Database Info

Edge problem

I'm currently using JF's rc33 1.41 and my connection to the edge network just isn't showing up anymore. Is this a reoccuring issue because I cannot find anything of the sort on a search? Thanks for your help.

i hope it's just tmobiles network down. i just experienced no edge connectivity for a while on rc33 lite so i wiped and loaded up the basic rc29 hoping it wasnt just the jf version that was messing up the network. seems like the stock firmware also has a bit of difficulty connecting to a network right now. i was at the sign in screen forever then i looked back and there was edge. now its gone again. just my 2 cents though

I put my sim in an old phone and the edge came up just fine.
Anyone install or upgrade new apps?
I even tried re-installing the newer radio version.
My 3G is down also... not just my edge. I literally have no data connection unless WiFI.

You're right, it just seems to be a network problem because I just got re-connected.

apfroggy0408 said:
You're right, it just seems to be a network problem because I just got re-connected.
Click to expand...
Click to collapse
Thats good news. Where are you located?

Located in good 'ole Texas.

T-Mobile Network Outage
I just got off the phone with Tier 3 tech support and he said that they are experience a network outage in markets west of the Mississippi. No ETA.

Network down here in los angeles also

T-Mobile Network Outage
As of 10pm PST T-Mobile started experiencing a data network outage.
Some markets were effected at different times but the Tier 3 tech support in New Mexico has been flooded with calls about no data connections with the G1 phones. According to the representative in Tier 3 tech support this is effecting all 3G equipment and there is no ETA on the repair.
Phone calls and text messages should work just fine.
If you still have no data connection in a few hours then try calling tech support (800) 937-8997.
Do NOT wipe, reflash or anything else until after you call to confirm that the problem has been resolved.
Thanks.

Simple mobile 4G on gingerbread update!

Hi for all of the Simple Mobile users. I ran into a difficulties trying to get 4G internet on my new LG G2x with gingerbread update. Per Simple mobile website, to make MMS and internet work all you have to do is create a new APN for Simple Mobile in apn settings (http://www.mysimplemobile.com/Support-Center-Phone-Programming.aspx#LG), move the green button to new APN, hit save, reboot your phone and you good to go. However it says there also that you CANNOT modify original T-mobile APN that is already created in the phone.
Now here is the problem with gingerbread update. After you rebooted your phone you can go ahead and use internet but right when you got your first page the green screen coming up with t-mobile customer service info and it says there that there is no connection with your phone, please call the number provided below. You might have luck actually getting on the first page but after that - nothing. What happens is after you start using internet your phone stop reading information from newly created APN and automatically switching back to the original default T-mobile APN. And it doen't matter if you reboot the phone or not, it will still make an automatic switch.
Now after discussing this issue here on the board, with great help from jboxer we came to a solution. Jboxer said nobody done this before so I figured why not try it and it actually worked.
All you need to do is root the phone using these tools:
1. Install Clockwordmod with NVFlash.
http://forum.xda-developers.com/showthread.php?t=1056847
2. root it with this zip
http://forum.xda-developers.com/showthread.php?t=1255214
I am a noob in flashing/rooting the phones but it took me only 20 min. to do this procedure. Right after I root the phone I went to menu - settings - wireless & networks - mobile network settings - access point names - hit on T-mobile APN and now you got the opportunity to modify it! The rest - do exactly what the simple mobile website tells you to do.
Hope this helps!

korenpenza said:
Hi for all of the Simple Mobile users. I ran into a difficulties trying to get 4G internet on my new LG G2x with gingerbread update. Per Simple mobile website, to make MMS and internet work all you have to do is create a new APN for Simple Mobile in apn settings (will post the link later because they are updating their website right now), move the green button to new APN, hit save, reboot your phone and you good to go. However it says there also that you CANNOT modify original T-mobile APN that is already created in the phone.
Now here is the problem with gingerbread update. After you rebooted your phone you can go ahead and use internet but right when you got your first page the green screen coming up with t-mobile customer service info and it says there that there is no connection with your phone, please call the number provided below. You might have luck actually getting on the first page but after that - nothing. What happens is after you start using internet your phone stop reading information from newly created APN and automatically switching back to the original default T-mobile APN. And it doen't matter if you reboot the phone or not, it will still make an automatic switch.
Now after discussing this issue here on the board, with great help from jboxer we came to a solution. Jboxer said nobody done this before so I figured why not try it and it actually worked.
All you need to do is root the phone using these tools:
1. Install Clockwordmod with NVFlash.
http://forum.xda-developers.com/showthread.php?t=1056847
2. root it with this zip
http://forum.xda-developers.com/showthread.php?t=1255214
I am a noob in flashing/rooting the phones but it took me only 20 min. to do this procedure. Right after I root the phone I went to menu - settings - wireless & networks - mobile network settings - access point names - hit on T-mobile APN and now you got the opportunity to modify it! The rest - do exactly what the simple mobile website tells you to do.
Hope this helps!
Click to expand...
Click to collapse
That is not how I said to fix it. Rooting the phone doesn't allow you to modify the default settings. In fact, rooting is not even necessary to do my fix. What I said to do is to flash my file that sets a new default APN for Simple Mobile. Here is the thread below. Sucks to be miquoted so badly.
http://forum.xda-developers.com/showthread.php?t=1271508

jboxer said:
That is not how I said to fix it. Rooting the phone doesn't allow you to modify the default settings.
Click to expand...
Click to collapse
Well, rooting allowed me to modify default settings.
korenpenza said:
Reboot or not reboot, it is still switching to TMO apn. So as far as I understood I have to root the phone first, then edit "apns-conf" file?
Click to expand...
Click to collapse
jboxer said:
Yup. And no guarantee it will work but someone needs to try it so we know.
Click to expand...
Click to collapse
All I did is rooted the phone like you explained here http://forum.xda-developers.com/showthread.php?t=1255214
and I was able to modify original T-mobile APN.

jboxer said:
That is not how I said to fix it. Rooting the phone doesn't allow you to modify the default settings. In fact, rooting is not even necessary to do my fix. What I said to do is to flash my file that sets a new default APN for Simple Mobile. Here is the thread below. Sucks to be miquoted so badly.
http://forum.xda-developers.com/showthread.php?t=1271508
Click to expand...
Click to collapse
lol. Well props for making a flashable fix (best method IMO)
I guess once rooted it allows the settings to stick? Others have had luck with APN managers from the market which backup and write custom APN entries which works.
So the problem is that the APN keeps defaulting to Tmobile and the solution is to somehow edit and Save the default Tmobile APN setting with information that pertains to Simple Mobile so that it sticks.
Glad its fixed either way.

another way to fix it is by going into lg hidden menu
dial 1809#*999#>KR Setting>Set KR Settings
this removes all of the apns including tmo's then u just put in the simple apn nd ur good to go

korenpenza said:
All I did is rooted the phone like you explained here http://forum.xda-developers.com/showthread.php?t=1255214
and I was able to modify original T-mobile APN.
Click to expand...
Click to collapse
Rooting would not make a difference here. All rooting means is that apps can request superuser (root) permissions to make changes to the system, and the app that sets the apn never requests root access so rooting the phone would not do anything here. Simple Mobile users were always able to make a new apn (default apns can never be modified). The problem is when they reboot it goes back to TMO's settings. Have you tried rebooting yet. My fix sets a new default apn for Simple Mobile which can be set and stick throughout rebooting, etc.
Also, as stated in my other thread, my fix DOES NOT require root. It only requires that Clockworkmod Recovery be installed.

Dude,
I have been using SIMPLE MOBILE forever and not had the problem you are speaking of. Just follow the instructions on the SM website. Set up the new apn. When you reboot hold the volume button up while rebooting and you should be set. Could it be you aren't setting up the apn properly?
And on some of the ROMS you can edit the T-Mobile apn.
Sent from my intergalactic space modulator using XDA-app

Speaking of Simple Mobile, do they allow using the Wifi hotspot feature on the G2x? I saw in the company's FAQ that tethering was not allowed on SM phones, but wasn't sure if that covered hotspotting as well.

I have a question for you guys, I just got an unlocked G2x to use on simple mobile that I haven't activated, On t-mobiles site it says it supports for 4G, but on simple mobiles site it says it's only approved for 3g data, my question is do I need to get the 3g $40 plan or $60 4g plan to get the most out of the data on this phone?

Do both plans give you the same volume of data (i.e., 500Mb, 1Gb, etc)? If so, go with the cheaper plan. The systems hardly ever let you get the full speed anyway. In Thailand I only get between 2 to 3Mbps usually and it is plenty fast.

jboxer said:
Do both plans give you the same volume of data (i.e., 500Mb, 1Gb, etc)? If so, go with the cheaper plan. The systems hardly ever let you get the full speed anyway. In Thailand I only get between 2 to 3Mbps usually and it is plenty fast.
Click to expand...
Click to collapse
Sadly simple mobile 3g is really on edge speed and the 4g is on 3g speed.
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sent from my calculator with android

jose makalolot said:
Sadly simple mobile 3g is really on edge speed and the 4g is on 3g speed.
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sent from my calculator with android
Click to expand...
Click to collapse
I have ran into this problem. I recently obtained a G2X and SIMPLE Mobile SIM and account. I paid the $40 for the "3G" connection. However it seems that the speed is throttled to around 118kbps down. So I did some testing and found that forcing the phone to use "2G Only" allowed up to around 160kbps down. This is just insane! I have read where some people on SIMPLE Mobile 3G have been able to get around 1500-3000kbps but have no idea how they manage that. My Optimus V on Virgin Mobile's 3G averages around 600-1000kbps down. That is usable. The SIMPLE Mobile one is just crap. I hate to have to pay more for less, unless you count the unlimited talk in that, but I may be sticking with VM for a bit longer. Any ideas how I can get the speed up on the SM one without paying the $60/month?

kameleon25 said:
I have ran into this problem. I recently obtained a G2X and SIMPLE Mobile SIM and account. I paid the $40 for the "3G" connection. However it seems that the speed is throttled to around 118kbps down. So I did some testing and found that forcing the phone to use "2G Only" allowed up to around 160kbps down. This is just insane! I have read where some people on SIMPLE Mobile 3G have been able to get around 1500-3000kbps but have no idea how they manage that. My Optimus V on Virgin Mobile's 3G averages around 600-1000kbps down. That is usable. The SIMPLE Mobile one is just crap. I hate to have to pay more for less, unless you count the unlimited talk in that, but I may be sticking with VM for a bit longer. Any ideas how I can get the speed up on the SM one without paying the $60/month?
Click to expand...
Click to collapse
Are you able to send mms or sms on 3g on $40. I cant on mine. I need to use 2g only to do that.
Sent from my MB860 using Tapatalk

jose makalolot said:
Are you able to send mms or sms on 3g on $40. I cant on mine. I need to use 2g only to do that.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
I mainly use google voice for my text and such since I ported my number to GV and all. But I just tried sending a picture message to my other phone's actual number from my G2X without google voice and it sent, just took forever. As for sms though it has always worked. This is with my phone showing "4G".

kameleon25 said:
I mainly use google voice for my text and such since I ported my number to GV and all. But I just tried sending a picture message to my other phone's actual number from my G2X without google voice and it sent, just took forever. As for sms though it has always worked. This is with my phone showing "4G".
Click to expand...
Click to collapse
Mine doesn't work since Sunday on 4g icon. It will only work on 2g only. SM said faulty sim. Darn, I need to get a new sim. The only problem is, what if the new is still the same.
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sent from my calculator with android

jose makalolot said:
Mine doesn't work since Sunday on 4g icon. It will only work on 2g only. SM said faulty sim. Darn, I need to get a new sim. The only problem is, what if the new is still the same.
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sent from my calculator with android
Click to expand...
Click to collapse
Be sure not to pay the $12.99 for the SIM directly from SM. Go on amazon and buy one for about $1.99 or if you are a Prime member get the one I did for $2.49 w/ free 2-day shipping. Won't hurt to try with it being that cheap.

jose makalolot said:
Sadly simple mobile 3g is really on edge speed and the 4g is on 3g speed.
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sent from my calculator with android
Click to expand...
Click to collapse
odd.. I just switched to the G2X and bought a new Sim card with 4g.
before I had an LG optimus T with the 3g and always got 3g speeds around 2000kbps
On the 4g with my G2X I get anywhere from 2000 to 5000kbps. The really odd thing is its either 4g or 2g. I'll be sitting at work and it will drop from 4g to 2g.. making me think "wtf happened to 3g"?
Another thing I noticed is the hand off between edge and 3g was much smoother. With the G2x It will often completely drop all connections, data and voice, then pop back up with the different speed.

Jmodix said:
odd.. I just switched to the G2X and bought a new Sim card with 4g.
before I had an LG optimus T with the 3g and always got 3g speeds around 2000kbps
On the 4g with my G2X I get anywhere from 2000 to 5000kbps. The really odd thing is its either 4g or 2g. I'll be sitting at work and it will drop from 4g to 2g.. making me think "wtf happened to 3g"?
Another thing I noticed is the hand off between edge and 3g was much smoother. With the G2x It will often completely drop all connections, data and voice, then pop back up with the different speed.
Click to expand...
Click to collapse
Yeah SM is just stupid slow on "3G". I actually got faster speeds when I forced 2G only network. My wife's Samsung Gravity Smart also has the same speeds as my G2x. I am thinking of switching to the $30/month 5GB of 4G data w/ 100 minutes that T-Mobile offers just to try it out. I can use my GrooveIP to make/receive calls if need be.

this helps alot cuz im about to get simple mobile...thanks!

seangeezy12 said:
this helps alot cuz im about to get simple mobile...thanks!
Click to expand...
Click to collapse
Just be ready for super slow speeds if you don't pay for their "4G" package. I ran some back to back tests yesterday with my SIMPLE Mobile sim and a T-Mobile sim in my G2x.
SM "4G" 118kbps down/ 132kbps up
SM "2G" 159kbps down/ 131kbps up
TM "4G" #1 885kbps down/ 348kbps up
TM "2G" 207kbps down/ 133kbps up
TM "4G" #2 1505kbps down/ 524kbps up
all ran back to back. So even T-Mobile 2G is faster than SM 3G. lol

[Q] Only data if on LTE

Hi, I recently changed service provider and upgraded to a nexus 5.
Sadly i have a problem with my data connection. I can only use data if i have LTE covarage not 3g. So basicly LTE works but not 3g.
I have moved my simcard to another phone and then it works, I have also tried another simcard in my phone and that works to...
My service provider is giving me a hard time claiming that it is a hardware fault but i have a hard time believing them since the phone works perfectly when i borrow other simcards.
So i reach out to you to get some more info so that i can convince the service provider to put a technician on the problem and look if there is something wrong on there side.
Is it possible they are right and there is a hardware issue with my phone even though it works with anoter simcard? Any tips on what i can try to fix this problem?

if it works with another sim card in your phone, then its not hardware or software. itll be related to how your provider set up your account.

Go into your device's hidden service menu and check to see if you have LTE only enabled for preferred network.
Download this app: https://play.google.com/store/apps/details?id=com.cellmapper.nexus5fieldtestmode&hl=en
Go to Android Testing Settings
Phone Information
Set your LTE/GSM to get both LTE and 3G Data.

datallboy said:
Go into your device's hidden service menu and check to see if you have LTE only enabled for preferred network.
Download this app: https://play.google.com/store/apps/details?id=com.cellmapper.nexus5fieldtestmode&hl=en
Go to Android Testing Settings
Phone Information
Set your LTE/GSM to get both LTE and 3G Data.
Click to expand...
Click to collapse
well, if it was set to lte only, he wouldnt be able to make phonecalls as well. he said nothing about not being able to make phonecalls.

simms22 said:
well, if it was set to lte only, he wouldnt be able to make phonecalls as well. he said nothing about not being able to make phonecalls.
Click to expand...
Click to collapse
OP never mentioned that he couldn't make phone calls, only data only works while on LTE. Worth a shot to try it out, and if it's set to LTE/GSM already it might be hardware related.

datallboy said:
OP never mentioned that he couldn't make phone calls, only data only works while on LTE. Worth a shot to try it out, and if it's set to LTE/GSM already it might be hardware related.
Click to expand...
Click to collapse
truth, maybe he never tried calling.

Probably APN. If you're on Sprint the APN bearer has to be set for EHRPD instead of LTE I think.
Sent from my Nexus 5 using XDA Free mobile app

Network Drops when Texting

When I'm engaged in an SMS conversation using the built-in Messenger app, my mobile network keeps dropping. When I try to send a text, it says that I need to insert a SIM card, and the connection bars show I have no connection. If I wait a few seconds, my network connection re-establishes and I can send texts. Interestingly, when it says I have no connection and I can't send texts, I can still receive them.
I've only noticed this happening when I'm texting.
Does this sound like a faulty SIM card, or could it be an issue with my phone? I'm with Bell in Canada on a 32 GB Pixel.
EDIT: I just noticed that this will sometimes happen if I've had my phone in my pocket for a while. I'll pull it out and the network connection will be dropped when the screen comes on, only to reconnect after a few seconds.

Are you in Toronto by any chance? On Telus? I've been having the same issue since late last week. Only happens in Toronto. On my commute to Burlington, everything is fine as soon as I get passed Etobicoke.
The issue for me is mostly on LTE+. That's causing the biggest headache. 3G and LTE seem to be fine. And again, only in Toronto. Outside the city everything (LTE+, LTE and 3G) all work fine.
The only workaround I have while Telus is looking in to it is to use 3G while I'm at home on the Danforth.
Mike

mikeneri said:
Are you in Toronto by any chance? On Telus? I've been having the same issue since late last week. Only happens in Toronto. On my commute to Burlington, everything is fine as soon as I get passed Etobicoke.
The issue for me is mostly on LTE+. That's causing the biggest headache. 3G and LTE seem to be fine. And again, only in Toronto. Outside the city everything (LTE+, LTE and 3G) all work fine.
The only workaround I have while Telus is looking in to it is to use 3G while I'm at home on the Danforth.
Mike
Click to expand...
Click to collapse
I'm in downtown Toronto on Bell. I haven't noticed this happen at home in the suburbs, although I use my phone a lot less when I'm not downtown.

madchemistto said:
I'm in downtown Toronto on Bell. I haven't noticed this happen at home in the suburbs, although I use my phone a lot less when I'm not downtown.
Click to expand...
Click to collapse
So it sounds like the same issue. Telus and Bell share towers, so that makes sense. And you're having issues in the city but not in the 'burbs. The same issue I'm having.

mikeneri said:
So it sounds like the same issue. Telus and Bell share towers, so that makes sense. And you're having issues in the city but not in the 'burbs. The same issue I'm having.
Click to expand...
Click to collapse
Well, at least it's probably not a defect with the phone!

Just received an OTA update (NDE63V) that, supposedly, has an updated cell radio. I'll know in a few hours if this has any effect with my issue... As usual, phone is working fine right now in Hamilton.

mikeneri said:
Just received an OTA update (NDE63V) that, supposedly, has an updated cell radio. I'll know in a few hours if this has any effect with my issue... As usual, phone is working fine right now in Hamilton.
Click to expand...
Click to collapse
I just got the OTA as well, but it doesn't seem to have resolved the issue.

Yup. Didn't work for me either.

Are you on band 4? There have been reported issues with that band.
Sent from my Nexus 7 using XDA-Developers mobile app

chrisinsocalif said:
Are you on band 4? There have been reported issues with that band.
Sent from my Nexus 7 using XDA-Developers mobile app
Click to expand...
Click to collapse
When I run LTE Discovery, it says the LTE band is unknown.

The problem in Canada seems to be affecting both Bell and Telus subscribers on band 4. Google the Pixel's band 4 problem, you can read more.
Sent from my Nexus 7 using XDA-Developers mobile app

The primary problem reported:
Here: https://productforums.google.com/forum/#!topic/phone-by-google/QTr1T3d42...
Here: https://productforums.google.com/forum/#!topic/phone-by-google/OxkJ1Sn6i...
Here: http://forum.xda-developers.com/pixel-xl/help/problems-lte-t3494517

Im on Sprint in New Jersey and i have the same problem. At the airport my LTE connects and disconnects every 45 secs
Sent from my Pixel using XDA-Developers mobile app

Google acknowledges the problem and working on an update to fix the issue.
Sent from my Nexus 7 using XDA-Developers mobile app

chrisinsocalif said:
Google acknowledges the problem and working on an update to fix the issue.
Sent from my Nexus 7 using XDA-Developers mobile app
Click to expand...
Click to collapse
Here's hoping they come out with a fix soon! I'm just glad it's not a defect and something that can be fixed.

I used the support feature on the google pixel phone today and a rep from google called me after requesting a callback. The chat feature was greyed out on my phone. When I brought up the issue of network randomly dropping throughout the day, the rep said this was the first time they've heard of the issue. After going over the issue of my network connection randomly dropping and reconnecting, sometimes accompanied with the triangle icon saying there is no sim card inserted in the phone, the rep called my service provider and left me with them to resolve the issue instead. They said it had to be something with the service provider and not the phone. I'm with Koodo Mobile which is a subsidiary of Telus. The Koodo rep did some testing and had me add a new APN to see if that would stabilize the connection but that didn't do anything. They said it's more likely an issue with the phone because it's connecting to the network but not sustaining the connection.
I've tried swapping out a new sim card hoping it was a faulty sim and that didn't fix it either. A factory reset also didn't do anything. I've confirm the sim and network wasn't an issue when I inserted my sim into my friend's iPhone 6s. There was no connection drop within the 15min sample size. I then used my friend's sim card on my google pixel, he's on Bell's network and the connection did drop within 10mins. We contacted a friend who works with Bell's networking service and he said this was the first time he's heard of this issue and there's been no report on his end of this. He doesn't work at the customer service level so he doesn't know if any pixel connection issues are being reported and brought up to a higher level. I should mention I'm in Toronto so there's no lack of cell towers around for a bad connection.
I'm going to see if I can borrow a Rogers sim card this week for some more testing to see if it's only dropping on the Bell/Telus network as others are reporting. Right now it's very frustrating, I don't know if it's a hardware issue or software issue.

I know it doesn't fix the problem but have you tried to drop to 3g until they fix the towers there? Should at least be less frustrating if it's specific to LTE.

madchemistto said:
Here's hoping they come out with a fix soon! I'm just glad it's not a defect and something that can be fixed.
Click to expand...
Click to collapse
That's only what a Google rep said. Hopefully it's not a defect that can be fixed via an update.

The latest update seems to have fixed the problem!

I'm on Virgin, also in Toronto, same symptoms. No change with latest update either

Unable to establish a wireless data connection

I have two Sprint Galaxy S8s that I purchased from Sam's Club. I have the same issue with both of them. Please respond if you are having this issue, or not and if you have found a fix. Apparently it is an issue on multiple Samsung devices with Sprint.
I continuously get a pop-up error that states:
Unable to establish a wireless data connection
LTE: ESM - 38 EMM - x
In the notification panel it shows:
RilNotifier
Mobile data connection error
I have spent hours on the phone with Sprint and they have not been able to permanently fix it. The last person talked to told me to take it to a store and they could fix it. Well, we all know how that goes....
There is 1 temporary fix. If I put in the Dialer code: ##72786# and let it do its thing, it will have no issues until the next time the phone is restarted.
I have update the PRL and profile numerous times. I have installed the latest system updates, factory reset. Nothing permanently fixes it thus far.

mikeregister said:
I have two Sprint Galaxy S8s that I purchased from Sam's Club. I have the same issue with both of them. Please respond if you are having this issue, or not and if you have found a fix. Apparently it is an issue on multiple Samsung devices with Sprint.
I continuously get a pop-up error that states:
Unable to establish a wireless data connection
LTE: ESM - 38 EMM - x
In the notification panel it shows:
RilNotifier
Mobile data connection error
I have spent hours on the phone with Sprint and they have not been able to permanently fix it. The last person talked to told me to take it to a store and they could fix it. Well, we all know how that goes....
There is 1 temporary fix. If I put in the Dialer code: ##72786# and let it do its thing, it will have no issues until the next time the phone is restarted.
I have update the PRL and profile numerous times. I have installed the latest system updates, factory reset. Nothing permanently fixes it thus far.
Click to expand...
Click to collapse
I was having/have this issue as well, but seems to only happen when I have been on Wifi Calling and loose Wifi connection.

ait1071 said:
I was having/have this issue as well, but seems to only happen when I have been on Wifi Calling and loose Wifi connection.
Click to expand...
Click to collapse
It happens to me regardless of the Wi-Fi/Wi-Fi calling situation.
Sent from my SM-G950U using Tapatalk

I have this issue and it only happens when I have location toggled on.
I've redone profile etc, but as soon as location is turned on it re-appears.

this happens to me occasionally as well. Not sure what is causing it. I normally toggle the "Mobile Data" on and off to get rid of it. It is at random times and not that often but it is annoying for sure

I noticed this today also. I toggled airplane mode but it keeps coming back...

I also have an S8 from Sam's with this same issue, as well as 2 G6's that i purchased from Sprint's web site that constantly drop data connection. Tried all kinds of settings changes, including changing bands, carrier aggregation, reset network, sim pull, etc and currently have a ticket open with the "network team". I have an S6 on the account also that has been upgraded to Android 7. It has no issues at all. Also, the issues seem to only happen in LTE only areas, I have been to an LTE-Plus area twice and the phone maintained a constant connection. That makes me think this is related to HPUE. BTW, the G6 will stay connected for 10 seconds on lte, then lose all data connection for 15 seconds, then repeat. I have watched and timed this behavior with a stop watch for close to 30 minutes, while moving and standing still.

mikeregister said:
I have two Sprint Galaxy S8s that I purchased from Sam's Club. I have the same issue with both of them. Please respond if you are having this issue, or not and if you have found a fix. Apparently it is an issue on multiple Samsung devices with Sprint.
I continuously get a pop-up error that states:
Unable to establish a wireless data connection
LTE: ESM - 38 EMM - x
In the notification panel it shows:
RilNotifier
Mobile data connection error
I have spent hours on the phone with Sprint and they have not been able to permanently fix it. The last person talked to told me to take it to a store and they could fix it. Well, we all know how that goes....
There is 1 temporary fix. If I put in the Dialer code: ##72786# and let it do its thing, it will have no issues until the next time the phone is restarted.
I have update the PRL and profile numerous times. I have installed the latest system updates, factory reset. Nothing permanently fixes it thus far.
Click to expand...
Click to collapse
Are you in an LTE-Plus area?

rockywall said:
I also have an S8 from Sam's with this same issue, as well as 2 G6's that i purchased from Sprint's web site that constantly drop data connection. Tried all kinds of settings changes, including changing bands, carrier aggregation, reset network, sim pull, etc and currently have a ticket open with the "network team". I have an S6 on the account also that has been upgraded to Android 7. It has no issues at all. Also, the issues seem to only happen inLTE only areas, I have been to an LTE-Plus area twice and the phone maintained a constant connection. That makes me think this is related to HPUE. BTW, the G6 will stay connected for 10 seconds on lte, then lose all data connection for 15 seconds, then repeat. I have watched and timed this behavior with a stop watch for close to 30 minutes, while moving and standing still.
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Dial ##scrtn# I'm on my second s8 plus both have same issue

The only way I've found that keeps the error from happening for me is to turn off location. Since then I haven't seen the error pop up.

njdan30 said:
Dial ##scrtn# I'm on my second s8 plus both have same issue
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Already have, twice.

rockywall said:
Already have, twice.
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Sucks it's just a temp fix I noticed after I use WiFi at home then goto service area I med to dial it every time on this over priced p.o.s. my s7 edge iPhone 6 plus and 5 other phones have zero issue just my s8 plus. They thought it was a defected antenna which I figured it wasn't, I tried dialing ##omadm# and changing to sprint development mode which phone wouldn't activate only in production mode would it work, also seems to only be the phone I got thru mail without a set msl this one is 000000 my other galaxies have sprint set msl

rockywall said:
Are you in an LTE-Plus area?
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I am not sure how to tell if an area has LTE Plus, but I live in SW Virginia and went 3 hours away for a couple days to Richmond and had no issues. So, it's definitely the network in certain areas.
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mikeregister said:
I am not sure how to tell if an area has LTE Plus, but I live in SW Virginia and went 3 hours away for a couple days to Richmond and had no issues. So, it's definitely the network in certain areas.
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I am also in SW VA, and after speaking to a few stores, one mentioned that it has something to do with the nTelos merger. I have to use 3G from Roanoke to Danville on a daily basis. even though it is fairly solid LTE coverage.
If you look at Sprint's coverage map, LTE Plus is a darker color. Richmond and Norfolk/Hampton Roads area are Plus.

rockywall said:
I am also in SW VA, and after speaking to a few stores, one mentioned that it has something to do with the nTelos merger. I have to use 3G from Roanoke to Danville on a daily basis. even though it is fairly solid LTE coverage.
If you look at Sprint's coverage map, LTE Plus is a darker color. Richmond and Norfolk/Hampton Roads area are Plus.
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I have assumed it was something to do with nTelos. I live in Roanoke and work in Christiansburg. The issue is in both places. Follow my instructions in my OP with the dialer code and your LTE will work fine, just have to do it anytime you restart your phone. No need to suffer on 3G.
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I doubt it has anything to do with nTelos. I live in Michigan and I get the same issue with my s8 plus and whatever nTelos is, we don't have it.

TheFugg said:
I doubt it has anything to do with nTelos. I live in Michigan and I get the same issue with my s8 plus and whatever nTelos is, we don't have it.
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nTelos was a regional carrier in VA, WV, NC, OH, MD. They were purchased by another local company, Shentel, that operates under Sprint. They are not an MVNO though, they sell Sprint branded phones and service. And all the stores changed to Sprint branding. It could be a different regional carrier from your area, This merger happened a over a year ago and that is when we started getting LTE service. I think the merged network is not capable of dealing with HPUE. That is the common denominator with the G6 and S8.

Galaxy S8 plus and S8 same error
So if I understand all these comments correctly, there is still no resolution to this? I live in Huntington Wv and yes we did have nTelos. I have 2 S8+ and 1 S8 all get this error. I have a ticket in for the network team but I'm not holding my breath.

I am also having this issue. I've done ##72786# that seemed to fix it, but it's back. I change to CDME/LTE from automatic, and it still happens. I was about to do a factory reset. It's my only complaint with this device, otherwise I love it. I am in southwest PA. It seems to happen during cell tower hand offs like if I'm out driving. I just toggled data and the error went away.
Edit: I'm on the S8 Plus but I don't think that makes a difference.

Outatime67 said:
I am also having this issue. I've done ##72786# that seemed to fix it, but it's back. I change to CDME/LTE from automatic, and it still happens. I was about to do a factory reset. It's my only complaint with this device, otherwise I love it. I am in southwest PA. It seems to happen during cell tower hand offs like if I'm out driving. I just toggled data and the error went away.
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On my phone it starts doing it again after doing the dialer code only once I restart the phone. Is this your problem?
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