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[fixed] Internet problem on sensation?

Hi,
To be clear: Internet is not the app, not over Wifi but over 4G/3G/H etc..
I got my sensation 3 days now and there seems to be a issue with the internet connection.
Mine keeps requesting data but it doesnt get any data back.
Apps like internet browser sometimes work and sometimes they dont (loading google), the weather app says there is no internet connection and manage to sometimes get the actual weather.
I tried restarting it serval times but no success..
Internet does work on my HTC Hero.
Edit:
Found the problem, had to enable data roaming..
Odd thing that it works sometimes without roaming tho..

4G internet issues
I am having the same problem with my internet, though enabling data roaming did not correct my problem. Internet and web based apps work fine over WIFI, but will randomly work over 4G. Is anyone else having a similar issue?

palehose80 said:
I am having the same problem with my internet, though enabling data roaming did not correct my problem. Internet and web based apps work fine over WIFI, but will randomly work over 4G. Is anyone else having a similar issue?
Click to expand...
Click to collapse
I get a severe lag now and then when connected to 4G - seems to take a while for the connection to initiate. I've tried the "fix" posted in another thread, but that only seemed to resolve the issue temporarily.

It seems like location may have something to do with it as well. The tower closest to my home is where I experience the most issues. Though my G2X or my fiance's vibrant work without any issues.

palehose80 said:
It seems like location may have something to do with it as well. The tower closest to my home is where I experience the most issues. Though my G2X or my fiance's vibrant work without any issues.
Click to expand...
Click to collapse
That could contribute to my issue. I seem to live near a cell dead zone.

Theres a few threads open on this issue. There doesnt seem to be a permanent fix yet, but it is extremely annoying.

Same here, my connection would send data but winter recieve sometimes. Kinda annoying. Hopefully, htc addresses this problem soon.
Sent from my HTC Sensation 4G using XDA Premium App

Same issue - across multiple handsets
Hi, it's been a while since I posted in XDA but this issue has been a regular one with my T-mobile service, across multiple devices. I have searched far and wide for anyone else seeing this exact problem, and finally here you are. I hope this helps other users:
1) Purchased the original myTouch 3G; approx 1 year with zero connectivity issues. Loved it, exceptional for its time.
2) Purchased (upgrade) myTouch 3G Slide at launch. Following 3-5 months saw This issue with outgoing data, but no incoming response. 60/40 the internet would respond or not in any application (web, streaming, podcasts), it was a real crapshoot. Assumed the problem was isolated and performed a few master resets. Zero apps installed and continued to see the same issue. Decided it was either software or radio related and called T-mo for advice. They suggested a replacement unit after standard troubleshooting (re-seat SIM, master reset, check that you have substantial signal).
3) New MT3G Slide, same outcome. Called back. Finally received a reasonable suggestion: get a new (free) SIM from T-mo as the one I currently had was slightly older. Was sure this was the issue as the rep sounded very confident when I explained the situation. Received new SIM!
4) No change, issue persisted. Following day called T-mo and had a 'ticket' escalated to engineering dept. Was assured I would receive a call from eng. dept, but no such luck. Bothered by this whole mess and lacking in answers from T-mo, I sold the Slide and upgraded to the G2X.
5) The issue once again reared its head! If the stars were aligned and I did get In/Out data, it was 11KB/s (90kbps) tops. Ex: 5MB podcast would take 0.5-1.5 min (30-90 sec) to download prior to issue, now 10-15 min. This was with no apps installed, 4 bars of signal, 4G status icon, across multiple geographical locations, and fingers on both hands crossed. It was about this time I suspected that somehow T-mo's network was throttling my account. But, I had never used more than 1GB in a month, and they assured me I was not being throttled. A serious WTF was had
6) Realizing there were bigger problems in the world and finally at wit's end, I returned the G2X and am waiting patiently for my contract to expire in July, while using an old Nokia candybar in the meantime for calls and text only.
7) July: move to new carrier or stay with T-mo (if we can figure out what this issue is). 8 year customer, need internet on a smartphone though.

Apollo-2 said:
Hi, it's been a while since I posted in XDA but this issue has been a regular one with my T-mobile service, across multiple devices. I have searched far and wide for anyone else seeing this exact problem, and finally here you are. I hope this helps other users:
1) Purchased the original myTouch 3G; approx 1 year with zero connectivity issues. Loved it, exceptional for its time.
2) Purchased (upgrade) myTouch 3G Slide at launch. Following 3-5 months saw This issue with outgoing data, but no incoming response. 60/40 the internet would respond or not in any application (web, streaming, podcasts), it was a real crapshoot. Assumed the problem was isolated and performed a few master resets. Zero apps installed and continued to see the same issue. Decided it was either software or radio related and called T-mo for advice. They suggested a replacement unit after standard troubleshooting (re-seat SIM, master reset, check that you have substantial signal).
3) New MT3G Slide, same outcome. Called back. Finally received a reasonable suggestion: get a new (free) SIM from T-mo as the one I currently had was slightly older. Was sure this was the issue as the rep sounded very confident when I explained the situation. Received new SIM!
4) No change, issue persisted. Following day called T-mo and had a 'ticket' escalated to engineering dept. Was assured I would receive a call from eng. dept, but no such luck. Bothered by this whole mess and lacking in answers from T-mo, I sold the Slide and upgraded to the G2X.
5) The issue once again reared its head! If the stars were aligned and I did get In/Out data, it was 11KB/s (90kbps) tops. Ex: 5MB podcast would take 0.5-1.5 min (30-90 sec) to download prior to issue, now 10-15 min. This was with no apps installed, 4 bars of signal, 4G status icon, across multiple geographical locations, and fingers on both hands crossed. It was about this time I suspected that somehow T-mo's network was throttling my account. But, I had never used more than 1GB in a month, and they assured me I was not being throttled. A serious WTF was had
6) Realizing there were bigger problems in the world and finally at wit's end, I returned the G2X and am waiting patiently for my contract to expire in July, while using an old Nokia candybar in the meantime for calls and text only.
7) July: move to new carrier or stay with T-mo (if we can figure out what this issue is). 8 year customer, need internet on a smartphone though.
Click to expand...
Click to collapse
I am having the same issue, and have gone through the same steps. New Sensation (exchnaged mine twice now) followed by new SIM, tried the *fix* posted, turned on data roaming, and still nothing. I have talked to Tmo several times, and they are supposed to be checking the towers in my area, an engineer is supposed to contact me in up to 72 hours. The Evo 3D comes out before my 14 day return period, so I may just jump ship if this problem persists. Hoping to find a fix though, as this phone is amazing when it's on Wifi

[Q] mobile network disconnects and gets stuck "turning on"

Hello all, i have had my HTC sensation 4G (on Bell) for just over a month and a few days ago i started losing my connection to the network intermittently. Super annoying. Anyways i tried deleting some recent apps, figured that might be the issue but nope didnt help. It happened about 3 days in a row until i finally did a Factory Reset on the phone. It worked fine for a bit and then began stopping its connection to the network. Anyways super frustrating, i read some forums about tunring ciphering on and off, i tried that didnt work... needless to say im chapped.
Sorry for the length, but basically wondering if anyone knows how to fix this as its to late to return the phone and i have read through similiar forums on other phones

sorry to hear abt ur problem. i experienced the same thing but i think mine was triggered when i installed juice defender. it would turn off mobile data when the screen was off and when i went to use the phone, i didn't have a connection. i uninstalled the app and did a power cycle and that seemed to fix the problem after i went back into settings and checked the box to turn mobile data on.

charronegro1971 said:
sorry to hear abt ur problem. i experienced the same thing but i think mine was triggered when i installed juice defender. it would turn off mobile data when the screen was off and when i went to use the phone, i didn't have a connection. i uninstalled the app and did a power cycle and that seemed to fix the problem after i went back into settings and checked the box to turn mobile data on.
Click to expand...
Click to collapse
This. The phone seems to have trouble (on the stock kernel at least) when switching data from wifi only to cell when cell is turned off. This happens to me when I use wifi calling. The solution I came up with was to connect to a wifi network then turn on mobile data in the quick settings manually. Works every time for me.
HTC really needs to fix this.

Under mobile network in wireless settings, enable always-on mobile data.
This somehow fix my connection whereby it hampers with JD app by not turning on when it needs to.

Thanks for the help guys. I did also recently install a "battery optimizer: in Droid Utilities or soemthing like that, although i did a factory reset. ill try and do a full battery cycle like you mentioned and see if that helps

so the phone worked fine on the weekend, and even friday and i thought it was cause i stopped using a non "htc" charger and got rid of Android Utilities. but now its Tuesday again and like clockwork at 1pm it just stops connecting, if i reset it i get network for a few minutes and then boom out again. Very frustrating mid work day to be without my phone for hours on end. Dont know what to do.

Are you using WiFi at the time it goes out?
Sent from my HTC Sensation 4G using XDA App

No i havent been, not allowed to use private phones on the corporate wireless, but so far i havent found a problem with it switching between wi-fi and H+ while at home.
I have a feeling that Bell Canada may be updating the network or something in the area but they havent said anything both times i called and i asked. so who knows. Its just to much like clockwork for me to think it would be the phone, but who knows.

So i believe i have this figured. I talked to tech support once again yesterday and i point blank asked if it was network problems he said no (3rd person from bell to tell me this) then reccomended i get a sim card change if that didnt work he said send the phone in for repair.
So i went to the downtown bell store talked to the girl, explained why i needed to replace a brand new sim, and she told me that it was because Bell doesnt have towers downtown they share the Telus towers, however because of network bottleneck bell users get less priority and thus i cant use my phone... Not only is this unnacceptable for a phone company to not provide service DOWNTOWN in a major city but having denied it multiple times forcing me to troubleshoot for hours and spend almost an hour talking to bell representatives...
NOT HAPPY. Bell - 5 in my books, lucky my contract is up in a few months and i can switch to telus where i will be able to get signal downtown...

[Q] Android or HTC Wifi Issue

Hi all,
I have searched the threads as best I can so I post this...apologies for the legnth...
It is assumed that the wifi adapter in the Sensation will connect to the strongest signal to give us all the best connection experience possible, however with the proliferation of open wifi signals now on offer in the UK (Openzone and BTFON etc) it is now causing havoc when I don't have BT as an ISP.
The problem:
Currently the priority of the Sensation's wifi radio software seems to be connecting to an open signal first. The strongest is second.
Unlike an alternative Apple product, I haven't found any settings to set a preference for remembered wireless networks and to only apply the other default rules AFTER those preferences.
The Apple product also never connects to a network without the okay from the user. The HTC/Android software connects irrespective. Finally the "forget network" option doesn't work either, as it rescans, picks it up again straight away and because it's "open" connects again.
This always happens in my home as the BTFON signal from next door's BT router is actually stronger at the front of my house that my own router signal from the back. Before anyone says "get another router or position it somewhere else", I can't without spending at least £60+ for a SKY ANYTIME+ wireless receiver (which I refuse to do).
Is there another hidden option for "stock" phones? or perhaps there is a ROM?
What I want it to do is:
1) control which discovered networks I allow my phone to connect to automatically.
2) set a flag to ignore other found wifi networks, regardless of signal strength.
I know these fly in the face of the original idea of the Sensation and HTC, which was to produce a phone that connects to any network as silently and quickly as possible. HTC's "Watch" app and service launched specifically with the Sensation wouldn't have been so great without it.
Has anyone else spotted this with BTFON signals out there or fixed it?
EtA
(Vodafone stock Sensation on 2.3.4)

I've got a stock O2 (2.3.3) Sensation and the Forget Network works with BT Openzone, which is good as I've never been able to get past the "enter your phone number" registration page with BT Openzone. Mine also doesn't automatically try to connect to open networks.
If BT wasn't such a scummy internet provider they wouldn't have their home broadband routers broadcasting as BT Openzone providers.

On stock as well and yes the phone automatically detects the network again after "forgetting" it, but does not auto connect unless I go and tell it to connect again. Not to sure why you're auto connecting after forgetting the network...

You know, this sounds like FUD to me. One post and a non-existent problem no one ever reported.
Forget network works just fine. The phone wont' connect to an open network at random.
If this is real it's got to be be user error.

More than likely just another PEBKAC error...

swellthekitty said:
More than likely just another PEBKAC error...
Click to expand...
Click to collapse
I'm laughing my socks off at your attempts to belittle me and my issue.
So you both think you are experts do you? How?..based on the number of posts or thanks you have received?
One post of a problem no one has heard of before is how a forum starts off.
Trying to be "clever" with acronyms is childish.
I have posted my issue to HTC and rec'd a sensible response. It is now being looked into.
But then you don't care because its just operator error.
I suppose you never knew that you couldn't input British postal codes into the 'people' app until the bug was spotted. I wonder you raised that first to HtC and then it got fixed...That's right...not you guys either. Too busy belittling members.
Sent from my HTC Sensation Z710e using XDA App

Wish more Vodafone users had posted their experience, as I mentioned my O2 2.3.3 only auto connects to known networks and once connected to openzone I can't get past the page asking for my phone number

As an O2 customer don't you have free Cloud membership?
I used to with my iPhone...Go to McD's and whilst sitting inside connect...I'm sure it's still foc after popping in your phone number.
I thought I could use BTOpenzone as it is offered with Vodafone, but I have to pay seperately otherwise I can't get past the screen you mention either.
I do remember though that even with Cloud coverage my phone would at least download email. It was only browsing that would require passwords etc. Not sure wy this happened really though...seemed to be offering a cherry to tempt buying the cake I suppose.
BTW ...HTC have responded again saying that they are aware there are issues with Wi-Fi connectivity, specifically with baseband (radio) 10.56.9035.00U_10.14.9035.01_M and software 1.45.161.1
They say they will issue "stability" fixes in the next release to vodafoneUK customers (and others UK carriers I presume) in the coming months...

Ethel the Aardvark said:
As an O2 customer don't you have free Cloud membership?
I used to with my iPhone...Go to McD's and whilst sitting inside connect...I'm sure it's still foc after popping in your phone number.
I thought I could use BTOpenzone as it is offered with Vodafone, but I have to pay seperately otherwise I can't get past the screen you mention either.
I do remember though that even with Cloud coverage my phone would at least download email. It was only browsing that would require passwords etc. Not sure wy this happened really though...seemed to be offering a cherry to tempt buying the cake I suppose.
BTW ...HTC have responded again saying that they are aware there are issues with Wi-Fi connectivity, specifically with baseband (radio) 10.56.9035.00U_10.14.9035.01_M and software 1.45.161.1
They say they will issue "stability" fixes in the next release to vodafoneUK customers (and others UK carriers I presume) in the coming months...
Click to expand...
Click to collapse
We get The Cloud (which works perfectly) and BT Openzone (which has never worked for me).

This thread seems to shed some light on the issue
http://forum.xda-developers.com/showthread.php?t=1251226

xaccers said:
This thread seems to shed some light on the issue
http://forum.xda-developers.com/showthread.php?t=1251226
Click to expand...
Click to collapse
Thanks for this.
Trouble is, that I don't have this application on my phone, although I confess I did at one time but that was two restores ago although it could I suppose have residual data on the SD card. I will check.
I have had a call from HTC Customer Support today as I gave my call experience a bad customer feedback score.
The issue will now be raised further for investigation the developers and they are going to inform me as to when the next update will come out...or at least that is what the guy said...I run a Helpdesk myself at work, so I realise the situation...but we'll see.
HTC have been honest and fair to me in the past so I have good expectations.
I'll report back...

BT Openzone issue
Had this problem myself. If you are on Vodafone then go to the "My Vodafone App", Click the WiFi Finder tab, press the menu key (next to the home button) and click settings. Untick "Enable BT Openzone" and your Sensation will properly "forget" BT Openzones.
Let me know if this helps.

@jengla Thank you very much! This worked perfectly. Been driving me crazy for months

AT&T LTE network blocking certain apps and websites

This thread is in semi-referance to the thread" AT&T has something in this phone" The conversation went towards saying carrierIQ was causing the problem, however after testing I can verify this isnt the issue.
Went down to the local AT&T store and spoke with the manager and showed them the problem of pulling up justin.tv on the phone. We also verified that it didnt work on their floor models of the Skyrocket and also the Vivid. He was clueless. We tried the website on the Galaxy S 2 sitting next to the skyrocket and it worked fine as well as the iPhone 4S, etc. He changed the IMEI number of the phone on my att account to the standard Galaxy s2 and gave me a new sim card then justin.tv pulled up just fine on my skyrocket. So....its verified that the problem IS with the LTE APN settings as well as the IMEI number that AT&T has on file for the phone.
I have also had problems with using the Redbox app to reserve DVD's for pickup not working over the AT&T LTE network. Also have problems with Facebook and Netflix not working over the LTE network, however this is more sporadic.
Does anyone else have any other websites that do NOT work over the LTE network besides Justin.tv?
I do not think this has anything to do with carrierIQ either. I have rooted the phone since then and installed a ROM that had carrierIQ removed. Still gettting the same issue.
AT&T has issued me a credit for $30 to compensate me for the unlimited internet package on my account and have escalated the claim to a supervisior.
The rep told me that they can only guarantee that any ATT phone will only pull up att.com and thats it. They do not guarantee any websites to work nor any apps.

Did you try changing the APN settings?
http://forum.xda-developers.com/showthread.php?t=1342159

hmmm, justin.tv works fine on mine.

I've never read that it was a CIQ issue. It's always been reported to be an issue with APN. PTA to be specific. You can manually create a HSPA and MMS APN and Justin.tv works just fine. The link above is a good source of info...

I also get a "web page not available" screen on Justin.tv when trying to access over LTE in Dallas.

Stea1th said:
hmmm, justin.tv works fine on mine.
Click to expand...
Click to collapse
Make sure you are using the stock browser over LTE network - its guaranteed not to work

just got my skyrocket in chicagoland, had my account provisioned by an at&t rep over live chat because it didnt work with data. I moved from iphone unlimited enterprise to smartphone data unlimited enterprise (same price); and the rep needed my IMEI and SIM card number; after a restart the data worked.
so far:
visiting justin.tv
via android browser -- bad request doesnt work.
via firefox mobile -- works.
via opera mobile -- works.

It looks like they are blocking certain stations on TuneIn Radio, I cannot stream 1310 The Ticket in Dallas unless on WiFi, but other stations work

madmike23 said:
Did you try changing the APN settings?
http://forum.xda-developers.com/showthread.php?t=1342159
Click to expand...
Click to collapse
If you change the APN settings to HSPA+ that defeats the entire purpose of having an LTE phone. At that point, you may as well go exchange the Skyrocket for the normal Galaxy S2. Correct me if I am wrong?
I was told by the manager of the AT&T store that changing the APN settings will eventually result in the phone not being able to connect to the network at all.....because you should be subscribed to an LTE data package on your AT&T account. They have different coding for LTE and HSPA, so if they dont match it results in your connection not working at all. (At least this is what I have been told)

haroonie said:
just got my skyrocket in chicagoland, had my account provisioned by an at&t rep over live chat because it didnt work with data. I moved from iphone unlimited enterprise to smartphone data unlimited enterprise (same price); and the rep needed my IMEI and SIM card number; after a restart the data worked.
so far:
visiting justin.tv
via android browser -- bad request doesnt work.
via firefox mobile -- works.
via opera mobile -- works.
Click to expand...
Click to collapse
I can also verify that Justin.tv works via Firefox mobile but not the stock browser with no APN or other settings changing within the phone. Odd...

alejate76 said:
If you change the APN settings to HSPA+ that defeats the entire purpose of having an LTE phone. At that point, you may as well go exchange the Skyrocket for the normal Galaxy S2. Correct me if I am wrong?
Click to expand...
Click to collapse
That is true, but you're not connecting at all... that's why you can try to change it and see if it works. A lot of us are using this work around until something is done about it. Data problems everywhere- multiple forums and websites addressing this issue. In a perfect world, if we had a perfectly running LTE network, I'm sure none of us would want to use this work-around either. But we do what we gotta do...

madmike23 said:
That is true, but you're not connecting at all... that's why you can try to change it and see if it works. A lot of us are using this work around until something is done about it. Data problems everywhere- multiple forums and websites addressing this issue. In a perfect world, if we had a perfectly running LTE network, I'm sure none of us would want to use this work-around either. But we do what we gotta do...
Click to expand...
Click to collapse
Yea - understood. It's disappointing =/
Does your connection seem stable? Was told by AT&T that changing the APN settings would result in the phone not working at all because the line isn't provisioned for the HSPA network. However, I'm learning to take everything AT&T says with a grain of salt. Every rep you talk to will tell you something completely different.
Does visual voicemail work with HSPA APN?

alejate76 said:
However, I'm learning to take everything AT&T says with a grain of salt. Every rep you talk to will tell you something completely different.
Click to expand...
Click to collapse
All LTE devices are provisioned to fall back to HSPA+ and other legacy networks and changing the APN to "phone" would just limit your device from accessing LTE network and keep it on HSPA+ or older.
AT&T rep has no idea how these things work. next time try to talk to level 3 tech or someone actually knowledgable.

Tried the phone setting per your suggestion, thanks. Internet worked but no mms.
This situation with these phones and the LTE network is like buying a fast sports car that won't shift out of 2nd gear. LOL. What's the point of having it? If it cannot connect to LTE and work as advertised I'll prob just return it.....

jbsg02 said:
It looks like they are blocking certain stations on TuneIn Radio, I cannot stream 1310 The Ticket in Dallas unless on WiFi, but other stations work
Click to expand...
Click to collapse
I was wondering this too! I had problems getting The Ticket on Thursday over LTE, but I thought I remembered having the same problem on my home wifi. Maybe I didn't have the wifi turned on.
Testing right now, I'm still not getting The Ticket over LTE, it worked fine on my wifi this morning.
EDIT: I'm trying other radio stations in TuneIn Radio Pro and some work while others don't. I don't see any pattern yet, other than Cumulus stations not working (the power of Cumulus). I wonder if that has anything to do with it? I know that The Ticket is listed in my Android app and iPad App, but not on Google TV or Roku, so it leads me to believe they have some kind of channel provisions in their contract.

alejate76 said:
Yea - understood. It's disappointing =/
Does your connection seem stable?
Click to expand...
Click to collapse
Yes, it's stable. I'm not on an LTE network yet (as a lot of us), but with the wap.cingular APN, our MMS is working.

Jrockttu said:
I was wondering this too! I had problems getting The Ticket on Thursday over LTE, but I thought I remembered having the same problem on my home wifi. Maybe I didn't have the wifi turned on.
Testing right now, I'm still not getting The Ticket over LTE, it worked fine on my wifi this morning.
EDIT: I'm trying other radio stations in TuneIn Radio Pro and some work while others don't. I don't see any pattern yet, other than Cumulus stations not working (the power of Cumulus). I wonder if that has anything to do with it? I know that The Ticket is listed in my Android app and iPad App, but not on Google TV or Roku, so it leads me to believe they have some kind of channel provisions in their contract.
Click to expand...
Click to collapse
I used to listen to The Ticket through TuneIn Radio when I was with Sprint, so I think it must be an AT&T issue

jbsg02 said:
I used to listen to The Ticket through TuneIn Radio when I was with Sprint, so I think it must be an AT&T issue
Click to expand...
Click to collapse
I've listened to The Ticket on TuneIn since at least April 2010 when I got my Nexus One. I can't remember if I used TuneIn on my iPhone before that or another app. It's always been on AT&T 3G in Dallas.
It's not an overall AT&T issue, more specifically it's an AT&T LTE issue. It seems that it's directly related to the filtering of traffic that others are posting about in this thread.

justin.tv works for me on the stock browser but only if I'm connected to my local wifi network. If I try 4g, or 3g on stock it kicks back a bad request.

Not true unless you enter wrong apn info
alejate76 said:
If you change the APN settings to HSPA+ that defeats the entire purpose of having an LTE phone. At that point, you may as well go exchange the Skyrocket for the normal Galaxy S2. Correct me if I am wrong?
I was told by the manager of the AT&T store that changing the APN settings will eventually result in the phone not being able to connect to the network at all.....because you should be subscribed to an LTE data package on your AT&T account. They have different coding for LTE and HSPA, so if they dont match it results in your connection not working at all. (At least this is what I have been told)
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using XDA App

OnePlus One giffgaff/O2 POOR RECEPTION/ NO SERVICE

Hi,
I have recently purchased a used OnePlus One 16GB Unlocked phone from CEX, and it looks and performs great. However, upon trying my SIM it shows No Service/emergency calls only.
Ironically enough emergency calls arent possible either. I'm with giffgaff, (O2's network) and it would not make/receive calls where I live (West-London). Tried a Lebara sim too, same results.
IMEI number is fine, checked with CheckMend. Faffed about with APN settings, manually connecting to the network, but while I'm home it could hardly find O2's network and even then it shows no service. (usually finds EE and Vodafone but I haven't got those sims.)
Took it to work today and it seems to be working "fine" at work. What I mean by "fine" is that I can make/receive calls, watch HD youtube videos no problem, but download speed from various websites and from the play store would be about 20kb/s and connection would drop every now and then. Switching between 3G and 4G makes no difference whatsoever. Also tried the *#*#4636 options but if I switch preferred modes it doesn't save, it defaults to whatever it wants to upon reboot.
It improves outside of work and it's pretty usable, but it drops just before I get home. This area does have bad O2 coverage but with my old Samsung Galaxy S2 and sh*tty Sony Xperia E1 I always get a decent signal even at home.
So originally when I thought it had a dead antenna, I thought I would return and get a replacement, but upon googling around I found that OnePlus is at war with O2s network on some devices, so I might have the same issue. Flashing isn't really an option as I've never done it and even though I'm within 30 days I don't think I should brick it.
At this point if I get a replacement I might have the same issue, if I change networks I might have the same issue. I have a hard time convincing anyone at work to lend me their sims for a day.
Any advice would be appreciated. :fingers-crossed:
OS: Cyanogen 13.1.2. ZNH2KAS3P0-bacon
Elderberry 5

neverhangover said:
Hi,
I have recently purchased a used OnePlus One 16GB Unlocked phone from CEX, and it looks and performs great. However, upon trying my SIM it shows No Service/emergency calls only.
Ironically enough emergency calls arent possible either. I'm with giffgaff, (O2's network) and it would not make/receive calls where I live (West-London). Tried a Lebara sim too, same results.
IMEI number is fine, checked with CheckMend. Faffed about with APN settings, manually connecting to the network, but while I'm home it could hardly find O2's network and even then it shows no service. (usually finds EE and Vodafone but I haven't got those sims.)
Took it to work today and it seems to be working "fine" at work. What I mean by "fine" is that I can make/receive calls, watch HD youtube videos no problem, but download speed from various websites and from the play store would be about 20kb/s and connection would drop every now and then. Switching between 3G and 4G makes no difference whatsoever. Also tried the *#*#4636 options but if I switch preferred modes it doesn't save, it defaults to whatever it wants to upon reboot.
It improves outside of work and it's pretty usable, but it drops just before I get home. This area does have bad O2 coverage but with my old Samsung Galaxy S2 and sh*tty Sony Xperia E1 I always get a decent signal even at home.
So originally when I thought it had a dead antenna, I thought I would return and get a replacement, but upon googling around I found that OnePlus is at war with O2s network on some devices, so I might have the same issue. Flashing isn't really an option as I've never done it and even though I'm within 30 days I don't think I should brick it.
At this point if I get a replacement I might have the same issue, if I change networks I might have the same issue. I have a hard time convincing anyone at work to lend me their sims for a day.
Any advice would be appreciated. :fingers-crossed:
OS: Cyanogen 13.1.2. ZNH2KAS3P0-bacon
Elderberry 5
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Could be band issue,but as you say it works on work(outside home) then for sure the sim is compatible with OPO bands.
This issue can be fixed by changing firmware of the device.
I know it would be seem hard at first but it's worth the work.Flashing firmware can greatly increase your signal strength and likely to cop out any issues with data and calls.
But first you need to flash Custom Recovery Twrp and before that you need to unlock the bootloader of your device.
To start with,
https://forum.xda-developers.com/showthread.php?t=2788632
You don't need to do the root section,just the bootloader unlocking then flashing Twrp.Its easy.
https://forum.xda-developers.com/oneplus-one/general/firmware-modem-oneplus-one-lollipop-t3300907
Here's a firmware compilation thread just try them and use the one which suits your carrier the best.
Good luck