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I think they ran out of refurbs that were crap. LG is probably shipping them fresh G2x's that are good. My 4th one will come next day air through UPS when they get more in stock. I will add the information to the thread comparing serial numbers.
Anyone else have that information told to them?
Not sure, but T-mobile was ready to exchange my another phone yesterday, as soon as I said , I thought they were all out right now, they told me "oops, I made a mistake, you are correct"
Confusing to say the least. After that conversation, I tried it again with another agent. He told me they can exchange.
Of course, nothing is seriously wrong with my phone except screen bleed but I wanted to see what they would say about exchanging.
haha sounds like tmo reps are being told to pacify those that do not know better with more dud phones and shipping and handling delays....the sad thing is there are ppl out there that give up and endure these manufacture and/or software defects, sadder still these ppl will never recommend t-mobile to anyoneband t-mobile does not seem to care
Sent from my LG-P999 using XDA App
Backorder means nothing at Tmo. My second exchange was "backordered", it shipped a day later.
I have another replacement coming, no ETA as I've just requested it.
GideonX said:
Backorder means nothing at Tmo. My second exchange was "backordered", it shipped a day later.
I have another replacement coming, no ETA as I've just requested it.
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You received a warranty replacement - you need to request a true exchange.
I also just warrantied my phone at a local store this weekend for screen bleed. This will be my third one....he said if this one is still jacked up they would offer something to make it all better. I just want the phone I bought to work correctly without defects. Whatever the case may be, they always send the main unit without back cover and battery, so I will do the full exchange next time if it comes to that.
G2x indefinite backorder!!
Customer Service told me on Friday that it would be back in stock early this week, but dropped my call transferring to tech support to complete the process of troubleshooting my phone (stuck on start-up screen & unable to hard reset...yeah, tech support can't help) before putting in an order for a warranty exchange (which as of 6/17 cost $5 ONLY IF you have insurance!?!?). When I called back, I briefly spoke with another agent before demanding to speak with her manager. The condescending jerk told me they did not have a date for when they would be back in stock, no I could not get a different phone, and no I would not be compensated in any way shape or form for my inconvenience.
^ I'm sure you can fight for compensation on the bill. Trust me, the loyalty department is pretty good with that kind of stuff. I was compensated the whole data plan charge of 30 bucks when my I told them that the battery life was horrible on one of my batteries. It was defected, and I complained I could not use the internet at all during the week that I was complaining about. She was nice enough to compensate the whole month for me AND send me a battery free of charge
Just chatted with a rep....I asked where my replacement phone was and she said they are NOT on back order, so I should've gotten it by now (ordered this weekend on 2nd day air), so she filed a research form or something to locate where my replacement phone is.
Like 2 weeks ago I called TMO to get a warranty replacement. She told me the same thing that the refirbs where backordered because the g2x was pulled (her words) She told me that as soon as they got them in one would be sent out to me. two days later I got a shipping notification and 4 days after the all had the replacement. The replacement had worse screen bleed than the one I sent back(I didnt send it back for that reason) So I doubt I got one from the new batch. I sent the other one tmo sent me directly to LG (Steller wireless technology) I'm waiting to get that one back fixed or replaced with a newer batch one.
I called in for a replacement battery, and everything is on backorder. Maybe they are prepping for something . . .
erinski said:
Customer Service told me on Friday that it would be back in stock early this week, but dropped my call transferring to tech support to complete the process of troubleshooting my phone (stuck on start-up screen & unable to hard reset...yeah, tech support can't help) before putting in an order for a warranty exchange (which as of 6/17 cost $5 ONLY IF you have insurance!?!?). When I called back, I briefly spoke with another agent before demanding to speak with her manager. The condescending jerk told me they did not have a date for when they would be back in stock, no I could not get a different phone, and no I would not be compensated in any way shape or form for my inconvenience.
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I just got a shipping notification! I have spoken with several reps and asked for compensation and been shot down every time. T-Mobile has been the worst company I've ever dealt with. Identity theft, idiots reps that are less informed than me, misinformation, 8 bank overdraft charges in a week trying to push a check through, and a looooong list of promises and no follow-through. Never thought I'd miss AT&T...
erinski said:
I just got a shipping notification! I have spoken with several reps and asked for compensation and been shot down every time. T-Mobile has been the worst company I've ever dealt with. Identity theft, idiots reps that are less informed than me, misinformation, 8 bank overdraft charges in a week trying to push a check through, and a looooong list of promises and no follow-through. Never thought I'd miss AT&T...
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Tmobile stole your identity?! Lol
Sent from my LG-P999
Went to a T-Mobile store today. They had 0 in stock. So, they called another store. They also had 0 in stock. I got them to put in an order for a warranty exchange as my phone seems to have every possible problem, except reboots. They told me they were on back order as well.
So, I'm thinking, like some-one else said, that they are holding back for a new batch of phones. That's what I'm hoping anyway.
Also, I think the 5 dollar warranty exchange fee is ridiculous. Verizon never charged me to warranty a phone.
I called for a warranty exchange 2 days ago and they told me it was on backorder. Just got a message saying it was shipped. Probably a refurb?
Sent from my LG-P999 using XDA App
Just called in yesterday and they were on backorder then too hope it comes soon.....
Sent from my LG-P999 using XDA Premium App
enmass90 said:
I called for a warranty exchange 2 days ago and they told me it was on backorder. Just got a message saying it was shipped. Probably a refurb?
Sent from my LG-P999 using XDA App
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Same thing happened to me, now got a defective replacement! About to call tomorrow and see what they say!
....
I have never had a charge to warranty replace up until the last one. Maybe its being used for something? Or a new policy is in place lol.
My G2x replacement is shipping. Lets hope it has gingerbread .
I just got a replacement phone because my touch screen quit working. I have had it for about a week, and now the screen is starting to get dull and slightly flickering. What do i have to look forward to? Is it going out?
modmouse78 said:
I just got a replacement phone because my touch screen quit working. I have had it for about a week, and now the screen is starting to get dull and slightly flickering. What do i have to look forward to? Is it going out?
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Time to RUU if you rooted it, and take it back to Sprint. Before it gets worse, they most likely gave you a refurb. Probably will again, not a bad thing if it was refurbished correctly.
yeah i am doing the ruu now. when i got this one, they told me it was really hard to get because they don't make these any more and if this one broke, they would probably give me something else. what would you all think they would give me.
modmouse78 said:
yeah i am doing the ruu now. when i got this one, they told me it was really hard to get because they don't make these any more and if this one broke, they would probably give me something else. what would you all think they would give me.
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Really . My buddy just went in last week and they ordered him one no questions. He got it yesterday in the mail. Did you go into an actual Sprint store? Or one of the Sprint affiliated ones?
Take BOTH phones into the repair shop and they can swap parts for you. I just got back from a repair shop and just make sure you have TEP. It will cover the repair for free.
i just have one. they took my old one when i got this one. Yes, i have tep. i brought it to sprint and they told me they are going to try and fix it so i will go back in an hour and see what happens. i would like to keep the shift, he just said that they were hard to come by. last time it was on back order for two weeks, when it usually comes in over night.
modmouse78 said:
i just have one. they took my old one when i got this one. Yes, i have tep. i brought it to sprint and they told me they are going to try and fix it so i will go back in an hour and see what happens. i would like to keep the shift, he just said that they were hard to come by. last time it was on back order for two weeks, when it usually comes in over night.
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If they can't fix it they HAVE to order you a replacement phone NOT through asurion. So you shouldn't have to pay a dime. Then you will end up with 2 phones. Test out the second phone and see if it has any issues if it doesn't, great if it does, take it to the repair center and you can have them swap good parts for bad parts.
well they couldn't fix it and said the evo shift is on back order. the place is third party sprint service. they told me to call customer service to get a replacement. just got off the phone with customer care after two hours and threatening to cancel my service. they are going to try and get me a phone from the closest corporate store.
modmouse78 said:
well they couldn't fix it and said the evo shift is on back order. the place is third party sprint service. they told me to call customer service to get a replacement. just got off the phone with customer care after two hours and threatening to cancel my service. they are going to try and get me a phone from the closest corporate store.
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Is this through asurion or Sprint directly?
sprint directly
modmouse78 said:
sprint directly
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That blows. I'm supposed to get a replacement ordered tomorrow. I'll let you know how it goes.
Get the number yourself of the closest Sprint Corporate Store. They usually do service / repair. Call them or better yet go in. Explain to them what's going on. If your in store they will give you options of what they can do for you on the spot. They do not want you to leave the store with an unresolved issue. They get a corporate review quarterly. They will go out of their way to help, especially if your in the store. Try not to leave it up to some Sprint Rep, that might take a while. IMO always better to deal with someone in person .
TEAM MiK
Mik Roms Since 3/13/11
prboy1969 said:
Get the number yourself of the closest Sprint Corporate Store. They usually do service / repair. Call them or better yet go in. Explain to them what's going on. If your in store they will give you options of what they can do for you on the spot. They do not want you to leave the store with an unresolved issue. They get a corporate review quarterly. They will go out of their way to help, especially if your in the store. Try not to leave it up to some Sprint Rep, that might take a while. IMO always better to deal with someone in person .
TEAM MiK
Mik Roms Since 3/13/11
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Actually I'm having a better experience with a non corporate sprint store.
Ok, today i am going to a corporate store and see if they will fix it or give me a new one. Hopefully what you said, prboy, will be what happens. The closest corporate store is forty five minutes to an hour away, so if they give me crap, i am going to be highly pissed off.
Well if they give you any grief, just remind them that you drove almost an hour to get there. If you get any resistance ask for the manager. Tell them your being highly inconvinienced by all this, and most importantly. That they are not the only game in town . I usually save that as a last resort. I've only had to use that a few times.
VICODAN said:
Actually I'm having a better experience with a non corporate sprint store.
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Experiences vary. Like I stated, for some reason it's the opposite for me.
TEAM MiK
Mik Roms Since 3/13/11
Well, i went to the store last night and they did not help me one bit. talked to manager and also threatened to leave for verizon and they said they were sorry to here that, but that they couldn't do anything. So, i left and called customer service again. After several minutes of complaining and threatening to jump ship, they told me they could get me a nexus s. She put me on hold for a few minutes, and when she came back on the line, told me it wasn't letting her do it and she was sorry. Everyone i talked to basically told me that they don't give out other replacement phones anymore. So, i am without a phone until my next shift comes in, and it is still on backorder. the guy from customer service said that all htc replacement phones were on backorder.
modmouse78 said:
Well, i went to the store last night and they did not help me one bit. talked to manager and also threatened to leave for verizon and they said they were sorry to here that, but that they couldn't do anything. So, i left and called customer service again. After several minutes of complaining and threatening to jump ship, they told me they could get me a nexus s. She put me on hold for a few minutes, and when she came back on the line, told me it wasn't letting her do it and she was sorry. Everyone i talked to basically told me that they don't give out other replacement phones anymore. So, i am without a phone until my next shift comes in, and it is still on backorder. the guy from customer service said that all htc replacement phones were on backorder.
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Yes most are, but that's a whole different ball of wax. Sounds very odd that they weren't willing to work with you at all . Check out THIS THREAD. It may be of more help to you.
They were probably referring to the digitizer. I took my fiances in for the same reason the sprint tech in my area said they dont make digitizer ribbons anymore so they ordered her a new shift.
Sent from my PG06100 using XDA App
modmouse78 said:
Well, i went to the store last night and they did not help me one bit. talked to manager and also threatened to leave for verizon and they said they were sorry to here that, but that they couldn't do anything. So, i left and called customer service again. After several minutes of complaining and threatening to jump ship, they told me they could get me a nexus s. She put me on hold for a few minutes, and when she came back on the line, told me it wasn't letting her do it and she was sorry. Everyone i talked to basically told me that they don't give out other replacement phones anymore. So, i am without a phone until my next shift comes in, and it is still on backorder. the guy from customer service said that all htc replacement phones were on backorder.
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Yes, my phone is on back order as well. I have no ear piece on my phone. What I'm thinking also is that it may just be a ribbon cable not the actual screen in your case.
---------- Post added at 03:12 PM ---------- Previous post was at 03:10 PM ----------
Also sorry for not replying sooner, I don't follow the Q&A forum as much as I should. I'm making a thread about this in general.
TRY GOING TO A THIRD PARTY REPAIR STORE!! <---
http://community.sprint.com/baw/message/382301
I also called sprint CS and got a $16 credit on my account, you can probably get double.
So. Yesterday, I had to call tech support because my home button no longer functions. And when I say that, I mean that it no longer presses down, and it feels incredibly loose. Now, let me go on by saying that I haven't dropped the device, and it hasn't been exposed to water. So the first rep that I spoke with said, "Okay, no problem! We'll send you out a new one!" Verified my address, contact number, etc. etc. So today when I get home, what do I find on my door step? A Galaxy Nexus. Already frustrated, I call tech support back and explain the issue. They exaggerate how terribly sorry they are, and base the mix-up on how closely the phones resemble each other.
So this rep puts me with a higher up, who honestly sounds like Forrest Gump. He basically re-assures me that they made a mistake, and will get the correct device shipped to me. He hurries me off the phone though, without verifying my address and contact information, and just tells me it's on its way to me. So I think okay, maybe they still have my information pulled up from the last ticket, I won't worry about it.
Four hours pass and I still haven't received a confirmation email with my FedEx info. So here I am, calling tech support again. This time, the rep sounds genuinely upset about the situation and tries his best to fix it. This is when he pulls up my order information. He does see that an order was placed, but notices that the status is still pending. He sees that the order has been confirmed by FedEx, but that's the only progress. He 'thinks' that I should receive the device before 3pm tomorrow, so I ask him if the phones are on back order, or if there is limited supply. He quickly dodged the question by reassuring that the phone should ship tomorrow, and ended the call with the generic closing statement.
Would I be crazy to call again, or should I wait it out? At this point, I'm not upset that I'm stuck with the same phone. It's more the fact that my carrier service is having a difficult time understanding the issue, and resolving it. If the phone is in limited stock, I would rather they just have said so, and told me instead of dicking me around, saying that it WILL ship today and BE THERE tomorrow.
Nit3mare said:
So. Yesterday, I had to call tech support because my home button no longer functions. And when I say that, I mean that it no longer presses down, and it feels incredibly loose. Now, let me go on by saying that I haven't dropped the device, and it hasn't been exposed to water. So the first rep that I spoke with said, "Okay, no problem! We'll send you out a new one!" Verified my address, contact number, etc. etc. So today when I get home, what do I find on my door step? A Galaxy Nexus. Already frustrated, I call tech support back and explain the issue. They exaggerate how terribly sorry they are, and base the mix-up on how closely the phones resemble each other.
So this rep puts me with a higher up, who honestly sounds like Forrest Gump. He basically re-assures me that they made a mistake, and will get the correct device shipped to me. He hurries me off the phone though, without verifying my address and contact information, and just tells me it's on its way to me. So I think okay, maybe they still have my information pulled up from the last ticket, I won't worry about it.
Four hours pass and I still haven't received a confirmation email with my FedEx info. So here I am, calling tech support again. This time, the rep sounds genuinely upset about the situation and tries his best to fix it. This is when he pulls up my order information. He does see that an order was placed, but notices that the status is still pending. He sees that the order has been confirmed by FedEx, but that's the only progress. He 'thinks' that I should receive the device before 3pm tomorrow, so I ask him if the phones are on back order, or if there is limited supply. He quickly dodged the question by reassuring that the phone should ship tomorrow, and ended the call with the generic closing statement.
Would I be crazy to call again, or should I wait it out? At this point, I'm not upset that I'm stuck with the same phone. It's more the fact that my carrier service is having a difficult time understanding the issue, and resolving it. If the phone is in limited stock, I would rather they just have said so, and told me instead of dicking me around, saying that it WILL ship today and BE THERE tomorrow.
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id say wait til tomorrow and see what happens. I kept getting the throw around over twitter with my device. My phone has the screen gap, and I had 3 reps tell me to take it to a store to make sure "its not water damage" and they would help me get a replacement. I then openly posted on their feed that I felt like I was being pushed away from help, and literally right away someone DM'd me for my shipping information, and 20 minutes later a confirmation email.
Are you ****ing kidding? Let me tell you the story of how ****ing inept Verizon has been lately...
My phone was delivered when I wasn't around. Someone signed for the package, and I didn't know who had so I called VZW to alert them- nobody is at my house, someone may have stolen the phone. I won't know if it's there or not until I get there, so, what can you do? ***** asks me to trouble shoot FedEx's website cause on her end it doesn't show who signed for it. I told her it doesn't matter who signed for it or what FedEx website says- the fact is, it was delivered and signed for by or to an unknown party. Put a hold on the MEID #. She can't do that. She says, because the website says I signed for it- I am responsible. No, I'm not within 3 hours drive of the location the phone was delivered to- I'm using my VZW phone- verify the tower I'm on- verify what tower I've been on and how long I've been here. She says "someone else may have your phone." I said, oh, the one I'M CALLING YOU ON RIGHT NOW? I asked for a manager and he was like.. WTF?
So, I spend nearly 20 hours on the phone with VZW Tech support trying to figure out a wifi/data drop/ texts received hours later/ oscillation in the voice of the person I'm talking to issue. After my 4th or 5th call, they decide to send me out a new SIM Card- that must be the issue. I'm 9 days into my 14 days, which supposedly started the date of activation, so, they offered to send me out the SIM Card overnight. Awesome. Day goes by, nothing. Another day goes by, nothing. I call for a tracking number. "Oh, we sent it out priority mail. you should get it 5-7 days." No, it was supposed to be shipped overnight. WTF? "Well, sir, your account isn't noted as that so I don't know what you were told." Mam, I'm now 11 days into my 14 day worry free guarantee. My phone doesn't work correctly. You (vzw) were supposed to send me a new sim card overnight so I can see if it fixes the device before I return it- "Sorry" she tells me. Management offers to send me a 3rd SIM card overnight. Fine, just get it here. Two days later, my 13th day, I get my 3rd SIM card. Activate it, plug it in and the phone's still ****ed up.
Back on the phone with VZW, they tell me to wait it out. "Sometimes it takes a while to activate.. just be patient." I called again the next morning. Phone was still ****ed up. I'm told, maybe it's the network you're on. Can you drive somewhere else and see if being in at a new tower fixes the problem? **** it, I say- I'll drive into town, where the closest VZW corporate store is, 1.5 hours away from me and see if it works, right there in their store with one of their display s3's right next to it.
So we make the drive. I walk into the store and I run a speed test on each S3, back to back, simultaneously, whatever and I keep doing this until a rep calls my name, and, I finger him over to where I'm standing. I had run 14 speed tests, at the same time, with the phones side by side. The one is the store is pulling 1200kbps down, mine, 300. I ask him, what he can do for me. We walk over to the counter and he starts digging around in the phone. First words he asks- what ROM are you running? WTF? I hadn't even rooted the god damn thing yet. No ROM other than stock. "You've got a lot of apps.. that's what's causing your download speeds to be so low." I tell him- "oh, okay- then go ahead and delete whatever you need to- go ahead and wipe the phone too if you need. I've done it and I know what it does. Go ahead and see for yourself." He goes into the app manager, looks at the size of the apps and tells me that's what's killing my data speeds- "Spotify" he tells me, "Is running 95.xx MB per second!" "That's what's killing your speeds!" Ok.. what? You're telling me, I cannot achieve 300kbps down, and you're telling me Spotify is pulling 95mb down per second? "Well, the S3 over there you compared it to is downloading 1200!" he proclaims. "Yes, I said- 1200kbps, not 1200mb/s. Huge difference!" "You're mistaken" he tells me. Okay- what can you do to fix my phone? He goes and gets another sim card. Must be that. He sets the phone down, goes in the back, gets another SIM, sets it up, installs it- same ****ing thing. ****ty network speed. No apps, full wipe, new SIM- it's ****ed up. Of course, I don't have my box, headphones, charger, etc so I cannot return it without paying a 35 dollar restocking fee. No way around it he tells me. I have to have the box. It's my second to last day- I just drove an hour and a half- is there anything you can do? "Nothing." "Nothing? Really? Nothing" I ask. "Nothing at all" he says. "What about shipping me out another device, and letting me do the swap via mail?" "Then, I'll be able to return everything- the box, charger, headphones, etc." I say. "I'm not sure I can do that.. let me see" as he starts typing away. I notice at this time, his hands are shaking as he's holding up my phone. They're shaking bad but I was thinking medical condition- not what was actually going down. He makes my order and sends me on my way. I was stoked. I met the 14 day deadline and I should be getting a decent phone in the mail. yay! Oh how wrong I was.
Two days later, I call VZW again. looking for a tracking number for the phone that was to be shipped to me. It's not here, was supposed to be shipped overnight- wtf. "What phone?" she asks. "The phone I ordered in the store to be shipped to me" I say. Well, apparently what happened was he went into the back, got the meid # off another phone, said I returned my device in the store, I was given another phone, in the store and that was that. Problem was- I was still on my original phone. So I'm on the phone with VZW Tech support, who's on the phone with the store I walked into and it's manager. Manager says, there's a missing S3 from inventory and I must not have noticed he swapped my phone. I said no, the phone had never left my sight. He said he didn't care what I had to say. I had a new phone and that was that. I asked the VZW tech support gal to check the IMEI/MEID # of the phone I was calling in on and compare that to the original shipping MEID/IMEI#. Then tell me, if I was on a new device or not. She does. Holy ****- same phone I was originally shipped! She gets back on the phone with the store, who's manager gets on the phone with the sales rep who, was in a car wreck and is in the hospital. 3 hours on the phone, and all I can get is that the manager in the store I walked into three days before is willing to give me a new phone, but I have to do it in person. I tried to get the woman on the phone to make the swap so I didn't have to make the drive, but, apparently they can bend the rules of their policies to do what they please. I was outside of my 14 day window for returning the device. I had 5 different reps tell me I had 14 days from the moment of activation. Suddenly, it's 14 days from the day it was shipped. What a crock of ****. I scheduled an appointment with the manager at the store closest to me for 4 days down the road and that's that. I know what he wanted- he wanted to see the IMEI/MEID# for himself. He had a VZW Tech support woman on the phone with him telling him what phone I was on and he wouldn't take their word for it. Fine...
I walk into the store. He greets me. Without saying much, I open up my phone, I show him my IMEI# printed on the sticker back under the battery. He takes note of it, and as he's pulling back up my account I boot the phone up. Soon as it boots up I read him off the MEID# and he notes that it's the device I was shipped, but not the device the computer says I have. I told him, "I don't care what your computer says. Here's my receipt from the original shipment. The IMEI's match. This is my original phone. Your computer is wrong. Period." Blah blah blah.. an hour goes by and they're just now getting around to getting me my new phone. The poor girl behind the counter who was stuck between the manager and I was hating her job at the moment cause I wasn't backing down. My heels were dug in deep. This is bull****. You had an employee who stole from you and used me as a patsy. You dont want to fix this. You're going to though. Manager goes back to his office to get some paperwork going for the transaction and the rep finishes up the transaction. Manager comes out, tells me he has to charge me for the phone again. I told him "NO!" I've already ****ing paid for this phone. I'm not being charged for another. "Well Sir, it says you've gotten another phone!" "I haven't gotten another phone" I say, "your computer is wrong and I'm not paying for a device you can't find and I don't have. Period. I'm not doing it." He tells me "Then this transaction can't go through." I told him "You're gonna have to suck it up and do it because I'm not paying you for a phone your employee stole!" At that point, everyone in the building is listening to the conversation. Red faced, he goes back into this office to "figure out how to do it.." Whatever.
Lady rep, who was sweet as can be finished up the transaction. She gets my new phone rung up, sets up my SIM card, gets it all up and running and starts talking about my contract. I told her, "I'm not signing a new contract. This was a WARRANTY EXCHANGE!" "There is no new contract!" "Well, sir" she says "because you're passed your 14 days, we've decided to do a refund to your account and we no longer offer an unlimited plan so your account will be switched to one of our new share everything plans!" "Like hell it will" I say. "Absolutely not!" "I can't do this transaction for you today then, only a manager can handle this" she says. "Then GO GET HIM! GET HIM OUT HERE- FIX THIS!" I say loudly, but without yelling. She scurries off to go get him. By this time, I had ****ing had it with VZW and it's bull****. He comes back out- huffing and puffing. "I can't do it!" "You're gonna have to figure it out man. I'm not signing a new contract. I'm not allowing you to switch me over to one of your share everything bull**** plans!" I say. "And, for my trouble, how about upgrading me to one of the 32gb S3's. While you're at it, how about a free screen saver and a killer deal on a otterbox." I say loudly. "Let me figure out how to keep you on your unlimited plan and [reps name] go get everything we have for the S3 and let him pick out what he wants." the manager says. Her eyes lit up as if to say- Seriously? You're actually going to do this?
About an hour later, I walked out of there with my new S3, which, he basically had to "steal" and give to me so he didn't have to change my unlimited data plan. He credited $30 to my account for gas money for the drive. He gave me free screen savers because they didn't have any otter boxes and the best part, on paper, he gave me everything in writing. The entire transaction, all the credits, refunds, etc. He also extended me a 30 day worry free guarantee, if I didn't like my second S3 which, was every bit as ****ed up as my original one but with Synergy is helped immensely. This was great, and I was stoked with how it worked out, but my story doesn't end here.
Second S3- same problems. Before root, before Synergy. I'm on the phone with tech support. Must be the network then- we'll file a trouble ticket with the network engineers and we'll have them look into it. Cool- lets get to the bottom of this. First ticket I get back "The network tower is busy with tourists and he (I) still has his old device on, the droid X2." Of course, I had to call 5 days later to follow up because nobody bothered to. I turned off my X2, but the slow speed data didn't change anything. I called back. "We'll look into it and we'll follow up with you in 48 hours." Never heard back. I call. "Oh, it's the terrain. Your home is in a rural area. Where is Arcata anyways?" "What?" I ask. "I don't live in Arcata and haven't for nearly a year. Your network engineers checked an area I didn't even live in and then tell me it's the terrain? WTF is going on over there" "Oh sir" they say "I am so sorry for what's gone on. I'm going to re submit your trouble ticket and escalate this to the highest level. When they see how many tickets you've filed you'll go right to the top of the list!" Ok. Whatever. By this time, I had rooted and synergized the S3 and was seeing better data speeds but still not as good as my old Droid X2. They followed up with me the same day to tell me, proudly, the reasons why I was having data speed connections- you ready for this?
The terrain. Seriously. I'm 2 miles as the crow flies with nearly a straight shot/view of the tower. Sure, there's trees in the area but my god. I manage between -72 and -95db for signal which isn't terrible. It certainly doesn't constitute what terrible speeds I'm getting. What's best is my wifes iphone, sitting right next to my S3, getting the same db rating signal, gets normal connection speeds.
Of course, I have the luxury of coming on here and seeing lots of others complain about data speeds. I see the issues are widespread. I see I'm not the only one. Verizon would have me believe otherwise and everyone **** I've talked to there all tell me they've never heard of the issue. Bull**** I say. I don't think they want to add fuel to my fire is what they're really doing.
Verizon firmly has their heads wedged up their asses. You think you've got it bad with having the wrong device shipped to you? I'm mean, sure, it's terrible and all, but, atleast you're not me.
And for real, this is all 100% true. It's so good, I couldn't possibly make it up. ****ing lame.
Now I just get to figure out what I'm going to switch to. I think the S3 is a great phone, if it wasn't for the ****ty radio and encrypted boot loader. S-voice blows and the device itself seems super fragile but, I still think it's bad ass. Worst part- what could I go to that would be comparable? There's nothing out at the moment that even interests me...
+1 to THIS
ancashion said:
Are you ****ing kidding? Let me tell you the story of how ****ing inept Verizon has been lately...
My phone was delivered when I wasn't around. Someone signed for the package, and I didn't know who had so I called VZW to alert them- nobody is at my house, someone may have stolen the phone. I won't know if it's there or not until I get there, so, what can you do? ***** asks me to trouble shoot FedEx's website cause on her end it doesn't show who signed for it. I told her it doesn't matter who signed for it or what FedEx website says- the fact is, it was delivered and signed for by or to an unknown party. Put a hold on the MEID #. She can't do that. She says, because the website says I signed for it- I am responsible. No, I'm not within 3 hours drive of the location the phone was delivered to- I'm using my VZW phone- verify the tower I'm on- verify what tower I've been on and how long I've been here. She says "someone else may have your phone." I said, oh, the one I'M CALLING YOU ON RIGHT NOW? I asked for a manager and he was like.. WTF?
So, I spend nearly 20 hours on the phone with VZW Tech support trying to figure out a wifi/data drop/ texts received hours later/ oscillation in the voice of the person I'm talking to issue. After my 4th or 5th call, they decide to send me out a new SIM Card- that must be the issue. I'm 9 days into my 14 days, which supposedly started the date of activation, so, they offered to send me out the SIM Card overnight. Awesome. Day goes by, nothing. Another day goes by, nothing. I call for a tracking number. "Oh, we sent it out priority mail. you should get it 5-7 days." No, it was supposed to be shipped overnight. WTF? "Well, sir, your account isn't noted as that so I don't know what you were told." Mam, I'm now 11 days into my 14 day worry free guarantee. My phone doesn't work correctly. You (vzw) were supposed to send me a new sim card overnight so I can see if it fixes the device before I return it- "Sorry" she tells me. Management offers to send me a 3rd SIM card overnight. Fine, just get it here. Two days later, my 13th day, I get my 3rd SIM card. Activate it, plug it in and the phone's still ****ed up.
Back on the phone with VZW, they tell me to wait it out. "Sometimes it takes a while to activate.. just be patient." I called again the next morning. Phone was still ****ed up. I'm told, maybe it's the network you're on. Can you drive somewhere else and see if being in at a new tower fixes the problem? **** it, I say- I'll drive into town, where the closest VZW corporate store is, 1.5 hours away from me and see if it works, right there in their store with one of their display s3's right next to it.
So we make the drive. I walk into the store and I run a speed test on each S3, back to back, simultaneously, whatever and I keep doing this until a rep calls my name, and, I finger him over to where I'm standing. I had run 14 speed tests, at the same time, with the phones side by side. The one is the store is pulling 1200kbps down, mine, 300. I ask him, what he can do for me. We walk over to the counter and he starts digging around in the phone. First words he asks- what ROM are you running? WTF? I hadn't even rooted the god damn thing yet. No ROM other than stock. "You've got a lot of apps.. that's what's causing your download speeds to be so low." I tell him- "oh, okay- then go ahead and delete whatever you need to- go ahead and wipe the phone too if you need. I've done it and I know what it does. Go ahead and see for yourself." He goes into the app manager, looks at the size of the apps and tells me that's what's killing my data speeds- "Spotify" he tells me, "Is running 95.xx MB per second!" "That's what's killing your speeds!" Ok.. what? You're telling me, I cannot achieve 300kbps down, and you're telling me Spotify is pulling 95mb down per second? "Well, the S3 over there you compared it to is downloading 1200!" he proclaims. "Yes, I said- 1200kbps, not 1200mb/s. Huge difference!" "You're mistaken" he tells me. Okay- what can you do to fix my phone? He goes and gets another sim card. Must be that. He sets the phone down, goes in the back, gets another SIM, sets it up, installs it- same ****ing thing. ****ty network speed. No apps, full wipe, new SIM- it's ****ed up. Of course, I don't have my box, headphones, charger, etc so I cannot return it without paying a 35 dollar restocking fee. No way around it he tells me. I have to have the box. It's my second to last day- I just drove an hour and a half- is there anything you can do? "Nothing." "Nothing? Really? Nothing" I ask. "Nothing at all" he says. "What about shipping me out another device, and letting me do the swap via mail?" "Then, I'll be able to return everything- the box, charger, headphones, etc." I say. "I'm not sure I can do that.. let me see" as he starts typing away. I notice at this time, his hands are shaking as he's holding up my phone. They're shaking bad but I was thinking medical condition- not what was actually going down. He makes my order and sends me on my way. I was stoked. I met the 14 day deadline and I should be getting a decent phone in the mail. yay! Oh how wrong I was.
Two days later, I call VZW again. looking for a tracking number for the phone that was to be shipped to me. It's not here, was supposed to be shipped overnight- wtf. "What phone?" she asks. "The phone I ordered in the store to be shipped to me" I say. Well, apparently what happened was he went into the back, got the meid # off another phone, said I returned my device in the store, I was given another phone, in the store and that was that. Problem was- I was still on my original phone. So I'm on the phone with VZW Tech support, who's on the phone with the store I walked into and it's manager. Manager says, there's a missing S3 from inventory and I must not have noticed he swapped my phone. I said no, the phone had never left my sight. He said he didn't care what I had to say. I had a new phone and that was that. I asked the VZW tech support gal to check the IMEI/MEID # of the phone I was calling in on and compare that to the original shipping MEID/IMEI#. Then tell me, if I was on a new device or not. She does. Holy ****- same phone I was originally shipped! She gets back on the phone with the store, who's manager gets on the phone with the sales rep who, was in a car wreck and is in the hospital. 3 hours on the phone, and all I can get is that the manager in the store I walked into three days before is willing to give me a new phone, but I have to do it in person. I tried to get the woman on the phone to make the swap so I didn't have to make the drive, but, apparently they can bend the rules of their policies to do what they please. I was outside of my 14 day window for returning the device. I had 5 different reps tell me I had 14 days from the moment of activation. Suddenly, it's 14 days from the day it was shipped. What a crock of ****. I scheduled an appointment with the manager at the store closest to me for 4 days down the road and that's that. I know what he wanted- he wanted to see the IMEI/MEID# for himself. He had a VZW Tech support woman on the phone with him telling him what phone I was on and he wouldn't take their word for it. Fine...
I walk into the store. He greets me. Without saying much, I open up my phone, I show him my IMEI# printed on the sticker back under the battery. He takes note of it, and as he's pulling back up my account I boot the phone up. Soon as it boots up I read him off the MEID# and he notes that it's the device I was shipped, but not the device the computer says I have. I told him, "I don't care what your computer says. Here's my receipt from the original shipment. The IMEI's match. This is my original phone. Your computer is wrong. Period." Blah blah blah.. an hour goes by and they're just now getting around to getting me my new phone. The poor girl behind the counter who was stuck between the manager and I was hating her job at the moment cause I wasn't backing down. My heels were dug in deep. This is bull****. You had an employee who stole from you and used me as a patsy. You dont want to fix this. You're going to though. Manager goes back to his office to get some paperwork going for the transaction and the rep finishes up the transaction. Manager comes out, tells me he has to charge me for the phone again. I told him "NO!" I've already ****ing paid for this phone. I'm not being charged for another. "Well Sir, it says you've gotten another phone!" "I haven't gotten another phone" I say, "your computer is wrong and I'm not paying for a device you can't find and I don't have. Period. I'm not doing it." He tells me "Then this transaction can't go through." I told him "You're gonna have to suck it up and do it because I'm not paying you for a phone your employee stole!" At that point, everyone in the building is listening to the conversation. Red faced, he goes back into this office to "figure out how to do it.." Whatever.
Lady rep, who was sweet as can be finished up the transaction. She gets my new phone rung up, sets up my SIM card, gets it all up and running and starts talking about my contract. I told her, "I'm not signing a new contract. This was a WARRANTY EXCHANGE!" "There is no new contract!" "Well, sir" she says "because you're passed your 14 days, we've decided to do a refund to your account and we no longer offer an unlimited plan so your account will be switched to one of our new share everything plans!" "Like hell it will" I say. "Absolutely not!" "I can't do this transaction for you today then, only a manager can handle this" she says. "Then GO GET HIM! GET HIM OUT HERE- FIX THIS!" I say loudly, but without yelling. She scurries off to go get him. By this time, I had ****ing had it with VZW and it's bull****. He comes back out- huffing and puffing. "I can't do it!" "You're gonna have to figure it out man. I'm not signing a new contract. I'm not allowing you to switch me over to one of your share everything bull**** plans!" I say. "And, for my trouble, how about upgrading me to one of the 32gb S3's. While you're at it, how about a free screen saver and a killer deal on a otterbox." I say loudly. "Let me figure out how to keep you on your unlimited plan and [reps name] go get everything we have for the S3 and let him pick out what he wants." the manager says. Her eyes lit up as if to say- Seriously? You're actually going to do this?
About an hour later, I walked out of there with my new S3, which, he basically had to "steal" and give to me so he didn't have to change my unlimited data plan. He credited $30 to my account for gas money for the drive. He gave me free screen savers because they didn't have any otter boxes and the best part, on paper, he gave me everything in writing. The entire transaction, all the credits, refunds, etc. He also extended me a 30 day worry free guarantee, if I didn't like my second S3 which, was every bit as ****ed up as my original one but with Synergy is helped immensely. This was great, and I was stoked with how it worked out, but my story doesn't end here.
Second S3- same problems. Before root, before Synergy. I'm on the phone with tech support. Must be the network then- we'll file a trouble ticket with the network engineers and we'll have them look into it. Cool- lets get to the bottom of this. First ticket I get back "The network tower is busy with tourists and he (I) still has his old device on, the droid X2." Of course, I had to call 5 days later to follow up because nobody bothered to. I turned off my X2, but the slow speed data didn't change anything. I called back. "We'll look into it and we'll follow up with you in 48 hours." Never heard back. I call. "Oh, it's the terrain. Your home is in a rural area. Where is Arcata anyways?" "What?" I ask. "I don't live in Arcata and haven't for nearly a year. Your network engineers checked an area I didn't even live in and then tell me it's the terrain? WTF is going on over there" "Oh sir" they say "I am so sorry for what's gone on. I'm going to re submit your trouble ticket and escalate this to the highest level. When they see how many tickets you've filed you'll go right to the top of the list!" Ok. Whatever. By this time, I had rooted and synergized the S3 and was seeing better data speeds but still not as good as my old Droid X2. They followed up with me the same day to tell me, proudly, the reasons why I was having data speed connections- you ready for this?
The terrain. Seriously. I'm 2 miles as the crow flies with nearly a straight shot/view of the tower. Sure, there's trees in the area but my god. I manage between -72 and -95db for signal which isn't terrible. It certainly doesn't constitute what terrible speeds I'm getting. What's best is my wifes iphone, sitting right next to my S3, getting the same db rating signal, gets normal connection speeds.
Of course, I have the luxury of coming on here and seeing lots of others complain about data speeds. I see the issues are widespread. I see I'm not the only one. Verizon would have me believe otherwise and everyone **** I've talked to there all tell me they've never heard of the issue. Bull**** I say. I don't think they want to add fuel to my fire is what they're really doing.
Verizon firmly has their heads wedged up their asses. You think you've got it bad with having the wrong device shipped to you? I'm mean, sure, it's terrible and all, but, atleast you're not me.
And for real, this is all 100% true. It's so good, I couldn't possibly make it up. ****ing lame.
Now I just get to figure out what I'm going to switch to. I think the S3 is a great phone, if it wasn't for the ****ty radio and encrypted boot loader. S-voice blows and the device itself seems super fragile but, I still think it's bad ass. Worst part- what could I go to that would be comparable? There's nothing out at the moment that even interests me...
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+1000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
To this, I had to deal with the same crap but no phones were taken.
I had to call 611 about 10 times 30min to 2hour's every time + go to the stores 4-5 times + 3 network tickets and Then go to the BBB with the issue I had with LTE speeds of 200-600kbs every were to get it fixed. And now A new issue has poped up due to a phone update that messed it up.
Good luck to you man and the OP.
P.S OP you are lucky that it so far. Verizon CS is nice most of the time, but when it comes to replacing any thing you will be in for it.
@ancashion
Best.
Story.
EVER.
Sent from my SCH-I535 using xda premium
Yea dude, to the guy who got ****ed by Verizon up there we feel for you. At least we know with a lot of time you can still get what you want. But its dumb to deal with it. Also the X2 has a different radio and antenna system so remember different models wont ever be the same.
Sent from my Verizon Galaxy S 3 running CM10
deleted
RCOVA said:
@ancashion
Best.
Story.
EVER.
Sent from my SCH-I535 using xda premium
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LOL, probably is but I gave up trying to read it probably 20% into it..........
Yep, I find it funny people say VZW customer service is good. Past 8 years it's been nothing but crap. The guy with the X2, I had one and the only good thing about that phone was the radios.
See, I've never had a bad experience with their tech/customer support any time prior to this incident. Anytime I've spoken with them in the past, it was always smooth sailing. Can't understand why I had such a difficult time this go around.
Sent from my SCH-I535 using xda app-developers app
Wow. Just wow.
Sent from my SCH-I535 using Tapatalk 2
jmorton10 said:
LOL, probably is but I gave up trying to read it probably 20% into it..........
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I couldn't stop reading it! Lol
Sent from my SCH-I535 using xda premium
RCOVA said:
I couldn't stop reading it! Lol
Sent from my SCH-I535 using xda premium
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LOL, after I finally got caught up at work I did go back & read the whole thing.
WTF, that is ridiculous!!
I have been a Verizon since before most posters here where born & I have always found their CS to be some of the best around anywhere. After reading this I will be paranoid about ever calling them again however........
I don't know if it matters but we have a very large corporate account.
LOL. Verizon and customer service. Great joke.
Seriously, though, Verizon is notorious for dumb customer service.
Sent from my GT-P7310 using xda app-developers app
WOW!
Sent from my Galaxy S III using Forum Runner
Taehee. said:
LOL. Verizon and customer service. Great joke.
Seriously, though, Verizon os motorious for dumb customer service.
Sent from my GT-P7310 using xda app-developers app
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Don't you mean oxymoron?
Sent from my SCH-I535 using xda app-developers app
Lemme tell you guys a little something...my first Verizon phone was a droid 2. From that phone I got customer service to replace it with the droid x for free. From there I later on got them to replace it for the samsung fascinate for free. From there I got them to replace THAT for a droid charge for free. After that I got them to replace my droid charge with a droid razr for free. Keep in mind that none of this effected my upgrade. I still got my upgrade 2 years after purchasing the droid 2...this all happened in a span of 2 years. I ended up having the droid razr for 3 months before my upgrade came and bought the galaxy s 3. I guess I'm just lucky but Verizon customer service has been great to me.
Sent from my SPH-L710 using xda app-developers app
The 14 days starting with shipping is a dishonorable tactic. Verizon does not make that obvious when you order. They used to offer 30 days. However I've used them since 1995 and my telephone CS experience has been very good. Their online sales reps are quite amusing.
Sent from my SCH-I535 using Tapatalk 2
Flintlock said:
The 14 days starting with shipping is a dishonorable tactic. Verizon does not make that obvious when you order. They used to offer 30 days. However I've used them since 1995 and my telephone CS experience has been very good. Their online sales reps are quite amusing.
Sent from my SCH-I535 using Tapatalk 2
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Its kept vague so they keep the ability to manipulate it as they see fit. Sleazy at best.
Sent from my SCH-I535 using Tapatalk 2
Elite49 said:
Yep, I find it funny people say VZW customer service is good. Past 8 years it's been nothing but crap. The guy with the X2, I had one and the only good thing about that phone was the radios.
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Never dealt with AT&T customer service, have you? Makes Verizon seem downright spectacular.
But from my end, Verizon has given me nothing but excellent customer service. Except in the brick and mortar store where it took them two hours just to get me a new SIM card. And the guy had no idea how to activate it. Was... frustrating, since I could have just gone and grabbed a card from my job and had it finished in a minute. Ooh well.
Always sucks to see people get screwed over. And makes me happy that my phone works amazingly well.
Sent from my SCH-I535 using Tapatalk 2
Alright guys I just want to rant a little as I am upset. BestBuy totally screwed my preorder up.
I preorder a black s7 edge from BestBuy on Feb 23rd. Expected release date of March 11th and so forth. Then March 1st I see that some are already getting there packages (I did the in store pickup - my first mistake) Getting a little inpatient I decided to check my order and it says expected release and pick up date as March 7th. Stoked I waited until today and got a pick up email saying it was time (YES!!!!)
Go into the store today and they give me the Gear VR and the SD Card that comes when you preorder from bestbuy... but no phone... I asked the girl is that everything? And shes like let me check and notices that its missing. She asked the guy standing next to hear and they went over the preorder pick up sheet that they had, as I started to get worried that they messed up. All I could see was every other persons preorder s7 in the back - taunting me.
They eventually said that they didn't have my order yet (I mean I only preordered on the first day...) and that it should come in later today. I waited around and then was fed up and ended up just leaving. I called BB at they're phone to check about an hour later... They dont expect my order until the 11th. So everyone else who preordered can pick it up today... while I wait until Friday. Pretty upset about it.
Ended up calling the store and asked if they were in stock and they said Yes they had 2 more and I'm like you got to be kidding me, I cancel my preorder and go back to the store to just purchase it there... To bad they ended up running out of stock before I got there.
Thank you bestbuy for ruining my release day... I now have to wait for them to come back into stock before I can get anything
tl:dr Bestbuy messed up my preorder, then called and said they had stock. Cancelled preorder and went back and they were out of stock.
Rapazzo said:
Alright guys I just want to rant a little as I am upset. BestBuy totally screwed my preorder up.
I preorder a black s7 edge from BestBuy on Feb 23rd. Expected release date of March 11th and so forth. Then March 1st I see that some are already getting there packages (I did the in store pickup - my first mistake) Getting a little inpatient I decided to check my order and it says expected release and pick up date as March 7th. Stoked I waited until today and got a pick up email saying it was time (YES!!!!)
Go into the store today and they give me the Gear VR and the SD Card that comes when you preorder from bestbuy... but no phone... I asked the girl is that everything? And shes like let me check and notices that its missing. She asked the guy standing next to hear and they went over the preorder pick up sheet that they had, as I started to get worried that they messed up. All I could see was every other persons preorder s7 in the back - taunting me.
They eventually said that they didn't have my order yet (I mean I only preordered on the first day...) and that it should come in later today. I waited around and then was fed up and ended up just leaving. I called BB at they're phone to check about an hour later... They dont expect my order until the 11th. So everyone else who preordered can pick it up today... while I wait until Friday. Pretty upset about it.
Ended up calling the store and asked if they were in stock and they said Yes they had 2 more and I'm like you got to be kidding me, I cancel my preorder and go back to the store to just purchase it there... To bad they ended up running out of stock before I got there.
Thank you bestbuy for ruining my release day... I now have to wait for them to come back into stock before I can get anything
tl:dr Bestbuy messed up my preorder, then called and said they had stock. Cancelled preorder and went back and they were out of stock.
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That really sucks for you..
I'm picking mine up today at bestbuys and now concerned.
That sucks, sorry for you and I'll hope you'll get it soon still! Next time, maybe keep your order just in case till you have the device in hand before canceling it :/
Sent from my LG-D855 using Tapatalk
That's terrible, I'm so sorry. There was no way they could hold a phone for you while you were on your way back?
I just picked mine up but they screwed up on what I ordered.. They were trying to give me an Galaxy S7 instead of the edge. It even had my name on it! Luckily they had extras on the edge.
adocorp said:
That really sucks for you..
I'm picking mine up today at bestbuys and now concerned.
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I hope you had better luck than I did
jonsic said:
That's terrible, I'm so sorry. There was no way they could hold a phone for you while you were on your way back?
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Unforuntely it was first come first serve... I mean its not like I preordered it in February
Tectas said:
That sucks, sorry for you and I'll hope you'll get it soon still! Next time, maybe keep your order just in case till you have the device in hand before canceling it :/
Sent from my LG-D855 using Tapatalk
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Yeah just wasnt thinking, I shouldnt have cancelled but I thought no one would go and buy the 2 left by the time I got there :crying:
I feel for you, but the original date quoted to you was 11 march, you canceled HOPING to get it earlier, and it didn't work. Honestly I am not impressed with Best Buy for this, but you can't blame them for your lack of phone right now.
Sent from my SM-T710 using Tapatalk
Don't know how best buy works but yeah that blows, personally before cancelling my pre order I would have called the store reserved a phone an paid a deposit maybe and said I was gonna come pick it up within the next hour. Once I'd got the phone from the store then I would of cancelled my pre order.
Maybe redo pre order and keep checking with the store if they have stock, if so do the above.
On a side note since you cancelled the original pre order did you have to give the gear vr back?
I thought the same thing happened to me. My mom had to pick it up because it is on her verizon account. I got the email this morning saying it was ready so my mom got off work to go get it. When she got there they said I wasnt on the list so it was not ready and sent her away. So I called them and told them I got an email saying it was ready, so they went and looked again and ended up finding it. So now she has to make another trip to go pick it up.
mklass said:
Don't know how best buy works but yeah that blows, personally before cancelling my pre order I would have called the store reserved a phone an paid a deposit maybe and said I was gonna come pick it up within the next hour. Once I'd got the phone from the store then I would of cancelled my pre order.
Maybe redo pre order and keep checking with the store if they have stock, if so do the above.
On a side note since you cancelled the original pre order did you have to give the gear vr back?
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Still have it and have not been billed for it, who knows maybe ill get 2 :good:
In general best buy screws up a lot. I dealt with tmobile because I'm on jod. But they screwed up in the store by my house with my mom's note 5. I was telling her what not to do with the s pen and their employee actually showed her and broke her son pen and refused to do anything but replace the phone after their employees screwed up.
Bradfordv said:
In general best buy screws up a lot. I dealt with tmobile because I'm on jod. But they screwed up in the store by my house with my mom's note 5. I was telling her what not to do with the s pen and their employee actually showed her and broke her son pen and refused to do anything but replace the phone after their employees screwed up.
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What exactly did you expect them to do, fire the employee? If they replaced the device they did what they should have, anything they do to the employee should not be done in front of customers.
Sent from my SM-T710 using Tapatalk
Sorry to hear you had to go through all that.
I pre-ordered from Best Buy and my only complains was that their pickup line is SO SLOW.
I got an email that my S7 Edge was ready (my wife's wasn't). We went to the store to pick it up and I noticed the box only said S7 on it. I asked and they confirmed it was a vanilla S7. I told them I ordered an Edge and apparently someone had miskeyed the inventory and didn't see that I ordered an Edge. They said that while they had gotten in plenty of S7s in, they hadn't gotten any Edges yet. Yeah, it sucked as we would have at last liked to have one since my wife's S5 battery can barely hold a charge. But considering it wasn't even expected to be in until Friday? No big deal. They apologized but really, what more can they do but that? It's not like they had something they could give me right then. Mistakes happen.
Yeah it sucks it wasn't there, but it is it really worth getting all upset and spun up over? It's not like you're using a flip phone or you're going hungry. And you should have it by the end of the week - when it was supposed to ship anyway. It's not like you're not going to get it. You just aren't getting it as early as you hoped.
First world problems, man. Relax and be happy.
Superguy said:
I got an email that my S7 Edge was ready (my wife's wasn't). We went to the store to pick it up and I noticed the box only said S7 on it. I asked and they confirmed it was a vanilla S7. I told them I ordered an Edge and apparently someone had miskeyed the inventory and didn't see that I ordered an Edge. They said that while they had gotten in plenty of S7s in, they hadn't gotten any Edges yet. Yeah, it sucked as we would have at last liked to have one since my wife's S5 battery can barely hold a charge. But considering it wasn't even expected to be in until Friday? No big deal. They apologized but really, what more can they do but that? It's not like they had something they could give me right then. Mistakes happen.
Yeah it sucks it wasn't there, but it is it really worth getting all upset and spun up over? It's not like you're using a flip phone or you're going hungry. And you should have it by the end of the week - when it was supposed to ship anyway. It's not like you're not going to get it. You just aren't getting it as early as you hoped.
First world problems, man. Relax and be happy.
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Doesnt look like I'm getting it today either lol, Even on the "expected" release date. Last time I will be shopping at BB
So... today i went to change my devices because i have a defective one. When the guy was making the exchange he said he needed a register number, but the girl who made the pre-order in the store for me didn't put any register number. Then everything went to hell! i called the department of solution from my car and guess what did i find out? They told me that the LG V20 has been removed from the warranty buyng remorse program of tmobile and thus i wouldnt be able to make the exchange. I got so pissed off with the guy that i had to smart up and then came out with the bunch of calls i have made to the department of solution and technical department and also all the chats i have done, which in total would make 22 agents i have spoken to, 13 agents by chat, 7 agents from the department of solution, and 2 agents from technical department. finally when i said that the guy from the technical department wrote a note in the system, he then said : "let me see the report and see what i can do" . Finally he send me a label shipping so that i could send the device and they will send a new one. BUT REALLY! I have driven from north to south and east to west in miami , from store to store, and ended up with this huge surprise of the warranty removed for the LG V20 from Tmobile. BETTER WATCH OUT PEOPLE! SMART UP! OTHERWISE YOU WILL KEEP YOUR DEFECTIVE DEVICE!
What do you mean warranty removed?
Doesn't sound like warranty removed. Either someone was pulling your chain, you pissed off a rep or two and they made some notes to make your life harder and/or T-Mobile might've have changed the policy on return period. Seriously doubt your warranty is removed. Warranty is through LG. I registered mine.
nest75068 said:
What do you mean warranty removed?
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@rbiter said:
Doesn't sound like warranty removed. Either someone was pulling your chain, you pissed off a rep or two and they made some notes to make your life harder and/or T-Mobile might've have changed the policy on return period. Seriously doubt your warranty is removed. Warranty is through LG. I registered mine.
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Well you know the 14 days given for buyer remorse? well, they weren't giving it to me. I havent pissed off anybody yet they did piss me? AAAAAH NOPE. No way in hell. Finally i managed to make them send me the shipping label and do the exchange. But i have been since 8 am doing this. I bought my phone on 19 of this month and it arrived on 21, i still have 1 more days before the 14 days expire, and they are trying to revoke my privileges ? Screw them. Im paying money for it. It is not free and under no circumstances it has been my fault that the device is defective. I havent even flashed the new TWRP and root methods nor invented with anything like that. Anyway. i will contact an agent via chat now before i send the package through UPS just to be safe.
Ah got it
Just FYI for the future -the 14 days starts from their shipping date (which you're still within so no worries) not the date you receive it (a little caveat hidden in the small/fine print of their 14 days period).
But yeah I'd be upset if I was still within that time frame and having issues.
@rbiter said:
Doesn't sound like warranty removed. Either someone was pulling your chain, you pissed off a rep or two and they made some notes to make your life harder and/or T-Mobile might've have changed the policy on return period. Seriously doubt your warranty is removed. Warranty is through LG. I registered mine.
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How do you register it through LG?
el_chuqui said:
How do you register it through LG?
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https://www.lg.com/us/support/mylg/product-registration
nest75068 said:
Ah got it
Just FYI for the future -the 14 days starts from their shipping date (which you're still within so no worries) not the date you receive it (a little caveat hidden in the small/fine print of their 14 days period).
But yeah I'd be upset if I was still within that time frame and having issues.
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yeah i know that! Thats why i know i still have 1 day left and i have spent all these days trying to do the replacement. Can you believe that?
jinkerz9430 said:
yeah i know that! Thats why i know i still have 1 day left and i have spent all these days trying to do the replacement. Can you believe that?
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That's weired, I normally have really good luck with Tmobile (aside from 1 instance recently).
I'm on Jump on Demand. I did a Jump for one of my lines to go from an iPhone 6s+ to an iPhone 7+. We got the phone on October 6th. I get my bill and they were trying to charge me for the 6s+ from 9/20 - 10/19 and the iPhone 7+ from 9/20/-10/19 lol
Yeah that wasn't going to happen but it took several calls and I finally just said fine, I have no problems going back to AT&T sine really I am the only one who uses JoD out of my family everyone can deal with same phone for a year. That got them to take care of it.
nest75068 said:
We got the phone on October 6th. I get my bill and they were trying to charge me for the 6s+ from 9/20 - 10/19 and the iPhone 7+ from 9/20/-10/19 lol
Yeah that wasn't going to happen but it took several calls and I finally just said fine, I have no problems going back to AT&T sine really I am the only one who uses JoD out of my family everyone can deal with same phone for a year. That got them to take care of it.
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Well,, isnt that enough to piss you off? i mean, money doesn't grow from trees , and even less for me having to pay college without fafsa So anyway, i did one last chatbox for today with tmobile just to keep it in record and rub it in their faces if something happens.... Now im phoneless for who knows how many days.
Swapping the device because it was defective has nothing to do with the buyers remorse period. My v20 was immediately defective from the store and I was able to swap it out with no issues at all.
jay-red said:
Swapping the device because it was defective has nothing to do with the buyers' remorse period. My v20 was immediately defective from the store and I was able to swap it out with no issues at all.
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Well, i dont know what the heck happened, But they weren't allowing me to replace it. In fact, the guy from Tmobile's store wanted me to give them the phone then buy the new phone directly from them and then i would lose the promotion of $200 dollars. The heck, after that i grabbed my defective phone went to the car and called the solution department. And there is were the second issue began. How could i have noticed that my device was defective if the behavior started when i used the phone on the third day? But i also noticed the screen bleeding at the first but decided to let it slide just because i wouldn't cry for some screen bleeding and that's it. But then at the third day, when the signal bar showed an x then it showed that it was connecting to the sim card again and also it started to reboot, HELL NO!, replacement for sure! But i have been dealing with that since the first day the phone showed the symptoms ,and i have been jumping from store to store, and from agent to agent and from, department to department. (by the way while i was talking with the guy on the department of solution today the signal dropped 5 times, so i lost him 5 times, although i warned him)
I am pretty sure that if the phone is mailed to you then you actually have 20 days for buyers remorse. As others have stated though a warranty exchange is not buyers remorse.
Sent from my LG-H918 using XDA Premium HD app
Intub8 said:
I am pretty sure that if the phone is mailed to you then you actually have 20 days for buyers remorse. As others have stated though a warranty exchange is not buyers remorse.
Sent from my LG-H918 using XDA Premium HD app
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Im currently talking with a supervisor "FINALLY!" they will keep the promotion of the $200 dollars since it is not on tmobile anymore but they will add it to the new phone!. However, here is the downside.... I will have to wait until the latest week of november for the phone to arrive. In other words.... I'm phoneless....
i feel your pain. mine freaked out this morning while i slept. got up to a bootloop that i can not fix. called lg. was told to send it in for repair. said i'd deal with t-mo as i can't go without a phone. called t-mo, got told in order to get an exchange i would have to send in my current phone and wait 7 days for them to confirm they recieved the device then they'll ship new one. on plus side they did let me have a loaner for the time being. not the best but hey at least it works.
OvrDriVE said:
i feel your pain. mine freaked out this morning while i slept. got up to a bootloop that i can not fix. called lg. was told to send it in for repair. said i'd deal with t-mo as i can't go without a phone. called t-mo, got told in order to get an exchange i would have to send in my current phone and wait 7 days for them to confirm they recieved the device then they'll ship new one. on plus side they did let me have a loaner for the time being. not the best but hey at least it works.
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you got lucky they even gave you a spare one. They gave me nothing! im phoneless now! . I had to ask my mother for her phone for the time being (i installed a custom rom Resurrection remix on her LG G3 so that i could have 2 separate accounts in the phone and to not have to install apps on her profile, only in mine) . The supervisor who finally solved the issue today agreed with me about tmobile making a mess out of such simplicity. if i were to send you every single chat i did with them in addition to the conversations i had through the phone and all that you would have seen that it looked more like they wanted to act like fools and also as a conspiracy or something. Anyway, at least it is solved now. On the other hand,,, i spent a lot of gasoline and time dealing with this issue instead of studying for my midterms this week.
jinkerz9430 said:
you got lucky they even gave you a spare one. They gave me nothing! im phoneless now! . I had to ask my mother for her phone for the time being (i installed a custom rom Resurrection remix on her LG G3 so that i could have 2 separate accounts in the phone and to not have to install apps on her profile, only in mine) . The supervisor who finally solved the issue today agreed with me about tmobile making a mess out of such simplicity. if i were to send you every single chat i did with them in addition to the conversations i had through the phone and all that you would have seen that it looked more like they wanted to act like fools and also as a conspiracy or something. Anyway, at least it is solved now. On the other hand,,, i spent a lot of gasoline and time dealing with this issue instead of studying for my midterms this week.
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oh it wasn't easy, i first called lg, got no where with them except send it in for repair, called t-mo, we can send you one before you send yours in if you want to pay a new 50$ down plus tax on 749$ plus shipping, went to store. they couldn't exchange it because i bought it online. however i know the guy there real well so thats why i got a loaner. i paid i think 12$ and got the cheapest android device they had in stock. i'll return it when i get my new v20 and get my 12$ back and no restocking fee(got lucky here), and then i come home to call t-mo again to get told i'd have to pay or wait 7 days for them to get my device first then they'll send me a new one. i tend to get frustrated really easially. feel sorry for the rep at t-mo cause she got an earfull. it'd be nice if they knew there jobs and t-mo's policies on things. whatever the case a new one is coming. and problem solved, but by no means was it easy or as difficult as your situation. i feel sorry for ya man, but at least ya got it dealt with.
OvrDriVE said:
oh it wasn't easy, i first called lg, got no where with them except send it in for repair, called t-mo, we can send you one before you send yours in if you want to pay a new 50$ down plus tax on 749$ plus shipping, went to store. they couldn't exchange it because i bought it online. however i know the guy there real well so thats why i got a loaner. i paid i think 12$ and got the cheapest android device they had in stock. i'll return it when i get my new v20 and get my 12$ back and no restocking fee(got lucky here), and then i come home to call t-mo again to get told i'd have to pay or wait 7 days for them to get my device first then they'll send me a new one. i tend to get frustrated really easially. feel sorry for the rep at t-mo cause she got an earfull. it'd be nice if they knew there jobs and t-mo's policies on things. whatever the case a new one is coming. and problem solved, but by no means was it easy or as difficult as your situation. i feel sorry for ya man, but at least ya got it dealt with.
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Damn.!!! it will cost me to get to know a couple of buddies from all the tmobile retailer stores within a 10 mile radius from me LOL! They made me do the order again and cancelled everything related to the other phone. (Of course, adding the promotions and all that). Although i forgot to ask them what is going to happen with my earphones, because my order was already processed for the other one and i registered that one to get my earphones and i dont know if the shipped or not... do i get a second pair of earphones if i register again? because i dont know where am i stepping on right now..... I registered the other order 6 days ago . And it says from 5 to 9 days.. so , if they shipped the earphones already , i get 2?
jinkerz9430 said:
Damn.!!! it will cost me to get to know a couple of buddies from all the tmobile retailer stores within a 10 mile radius from me LOL! They made me do the order again and cancelled everything related to the other phone. (Of course, adding the promotions and all that). Although i forgot to ask them what is going to happen with my earphones, because my order was already processed for the other one and i registered that one to get my earphones and i dont know if the shipped or not... do i get a second pair of earphones if i register again? because i dont know where am i stepping on right now..... I registered the other order 6 days ago . And it says from 5 to 9 days.. so , if they shipped the earphones already , i get 2?
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as long as you got a reciept for the new order you get 2nd pair
OvrDriVE said:
as long as you got a reciept for the new order you get 2nd pair
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Yippieeeeeee