Related
Thought i would share this with the rest of the XDA community who got scammed by Samsung.
A user revolt is starting among the tech blogs and on Twitter about Samsung's absolutely shameful lack of communication on updating its U.S. Galaxy S phones (including the Captivate, Epic, Fascinate, Mesmerize and Vibrant) to Android 2.2.
This is the first article i found posted 1-14.
Samsung Must Come Clean on Android Updates.
http://www.pcmag.com/article2/0,2817,2375769,00.asp
Here is the second article i found posted on 1-17.
Samsung Forcing US Carriers to Pay for Android Froyo on Galaxy S?
http://www.phonenews.com/samsung-forcing-us-carriers-to-pay-for-android-froyo-on-galaxy-s-15151/#more-15151
Here is the third article i found posted on 1-18.
Samsung Galaxy S Froyo Coming in March?
http://www.pcmag.com/article2/0,2817,2375940,00.asp?kc=PCRSS03069TX1K0001121&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+ziffdavis%2Fpcmag%2Fbreakingnews+%28PCMag.com+Breaking+News%29&utm_content=Google+Feedfetcher
Here is yet another article.
Are Samsung Galaxy S Froyo Updates Being Held Back Because Of Cost?
http://www.androidpolice.com/2011/01/16/are-samsung-galaxy-s-froyo-updates-being-held-back-because-of-cost/
I don't know but there is only one way for them to please everyone and get users back on their side.....
Upgrade straight to Gingerbread. That would make all Galaxy S Users happy and probably keep a large % of them customers on their next phone.
Lets be honest, there were certainly issues when Samsung released their version of Froyo to select providers up here in canada. Rogers decided to wait it out and have them work out some bugs that were crippling other galaxy s phones. As you know FROYO is now available on Rogers and Canada being a smaller market, I believe it's being used as as testing ground for the firmware before it's released en mass to the much larger AT&T community. I've been using FROYO since it was launched on the Rogers network and haven't encountered any problems as of yet. I'm also not seeing an onslaught of complaining about phones being bricked or melted due to the release, so it would seem the AT&T update should be along rather soon. But what do i know?
http://pocketnow.com/android/samsung-not-charging-carriers-for-galaxy-s-froyo-updates
I certainly hope so and not because i would use the stock firmware but because it would provide a much easier base to dev on than what the captivate devs have to deal with at the current moment.
Reminds me of the **** Apple and Microsoft have done with updates in the past, only in reverse. "Let's update all the devices, but make the new software so robust that the old hardware can't run it!" Only Samsung's case is quite different. Our phones are very capable of new updates.
They've got us by the balls and I'm just about fed up because we're never going to see an update. It just doesn't make sense for them from an economic standpoint and AT&T doesn't want to shell out the money. If I were in business to make and keep as many billions of dollars as possible, I'd probably behave in a similar manner.
Lancez said:
http://pocketnow.com/android/samsung-not-charging-carriers-for-galaxy-s-froyo-updates
Click to expand...
Click to collapse
That's so arbitrary and conceited. Well, all of this is actually. But Samsung releasing that little utterance just to give us a glimmer of hope is just more hay in the barn and can't possibly be taken seriously. They've been saying the same **** since day 1. Anyone remember what happened with the boy who cried wolf?
upNsmokeAllDay said:
Here is the third article i found posted on 1-18.
Samsung Galaxy S Froyo Coming in March?
http://www.pcmag.com/article2/0,2817,2375940,00.asp?kc=PCRSS03069TX1K0001121&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+ziffdavis%2Fpcmag%2Fbreakingnews+%28PCMag.com+Breaking+News%29&utm_content=Google+Feedfetcher
Click to expand...
Click to collapse
This would make me the winner of the office pool. Check my signature, been saying it since November.
People think that by complaining loud enough they will get what they want. But honestly the people who are begging for froyo are a small subset of the total handset owners. People who are on xda are the die hard tech people who always want the latest and greatest.
It will happen when it happens
Sent from my SGH-I897 using XDA App
We may be a small subset, but we are the ones our friends and family come to for recommendations. All of a sudden, the impact is no longer small.
I have no idea if the rumors are true, I know Phandroid will help spread the rumors but the rumors make sense.
Samsung sold you a device if it does not work they will fix it, but yes Android 2.1 is a working OS and Android 2.2 is an upgrade. They like most manufactures add bloatware, it does take engineering time to take stock Froyo add the bloat and all the carrier customizations, why should Samsung bother? Makes economic sense for them just to sell a next generation Galaxy S .
I for one love the stock Froyo running on my Rogers Captivate but I will not hold my breath waiting for Samsung to deliver 2.3 or 2.4
I agree at the end of the day 95% of the people will never visit XDA, or run Kies.
The tech geeks do not speak for the majority, this is why there were not line ups for the Nexus One.
Captain Geezer said:
I've been using FROYO since it was launched on the Rogers network and haven't encountered any problems as of yet.
Click to expand...
Click to collapse
It's been near perfect for me as well. The only complaints I have are:
1. The proximity sensor is screwed up. During a call, if the phone's screen is facing up the screen will turn back on. This means any time you hold the phone between your head and shoulder, your face starts mashing buttons. It's annoying as hell.
2. The contacts application never exits. It'll remain active in memory unless you end it. If you end it, your desktop disappears for several seconds before returning.
Gingerbread or bust.
Never again.
Sent from my Captivate.
AstroDigital said:
Samsung sold you a device if it does not work they will fix it, but yes Android 2.1 is a working OS and Android 2.2 is an upgrade. They like most manufactures add bloatware, it does take engineering time to take stock Froyo add the bloat and all the carrier customizations, why should Samsung bother? Makes economic sense for them just to sell a next generation Galaxy S.
Click to expand...
Click to collapse
We are not a bunch of whiners unhappy because we don't have the latest update and demanding something we have no right to. We are a group of consumers unhappy that we have been lied to and mislead. Samsung promised this update almost at the same time the phones were released. They promised a time frame in which it would be delivered. They have not followed through on their promises. They are selling accessories for these phones that have features that will only work with the promised updates. That right there is fraud. They have released this update everywhere but in the US, which says to me that it is not a technical consideration that is holding it up. Regardless of what may or may not make sense economically to Samsung, a company that does not keep its promises deserves to have that fact spread to consumers everywhere. Let's see how many next gen Galaxy phones Samsung sells after this debacle.
I've saved them the trouble and gone ahead and switched to T-mobile and a brand new G2 (no nexus s, because I will never buy another samsung device ever again, be it tv, blu-ray player, phone, microwave, toaster, blender, pocket knife, zipper, or plastic guitar pick).
As far as the $200 early term fee? Well, I've paid it, and I will be making a trip to the county courthouse on Friday to file against AT&T in small claims court for knowingly selling a malfunctioning device and breech of contract. Should they actually decide to show up instead of calling me to settle like I expect they will, I will be citing Cuomo v. Dell as a point of reference.
After 2 non-functioning replacements, I'm done with samsung, and to be honest, it really doesn't bother me to make AT&T pay for Samsung's mistake, because AT&T sold me the phone in the first place, and could have easily given me an Iphone as a replacement when I asked them to. Maybe next time they'll think twice about using a manufacturer with a history of repeating this exact same ****.
No class action because, well, let's face it, I don't have the money or the time to pursue a class action, and as a consumer, I know that I won't be putting up with their **** ever again. I just want the contract they conned me into gone, and the $400 for the phone and the ETF back. I would suggest that if any of you are unhappy with the phone that you don't sit around and just put up with it. You need to go get another phone with another carrier, cancel your contract, and file in small claims against AT&T. When word starts spreading of this money will talk and the carriers will listen. Then samsung won't be able to sell their devices to carriers.
Thanks for making that decision easy, Samsung and AT&T.
AstroDigital said:
Samsung sold you a device if it does not work they will fix it
Click to expand...
Click to collapse
From experience (2 returns are failures, 1 was DOA) that simply isn't true. Samsung is making users play russian roulette with refurbished phones.
Yup. This whole story just makes me all the more satisfied with my decision to go with the EVO over the EPIC on Sprint. We, EVO owners, were among the very first phones to be updated to FroYo. I've been rockin 2.2 for months now!
Go HTC and go Sprint!
P.S. I have other reasons why I would never by a Samsung phone. For some strange reason, there are way too many apps and mods that are 'not compatible with Galaxy S phones'.
Sent from my EVO rockin' MikFroYo!
leetpriest said:
Should they actually decide to show up instead of calling me to settle like I expect they will, I will be citing Cuomo v. Dell as a point of reference.
Click to expand...
Click to collapse
Cuomo v. Dell was about defrauding customers out of money by falsely advertising a 0% interest rate. I think you are going to have trouble convincing a judge that AT&T committed fraud because you would have to prove that they sold you your phone knowing that it had hardware problems that could not be fixed. Since there are thousands of people using Captivates without shutdown issues or other hardware related problems, fraud is a huge stretch, especially when the burden of proof is on you. If you seriously cite Cuomo v. Dell, AT&T may defend against it just to prevent any example from being set.
nkrick said:
Cuomo v. Dell was about defrauding customers out of money by falsely advertising a 0% interest rate. I think you are going to have trouble convincing a judge that AT&T committed fraud because you would have to prove that they sold you your phone knowing that it had hardware problems that could not be fixed. Since there are thousands of people using Captivates without shutdown issues or other hardware related problems, fraud is a huge stretch, especially when the burden of proof is on you. If you seriously cite Cuomo v. Dell, AT&T may defend against it just to prevent any example from being set.
Click to expand...
Click to collapse
So there isn't a press release dated Dec 20 out from Samsung instructing AT&T to "Sell through existing inventory" of faulty captivates? Citing that during a small claims hearing may not do much for me, but anyone that purchased a captivate after that press release now has a very real case against samsung and AT&T.
Alas, that's neither here nor there. I couldn't cite that case in the FILING process, or the SERVING process, only during the hearing, which precedes a settlement. You're telling me AT&T might be willing to pay a local attorney thousands, or pay thousands to fly a corp attorney down here to fight over $400?
I don't see it happening. But hey, I could be wrong. They could always attempt to countersue and not win. I didn't ask for your legal advice. I merely suggested that it may be worth everyone's time to send a message to the carriers that Samsung devices shouldn't be sold, that's all. It's not like it's any skin off your back if I win or lose a SMALL CLAIMS case, right?
leetpriest said:
So there isn't a press release dated Dec 20 out from Samsung instructing AT&T to "Sell through existing inventory" of faulty captivates? Citing that during a small claims hearing may not do much for me, but anyone that purchased a captivate after that press release now has a very real case against samsung and AT&T.
Alas, that's neither here nor there. I couldn't cite that case in the FILING process, or the SERVING process, only during the hearing, which precedes a settlement. You're telling me AT&T might be willing to pay a local attorney thousands, or pay thousands to fly a corp attorney down here to fight over $400?
I don't see it happening. But hey, I could be wrong. They could always attempt to countersue and not win. I didn't ask for your legal advice. I merely suggested that it may be worth everyone's time to send a message to the carriers that Samsung devices shouldn't be sold, that's all. It's not like it's any skin off your back if I win or lose a SMALL CLAIMS case, right?
Click to expand...
Click to collapse
I applaud your efforts, and i would do the same thing. Small claims court should be an easy victory and here is why:
1. It probably will never get that far, as the cost of the lawyer is in excess of the $ amount - assuming you are only going after the early term fee - I don't think you have a case for anything else
2. There are laws on the books about "merchantability" or "fitness of purpose". I don't AT&T or Samsung engaged in outright, but the simple fact that the phone had defects is enough - it is not dissimilar to invoking the lemon laws for cars.
Cars have 0 day return guarantee, so lemon laws were necessary. As a consumer, you went through the proper process and let them replace your device 2 times yet defects persisted. By then your 30 day return was over.
Document your experience and you should be OK if it goes to court.
I am not a lawyer but i have filed in small claims court in the past and had very good success getting results.
I called a T-mobile Rep today about the "Screen-Bleeding" issue that many people are facing. It's not a deal breaker on my phone, just wanted to see if there was anything that could be done about it. She redirected me to LG saying a fix would be coming in terms of a software update. (clearly she did not know what she was talking about as this is a hardware problem)
Anyways, I asked the LG rep about the screen-bleeding issue and if there is ever going to be a fix for it. He said "No, the problem is there with all phones not just ours and we cannot offer replacements." I asked him what the t-mobile rep meant about a software update coming later this month. He said T-mobile has been saying that LG will release an update soon to their customers for a while now and it has nothing to do with what LG really plans to do. To his knowledge he is not even sure if LG is planning to release an update.
On a side note, surprisingly on my second call to t-mobile they decided to replace my phone, really odd considering I purchased my phone off craigslist. I did have to pay a 20 dollar warranty/exchange fee however.
tspx23 said:
I called a T-mobile Rep today about the "Screen-Bleeding" issue that many people are facing. It's not a deal breaker on my phone, just wanted to see if there was anything that could be done about it. She redirected me to LG saying a fix would be coming in terms of a software update. (clearly she did not know what she was talking about as this is a hardware problem)
Anyways, I asked the LG rep about the screen-bleeding issue and if there is ever going to be a fix for it. He said "No, the problem is there with all phones not just ours and we cannot offer replacements." I asked him what the t-mobile rep meant about a software update coming later this month. He said T-mobile has been saying that LG will release an update soon to their customers for a while now and it has nothing to do with what LG really plans to do. To his knowledge he is not even sure if LG is planning to release an update.
On a side note, surprisingly on my second call to t-mobile they decided to replace my phone, really odd considering I purchased my phone off craigslist. I did have to pay a 20 dollar warranty/exchange fee however.
Click to expand...
Click to collapse
Before anyone goes all batty over this statement, remember what we know:
-T-Mobile support staff and apparently their retention staff do not have a consistent statement around updates/upgrades. This is evident by the variety of statements we have seen reported here.
-LG is a big company. They have been very vague about what is up next for the G2x. Though we can be fairly sure an update is coming, details about fixes etc, have mainly come from the T-Mobile people mentioned above, and rumors created by us and other forums, to include the Tech Paparazzi.
-There have been many reports of an update out in the open. Nothing is confirmed by LG, but, we have visual documentation of its existence.
-Screen Bleed is indeed a hardware problem and it is not unique to LG.
-Many of the current, hot new phones have been experiencing very similar problems with reboots, screen bleeds, death grips, WiFi failure.
-There appears to be a consistent story among all companies where there are reports of problems, along with reports of no problems.
While we would love to hold T-Mobile and LG accountable for issues with any phone, most likely, they will fix what they will fix and move on. We'll argue for awhile, Mr. Clown will shut threads down, and eventually in a few months we too will move on. For me, I have a relatively problem free phone, I would love to see it loaded with the newest of the new. To my friends and partners in crime on XDA who have problematic phones, I hope the update will bring relief. I know the answer is going to be somewhere in between.
I look forward to the dialog this thread will create based on first hand conversation with both companies....let the rioting begin....
alodar1 said:
Before anyone goes all batty over this statement, remember what we know:
-T-Mobile support staff and apparently their retention staff do not have a consistent statement around updates/upgrades. This is evident by the variety of statements we have seen reported here.
-LG is a big company. They have been very vague about what is up next for the G2x. Though we can be fairly sure an update is coming, details about fixes etc, have mainly come from the T-Mobile people mentioned above, and rumors created by us and other forums, to include the Tech Paparazzi.
-There have been many reports of an update out in the open. Nothing is confirmed by LG, but, we have visual documentation of its existence.
-Screen Bleed is indeed a hardware problem and it is not unique to LG.
-Many of the current, hot new phones have been experiencing very similar problems with reboots, screen bleeds, death grips, WiFi failure.
-There appears to be a consistent story among all companies where there are reports of problems, along with reports of no problems.
While we would love to hold T-Mobile and LG accountable for issues with any phone, most likely, they will fix what they will fix and move on. We'll argue for awhile, Mr. Clown will shut threads down, and eventually in a few months we too will move on. For me, I have a relatively problem free phone, I would love to see it loaded with the newest of the new. To my friends and partners in crime on XDA who have problematic phones, I hope the update will bring relief. I know the answer is going to be somewhere in between.
I look forward to the dialog this thread will create based on first hand conversation with both companies....let the rioting begin....
Click to expand...
Click to collapse
Yeah definitely agree seems that there is a lot of hype rumors created from the t-mobile side to get the release out to the customers to keep them happy. Don't think it is that "pressing" for LG to really push out any update and to them they don't really care, but are just doing so to fulfill their contract requirements with T-mobile. But come on the leak has been out for two months and still LG hasn't pushed the update out to T-mobile. Sure hope it will come soon!
Honesyly I don't even ccare about the update anymore. I just rooted and flashed nightlies on my phone and everything is better. Our devs Here are better then their engineers it seems like
Sent from my LG-P999 using XDA App
But for real.a software update that was released in december..........
AAAAARRRRRRRGGGGGGHHHHH!!!!!
why does every joe blow feel the need to post every conversation he has with a clueless phone rep?
alodar1 said:
Before anyone goes all batty over this statement, remember what we know:
-T-Mobile support staff and apparently their retention staff do not have a consistent statement around updates/upgrades. This is evident by the variety of statements we have seen reported here.
-LG is a big company. They have been very vague about what is up next for the G2x. Though we can be fairly sure an update is coming, details about fixes etc, have mainly come from the T-Mobile people mentioned above, and rumors created by us and other forums, to include the Tech Paparazzi.
-There have been many reports of an update out in the open. Nothing is confirmed by LG, but, we have visual documentation of its existence.
-Screen Bleed is indeed a hardware problem and it is not unique to LG.
-Many of the current, hot new phones have been experiencing very similar problems with reboots, screen bleeds, death grips, WiFi failure.
-There appears to be a consistent story among all companies where there are reports of problems, along with reports of no problems.
While we would love to hold T-Mobile and LG accountable for issues with any phone, most likely, they will fix what they will fix and move on. We'll argue for awhile, Mr. Clown will shut threads down, and eventually in a few months we too will move on. For me, I have a relatively problem free phone, I would love to see it loaded with the newest of the new. To my friends and partners in crime on XDA who have problematic phones, I hope the update will bring relief. I know the answer is going to be somewhere in between.
I look forward to the dialog this thread will create based on first hand conversation with both companies....let the rioting begin....
Click to expand...
Click to collapse
Its one thing if the problems you listed are experienced by the minority but its another when the problem is as wide spread as the screen bleed issue on the G2X. I think out of all the phones recently released, the GSII is probably built the best in terms of major wide spread issues.
Sent from my HTC Sensation 4G using XDA Premium App
If you don't like it don't read it.
adevilfish said:
AAAAARRRRRRRGGGGGGHHHHH!!!!!
why does every joe blow feel the need to post every conversation he has with a clueless phone rep?
Click to expand...
Click to collapse
jrwingate6 said:
Its one thing if the problems you listed are experienced by the minority but its another when the problem is as wide spread as the screen bleed issue on the G2X. I think out of all the phones recently released, the GSII is probably built the best in terms of major wide spread issues.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Eh they have some nasty issues too. Nasty Yellow spots and other screen issues. They do seem to have the least amount of "major" problems. My G2x runs flawlessly these days. So it would be between yellow spots or screen bleed.
I honestly think that it is just the Nvidia hardware. I have a Asus Transformer and it also has the Sleep of Death issues (won't wake up). Just like the G2x, a custom rom and kernel fixed it as well.
player911 said:
So it would be between yellow spots or screen bleed.
Click to expand...
Click to collapse
Hmm, not exactly. The banding on the left 1/4 of the screen can only be seen on a solid grey background, at 10% display brightness, in the dark, and by taking a picture of the screen. You can't see it with the naked eye. To the anal retentive, it's huge. To the 97% of the forum that haven't even looked at the thread on it, not so much. There's been other display QC issues but nothing horrible considering how many have been sold.
Can we just post in all caps on the main page "CUSTOMER SERVICE REPS KNOW LITERALLY NOTHING"?
Would probably save a lot of heartache.
http://www.law360.com/technology/articles/258771/lg-struck-with-class-action-over-smartphone-defects . credit to brooklyng2x over on lgforum for finding it.
Would be nice if you didn't have to sign up with a website in order to get on board with the CAL.
The link isn't working for me
Sent from my LG-P999 using XDA Premium App
how about this pdf? http://articles.law360.s3.amazonaws...um-6-dm_id-5305026-doc_num-1-pdf_header-2.pdf
He is right! Somebody had to do it! LG deserves it!
Well now LG won't give us GB at all lol they're probably saying, "Well here's the lawsuit, now we don't have to work on GB anymore."
this needed to be done, this isnt the first time lg has had a class action lawsuit. They have had one for their refrigerators.
nyyankees3511 said:
how about this pdf? http://articles.law360.s3.amazonaws...um-6-dm_id-5305026-doc_num-1-pdf_header-2.pdf
Click to expand...
Click to collapse
Thank you kind sir!
Sent from my LG-P999 using XDA Premium App
A class action lawsuit is a total and complete waste of time and a mis-use of a system that is already corrupt. Rather than attempt to get your share of $4.30 which is what the end result will be for participants just ride it out and either flash a working ROM or wait for the update.
I KNOW...WE HAVE ALL HEARD THE WHINING AND CRYING BEFORE.....I shouldn't have to flash a custom ROM, It's been since April blah blah blah...Ever heard the saying Buyer Beware. If you purchase the first run of damn near ANYTHING other than food or clothing there will ALMOST always be some type of bug to be worked out. And I don't wanna hear "Well I bought mine in June so it's not first run". IT IS!
Deal with it, grow up and let our courts handle more pressing issues other than your cell phone wont work. Hell, I flashed a custom ROM and then out of the blue am having re-boot issues. Maybe I should call Barry Obama and see if he can get me a replacement.
Have a great day!
I think more of us are pissed at the run around, lack of communication, broken promises, and now dead silence. Im sure none of us are looking for the end settlement but hoping this wakes lg up and keeps them in touch with us and not feed us BS.
nyyankees3511 said:
I think more of us are pissed at the run around, lack of communication, broken promises, and now dead silence. Im sure none of us are looking for the end settlement but hoping this wakes lg up and keeps them in touch with us and not feed us BS.
Click to expand...
Click to collapse
well said.
Like I said in other thread: Some people can't see past their own nose.
I knew I held onto my G2X for a reason...
Sent from my HTC Sensation 4G using XDA Premium App
mahgninnuc93 said:
A class action lawsuit is a total and complete waste of time and a mis-use of a system that is already corrupt. Rather than attempt to get your share of $4.30 which is what the end result will be for participants just ride it out and either flash a working ROM or wait for the update.
I KNOW...WE HAVE ALL HEARD THE WHINING AND CRYING BEFORE.....I shouldn't have to flash a custom ROM, It's been since April blah blah blah...Ever heard the saying Buyer Beware. If you purchase the first run of damn near ANYTHING other than food or clothing there will ALMOST always be some type of bug to be worked out. And I don't wanna hear "Well I bought mine in June so it's not first run". IT IS!
Deal with it, grow up and let our courts handle more pressing issues other than your cell phone wont work. Hell, I flashed a custom ROM and then out of the blue am having re-boot issues. Maybe I should call Barry Obama and see if he can get me a replacement.
Have a great day!
Click to expand...
Click to collapse
What exactly was this the "first run" of? A smartphone? Definitely not. A smartphone running Android? Not that either. A device with a nvidia Tegra 2 processor? Nope. I'll admit that there are a lot of devices and products that have problems with them at first -- almost all of them actually. This is beyond normal though, and there's no denying that. As far as the court system goes, the whole world is corrupt, get used to it.
nyyankees3511 said:
I think more of us are pissed at the run around, lack of communication, broken promises, and now dead silence. Im sure none of us are looking for the end settlement but hoping this wakes lg up and keeps them in touch with us and not feed us BS.
Click to expand...
Click to collapse
I appreciate that. But the bottom line in something like this is, now that a suit has been filed it only leads them to want to drag their feet.
I appreciate the frustration by the lack of communication. I am there as well. But I guess some of us look as the glass half full rather than the glass half empty
baldwinguy77 said:
What exactly was this the "first run" of? A smartphone? Definitely not. A smartphone running Android? Not that either. A device with a nvidia Tegra 2 processor? Nope. I'll admit that there are a lot of devices and products that have problems with them at first -- almost all of them actually. This is beyond normal though, and there's no denying that. As far as the court system goes, the whole world is corrupt, get used to it.
Click to expand...
Click to collapse
It's the first run of this phone is it not? Yep sure is. I went through these issues with the original iPhone release as well. Since it was the only phone Apple released they were able to focus resources on it solely. LG, like most companies is chasing the $$ and therefore spreading themselves way too thin. I"m not making excuses but it's the reality of it all.
And yep, I know about the corruptness of the system. My brother is a personal injury attorney, I see it all the time.
mahgninnuc93 said:
I appreciate that. But the bottom line in something like this is, now that a suit has been filed it only leads them to want to drag their feet.
I appreciate the frustration by the lack of communication. I am there as well. But I guess some of us look as the glass half full rather than the glass half empty
Click to expand...
Click to collapse
I think you give this more credit than it actually has. LG won't even notice something like this until it makes the run of the legal system waiting periods, response times, etc.
At best, you might see a more controlled response publicly from LG. You might see information dry up on support forums, from LG as they control responses and limit anything that could be used against them. But for development, the biggest hurdle in GB was not bugs on the G2x. As you saw recently, LG released or will soon release 2 GB handsets. This was most likely the biggest hurdle in G2x updates. Having a single LG wide GB story, then customize to individual handset. It makes no sense to think that LG would customize GB for a released handset, prior to insuring the GB release for new handsets was in place.
The day a finalized version of a LG GB os was in place company wide, thats when the porting to G2x, with any fixes, started. The work became integrating the fixes in to the GB update.
Remember, these guys are into making money, not updating for free.
I've read somewhere on this forum about speculation about LG pulling the G2x over marketing concerns in competition with the SEnsation. This does make some sense. LG will never outsell HTC. But in an end of summer market, post Sensation, a GB G2x might make a bigger splash NONE of the signs point to abandonment. Legally they can't do that. But signs do point to repositioning of a product.
I think in the rush to market to be the first Dual Core handset, LG lost, by being first.
just my opinion...
Well, as I just posted at LGs forum, I just want a new sealed updated phone. That's been one of my biggest gripes, I never get a working phone and my end result is a used scratched refurbished one without a matching box? Still with no update to boot. And I'm in WAY better shape than some customers, 'cause I have one that works.....for now.
Patently unfair.
mahgninnuc93 said:
A class action lawsuit is a total and complete waste of time and a mis-use of a system that is already corrupt. Rather than attempt to get your share of $4.30 which is what the end result will be for participants just ride it out and either flash a working ROM or wait for the update.
I KNOW...WE HAVE ALL HEARD THE WHINING AND CRYING BEFORE.....I shouldn't have to flash a custom ROM, It's been since April blah blah blah...Ever heard the saying Buyer Beware. If you purchase the first run of damn near ANYTHING other than food or clothing there will ALMOST always be some type of bug to be worked out. And I don't wanna hear "Well I bought mine in June so it's not first run". IT IS!
Deal with it, grow up and let our courts handle more pressing issues other than your cell phone wont work. Hell, I flashed a custom ROM and then out of the blue am having re-boot issues. Maybe I should call Barry Obama and see if he can get me a replacement.
Have a great day!
Click to expand...
Click to collapse
The problem is people's willingness to accept the nonsense. If the consumer doesn't complant about these issues, these companies will just get away with it. I don't know about you, but I am tried of just getting defective phones, I exchange it three times and same problem, then politely ask them for a full refund and was refused, saying all they can do is repair it or exchange it for the same model then wrote a letter to their head corporate offices and haven't heard back. LG don't care, they made their money.
jrwingate6 said:
I knew I held onto my G2X for a reason...
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
You don't have to own the phone anymore, you just have to have owned it during the period outlined in complaint. Maybe I'll recoup some of my costs for moving to AT&T.
This is great news.
My view is a bit different. There are defects about a phone I can deal with (ie. backlight bleeding, gps/wifi) but when a phone can't operate as a phone, that draws the line.
The random reboots are the most annoying thing, and some of which don't ever reboot (requires a battery pull to get it working again).
This purchase has given me a very sour taste in my mouth for not only LG and their future products but also T-mobile's sub-par involvement in assisting customers.
I'm beyond the point of going to another carrier, since plans like the one I'm on no longer exist for this price. So unless T-mobile pulls through, I'll say screw the cell-phone market altogether.
so i am extremely mad at Tmobile right now. I got a call from their executive office and i was speaking to luca or lusha or somthing like that. basically she told me i was unable to be given a sensation. I then told her that i would be filing a complaint with the Better Business Bureau because the people who did on XDA were given Sensations. she then told me she handled all of the Better Business claims and that no one had been given a sensation. but i know for a fact that people on here have been given one. So my question to the community is who offered you a sensation when you called the executive office? i am going to call and ask to speak to them.
Also she told me that at 2:24 today T-mobile received a message saying a software update would come sometime next week. I then asked if it would be gingerbread or just a bug fix. Her response, " Do you know what a software update is? that pissed me of to no end. our conversation ended when she asked me for 20 dollars for a new G2x. i told her she was out of her ****ing mind and told her to be ready for my better business complaint
Then I called corporate so i could file a complaint on lucha or whatever her name was. the lady who answered told me that isn't possible so i asked for the name of the person i was speaking to and she hung up on me. I kept calling back and i kept getting redirected to the desk of luca chase (still not sure how to say or spell her name) and that just royally pissed me off.
i am so mad right now. All i can do is file a complaint. i never expected to be treated this badly.
slowpig38 said:
so i am extremely mad at Tmobile right now. I got a call from their executive office and i was speaking to luca or lusha or somthing like that. basically she told me i was unable to be given a sensation. I then told her that i would be filing a complaint with the Better Business Bureau because the people who did on XDA were given Sensations. she then told me she handled all of the Better Business claims and that no one had been given a sensation. but i know for a fact that people on here have been given one. So my question to the community is who offered you a sensation when you called the executive office? i am going to call and ask to speak to them.
Also she told me that at 2:24 today T-mobile received a message saying a software update would come sometime next week. I then asked if it would be gingerbread or just a bug fix. Her response, " Do you know what a software update is? that pissed me of to no end. our conversation ended when she asked me for 20 dollars for a new G2x. i told her she was out of her ****ing mind and told her to be ready for my better business complaint
Then I called corporate so i could file a complaint on lucha or whatever her name was. the lady who answered told me that isn't possible so i asked for the name of the person i was speaking to and she hung up on me. I kept calling back and i kept getting redirected to the desk of luca chase (still not sure how to say or spell her name) and that just royally pissed me off.
i am so mad right now. All i can do is file a complaint. i never expected to be treated this badly.
Click to expand...
Click to collapse
This is the problem I see with all the whiners and complainers on this forum. There's a way to communicate, if you lose your cool then you'll get screwed.
Especially in America, people think they're "entitled" to get what they want because of supposed laws or it's in writing, but I tell you this, unless you know the laws to the "T" and you're willing to invest your time, energy, money and so on and so forth, you'll just make it more inconvenient for others, because then the company, even if they're in the wrong, will implement protocols to make it harder for others that come in with the same complaint just because some shmuck didn't know how to communicate without threatening the company.
I'm putting this out because all these complaints will do more harm to us consumers, by making Tmobile or anyother company that feels they're being attacked put up a wall of defenses that will make it less forthcoming for us to do pleasant business with the company, because now we're all looked upon as the enemy.
i only lost my cool after she made it clear that she wouldnt give me a sensation. this was my 3rd time talking to her.
I have a friend that works as a manager at T-mobile who exchanges my phone for a new one everytime a new one I like comes out ... you should also get a friend that manages a store @ tmo ... winning
Seems like a lot of work for one person to handle all of these claims!
Complaint Type Total Closed Complaints
Advertising / Sales Issues 1734
Billing / Collection Issues 9544
Delivery Issues 393
Guarantee / Warranty Issues 478
Other 460
Problems with Product / Service 13784
Total Closed Complaints 26393
Thanks for dragging XDA's name into the mud while *****ing about tmo not giving you **** for free...
Sent from my LG G2x
+1 yeah, no crap. Whiner. Just because others have done it and succeeded and you failed doesn't entitle you to run around and ruin it for everybody else.
well
jacob808 said:
This is the problem I see with all the whiners and complainers on this forum. There's a way to communicate, if you lose your cool then you'll get screwed.
Especially in America, people think they're "entitled" to get what they want because of supposed laws or it's in writing, but I tell you this, unless you know the laws to the "T" and you're willing to invest your time, energy, money and so on and so forth, you'll just make it more inconvenient for others, because then the company, even if they're in the wrong, will implement protocols to make it harder for others that come in with the same complaint just because some shmuck didn't know how to communicate without threatening the company.
I'm putting this out because all these complaints will do more harm to us consumers, by making Tmobile or anyother company that feels they're being attacked put up a wall of defenses that will make it less forthcoming for us to do pleasant business with the company, because now we're all looked upon as the enemy.
Click to expand...
Click to collapse
While i agree that the poster did not handle this right at all. i am fed up with my paycheck being **** paying for all the entitlement programs in this country. BUT we are entitiled to a working phone or a refund. not sure why people want the sensation i have no care for it. the use of entitlment here is not correct since he is entitled to a working phone .
and your last paragraph. the reason people are so pissed off is because of the lack of communication and forthcoming(still believe its out of stock d/t sales)
they already put up the great wall of china and posted it with lies and misleading attempts to get people to hang on to the phone past the 2 weeks.
in no way am i saying that the OP was in the right. but you sounded just as bad.
now lets start spreading this next week date. comeone we need at least 20 threads on it
No $#it man "he got it why can't I" you would probably sell everyone out!!
Faux123 for Dev!!!
Ever hear the saying one bad apple spoils it for the bunch. Well you're the bad apple. You don't get something by demanding it. I really don't think anyone who called really called to get one. We just wanted a phone that works.
Sent from my LG-P999 using XDA Premium App
TJBunch1228 said:
Thanks for dragging XDA's name into the mud while *****ing about tmo not giving you **** for free...
Sent from my LG G2x
Click to expand...
Click to collapse
POW!!!!
G2x with CM7 and faux kernel. NONSENSE!!!!
This won't lead to nothing. On that note, thread closed.
http://www.gsmarena.com/2011_xperia...no_ics_for_optimus_2x_and_black-news-4570.php
Saw the news and just bought a GNex. NEVER AGAIN, LG/Nvidia.
I want to be optimistic....
This is just LG Canada, I hope that doesn't mean the rest of the world.
Makes me sad, nonetheless.
I was worried too, but hey, in Canada we didn't even get Gingerbread (on our G2x atleast) so there's hope for it to come put for another country
I'm not holding my breath. LG/nVidia has given us NO inclination they care about their customers. Never again will I buy LG or any nVidia product (I've got 5 PC's, all of which will never see a nVidia card in them again).
I've already had enuff drama concerning this device and LG support, I mean I get the big gist of it and don't think I'm entitled to updated software. My beef is that GooG made it available, the carriers can only be blamed for so much, and Nvidia and LG have gotten sticks up there asses cause of the junk builds of the phone that were initially pushed out. They got shell shocked and buttoned up the house on support and dissed TMO in the process.
I'm done with half asses Pre-ICS devices and minor players trying to be large. Go big or go home LG, Think you can fool me twice Nvidia? No....
On the road to get my Galaxy SIII or my HTC One-X.....I'm sticking with players that got legs enuff to stand and balls enough to do what they want.
Holla'
LG is so confusing, they posted a couple days ago (LG Canada) that the G2X will be getting ICS, now they say the Optimus 2X wont? They need to get their story straight lol
LG support forums said the G2x will not be getting ICS...period. At this point I have to suspect that there is a whole lot of crack smoking going on in the LG Canada offices.
langdawg said:
LG support forums said the G2x will not be getting ICS...period. At this point I have to suspect that there is a whole lot of crack smoking going on in the LG Canada offices.
Click to expand...
Click to collapse
Seriously, because in this post:
https://twitter.com/LGCanada/status/212236732500934656
From June 11th, LG Canada states that the G2X (P999 they said) will get ICS in Q3 of this year. But the only carrier in Canada who carries the P999 (Wind) has stated that they won't release any more updates for the P999, it's so confusing haha
LG Can go to hell!!!!
Honestly lg makes a pretty good phone. Its really not lg's fault, its nvidia's because they're so closed source on their drivers. Yes, lg can get the drivers from nvidia because well, they're lg, but it has been stated that internationally they're working on ics for the O2x. Just have to wait and see.
Sent from my LG-P999 using xda app-developers app
New2my8125 said:
I'm not holding my breath. LG/nVidia has given us NO inclination they care about their customers. Never again will I buy LG or any nVidia product (I've got 5 PC's, all of which will never see a nVidia card in them again).
Click to expand...
Click to collapse
I agree that the lifespan of this phone IMO was too short. But the reality is, is it that it takes money and resources to develop updates for any phone. If you already have new products you are trying to sell, there is no incentive for LG (or any other manufacturer) to continue support for an older product that will NOT generate revenue.
I hate this as much as you guys do, trust me, but it comes down to keeping the business running and generating income to stay in the game. All phones fall out of support eventually, and with new phones coming out every 6 months, those lifespans just keep getting shorter.
Here is hoping some other device with a Tegra 2 chipset gets ICS. We only need one to hopefully reverse engineer those drivers. :good:
It may be money but
LG and Nvidia's both need o know that virtually every member of our community will not by their phone products again. If its so damn expensive, release the source and let people develop for it. If that's too scary than just accept that we have learned never to trust you. The only way I buy Nvidia's again is if I get a nexus 7?..the only way I would buy an lg phone again is if someone paid me to take it. You failed--both LG and Nvidia's. I think it's time we advertise our unhappiness...petitions do nothing but bad press and bad reviews might be effective.
cyansky_1 said:
I agree that the lifespan of this phone IMO was too short. But the reality is, is it that it takes money and resources to develop updates for any phone. If you already have new products you are trying to sell, there is no incentive for LG (or any other manufacturer) to continue support for an older product that will NOT generate revenue.
I hate this as much as you guys do, trust me, but it comes down to keeping the business running and generating income to stay in the game. All phones fall out of support eventually, and with new phones coming out every 6 months, those lifespans just keep getting shorter.
Here is hoping some other device with a Tegra 2 chipset gets ICS. We only need one to hopefully reverse engineer those drivers. :good:
Click to expand...
Click to collapse
We're not asking for them to release a working ROM. Release the damn drivers to Ricardo and I'm sure we'd be hooked up in a couple of weeks with one HELL of an ICS ROM, and JB to boot...
cyansky_1 said:
...the reality is, is it that it takes money and resources to develop updates for any phone. If you already have new products you are trying to sell, there is no incentive for LG (or any other manufacturer) to continue support for an older product that will NOT generate revenue.
I hate this as much as you guys do, trust me, but it comes down to keeping the business running and generating income to stay in the game...
Click to expand...
Click to collapse
Although I see your point, I completely disagree. Customers bring revenue and customers need a reason to buy a product, so this is where reliability and credibility come in. By abandoning the older customers, they're putting a huge dent in their reliability; after all, how reliable is a phone that becomes obsolete in less than half a year due to poor customer support? Now add the fact that they've promised ICS in some cases and refuted that all together in other cases, and you can also throw credibility out of the window.
People who hear reviews from unhappy, abandoned customers will not want to buy an LG product and those customers will probably completely discredit LG in any way they can from that point on. When you look at it that way, the way that it actually is, you can see a terrible business model.
Well.. looks like my phone's heading to kijiji.
I know I'll never buy another LG phone. See LG, that's what happens when you don't support your products. Considering Gingerbread was out when this phone was released, there's no reason why it didn't come with it in the first place. At least I can get $85 trade-in for this one to put towards my Galaxy S3...
noahk423 said:
Honestly lg makes a pretty good phone. Its really not lg's fault, its nvidia's because they're so closed source on their drivers. Yes, lg can get the drivers from nvidia because well, they're lg, but it has been stated that internationally they're working on ics for the O2x. Just have to wait and see.
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
According to this site, LG confirmed no ICS for the O2x. http://www.knowyourmobile.com/blog/1511525/no_android_ice_cream_sandwich_for_lg_optimus_2x.html
Hope whoever made that decision dies in a fire. I'm glad I got the GNex.
RobBull69 said:
According to this site, LG confirmed no ICS for the O2x. http://www.knowyourmobile.com/blog/1511525/no_android_ice_cream_sandwich_for_lg_optimus_2x.html
Hope whoever made that decision dies in a fire. I'm glad I got the GNex.
Click to expand...
Click to collapse
Sounds a little extreme of a reaction over a dumb phone.
Sent from my LG-P999 using xda app-developers app
redmonke255 said:
Sounds a little extreme of a reaction over a dumb phone.
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
Just a little hyperbole