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After waiting patiently for what seemed like forever, I received my TP2 from Verizon. I wanted to use it a week before ordering another. I've found it to be the most enjoyable phone I've owned.
As soon as I decided to order one for my wife, and another person in our Company, it was listed as out of stock - and remains so. I don't think it was in stock for more than 10 days . . .
Does anyone have any inside info on when they might be getting more?
Did you call them and ask? I'll bet the reps don't even know when it's coming back into stock.
I'm surprised it sold out so fast! Must be popular or something
I'll just add that besides the extra size, this is the best phone that I've ever ran, even compared to one of those jesus phones!
I have had a TP2 on order for a few days and spoke with my Verizon business rep this morning. She said she can't even give me an ETA right now, but will let me know as soon as she has some info. Since then she has emailed me and said she's been trying to get an ETA and no one knows. If I get an ETA I will post it.
I just made arrangements with a customer service rep today, since my 30-day worry-free is almost up and my phone reboots every once in a while when closing the keyboard. She told me that they would extend my worry-free, since the phone would be back in stock "no sooner than 2 weeks."
Does this mean that they are holding off on selling more until they load 6.5 on them? That I don't know.
All I can tell you is that you shouldn't expect a TP2 for at least 2 weeks. Get them Imagio's to hold them over, and swap out using your 30-day worry-free guarantee when the TP2s are back in stock in a few weeks.
I believe VZ is waiting to get my TP2 returned to them so they can resell it It'll be there in two days!
I thought the "echo" was a fluke, but it was always there the majority of the time, even with full bars.
Apparently the imagio does this too, sigh.
I was going to put up with it, but ATT made me a SWEET offer when I call them to cancel, so I have a pure on the way.
This is pretty sad, there is something more to this VZW story than we are being told.
It's pathetic really, where the only option is EBay/CL to get one of this phones. Not the best "channel" to be making this type of purchase.
I talked to a rep today. She said she wished she knew when they'd be in (sounded like she's been asked the same question a million times).
I then asked if they were waiting until 6.5 was ready for the device. She said there has been no word at all about 6.5 on the TP2.
So then I asked if I could get an email when they get some in stock. "No."
Seriously?
All you early adopters lucked out. This is frustrating.
Yup, I've posted before on the echo/voice quality before on the VZ TP2.
I called ATT to cancel my other line and got the dog and pony. OMG what a nice dog and pony it was.
I could have got pure for $90 if it was my main line, but I wanted to port my main line back. So it was $120 out of contract for a pure.
Then additional discounts on service and a TON of rollover mins added. I would have had to pay full price if I wanted to go back to ATT through the normal route.
More to this story, not really. My friend cancelled his THREEGS cause he moved very rural with only edge service. They gave him a similar SWEET deal for coming back, he said he had a spare normal phone, so he now has THREEGS on only a voice/txt plan, with no data.
This is nothing new. It's just what ATT offered after I complained about a few things in their "customer retention" department.
--------------------------------
STOP!
I did the same with VZ, saying I wanted to port back to ATT, and they basically said, "have a nice day".
I said, 30 day policy, I'm returning. I got MISINFORMATION from VZ, but they did give me another number that I had to call to verify the return. This was NOT the number on the receipt that explained the return policy.
The first CS rep on the number on the receipt stated that I had to return the phone with the label in the box... yay, no problem!
Then she said that I had to call the other number after 14 days to verify return. Then she said that when I called that other number they would have to transfer me to regular CS at VZ to verify. I was like WTF, ok if that's the procedure.
Remember this was an internet sale, TP2. I called 8007117773, and they said that what was above was not true. Gave the return label tracking, she then said it "could" take 14 days for the credit to show on my account and the regular VZ rep was wrong. They handle everything, and if I don't see my credit in 14 days, then call back.
quid246: is that enough for ya? I don't think I left out any details.
hanfeitzu02 said:
I talked to a rep today. She said she wished she knew when they'd be in (sounded like she's been asked the same question a million times).
I then asked if they were waiting until 6.5 was ready for the device. She said there has been no word at all about 6.5 on the TP2.
So then I asked if I could get an email when they get some in stock. "No."
Seriously?
All you early adopters lucked out. This is frustrating.
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Maybe I should have just sold mine for the out of contract price of IIRC $525?
I'm not so sure the echo problem was lucking out. I talked to VZ and they had no idea.
I let a few friends use my TP2 VZ over last weekend and they were like, "I hate how that sounds, it's like you are in a bathroom and the volume goes in and out".
UGH. Maybe I should just stick with my first gen diamond
syntrix... thanks for the great stories.
But my comment was not directed at you... just at the VZW "out of stock" situation.
I am glad I got mine before they sold out! I only had to pay like $36 for mine!! Best $36 I have ever spent!
i thinks sometimes it may be a matter of being quick. i went to their website last week on Thursday around 10am, saw them in stock and got on the phone right away. after i got off the phone (30-40 minutes) i checked again on the website and they were out
ohumad said:
i thinks sometimes it may be a matter of being quick. i went to their website last week on Thursday around 10am, saw them in stock and got on the phone right away. after i got off the phone (30-40 minutes) i checked again on the website and they were out
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You probably got the last one!!!
I got lucky too...I called to ask when they'd be back in stock after noticing "Out Of Stock" in the online store the day I finally decided to order mine. Telesales rep said he knew nothing about them being out of stock and guaranteed he had two for me. I even had my order post-dated in their system for Oct 2 (about a week's delay, waiting for payday) and sure enough I got them last Tuesday.
My Sprint contract is due to cancel itself in a week, as I was asked to find a new home due to my incessant roaming on my 2nd line...suffice to say I was a bit worried until FedEx showed up and I finally had them in my hand. Never know what kind of stuff a sales rep is going to pull to make his commission.
My wife has been checking the website 2 to 3 times per day for availability. Our small business manager at our local Verizon store said they do not receive notification when product is available, they have to check their computer just like we do.
Well, today after lunch she checked the site and got lucky! Hopefully, two TP2 phones will arrive in our office tomorrow!
Good for her!
WAR_GA said:
My wife has been checking the website 2 to 3 times per day for availability. Our small business manager at our local Verizon store said they do not receive notification when product is available, they have to check their computer just like we do.
Well, today after lunch she checked the site and got lucky! Hopefully, two TP2 phones will arrive in our office tomorrow!
Good for her!
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Same here. I have been checking several times daily online as well as calling with no luck. This morning I checked at 9 and they were still out of stock and then I checked again while waiting for the UPS computer to boot ,at about 10:30, and they were in stock online so I ordered as fast as I could! Should be here tomorrow! I am very excited
DITTO... back in stock now. I ordered one at 2:30 and got tracking saying it will be here tomorrow morning. WOW
I had to wait until Midnight this morning to order since my phone wasn't available for an upgrade discount until today. I was able to get my order in just in time it appears, as the TP2 is now back out-of-stock.
syntrix said:
Maybe I should have just sold mine for the out of contract price of IIRC $525?
I'm not so sure the echo problem was lucking out. I talked to VZ and they had no idea.
I let a few friends use my TP2 VZ over last weekend and they were like, "I hate how that sounds, it's like you are in a bathroom and the volume goes in and out".
UGH. Maybe I should just stick with my first gen diamond
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I dont know if I am wrong about this but it sounds like like the noise reduction feature is enable in the phone. I disable that feature because I hate it. It never works properly on any phone I have owned, even non pda phones. I do not have this "echo / bathroom sound" problem with my phone. Check to see if this fixes it. The setting is in the phone setting, on the advance tab, the last option on the bottom that says "Reduce noise in phone calls" has a drop down box. I have this option set to "Never". If yours is set to "Automatically" or "Always", change it to "Never" and see if it fixes the problem. Again this is only a guess from the way the problem is described above.
Nope it was the first thing I verified!
This is my first post, but since I've received more than my fair share of phone tweaks from this forum, I figured I should give back what little I know:
I spoke with an AT&T (self-proclaimed) Android Specialist today over the phone about returning my Captivate which is still under warranty for the GPS issues. He told me that Samsung planned to send out the 2.2 update in third-quarter, which translates into a few weeks from today. He stated that the GPS issue was not covered under AT&T warranty because the manufacturer is developing the fix and will be distributing it OTA.
I understand that Sammy and AT&T reps have been untruthful in the past, and this may be no exception. At least it's from the mouth of someone at AT&T who claims to be an Android expert.
I seriously dont care what they claim any more...its insulting that Nexus S came out with Gingerbread and we still do not even have Froyo officially...I will keep getting my stuff from the Devs here
joenusz said:
This is my first post, but since I've received more than my fair share of phone tweaks from this forum, I figured I should give back what little I know:
I spoke with an AT&T (self-proclaimed) Android Specialist today over the phone about returning my Captivate which is still under warranty for the GPS issues. He told me that Samsung planned to send out the 2.2 update in third-quarter, which translates into a few weeks from today. He stated that the GPS issue was not covered under AT&T warranty because the manufacturer is developing the fix and will be distributing it OTA.
I understand that Sammy and AT&T reps have been untruthful in the past, and this may be no exception. At least it's from the mouth of someone at AT&T who claims to be an Android expert.
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Quarter 1: Jan, Feb, Mar
Quarter 2: April, May, June
Quarter 3: July, Aug, Sept
Quarter 4: Oct, Nov, Dec
designgears said:
Quarter 1: Jan, Feb, Mar
Quarter 2: April, May, June
Quarter 3: July, Aug, Sept
Quarter 4: Oct, Nov, Dec
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Depends on when a company sets up their fiscal year...
EX: I am in Q3 at the company I work for.
shaolin95 said:
I seriously dont care what they claim any more...its insulting that Nexus S came out with Gingerbread and we still do not even have Froyo officially...I will keep getting my stuff from the Devs here
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And how. The cognition ROM has made me fall in love with my phone in a way AT&T never could. But a GPS fix would help me avoid buying a TomTom and that would make me very happy.
So if a company just arbitrarily sets up when their quarters are and then tells you 3rd quarter, doesn't that just mean "someday"? It doesn't tell me anything more than that! Until someone can actually pin down a month and a year then the answer is "maybe someday". I've read zillions of posts where people "have the scoop", but the scoop is always the same thing. "It will be out one day"!
Yes, and if you look at AT&T's financial reports. Their fiscal year ends on Dec 31 (they announced fourth quarter earnings yesterday); if Froyo is really coming in the third quarter; it's a long way away.
I hope you're right, but I doubt the guy had any idea. A couple weeks ago went to my ATT service center to see if I could swap out my rev 1007 phone for the shutdown issue.
Was told by the "specialist" that there are no know faults with the Captivate. Any reboots, signal issues, gps issues, etc are all the fault of the 2.1 operating system. He then went on to tell me that we will be going straight to Gingerbread in February.
I don't buy it. Just letting you know I don't think any of them have any clue what the heck is going on.
BS
I don't know about you but I'm feed up with all the BS about this. **** or get off the POT
designgears said:
Quarter 1: Jan, Feb, Mar
Quarter 2: April, May, June
Quarter 3: July, Aug, Sept
Quarter 4: Oct, Nov, Dec
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Click to collapse
For some companies - it's flip-flopped - i.e.:
Quarter 1: July, Aug, Sep
Quarter 2: Oct, Nov, Dec
Quarter 3: Jan, Feb, Mar
Quarter 4: Apr, May, Jun
And no - companies don't "arbitrarily" pick their quarters.. - my company is currently on the above Quarterly schedule (resets mid-year). A lot of car companies also now have switched to this calendar year as well - due to the fact that they typically release "next year's model" during mid-year..
Anyway - by the OP's original timeline - you'll see 2.2 theoretically by end of March. Though, previously - the update was promised by EOY 2010 - so I'm betting we'll see another one of these posts come out about May stating that "2.2 will be out EOQ4 - per Android Specialist"...
bobbylx said:
I hope you're right, but I doubt the guy had any idea. A couple weeks ago went to my ATT service center to see if I could swap out my rev 1007 phone for the shutdown issue.
Was told by the "specialist" that there are no know faults with the Captivate. Any reboots, signal issues, gps issues, etc are all the fault of the 2.1 operating system. He then went on to tell me that we will be going straight to Gingerbread in February.
I don't buy it. Just letting you know I don't think any of them have any clue what the heck is going on.
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Will Hansel and Gretel be there too?
Again, they will say anything to get you off their backs. I used to be in customer service, I know all to well.
Any reboots, signal issues, gps issues, etc are all the fault of the 2.1 operating system. This made me spit coffee all over my screen. They would knowingly put an os on the phone that would cause faults.
cappysw10 said:
Will Hansel and Gretel be there too?
Again, they will say anything to get you off their backs. I used to be in customer service, I know all to well.
Any reboots, signal issues, gps issues, etc are all the fault of the 2.1 operating system. This made me spit coffee all over my screen. They would knowingly put an os on the phone that would cause faults.
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Yeah. I got a kick out of it. I really had to hold myself back from laying into the poor guy. Gingerbread in February, yeah, umm... wasn't even sure how to respond to that. I just grabbed my phone and walked out.
I really am not mad at ATT or Samsung, but I am frustrated that there has been no "Official" word from either of them. If you want to release 2.2 in September, whatever, at least let your customers know. The rumors and FUD make it worse than it should be.
Third quarter would mean that alot of phones would be beyond their one year warranty. If a phone is bricked during the update process then Samsung would have no liability anymore since the phones would be out of warranty. Just a thought!
I am almost willing to bet I will have a Atrix before official froyo is released on the Captivate.
Sent from my SAMSUNG-SGH-I897 using XDA App
I think AT&T originally planned to have Froyo available by end of 2010, but something slipped/changed. I was having trouble receiving sms messages between November 27th and December 12th. My phone is paid for by my company, so when I call, I go to the business support, not standard company support. I called AT&T once in the first week of December and after trying several things, the issue was apparently fixed. It came back about a week later and after calling again, we determined that something was wrong with the SIM card connection because both times I called, as soon as I pulled the SIM and put it back in, I received my queued up messages.
Anyway, the reason I mention this is because the second person I talked to asked about what version/update I was running on my Captivate. When I told him I had 2.1, he said 2.2 is available. When I told him that it had not been released yet, he looked it up in the system and then agreed that it definitely had not been released yet, but when he said 2.2 was out, he was going based upon the date for the 2.2 release in a previous e-mail.
Now obviously, anything AT&T service reps say should be taken with a grain of salt, but the guy I talked to was genuinely surprised when he saw that 2.2 had not yet been released. Unless he completely misread/misunderstood whatever e-mail he had seen, it leads me to believe that something happened to delay the 2.2 update. Perhaps if we are lucky it was due to issues in 2.2 that made AT&T request 2.2.1 from Samsung. I think that 2.3 is a pipe dream. We may get it sometime, but not in Q1 or Q2 of this year.
2.2.1 will be a pipe dream as well. I'd bet when we finally get our hands on the offical release, 6 months later, it will be the same UCJK1 AT&T received back in Nov. 2010.
Remember the infamous SMS bug is only been fixed in 2.2.2 by Google. There is really no sense to release 2.2.1 Froyo at this time. I'd bet they will stick with 2.2 (with many bugs) or just skip over to 2.3 (with new bugs).
foxbat121 said:
2.2.1 will be a pipe dream as well. I'd bet when we finally get our hands on the offical release, 6 months later, it will be the same UCJK1 AT&T received back in Nov. 2010.
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Perhaps we will get stuck with 2.2, just like the Vibrant, but the 2.2.1 update has already been deployed to i9000's, so it is possible that AT&T got it from Samsung also. I think 2.2.1 is more likely than 2.2.2 or 2.3.x since Samsung has actually released 2.2.1 to some Galaxy S models.
I am inclined to believe that the quarter system is involved....But..... If you look at what these companies focus on now It is not in their best interest to Update these devices. They only want new contracts/Devices sold. New Devices = Revenue for parties. Look at the recent prices of the ATRIX and INFUSE 149/99 which will equate to free after a few weeks from 3rd parties. I really do not see an update coming anytime soon. Thanks to the developers I will keep this device until I can get a new one for free.
I just spoke to a at*t business representative. He said his information is that the 2.2 update is not complete and that he had no ETA for the update.
I’m thinking 3rd quarter sounds about right.
Well the att rep I talked to last year said year end when I bought the phone. That was one stipulation for me buying it. Did it ever come year end? NO! ATT is full of it and they are refusing to take the blame for them selling a phone that is flawed.
I have learned two things from this experience.
1. AT&T doesn't give a sh!t about its customers
2. Samsung doesn't either!
Last samsung phone I ever buy as well as last contract I ever have with AT&T!
I've been waiting for this device. But with it supposedly coming soon, they seem to be non-existent.
First At&t told me it was coming on the 12th. I went to an At&t store on the 11th, just hoping to check out a display device. They didn't have one., and had no idea when it was coming. It also wasnt being marketed anywhere in the store.. No mention of it on displays.
Went to another At&t store the next day. Same thing. If a phone is supposedly releasing in a day or two. Wouldnt at the very least be a coming soon display or device.
Today I went to Best Buy since they have a little samsung store in mine. I couldnt find any mentions of it. When I asked about seeing a display device, he said they had one up for a day and took it down. No reason as to why they removed it or when it was going to be on sale now..
Even the website date has changed. Now says in stores tomorrow. Yet I've been to 4 At&t stores and none of them seem to know this, have a display device, or shown anywhere.
Is anyone else having similar experiences?
BlackBradPitt said:
I've been waiting for this device. But with it supposedly coming soon, they seem to be non-existent.
First At&t told me it was coming on the 12th. I went to an At&t store on the 11th, just hoping to check out a display device. They didn't have one., and had no idea when it was coming. It also wasnt being marketed anywhere in the store.. No mention of it on displays.
Went to another At&t store the next day. Same thing. If a phone is supposedly releasing in a day or two. Wouldnt at the very least be a coming soon display or device.
Today I went to Best Buy since they have a little samsung store in mine. I couldnt find any mentions of it. When I asked about seeing a display device, he said they had one up for a day and took it down. No reason as to why they removed it or when it was going to be on sale now..
Even the website date has changed. Now says in stores tomorrow. Yet I've been to 4 At&t stores and none of them seem to know this, have a display device, or shown anywhere.
Is anyone else having similar experiences?
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Mods will close this thread.
There is about 3 threads in this under general.
US release date, tmobile release date, and att pre orders.
BlackBradPitt said:
I've been waiting for this device. But with it supposedly coming soon, they seem to be non-existent.
First At&t told me it was coming on the 12th. I went to an At&t store on the 11th, just hoping to check out a display device. They didn't have one., and had no idea when it was coming. It also wasnt being marketed anywhere in the store.. No mention of it on displays.
Went to another At&t store the next day. Same thing. If a phone is supposedly releasing in a day or two. Wouldnt at the very least be a coming soon display or device.
Today I went to Best Buy since they have a little samsung store in mine. I couldnt find any mentions of it. When I asked about seeing a display device, he said they had one up for a day and took it down. No reason as to why they removed it or when it was going to be on sale now..
Even the website date has changed. Now says in stores tomorrow. Yet I've been to 4 At&t stores and none of them seem to know this, have a display device, or shown anywhere.
Is anyone else having similar experiences?
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Jusy got Done Ordering Mine had to call , would not let me do it online using jump , THe Phone Actually Exists and I should receive mine Monday Overnight shipping 24$ + TAx 52$......and now after 2 mnths of Anticipation and receipt printed out ........I'm outta here finally gonna Grab Some sleep......................
xile6 said:
Mods will close this thread.
There is about 3 threads in this under general.
US release date, tmobile release date, and att pre orders.
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thanks. didnt post it in there. since it says "Please do NOT post questions in this forum (Galaxy Note Edge General forum). All questions should go in the Note Edge Q&A, Help & Troubleshooting forum"
Kinda confusing.
I am having similar experiences...
I've called about five different ATT company stores in my area and all of them (as of yesterday) were stating that the Note Edge wouldn't be available in stores until Monday or Tuesday of next week. And to add on that, they state that it is "selected stores" and that they're not sure.
I'm gonna call some stores later today. I'm hoping that it does get delivered sometime today so I can pick one up. If I do get lucky, I'll be sure to add to this thread.
Alright guys I just want to rant a little as I am upset. BestBuy totally screwed my preorder up.
I preorder a black s7 edge from BestBuy on Feb 23rd. Expected release date of March 11th and so forth. Then March 1st I see that some are already getting there packages (I did the in store pickup - my first mistake) Getting a little inpatient I decided to check my order and it says expected release and pick up date as March 7th. Stoked I waited until today and got a pick up email saying it was time (YES!!!!)
Go into the store today and they give me the Gear VR and the SD Card that comes when you preorder from bestbuy... but no phone... I asked the girl is that everything? And shes like let me check and notices that its missing. She asked the guy standing next to hear and they went over the preorder pick up sheet that they had, as I started to get worried that they messed up. All I could see was every other persons preorder s7 in the back - taunting me.
They eventually said that they didn't have my order yet (I mean I only preordered on the first day...) and that it should come in later today. I waited around and then was fed up and ended up just leaving. I called BB at they're phone to check about an hour later... They dont expect my order until the 11th. So everyone else who preordered can pick it up today... while I wait until Friday. Pretty upset about it.
Ended up calling the store and asked if they were in stock and they said Yes they had 2 more and I'm like you got to be kidding me, I cancel my preorder and go back to the store to just purchase it there... To bad they ended up running out of stock before I got there.
Thank you bestbuy for ruining my release day... I now have to wait for them to come back into stock before I can get anything
tl:dr Bestbuy messed up my preorder, then called and said they had stock. Cancelled preorder and went back and they were out of stock.
Rapazzo said:
Alright guys I just want to rant a little as I am upset. BestBuy totally screwed my preorder up.
I preorder a black s7 edge from BestBuy on Feb 23rd. Expected release date of March 11th and so forth. Then March 1st I see that some are already getting there packages (I did the in store pickup - my first mistake) Getting a little inpatient I decided to check my order and it says expected release and pick up date as March 7th. Stoked I waited until today and got a pick up email saying it was time (YES!!!!)
Go into the store today and they give me the Gear VR and the SD Card that comes when you preorder from bestbuy... but no phone... I asked the girl is that everything? And shes like let me check and notices that its missing. She asked the guy standing next to hear and they went over the preorder pick up sheet that they had, as I started to get worried that they messed up. All I could see was every other persons preorder s7 in the back - taunting me.
They eventually said that they didn't have my order yet (I mean I only preordered on the first day...) and that it should come in later today. I waited around and then was fed up and ended up just leaving. I called BB at they're phone to check about an hour later... They dont expect my order until the 11th. So everyone else who preordered can pick it up today... while I wait until Friday. Pretty upset about it.
Ended up calling the store and asked if they were in stock and they said Yes they had 2 more and I'm like you got to be kidding me, I cancel my preorder and go back to the store to just purchase it there... To bad they ended up running out of stock before I got there.
Thank you bestbuy for ruining my release day... I now have to wait for them to come back into stock before I can get anything
tl:dr Bestbuy messed up my preorder, then called and said they had stock. Cancelled preorder and went back and they were out of stock.
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That really sucks for you..
I'm picking mine up today at bestbuys and now concerned.
That sucks, sorry for you and I'll hope you'll get it soon still! Next time, maybe keep your order just in case till you have the device in hand before canceling it :/
Sent from my LG-D855 using Tapatalk
That's terrible, I'm so sorry. There was no way they could hold a phone for you while you were on your way back?
I just picked mine up but they screwed up on what I ordered.. They were trying to give me an Galaxy S7 instead of the edge. It even had my name on it! Luckily they had extras on the edge.
adocorp said:
That really sucks for you..
I'm picking mine up today at bestbuys and now concerned.
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I hope you had better luck than I did
jonsic said:
That's terrible, I'm so sorry. There was no way they could hold a phone for you while you were on your way back?
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Unforuntely it was first come first serve... I mean its not like I preordered it in February
Tectas said:
That sucks, sorry for you and I'll hope you'll get it soon still! Next time, maybe keep your order just in case till you have the device in hand before canceling it :/
Sent from my LG-D855 using Tapatalk
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Yeah just wasnt thinking, I shouldnt have cancelled but I thought no one would go and buy the 2 left by the time I got there :crying:
I feel for you, but the original date quoted to you was 11 march, you canceled HOPING to get it earlier, and it didn't work. Honestly I am not impressed with Best Buy for this, but you can't blame them for your lack of phone right now.
Sent from my SM-T710 using Tapatalk
Don't know how best buy works but yeah that blows, personally before cancelling my pre order I would have called the store reserved a phone an paid a deposit maybe and said I was gonna come pick it up within the next hour. Once I'd got the phone from the store then I would of cancelled my pre order.
Maybe redo pre order and keep checking with the store if they have stock, if so do the above.
On a side note since you cancelled the original pre order did you have to give the gear vr back?
I thought the same thing happened to me. My mom had to pick it up because it is on her verizon account. I got the email this morning saying it was ready so my mom got off work to go get it. When she got there they said I wasnt on the list so it was not ready and sent her away. So I called them and told them I got an email saying it was ready, so they went and looked again and ended up finding it. So now she has to make another trip to go pick it up.
mklass said:
Don't know how best buy works but yeah that blows, personally before cancelling my pre order I would have called the store reserved a phone an paid a deposit maybe and said I was gonna come pick it up within the next hour. Once I'd got the phone from the store then I would of cancelled my pre order.
Maybe redo pre order and keep checking with the store if they have stock, if so do the above.
On a side note since you cancelled the original pre order did you have to give the gear vr back?
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Still have it and have not been billed for it, who knows maybe ill get 2 :good:
In general best buy screws up a lot. I dealt with tmobile because I'm on jod. But they screwed up in the store by my house with my mom's note 5. I was telling her what not to do with the s pen and their employee actually showed her and broke her son pen and refused to do anything but replace the phone after their employees screwed up.
Bradfordv said:
In general best buy screws up a lot. I dealt with tmobile because I'm on jod. But they screwed up in the store by my house with my mom's note 5. I was telling her what not to do with the s pen and their employee actually showed her and broke her son pen and refused to do anything but replace the phone after their employees screwed up.
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What exactly did you expect them to do, fire the employee? If they replaced the device they did what they should have, anything they do to the employee should not be done in front of customers.
Sent from my SM-T710 using Tapatalk
Sorry to hear you had to go through all that.
I pre-ordered from Best Buy and my only complains was that their pickup line is SO SLOW.
I got an email that my S7 Edge was ready (my wife's wasn't). We went to the store to pick it up and I noticed the box only said S7 on it. I asked and they confirmed it was a vanilla S7. I told them I ordered an Edge and apparently someone had miskeyed the inventory and didn't see that I ordered an Edge. They said that while they had gotten in plenty of S7s in, they hadn't gotten any Edges yet. Yeah, it sucked as we would have at last liked to have one since my wife's S5 battery can barely hold a charge. But considering it wasn't even expected to be in until Friday? No big deal. They apologized but really, what more can they do but that? It's not like they had something they could give me right then. Mistakes happen.
Yeah it sucks it wasn't there, but it is it really worth getting all upset and spun up over? It's not like you're using a flip phone or you're going hungry. And you should have it by the end of the week - when it was supposed to ship anyway. It's not like you're not going to get it. You just aren't getting it as early as you hoped.
First world problems, man. Relax and be happy.
Superguy said:
I got an email that my S7 Edge was ready (my wife's wasn't). We went to the store to pick it up and I noticed the box only said S7 on it. I asked and they confirmed it was a vanilla S7. I told them I ordered an Edge and apparently someone had miskeyed the inventory and didn't see that I ordered an Edge. They said that while they had gotten in plenty of S7s in, they hadn't gotten any Edges yet. Yeah, it sucked as we would have at last liked to have one since my wife's S5 battery can barely hold a charge. But considering it wasn't even expected to be in until Friday? No big deal. They apologized but really, what more can they do but that? It's not like they had something they could give me right then. Mistakes happen.
Yeah it sucks it wasn't there, but it is it really worth getting all upset and spun up over? It's not like you're using a flip phone or you're going hungry. And you should have it by the end of the week - when it was supposed to ship anyway. It's not like you're not going to get it. You just aren't getting it as early as you hoped.
First world problems, man. Relax and be happy.
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Doesnt look like I'm getting it today either lol, Even on the "expected" release date. Last time I will be shopping at BB
So... today i went to change my devices because i have a defective one. When the guy was making the exchange he said he needed a register number, but the girl who made the pre-order in the store for me didn't put any register number. Then everything went to hell! i called the department of solution from my car and guess what did i find out? They told me that the LG V20 has been removed from the warranty buyng remorse program of tmobile and thus i wouldnt be able to make the exchange. I got so pissed off with the guy that i had to smart up and then came out with the bunch of calls i have made to the department of solution and technical department and also all the chats i have done, which in total would make 22 agents i have spoken to, 13 agents by chat, 7 agents from the department of solution, and 2 agents from technical department. finally when i said that the guy from the technical department wrote a note in the system, he then said : "let me see the report and see what i can do" . Finally he send me a label shipping so that i could send the device and they will send a new one. BUT REALLY! I have driven from north to south and east to west in miami , from store to store, and ended up with this huge surprise of the warranty removed for the LG V20 from Tmobile. BETTER WATCH OUT PEOPLE! SMART UP! OTHERWISE YOU WILL KEEP YOUR DEFECTIVE DEVICE!
What do you mean warranty removed?
Doesn't sound like warranty removed. Either someone was pulling your chain, you pissed off a rep or two and they made some notes to make your life harder and/or T-Mobile might've have changed the policy on return period. Seriously doubt your warranty is removed. Warranty is through LG. I registered mine.
nest75068 said:
What do you mean warranty removed?
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@rbiter said:
Doesn't sound like warranty removed. Either someone was pulling your chain, you pissed off a rep or two and they made some notes to make your life harder and/or T-Mobile might've have changed the policy on return period. Seriously doubt your warranty is removed. Warranty is through LG. I registered mine.
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Well you know the 14 days given for buyer remorse? well, they weren't giving it to me. I havent pissed off anybody yet they did piss me? AAAAAH NOPE. No way in hell. Finally i managed to make them send me the shipping label and do the exchange. But i have been since 8 am doing this. I bought my phone on 19 of this month and it arrived on 21, i still have 1 more days before the 14 days expire, and they are trying to revoke my privileges ? Screw them. Im paying money for it. It is not free and under no circumstances it has been my fault that the device is defective. I havent even flashed the new TWRP and root methods nor invented with anything like that. Anyway. i will contact an agent via chat now before i send the package through UPS just to be safe.
Ah got it
Just FYI for the future -the 14 days starts from their shipping date (which you're still within so no worries) not the date you receive it (a little caveat hidden in the small/fine print of their 14 days period).
But yeah I'd be upset if I was still within that time frame and having issues.
@rbiter said:
Doesn't sound like warranty removed. Either someone was pulling your chain, you pissed off a rep or two and they made some notes to make your life harder and/or T-Mobile might've have changed the policy on return period. Seriously doubt your warranty is removed. Warranty is through LG. I registered mine.
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How do you register it through LG?
el_chuqui said:
How do you register it through LG?
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https://www.lg.com/us/support/mylg/product-registration
nest75068 said:
Ah got it
Just FYI for the future -the 14 days starts from their shipping date (which you're still within so no worries) not the date you receive it (a little caveat hidden in the small/fine print of their 14 days period).
But yeah I'd be upset if I was still within that time frame and having issues.
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yeah i know that! Thats why i know i still have 1 day left and i have spent all these days trying to do the replacement. Can you believe that?
jinkerz9430 said:
yeah i know that! Thats why i know i still have 1 day left and i have spent all these days trying to do the replacement. Can you believe that?
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That's weired, I normally have really good luck with Tmobile (aside from 1 instance recently).
I'm on Jump on Demand. I did a Jump for one of my lines to go from an iPhone 6s+ to an iPhone 7+. We got the phone on October 6th. I get my bill and they were trying to charge me for the 6s+ from 9/20 - 10/19 and the iPhone 7+ from 9/20/-10/19 lol
Yeah that wasn't going to happen but it took several calls and I finally just said fine, I have no problems going back to AT&T sine really I am the only one who uses JoD out of my family everyone can deal with same phone for a year. That got them to take care of it.
nest75068 said:
We got the phone on October 6th. I get my bill and they were trying to charge me for the 6s+ from 9/20 - 10/19 and the iPhone 7+ from 9/20/-10/19 lol
Yeah that wasn't going to happen but it took several calls and I finally just said fine, I have no problems going back to AT&T sine really I am the only one who uses JoD out of my family everyone can deal with same phone for a year. That got them to take care of it.
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Well,, isnt that enough to piss you off? i mean, money doesn't grow from trees , and even less for me having to pay college without fafsa So anyway, i did one last chatbox for today with tmobile just to keep it in record and rub it in their faces if something happens.... Now im phoneless for who knows how many days.
Swapping the device because it was defective has nothing to do with the buyers remorse period. My v20 was immediately defective from the store and I was able to swap it out with no issues at all.
jay-red said:
Swapping the device because it was defective has nothing to do with the buyers' remorse period. My v20 was immediately defective from the store and I was able to swap it out with no issues at all.
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Well, i dont know what the heck happened, But they weren't allowing me to replace it. In fact, the guy from Tmobile's store wanted me to give them the phone then buy the new phone directly from them and then i would lose the promotion of $200 dollars. The heck, after that i grabbed my defective phone went to the car and called the solution department. And there is were the second issue began. How could i have noticed that my device was defective if the behavior started when i used the phone on the third day? But i also noticed the screen bleeding at the first but decided to let it slide just because i wouldn't cry for some screen bleeding and that's it. But then at the third day, when the signal bar showed an x then it showed that it was connecting to the sim card again and also it started to reboot, HELL NO!, replacement for sure! But i have been dealing with that since the first day the phone showed the symptoms ,and i have been jumping from store to store, and from agent to agent and from, department to department. (by the way while i was talking with the guy on the department of solution today the signal dropped 5 times, so i lost him 5 times, although i warned him)
I am pretty sure that if the phone is mailed to you then you actually have 20 days for buyers remorse. As others have stated though a warranty exchange is not buyers remorse.
Sent from my LG-H918 using XDA Premium HD app
Intub8 said:
I am pretty sure that if the phone is mailed to you then you actually have 20 days for buyers remorse. As others have stated though a warranty exchange is not buyers remorse.
Sent from my LG-H918 using XDA Premium HD app
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Im currently talking with a supervisor "FINALLY!" they will keep the promotion of the $200 dollars since it is not on tmobile anymore but they will add it to the new phone!. However, here is the downside.... I will have to wait until the latest week of november for the phone to arrive. In other words.... I'm phoneless....
i feel your pain. mine freaked out this morning while i slept. got up to a bootloop that i can not fix. called lg. was told to send it in for repair. said i'd deal with t-mo as i can't go without a phone. called t-mo, got told in order to get an exchange i would have to send in my current phone and wait 7 days for them to confirm they recieved the device then they'll ship new one. on plus side they did let me have a loaner for the time being. not the best but hey at least it works.
OvrDriVE said:
i feel your pain. mine freaked out this morning while i slept. got up to a bootloop that i can not fix. called lg. was told to send it in for repair. said i'd deal with t-mo as i can't go without a phone. called t-mo, got told in order to get an exchange i would have to send in my current phone and wait 7 days for them to confirm they recieved the device then they'll ship new one. on plus side they did let me have a loaner for the time being. not the best but hey at least it works.
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you got lucky they even gave you a spare one. They gave me nothing! im phoneless now! . I had to ask my mother for her phone for the time being (i installed a custom rom Resurrection remix on her LG G3 so that i could have 2 separate accounts in the phone and to not have to install apps on her profile, only in mine) . The supervisor who finally solved the issue today agreed with me about tmobile making a mess out of such simplicity. if i were to send you every single chat i did with them in addition to the conversations i had through the phone and all that you would have seen that it looked more like they wanted to act like fools and also as a conspiracy or something. Anyway, at least it is solved now. On the other hand,,, i spent a lot of gasoline and time dealing with this issue instead of studying for my midterms this week.
jinkerz9430 said:
you got lucky they even gave you a spare one. They gave me nothing! im phoneless now! . I had to ask my mother for her phone for the time being (i installed a custom rom Resurrection remix on her LG G3 so that i could have 2 separate accounts in the phone and to not have to install apps on her profile, only in mine) . The supervisor who finally solved the issue today agreed with me about tmobile making a mess out of such simplicity. if i were to send you every single chat i did with them in addition to the conversations i had through the phone and all that you would have seen that it looked more like they wanted to act like fools and also as a conspiracy or something. Anyway, at least it is solved now. On the other hand,,, i spent a lot of gasoline and time dealing with this issue instead of studying for my midterms this week.
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oh it wasn't easy, i first called lg, got no where with them except send it in for repair, called t-mo, we can send you one before you send yours in if you want to pay a new 50$ down plus tax on 749$ plus shipping, went to store. they couldn't exchange it because i bought it online. however i know the guy there real well so thats why i got a loaner. i paid i think 12$ and got the cheapest android device they had in stock. i'll return it when i get my new v20 and get my 12$ back and no restocking fee(got lucky here), and then i come home to call t-mo again to get told i'd have to pay or wait 7 days for them to get my device first then they'll send me a new one. i tend to get frustrated really easially. feel sorry for the rep at t-mo cause she got an earfull. it'd be nice if they knew there jobs and t-mo's policies on things. whatever the case a new one is coming. and problem solved, but by no means was it easy or as difficult as your situation. i feel sorry for ya man, but at least ya got it dealt with.
OvrDriVE said:
oh it wasn't easy, i first called lg, got no where with them except send it in for repair, called t-mo, we can send you one before you send yours in if you want to pay a new 50$ down plus tax on 749$ plus shipping, went to store. they couldn't exchange it because i bought it online. however i know the guy there real well so thats why i got a loaner. i paid i think 12$ and got the cheapest android device they had in stock. i'll return it when i get my new v20 and get my 12$ back and no restocking fee(got lucky here), and then i come home to call t-mo again to get told i'd have to pay or wait 7 days for them to get my device first then they'll send me a new one. i tend to get frustrated really easially. feel sorry for the rep at t-mo cause she got an earfull. it'd be nice if they knew there jobs and t-mo's policies on things. whatever the case a new one is coming. and problem solved, but by no means was it easy or as difficult as your situation. i feel sorry for ya man, but at least ya got it dealt with.
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Damn.!!! it will cost me to get to know a couple of buddies from all the tmobile retailer stores within a 10 mile radius from me LOL! They made me do the order again and cancelled everything related to the other phone. (Of course, adding the promotions and all that). Although i forgot to ask them what is going to happen with my earphones, because my order was already processed for the other one and i registered that one to get my earphones and i dont know if the shipped or not... do i get a second pair of earphones if i register again? because i dont know where am i stepping on right now..... I registered the other order 6 days ago . And it says from 5 to 9 days.. so , if they shipped the earphones already , i get 2?
jinkerz9430 said:
Damn.!!! it will cost me to get to know a couple of buddies from all the tmobile retailer stores within a 10 mile radius from me LOL! They made me do the order again and cancelled everything related to the other phone. (Of course, adding the promotions and all that). Although i forgot to ask them what is going to happen with my earphones, because my order was already processed for the other one and i registered that one to get my earphones and i dont know if the shipped or not... do i get a second pair of earphones if i register again? because i dont know where am i stepping on right now..... I registered the other order 6 days ago . And it says from 5 to 9 days.. so , if they shipped the earphones already , i get 2?
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as long as you got a reciept for the new order you get 2nd pair
OvrDriVE said:
as long as you got a reciept for the new order you get 2nd pair
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Yippieeeeeee