I got my Transformer back from repair (took a while since I sent it for repair while I was in the US but came back to the UK before it was sent back...so had to get it shipped to the UK). The problem was a dead screen which they have fixed by replacing the screen.
However...upon inspection of the returned device I've noticed that the lens covering the camera has a lot of dust under the outer lens. The dilemma is whether or not I should call up Asus to get them to fix it because..;
a) Would it be complicated since I purchased it from the US and sent it for repair in the US? Or would this not matter to the UK repair centre?
b) I tried taking a picture and it doesn't seem to be obscuring the pictures too much...plus I don't think I will actually use the camera much since I have a better camera on my desire HD. So I could just live with it.
c) I could just clean it myself and save the weeks I'd have to wait for the service centre to repair and return it... but I'm a bit worried about cracking the bezel or leaving any indication that its been opened and therefore voiding my warranty for any future problems.
So what do people think? Is it worth sending in (again!) for such a minor problem....just live with it?...or try and clean it myself?
I'm quite apt at opening up devices (done many before) but am always wary about opening fairly new items/items still under warranty. If its simply the bottom screws and prying off the bezel with no 'void' stickers then I could do it myself...
Better send back since still under warranty .If not next time over warranty and need own money pay the repair cost.
I purchased it in the UK on the 3rd Feb so about 4 weeks out of the free 3 month accidental replacement warranty, do you think they will replace it out of goodwill considering it's only 4 weeks out ?
I would contact Huawei and ask them. We can do nothing but speculate.
Sent from my MHA-L29 using XDA Labs
I'll give them a ring in the morning.
Yes....they have a VIP protection in your case, in mine, they sent the dhl service to my home, packed the phone and they returned a new phone two weeks later, my mate 9 was grey they returned to me a golden one, so make a call to Huawei service, and have in hand copy of your purchase receipt to pack with the phone to send to Huawei service center.
I'll try them this morning, I'm 4 weeks over the vip protection so I'm hoping they do it out of goodwill considering I've only had the phone 4 months.
Spoke to huawei they won't repair it free of charge, not having any of it, even though I've only had the phone 4 months and it's only 4 weeks over the screen replacement warranty programme, whilst i understand it's out of glass warranty, i don't warrant only 4 weeks as being way over and I'm pissed off tbh, i will not purchase any phone that has a warranty by huawei again ?
Its a goodwill warranty not many brands offer free screen replacement! Hard to **** on Huawei in this case!
How much did they quote for out of warranty replacement?
I agree. Huawei are pretty generous even offering the three months free screen replacement. If you want a phone with a longer free replacement, you will be waiting a very long time.
With your next phone, either get a paid-for insurance or treat it more carefully.
Yes i know they offer it free but that's the worst part knowing I'm only 4 weeks out, i wouldn't have been bothered if they didn't offer this at all that i wouldn't have known, the fact it's only 4 weeks out is poor on huawei's part, they said possibly around £110 all in, I'm not paying that, i just won't buy huawei again, in fact I'm waiting for the one plus 5 launch tomorrow and will be pre ordering, now i have a £600 paperweight and huawei are not interested, i won't be interested in any of their phones in the future.
Sorry, I don't understand, you are out of warranty and you blame huawei for don't repair your phone for free?
It just sound weird...
It's not out of warranty, it's warranty until 2020, it's the screen which is 4 weeks out of warranty.
..... and it is the screen that's damaged
Stop complaining its not their fault you cracked the screen. LCD is about 30-40 usd and repairing phones is so easy.
I'm sure if it happened to you and there's no le way in the warranty whatsoever you would be moaning as well, i didn't ask for your opinion, i asked if it happened to anyone else and what the outcome was. If the shoe was on the other foot and all that.
If it was me the screen would of been replaced already. Would of bought the lcd and replaced it, it is soooooooo easy. $40 is not that bad for an lcd. Not giving you my opinion just saying the truth. No one cares if you think that huawei is being unfair or if you're not thinking of buying another huawei phone. Take from this and fix it yourself!
Out of warranty is out of warranty regardless of length. YOU broke it. 1+ wouldn't do any different. Buy a replacement screen and repair it yourself if you don't want to pay them to do it.
Warranty may be meaningless depending on the country you are in.
I bought my phone retail in Australia, dropped it from shirt pocket, in the original case which was on temporarily instead of usual tough case. This transferred force to edge of glass, massive fractures throughout the screen.
I contacted Huawei to find where I could get it officially repaired, maintaining my two year warranty. I was initially told by Huawei customer service after verifying my IMEI number, that I qualified for free screen replacement, but at 6 months this is not true. Australia is 3months, (New Zealand is 12months) for screen replacement I asked for the repairer details, only one company does official repairs in Australia.
Calling the company... $350 but they are waiting for parts... 3-4 weeks. Thinking it strange they can say that so quickly, I pressed for further details.
Apparently they don't repair Huawei, they swap them over and there was an indeterminate period before they would have stock again. I saw information elsewhere they were sending out mate 9's as replacements for Nexus 6p's with dying batteries, I guess that's where their stock went.
I asked Huawei to authorise a third party repair, as there are numerous places in nearby city, rather than interstate for their sole repairer that couldn't repair/replace it. They refused.
So basically I am wondering why I bought retail for a local warranty, when the company is incapable of maintaining supplies to honour any form of the warranty. Investigating further, anyone getting an Australian repair/warranty completed in less than a month for a Huawei is doing very well indeed.
It would be better to buy grey market, and immediately use any local repairer as required, with the saved money from grey import likely covering the first repair. The saved time... a day or so vs a month or more.
I asked Huawei if they would honor the original statement by customer service, PARTICULARLY in light of they were unable to provide a timely repair too.
Five weeks, and much wasted communications later they declined to oblige with a repair and Huawei support told me there were screens finally supplied to the repairer. The same repairer that told me outright they don't repair Huawei units at all. Someone's telling stories and my trust has plummeted. I've also subsequently investigated the satisfaction rate of their repairer and wouldn't trust them with anything other than a direct swap (which clearly accounts for the few positive reviews they have, others are sent phones without batteries, headphone sockets and other mind boggling faults) So, two months later my screens still broken, time to find repairer or supply of a genuine screen, seems half the screens on fleaBay are aftermarket unknown quality.
4 weeks is like 33% of the whole warranty time. If it was half a week, yeah why not. But not a month after a 3 month warranty...
Huawei is nice to include that warranty, so they're not to blame there.
Yeah it's pretty poor on huawei's part, no form of goodwill gesture whatsoever, i will not purchase anything huwawei again.
Can't tag on this thread for some reason but to whoever said it's 33% of warranty gone, don't be so bloody ridiculous! Of course it's 33% it's only 3 month to start of with, what a stupid statement, it's 4 weeks out not 4 pissing months! Jesus, anyway it's on the scrap heap, waiting for my pixel 2 xl which will be here next week, peace ?
Im in South Africa and im entitled to 2 free screen repairs within 24 months warranty. first 3 months is for main board replacement. Pretty sweet deal this.
Similar to what Samsung offered on the S4 and S5
So.. a couple of weeks ago, I dropped my phone and it stopped working completely. The back glass is cracked and at first it was completely dead, I wasn't able to turn it on or anything. Later it eventually booted and it's currently working fine (all hardware things are working fine). I decided to get a back glass replacement anyway just because it will cut my fingers when used without a case.
So, I requested a repair, and today OnePlus "approved it", they sent me an email message from UPS and here the nightmare begins.. I also got an email from the repair center that will be replacing my back glass, the only problem is... that this repair center is possibly the biggest scamming repair center in my country. When You Google their company name, You can find hundreds of bad reviews and threads on various forums where people talk about it how they got scammed or how they send their phones to that repair center with for example battery that was draining very quickly (phone still on warranty) and they got an email from the repair center that the phone suffered water damage and motherboard has to be replaced (even though the owner said that his phone never even got close to any liquid or water), and the cost of repair is literally 2x the price of a new phone. (Later the guy replaced the battery by himself and phone was working fine, so as You can see liquid damaged motherboard was BS)
I do understand that bad reviews are normal and most repair centers have at least one or two of those, but.. like 2-3 years ago I bought a tablet (it cost around $75). I just needed some cheap tablet to watch YT videos etc. After some time the tablet randomly died and I sent it to the SAME repair center that OP uses. After 3-4 weeks I got an email saying that tablet repair will cost around $100 (30 USD more than price of a new tablet) and guess what they said when I asked them what's wrong with it. They said that sim card pins are shorted and it killed the motherboard. Well. I'm not a phone/tablet repair expert so I can't tell if shorted sim card pins can break Your motherboard. (Later I tried shorting sim card pins on some old flip phone and nothing happened, but then again, newer technology might be more sensitive IDK) But! The problem is.. that tablet didn't have a sim card slot! . Eventually after 2 months of fighting with the store and the repair center, store agreed to give me my money back and I just saved it and bought Mi Pad 2 later from China (it still works perfectly!).
So as You can see, even I already had terrible experience with this repair center. Now, my question is. What am I supposed to do now? I don't really care about warranty as local repair services charge 1/3rd of the price for repair. So I can just give my phone to them and lose the warranty. Or I can order replacement back and replace it by myself. Or I can send my phone to that repair center that OP uses and most likely never see my phone again or get a 500 USD bill.
What should I do guys? Right now I'm thinking about replacing the back glass by myself. I've done it before like 3 times (on my family's phones) and everything went pretty smoothly. Or I could just give it to local repair service and they will fix it in 1 hour if I'll give them my phone and new back glass.
(Remember that this repair center isn't OP's official repair center, they repair a lot of no brand/generic smartphones and tablets, sadly including OP's phones.)
There are no easy answers. You can purchase the back housing directly from OP or from the following link for under $20
https://www.witrigs.com/oem-battery-cover-camera-lens-ring-replacement-for-oneplus-6-midnight-black
or you can look at iFixit website for the back panel
I would suggest taking it to the place like: https://www.ubreakifix.com/locations (Samsung uses their services). If they ask for around $50-$75 for the labor cost, you will get the back glass replaced for under $100 which (at least to me) seems reasonable cost. Good luck. Keep us posted which route did you end up taking?
Gr8man001 said:
There are no easy answers. You can purchase the back housing directly from OP or from the following link for under $20
https://www.witrigs.com/oem-battery-cover-camera-lens-ring-replacement-for-oneplus-6-midnight-black
or you can look at iFixit website for the back panel
I would suggest taking it to the place like: https://www.ubreakifix.com/locations (Samsung uses their services). If they ask for around $50-$75 for the labor cost, you will get the back glass replaced for under $100 which (at least to me) seems reasonable cost. Good luck. Keep us posted which route did you end up taking?
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Huge Thanks for telling me about Witrigs website! They even sell all tools needed for the repair.
I decided that I won't send it to that repair center. Even reviews posted this month are negative. So they haven't changed for sure. I don't care about warranty so I'm just going to fix it by myself most likely. Tomorrow I'll go to my local repair service and I'm going to ask them how much they want for back replacement if I'll give them new back glass + phone. If it won't be too expensive then I'll order new back from Witrigs or AliExpress and then I'll give them everything and they will fix it. And if they are going to ask for too much then I'm just going to fix it by myself.
Last time I asked them for display replacement cost (Galaxy S6) they said that they will charge me $30 + new display price. It was some time ago though.
We will see. Thanks for the links!
Good luck!! I think other users will benefit if you loop back and let us know the total cost and difficulty in getting the parts, etc. Take care.
Do it yourself. Slow and carefully. Watch some youtube video how to do it. Good luck!
Another vote on doing it yourself, especially since you've done this type thing before. Just be mindful of trying to do this in a somewhat dust free environment since you are removing the camera cover... don't want to get dust or fingerprints on inside of that cover or the lens that will stay forever. And make sure to seal that camera good.
Good luck :good:
Hey guys,
I have unfortunately managed to crack my U12+ screen during the first month of use, and since there is a general lack of spares online, I decided to send it for repair to the official european HTC service (CTDI Regenersis in Poland). They are asking for a bit over 300 Euros to repair the screen.
I would like to ask if someone has any experience on the same repair from the same service. Yes, I have heard the horror stories and I have also read the trustpilot reviews, but I would really like to have some personal insight. I am confortable in paying the service fee, as long as they return my phone with the same pristine condition I sent it in. I have used the official service in the past (red camera tint on the M7) and they made a poor job in reassembling the phone (screen gaps, sticky buttons, and my device returned with more scratches compared to what it had before), but I do not remember if it was the very same company in Poland.
Given the build of the device (glass edge all around) I think that I am not the only one in need of screen repair through the official service, so I hope that someone could share his/her experience. Do you think its a good idea? Or should I just go for a new device alltogether? (the U12+ can be found new for around 470 Euros)
Thanks in advance.
I am in United States (Atlanta), I needed a screen repair and could not get any reply from HTC after several emails, there is no phone contact listed that I could find.
I located a national repair service provider (Cellaris) that repaired the screen for 250USD (233 Euros). They had to order the screen from Korea, it took about 3 weeks to arrive. The repair was very well done and looks factory original. Cellaris stores are not "official" HTC service stores, but they seem to be very experienced in all cell phone repairs. The stores are located in malls, shopping centers, and in many Wal-Mart stores.
So to answer your question, if you find a good, experienced store, the repair should be like new.
Hi,
Attention anyway independent repairer! Europe (Belgium) HTCU11 replacement screen low sensitivity no longer worked. 300 €
-Back problem of sound and poorly glued screen! back to the repairman
-Repair 2, its ok trace of glue on the edges! After 15 days the edge of the screen degrades small cracks !!
I still think the HTC service is more likely to be better !!
I had a HTC10 internal platinum replacement and no problems, work done very well.
Hi,
Is there any chance I can source (where?) a back cover replacement? Unfortunately, I cracked it while carrying my phone with me even if it had stock case on.
Also, I have been quoted roughly 50€ to have it serviced by OnePlus which is okay with me. Less than ideal waiting 10 days without a replacemente.
However, do you believe it will be restored to its water proof status as if it came out of production line?
Thanks.
I think having OnePlus service it is your best bet and I have a strong feeling since they made the phone they would restore the "water resistance*". However I think asking someone who works for there service department would be better than asking here about restoring the status.
If you look up online, the service cost for back glass is pretty cheap through one+. I would just go that route.