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For the background to my issue please read the following thread;
http://forum.xda-developers.com/showthread.php?p=44279573#post44279573
This thread is to give my experience of the RMA service that I have received, not the fault itself which was "fixed".
So essentially I was advised by Asus support that DHL would come with a special box to take the tablet away and to send all accessories such as the charger with the tab. However the DHL email said that I should pack in my own box and not to include any accessories. It was not clear to me whether the keyboard and charger would count as accessories or not. I decided not to include the charger as I had already verified that wasn't the cause of my issue and the charger is listed on Asus's own website as an accessory. However I was later told that I should have included the charger. All a bit confusing, mixed information but a small issue when you read below. I can't fault the tracker service or the speed of the "repair" either. I was happy to know exactly where my tablet was at all times and that it wasn't going missing.
Now everything I thought was fine until my I opened the box last Friday with my freshly "repaired" tablet. Like many of you guys I take extremely good care of my tech. I could have easily passed my tablet off as brand new with not so much as a hairline scratch on it after 10 months use. You can imagine my horror when I saw what it looked like on return. Essentially the list of problems is as follows;
Curve along bottom edge of tablet that should be flat.
Screen not fitted properly on right hand side.
Screen not fitted properly on left hand side.
Damage to case on power connector socket.
Plastic strip on top rear not fitted properly.
Haptic vibration creates a noise like a duck quack.
HDMI output has horrible red interference.
Glue residue on back of casing.
I have attached images below for you to see the quality of the repair work. What is especially annoying is that when I first called up to complain on Friday the only thing they were interested in was if I had pictures from before I sent the tab in. I am annoyed because when I raised a concern about the quality of repair work prior to sending my tablet I was assured by Asus Support that the repairers were monitored for quality of work and everything would be fine. It was only because of my mistrusting nature with this type of thing that I took pictures showing the condition it was in and how I packed it.
It should be noted that I only expected the battery to be replaced during the repair. According to the service report the screen and the motherboard were also replaced. I now believe that they must have been damaged during their removal from the now damaged shell case. To cover their tracks they listed faults with them which would require replacement such as "mechanical fault". I am absolutely furious with Asus over this shoddy repair and have informed them that I do not accept the repair and am seeking a new tablet to replace the one they have ruined. I am yet to have a response after sending them the pictures and I will keep the thread updated as I do. :crying::crying::crying:
Mine is in Texas right now with digitizer problems. Mine is as yours WAS, like new in appearance. I hope to God it is returned in the same condition. There is no excuse for returning a customers stuff in that condition. If they botched up the repairs that badly they should have replaced it.
Good luck, hope they resolve it for you. It clearly appears from your pics that they botched the job and owe you a replacement.
I recently had my digitizer repaired by the Texas facility and mine came back in the same pristine condition it was in when I sent it and the repair was without problems.
Keep us posted.
That truly is one awful repair job.
"Haptic vibration creates a noise like a duck quack."
This did make me laugh tho
flumpster said:
That truly is one awful repair job.
"Haptic vibration creates a noise like a duck quack."
This did make me laugh tho
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Yeah, if I wasn't so annoyed I'd probably find it funny too.... Sound file uploaded for your consideration... (I had to zip it as the forum didn't like mp3 or aac).
I'm sorry to hear all that mate! That is shocking. Stand your ground and don't take no for an answer.
I appreciate the kind words folks. Apparently my photos have been forwarded to the correct department within Asus. Which I hope is the "sending out new tablet department".
Your case tells me I should consider myself lucky they (the same service center) only slashed the box!
Sent from my Xperia Neo V using xda app-developers app
Wow, talk about screwing up a repair... This reinforces my belief that sending in my 700 for a screen repair (a nice crack in the upper right corner) is a bad idea.
Good luck with the fight ahead!
An update for everyone. I sent over the pictures of before and after as requested. My email was rejected as being too large (around 12Mb I think it was). I asked what was the maximum size email I could send and received no response. I then decided to split the email in to 5, ensuring that each email was less than 5Mb. Over a week later I enquired what was the status to be told the person dealing with my request was on holiday and would reply the next day. I duly received a reply saying that they still needed pictures of (.....) so it seems they could only find 1 of my clearly labelled 5 emails (number 1 to 5).
I was also informed that I would not be entitled to a replacement tablet as warranty only provides for a repair. I replied to that email by saying that "I am also entitled to a quality of repair that doesn't damage the rest of my tablet in the process. I am not claiming for warranty repair work to be done on my tablet, I am saying that during the warranty repair of my tablets battery, my tablet was unneccessarily damaged due to poor workmanship and now needs replacing."
The last email I have received says they have now got the photos and my request has been forwarded to "higher management". I don't know who higher management is, but let's hope it is someone who is just as horrified as me at the quality of repair work and agrees that somoene paying top price for their electronics and takes the time to look after them properly, should not have to accept such poor standards from Asus themselves. They're making it really hard for me to ever consider spending money on an Asus product again.
Once again, fingers crossed.
I have receied a response from Asus;
"Dear John,
Thank you for awaiting our response.
Kindly note that the management investigated your case and decided to offer you a free of charges repair.
They came to that conclusion as the key out video, the video that record whether a customer’s unit left the repair centre in a good condition was of poor quality, because so we can't see if the unit was damaged or not.
Please let me know if you want to proceed with the free of charges repair? Once your response is received I will create a new repair RMA to and book a collection. What would be a convenient collection date?
We look forward to your response.
Kind Regards,"
I read that to mean: Asus can't prove that it wasn't their fault the tablet was damaged, and I can. Therefore they will just repair it for me. I am supposed to be grateful that this won't cost me anything. For my inconvenience they are offering me nothing in return. I would have thought at least they would have offered some sort of token to apologise, even if they won't replace the tablet.
What do you guys think? If they repair it and it looks as good as it did previously, I wouldn't have a problem. I'm just worried that it will come back looking as bad/worse. My real concern is that if the outside is a mess, is the inside put together properly? Is the tablet going to fail in another few months because a connector hasn't been put on properly inside, or a wire has been part way cut through/trapped, etc, etc...
I've emailed them to have one more try at getting a replacement, which I really think is the honorable thing to do. At least I know what kind of company Asus aspire to be. Currently I don't think I'll be going anywhere near anything Asus ever again.
Imho they should replace it, they made a mess with the repair so it's their fault. You sent the device in perfect condition so their duty is to send it back after repair in the same condition. I wonder what they mean with repair now, replacing the body and keep the internal parts or what.
Whatever, if you accept this repair offer make it clear that you expect a perfect repair and also the device must return in perfect condition, wtf, you paid for the damn thing. Good luck!
Thanks for the reply and support.
I'm rightly playing hardball so avoided asking details of the proposed repair. Don't worry though, I would need to understand exactly what their proposed repair solution is before I would agree or send away my tablet to them again. Unlucky for them that I'm a professional mechanical design engineer used to dealing with quality engineering.
Gudders said:
Thanks for the reply and support.
I'm rightly playing hardball so avoided asking details of the proposed repair. Don't worry though, I would need to understand exactly what their proposed repair solution is before I would agree or send away my tablet to them again. Unlucky for them that I'm a professional mechanical design engineer used to dealing with quality engineering.
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I RMA'd my Asus TF300T around 3 months ago due to LCD banding and light bleed (Asus UK service center in the Czech Republic). There were numerous problems with the repair. Firstly, the charger was badly scuffed, the plastic casing was popping out (exposing the headphone jack and other ports) , the screen was on an angle, the glass wasn't glued down securely (movement/creaking) and they managed to chip part of the plastic surrounding the screen. I showed the problem to the store's manager (Argos, as I let them deal with it) and she agreed that she would let me have an exchange or pick a different tablet without argument. I exchanged for a Note 10.1.
Hope your issue gets resolved.
I would INSIST on the tablet being replaced and not repaired. It's pretty obvious that they can't make proper repairs already.
BTW: I got mine back with no cosmetic damage at all. So a proper repair is possible they just need some new employees at that repair facility.
Mine was in for the touch screen. I have no idea what was done. Right after I restored all my apps, about 4 hours, it started acting badly again. I called Asus on the phone. I was given another RMA and emailed a return shipping label. During my phone call I turned off the tablet. It was powered down for about 15 minutes. I powered it back up and have not had one incident with the touch screen since! Its been a week without trouble from the screen. I called to inform them at Asus and was told the RMA is good for 30 days. If problems develop just use it to send it back.
So far, so good.. .. .
It seems that Asus are are refusing to budge on the issue. My concern now is that due to the bend and stress on the screen at some point in the future it may crack and I'll be left without a tablet forever, so it seems I may have to relent and send it in for repair anyway :crying:
I have still had no answer from Asus on the following;
The screen was replaced, including the LED backlight. I have no idea why they were. A problem has been listed of "Abnormal lines on display". I never reported such a fault. My suggestion is that the screen was damaged on removal at the same time as the case was damaged through carelessness.
The motherboard was replaced. Again I have no idea why. I don't know if the charging issues related to the motherbaord or not. I don't believe so as everything else functioned correctly. Was the motherboard also damaged on removal?
"Mechanical Error" was listed as a problem. I have no idea at all what this refers to. The keyboard has not been touched, thankfully, and except for the power/vol buttons (which are terrible to begin with, and worse now) what else mechanical is there?
Asus have offered me nothing as a token of apology. I would have expected at the least to send me an accessory, or money off asus products in the store, something along those lines. Nothing, zip.
My folks were looking into buying a tablet and I was recommending them a Nexus 7. However that will definitely not be happening now. If anyone else is having second thoughts, or actually cancelled/changed their mind on buying Asus after reading this please PM me. I'll be happy to forward the statistics to Asus themselves.
Gudders said:
It seems that Asus are are refusing to budge on the issue. My concern now is that due to the bend and stress on the screen at some point in the future it may crack and I'll be left without a tablet forever, so it seems I may have to relent and send it in for repair anyway :crying:
I have still had no answer from Asus on the following;
The screen was replaced, including the LED backlight. I have no idea why they were. A problem has been listed of "Abnormal lines on display". I never reported such a fault. My suggestion is that the screen was damaged on removal at the same time as the case was damaged through carelessness.
The motherboard was replaced. Again I have no idea why. I don't know if the charging issues related to the motherbaord or not. I don't believe so as everything else functioned correctly. Was the motherboard also damaged on removal?
"Mechanical Error" was listed as a problem. I have no idea at all what this refers to. The keyboard has not been touched, thankfully, and except for the power/vol buttons (which are terrible to begin with, and worse now) what else mechanical is there?
Asus have offered me nothing as a token of apology. I would have expected at the least to send me an accessory, or money off asus products in the store, something along those lines. Nothing, zip.
My folks were looking into buying a tablet and I was recommending them a Nexus 7. However that will definitely not be happening now. If anyone else is having second thoughts, or actually cancelled/changed their mind on buying Asus after reading this please PM me. I'll be happy to forward the statistics to Asus themselves.
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Any update?
mr.fast said:
Any update?
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Not as such. I have been given an address that I can write to to lodge a formal complaint;
FAO Service manager
AsusTek U.K. LTD.
1st floor Hemel One
Boundary way
Hemel Hempstead
HP2 7YU
I am waiting for an RMA number so I can send my tablet back for a second repair. I have been assured that the service centre will be prepared and will make ammends for the poor repair that was done last time. I have no other choice but to go with this option for the time being. I have no idea what response I will get from the above address
Gudders said:
Not as such. I have been given an address that I can write to to lodge a formal complaint;
FAO Service manager
AsusTek U.K. LTD.
1st floor Hemel One
Boundary way
Hemel Hempstead
HP2 7YU
I am waiting for an RMA number so I can send my tablet back for a second repair. I have been assured that the service centre will be prepared and will make ammends for the poor repair that was done last time. I have no other choice but to go with this option for the time being. I have no idea what response I will get from the above address
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Any chance of an update ?
boakesm said:
Any chance of an update ?
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Tablet has been with Asus since 24th September back at Brno, CZ. Anticipated completion date of next Monday 7th October. It only took a week to "repair" last time but they may be having a closer look at what has gone on and take a little longer. I'm happy for them to do that and get it right. Just a shame that I am away in Italy at the back end of this week on business and it would have been great to have my tablet to watch a film, keep up to date, etc.
Once I receive it back I shall be writing my complaint letter.
I am receiving my tablet and dock tomorrow and was aware of people complaining about a lag issue due to the ram, but now I'm finding a lot of reports about the digitizer failing after 12 months or less. I only have a 90 day warranty and it'll probably be voided before that when I unlock it, so my question is how many of you have had hardware issues with your tablets?
Also as a supplementary question, how expensive would it be to get something like that fixed? Is there a place out there that does such a thing for cheap?
Had to have mine replaced by RMA in the 12th month of owning it. Can't say what a non-warranty repair would cost.
Dave
Mine was replaced in the 12th month as well. Warranty repair.
I would make a guess that Asus's fee would be about 300.00 as a new digitizer can be had for about 130.00 for the part. It's not a self repair for the faint of heart as you have to heat things up with a blow dryer to remove the old digitizer from the screen after you manage to take your 700 apart. If I was in a position with NO warranty *I* would try it. Figuring I have nothing to loose but the price of the part, without the repair you have nothing useful. I'm pretty handy with tools and have limited experience at opening things up. If the self repair was a failure, I'm still looking at buying a new tablet which is no worse off than I was before I started to fix it.
Had a laptop that the LCD panel died on. Bought a new panel for 79.00. Found a "How to repair your Toshiba LCD panel" article on the internet and followed the instructions. I have a working laptop again for 79.00 and my time. Win win!
But dude, or dudette, don't sit around worrying about the digitizer failing on you. Just enjoy using it and sweat the small stuff later.
flhthemi said:
Mine was replaced in the 12th month as well. Warranty repair.
I would make a guess that Asus's fee would be about 300.00 as a new digitizer can be had for about 130.00 for the part. It's not a self repair for the faint of heart as you have to heat things up with a blow dryer to remove the old digitizer from the screen after you manage to take your 700 apart. If I was in a position with NO warranty *I* would try it. Figuring I have nothing to loose but the price of the part, without the repair you have nothing useful. I'm pretty handy with tools and have limited experience at opening things up. If the self repair was a failure, I'm still looking at buying a new tablet which is no worse off than I was before I started to fix it.
Had a laptop that the LCD panel died on. Bought a new panel for 79.00. Found a "How to repair your Toshiba LCD panel" article on the internet and followed the instructions. I have a working laptop again for 79.00 and my time. Win win!
But dude, or dudette, don't sit around worrying about the digitizer failing on you. Just enjoy using it and sweat the small stuff later.
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Thanks for the information and advice. I have 30 days to purchase insurance from Squaretrade and I'm really trying to figure out if I'm going to get that. If it's worth it.
They cover unlocked devices and it's $50 for a year and $70 for 2 years. It seems like it might be worth it. Just curious if any previous owners would recommend getting the insurance.
yugendreams said:
I am receiving my tablet and dock tomorrow and was aware of people complaining about a lag issue due to the ram, but now I'm finding a lot of reports about the digitizer failing after 12 months or less. I only have a 90 day warranty and it'll probably be voided before that when I unlock it, so my question is how many of you have had hardware issues with your tablets?
Also as a supplementary question, how expensive would it be to get something like that fixed? Is there a place out there that does such a thing for cheap?
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Don't worry about it - it's not a common issue. Sh** happens but it's not as if digitizers are failing in droves. If you want more security, see if you can get a Squaretrade warranty on it. With only 90 days it's used or refurb? Don't know Squaretrade's policy on that.
You can replace a digitizer yourself. Check ifixit.com for instructions and eBay for prices.
To make a long story short my LCD panel started to bleed at the top of my screen. There was no apparent cracks and no signs of impact but my mobile carrier refused to call it a defect and quoted me a repair price of $175, even with the insurance I pay $10 a month for. I filled out a LG repair form, they send me my prepaid label, get an email saying it is a defect and they will repair for free and I'll have my phone back in 4 days. Excellent, until I get my phone in the mail. I will post pictures once my girlfriend gets home and I can use her camera, but holy hell my screen looks like Freddy Krueger tried using it. My screen was flawless when I sent it in, I bought a tempered glass protector minutes after getting the phone so there was no damage prior to sending it in. I could live with a small scuff or something but this is absolutely ridiculous, I'm talking deep, DEEP scratches. I contacted LG and spoke with 2 different representatives just to see if I could get a different answer out of somebody else, but both have told me the only option is to send it back in for repair and they will offer no other compensation. I'm also having doubts that this is my original phone. My girlfriend and I both have a V10 so I put a small white dot behind the battery and that's no longer there, and my left rail had a small scratch on it at the very top and that is no longer there.
Has anybody else had a similar situation with LG? I've already went a week without my phone and I'm not really up for going another week without it, especially not knowing what condition I'll get it back in. I need to access my emails for work. My mobile carrier won't issue me a loaner phone since I'm not getting the repair done through them.
ThisIsCheez said:
To make a long story short my LCD panel started to bleed at the top of my screen. There was no apparent cracks and no signs of impact but my mobile carrier refused to call it a defect and quoted me a repair price of $175, even with the insurance I pay $10 a month for. I filled out a LG repair form, they send me my prepaid label, get an email saying it is a defect and they will repair for free and I'll have my phone back in 4 days. Excellent, until I get my phone in the mail. I will post pictures once my girlfriend gets home and I can use her camera, but holy hell my screen looks like Freddy Krueger tried using it. My screen was flawless when I sent it in, I bought a tempered glass protector minutes after getting the phone so there was no damage prior to sending it in. I could live with a small scuff or something but this is absolutely ridiculous, I'm talking deep, DEEP scratches. I contacted LG and spoke with 2 different representatives just to see if I could get a different answer out of somebody else, but both have told me the only option is to send it back in for repair and they will offer no other compensation. I'm also having doubts that this is my original phone. My girlfriend and I both have a V10 so I put a small white dot behind the battery and that's no longer there, and my left rail had a small scratch on it at the very top and that is no longer there.
Has anybody else had a similar situation with LG? I've already went a week without my phone and I'm not really up for going another week without it, especially not knowing what condition I'll get it back in. I need to access my emails for work. My mobile carrier won't issue me a loaner phone since I'm not getting the repair done through them.
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well...my V10 have the bleeding issue in the second screen too, its legible when in a dark envroiment and i dont like that but...guess what?! i dont care about that bleeding issue so much because i know 60% (or more) V10's have the same issue...is LG issue but i dont bother about this!
is a waste of time send it to repair and then they dont take care of your phone and get scratches everywhere and you get a worst phone than you have after sending to repair! belive me, screen issues like this dont deserve that treatment.
I hope you go to repair shop (if you can) and write a coment on the book of the store explaining the things happened to you...it dont do much but LG will know they have to treat better theyr customers phones!
sun_is_shinning said:
well...my V10 have the bleeding issue in the second screen too, its legible when in a dark envroiment and i dont like that but...guess what?! i dont care about that bleeding issue so much because i know 60% (or more) V10's have the same issue...is LG issue but i dont bother about this!
is a waste of time send it to repair and then they dont take care of your phone and get scratches everywhere and you get a worst phone than you have after sending to repair! belive me, screen issues like this dont deserve that treatment.
I hope you go to repair shop (if you can) and write a coment on the book of the store explaining the things happened to you...it dont do much but LG will know they have to treat better theyr customers phones!
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Sorry to confuse, but I'm not referring to the 2nd screen bleeding light, my LCD below the front facing cameras actually starting bleeding liquid.
If you still have original box you can compare imei and serial numbers, this will tell you if it's your phone or not
Sent from my LG-H901 using XDA-Developers mobile app
This does suck indeed. I suggest you try getting hold of one of the higher ups of your carrier there, else if nothing works perhaps you can send a complaint e-mail to LG Korea to hopefully get your matter sorted out.
So.. a couple of weeks ago, I dropped my phone and it stopped working completely. The back glass is cracked and at first it was completely dead, I wasn't able to turn it on or anything. Later it eventually booted and it's currently working fine (all hardware things are working fine). I decided to get a back glass replacement anyway just because it will cut my fingers when used without a case.
So, I requested a repair, and today OnePlus "approved it", they sent me an email message from UPS and here the nightmare begins.. I also got an email from the repair center that will be replacing my back glass, the only problem is... that this repair center is possibly the biggest scamming repair center in my country. When You Google their company name, You can find hundreds of bad reviews and threads on various forums where people talk about it how they got scammed or how they send their phones to that repair center with for example battery that was draining very quickly (phone still on warranty) and they got an email from the repair center that the phone suffered water damage and motherboard has to be replaced (even though the owner said that his phone never even got close to any liquid or water), and the cost of repair is literally 2x the price of a new phone. (Later the guy replaced the battery by himself and phone was working fine, so as You can see liquid damaged motherboard was BS)
I do understand that bad reviews are normal and most repair centers have at least one or two of those, but.. like 2-3 years ago I bought a tablet (it cost around $75). I just needed some cheap tablet to watch YT videos etc. After some time the tablet randomly died and I sent it to the SAME repair center that OP uses. After 3-4 weeks I got an email saying that tablet repair will cost around $100 (30 USD more than price of a new tablet) and guess what they said when I asked them what's wrong with it. They said that sim card pins are shorted and it killed the motherboard. Well. I'm not a phone/tablet repair expert so I can't tell if shorted sim card pins can break Your motherboard. (Later I tried shorting sim card pins on some old flip phone and nothing happened, but then again, newer technology might be more sensitive IDK) But! The problem is.. that tablet didn't have a sim card slot! . Eventually after 2 months of fighting with the store and the repair center, store agreed to give me my money back and I just saved it and bought Mi Pad 2 later from China (it still works perfectly!).
So as You can see, even I already had terrible experience with this repair center. Now, my question is. What am I supposed to do now? I don't really care about warranty as local repair services charge 1/3rd of the price for repair. So I can just give my phone to them and lose the warranty. Or I can order replacement back and replace it by myself. Or I can send my phone to that repair center that OP uses and most likely never see my phone again or get a 500 USD bill.
What should I do guys? Right now I'm thinking about replacing the back glass by myself. I've done it before like 3 times (on my family's phones) and everything went pretty smoothly. Or I could just give it to local repair service and they will fix it in 1 hour if I'll give them my phone and new back glass.
(Remember that this repair center isn't OP's official repair center, they repair a lot of no brand/generic smartphones and tablets, sadly including OP's phones.)
There are no easy answers. You can purchase the back housing directly from OP or from the following link for under $20
https://www.witrigs.com/oem-battery-cover-camera-lens-ring-replacement-for-oneplus-6-midnight-black
or you can look at iFixit website for the back panel
I would suggest taking it to the place like: https://www.ubreakifix.com/locations (Samsung uses their services). If they ask for around $50-$75 for the labor cost, you will get the back glass replaced for under $100 which (at least to me) seems reasonable cost. Good luck. Keep us posted which route did you end up taking?
Gr8man001 said:
There are no easy answers. You can purchase the back housing directly from OP or from the following link for under $20
https://www.witrigs.com/oem-battery-cover-camera-lens-ring-replacement-for-oneplus-6-midnight-black
or you can look at iFixit website for the back panel
I would suggest taking it to the place like: https://www.ubreakifix.com/locations (Samsung uses their services). If they ask for around $50-$75 for the labor cost, you will get the back glass replaced for under $100 which (at least to me) seems reasonable cost. Good luck. Keep us posted which route did you end up taking?
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Huge Thanks for telling me about Witrigs website! They even sell all tools needed for the repair.
I decided that I won't send it to that repair center. Even reviews posted this month are negative. So they haven't changed for sure. I don't care about warranty so I'm just going to fix it by myself most likely. Tomorrow I'll go to my local repair service and I'm going to ask them how much they want for back replacement if I'll give them new back glass + phone. If it won't be too expensive then I'll order new back from Witrigs or AliExpress and then I'll give them everything and they will fix it. And if they are going to ask for too much then I'm just going to fix it by myself.
Last time I asked them for display replacement cost (Galaxy S6) they said that they will charge me $30 + new display price. It was some time ago though.
We will see. Thanks for the links!
Good luck!! I think other users will benefit if you loop back and let us know the total cost and difficulty in getting the parts, etc. Take care.
Do it yourself. Slow and carefully. Watch some youtube video how to do it. Good luck!
Another vote on doing it yourself, especially since you've done this type thing before. Just be mindful of trying to do this in a somewhat dust free environment since you are removing the camera cover... don't want to get dust or fingerprints on inside of that cover or the lens that will stay forever. And make sure to seal that camera good.
Good luck :good:
Hi there,
I have the transparent backed 10th Anniversary edition Mi 10 Ultra. I recently cracked the glass on the rear camera and got a replacement. One of my local phone repairers fixed it, but presumably by heating and removing from the back (rather than tearing it down). A closer inspection showed that the new glass was not flush, and excessive heat has melted the rear cover.... Since then the glass has cracked again anyway!
So, now I have the rear cover and glass camera parts ready to be changed out, but am only going to take it to a reputable repairer. therefore hoping someone can give me some recommendations. I am in Ashford, Kent. Any help would be much appreciated.
Cheers,
Mark
I mailed Xiaomi support, but no reply yet. I just found this link https://www.mi.com/uk/service/support/materialprice.html
But not sure how to actually move forward with a repair (assuming they would take an imported phone...)
They actually replied with the name of the service centre, details below:
SBE Limited
It states on this web site that they do walk in out of warranty repairs, so have mailed them to see if this is correct.....
Just to update SBE Limited in Ashford will only service in warranty Xiaomi phones sold with EE contracts..... They definitely do not accept out of warranty walk ins....
Hi,
I think I had the same issue. Made a repair on a local repair shop in France and now the battery is a bit thicker. I think you should not heat the back of a Mi 10 Ultra.
This is not a good design from Xiaomi :/