Database Info

Official HTC S-OFF is being worked on and is due for release ;-)

Iv'e just got of the phone will a really nice chap from HTC.
I phoned and explained to the chap that HTC never used to lock there bootloaders but changed there policy a few months back and started locking them.
However this has only affected a few phones because HTC have publicly announced that they have now changed there policy again and will no longer be locking them due to customer feedback.
The reason for my call was to ask him if HTC had a solution for the people who had been caught in the middle, like myself with a Desire S, I asked him if he could provide me with software or a solution so that I could turn the S-ON off and unlock my bootloader, he said he just needed to speak with someone first and placed me on hold.
When he came back he said unfortunately there isn't any software that can be released to the public just yet, but they are aware of the situation and they are working on releasing software to enable us to unlock our bootloaders, but unfortunately he couldn't give me anything just yet. He also told me to join the HTC e-Club as that is where it will be released. I tried to push him for an ETA but he said HTC don't give ETA's its against there policy.
The chap seemed really helpful, he even mentioned for me to have a look on xda, we talked about the xtc clip and he told me I'm best waiting because the xtc clip voids your warranty. So you can only take from that, that the Official HTC way won't void your warranty.
Just hope it comes soon

CAN NOT WAIT!
Really great news, I hope they'll deliver as soon as possible!

NexusCrazy said:
Iv'e just got of the phone will a really nice chap from HTC.
I phoned and explained to the chap that HTC never used to lock there bootloaders but changed there policy a few months back and started locking them.
However this has only affected a few phones because HTC have publicly announced that they have now changed there policy again and will no longer be locking them due to customer feedback.
The reason for my call was to ask him if HTC had a solution for the people who had been caught in the middle, like myself with a Desire S, I asked him if he could provide me with software or a solution so that I could turn the S-ON off and unlock my bootloader, he said he just needed to speak with someone first and placed me on hold.
When he came back he said unfortunately there isn't any software that can be released to the public just yet, but they are aware of the situation and they are working on releasing software to enable us to unlock our bootloaders, but unfortunately he couldn't give me anything just yet. He also told me to join the HTC e-Club as that is where it will be released. I tried to push him for an ETA but he said HTC don't give ETA's its against there policy.
The chap seemed really helpful, he even mentioned for me to have a look on xda, we talked about the xtc clip and he told me I'm best waiting because the xtc clip voids your warranty. So you can only take from that, that the Official HTC way won't void your warranty.
Just hope it comes soon
Click to expand...
Click to collapse
Without meaning to piss on your bonfire
He didn't actually tell you anything that we don't already know...all he did was demonstrate excellent customer service skills and possibly get another member of the HTC e-Club!
Until HTC announce an official statement giving us a date(s) when this "software release" will roll out then it should unfortunately be classed as vapor ware.
It's great that they have said that they're changing their policy, but I'm not holding my breath. IMO creating such a positive sounding post when there is nothing solid to back it up is just giving people false hope and besides there are already posts on this topic in this forum...
I'd obviously love to be proven wrong....

ben_pyett said:
Without meaning to piss on your bonfire
He didn't actually tell you anything that we don't already know...all he did was demonstrate excellent customer service skills and possibly get another member of the HTC e-Club!
Until HTC announce an official statement giving us a date(s) when this "software release" will roll out then it should unfortunately be classed as vapor ware.
It's great that they have said that they're changing their policy, but I'm not holding my breath. IMO creating such a positive sounding post when there is nothing solid to back it up is just giving people false hope and besides there are already posts on this topic in this forum...
I'd obviously love to be proven wrong....
Click to expand...
Click to collapse
Bad me
and another few letters to hit 10 or over

You're right on the spot mate!
I've been in the call-center industry (technical support manager) and these "alibi"s are just way too obvious, even for an average joe.
Our only proof that this would be true, is once the software has been released. *IF* it will be released.. *AND IF* there's any..
Well, let's all hope for the best..
ben_pyett said:
Without meaning to piss on your bonfire
He didn't actually tell you anything that we don't already know...all he did was demonstrate excellent customer service skills and possibly get another member of the HTC e-Club!
Until HTC announce an official statement giving us a date(s) when this "software release" will roll out then it should unfortunately be classed as vapor ware.
It's great that they have said that they're changing their policy, but I'm not holding my breath. IMO creating such a positive sounding post when there is nothing solid to back it up is just giving people false hope and besides there are already posts on this topic in this forum...
I'd obviously love to be proven wrong....
Click to expand...
Click to collapse

lets hope they get to it asap to keep us all happy, coz im on the verge of possibly selling my desire and going elsewhere for a manufacturer. HTC need to rethink some of their strategies when it comes to making decisions about quality over quantity.

Skanob said:
You're right on the spot mate!
I've been in the call-center industry (technical support manager) and these "alibi"s are just way too obvious, even for an average joe.
Our only proof that this would be true, is once the software has been released. *IF* it will be released.. *AND IF* there's any..
Well, let's all hope for the best..
Click to expand...
Click to collapse
For one thing I ain't no average Joe,
I've dealt with enough nuggets at call centers, the bloke I spoke to at HTC was either very good at chatting sh*t or he was genuine.
From the conversation I had with him I'd say he was definitely genuine, he didn't just fob me off, he took the TIME to find out.
Anyway in 6 months if the Desire S is still locked down then tell me I told you so.
Time will tell

If 6 months over and still not unlocked, i dont think that someone will have the desire S anymore.. and HTC will get a really bad name xD

im still waiting...maybe not an official scheme but in here~~

6 months is way too long just to wait for HTC to unlock something.

HTC has released unlocked bootloader RUU for the HTC EVO yesterday I think...I hope we don't have to wait too long for Desire S.
My bad, I read that too quickly:
http://www.androidpolice.com/2011/0...-4g-gingerbread-update-fresh-out-of-the-oven/
It's an official rooted gingerbread OTA update by an XDA developer, not from HTC. My apologies for the false positive

jazzaddict said:
HTC has released unlocked bootloader RUU for the HTC EVO yesterday I think...I hope we don't have to wait too long for Desire S
Click to expand...
Click to collapse
pics or it didn't happened
seriously looked at htc page and there isn't a update announced and at the evo forum there are not 1000 threads like YAY F*** BOOTLOADER UNLOCKED!!!!!111111 so i think htc released nothing

Nuts to this. I have just dropped my phone off at a shop who are running the XTC Clip service for me. By this afternoon I should have wifi drop issues sorted, wifi range sorted, custom kernel OC to 1.2Ghz (can do 1.7 but I think that would cook it!), some Sense 3.0 stuff, SetCPU back, Titanium backup back, and all the other goodies of a rooted s-off phone & custom ROM. Looking forward to it.
Sorry HTC. Just too slow.

HTC are unlocking the Sensation retrospectively. Hopefully the DS will follow suit.
http://phandroid.com/2011/06/08/htc-readying-update-to-unlock-htc-sensation-bootloader/

mikeyd85 said:
HTC are unlocking the Sensation retrospectively. Hopefully the DS will follow suit.
http://phandroid.com/2011/06/08/htc-readying-update-to-unlock-htc-sensation-bootloader/
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Click to collapse
this looks a little vague to me...

guys it's easy, don't believe anything until htc posts it at facebook.com/htc or at htc.com, everything else will be to 99% not true

Blezz said:
guys it's easy, don't believe anything until htc posts it at facebook.com/htc or at htc.com, everything else will be to 99% not true
Click to expand...
Click to collapse
i'd say 100% even

Kernel source has been published by HTC!

http://developer.htc.com/

Will this make S off easier?
Sent from my HTC ChaCha A810e using XDA App

ajeevlal said:
Will this make S off easier?
Sent from my HTC ChaCha A810e using XDA App
Click to expand...
Click to collapse
No S-off will only be available if HTC sell you a handset with it or you use an XTC Clip

FCW said:
No S-off will only be available if HTC sell you a handset with it or you use an XTC Clip
Click to expand...
Click to collapse
Not entirely true I think, read this:
https://www.facebook.com/notes/htc/update-on-bootloaders/10150305151453084
This part in particular:
**UPDATE 8/3/2011**
Since our last update, many of you have asked how the bootloader unlocking process will actually work, and in particular why HTC's most recently released devices still have a locked bootloader. Rest assured we're making progress toward our goal to roll out the first software updates in August to support unlocking for the global HTC Sensation, followed soon by the HTC Sensation 4G on T-Mobile and the HTC EVO 3D on Sprint. Because unlocking the bootloader provides extensive control over the device and modifications may cause operation, security and experience issues, new devices will continue to ship locked but will support user-initiated unlocking using a new Web-based tool.
So how will this work? The Web tool, which will launch this month, requires that you register an account with a valid e-mail address and accept legal disclaimers that unlocking may void all or parts of your warranty. Then plug in your phone to a computer with the Android SDK loaded to retrieve a device identifier token, which you can then enter into the Web tool to receive a unique unlock key via e-mail. Finally, apply the key to your device and unlocking will be initiated on your phone.

they have been talking since forever, personally i won't want to register myself with them just to get some unlock codes, they may use it to prevent even legitimate warranty claims...
got my own XTC clip
but i'm in SG though

niels_kievits said:
**UPDATE 8/3/2011**
Since our last update, many of you have asked how the bootloader unlocking process will actually work
Click to expand...
Click to collapse
I checked this out the other day, and went through the process on my ChaCha. The line "fastboot oem get_identifier_code" doesn't work on it, so they'll need to send an updated HBOOT/recovery out via OTA if we stand any chance of an unlocked bootloader...
(fairly off-topic, apologies)

theloginwithnoname said:
I checked this out the other day, and went through the process on my ChaCha. The line "fastboot oem get_identifier_code" doesn't work on it, so they'll need to send an updated HBOOT/recovery out via OTA if we stand any chance of an unlocked bootloader...
(fairly off-topic, apologies)
Click to expand...
Click to collapse
i sent a mail to htc customer care on whether chacha boot loader is in the pipe line and it looks like a 'yes' the reply is below
---------- Forwarded message ----------
From: HTC <[email protected]>
Date: Sat, Aug 20, 2011 at 4:16 PM
Subject: Regarding your message (11INCW34ENA000906)
Dear ajai,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
To clarify your issue, you stated that: you want to unlock Boot loader in your HTC Cha Cha.
In this regards, we would like to intimate you that we are currently developing new boot loader unlocked software for your phone. HTC is still committed to allowing our customers to unlock the boot loaders if they wish, however we are still implementing the policy and many updates were already finalized prior to our change in policy. We apologize for the inconvenience, but be assured that we are working on a solution for our customers and our commitment has not changed. Please stay tuned to our official channels for ongoing updates on how we will be implementing this policy. Thank you for your patience.
You can also call our Call Center at: 1800 103 3566
if you have further questions.
Thank you once again for your continued patronage.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11INCW34ENA000906.
Sincerely,
Tanya
HTC
Want to see what others are saying? Have a question to ask other HTC fans?
Become a fan of HTC facebook.com/htc
Follow us on Twitter twitter.com/htc
Subscribe to our YouTube Channel youtube.com/htc
Explore our development resources developer.htc.com
We are unable to receive replies to this email account. Please visit us at htc.com if you have any questions or need further assistance.
--
Thanks & Regards,
Ajai

Watch this page for supported devices and htc official unlocking download tool:
http://htcdev.com/bootloader

[q] HTC- Hell To Customers (new definition)

Official on GSMARENA
"You certainly remember that this spring HTC took a rapid U-turn in their smartphone policy and decided to start locking their bootloaders to prevent unauthorized hacking and modding of the preinstalled software. The Taiwanese company was then quickly made to regret its decision as users from all over the world went online and made their discontent public. In the end, HTC CEO was quick to respond with a promise that they will revert to their old policy.
Except that no action has been taken about bringing the old ways back ever since and everyone is understandably getting impatient. Well, today the company stepped on stage to give us some more details about the when's and how's of the unlocking of the bootloaders.
As it turns out, HTC will still be releasing all its devices with locked bootloaders (booo!), but soon they will be providing a web tool that will let you unlock them if you want to (yay!). However, you will need to create an account in order to use it and "accept legal disclaimers that unlocking may void all or parts of your warranty".
The web tool should be released this month with the international version of the Sensation becoming the first supported smartphone. The EVO 3D and the T-Mobile Sensation 4G should follow right after that. And while this is certainly a wait we can live with, we can't help but notice that this is not what Peter Chou promised in May.
Here’s the exact quote: "Today, I'm confirming we will no longer be locking the bootloaders on our devices.". Are we the only ones to suspect that this is not the end of the saga just yet?"​
Source : http://www.gsmarena.com/htc_details...policy_another_storm_brewing_up-news-2962.php
They are now simply takingadvantage of customers....i will soon dispose off this stupid fone and stupid promises and accept samsung....atleast they r not twin faced like htc.....
H - Hell
T - to
c - Customers....
From now this is full form of htc as per all of us who trusted them

Right, because it is totally their fault if you f*ck up your phone or brick it by flashing a bootloader or Rom, and they should totally have to fix it.
/sarcasm
Sent from my HTC Sensation 4G using XDA App

Oh come on, Sony is doing the exact same thing. If you're not happy with the HTC method you can always unlock it the XDA way. Like it or not, unlocking your bootloader ALWAYS voided your warranty, the only difference is that now you're unable to hide it.

lalitsehgal21 said:
They are now simply takingadvantage of customers....i will soon dispose off this stupid fone and stupid promises and accept samsung....atleast they r not twin faced like htc.....
H - Hell
T - to
c - Customers....
From now this is full form of htc as per all of us who trusted them
Click to expand...
Click to collapse
Give me a break. If you really believe this, go enjoy Samsung and THEIR broken promises. HTC update their phones way more than Samsung ever will. You should be happy HTC is doing ANYTHING to appease the modding community, especially considering that most/all firmware that we flash onto our phones is based on intellectual property "borrowed" (more like stolen) from HTC in the first place.
HTC is handling this the way they are to cover their asses in case someone bricks their phone flashing it with unsupported software, and frankly, you and I both know a good percentage of the community doesn't have enough brain capacity to avoid certain doom when attempting a lot of these mods.
Also, it's a bit of a stretch to say that everyone is growing impatient. Those of us that were complaining loudly about the policy in the first place were only complaining because we HAD no possible way to unlock our bootloaders. Now we do, thanks to awesome efforts by revolutionary and teamwin. We might be keeping an eye on the developing story, because we'd like if future phones were unlockable out of the box, but the vitrol is not there. They promised us August/September, and it looks like they're standing behind that.

On Samsung you will also loose your warranty by flashing any roms and unlocking the bootloader is easy.

All warranty means in the UK is that the company agrees to replace/repair without question within the warranty period.
The law actually says if something goes wrong in the first 6 months the retailer (not the manufacturer) has to prove the fault was caused by the owner's actions/mistreatment, they of course can send it off to the manufacturer to prove this, by getting a report detailing how unlocking the bootloader caused the button to become faulty.
So if you unlock the bootloader and the power button starts playing up within the first 6 months then the retailer has to prove that it is faulty due to you unlocking the bootloader.
If it were to go wrong after 6 months, and the retailer contested it, you'd have to win the argument that unlocking the bootloader had nothing to do with the fault.

First, I want to say I agree with the OP.
xaccers said:
All warranty means in the UK is that the company agrees to replace/repair without question within the warranty period.
The law actually says if something goes wrong in the first 6 months the retailer (not the manufacturer) has to prove the fault was caused by the owner's actions/mistreatment, they of course can send it off to the manufacturer to prove this, by getting a report detailing how unlocking the bootloader caused the button to become faulty.
So if you unlock the bootloader and the power button starts playing up within the first 6 months then the retailer has to prove that it is faulty due to you unlocking the bootloader.
If it were to go wrong after 6 months, and the retailer contested it, you'd have to win the argument that unlocking the bootloader had nothing to do with the fault.
Click to expand...
Click to collapse
It would be nice if things were that rational here in the USA. Here, if you've modified the device, Congress has affirmed you can't be locked up or charged with any sort of intellectual property violations, but the retailer and HTC can deny warranty services. And they do, even in cases where the issue clearly was not caused by unlocking the device. Hence the need for some of us to use 3rd party methods and relock before seeking service for issues we know an unlock did not create.
I am glad that XDA allows voices of dissent to be heard without censorship. This site has not posted my polite disagreement. Notice, the ONLY comments they've got are ones praising HTC.
The Sensation very well may be my last HTC device. I gave them honest money, but they're not giving me honest responses on matters of importance to me.

Oh come, it says it may void all or part of your warranty. So who's to say what HTC will ACTUALLY do.
All this rooting/flashing CAN actually hard the hardware of your phone. You load up an overclocked kernal and your CPU fries. A very realistic scenerio which probably already happened, in this case, it's entirely the users fault!
Picture this, most laptops/devices have a warranty void if removed sticker on them. However, say I opened the laptop up so I can clean out all the dust. A month later the screen dies, what would YOU do if you were in charge of RMA at the company?

Matt1408 said:
Oh come, it says it may void all or part of your warranty. So who's to say what HTC will ACTUALLY do.
All this rooting/flashing CAN actually hard the hardware of your phone. You load up an overclocked kernal and your CPU fries. A very realistic scenerio which probably already happened, in this case, it's entirely the users fault!
Picture this, most laptops/devices have a warranty void if removed sticker on them. However, say I opened the laptop up so I can clean out all the dust. A month later the screen dies, what would YOU do if you were in charge of RMA at the company?
Click to expand...
Click to collapse
As I've said, HTC has ALREADY refused service to devices that were unlocked in the past and I don't expect that to change. I'm not talking about noobs who don't know what they're doing. Let's consider people who have a clue and run into issues not caused by a hack.
If I was in charge of RMA (or anything) at HTC, I'd tell them to go back to the way things were done with their very first Android device and enjoy the fact they're making a good profit.
Neither of us will convince each other of anything. Can't say I'll go on forever in this thread over this. I vote with my wallet. I purchased once HTC promised to never lock again and they've let me down. Those who vote/pay to continue with HTC, I'm happy for you.

Thankx for awsome response everyone ....jst one question why htc promised fake at first.. if that the case it means it was jst a publicity stunt...
Sent from my HTC Sensation Z710e using XDA Premium App

lalitsehgal21 said:
Thankx for awsome response everyone ....jst one question why htc promised fake at first.. if that the case it means it was jst a publicity stunt...
Sent from my HTC Sensation Z710e using XDA Premium App
Click to expand...
Click to collapse
Exactly how I feel about it. They made a broad open statement that would please ears and got people like me literally won over to buy after that happened. Then they deliver this...
You can even read some of my old posts in this Sensation forum even before release where I was saying I can't get this device if they don't unlock it. Sure 3rd party Devs found a way, but I'm not going to continue this arms race game with HTC. I don't need them and they obviously can carry one without me.
Before I saw the video above and this thread, I was planning to start this thread myself. I just found the video later today when checking out the HTC home page.

I love these threads ...........
WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

The Radius Kid said:
I love these threads ...........
WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
Click to expand...
Click to collapse
You guys are making way too big a deal out of this. HTC didn't say unlocking "will" void your warranty, they said it "may." If someone overclocks their CPU and melts it down, do you think HTC should replace it under warranty? There's a law (at least in the U.S.) that says a manufacturer can't void your warranty if you modify the product unless they can prove those modifications caused the defect. So in the case of an overclocked and fried CPU, HTC could prove the modifications damaged the phone. If you've overclocked your CPU and the screen dies, they'd have to repair that under warranty. They can never arbitrarily void your entire warranty.
http://en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act

BarryH_GEG said:
You guys are making way too big a deal out of this. HTC didn't say unlocking "will" void your warranty, they said it "may." If someone overclocks their CPU and melts it down, do you think HTC should replace it under warranty? There's a law (at least in the U.S.) that says a manufacturer can't void your warranty if you modify the product unless they can prove those modifications caused the defect. So in the case of an overclocked and fried CPU, HTC could prove the modifications damaged the phone. If you've overclocked your CPU and the screen dies, they'd have to repair that under warranty. They can never arbitrarily void your entire warranty.
http://en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act
Click to expand...
Click to collapse
Correct.
It's not like they didn't know the operating conditions of the phone when they bought it.
Modify it at your own peril and don't cry if you brick it.

Anyone who expects to do whatever they want to their phone and not void your warranty is retarded. Can you do this to pc's? Tv's? Anything else in any category of consumer products? No, if you don't like it don't buy it. Buying a phone with a policy you don't like then *****ing about it is pretty redundant.

i wish i can use wifi on the sensation
yes hell to customers is right.. what type of phone drops wifi signals like nothin?

magnum_touchpro said:
i wish i can use wifi on the sensation
yes hell to customers is right.. what type of phone drops wifi signals like nothin?
Click to expand...
Click to collapse
I would say that if you Sensation drops wifi signals all the time, you probably should change your router, or you have a HW fault on your phone.
Now before you tell me '..but my computer works etc..' mass produced routers for home users generally suck all of them,to find one that actually work as intended is like winning the lottery!
I must admit there is one wifi router i personally haven't had a singe problem with, and that is Apple Airport Extreme(latest revision, probably a couple of years old now), therefore i've told everyone i know to get one, and those(few) that did hav not had a single problem, and even my mother who is 60 years old managed to set it upp correctly with security, on her own.
But i know, i've been reading ppl having problem with even that one, but as i said, it really is a lottery..

RoosterX said:
I would say that if you Sensation drops wifi signals all the time, you probably should change your router, or you have a HW fault on your phone.
Now before you tell me '..but my computer works etc..' mass produced routers for home users generally suck all of them,to find one that actually work as intended is like winning the lottery!
I must admit there is one wifi router i personally haven't had a singe problem with, and that is Apple Airport Extreme(latest revision, probably a couple of years old now), therefore i've told everyone i know to get one, and those(few) that did hav not had a single problem, and even my mother who is 60 years old managed to set it upp correctly with security, on her own.
But i know, i've been reading ppl having problem with even that one, but as i said, it really is a lottery..
Click to expand...
Click to collapse
I think your right. When I'm home with my beast of a router (D-link HD) my WIFI is awsome with full bars on every single floor and every single room of a 3 story house. When I'm at a friends house with some ****ty wireless G router, my WIFI sucks. It wont even get full bars in the same room.
Sent from my HTC Sensation 4G using XDA Premium App

Darnell_Chat_TN said:
It would be nice if things were that rational here in the USA. Here, if you've modified the device, Congress has affirmed you can't be locked up or charged with any sort of intellectual property violations, but the retailer and HTC can deny warranty services. And they do, even in cases where the issue clearly was not caused by unlocking the device. Hence the need for some of us to use 3rd party methods and relock before seeking service for issues we know an unlock did not create.
Click to expand...
Click to collapse
It always amazes me how little consumer protection there seems to be in the US
Thankfully there are other ways to unlock the bootloader without affecting the warranty.

Well guys..... Look at this....deat grip issue was still managable....then came.a big issue of touchscreen sensitivity and after that the panel is made by different brands...now a broken promise yhat too made by ceo himself.....I many times ask myself.... Was this fone tested well before launch or was it a haste move to match gs2.... Either way those like me who trusted htc since years are feelin off to hv trust shaken...
Sent from my HTC Sensation Z710e using XDA Premium App

Official Unlocking Your Bootloader from HTC

Hi guys, HTC official unlocking bootloader HERE
Original text:
HTC is committed to listening to users and delivering customer satisfaction. We have heard your voice and starting now, we will allow our bootloader to be unlocked for 2011 models going forward. We plan on releasing the updates that will allow you to unlock your bootloader in the coming months, please keep an eye on this website for more details on which devices will be adding this feature. We are extremely pleased to see the energy and enthusiasm from our fans and loyal customers, and we are excited to see what you are capable of. HTC eagerly anticipates your innovations.
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty. Please note that unlocking your bootloader does not mean that you will be able to unlock the SIM lock. Unlocking your SIM lock is at the discretion of your operator/carrier and is not part of the bootloader unlocking scope.
Our devices have been designed with our hardware and software specifications in mind and unlocking the bootloader will change the software and may cause unexpected side effects. It is impossible for HTC to ensure the proper functioning of your device after this. In the worst case scenario, it is possible that your device may be physically damaged due to overheating or the behavior of your device might be altered including, but not limited to, hearing aid compatibility (HAC) and specific absorption rate (SAR) values.
Some content on your device may also be invalidated and cannot be accessed any more because of invalid DRM security keys. This includes content that you may have purchased through a 3rd party vendor and through HTC. Furthermore, although you will still be able to receive updates to your device via FOTA (“firmware over the air”), we do not guarantee that updating your device via FOTA will not render your device unusable. Please understand that you will not be able to return your device to the original state and going forward your device may not be held covered under the warranty for all claims resulting from the unlocking of the bootloader. HTC bears no responsibility if your device is no longer usable afterwards.
HTC is committed to assisting customers in unlocking bootloaders for HTC devices. However, due to some of our carrier customers concerns, certain models with specific restrictions may not be able to be unlocked. Please refer to our list of supported devices to see if your device is eligible for unlocking the bootloader.
We strongly suggest that you do not unlock the bootloader unless you are confident that you understand the risks involved. This is a technical procedure and the side effects could possibly necessitate repairs to your device not covered under warranty. If you are still interested in unlocking the bootloader, and you understand the consequences both to your device and to your warranty, then you may refer to the following pages where we have provided the unlocking instructions.
Waiting for another model...now only for Sensation

At the moment, very interesting.

Why has this been posted in the Desire S forum?
Surely it would be better in the Sensation forum, given that page has no information on unlocking the Desrie S boot-loader....

It is not for our Desire S ... Just Sensatiion and EVO 3D ... also it void warranty although its official , so i think Revolutionary is better way...

Bubaaak said:
so i think Revolutionary is better way...
Click to expand...
Click to collapse
do you think that doesn't void your warranty?

WWWeed said:
Why has this been posted in the Desire S forum?
Surely it would be better in the Sensation forum, given that page has no information on unlocking the Desrie S boot-loader....
Click to expand...
Click to collapse
"We plan on releasing the updates that will allow you to unlock your bootloader in the coming months, please keep an eye on this website for more details on which devices will be adding this feature."

looktall said:
do you think that doesn't void your warranty?
Click to expand...
Click to collapse
Sure but you can also restore the stock ROM and gain warrenty back

PSA: HTC Will NOT Honor Warranty After HTCDev Unlock

I'm writing this message since a lot of people are probably thinking that their warranty is still intact, since a lot of posts here and elsewhere claim that it is.
Before I unlocked my Telus One X, I wanted to be sure my warranty would be honored so I read all the materials I could, including the warranty text, the message on HTCDev.com, and various posts on this, and other forums.
Everything indicated that the warranty would only apply to direct consequences of the unlocked bootloader, eg: bricking your phone. This is reasonable, and it would be reasonable to assume that hardware defects would continue to be covered. I'm totally OK with that.
However, it seems that this is not, in fact, the case.
My One X recently started having a backlight issue, where squeezing the phone in the middle would cause the backlight to go out. Eventually, the backlight stopped working altogether, though I could see the screen if I looked hard enough in the right light, and it played sounds and received calls normally. I brought it in to my Telus dealer for repair and, since I'm in Canada, it was shipped to a company called FutureTel.
After a week, I had to chase down the status of my repair. Essentially FutureTel stated, according to the representative at the Telus dealer, that the phone was "beyond repair" and gave me the option of buying a replacement phone. I was given no more information.
This didn't make sense to me, so I started calling around to all involved. The dealer told me to call Telus.
Telus: We have nothing to do with that. The dealer sent it to HTC. You need to call HTC.
This is where it starts getting extremely odd...
HTC: We don't warranty these phones. We sell them to Telus/Rogers/Bell, and they "modify" them so we have nothing to do with it. We can't even provide a warranty due to this modification. For warranties, they contract FutureTel. You need to call them directly, here's their number
FutureTel: The warranty was denied due to "illegal software." (I asked what law was violated, and she wouldn't elaborate) We only handle warranties based on HTC policies. They are the only party that actually provides the warranty. Call them
HTC (again): Previous HTC guy was wrong. We set the policy, and the policy states that "If you root the device, your warranty is void."
This really bugged me, since I didn't see any such statement on any documentation from HTC or Telus, so I asked for clarification: "Where is this stated, and what, exactly, does it say?"
He responded with a lot of vague "in the warranty", and "on our website" answers but could not definitively find any such statement. I quoted the text from HTCDev.com and he said that didn't matter. It's the warranty, and directed me to a page on their website under support listing the warranty policies.
There is a curious omission of Canada in the list, and we went back and forth many times with him claiming I followed his instructions wrong before he eventually said, "just look at the United States one."
The thing is, It doesn't actually state what is claimed to be stated in that document, despite claims that it did. Under "LIMITED WARRANTY STATEMENT" Section 7, it lists the instances that void the warranty. Nothing about unlocking or bootloaders or software of any kind.
I kept asking for the exact section that voids the warranty, and eventually, he pointed to a section under the software EULA:
ANY THIRD PARTY SOFTWARE THAT MAY BE PROVIDED WITH THE
SOFTWARE IS INCLUDED FOR USE AT YOUR OPTION. IF YOU CHOOSE
TO USE SUCH THIRD PARTY SOFTWARE, THEN SUCH USE SHALL BE
GOVERNED BY SUCH THIRD PARTY’S LICENSE AGREEMENT. HTC IS NOT
RESPONSIBLE FOR ANY THIRD PARTY’S SOFTWARE AND SHALL HAVE NO
LIABILITY FOR YOUR USE OF THIRD PARTY SOFTWARE.
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If you are familiar with EULAs and agreements, you know what this means: The phone comes with software preloaded that wasn't written by HTC: eg: Facebook. If you use that software, then it's own license will be in effect. Read this as: "Facebook is responsible for their own software. We just handed it to you"
No matter what I tried, I couldn't get the guy to accept the actual interpretation of the passage and he continued to state that it means that if I "use any 3rd-party software, the warranty is void."
Right then.
I asked for an escalation in hopes of getting someone who can parse the English language. Unfortunately, I got the same thing. She pointed to the exact same passage, claiming that it voids the warranty. I tried to point out how ridiculous that reading was: "With your interpretation, that means that any software I install, even via the Play store, voids the warranty." Her response: "It says nothing about apps."
Great. That section is entirely about apps...
So, I asked them that if this is the case, then to please amend the text on HTCDev.com to state clearly that the warranty is void if you continue. She said she would pass that along. (right...)
So here is the bottom line: HTC WILL NOT COVER YOUR PHONE IF YOU UNLOCK THE BOOTLOADER. If you are worried about your warranty and you are considering using HTCDev to unlock it, do not assume you will be covered as many other posts state.
If you want coverage, and you want to unlock, you really only have 2 options:
Unlock using another method that does not "mark" the phone
Get 3rd-party coverage from you provider or somewhere else. It seems that people have had good luck with those, despite bootloader status

I thought this was mentioned and must be agreed upon as soon as the HTCDev unlock process begins.

jacobas92 said:
I thought this was mentioned and must be agreed upon as soon as the HTCDev unlock process begins.
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Here is all it says on the matter:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
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Also:
Please understand that you will not be able to return your device to the original state and going forward your device may not be held covered under the warranty for all claims resulting from the unlocking of the bootloader. HTC bears no responsibility if your device is no longer usable afterwards.
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And:
This is a technical procedure and the side effects could possibly necessitate repairs to your device not covered under warranty.
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It specifically mentions issues related to the unlocking in all cases. There is no text that specifically voids the entire warranty at any point in the process. Also, in searches of XDA and other sites, I found MANY posts claiming that hardware issues are still covered and to have at it. I wanted to warn people about these posts since they come up at the the top when you Google it.
There are threads where people say they have gotten repairs, but it seems that they most likely had 3rd-party warranties via the carrier. (Sprint and Verizon both came up.)

When I unlocked my bootloader, I thought it was pretty clear that my warranty was void.
If youre unlocking your bootloader, you should at least have enough understanding of software and hardware to know that it's not hard to blame most hardware issues on software modifications. Obviously a large company will avoid added costs if they can.
Sent from my HTC One X using xda app-developers app

ILiPri case
exad said:
When I unlocked my bootloader, I thought it was pretty clear that my warranty was void.
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Based on what, though? I, along with many others, saw no reason to expect the whole warranty to be void, especially since there is no language to indicate this.
If you're talking about HTC not helping you if you brick your phone, then of course we would all expect that, and the language specifically says so.
A LOT of people are on these forums claiming that the phones WILL be covered for hardware defects, and this is not the case.
The worst part is that they are pointing to language relating to 3rd-party software that is pre-loaded by HTC themselves as the reason they won't honor the warranty. If this is how they are claiming that section is to be interpreted, then they can point to anybody who installed literally anything from the Play Store and say the warranty is void.

I'm not saying what they're doing is right. I'm just saying it's to be expected. I have yet to see such thing as a morally sound company.
Sent from my HTC One X using xda app-developers app

Same exact thing happened to my phone, and a few other peoples. Seems weird.
Sent from my Nexus 4

jimfunk said:
Based on what, though? I, along with many others, saw no reason to expect the whole warranty to be void, especially since there is no language to indicate this.
If you're talking about HTC not helping you if you brick your phone, then of course we would all expect that, and the language specifically says so.
A LOT of people are on these forums claiming that the phones WILL be covered for hardware defects, and this is not the case.
The worst part is that they are pointing to language relating to 3rd-party software that is pre-loaded by HTC themselves as the reason they won't honor the warranty. If this is how they are claiming that section is to be interpreted, then they can point to anybody who installed literally anything from the Play Store and say the warranty is void.
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It's pretty much common sense. You're messing with a phone and changing software that is unofficial to the phone. There's reasons why it flags the phone in the hboot. If you brick you may be lucky enough to fool your provider and get a free one back but same with iPhones. If you break your phone while it is jailbroken and don't restore it before you take it to apple they won't repair your phone without a cost. It's still pretty much common sense
Sent from my HTC One XL using xda app-developers app

Megadoug13 said:
It's pretty much common sense. You're messing with a phone and changing software that is unofficial to the phone. There's reasons why it flags the phone in the hboot. If you brick you may be lucky enough to fool your provider and get a free one back but same with iPhones. If you break your phone while it is jailbroken and don't restore it before you take it to apple they won't repair your phone without a cost. It's still pretty much common sense
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It's common sense if I brick it, but not if there's a hardware defect, especially when the unlock was provided by HTC. There is also no language in any of the agreements that voids the warranty.
Not familiar with Apple, but if I buy a notebook and install Linux on it, my warranty is still intact, even though I replaced the bootloader. I've gone through that multiple times.
Finally, the whole point of this post was to make people aware that HTC won't honor the warranty, since there are many threads here where people say they will. I read those threads, along with all of the warranty information, and the text on HTCDev.com, before I went ahead with it. There was nothing official to indicate the warranty was void, and in fact many people suggested it would be honored.

jimfunk said:
Not familiar with Apple, but if I buy a notebook and install Linux on it, my warranty is still intact, even though I replaced the bootloader. I've gone through that multiple times.
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Comparing apples and oranges. You're partitioning and overwriting rewriteable Disk Space. This does not cause any damage. A better comparison would be flashing a modified bios on a videocard or motherboard which is ALSO NOT COVERED by any manufacturer.
When overwriting Read only memory, there is more risk involved and it takes skilled people to restore and repair. Software is specifically designed to work with the hardware contained within. This is also one of the reasons your phone OS may seem zippier than your PC.
I can completely understand why a company would not warrant a phone that's been messed with. It's difficult to narrow down the cause and eventhough some hardware failures are unlikely to be caused by unlocking your bootloader it can be difficult to determine. Then after they've spent time and money determining if bootloader unlocking is the cause of the hardware defect, the customer may not even want to pay to have it fixed.

exad said:
I can completely understand why a company would not warrant a phone that's been messed with. It's difficult to narrow down the cause and eventhough some hardware failures are unlikely to be caused by unlocking your bootloader it can be difficult to determine. Then after they've spent time and money determining if bootloader unlocking is the cause of the hardware defect, the customer may not even want to pay to have it fixed.
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If it's obvious that the cause was a manufacturing defect, the software doesn't matter.
In any case, the warranty text, and the text on HTCDev.com are clearly stated, regardless of what is "obvious" to you. There is NO reading of the materials that indicates that the warranty is void, and there ARE people out there telling others that it would be covered.
The whole purpose of a pre-defined agreement is that everybody knows where they stand BEFORE entering into that agreement. Neither party can change the rules afterwards, or enact hidden policies without ensuring that all parties are informed. There are laws in the US and Canada for exactly this kind of thing. If the whole thing was solely up to the discretion of the manufacturer, there wouldn't be warranty agreements in the first place.

jimfunk said:
If it's obvious that the cause was a manufacturing defect, the software doesn't matter.
In any case, the warranty text, and the text on HTCDev.com are clearly stated, regardless of what is "obvious" to you. There is NO reading of the materials that indicates that the warranty is void, and there ARE people out there telling others that it would be covered.
The whole purpose of a pre-defined agreement is that everybody knows where they stand BEFORE entering into that agreement. Neither party can change the rules afterwards, or enact hidden policies without ensuring that all parties are informed. There are laws in the US and Canada for exactly this kind of thing. If the whole thing was solely up to the discretion of the manufacturer, there wouldn't be warranty agreements in the first place.
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*Shrug*
"There are those who will insist on disabling S-ON purely to have full access regardless of security implications or to primarily promote specific tools and installation techniques that have taken the more convenient route of assuming all security is off. If a command line tool is deemed as inconvenient, developers can easily develop alternatives that would allow others to install their custom roms without having to alter their device’s Security-ON status. As duly noted in the accompanying email with your unlock_code.bin, please remember that unlocking your bootloader may void all or parts of your warranty and your device may not function as intended by HTC. Unlocking the bootloader is for development purposes only."
pulled that from FAQ on HTCDEV.com

exad said:
may void all or parts of your warranty and your device may not function as intended by HTC. Unlocking the bootloader is for development purposes only[/B]."
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This language is vague, and feeds the apparent consensus on these forums that HTC will still honor manufacturing defects as long as it's obviously not caused by the unlocking.
The reason legal language is written the way it is, is to ensure that the terms are clear. If they want to make it known that it will void the warranty, they should use different language, such as "unlocking your bootloader WILL void your warranty and your device may not function as intended by HTC"
This ambiguity has led to incorrect information being passed on these forums and showing up in Google searches on the topic.
It sounds like you are misreading the purpose of my post as a "poor me" story. It is not. I am taking my lumps and getting my phone fixed elsewhere. I simply wanted to make sure that anybody else curious about the topic will find some clear information when they search, instead of finding the many other posts that state that the warranty IS covered.

jimfunk said:
This language is vague, and feeds the apparent consensus on these forums that HTC will still honor manufacturing defects as long as it's obviously not caused by the unlocking.
The reason legal language is written the way it is, is to ensure that the terms are clear. If they want to make it known that it will void the warranty, they should use different language, such as "unlocking your bootloader WILL void your warranty and your device may not function as intended by HTC"
This ambiguity has led to incorrect information being passed on these forums and showing up in Google searches on the topic.
It sounds like you are misreading the purpose of my post as a "poor me" story. It is not. I am taking my lumps and getting my phone fixed elsewhere. I simply wanted to make sure that anybody else curious about the topic will find some clear information when they search, instead of finding the many other posts that state that the warranty IS covered.
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Unfortunately, while I whole heartedly agree that more people should know this, I doubt many will find this thread before it's too late.

if the device is s-off, the tampered message can be removed, ruu can be installed, the s-on flag can be set again, and the bootloader can be re-locked. That would remove any trace of root or unlocked bootloader.

I sent my devices back relocked, ruu'ed to the tampered flag was removed, and s-off for a microphone problem and HTC fixed it under warranty.

I think it depends on country, but in the end if you believe HTC/telus is breaking a contract or other laws you should get a lawyer and prove your point.
In Australia, where I live, the warranty is from the place of purchase and extends for a length of time that can be reasonably expected for that device.
Manufacturer warranties are not law and are purely given by manufacturers in good faith. If I buy from Telstra, Telstra must give a warranty and the warranty at least extends for the length of a contract the phone was puchased with eg 2 years.
Telstra having arrangments with HTC to fix warranty issues is upto Telstra and htc, it has zero to do with the customers statutory warranty from Telstra that is covered and protected by Australian consumer law.
Telstra can not void the devices warranty based on unlocking the bootloader.
Similar Harvey Norman's cannot void based on a void sticker over a screw being broken on a tv set.
Sent from my HTC One XL using xda app-developers app

ImagioX1 said:
I sent my devices back relocked, ruu'ed to the tampered flag was removed, and s-off for a microphone problem and HTC fixed it under warranty.
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I'm about to relock my phone, apply the ruu files and send it in for warranty. I was wondering if there is a thread to a proper proceedures in doing so? More to the point what you did with removing the tampered flag. If you were successful then would you mind giving more advice as to how.

Aren't disclaimers about our voided warranty posted all over forums?
Sent from my One X using xda app-developers app

dethpikil said:
Aren't disclaimers about our voided warranty posted all over forums?
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They also say your phone might experience explosions of puppy kisses. What is said on these forums has no bearing on warranty status in any country.
At best they are advice related to warranty status as the dev understands in their own country.
I think in most cases it is based on what is understood to be the case in USA. A country known to offer very little consumer protection.