doesn't mean they aren't trained. There's quite literally thousands and thousands of pieces of information that those people have to remember, and you can't expect them to remember every single thing at any time.This is just a case were you should made sure you're talking to the right person. It's like going to a car dealership and asking a sales person to fix your car. They just sell the cars, they don't fix them.
3)Your warranty is ultimately through the manufacturer, so if T-Mobile isn't helping you contact LG for your warranty. They will definitely be more knowledgeable of the product, and since there is not really a risk of talking to the wrong department, its information that's bound to be accurate.
1) I stated that.
2) Store employees should atleast be trained better then to say something is bad, then tell me to continue to use it. This post was for basic humor.
3) My paid insurance is thru T-Mobile.
lilaliend said:
I just felt like this story was worth sharing.
I did the last baseband update, and with it started using the 21y update since nothing else will work with it. With that came the BSOD (Black Screen of Death), which I'm sure alot of other G2x owners have experienced. Been getting it 3-4 times a day during random usage, not just after phone calls. I have to remove the back cover and battery, turn it back on... 3-4 freakin times a day. Last week I flashed the stock recovery to get it back to factory condition and waited. Finally it happend at a point where I could walk over to the nearby T-Mobile store and show them the freeze, ask for a fix. Here's how it goes...
Me: So this has just happend and happens 3-4 times a day. *Shows him phone won't wake up, turn on, nothing. Pull battery, turn it back on*
Him: How old is your phone?
Me: Got it when it launched, so just over a year.
Him: Well it's got some scratches, lets see what we can do... So tell me honestly, do you charge it overnight?
Me: Yes, I plug it in near my bed and use it as an alarm
Him: You shouldn't do that. You probably fried the battery.
At this point I know he's just BS'ing. It's a software issue, it's been fixed on any custom ROM you use. Also, who doesn't charge their phone overnight. So I'm waiting and waiting while he's doing a device replacement order. About 10 minutes go by then
Him: So this is what's going to happen. You'll get a box and in it will be the new phone. You'll have to take your old phone and keep the sim card, back cover, and battery to use on the new phone. It'll just be a new body.
Me: So I use the same battery with the new phone?
Him: Yeah.
Me: Didn't you just tell me I fried the battery and that's why you're ordering a new phone?
Then he just stares at the phone dumbfounded for several long seconds and responds "Well it might not be that."
SMH, took my phone, grabbed the order confirmation, and left.
Dear T-Mobile... TRAIN YOUR EMPLOYEES!!!
Click to expand...
Click to collapse
Ctfu!!!!!! Gota love XDA hospitality
aczarney said:
Three things:
1)This belongs in general.
2)Store employees don't do tech support for T-Mobile. They aren't trained to do so. They have no need to be trained for such as there's no in-store warranty program. They're sales associates and aren't trained for anything about these phones beyond the specs and features and what the phone can do (in effect what they need to know to sell the phone.) Representatives are trained based on their job type for their line of business, and not all the other ones. Because a representative doesn't provide the answer you're looking for off the top of their head, doesn't mean they aren't trained. There's quite literally thousands and thousands of pieces of information that those people have to remember, and you can't expect them to remember every single thing at any time.This is just a case were you should made sure you're talking to the right person. It's like going to a car dealership and asking a sales person to fix your car. They just sell the cars, they don't fix them.
3)Your warranty is ultimately through the manufacturer, so if T-Mobile isn't helping you contact LG for your warranty. They will definitely be more knowledgeable of the product, and since there is not really a risk of talking to the wrong department, its information that's bound to be accurate.
Click to expand...
Click to collapse
4. Just cause it looks like a T-Mobile store doesn't mean it's owned by T-Mobile. There are very few corporate stores out there. Most are just 3rd party companies that have a license to use there name and design for there store. I have dozen of T-Mobile stores in my area but there is only one corporate one. The only way you can tell who they actually are is by looking at the receipt. It will say somewhere on there like "***** Wireless" It's very deceiving but all carriers do it.
well speaking of reps i wanted to ask LG rep on the update for wind mobile as most people know we know have froyo officially, here is how it went down
Mike P: Hello, Guest. Can I help you with anything today?
Guest: hey mike p any status on update for optimus 2x wind, still running froyo
Mike P: The ICS OS upgrade will be initially available for a range of LG smartphones which were released in 2011. The products include: the LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse
Mike P: Broadly speaking, the ICS OS upgrade will be available on LG’s upgradable smart phones starting from the third quarter of 2012. The detailed schedule and relevant models will be determined based on discussions with the carriers in each market.
Guest: so through out 2012 you went from telling me and i quote "your phone will get the update" to "discussions with carriers"
Mike P: Did you see the two messages that I previously sent?
Guest: can you please tell me which LG phone have officially received an update? not preloaded, but an update?
Mike P: Have you received the three messages that I have sent?
Guest: my last question asks for the phones that have actually recived an update not awaiting
Mike P: The ICS OS upgrade will be initially available for a range of LG smartphones which were released in 2011. The products include: the LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse
Mike P: "The products include: the LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse"
Mike P: "LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse"
Mike P: "starting from the third quarter of 2012"
Mike P: We have not yet reached the third quarter of 2012.
Guest: these are phones awaiting and official update sir, and have received nothing, how about the phone promised on second quarter which of them actually received an update for any carrier?
Mike P: "starting from the third quarter of 2012"
Mike P: We have not yet reached the third quarter of 2012.
Guest: I am asking about second quarter promised phone, the ones meant for second quarter?
Guest: as on the facebook page
Guest: LG Optimus LTE, Prada phone by LG 3.0, the LG Optimus 2X, the LG Optimus Sol, the LG my Touch Q and the LG Eclipse.
Mike P: Yes, this would be the global page that also advises that the times would depend and very on county and carrier.
Guest: dis including optimus 2x which have actually received and update, i dont care where around the world, have any received an update?
Mike P: You would have to check with the different country's. We only deal with Canada.
Guest: are you not allowed you say "we have not released an update?
Mike P: Allowed to say? I cant be any clearer. The update will be released in the third quarter of 2012.
Guest: im not asking with regards to my phone, im asking for any phone that have received an update in the light of me changing my phone
Mike P: Update to ICS?
Guest: yeah
Guest: not preloaded updated
Guest: with comma in between
Mike P: "starting from the third quarter of 2012"
Guest: lg nitro?
Guest: thats also in third
Mike P: The models that will be getting the update I have previously provided.
Guest: i wanna buy the lg optimus sol, did that receive ICS
Guest: unlocked no carrier restriction
Mike P: http://www.lg.com/ca_en/mobile-phones/all-phones/LG-LG-P705G.jsp
Mike P: Is the only phone that has been released in Canada with ICS on it at the moment.
Guest: thats the L7 not sol
Mike P: Just googled the phone what you are talking about "sol" and its a phone from the U.K
Mike P: ...
Guest: your essentially telling me since the official release of the android source code that not a single lg phone have received an update as planned and your covering for LG
Mike P: Not in Canada.
Mike P: No,
Mike P: What I am telling you is
Mike P: Updates will be
Mike P: "starting from the third quarter of 2012"
Guest: im just asking for any phone, any phone that have received an update
Guest: can you name one phone that have received an update and ill leave you alone
Guest: i wanna buy an updated phone, not preloaded ICS
Mike P: Did you see the previous messages?
Guest: that not updated yet
Guest: planned to update doesn't mean will receive for certain carrier
Mike P: http://www.lg.com/ca_en/mobile-phones/all-phones/LG-LG-P705G.jsp
Mike P: Is the only phone that has been released in Canada with ICS on it at the moment.
Guest: well LG is a terrible company not a single phone actually received an update on the second quarter of 2012, and you have been ordered not to release any information, have a good day sir
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@above: you're kind of acting like a **** to the rep. They're not in charge, they just regurgitate the information they're given.
Sent from my LG-P999 using XDA
redmonke255 said:
@above: you're kind of acting like a **** to the rep. They're not in charge, they just regurgitate the information they're given.
Sent from my LG-P999 using XDA
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I very well understand, but nobody wants to give information no wind, nor LG.
Edit: In the feedback at the end of the conversation i did give the rep a good review. But lets face it you have to get information off of somebody.
redmonke255 said:
@above: you're kind of acting like a **** to the rep. They're not in charge, they just regurgitate the information they're given.
Sent from my LG-P999 using XDA
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I wouldn't consider the convo being a ****, it was being more knowledgeable then someone in there feild of work he didn't call him out saying he was an idiot and sub par at his job, haha... I probably would've been a jerk to the person, and called him out on what he said. Regurgitate or not what he said was, well... kinda not smart.
Sent from my LG-P999 using xda premium
mt3g said:
I probably would've been a jerk to the person
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You? A jerk? Never
Sent from my LG-P999 using Tapatalk 2
Right, I'm just a shy and fussy person who doesn't speak freely or too freely at times. I like to keep my opinions and thoughts to myself. ;-)
Sent from my LG-P999 using xda premium
Ha! Had the same experience back with the Nokia Nuron however, and it was very similar. I ended up getting 4 new phones, till I was asked if I wanted the G1 instead. Took it in a heartbeat.
Sent from my Galaxy Nexus using Tapatalk 2
At the moment lg doesn't want to make the same mistake, they are not ready to release ICS. This is the correct and true answer. You can believe what you want. Op, you bought your phone with Froyo, who promised you an update? Updates are free, how can anyone complain? Every android smartphone has a problem in some way or another, but the g2x forums have the most whiners hands down. It was so refreshing to talk to Ricardo and laugh at all the retardedness on these forums. Lastly, didn't most of us get our phones for free?
[email protected]
mustangtim49 said:
Lastly, didn't most of us get our phones for free?
[email protected]
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I sure as hell didn't. My G2's wifi module broke 2 weeks out of warranty. I needed a new phone and wasn't eligible for an upgrade. Even if you got your phone for "free", you're still paying for it monthly versus someone who buys their phones outright.
If LG's software engineers haven't been able to figure out ICS, maybe they need new software engineers. I work for a financial services company and if our coders did this piss poor of a job, they'd be collecting unemployment benefits.
I've had to deal with T-Mobile's staff quite a bit over the past few weeks because of various issues and all I can say is that it has been extremely disappointing. You used to be able to get someone that's knowledgeable almost all the time ... not anymore. I tend to firm but very fair to phone staff. I used to work cust. service and I know how bad it is to get an ahole on the other end of the line. I mentioned some of the issues I've had with my phone and, instead of offering to troubleshoot or to send a replacement device, the rep tries to hard sell me to use the upgrade I'm now eligible for to get a new phone instead. I told them that I'm not comfortable spending money on a new phone if T-Mobile is not going to support it. The rep told me I could always void my warranty and install unofficial software lol. During the course of the call, I had 2 reps acknowledge that there were known issues with the G2x. When I asked why they kept selling them with known issues, I was met with silence. To make a long story short, instead of being offered a solution, the calls all ended with a frustrated customer.
---------- Post added at 10:29 AM ---------- Previous post was at 10:26 AM ----------
mustangtim49 said:
Updates are free, how can anyone complain?
[email protected]
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Oh, and how can we complain? How about the 18-month pledge that both LG and T-Mobile signed and casually forgot about. I'm no mathematician, but I don't remember 18 months passing since the G2x was launched.
http://androinica.com/2011/05/android-updates-for-18-months/
RobBull69 said:
Oh, and how can we complain? How about the 18-month pledge that both LG and T-Mobile signed and casually forgot about. I'm no mathematician, but I don't remember 18 months passing since the G2x was launched.
http://androinica.com/2011/05/android-updates-for-18-months/
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"For instance, the members of the update partnership could say that a new device should still be able to receive Android OS updates within the first 18 months of release; however, companies would not be obligated to stick to that guideline, and that does not mean that phones would access every new release."
Guess you missed that part. They're not obligated to get out the release, but try to a point. T-Mobile will try and release the update as long as there is one from the manufacturer to begin with (in this case LG).
As long as the phone does everything it was promised to (work) as it goes in the latest GB, you really can't complain.
Now back in the Froyo days, yes, an update was required for sure, so any issues and no one could fix them. But the last two OTA updates for the G2x have made it stable and run fine for the majority of users, so LG did do their part there.
Finally, in case you ask my opinion on LG, no, I would never buy another LG IF it has an Nvidia chip. God I hate them now. An S4 would be nice, and I love their choice of IPS displays. I like their form factor as well, just no Nvidia, they don't know the meaning of open source.
Sent from my Galaxy Nexus using Tapatalk 2
Google really needs to be more heavy handed if it wants to avoid fragmentation. Android is open source. However, Google apps and access to the Play Store are not. Give manufacturers 6 months after a major release of Android to upgrade devices that have hardware capable of handling the software. If they fail to comply, block access to the Play Store for those devices and create a crapstorm for the OEMs. Obviously, you would have to give OEMs a bit of wiggle room if they are running into legit issues and can prove that they are actively working on getting the update out ASAP. This boy scout pledge crap is obviously not working. I doubt Google would have the balls to pull something like what I described.
RobBull69 said:
Google really needs to be more heavy handed if it wants to avoid fragmentation. Android is open source. However, Google apps and access to the Play Store are not. Give manufacturers 6 months after a major release of Android to upgrade devices that have hardware capable of handling the software. If they fail to comply, block access to the Play Store for those devices and create a crapstorm for the OEMs. Obviously, you would have to give OEMs a bit of wiggle room if they are running into legit issues and can prove that they are actively working on getting the update out ASAP. This boy scout pledge crap is obviously not working. I doubt Google would have the balls to pull something like what I described.
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Block the play store for the majority of their devices? Are you serious? Google would punish itself and the end user more than the supplier.
Sent from my LG-P999 using XDA
mustangtim49 said:
At the moment lg doesn't want to make the same mistake, they are not ready to release ICS. This is the correct and true answer. You can believe what you want. Op, you bought your phone with Froyo, who promised you an update? Updates are free, how can anyone complain? Every android smartphone has a problem in some way or another, but the g2x forums have the most whiners hands down. It was so refreshing to talk to Ricardo and laugh at all the retardedness on these forums. Lastly, didn't most of us get our phones for free?
[email protected]
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so having a phone that most of them randomly restart or black screen on the stock roms is whining now. it took a little over a year for tmobile to fix the g2x, i do not know about the o2x but the phone went EOL on tmobile were it launched in the US a week affter they fixed it and was not sold since november unless it was old stock.
mustangtim49 said:
At the moment lg doesn't want to make the same mistake, they are not ready to release ICS. This is the correct and true answer. You can believe what you want. Op, you bought your phone with Froyo, who promised you an update? Updates are free, how can anyone complain? Every android smartphone has a problem in some way or another, but the g2x forums have the most whiners hands down. It was so refreshing to talk to Ricardo and laugh at all the retardedness on these forums. Lastly, didn't most of us get our phones for free?
[email protected]
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I got my phone about 10 months ago and had to pay $100 + 2Yr Contract. I most certainly didn't get mine for free. Wish I did though