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After waiting patiently for what seemed like forever, I received my TP2 from Verizon. I wanted to use it a week before ordering another. I've found it to be the most enjoyable phone I've owned.
As soon as I decided to order one for my wife, and another person in our Company, it was listed as out of stock - and remains so. I don't think it was in stock for more than 10 days . . .
Does anyone have any inside info on when they might be getting more?
Did you call them and ask? I'll bet the reps don't even know when it's coming back into stock.
I'm surprised it sold out so fast! Must be popular or something
I'll just add that besides the extra size, this is the best phone that I've ever ran, even compared to one of those jesus phones!
I have had a TP2 on order for a few days and spoke with my Verizon business rep this morning. She said she can't even give me an ETA right now, but will let me know as soon as she has some info. Since then she has emailed me and said she's been trying to get an ETA and no one knows. If I get an ETA I will post it.
I just made arrangements with a customer service rep today, since my 30-day worry-free is almost up and my phone reboots every once in a while when closing the keyboard. She told me that they would extend my worry-free, since the phone would be back in stock "no sooner than 2 weeks."
Does this mean that they are holding off on selling more until they load 6.5 on them? That I don't know.
All I can tell you is that you shouldn't expect a TP2 for at least 2 weeks. Get them Imagio's to hold them over, and swap out using your 30-day worry-free guarantee when the TP2s are back in stock in a few weeks.
I believe VZ is waiting to get my TP2 returned to them so they can resell it It'll be there in two days!
I thought the "echo" was a fluke, but it was always there the majority of the time, even with full bars.
Apparently the imagio does this too, sigh.
I was going to put up with it, but ATT made me a SWEET offer when I call them to cancel, so I have a pure on the way.
This is pretty sad, there is something more to this VZW story than we are being told.
It's pathetic really, where the only option is EBay/CL to get one of this phones. Not the best "channel" to be making this type of purchase.
I talked to a rep today. She said she wished she knew when they'd be in (sounded like she's been asked the same question a million times).
I then asked if they were waiting until 6.5 was ready for the device. She said there has been no word at all about 6.5 on the TP2.
So then I asked if I could get an email when they get some in stock. "No."
Seriously?
All you early adopters lucked out. This is frustrating.
Yup, I've posted before on the echo/voice quality before on the VZ TP2.
I called ATT to cancel my other line and got the dog and pony. OMG what a nice dog and pony it was.
I could have got pure for $90 if it was my main line, but I wanted to port my main line back. So it was $120 out of contract for a pure.
Then additional discounts on service and a TON of rollover mins added. I would have had to pay full price if I wanted to go back to ATT through the normal route.
More to this story, not really. My friend cancelled his THREEGS cause he moved very rural with only edge service. They gave him a similar SWEET deal for coming back, he said he had a spare normal phone, so he now has THREEGS on only a voice/txt plan, with no data.
This is nothing new. It's just what ATT offered after I complained about a few things in their "customer retention" department.
--------------------------------
STOP!
I did the same with VZ, saying I wanted to port back to ATT, and they basically said, "have a nice day".
I said, 30 day policy, I'm returning. I got MISINFORMATION from VZ, but they did give me another number that I had to call to verify the return. This was NOT the number on the receipt that explained the return policy.
The first CS rep on the number on the receipt stated that I had to return the phone with the label in the box... yay, no problem!
Then she said that I had to call the other number after 14 days to verify return. Then she said that when I called that other number they would have to transfer me to regular CS at VZ to verify. I was like WTF, ok if that's the procedure.
Remember this was an internet sale, TP2. I called 8007117773, and they said that what was above was not true. Gave the return label tracking, she then said it "could" take 14 days for the credit to show on my account and the regular VZ rep was wrong. They handle everything, and if I don't see my credit in 14 days, then call back.
quid246: is that enough for ya? I don't think I left out any details.
hanfeitzu02 said:
I talked to a rep today. She said she wished she knew when they'd be in (sounded like she's been asked the same question a million times).
I then asked if they were waiting until 6.5 was ready for the device. She said there has been no word at all about 6.5 on the TP2.
So then I asked if I could get an email when they get some in stock. "No."
Seriously?
All you early adopters lucked out. This is frustrating.
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Click to collapse
Maybe I should have just sold mine for the out of contract price of IIRC $525?
I'm not so sure the echo problem was lucking out. I talked to VZ and they had no idea.
I let a few friends use my TP2 VZ over last weekend and they were like, "I hate how that sounds, it's like you are in a bathroom and the volume goes in and out".
UGH. Maybe I should just stick with my first gen diamond
syntrix... thanks for the great stories.
But my comment was not directed at you... just at the VZW "out of stock" situation.
I am glad I got mine before they sold out! I only had to pay like $36 for mine!! Best $36 I have ever spent!
i thinks sometimes it may be a matter of being quick. i went to their website last week on Thursday around 10am, saw them in stock and got on the phone right away. after i got off the phone (30-40 minutes) i checked again on the website and they were out
ohumad said:
i thinks sometimes it may be a matter of being quick. i went to their website last week on Thursday around 10am, saw them in stock and got on the phone right away. after i got off the phone (30-40 minutes) i checked again on the website and they were out
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Click to collapse
You probably got the last one!!!
I got lucky too...I called to ask when they'd be back in stock after noticing "Out Of Stock" in the online store the day I finally decided to order mine. Telesales rep said he knew nothing about them being out of stock and guaranteed he had two for me. I even had my order post-dated in their system for Oct 2 (about a week's delay, waiting for payday) and sure enough I got them last Tuesday.
My Sprint contract is due to cancel itself in a week, as I was asked to find a new home due to my incessant roaming on my 2nd line...suffice to say I was a bit worried until FedEx showed up and I finally had them in my hand. Never know what kind of stuff a sales rep is going to pull to make his commission.
My wife has been checking the website 2 to 3 times per day for availability. Our small business manager at our local Verizon store said they do not receive notification when product is available, they have to check their computer just like we do.
Well, today after lunch she checked the site and got lucky! Hopefully, two TP2 phones will arrive in our office tomorrow!
Good for her!
WAR_GA said:
My wife has been checking the website 2 to 3 times per day for availability. Our small business manager at our local Verizon store said they do not receive notification when product is available, they have to check their computer just like we do.
Well, today after lunch she checked the site and got lucky! Hopefully, two TP2 phones will arrive in our office tomorrow!
Good for her!
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Same here. I have been checking several times daily online as well as calling with no luck. This morning I checked at 9 and they were still out of stock and then I checked again while waiting for the UPS computer to boot ,at about 10:30, and they were in stock online so I ordered as fast as I could! Should be here tomorrow! I am very excited
DITTO... back in stock now. I ordered one at 2:30 and got tracking saying it will be here tomorrow morning. WOW
I had to wait until Midnight this morning to order since my phone wasn't available for an upgrade discount until today. I was able to get my order in just in time it appears, as the TP2 is now back out-of-stock.
syntrix said:
Maybe I should have just sold mine for the out of contract price of IIRC $525?
I'm not so sure the echo problem was lucking out. I talked to VZ and they had no idea.
I let a few friends use my TP2 VZ over last weekend and they were like, "I hate how that sounds, it's like you are in a bathroom and the volume goes in and out".
UGH. Maybe I should just stick with my first gen diamond
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I dont know if I am wrong about this but it sounds like like the noise reduction feature is enable in the phone. I disable that feature because I hate it. It never works properly on any phone I have owned, even non pda phones. I do not have this "echo / bathroom sound" problem with my phone. Check to see if this fixes it. The setting is in the phone setting, on the advance tab, the last option on the bottom that says "Reduce noise in phone calls" has a drop down box. I have this option set to "Never". If yours is set to "Automatically" or "Always", change it to "Never" and see if it fixes the problem. Again this is only a guess from the way the problem is described above.
Nope it was the first thing I verified!
So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
It will help...eventually. I did the same thing, the first phone they sent me started doing the same thing (worse even) and rebooting withing 48 hours. I called them back complaining and the woman told me they knew of the issues and unfortunately they were recycling the phones that had issues for a while. She assured me this would not happen this time around. They sent me a 3rd one at that time (with next day shipping) and I recieved it on Monday. I'm happy to say I haven't had any problems with it...YET.
We'll see. I could tell the first one they sent me was an obvious refurb (the label under the battery had only one string of numbers and nothing else on it). The one I recieved this Monday was labeled and looked like an actual new one. The other one also seemed to have had a different screen, not near as good of color and would look bad at an angle, this new one seems perfect thus far.
Good Luck!
I still have until July if I have more problems to get even more Captivates as they told me they will keep sending them and will NOT replace for a different phone.
I'm just curious, when you do this, how long do they give you to send the old phone back?
rpicaso said:
I'm just curious, when you do this, how long do they give you to send the old phone back?
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You use the same shipping box to send it back, prepaid. If I remember correctly it's about a week before they will follow up and then after about two weeks you get charged the full price for a new phone.
The paperwork in my box stated you have 10 days.
They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...
smyrnaheather said:
They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...
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Cool! let us know how it goes.
Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
smyrnaheather said:
So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
Click to expand...
Click to collapse
Sent from my GT-I9000 using XDA App
born_fisherman said:
Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Comes loaded with JH7. I have no idea what the 3 button download thingy you mention is. I haven't gotten into rooting phones, and etc.
What do you think of this:
I went to a warranty center and had my phone exchanged, only to find out (not until I got home) that the IMEI of the replacement phone also falls within the range of potentially problematic phones.
So, rather than settle for what they gave me, I went back the next day and asked if they had any newer phones or, more specifically, any that weren't in the range of IMEIs that have been identified by Samsung as possibly having the shutdown problem. They didn't, so then I called the 800# and talked to their Android specialist.
The specialist told me that I shouldn't worry about it, since all of the bad phones had been removed from inventory. I found that hard to believe, but was at a loss for what to say, so I ended up doing the master reset and was scheduled to talk to them again to see if that did the trick.
Should I leave it at that and assume he was correct telling me that all of the bad phones had been removed from inventory, or should I force the issue and "demand" a newer phone, so as to avoid possible problems 3, 4 or 5 months down the road (or worse, after the warranty is up)??
Anyone have any first-hand knowledge of whether AT&T took all of the bad-range phones or I'd stock? Anyone been told something similar by AT&T?
Sent from my SAMSUNG-SGH-I897 using XDA App
I am on my 4th replacement from the warranty department. They have not removed the affected phones from inventory. This 4th phone has it and is going back. I am in the middle of trying to get them to send me a new phone. I had called. they referred me to some specialist and they took my info and are scheduled to get back to me... I hope it all ends well.
Only refurbished phones
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?
bulletguy said:
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?
Click to expand...
Click to collapse
Have you tried bringing it back to the AT&T store? They're usually a little lenient about the 30 days.
Sent from my SAMSUNG-SGH-I897 using XDA App
This phone was purchased from amazonwireless.com. After talking with 3 different reps I was able to convince them to send new replacement phone. But they didn't promise to send me a new phone (IMEI not in defective phone's range). Lets see how it goes with new phone. Else my only option would be to get refurbished phone from AT&T.
Contact the better business bureau, the FTC, and any other complaint site. They actually responded to my BBB complaint - so it may be the best one to go thru.
After my THIRD one I got lucky and when I went to the AT&T store there was a Corp rep there. They didn't believe me at first that the warranty department told me I have to keep getting the same phone, then they called for me. After they found out I wasn't joking I got a replacement...not just a replacement, but a different phone all together (NOT the Captivate). Seems everyone at ATT is well aware that basically this phone has major defects.
Oddly I do know two other people that have one, and they have never had a problem, funny how I had a problem with my original and ALL 3 replacements....Then again, this 3rd Captivate I had when at the att store I found out was actually my original phone shipped back to me again!!! WTF!
Damn, I bought my phone on launch date and not a problem (now that GPS is fixed with custom roms for me )
Looks like those jokers at ATT just cycling defective phones and hoping for customers to just give up on wasting time and stop contacting them.
Thats ATT for you, or any big corporation for that matter.
If it weren't for the custom roms, I would feel similar. Wasn't very impressed after using stock captivate for a while. I'm glad I didn't go through that!
Sent from my SGH-I897 using XDA App
man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.
Fall0n said:
man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.
Click to expand...
Click to collapse
Have her call 877-707-6220 to explain. It's the Executive Level of customer service. I have come to learn that the people in this department can do anything - if you are nice enough to them. And, they are well aware of the shutdown issue.
I've created this thread so anyone (like me) that has gotten a warranty replacement for there hox through at&t can discuss there experiences with them good or bad, as well as what software it came with and things of that nature.
with that being said, i myself am waiting on my third replacement from them as of now. the first being sent back because of frequent signal loss and a (what sounded like) a blown speaker phone. the second one i have now is going back because the colors are darker than the should be and the whites are horrible looking tan and kind of pinkish on different screen. only fix was to turn the brightness all the way up and kill my battery faster than i should have to. also, as of now, both replacements have came with 2.20 installed on them. maybe three times a charm on a decent replacement as well as a different software version. if anything i can live with 2.20 as long as the phone lives up to the $150 i paid the first time.
reserved for update when replacement arrives. replacement has arrived and ive posted a reply in the thread about it instead of here.
I got my first One X on 9/10 as a refurb with 1.85. I had a GS II and received a replacement with issues followed by 2 DOA replacements, so they gave me a One X (long story involving over a month of calls and "troubleshooting" ). It was a full kit with charger and SIM, and whoever put the SIM in mangled the hole for the tool. It also has some sort of crack or blemish in the screen under the glass. It looks like stuck pixels, but it changes color by angle. I got a replacement on 9/17 with 2.20 installed. The screen was already scratched, and the screen protector had been removed and reapplied crooked and bubbly. I sent that one back and am still using the first one so I can root. I'll try again for a replacement in a few weeks if I can't get used to this screen issue or if 2.20 is rooted. Or I may just take the offer for early upgrade and discounted GS III.
Sent from my HOCKS
I was going to thread crap, but what the hell..
My refurb replacement was cosmetically perfect, but the volume rocker is a tiny bit loose, and I get some creaks from the screen, but I only notice them when I'm cleaning it, wiping it down. I'm not enough of douche to complain about these things.
[Reserved for snarky thread crap comment in.near future]
I'm not really a proponent of calling people out, but I seriously question peoples' OCD when it comes to these stories of "this is my 9th replacement device" and so on. (edit: didn't necessarily mean the previous sentence to apply to anyone in this thread; I just know how these replacement complaints can go) If you convince yourself enough times that you have a hardware or software issue, that issue will begin to appear. It's called FEAR. False Evidence Appearing Real. Been there, done that with a Blackberry and I'm not going down that road ever again. It's simply not worth the anxiety.
I've had one issue with this phone and it had to do with the SIM card error. It could have been the card, could have been the phone, but since I was within my 30 days the rep just exchanged it out to be certain.
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
Mine is solid so far, got it yesterday... only problem is that it came with 2.20
rob219 said:
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
Click to expand...
Click to collapse
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
cfn87 said:
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
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Click to collapse
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
They sell their old phone and buy a new one.
Sent from my htc_evita using xda app-developers app
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
You want to flip out at the warranty dept and demand the customer retention dept. They are the people that can make it all happen. I had an atrix that was having issues. After my 3rd replacement the gave me a 250$ credit, let me upgrade early and I was able to keep the atrix and sell it.
Sent from my HTC One X using xda premium
thanks i'll keep that in mind. but i pretty much guess i wont have any problems with this one. it'll be crazy to get three bad replacements, but i guess it could happen. they are refurbished
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
If you have a certain amount of faulty devices they will usually ask if you want to switch to a different model (they give you a couple of options).
Sent from my HTC One X using Tapatalk 2
Here is my full story of how I went from the Galaxy S II to the One X for free.
On 8/15 I called AT&T about my Galaxy S II with an issue. They were back ordered so I was offered a Skyrocket. The Skyrocket is slow, sluggish, and poor battery compared to the Galaxy S II, so I refused and called a service center daily until they had one. That one had a different issue. I called and politely asked for a different phone. After talking to retention, warranty, and resolution I was denied everywhere (resolution offered early upgrade, but not until October, an offer I may still take them up on). They had the Galaxy S II back in stock so they sent me one of those. It came with screen burn in and black splotches on the screen, so they sent me another one, and it was the same. All the phones had date codes in 8/2011. At that point they wanted to troubleshoot the second one some more. It was randomly shutting down, and they had me try factory resets, new battery (they actually sent 2) and a new SIM. After a month of calling several times a week, I was finally offered the One X. I would have taken anything that wasn't the Skyrocket. I was actually hoping for Atrix HD because I wanted dedicated HDMI and MicroSD. But, I wasn't given options, just a One X or try another Galaxy S II. I have worked in a call center long enough to know being nice is far more effective at getting what you want vs yelling. I received a refurb with charger, and I had to send back my Galaxy S II. But, my contract was not extended so I still qualify in May 2013.
I haven't decided yet if I want to get a GS III in October, or wait for the GS IV next year. Either way my wife will probably get this One X to replace her iPhone 4 (she qualifies in July 2013).
Sent from my HOCKS
well, i got my new one x today. gotta say i love it like my first one. ive got all my stuff on it, set it up how i wanted, and tested everything. its my third replacement because the last two had problems. its perfect and now im just waiting for root to come to 2.20 because it seems every phone at&t is sending out it updated to 2.20 before shipping. i think they do this because of the new root patching it does. well anyways, i got it and i love it!! goodtimes!!!!
I had issues with my backlight becoming intermittent. It would go out and required flexing the phone to get it back on. It was probably a loose connection on the backlight. I was running a custom Rom with super CID. The techs at the store and the repair center failed to notice. It shouldn't have made a difference anyway because the problem was hardware. I had a launch HT23 and received a HT25 refurbished replacement with 2.20 installed.
Sent from my HTC One X using Tapatalk 2
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
jfellon said:
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
Click to expand...
Click to collapse
joe23521 said:
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
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i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
Thanks for the info.
My phone has shut itself off overnight a couple of times in the past few weeks. Seemingly randomly. If it happens again, I'll give your idea a shot.
jfellon said:
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
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Alright guys I just want to rant a little as I am upset. BestBuy totally screwed my preorder up.
I preorder a black s7 edge from BestBuy on Feb 23rd. Expected release date of March 11th and so forth. Then March 1st I see that some are already getting there packages (I did the in store pickup - my first mistake) Getting a little inpatient I decided to check my order and it says expected release and pick up date as March 7th. Stoked I waited until today and got a pick up email saying it was time (YES!!!!)
Go into the store today and they give me the Gear VR and the SD Card that comes when you preorder from bestbuy... but no phone... I asked the girl is that everything? And shes like let me check and notices that its missing. She asked the guy standing next to hear and they went over the preorder pick up sheet that they had, as I started to get worried that they messed up. All I could see was every other persons preorder s7 in the back - taunting me.
They eventually said that they didn't have my order yet (I mean I only preordered on the first day...) and that it should come in later today. I waited around and then was fed up and ended up just leaving. I called BB at they're phone to check about an hour later... They dont expect my order until the 11th. So everyone else who preordered can pick it up today... while I wait until Friday. Pretty upset about it.
Ended up calling the store and asked if they were in stock and they said Yes they had 2 more and I'm like you got to be kidding me, I cancel my preorder and go back to the store to just purchase it there... To bad they ended up running out of stock before I got there.
Thank you bestbuy for ruining my release day... I now have to wait for them to come back into stock before I can get anything
tl:dr Bestbuy messed up my preorder, then called and said they had stock. Cancelled preorder and went back and they were out of stock.
Rapazzo said:
Alright guys I just want to rant a little as I am upset. BestBuy totally screwed my preorder up.
I preorder a black s7 edge from BestBuy on Feb 23rd. Expected release date of March 11th and so forth. Then March 1st I see that some are already getting there packages (I did the in store pickup - my first mistake) Getting a little inpatient I decided to check my order and it says expected release and pick up date as March 7th. Stoked I waited until today and got a pick up email saying it was time (YES!!!!)
Go into the store today and they give me the Gear VR and the SD Card that comes when you preorder from bestbuy... but no phone... I asked the girl is that everything? And shes like let me check and notices that its missing. She asked the guy standing next to hear and they went over the preorder pick up sheet that they had, as I started to get worried that they messed up. All I could see was every other persons preorder s7 in the back - taunting me.
They eventually said that they didn't have my order yet (I mean I only preordered on the first day...) and that it should come in later today. I waited around and then was fed up and ended up just leaving. I called BB at they're phone to check about an hour later... They dont expect my order until the 11th. So everyone else who preordered can pick it up today... while I wait until Friday. Pretty upset about it.
Ended up calling the store and asked if they were in stock and they said Yes they had 2 more and I'm like you got to be kidding me, I cancel my preorder and go back to the store to just purchase it there... To bad they ended up running out of stock before I got there.
Thank you bestbuy for ruining my release day... I now have to wait for them to come back into stock before I can get anything
tl:dr Bestbuy messed up my preorder, then called and said they had stock. Cancelled preorder and went back and they were out of stock.
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That really sucks for you..
I'm picking mine up today at bestbuys and now concerned.
That sucks, sorry for you and I'll hope you'll get it soon still! Next time, maybe keep your order just in case till you have the device in hand before canceling it :/
Sent from my LG-D855 using Tapatalk
That's terrible, I'm so sorry. There was no way they could hold a phone for you while you were on your way back?
I just picked mine up but they screwed up on what I ordered.. They were trying to give me an Galaxy S7 instead of the edge. It even had my name on it! Luckily they had extras on the edge.
adocorp said:
That really sucks for you..
I'm picking mine up today at bestbuys and now concerned.
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I hope you had better luck than I did
jonsic said:
That's terrible, I'm so sorry. There was no way they could hold a phone for you while you were on your way back?
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Unforuntely it was first come first serve... I mean its not like I preordered it in February
Tectas said:
That sucks, sorry for you and I'll hope you'll get it soon still! Next time, maybe keep your order just in case till you have the device in hand before canceling it :/
Sent from my LG-D855 using Tapatalk
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Yeah just wasnt thinking, I shouldnt have cancelled but I thought no one would go and buy the 2 left by the time I got there :crying:
I feel for you, but the original date quoted to you was 11 march, you canceled HOPING to get it earlier, and it didn't work. Honestly I am not impressed with Best Buy for this, but you can't blame them for your lack of phone right now.
Sent from my SM-T710 using Tapatalk
Don't know how best buy works but yeah that blows, personally before cancelling my pre order I would have called the store reserved a phone an paid a deposit maybe and said I was gonna come pick it up within the next hour. Once I'd got the phone from the store then I would of cancelled my pre order.
Maybe redo pre order and keep checking with the store if they have stock, if so do the above.
On a side note since you cancelled the original pre order did you have to give the gear vr back?
I thought the same thing happened to me. My mom had to pick it up because it is on her verizon account. I got the email this morning saying it was ready so my mom got off work to go get it. When she got there they said I wasnt on the list so it was not ready and sent her away. So I called them and told them I got an email saying it was ready, so they went and looked again and ended up finding it. So now she has to make another trip to go pick it up.
mklass said:
Don't know how best buy works but yeah that blows, personally before cancelling my pre order I would have called the store reserved a phone an paid a deposit maybe and said I was gonna come pick it up within the next hour. Once I'd got the phone from the store then I would of cancelled my pre order.
Maybe redo pre order and keep checking with the store if they have stock, if so do the above.
On a side note since you cancelled the original pre order did you have to give the gear vr back?
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Still have it and have not been billed for it, who knows maybe ill get 2 :good:
In general best buy screws up a lot. I dealt with tmobile because I'm on jod. But they screwed up in the store by my house with my mom's note 5. I was telling her what not to do with the s pen and their employee actually showed her and broke her son pen and refused to do anything but replace the phone after their employees screwed up.
Bradfordv said:
In general best buy screws up a lot. I dealt with tmobile because I'm on jod. But they screwed up in the store by my house with my mom's note 5. I was telling her what not to do with the s pen and their employee actually showed her and broke her son pen and refused to do anything but replace the phone after their employees screwed up.
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What exactly did you expect them to do, fire the employee? If they replaced the device they did what they should have, anything they do to the employee should not be done in front of customers.
Sent from my SM-T710 using Tapatalk
Sorry to hear you had to go through all that.
I pre-ordered from Best Buy and my only complains was that their pickup line is SO SLOW.
I got an email that my S7 Edge was ready (my wife's wasn't). We went to the store to pick it up and I noticed the box only said S7 on it. I asked and they confirmed it was a vanilla S7. I told them I ordered an Edge and apparently someone had miskeyed the inventory and didn't see that I ordered an Edge. They said that while they had gotten in plenty of S7s in, they hadn't gotten any Edges yet. Yeah, it sucked as we would have at last liked to have one since my wife's S5 battery can barely hold a charge. But considering it wasn't even expected to be in until Friday? No big deal. They apologized but really, what more can they do but that? It's not like they had something they could give me right then. Mistakes happen.
Yeah it sucks it wasn't there, but it is it really worth getting all upset and spun up over? It's not like you're using a flip phone or you're going hungry. And you should have it by the end of the week - when it was supposed to ship anyway. It's not like you're not going to get it. You just aren't getting it as early as you hoped.
First world problems, man. Relax and be happy.
Superguy said:
I got an email that my S7 Edge was ready (my wife's wasn't). We went to the store to pick it up and I noticed the box only said S7 on it. I asked and they confirmed it was a vanilla S7. I told them I ordered an Edge and apparently someone had miskeyed the inventory and didn't see that I ordered an Edge. They said that while they had gotten in plenty of S7s in, they hadn't gotten any Edges yet. Yeah, it sucked as we would have at last liked to have one since my wife's S5 battery can barely hold a charge. But considering it wasn't even expected to be in until Friday? No big deal. They apologized but really, what more can they do but that? It's not like they had something they could give me right then. Mistakes happen.
Yeah it sucks it wasn't there, but it is it really worth getting all upset and spun up over? It's not like you're using a flip phone or you're going hungry. And you should have it by the end of the week - when it was supposed to ship anyway. It's not like you're not going to get it. You just aren't getting it as early as you hoped.
First world problems, man. Relax and be happy.
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Doesnt look like I'm getting it today either lol, Even on the "expected" release date. Last time I will be shopping at BB
So... today i went to change my devices because i have a defective one. When the guy was making the exchange he said he needed a register number, but the girl who made the pre-order in the store for me didn't put any register number. Then everything went to hell! i called the department of solution from my car and guess what did i find out? They told me that the LG V20 has been removed from the warranty buyng remorse program of tmobile and thus i wouldnt be able to make the exchange. I got so pissed off with the guy that i had to smart up and then came out with the bunch of calls i have made to the department of solution and technical department and also all the chats i have done, which in total would make 22 agents i have spoken to, 13 agents by chat, 7 agents from the department of solution, and 2 agents from technical department. finally when i said that the guy from the technical department wrote a note in the system, he then said : "let me see the report and see what i can do" . Finally he send me a label shipping so that i could send the device and they will send a new one. BUT REALLY! I have driven from north to south and east to west in miami , from store to store, and ended up with this huge surprise of the warranty removed for the LG V20 from Tmobile. BETTER WATCH OUT PEOPLE! SMART UP! OTHERWISE YOU WILL KEEP YOUR DEFECTIVE DEVICE!
What do you mean warranty removed?
Doesn't sound like warranty removed. Either someone was pulling your chain, you pissed off a rep or two and they made some notes to make your life harder and/or T-Mobile might've have changed the policy on return period. Seriously doubt your warranty is removed. Warranty is through LG. I registered mine.
nest75068 said:
What do you mean warranty removed?
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@rbiter said:
Doesn't sound like warranty removed. Either someone was pulling your chain, you pissed off a rep or two and they made some notes to make your life harder and/or T-Mobile might've have changed the policy on return period. Seriously doubt your warranty is removed. Warranty is through LG. I registered mine.
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Well you know the 14 days given for buyer remorse? well, they weren't giving it to me. I havent pissed off anybody yet they did piss me? AAAAAH NOPE. No way in hell. Finally i managed to make them send me the shipping label and do the exchange. But i have been since 8 am doing this. I bought my phone on 19 of this month and it arrived on 21, i still have 1 more days before the 14 days expire, and they are trying to revoke my privileges ? Screw them. Im paying money for it. It is not free and under no circumstances it has been my fault that the device is defective. I havent even flashed the new TWRP and root methods nor invented with anything like that. Anyway. i will contact an agent via chat now before i send the package through UPS just to be safe.
Ah got it
Just FYI for the future -the 14 days starts from their shipping date (which you're still within so no worries) not the date you receive it (a little caveat hidden in the small/fine print of their 14 days period).
But yeah I'd be upset if I was still within that time frame and having issues.
@rbiter said:
Doesn't sound like warranty removed. Either someone was pulling your chain, you pissed off a rep or two and they made some notes to make your life harder and/or T-Mobile might've have changed the policy on return period. Seriously doubt your warranty is removed. Warranty is through LG. I registered mine.
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How do you register it through LG?
el_chuqui said:
How do you register it through LG?
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https://www.lg.com/us/support/mylg/product-registration
nest75068 said:
Ah got it
Just FYI for the future -the 14 days starts from their shipping date (which you're still within so no worries) not the date you receive it (a little caveat hidden in the small/fine print of their 14 days period).
But yeah I'd be upset if I was still within that time frame and having issues.
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yeah i know that! Thats why i know i still have 1 day left and i have spent all these days trying to do the replacement. Can you believe that?
jinkerz9430 said:
yeah i know that! Thats why i know i still have 1 day left and i have spent all these days trying to do the replacement. Can you believe that?
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That's weired, I normally have really good luck with Tmobile (aside from 1 instance recently).
I'm on Jump on Demand. I did a Jump for one of my lines to go from an iPhone 6s+ to an iPhone 7+. We got the phone on October 6th. I get my bill and they were trying to charge me for the 6s+ from 9/20 - 10/19 and the iPhone 7+ from 9/20/-10/19 lol
Yeah that wasn't going to happen but it took several calls and I finally just said fine, I have no problems going back to AT&T sine really I am the only one who uses JoD out of my family everyone can deal with same phone for a year. That got them to take care of it.
nest75068 said:
We got the phone on October 6th. I get my bill and they were trying to charge me for the 6s+ from 9/20 - 10/19 and the iPhone 7+ from 9/20/-10/19 lol
Yeah that wasn't going to happen but it took several calls and I finally just said fine, I have no problems going back to AT&T sine really I am the only one who uses JoD out of my family everyone can deal with same phone for a year. That got them to take care of it.
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Well,, isnt that enough to piss you off? i mean, money doesn't grow from trees , and even less for me having to pay college without fafsa So anyway, i did one last chatbox for today with tmobile just to keep it in record and rub it in their faces if something happens.... Now im phoneless for who knows how many days.
Swapping the device because it was defective has nothing to do with the buyers remorse period. My v20 was immediately defective from the store and I was able to swap it out with no issues at all.
jay-red said:
Swapping the device because it was defective has nothing to do with the buyers' remorse period. My v20 was immediately defective from the store and I was able to swap it out with no issues at all.
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Well, i dont know what the heck happened, But they weren't allowing me to replace it. In fact, the guy from Tmobile's store wanted me to give them the phone then buy the new phone directly from them and then i would lose the promotion of $200 dollars. The heck, after that i grabbed my defective phone went to the car and called the solution department. And there is were the second issue began. How could i have noticed that my device was defective if the behavior started when i used the phone on the third day? But i also noticed the screen bleeding at the first but decided to let it slide just because i wouldn't cry for some screen bleeding and that's it. But then at the third day, when the signal bar showed an x then it showed that it was connecting to the sim card again and also it started to reboot, HELL NO!, replacement for sure! But i have been dealing with that since the first day the phone showed the symptoms ,and i have been jumping from store to store, and from agent to agent and from, department to department. (by the way while i was talking with the guy on the department of solution today the signal dropped 5 times, so i lost him 5 times, although i warned him)
I am pretty sure that if the phone is mailed to you then you actually have 20 days for buyers remorse. As others have stated though a warranty exchange is not buyers remorse.
Sent from my LG-H918 using XDA Premium HD app
Intub8 said:
I am pretty sure that if the phone is mailed to you then you actually have 20 days for buyers remorse. As others have stated though a warranty exchange is not buyers remorse.
Sent from my LG-H918 using XDA Premium HD app
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Im currently talking with a supervisor "FINALLY!" they will keep the promotion of the $200 dollars since it is not on tmobile anymore but they will add it to the new phone!. However, here is the downside.... I will have to wait until the latest week of november for the phone to arrive. In other words.... I'm phoneless....
i feel your pain. mine freaked out this morning while i slept. got up to a bootloop that i can not fix. called lg. was told to send it in for repair. said i'd deal with t-mo as i can't go without a phone. called t-mo, got told in order to get an exchange i would have to send in my current phone and wait 7 days for them to confirm they recieved the device then they'll ship new one. on plus side they did let me have a loaner for the time being. not the best but hey at least it works.
OvrDriVE said:
i feel your pain. mine freaked out this morning while i slept. got up to a bootloop that i can not fix. called lg. was told to send it in for repair. said i'd deal with t-mo as i can't go without a phone. called t-mo, got told in order to get an exchange i would have to send in my current phone and wait 7 days for them to confirm they recieved the device then they'll ship new one. on plus side they did let me have a loaner for the time being. not the best but hey at least it works.
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you got lucky they even gave you a spare one. They gave me nothing! im phoneless now! . I had to ask my mother for her phone for the time being (i installed a custom rom Resurrection remix on her LG G3 so that i could have 2 separate accounts in the phone and to not have to install apps on her profile, only in mine) . The supervisor who finally solved the issue today agreed with me about tmobile making a mess out of such simplicity. if i were to send you every single chat i did with them in addition to the conversations i had through the phone and all that you would have seen that it looked more like they wanted to act like fools and also as a conspiracy or something. Anyway, at least it is solved now. On the other hand,,, i spent a lot of gasoline and time dealing with this issue instead of studying for my midterms this week.
jinkerz9430 said:
you got lucky they even gave you a spare one. They gave me nothing! im phoneless now! . I had to ask my mother for her phone for the time being (i installed a custom rom Resurrection remix on her LG G3 so that i could have 2 separate accounts in the phone and to not have to install apps on her profile, only in mine) . The supervisor who finally solved the issue today agreed with me about tmobile making a mess out of such simplicity. if i were to send you every single chat i did with them in addition to the conversations i had through the phone and all that you would have seen that it looked more like they wanted to act like fools and also as a conspiracy or something. Anyway, at least it is solved now. On the other hand,,, i spent a lot of gasoline and time dealing with this issue instead of studying for my midterms this week.
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oh it wasn't easy, i first called lg, got no where with them except send it in for repair, called t-mo, we can send you one before you send yours in if you want to pay a new 50$ down plus tax on 749$ plus shipping, went to store. they couldn't exchange it because i bought it online. however i know the guy there real well so thats why i got a loaner. i paid i think 12$ and got the cheapest android device they had in stock. i'll return it when i get my new v20 and get my 12$ back and no restocking fee(got lucky here), and then i come home to call t-mo again to get told i'd have to pay or wait 7 days for them to get my device first then they'll send me a new one. i tend to get frustrated really easially. feel sorry for the rep at t-mo cause she got an earfull. it'd be nice if they knew there jobs and t-mo's policies on things. whatever the case a new one is coming. and problem solved, but by no means was it easy or as difficult as your situation. i feel sorry for ya man, but at least ya got it dealt with.
OvrDriVE said:
oh it wasn't easy, i first called lg, got no where with them except send it in for repair, called t-mo, we can send you one before you send yours in if you want to pay a new 50$ down plus tax on 749$ plus shipping, went to store. they couldn't exchange it because i bought it online. however i know the guy there real well so thats why i got a loaner. i paid i think 12$ and got the cheapest android device they had in stock. i'll return it when i get my new v20 and get my 12$ back and no restocking fee(got lucky here), and then i come home to call t-mo again to get told i'd have to pay or wait 7 days for them to get my device first then they'll send me a new one. i tend to get frustrated really easially. feel sorry for the rep at t-mo cause she got an earfull. it'd be nice if they knew there jobs and t-mo's policies on things. whatever the case a new one is coming. and problem solved, but by no means was it easy or as difficult as your situation. i feel sorry for ya man, but at least ya got it dealt with.
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Damn.!!! it will cost me to get to know a couple of buddies from all the tmobile retailer stores within a 10 mile radius from me LOL! They made me do the order again and cancelled everything related to the other phone. (Of course, adding the promotions and all that). Although i forgot to ask them what is going to happen with my earphones, because my order was already processed for the other one and i registered that one to get my earphones and i dont know if the shipped or not... do i get a second pair of earphones if i register again? because i dont know where am i stepping on right now..... I registered the other order 6 days ago . And it says from 5 to 9 days.. so , if they shipped the earphones already , i get 2?
jinkerz9430 said:
Damn.!!! it will cost me to get to know a couple of buddies from all the tmobile retailer stores within a 10 mile radius from me LOL! They made me do the order again and cancelled everything related to the other phone. (Of course, adding the promotions and all that). Although i forgot to ask them what is going to happen with my earphones, because my order was already processed for the other one and i registered that one to get my earphones and i dont know if the shipped or not... do i get a second pair of earphones if i register again? because i dont know where am i stepping on right now..... I registered the other order 6 days ago . And it says from 5 to 9 days.. so , if they shipped the earphones already , i get 2?
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as long as you got a reciept for the new order you get 2nd pair
OvrDriVE said:
as long as you got a reciept for the new order you get 2nd pair
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Yippieeeeeee