Okay, so here's my story...
I bought the Motorola Droid X from Best Buy on release. It was a great phone, everything worked exceptionally. I unrooted, went back to stock and such through full SBF and received the Gingerbread OTA. It, in a nutshell, broke the phone. 3G would pop in and out when in a full service area (wifi would do the same). And unlike most, the update absolutely killed my battery life. I called up Verizon to explain the situation, and they claimed it was in fact the update which caused this to occur and it is an unfortunate problem that they have run into before. They sent me a "certified like new" replacement Droid X. I received this phone, used it for about two hours and the bottom half of the screen went out (The one Motorola has defined as a problem with initial launch products). I called up Verizon again, and they were very helpful and willing to negotiate. They offered to send me a different Motorola phone if I wanted to avoid the X. The X2 was a new phone, and it's specs were impossible to pass, so, of course, I requested it. They sent out another "certified like new" phone, I received the X2 only to not be able to make calls from it. Activation was impossible as the phone had a constant beeping noise and would randomly cut out. I finally got through to tech support on the affected phone, and they could hear the beeping as well. After they tried to activate the phone and failed, they decided they would send me yet another Droid X2. I received this phone, and it wasn't faulty for the first day or two. But then I started receiving duplicate text messages... And I mean, like 6 or 7 duplicates from each person almost every other to every three texts I received. This problem still persists, and it was something I just decided to deal with. A few days later, I began getting random reboots. Again, not a huge deal, it's 1, maybe 2 a day. I have now had the phone for 2 weeks, and the smallest thing finally put me over the edge. A pixel has died on the screen. I'm incredibly OCD, so, every time I'm looking at my phone, I focus on this dead pixel and it drives me absolutely nuts. So, I've decided that here soon I'm going to contact Verizon yet again. I hate to be rude with the company as the representatives have truly tried their best in resolving my problems and working with me in a fashionable manner... But guys and gals, this is just ridiculous. I want a working, reliable, and still technically advanced phone.
So, my question... Does anyone have any advice on what I could do? Do you think there is any potential in convincing Verizon that these "certified like new" phones are persistently faulty and that their "100+ point" checklist is not working? Has anyone been in a similar situation and been able to have it resolved (that is, completely resolved)?
Thanks for reading.
TLDR; I've gone through 2 Droid X's, 1 Droid X2, and I am now on my second Droid X2. All have been faulty "certified like new" phones from Verizon. I'm persistently encountering problems with this system. What should I do?
Have you tried going to a verizon store to resolve the issue? The store customer service is pretty good, and that would at least get some notes in your account showing that the device is indeed having physical problems that are not your cause.
i suggest u get on some Chinese forums and discover the recovery for the droid x2. Then we all can fix the problems ourselves. You started it all, you rule!
Related
My mother called me today to tell me her ATT Fuze (running completely stock rom and radio) commited touchscreen suicide. I acted up since the day she got it but it started freaking out badly this afternoon.
Symptoms:
> The phone would call random people in the middle of the night, usually whoever was the last called person during the day it will mysteriously redial at some insane hour of the morning leading to confused call-backs from people going "are you ok? you called but didn't say anything...."
> The phone didn't ring when someone called - people would call her house and say they just left a message on her phone because she didn't answer despite it was sitting there with full bars, never rang, and showed no new voicemail alert until several hours later.
> The Start menu would be stuck in the open position leaving her unable to navigate anywhere on the screen and when that occurred the navi-button would not respond to any directional movement - only clicks to the center.
> The contacts list and calendar randomly opened whenever they felt like it whether or not she touched them or was even near the phone (I've witnessed this happen when no one was within arms reach of the phone and it was just sitting on the kitchen table.
Her device was never dropped, abused, or handled harshly in any way. She took it to her local AT&T store who dismantled it (removed battery, sim, and memory chip) and blew it out with canned air before putting it back together only to have it do the same behaviors all over again with no improvement.
The guy at the counter said "we'll have your replacement tomorrow ma'am" - and that was BEFORE he called into AT&T Warranty Support to get the RMA setup. The Warranty Support person told her that AT&T would send her a brand new replacement unit (not a refurbished unit) via overnight FedEx at their expense, they are giving her 14 business days to get the data/programs/etc... off her current phone and into the new phone and then AT&T will cover FedEx overnight return shipping for the defective handset. They aren't charging her a penny.
Something tells me that some department at AT&T really wants to get their hands on her phone. Maybe there is something they know that they aren't telling us? We're thinking either they pushed some kind of OTA update that failed or they know something is wrong with some of these units that they haven't admitted to the public? I've never heard of them waving all of the replacement fees and providing a brand spanking new device instead of a refurb.... Something smells fishy about their level of urgency for this....
She's bringing her current phone and her laptop to me this coming Saturday so I can sync it one last time, try to install MyMobiler so I can remotely interact with it without futzing with the touch screen, and maybe get most of her stuff off it and into the new one so she can ship it back. I'm going to try and get a complete rom dump too to compare with mine and see if there is anything different between the two. I'll post an update as soon as her and I go over it.
yeah, they treat everyone that way. Unless it comes in a brand new box, then it's a refurb. So don't feel great haha. I'm on my 3rd refurb because ATT is a tool and won't send me a working refurb.
They swore to her that her replacement would be brand new, never opened, still sealed in the box. I'll see if their terminology definition is the same as mine when she brings it over to my place on Saturday for the great data-swap. I'll be sure to post detailed updates. Maybe somehow her problem could answer someone elses issues... we can only hope.
Thats strange man..if my phone started doing that I'd start thinking it was possessed..throw some holy water on it and pray it doesn't short out lol. This is one experience I've had with AT&T over a phone replacement...mind you this wasn't a TP but the process is in no doubt similar.
AT&T (Cingular then) told me over and over again once that a replacement RAZR would be brand spanking new. I ended up getting a refurbished phone twice, both of them weren't working correctly and I sent them both back until I received a brand new phone.
After receiving the refurbished phones and I called them back complaining, they said they "couldn't guarantee" a brand new phone...it was "whatever they had to send off" that they would send off to me. *cough BS cough* But the third time was a charm, working brand new phone. This may not be your case though.
AT&T has always paid for overnight phones with me and paid for return shipping on bad phones. I guess its just their policy or I'm just lucky lol.
If this is not an appropriate place to make a complaint about a carrier, I apologize and understand if this post is locked, moved, or removed.
I have a Tilt 2 which recently and suddenly began not sending or receiving on its USB port. The phone would charge, but no data would move. In fact, neither the computers nor the phone itself even made notice that a device had been connected. I also noticed the battery discharging abnormally fast. So fast that even with the phone off, the next day, it would not power on. I called AT&T to get the phone replaced as it's less than a year old.
I was put through the ringer, as expected on a first call. I was then forwarded to business tech support where I was met with a seemingly slightly more intelligent person, who obviously had no experience actually using a Windows Mobile device, but had no issue reading from a guided instruction on using a WM6.1 device, for a phone using a WM6.5.
This person then contacted HTC and put me in touch with them, where I got the most intelligent person I'd spoken to all that day (an I work in a call center myself). After software removal and resinstallation as well as option swapping, I was told to take the phone to a store to see if it was both my laptop running Device Center and my desktop running ActiveSync in conjunction with the 4 cables I used, including the stock one, were at fault... I was told if they were, that the phone needed replacement.
Fine.
The next day, I discover the aforementioned battery drain to the point of no power on. I take it to the store, where they are unable to test it as it won't stay on (due to complete discharge), and am instructed to call AT&T's warranty line. I spent the next 12 minutes on the phone with the warranty rep, who, through my description of the problem, decides the best thing to do is to REPLACE THE BATTERY... I asked the rep something to the tune of 'So, are you saying that a failed battery would cause the data port not to work, when the phone is receiving power through the same cable as the data would be going through?'
To which I am replied something like 'Well, sometimes...' at which point I pulled the phone away from my head to avoid screaming at this person. I do not like being treated like an idiot. I have been using WM devices since 2003, and HTC's since 2007. It would be obvious to anyone on these forums that what this phone is doing is a hardware failure. It's been reported multiple times in the Rhodium forum that this is occurring to all forms of the Rhodium.
Anyway, the rep confirmed my information and told me to expect this battery in 2 days. Upon checking the email confirmation, it's an extended battery. Adhesive bandages for broken necks.... Once I got home, I called again and laid out my contempt for this process and negation of the word of the manufacturer. This person connected me to the warranty line and I was greeted by someone who could actually comprehended the problem and did not attempt to point fingers after accusation had been made.
I will be receiving a replacement soon. But I must say, the 2.5 hours spent talking to the collective uninformed reps at AT&T makes me think twice before buying a new device ever again. On the other hand, the singularly knowledgeable rep at HTC was a pleasant surprise. In my line of work (appliances), the relative show of knowledge and comprehension skills far exceeds anything I've encounted in the whole of the company I work for.
Bravo, HTC. Shame on you, AT&T.
Er... could this all have been avoided if you had contacted HTC in the first place? Because that's what your post sounds like. (Just curious!) Or did your warranty only apply though AT&T?
The warranty was through AT&T, per the HTC rep. If there's a manufacturer's warranty as well, I would have much rather went with them.
As a side note to the fiasco, the replacement battery made it to me. I called and was told to keep it.
Here's the best part:
It's an extended battery. The downside? No replacement back cover, so it won't fit in the case... Way to go, AT&T...
Your story is one of the reasons I found myself moving to Big Red last year. My TP2 (RHOD500) has not seen any of the issues mentioned here.
If you want to read about my "adventure" in AT&T-land, check out this thread from my Tilt days.
I was up at the AT&T store today to discuss some overcharges on my bill and during the conversation I mentioned my gps not working. The guy at the store acknowledged it was a problem but was under the impression that JH7 fixes it...which it doesn't. Long story short, I've been offered a replacement handset at the store level, brand new in the box, not a refurb.
So the question is, do I take him up on it? My gps is like most everyone elses and not all that useful and occasionally there's a phantom press of the search button. Those are the only problems I've had.
So, what's the likelihood that a new-in-box captivate will have the same GPS problem? Anything else I need to consider as I decide?
CoreyC said:
I was up at the AT&T store today to discuss some overcharges on my bill and during the conversation I mentioned my gps not working. The guy at the store acknowledged it was a problem but was under the impression that JH7 fixes it...which it doesn't. Long story short, I've been offered a replacement handset at the store level, brand new in the box, not a refurb.
So the question is, do I take him up on it? My gps is like most everyone elses and not all that useful and occasionally there's a phantom press of the search button. Those are the only problems I've had.
So, what's the likelihood that a new-in-box captivate will have the same GPS problem? Anything else I need to consider as I decide?
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I'd keep the GPS issue rather than risking the random shut offs. Just my opinion though, especially since I am about to return my second captivate due to random shut downs.
Just wanted to followup on this. I did swap out my captivate for a new one at my local AT&T store. I even got the manager to put in writing that if I continued to have problems that I could switch to a different model.
The new captivate handset did the random poweroff trick three times the day after I brought it home. In an attempt to fix it I drained the battery and let it charge back up over night and haven't had a problem since.
GPS is also MUCH better than what it was on my original handset but still not perfect as it 'teleported' me from one road to another a few times using Navigation. I do however get a quick lock using only satellites and GPSStatus shows while driving that I was locked on to between 5 and 10 satellites with the norm being 8. With my original I'd lose a lock on all satellites once I started moving, so while not perfect, this is definitely better than my original.
Thanks for your input.
Man this GPS really frustrates me. I used to have your quality GPS and now it is broken. Thinking of flashing to stock and trying to.exchange it
Sent from my SAMSUNG-SGH-I897 using XDA App
I was under the impression that if you exchange a phone through ATT they will send it to the Samsung service center, and there they threaten that if they find nothing wrong with it they will charge you $600.
This has always intimidated me since I only paid $60 and I don't want like not being in control of something (like whether or not they will charge me).
Is it really this easy to exchange for a broken GPS?
fatttire said:
I was under the impression that if you exchange a phone through ATT they will send it to the Samsung service center, and there they threaten that if they find nothing wrong with it they will charge you $600.
This has always intimidated me since I only paid $60 and I don't want like not being in control of something (like whether or not they will charge me).
Is it really this easy to exchange for a broken GPS?
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The only time you risk being billed for a new phone at full price is if you send it back with problems, and there was physical damage or you're rooted and messed with things or running a custom rom. Now it's not guarenteed that they will bill you but i'd imagine that the likelihood increases.
As far as returning phones past the 30 day window it usually isn't a problem if you speak calmly to a manager. Explain that you have tried all of the fixes that Samsung has offered, nothing has worked, and you believe you were sold a defective product with which you are unhappy.
fatttire said:
Is it really this easy to exchange for a broken GPS?
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Click to collapse
It was for me...but I think that was largely because both the rep I talked with and the manager were aware of the GPS problems. I tried doing the exchange while the rep I had been working with was at lunch and got fed the "exchanges can only be done within the first 30 days of purchase" line by another rep. I came back later in the day and talked to my original rep who brought over the manager and it was smooth sailing after that. If you can believe it, the manager even apologized for the problems I had with the phone.
Worst case, have the manager at your local store browse this forum or do a little googling and he'll quickly see how widespread this problem is. And be sure you have the stock JH7 loaded up; that was the one check that the rep did when we started talking about an exchange.
looks like I spoke too soon - 3 random shutdowns today. Now to decide if I want to try a 3rd Captivate or jump ship and go with the HTC Surround. And here I thought I was done with all my research for a year or two.
fatttire said:
I was under the impression that if you exchange a phone through ATT they will send it to the Samsung service center, and there they threaten that if they find nothing wrong with it they will charge you $600.
This has always intimidated me since I only paid $60 and I don't want like not being in control of something (like whether or not they will charge me).
Is it really this easy to exchange for a broken GPS?
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Click to collapse
As mentioned before it is easy to swap for gps issues and the $600 is only if you did something bad. If you rooted the phone you can restore to stock using 1-click odin and master clear, it passed scrutiny on my case (disclaimer: can't guarantee it would for you).
Sent from mobile xda
Captivate running Axura
I'm glued to this thread like a good tv series ahemm. I've had the exact same issue(s), namely the random search pop-up. It drove me crazy for quite some time, I could even shake the phone without touching any buttons and the search dialog would present itself (sometimes other apps popped-up). I eventually read up on roms and now run perception b8. I ran cognition previously, but experienced 2 deal breakers issues (bluetooth and radio problems). As for the search dialog, it no longer occurs. While on cognition I did experience two random shutdowns, and I thought the battery ran down in a hurry, just a beep and short vibrate and it was deadso. If you stay with the cap, read up on perception stat.
tsachi said:
As mentioned before it is easy to swap for gps issues and the $600 is only if you did something bad. If you rooted the phone you can restore to stock using 1-click odin and master clear, it passed scrutiny on my case (disclaimer: can't guarantee it would for you).
Sent from mobile xda
Captivate running Axura
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THanks, this helps. It's good to know a) whether they let you swap for gps issues and b) whether they check really hard or flash to stock odin lets you do it.
i appreciate your feedback.
i had a bad case with best buy where i returned a broken item and they claimed it was fine... it was broken... but they said it worked okay... had to pay a fee to get it back.. now i'm kinda paranoid about returning items for "subjective" issues (i.e. not a hard brick)
Quick update to the saga....on my 3rd captivate, worst one yet. Seems to poweroff if i set it down for more than 30 minutes. I've had it 3 days and i lost count of the poweroffs around 14 or 15.
Learned they will only exchange at the store 3 times, so i was advised to call customer care and/or samsung to have a fresh from the factory handset (see the poweroff press release thread) sent to me. Thought being that if the brand new one still had problems they could still put me into a Surround at the store.
Getting frustrated, starting to look for ways to migrate my text messages to WP7.
Other bit of info, guy at the store doesn't expect any new models until Spring at the earliest.
Sent from my SAMSUNG-SGH-I897 using XDA App
I keep hearing about this unfixed Nexus S reboot bug. I'm curious... is it really so widespread? Or is it only something a few people experience, like the luck of the draw?
I apologize if this question has been asked before. I'm considering buying the phone but can't decide if I should wait.
It always seems to pop up in the forums but it has never happened to me. I've had mine for almost a month now and it all seems to be perfect. No defects with screens or buttons or reboots. Maybe im just lucky...or people with complaints are just louder than ones who are satisfied.
The issue is real and Google have confirmed it. They've been working on a fix and the official word was an OTA update was going to be released this week:
Just a heads up that our initial tests look good and that we are expecting to send out an OTA within one to two weeks that will resolve the issue. Thanks for your continued patience!
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Click to collapse
code.google.com/p/android/issues/detail?id=13674
silfer said:
It always seems to pop up in the forums but it has never happened to me. I've had mine for almost a month now and it all seems to be perfect. No defects with screens or buttons or reboots. Maybe im just lucky...or people with complaints are just louder than ones who are satisfied.
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Argh. I did not have this problem until yesterday (had the phone since January). Now my phone will reboot right after a call.
apreichner said:
I keep hearing about this unfixed Nexus S reboot bug. I'm curious... is it really so widespread? Or is it only something a few people experience, like the luck of the draw?
I apologize if this question has been asked before. I'm considering buying the phone but can't decide if I should wait.
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Click to collapse
I've had three Nexus S so far. The first one I picked up on dec 16th and didn't get a single reboot on - but the oleophobic coating on the screen was coming off in spots so I swapped it for another unit.
The second unit had issues rebooting. I saw it immediately - it rebooted while sitting on my desk. I could constantly recreate this by streaming audio over BT in my car - every 10-15 minutes it would reboot.
I picked up a mt4g for a few weeks to see if they could sort whether this was a hardware of sw issue (that thing is a brick to hold) and eventually picked up a third Nexus S once they identified it as a SW issue. This device has not rebooted a single time in the 27 days I've had it. I can stream audio and make long calls without an issue.
All three devices have operated with identical configurations. Based on this I'd say that some units are worse than others.
Maybe it's issue with the hardware tolerances and some hardware that falls within the accepted tolerance is not operating as expected and causing kernel panics as a result. This would explain why some have this issue constantly and others rarely or never see it. Perhaps it's something seemingly unrelated that everyone experiencing the reboots has in common. It would be nice if Google weren't so tight lipped about this. Supposedly the OTA will address these issues and moving forward it should be irrelevant.
I get this issue at least 60% of my calls (not that i call much). i have made 4 calls today, and 3 of them my phone rebooted during the proccess.
I am returning this to CW tommorrow for a replacment unit, i love the phone dearly but do not want to be robbed for £429 but not being able to take it back if they do not resolve.
It could be a batch issue, or something i guess, but that's not my job to find that out, that's for the people i paid for the hardware/software
I hope i get another unit, and if not problem free at least i can rely on a warranty, hopefully making sure if google slack on fixing this i can get my money back.
If it fixes soon or the new handsets ok, i can keep this lil beauty of a phone
I've had my SNS since launch. My phones has rebooted on me twice. It was right after playing a 3D game. Right after i exited the game the phone rebooted. Funny though, it hasn't happened again.
I've gone back to using my Desire until Google sort this out. For me, any call above 5 minutes has a 50% chance of rebooting the handset.
The handset (running stock 2.3.2 and un-rooted) will on occasion spontaneously reboot as well. Not good.
It is a bug that seems to be very limited in scope but is very serious for those affected. Personally, I've never had it happen to me or my wife.
Thank you for your replies, they were very helpful. I was keeping up with the OTA Bugfix promised by Google for the Nexus S. Although, that was promised almost 3 weeks ago and still no word from Google since. That's one of the reasons why I came here to ask for advice before I bought the phone. Although I'm curious to see if 2.3.3 resolved the issue. I know the 2.3.3 just lists API changed, but I wouldn't expect them to list bugfixes on a list of API changes.
I think I'm ready to buy the phone and hope for the best. I'll probably just get Best Buy insurance just to be safe.
apreichner said:
Thank you for your replies, they were very helpful. I was keeping up with the OTA Bugfix promised by Google for the Nexus S. Although, that was promised almost 3 weeks ago and still no word from Google since. That's one of the reasons why I came here to ask for advice before I bought the phone. Although I'm curious to see if 2.3.3 resolved the issue. I know the 2.3.3 just lists API changed, but I wouldn't expect them to list bugfixes on a list of API changes.
I think I'm ready to buy the phone and hope for the best. I'll probably just get Best Buy insurance just to be safe.
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Getting the insurance is definitely the right choice. I hope you enjoy your phone and your stay here!
I get periodic reboots on both my phones.
It is not that noticeable, since it often happens when I am not using the phone and unless I glance at it and see the start animation, I may be unaware of it.
But it has happened during a call as well (couple of times on each phone) and then it is definitely noticeable.
I have this bug... not during phone calls but random reboots. 2-3 a day. I hate it but its tolerable.
Weird, I don't have this bug
If flashing a custom rom, the problem will be solved? Since i am considering if i should get Nexus s later on.
Thanks
Hello, Im hoping I can find someone who can help. I am into a Atrix for about 2 months now, It started off great and has turned into a nightmare. I am not getting any real help on Moto's Forum, actually Im getting Jacked around.
The Phone has started to lag badly, it loses touch abilities on the display it freezes or quits working, Apps are dissapearing, Moto says take it off the SD Card, the phone is acting like a Moto POS.
Moto is tight lipped about any patches or fixes, the Camera sucks it takes horrible pictures, and I cant get anywher with them or AT&T
What about ICS or Android 4, does anyone know the likelyhood hat Atrix 2 will get it and when if so.?
Someone said, trash the A2 get a Nexus LTE your troublles will be over, is that true? Why not just put ICS on the A2, it got a beautiful display
I hope some one can guide me with this mess, Motorola Is ot interested in helping people wit A2's, their busy with the Putzonic and Wayzor Droiddie, they forgot about us little fish.
What have you done to your A2 so far? There is also a sticky about ICS so yeah until ICS pushed to other phones you wouldn't hear anything. A2 is actually not a little fish ^_^ but yeah back to the question. What have you done to your A2? rooted? any adb push? I had disappearing apps to but realized I froze them lol well yeah an Indepth detail of the problem would help. this post sounds like a rant to me ^_^v
ItsaRaid said:
The Phone has started to lag badly, it loses touch abilities on the display it freezes or quits working,
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Click to collapse
I got my A2 Nov 11 and have had 2 freezes. Nothing a battery pull couldn't revive though.
ItsaRaid said:
Apps are dissapearing, Moto says take it off the SD Card, the phone is acting like a Moto POS.
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Click to collapse
Several threads(not just on these forums) about apps disappearing if they are stored on the SD card. If you are putting your apps on the SD card, have you tried moving them to internal storage?
To clear up some of the questions: The Atrix2 I have is absolutely Motorola Stock, I have some 15 apps on it, no games,. No Root, No Nothing.
I went to load XDA on the Phone, it started to load, gave me the first page, and I tried to scroll down to a different page, it moved about a 1/2 page and got "Stuck" stayed that way for about 2 minutes and then began to operate normal.
Whats the big deal about saying the Phone will get ICS? Understandable it takes time to get it all prepared, but say something. They (Motorola User Forum) are blowing the A2 off on the Forum, Nothing has been said about patches or fixes, the phone isnt even listed on the Motorola Update Page- (MB865)
They finally acknowledged there is a issue with the SD Card and suggested we move all Apps off the SD Card- I did so, but there has been no dialog as to whats wrong and when a fix can be expected. Im tired of "Toilet Bowl Excuses" given from Motorola, and their Techs are a absolute Joke, their better equipped to pick Bananas from Coconut Trees,(Everything goes to the Phillipines) than offer solutions of help for the Atrix2.
I have no experience with rooting or such, and if you mention XDA "Anything" on the forum, youll get threats of "Banned from Forum" (A Bunch of BS), also honestly, I really dont want to lose my warranty, and they (Motorola) have made it very clear that if you Mod the Phone in any way, (Including AT&T) you will violate the warranty. I really dont want to lose the warranty on the phone.
As stated earlier make sure you have no apps on the SD card if you don't have any on it and are still having problems you might have a corrupted card. Try reformatting your SD card. As far as warranty goes AT&T warranty is jack now and you have a one year manufacturer warranty anyways. Also try a couple of battery pulls. I know it may sound crazy but sometimes they help. Do a search here if there have been problems we have narrowed a lot of them down and had some pretty good success helping others out as well.
Thank you, I have done that already, and the apps stopped "Dissapearing", I guess along with the myriad of other issues as well, and the lousey camera results, my real issue is, When and How does this all get fixed, patched or whatever.
I received a PM from a Experienced Forum User, who stated, that, "ICS Android 4.0 will cure all these problems" The Problem is, No One is saying anything at all. I understand that it takes alot of work and preparation to put a New OS like Android 4.0 on a phone like the Atrix 2, however, saying nothing and doing nothing, doesnt help at all.
I see no harm in a statement alluding to the fact, that Motorola is Acknowledging the Problems (Hypothetically)... and rather than waste resouces trying to fix these issues, with patches, they are trying to ready Android 4.0 for the A2- which will cure most if not all the issues.
I dont think thats a unreasonable expectation. I paid for a Fully Operational Smartphone, not a "Broken" smartphone, that partly works. (Not trying to be arrogant)
Camera FX zoom from the market will help the camera out a lot. I have seen a lot of people return their phones due to the problems the A2 is having and if I was having the problems as well I'm sure I would've been pissed as well. But fortunately I havnt had a lot if them. Yes the tight lips from motorola can be disappointing and discerning but NONE of the manufacturers have slated a timeframe at which their phones would be upgraded. They have only listed devices on the upgrade path. Will the A2 get ICS, I think so but the truth is no one knows right now. But with all that said AT&T has been better then any service provider at getting the updates to their phones then any other out there . Really we are just playing a waiting game as us everyone else. Hopefully you can get all your problem's solved as I'm sure you are frustrated.
I am very APPRECIATIVE to you for your help, Do you know what the "Red Cross" is, (Like on the Ambulance or Helicopters from Mash) ? Let me explain....
When I Power Cycle the Phone, when it initially starts to reload everything, there is a Icon that will show itself momentarily, its a Square Gray box, next to the Battery Icon with a Thick Red Cross in it. Usually uou get a small red ciircle with a slash in it.
I posted on the Forum, but no one was able to give a clear answer including the manager. The Moment you menntion XDA, the Dogs of War come out, (The Volunteer Moderators) and threaten you with Hanging you until you stop wiggling!
A normal person would welcome any sound help and solutions, as the bottom line is a Happy Customer... In my book you folks run circles around the Moto Forum. Why are they so afraid of you folks.? If anything, XDA poses a great help to their customers.
In response to your last post, I agree with you, but I also feel in earnest based on whats recently occured from all the other Manufacturers, the least they could say at this point is, the Atrix 2 will get ICS 4.0. There is also a horrible issue with "dropping of the Data Connection" that is absolutely terrible. when switching from Wifi to Network. You have Blue, white, white, Wifi, 4G, Network signal icons.... If im in the house and switch from Phone idle to email or Plume, it becomes white, white, white, and slowly will swith to Blue, Blue, Blue, and then white, Blue, Blue ( The Icons ). it is a problem also with Hotspots, it will fail to log in, yet on Power cycle, it will log in to Hotspot without a problem. The error is, Cannot determine eligibility for hotspots, please call customer service-
Thank you and Happy Holidays to you, family and all on XDA!
I can def help you on the grey box with the red cross in it. I see this a lot when I'm at work as well due to the buildings I'm in and out of . Once I'm out if the building though reception comes right back. Sounds to me like you are in an area with poor cell service. As far as locking in though my phone does search sometimes when I'm around my house as well but I live in a very rural area. We've just recently gotten 3G in my area. So I've been really happy with the boost in speeds. Hope this helps some and you have a Happy Holidays as well!
2 important steps for a badly behaving phone
ItsaRaid said:
I am very APPRECIATIVE to you for your help, Do you know what the "Red Cross" is, (Like on the Ambulance or Helicopters from Mash) ? Let me explain....
When I Power Cycle the Phone, when it initially starts to reload everything, there is a Icon that will show itself momentarily, its a Square Gray box, next to the Battery Icon with a Thick Red Cross in it. Usually uou get a small red ciircle with a slash in it.
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Thank you and Happy Holidays to you, family and all on XDA!
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This hasn't been brought up yet, and I feel these two steps are very important especially on a new phone with very little done to it. If you cannot nail down misbehavior to any app you have recently installed, then I would:
1. do a factory reset (settings -> privacy setttings -> factory data reset). This will restore your phone (but not your SD card unless you check that box) to whatever the rescue image on your phone provides. It should be the same as what was shipped on the phone, though there are those who believe the system shipped with the phone is not trustworthy and they *always* do a factory reset on a new phone before using it.
2. return the phone to an ATT store and describe the problems and the factory reset. If a factory reset doesn't fix it, nothing will. If they won't swap out the phone for you, then call customer service and ask for a warranty replacement. Android phones are full of sample defects (individual devices that have problems) that you shouldn't even attempt to accommodate.
the red cross thing right next to the battery bar is normal it just means it hasn't found a signal yet to connect to. This happens every time you reboot a phone in a low signal area.
Call your ATT rep make sure that on their end that your phone is configured for 4G because they had mine configured for 2g for some odd reason.
I believe the blue icon means its active connection while white means its not active. I rarely use my data plan but my wifi icon turns blue when im using it then it turns white to gray when im not using it.
About hot spots no idea on that one ^_^ never used it and will never use it. People can eavesdrop on those connections