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G2x warranty exchanges are on backorder

I think they ran out of refurbs that were crap. LG is probably shipping them fresh G2x's that are good. My 4th one will come next day air through UPS when they get more in stock. I will add the information to the thread comparing serial numbers.
Anyone else have that information told to them?

Not sure, but T-mobile was ready to exchange my another phone yesterday, as soon as I said , I thought they were all out right now, they told me "oops, I made a mistake, you are correct"
Confusing to say the least. After that conversation, I tried it again with another agent. He told me they can exchange.
Of course, nothing is seriously wrong with my phone except screen bleed but I wanted to see what they would say about exchanging.

haha sounds like tmo reps are being told to pacify those that do not know better with more dud phones and shipping and handling delays....the sad thing is there are ppl out there that give up and endure these manufacture and/or software defects, sadder still these ppl will never recommend t-mobile to anyoneband t-mobile does not seem to care
Sent from my LG-P999 using XDA App

Backorder means nothing at Tmo. My second exchange was "backordered", it shipped a day later.
I have another replacement coming, no ETA as I've just requested it.

GideonX said:
Backorder means nothing at Tmo. My second exchange was "backordered", it shipped a day later.
I have another replacement coming, no ETA as I've just requested it.
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You received a warranty replacement - you need to request a true exchange.

I also just warrantied my phone at a local store this weekend for screen bleed. This will be my third one....he said if this one is still jacked up they would offer something to make it all better. I just want the phone I bought to work correctly without defects. Whatever the case may be, they always send the main unit without back cover and battery, so I will do the full exchange next time if it comes to that.

G2x indefinite backorder!!
Customer Service told me on Friday that it would be back in stock early this week, but dropped my call transferring to tech support to complete the process of troubleshooting my phone (stuck on start-up screen & unable to hard reset...yeah, tech support can't help) before putting in an order for a warranty exchange (which as of 6/17 cost $5 ONLY IF you have insurance!?!?). When I called back, I briefly spoke with another agent before demanding to speak with her manager. The condescending jerk told me they did not have a date for when they would be back in stock, no I could not get a different phone, and no I would not be compensated in any way shape or form for my inconvenience.

^ I'm sure you can fight for compensation on the bill. Trust me, the loyalty department is pretty good with that kind of stuff. I was compensated the whole data plan charge of 30 bucks when my I told them that the battery life was horrible on one of my batteries. It was defected, and I complained I could not use the internet at all during the week that I was complaining about. She was nice enough to compensate the whole month for me AND send me a battery free of charge

Just chatted with a rep....I asked where my replacement phone was and she said they are NOT on back order, so I should've gotten it by now (ordered this weekend on 2nd day air), so she filed a research form or something to locate where my replacement phone is.

Like 2 weeks ago I called TMO to get a warranty replacement. She told me the same thing that the refirbs where backordered because the g2x was pulled (her words) She told me that as soon as they got them in one would be sent out to me. two days later I got a shipping notification and 4 days after the all had the replacement. The replacement had worse screen bleed than the one I sent back(I didnt send it back for that reason) So I doubt I got one from the new batch. I sent the other one tmo sent me directly to LG (Steller wireless technology) I'm waiting to get that one back fixed or replaced with a newer batch one.

I called in for a replacement battery, and everything is on backorder. Maybe they are prepping for something . . .

erinski said:
Customer Service told me on Friday that it would be back in stock early this week, but dropped my call transferring to tech support to complete the process of troubleshooting my phone (stuck on start-up screen & unable to hard reset...yeah, tech support can't help) before putting in an order for a warranty exchange (which as of 6/17 cost $5 ONLY IF you have insurance!?!?). When I called back, I briefly spoke with another agent before demanding to speak with her manager. The condescending jerk told me they did not have a date for when they would be back in stock, no I could not get a different phone, and no I would not be compensated in any way shape or form for my inconvenience.
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I just got a shipping notification! I have spoken with several reps and asked for compensation and been shot down every time. T-Mobile has been the worst company I've ever dealt with. Identity theft, idiots reps that are less informed than me, misinformation, 8 bank overdraft charges in a week trying to push a check through, and a looooong list of promises and no follow-through. Never thought I'd miss AT&T...

erinski said:
I just got a shipping notification! I have spoken with several reps and asked for compensation and been shot down every time. T-Mobile has been the worst company I've ever dealt with. Identity theft, idiots reps that are less informed than me, misinformation, 8 bank overdraft charges in a week trying to push a check through, and a looooong list of promises and no follow-through. Never thought I'd miss AT&T...
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Tmobile stole your identity?! Lol
Sent from my LG-P999

Went to a T-Mobile store today. They had 0 in stock. So, they called another store. They also had 0 in stock. I got them to put in an order for a warranty exchange as my phone seems to have every possible problem, except reboots. They told me they were on back order as well.
So, I'm thinking, like some-one else said, that they are holding back for a new batch of phones. That's what I'm hoping anyway.
Also, I think the 5 dollar warranty exchange fee is ridiculous. Verizon never charged me to warranty a phone.

I called for a warranty exchange 2 days ago and they told me it was on backorder. Just got a message saying it was shipped. Probably a refurb?
Sent from my LG-P999 using XDA App

Just called in yesterday and they were on backorder then too hope it comes soon.....
Sent from my LG-P999 using XDA Premium App

enmass90 said:
I called for a warranty exchange 2 days ago and they told me it was on backorder. Just got a message saying it was shipped. Probably a refurb?
Sent from my LG-P999 using XDA App
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Same thing happened to me, now got a defective replacement! About to call tomorrow and see what they say!
....

I have never had a charge to warranty replace up until the last one. Maybe its being used for something? Or a new policy is in place lol.

My G2x replacement is shipping. Lets hope it has gingerbread .

New Verizon policy on replacing 4G devices?

So on Saturday i called Verizon to complain about my proximity sensor not working... i couldn't take hanging up on my friends anymore, and I did try blowing it out with compressed air... No dice.
We went through the normal troubleshooting routine. "Did you try pulling the battery?" "Lets try a Factory Reset" "Call #237 and try to trip the sensor" "Have you tried turning it off and back on again?" with exception to the last one... IT Crowd anyone? Well once the rep was satisfied that I wasn't BS'ing him, we started the replacement process. I gave my address and the whole normal routine, i was placed on hold for a few minutes as the "order wouldn't go through" or something....
At that point I was told that a new policy had been put into effect with replacing 4G devices.... Verizon was going to have to send me a "Recovery Box" where I had to send back my Thunderbolt, and they would send me the replacement within 3 to 5 days. WTF! I explained that this was ridiculous and such, and kindly asked to speak to a supervisor who told me the same thing.
Today, i received the "Recovery Box", and will be sending my Thunderbolt back. What interested me was this paragraph that was in the "RETURN INSTRUCTIONS FOR YOUR 4G LTE DEVICE" pamphlet: (I will gladly scan and post if there's interest...)
"NOTE: For problems covered under the manufacturer's warranty, you will receive a replacement device within 3-5 business days after shipping your defective device. Your replacement device may be reconditioned.
For problems not covered under the manufacturer's warranty, your defective device may be returned to you in the same condition."
I'm wondering if after all of the issues with rebooting phones simply being a software upgrade, if Verizon is doing this to prevent any more of their CPO phones going out.... and if those reboot phones will just be updated and sent back to customers... Anyway, that was my story. Anyone else have this issue.... or was a lot of smoke just blown up you know where?

Never seen that before mine was just sent in like a few days back with no problems
Sent from my ADR6400L using Tapatalk

It's probably so they can avoid replacing phones for things like water damage or dropped phones (i.e. obvious user inflicted problems).

I believe they are trying to force us to use the insurance if we have it and screw us if we dont. I have a TB, but just had more or less the same thing happen with my sons Casio phone. The Casio needs a battery but verizon doesnt have them and can not find one for it. Was sent the like new referb #3 and told to put old battery in #3 then file insurance claim because of battery. Doesnt this sound a wee bit like fraud. Still has manufacture warranty on it. My thought is that we still have the manufactures warranty on our TBs maybe we should try contacting HTC for that warranty,
as verizon doesnt seem to want to stand behind the products they sell any more. Or pay the $99. 00 deposit and loose our TBs. I am very unhappy with verizons customer service and I believe that like Sprint was 3 years ago we will get told to go screw ourselves live with your junk phone, shut up and pay your bill any way. Thats why I left Sprint after 8 years. Verizon is #1 now and will forget about us customers that got them there. I feel bad things coming in the near future
Sent from my ADR6400L using XDA Premium App

I had to get mine replaced and they sent me one overnight with no issues. I had to pay 12.99 for the overnight shipping instead of waiting for snail mail to bring me a new phone. I had no issues with anyone on the phone. This was last week btw. Sounds like either have had a couple replaced and they want to check it first or you got some person being a prick on the phone.

Get bestbuy insurance. They will replace it in the store. Mine had a speaker problem and they took about 15 minutes to review it and showed geek squad while I walked around the store. 15 minutes later I hear my name is needed in mobile. The said ok we do see there is a technical malfunction and you will get a replacement.

Sounds like user error to me...

SOUNDS LIKE RULE CHANGE 101.
Is the recovery box for t.e.c. cause the reason its purchased is to always have a phone shipped next day if under 12pm.
Sent from my ADR6400L using XDA App

I had mine replaced last week with no problems, and again on Monday (the 2nd replacement) which I should have on my doorstep when I get home. Last week they sent it ground for free and I would've had to pay $12 for overnight, yesterday they did overnight for free.
Edit: the first time I called they said I had to go into a store to have them check it out, I was rooted and running BAMF. I put it back to stock to take it into the store and had no problems from then on.

Were you rooted/running a different Rom? That may be why they told you that.

It's probably so they can avoid replacing phones for things like water damage or dropped phones (i.e. obvious user inflicted problems).
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Well then they would charge the customer $500+... isn't that a 'win' for them?
Get bestbuy insurance. They will replace it in the store. Mine had a speaker problem and they took about 15 minutes to review it and showed geek squad while I walked around the store. 15 minutes later I hear my name is needed in mobile. The said ok we do see there is a technical malfunction and you will get a replacement.
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I had nothing but trouble with their "Black Tie" insurance a couple years ago...
Is the recovery box for t.e.c. cause the reason its purchased is to always have a phone shipped next day if under 12pm.
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Yeah its TEC, if you mean i'm sending it back to VZW. *confused*

eraursls1984 said:
Were you rooted/running a different Rom? That may be why they told you that.
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Before my call to Verizon, yes I was rooted.... but I unrooted, made sure the problem was still there, and then called in to troubleshoot with Tech Support

Topher227 said:
Before my call to Verizon, yes I was rooted.... but I unrooted, made sure the problem was still there, and then called in to troubleshoot with Tech Support
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I think he meant did you tell them you were rooted. I mean that should be obvious not to, but you never know

No, i didn't tell them i was Rooted....
"Whats Rooting?"
would have been my response, if asked by VZW tech support....

Hmm this is a first for t.e.c. diag hard reset prob still there reman sent out.
Sent from my ADR6400L using XDA App

I went to the store last night and had them confirm the problem I was having. They put me on the phone with the rep and after paying the overnight fee had my replacement at 12:30 today, just have to send the old one in.

Sounds like u got the "special treatment".
Sent from my ADR6400L using XDA App

I'm just hoping that their system was down and the rep was too lazy too fix the problem.... and just made me jump through some additional hoops....
I really hope this isn't a new policy.

rickyrick3513 said:
Get bestbuy insurance. They will replace it in the store. Mine had a speaker problem and they took about 15 minutes to review it and showed geek squad while I walked around the store. 15 minutes later I hear my name is needed in mobile. The said ok we do see there is a technical malfunction and you will get a replacement.
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Best Buy does have the best insurance. I will never buy a phone from Verizon or their crappy insurance. I seriously don't know how they can legally get away with calling their insurance "insurance" I have had multiple phones and two PS3's replaced by buying their "Black Tie" insurance. It is always a smooth transaction if something goes wrong with anything covered.

Had two replacements both with overnight shipping free.

Need some help

So I decided to try AT&T(Currently with Sprint) just to see how much better the network was due to how horrible Sprints network is. So I went and purchased the AT&T One X. I absolutely loved the phone and the difference in download speeds is just ridiculous. Well I had the phone for about a 1 1/2 days and was having a problem where the phone would just randomly reboot and was getting to be a major pain. So I went to AT&T and asked if I could swap it for a new one. After about 30 minutes of going back and forth and threatening to cancel my contract they agreed to give me a replacement but I would have to pay the $35 re-stocking fee, but they didn't have the color I wanted so they found another store that had one. I went there to pick it up and noticed that the seal on the box had already been cut. I thought, maybe they just cut it open while I was on my way. I also noticed the guy couldn't get the phone to turn on and come to find out it was completely dead, which was weird because the first one I bought had almost a full charge when I got it. So I took the phone and after I got home I was looking around in the settings menu and noticed that the battery had over 2 days of use and I only had the phone for an hour. So I called the store and asked the guy why that was and he told me they were probably doing tests with it in the store. I told him I didn't want a phone they were messing with in the store and that I wanted a brand new one. Well he hung up on me. So I went back to the store I bought the first one from to see if there was anything they could do and they said for 1, I can only swap out the phone once within my 30 day period and 2, since the phone came from the other store they would have to be the ones to replace it and if I wanted to cancel my service I would have to pay another $35 restocking fee. So my question/questions are, (1) Has anyone noticed that there battery had been used for any amount of time when you first got the phone and (2) For anyone that may work or has worked for AT&T in the past, am I entitled to a new phone since clearly my phone had been used and was not new? Sorry for such a long post but I thought I would get the best advice if the whole story was laid out. I know getting a phone that had been played with for a couple hours may not be a big deal to some but to me I paid for a new phone and that's what I want. Thanks in advance for any help or advice you may be able to give.

Get your new phone.. [email protected] ATT
Sent from my ROOTED HTC One X using xda premium

When I got my one X they opened it for the first time right in front of me, it still had the plastic seal on the box.

Go back and demand they give you a new phone. You should never have had to pay the restocking fee for the first one and you sure as hell shouldn't have to get stuck with a phone that wasn't new. Good to see you here, btw. I hope you decide to stick with the One X, it's an amazing phone... I don't miss my E4GT at all now that I have this thing. Gonna be theming for us?
Sent from my HTC One X using XDA

_MetalHead_ said:
Go back and demand they give you a new phone. You should never have had to pay the restocking fee for the first one and you sure as hell shouldn't have to get stuck with a phone that wasn't new. Good to see you here, btw. I hope you decide to stick with the One X, it's an amazing phone... I don't miss my E4GT at all now that I have this thing. Gonna be theming for us?
Sent from my HTC One X using XDA
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Thanks guys for all the feedback. I really appreciate it. Ya, they made me feel like I'm crazy for wanting a new phone. As long as they agree to give me a new phone I plan on keeping it and I definitely plan on building themes for it. If not then they can have it back and I will stick with what I have. I have never been treated so bad. One thing I think they could get a few lessons in from Sprint are Customer Service. By the way, good to see you here as well.

one word paragraphs lol

The_Zodiac said:
one word paragraphs lol
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Sorry
10char

Any update? Did you bring it back in?
Sent from my HTC One X using XDA

battery left in the phone can be different...but they should open the package infront of you...or you can ask for a new phone...unless you were not promised for a new one.

_MetalHead_ said:
Any update? Did you bring it back in?
Sent from my HTC One X using XDA
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Ya, I took it in and the guy that was there said he was the one that personally opened it and he opened it to show a customer and may have forgot to turn the phone off. He said that he would not take the phone back because there was nothing wrong with it. Even after I threatened to cancel my service he said, that's fine but I will not take it back since there is nothing wrong with it. He said if there was something wrong with it that would be a different story but since there isn't then there was nothing he could do about it.

Tiffany84 said:
Ya, I took it in and the guy that was there said he was the one that personally opened it and he opened it to show a customer and may have forgot to turn the phone off. He said that he would not take the phone back because there was nothing wrong with it. Even after I threatened to cancel my service he said, that's fine but I will not take it back since there is nothing wrong with it. He said if there was something wrong with it that would be a different story but since there isn't then there was nothing he could do about it.
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That's kinda BS but whatever... if there's nothing wrong with it then I'd just keep it. Think of it this way, it's still for all intents and purposes brand new, still has a full warranty (though not too many of us here care about warranties lol), and if something does turn up to be bad with it, then you can exchange it. Don't let your bad experience with a couple idiots at the stores overshadow the excitement of getting such an amazing phone. I know I am completely obsessed with mine, I really feel the same way I did when I got my OG EVO 4G 2 years ago... not even my E4GT was able to give me that feeling again. This thing is so damn cool, just enjoy it and forget about all this BS. That's my two cents

_MetalHead_ said:
That's kinda BS but whatever... if there's nothing wrong with it then I'd just keep it. Think of it this way, it's still for all intents and purposes brand new, still has a full warranty (though not too many of us here care about warranties lol), and if something does turn up to be bad with it, then you can exchange it. Don't let your bad experience with a couple idiots at the stores overshadow the excitement of getting such an amazing phone. I know I am completely obsessed with mine, I really feel the same way I did when I got my OG EVO 4G 2 years ago... not even my E4GT was able to give me that feeling again. This thing is so damn cool, just enjoy it and forget about all this BS. That's my two cents
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I agree. It really left a bad taste in my mouth and I was really considering just canceling my service because the customer service I've received from AT&T has been horrible so far. But I absolutely love this phone and it's almost impossible to think about giving it up. Thanks for all the advice.

I'd call at&t customer service and complain about paying a restock fee on that first return. defective devices NEVER should have a restock fee. Since you're new customer, and can cancel service with NO penalty, I'd be shocked if they didn't give you some kind of account credit, probably more than the 35 dollars you were charged. I've found AT&T's phone reps to be very good in the past and as always you catch more flies with honey.
Good luck.

Tiff,
Was this a corporate store or one those preferred retail stores? If it's a corporate store you need to call AT&T over the phone and tell them how you were treated. Let them know the whole story and that you were charged $35. That's not what is suppose to happen.
If it's one of those preferred retailer stores, I'd return it and go to the corporate store and buy it there.
Sent from my HTC One X using Tapatalk 2

droidiac13 said:
Tiff,
Was this a corporate store or one those preferred retail stores? If it's a corporate store you need to call AT&T over the phone and tell them how you were treated. Let them know the whole story and that you were charged $35. That's not what is suppose to happen.
If it's one of those preferred retailer stores, I'd return it and go to the corporate store and buy it there.
Sent from my HTC One X using Tapatalk 2
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Sadly it was a corporate store.
Sent from my HTC One X using Xparent ICS Blue Tapatalk 2

You should definitely call AT&T and get the restocking fee back. It's crazy to make you pay extra just to have a working phone.
Don't know if they'll give you a new phone though. Did you do a factory data reset on the one you have to wipe it?

Call customer service and ask for retention department first off when they transfer u tell the rep Ur thinking about canceling and tell them y(Ur story) and see what they say..also u could call att corporate hq I did that once...filled. formal complaint with presidents assistant and Mr. Riko griffin called me back next day and gave me..I said GAVE me TWO vivid at no cost all cuz some dumb a** told me that he COULD give me a discount but wasn't going to and didn't have to tell me y lol so if u tell them Ur story they will fix it
Sent from my HTC One X using xda premium

Problems with trying to exchange phone when calling at&t

I'm having problems with my phone and i chatted with online with at&t and gave me the number to call for my order. I called that number and told them what problems i was having with it and they said they would send me a new device but they told me it would be faster if i went to an at&t store to exchange it there. when i went they didn't have any in stock. So today i called this number again and i told what issues i was having and then she told me something about my order was going to be escalated(not sure if that's what i heard but it was something that sounded like that). And they would call me back in 24 to 48 hours about my request. Has this ever happened to you guys? I called yesterday and they said they would exchange it for me.

mostly likely they are low on inventory or they are just stalling. just keep at it or say you will leave to another provider that will give you better service.

delete

wttisme said:
I returned my online order to my local store today. I had a black one and ended up with a white one after the two black ones they had were defective. Be persistent and refuse to pay any restocking fees if they try to charge you. You can check online on the S4 page to see if stores in your area have any in stock. Good luck, hope you get it resolved.
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What was the defect?

hamzer11 said:
What was the defect?
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Phone would randomly turn off. And i did do a factory reset and it wasn't rooted.

delete

The call back within 24-48 hours is typical. They want to see if the troubleshooting methods they tried worked. Assuming they don't, tell the Rep when they call back and it's taken care of asap. They are following protocol and your experience will vary by rep and by your issue.

robotohshs said:
...So today i called this number again and i told what issues i was having and then she told me something about my order was going to be escalated(not sure if that's what i heard but it was something that sounded like that). And they would call me back in 24 to 48 hours about my request.
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Sounds like she meant "investigated?"
Sent from my SGS II~SGH-i777 using Xparent Skyblue Tapatalk 2

I called again later today and told them that i had problems with the device and that i wanted to get a different color and we went through the exchange process. Now i have to see how long it takes for it to ship since it's on back order

delete

robotohshs said:
Phone would randomly turn off. And i did do a factory reset and it wasn't rooted.
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wttisme said:
My phone sounded like I was in a drum. The rep denied hearing such until I compared it side by side with another S4 for him. This was without the case on so nothing was obstructing the mic. New one sounds great. If the rep doesn't want to help...just talk to the manager. I had to wait for the rep that I dealt with first since he knew what was going on when I exchanged the second time (paint chipping on and around the volume key). I hadn't been to my store in months and when the manager walked in he knew me by name which was refreshing. I'm happy they understand that there are bound to be issues with first-run phones.
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I have 3 coming. I really pray they don't have issues out of the box. I assume if they did I would have to deal with Walmart and not AT&T being that I purchased from them?

Went to T-mobile to replace my defective device, came out with more problems....

So... today i went to change my devices because i have a defective one. When the guy was making the exchange he said he needed a register number, but the girl who made the pre-order in the store for me didn't put any register number. Then everything went to hell! i called the department of solution from my car and guess what did i find out? They told me that the LG V20 has been removed from the warranty buyng remorse program of tmobile and thus i wouldnt be able to make the exchange. I got so pissed off with the guy that i had to smart up and then came out with the bunch of calls i have made to the department of solution and technical department and also all the chats i have done, which in total would make 22 agents i have spoken to, 13 agents by chat, 7 agents from the department of solution, and 2 agents from technical department. finally when i said that the guy from the technical department wrote a note in the system, he then said : "let me see the report and see what i can do" . Finally he send me a label shipping so that i could send the device and they will send a new one. BUT REALLY! I have driven from north to south and east to west in miami , from store to store, and ended up with this huge surprise of the warranty removed for the LG V20 from Tmobile. BETTER WATCH OUT PEOPLE! SMART UP! OTHERWISE YOU WILL KEEP YOUR DEFECTIVE DEVICE!

What do you mean warranty removed?

Doesn't sound like warranty removed. Either someone was pulling your chain, you pissed off a rep or two and they made some notes to make your life harder and/or T-Mobile might've have changed the policy on return period. Seriously doubt your warranty is removed. Warranty is through LG. I registered mine.

nest75068 said:
What do you mean warranty removed?
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@rbiter said:
Doesn't sound like warranty removed. Either someone was pulling your chain, you pissed off a rep or two and they made some notes to make your life harder and/or T-Mobile might've have changed the policy on return period. Seriously doubt your warranty is removed. Warranty is through LG. I registered mine.
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Well you know the 14 days given for buyer remorse? well, they weren't giving it to me. I havent pissed off anybody yet they did piss me? AAAAAH NOPE. No way in hell. Finally i managed to make them send me the shipping label and do the exchange. But i have been since 8 am doing this. I bought my phone on 19 of this month and it arrived on 21, i still have 1 more days before the 14 days expire, and they are trying to revoke my privileges ? Screw them. Im paying money for it. It is not free and under no circumstances it has been my fault that the device is defective. I havent even flashed the new TWRP and root methods nor invented with anything like that. Anyway. i will contact an agent via chat now before i send the package through UPS just to be safe.

Ah got it
Just FYI for the future -the 14 days starts from their shipping date (which you're still within so no worries) not the date you receive it (a little caveat hidden in the small/fine print of their 14 days period).
But yeah I'd be upset if I was still within that time frame and having issues.

@rbiter said:
Doesn't sound like warranty removed. Either someone was pulling your chain, you pissed off a rep or two and they made some notes to make your life harder and/or T-Mobile might've have changed the policy on return period. Seriously doubt your warranty is removed. Warranty is through LG. I registered mine.
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How do you register it through LG?

el_chuqui said:
How do you register it through LG?
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https://www.lg.com/us/support/mylg/product-registration

nest75068 said:
Ah got it
Just FYI for the future -the 14 days starts from their shipping date (which you're still within so no worries) not the date you receive it (a little caveat hidden in the small/fine print of their 14 days period).
But yeah I'd be upset if I was still within that time frame and having issues.
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yeah i know that! Thats why i know i still have 1 day left and i have spent all these days trying to do the replacement. Can you believe that?

jinkerz9430 said:
yeah i know that! Thats why i know i still have 1 day left and i have spent all these days trying to do the replacement. Can you believe that?
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That's weired, I normally have really good luck with Tmobile (aside from 1 instance recently).
I'm on Jump on Demand. I did a Jump for one of my lines to go from an iPhone 6s+ to an iPhone 7+. We got the phone on October 6th. I get my bill and they were trying to charge me for the 6s+ from 9/20 - 10/19 and the iPhone 7+ from 9/20/-10/19 lol
Yeah that wasn't going to happen but it took several calls and I finally just said fine, I have no problems going back to AT&T sine really I am the only one who uses JoD out of my family everyone can deal with same phone for a year. That got them to take care of it.

nest75068 said:
We got the phone on October 6th. I get my bill and they were trying to charge me for the 6s+ from 9/20 - 10/19 and the iPhone 7+ from 9/20/-10/19 lol
Yeah that wasn't going to happen but it took several calls and I finally just said fine, I have no problems going back to AT&T sine really I am the only one who uses JoD out of my family everyone can deal with same phone for a year. That got them to take care of it.
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Well,, isnt that enough to piss you off? i mean, money doesn't grow from trees , and even less for me having to pay college without fafsa So anyway, i did one last chatbox for today with tmobile just to keep it in record and rub it in their faces if something happens.... Now im phoneless for who knows how many days.

Swapping the device because it was defective has nothing to do with the buyers remorse period. My v20 was immediately defective from the store and I was able to swap it out with no issues at all.

jay-red said:
Swapping the device because it was defective has nothing to do with the buyers' remorse period. My v20 was immediately defective from the store and I was able to swap it out with no issues at all.
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Well, i dont know what the heck happened, But they weren't allowing me to replace it. In fact, the guy from Tmobile's store wanted me to give them the phone then buy the new phone directly from them and then i would lose the promotion of $200 dollars. The heck, after that i grabbed my defective phone went to the car and called the solution department. And there is were the second issue began. How could i have noticed that my device was defective if the behavior started when i used the phone on the third day? But i also noticed the screen bleeding at the first but decided to let it slide just because i wouldn't cry for some screen bleeding and that's it. But then at the third day, when the signal bar showed an x then it showed that it was connecting to the sim card again and also it started to reboot, HELL NO!, replacement for sure! But i have been dealing with that since the first day the phone showed the symptoms ,and i have been jumping from store to store, and from agent to agent and from, department to department. (by the way while i was talking with the guy on the department of solution today the signal dropped 5 times, so i lost him 5 times, although i warned him)

I am pretty sure that if the phone is mailed to you then you actually have 20 days for buyers remorse. As others have stated though a warranty exchange is not buyers remorse.
Sent from my LG-H918 using XDA Premium HD app

Intub8 said:
I am pretty sure that if the phone is mailed to you then you actually have 20 days for buyers remorse. As others have stated though a warranty exchange is not buyers remorse.
Sent from my LG-H918 using XDA Premium HD app
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Im currently talking with a supervisor "FINALLY!" they will keep the promotion of the $200 dollars since it is not on tmobile anymore but they will add it to the new phone!. However, here is the downside.... I will have to wait until the latest week of november for the phone to arrive. In other words.... I'm phoneless....

i feel your pain. mine freaked out this morning while i slept. got up to a bootloop that i can not fix. called lg. was told to send it in for repair. said i'd deal with t-mo as i can't go without a phone. called t-mo, got told in order to get an exchange i would have to send in my current phone and wait 7 days for them to confirm they recieved the device then they'll ship new one. on plus side they did let me have a loaner for the time being. not the best but hey at least it works.

OvrDriVE said:
i feel your pain. mine freaked out this morning while i slept. got up to a bootloop that i can not fix. called lg. was told to send it in for repair. said i'd deal with t-mo as i can't go without a phone. called t-mo, got told in order to get an exchange i would have to send in my current phone and wait 7 days for them to confirm they recieved the device then they'll ship new one. on plus side they did let me have a loaner for the time being. not the best but hey at least it works.
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you got lucky they even gave you a spare one. They gave me nothing! im phoneless now! . I had to ask my mother for her phone for the time being (i installed a custom rom Resurrection remix on her LG G3 so that i could have 2 separate accounts in the phone and to not have to install apps on her profile, only in mine) . The supervisor who finally solved the issue today agreed with me about tmobile making a mess out of such simplicity. if i were to send you every single chat i did with them in addition to the conversations i had through the phone and all that you would have seen that it looked more like they wanted to act like fools and also as a conspiracy or something. Anyway, at least it is solved now. On the other hand,,, i spent a lot of gasoline and time dealing with this issue instead of studying for my midterms this week.

jinkerz9430 said:
you got lucky they even gave you a spare one. They gave me nothing! im phoneless now! . I had to ask my mother for her phone for the time being (i installed a custom rom Resurrection remix on her LG G3 so that i could have 2 separate accounts in the phone and to not have to install apps on her profile, only in mine) . The supervisor who finally solved the issue today agreed with me about tmobile making a mess out of such simplicity. if i were to send you every single chat i did with them in addition to the conversations i had through the phone and all that you would have seen that it looked more like they wanted to act like fools and also as a conspiracy or something. Anyway, at least it is solved now. On the other hand,,, i spent a lot of gasoline and time dealing with this issue instead of studying for my midterms this week.
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oh it wasn't easy, i first called lg, got no where with them except send it in for repair, called t-mo, we can send you one before you send yours in if you want to pay a new 50$ down plus tax on 749$ plus shipping, went to store. they couldn't exchange it because i bought it online. however i know the guy there real well so thats why i got a loaner. i paid i think 12$ and got the cheapest android device they had in stock. i'll return it when i get my new v20 and get my 12$ back and no restocking fee(got lucky here), and then i come home to call t-mo again to get told i'd have to pay or wait 7 days for them to get my device first then they'll send me a new one. i tend to get frustrated really easially. feel sorry for the rep at t-mo cause she got an earfull. it'd be nice if they knew there jobs and t-mo's policies on things. whatever the case a new one is coming. and problem solved, but by no means was it easy or as difficult as your situation. i feel sorry for ya man, but at least ya got it dealt with.

OvrDriVE said:
oh it wasn't easy, i first called lg, got no where with them except send it in for repair, called t-mo, we can send you one before you send yours in if you want to pay a new 50$ down plus tax on 749$ plus shipping, went to store. they couldn't exchange it because i bought it online. however i know the guy there real well so thats why i got a loaner. i paid i think 12$ and got the cheapest android device they had in stock. i'll return it when i get my new v20 and get my 12$ back and no restocking fee(got lucky here), and then i come home to call t-mo again to get told i'd have to pay or wait 7 days for them to get my device first then they'll send me a new one. i tend to get frustrated really easially. feel sorry for the rep at t-mo cause she got an earfull. it'd be nice if they knew there jobs and t-mo's policies on things. whatever the case a new one is coming. and problem solved, but by no means was it easy or as difficult as your situation. i feel sorry for ya man, but at least ya got it dealt with.
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Damn.!!! it will cost me to get to know a couple of buddies from all the tmobile retailer stores within a 10 mile radius from me LOL! They made me do the order again and cancelled everything related to the other phone. (Of course, adding the promotions and all that). Although i forgot to ask them what is going to happen with my earphones, because my order was already processed for the other one and i registered that one to get my earphones and i dont know if the shipped or not... do i get a second pair of earphones if i register again? because i dont know where am i stepping on right now..... I registered the other order 6 days ago . And it says from 5 to 9 days.. so , if they shipped the earphones already , i get 2?

jinkerz9430 said:
Damn.!!! it will cost me to get to know a couple of buddies from all the tmobile retailer stores within a 10 mile radius from me LOL! They made me do the order again and cancelled everything related to the other phone. (Of course, adding the promotions and all that). Although i forgot to ask them what is going to happen with my earphones, because my order was already processed for the other one and i registered that one to get my earphones and i dont know if the shipped or not... do i get a second pair of earphones if i register again? because i dont know where am i stepping on right now..... I registered the other order 6 days ago . And it says from 5 to 9 days.. so , if they shipped the earphones already , i get 2?
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as long as you got a reciept for the new order you get 2nd pair

OvrDriVE said:
as long as you got a reciept for the new order you get 2nd pair
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Yippieeeeeee