Camera problems. WTF is going on? - HTC Sensation

The Sense 3.0 camera starts going black, then the picture pops up, and screen goes black. This process keeps on repeating. I know it's only the Sense camera because some third party camera apps work just fine.
How do I fix?
I already called HTC but they said I had to call the HTC Mobile division at T Mobile which only work from Monday-Friday. Looks like I am SOL until then. Also, My Sensation turned 2 weeks old today and I haven't tried to root or anything. My warranty should be good, right?

iCaptivate said:
The Sense 3.0 camera starts going black, then the picture pops up, and screen goes black. This process keeps on repeating. I know it's only the Sense camera because some third party camera apps work just fine.
How do I fix?
I already called HTC but they said I had to call the HTC Mobile division at T Mobile which only work from Monday-Friday. Looks like I am SOL until then. Also, My Sensation turned 2 weeks old today and I haven't tried to root or anything. My warranty should be good, right?
Click to expand...
Click to collapse
have u tried hard reset and have a charged battery? low battery causes issues along with no flash below 15-10% i believe? u should have 30 day warranty i replaced mine and its flawless i had issues with unlock and touch response. if u bought it close to u at store go and have them pull u the newest one build date mine is 6/6/11 take advantage of ur warranty u dont want to be stuck with the 5-100 faulty ones out there. and rooting...u cant root this device yet unless u have the s-off already.
*also u say 3rd party apps...try hard reset and dont add any apps yet and check to see if its doing again?! thinking maybe one of ur 3rd party apps is causing it as well

Don't feel bad. I have the same issue

fallenangel408 said:
have u tried hard reset and have a charged battery? low battery causes issues along with no flash below 15-10% i believe? u should have 30 day warranty i replaced mine and its flawless i had issues with unlock and touch response. if u bought it close to u at store go and have them pull u the newest one build date mine is 6/6/11 take advantage of ur warranty u dont want to be stuck with the 5-100 faulty ones out there. and rooting...u cant root this device yet unless u have the s-off already.
*also u say 3rd party apps...try hard reset and dont add any apps yet and check to see if its doing again?! thinking maybe one of ur 3rd party apps is causing it as well
Click to expand...
Click to collapse
I have 86% battery. That's not the issue. I only installed 3rd party camera apps to test it and there are no problems. Should I go to a T Mobile store and exchange it? I'm out of my buyers remorse, but this is an exchange, not a return.

NICEGYPT said:
Don't feel bad. I have the same issue
Click to expand...
Click to collapse
i believe u 2 both have faulty device may ask what ur build dates are and s/n#(pic below to show u...my old faulty one was 5/31/11 ZT15 made in taiwan. new one is 6/6/11 SH16 made in china, this one works AWESOME!) funny cuz on both old and new device i never had the camera issue u 2 are mentioning?! exchange out if u can!

iCaptivate said:
I have 86% battery. That's not the issue. I only installed 3rd party camera apps to test it and there are no problems. Should I go to a T Mobile store and exchange it? I'm out of my buyers remorse, but this is an exchange, not a return.
Click to expand...
Click to collapse
i too had remorse, for 2 wks but wanted to like the phone after xchange...there was NO comparison what so ever! like day and night!!! now phone is awesome!
*did u say u tried a hard reset? (power down phone/hold volume down while pressing power button/pick hard reset) if u havent tried this do this first. then go xchange asap if it didnt work... youll love the way a true unbuggy one works! you can thank me after u get new one and i dont have to say i told u so ; )

fallenangel408 said:
i too had remorse, for 2 wks but wanted to like the phone after xchange...there was NO comparison what so ever! like day and night!!! now phone is awesome!
*did u say u tried a hard reset? (power down phone/hold volume down while pressing power button/pick hard reset) if u havent tried this do this first. then go xchange asap if it didnt work... youll love the way a true unbuggy one works! you can thank me after u get new one and i dont have to say i told u so ; )
Click to expand...
Click to collapse
My new phone should be arriving on 7-5-11.
Cannot wait. At least I have warranty for year with HTC.
hahahha I hope it's a recently manufactured version.

iCaptivate said:
My new phone should be arriving on 7-5-11.
Cannot wait. At least I have warranty for year with HTC.
hahahha I hope it's a recently manufactured version.
Click to expand...
Click to collapse
good luck, if u can try to email them...maybe too late and ask for more recent ones...pref made in china

fallenangel408 said:
good luck, if u can try to email them...maybe too late and ask for more recent ones...pref made in china
Click to expand...
Click to collapse
I told the guy and he said he had no control over that.

I've had this problem before and just got this problem again. Did another factory reset to solve it... I'm very sure that the cut the rope game I downloaded from getjar is causing this. Should I still try to get an exchange due to all this?

Related

Very high battery draw/camera issues

So a few days ago I checked my phone at work, had been off the charger for 4 hours not used at all and it was dead. Battery draw was ~300ma the whole time. The next day I noticed my camera wasn't working. Ill get an error message(activity camera not responding). Sometimes ill attempt to open the app and nothing will happen. This was all on gingerbeast. So I wiped all data and reflashed GB. Camera still doesn't work and battery draw is insane. I've since tryed AR, virtuous and cm7. For the record I've wiped battery stats,tryed without SD and sim card. I've been unable to find the cause of the high draw,although I think its related to the camera. Tomorrow I'm going to try and unroot and return to fully stock. Sorry for the long post any help is appreciated.
Sent from my Inspire 4G using XDA App
Bump....
Sent from my Inspire 4G using XDA App
If your camera isn't working on any freshly installed ROMs, you probably have a hardware problem. As a last resort, try going back to the stock ROM. If your camera is still bad, then you'll need to do a warranty exchange with AT&T. The camera issues may very well be causing your high battery drain.
So HTC told me to send it to them within 30 days. And what do you know the next day my camera works fine! Should I still send It in or wait it out? Im also getting slight screen lifting in the corner so I might as well? I don't have a spare phone to use but I can buy some cheapo for a temp
Sent from my Desire HD using XDA App
killerkali said:
So HTC told me to send it to them within 30 days. And what do you know the next day my camera works fine! Should I still send It in or wait it out? Im also getting slight screen lifting in the corner so I might as well? I don't have a spare phone to use but I can buy some cheapo for a temp
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Yes. That screen lifting will get worse before it gets better, so take care of it while you still can.
Scott_S said:
Yes. That screen lifting will get worse before it gets better, so take care of it while you still can.
Click to expand...
Click to collapse
Mine doing that on both lower corners now...just something I notice. I like the HTC since way back....just hopes it doesn't turn into a problem with particles under the screen...I'm an engineer I try to mitigate...but yeah I sure notice this commonly listed problem..it aint really serious....yet...jsut make it to next upgrade
meiguoguizi said:
Mine doing that on both lower corners now...just something I notice. I like the HTC since way back....just hopes it doesn't turn into a problem with particles under the screen...I'm an engineer I try to mitigate...but yeah I sure notice this commonly listed problem..it aint really serious....yet...jsut make it to next upgrade
Click to expand...
Click to collapse
I've replaced an iPhone screen/digitizer just to prove a point that "I am a technician"....OK did that been there.....some peeps get into into it....rather have an elegant design that inhibits such use of a user's free time.....and not everyone can perform this sort of repair...elegant solutions peeps in the tech dev world..me likey...I will help where I can....
meiguoguizi said:
I've replaced an iPhone screen/digitizer just to prove a point that "I am a technician"....OK did that been there.....some peeps get into into it....rather have an elegant design that inhibits such use of a user's free time.....and not everyone can perform this sort of repair...elegant solutions peeps in the tech dev world..me likely...I will help where I can....
Click to expand...
Click to collapse
From what I recall, the inspire is about 20 times harder to replace the screen/digitizer, because the thing it honestly slapped together.
@ OP Sad part is if you do wish to repair it your probably going to have to go through HTC as I had some lengthy conversations with ATT and had to threaten to cancel and report them to the BBB on face book before anyone actually wanted to help me. MY phone was to the point where the bottom right of the screen had lifted and I could press on the bottom center and here clicking noises.
Edit: Try downloading watch dog lite to see if any apps are causing the battery draw before you unroot, a little troubleshooting can go a long way .

[Q] How do I get a refund on my R

How do I get a refund on my R? Should i just barge in and say, I don't want this phone anymore with all the problems. Gimme my money back!! Btw, I will buy a Sensation or a used S2 with that money. Just tell me am i eligible for the refund? I bought my phone in Dec'11
So you used it for cca half a year and now gonna claim for refund?
Sounds...
Well, I am facing quite a lot of problems. It crashes once everyday, The other day I was giving my exam( was copying answers from my phone xD) and BOOM it crashed..RIGHT IN FRONT OF MY EYES! I also face headphone jack issues, screen issues and Phone heating/battery issues. And i have a ****ty service centre in my area.. Real bad reviews.
So once i give it to get serviced it will take a while to come back.
P.S - What is the time period to get a refund?
3 Doors Down said:
Well, I am facing quite a lot of problems. It crashes once everyday, The other day I was giving my exam( was copying answers from my phone xD) and BOOM it crashed..RIGHT IN FRONT OF MY EYES! I also face headphone jack issues, screen issues and Phone heating/battery issues. And i have a ****ty service centre in my area.. Real bad reviews.
So once i give it to get serviced it will take a while to come back.
P.S - What is the time period to get a refund?
Click to expand...
Click to collapse
To tell you in simple words you won't get a complete refund after using it for like 5 months.
At the most you can request the service center guys to put in a brand new motherboard & be happy if they do that.
I will take it to the service centre tommorow and revert back
And one more thing before I take it to the service centre. I did not fill the warranty card that came with the phone
I just have the bill.
Did you guys fill the warranty card and submit it to your service centre?
Accidentally sent via XDA Premium for GT-I9103.
I have one insane idea, brick ur phone that way that no one can fix it, not even ssc guys and than claim replcement either they will refund or will give u new sgr which is not possible as sgr has been discontinued.
(Sorry just joking, dnt even think of doing this)
U can sell ur phone if u get great deal they wont give u refund, only will repair or replace parts.
Sent from my GT-I9103 using Tapatalk 2
how about use it until the last day of warranty and then request a refund. who know they might humor u and give full refund plus sgs3 as token of apologize
an0nym0us_ said:
how about use it until the last day of warranty and then request a refund. who know they might humor u and give full refund plus sgs3 as token of apologize
Click to expand...
Click to collapse
OhMyGawd you are the funniest human being alive. You need to get some copyrights on your jokes. The ^**** you just said made my day. -_-
Accidentally sent via XDA Premium for GT-I9103.
its not anywhere near a joke.
3 Doors Down said:
And one more thing before I take it to the service centre. I did not fill the warranty card that came with the phone
I just have the bill.
Click to expand...
Click to collapse
no need of warranty card, they will ask u for a copy of bill. just give them a photo copy of bill thats all.
xlm13x said:
no need of warranty card, they will ask u for a copy of bill. just give them a photo copy of bill thats all.
Click to expand...
Click to collapse
Thanks, hope to get my problems rectified.
Accidentally sent via XDA Premium for GT-I9103.
3 Doors Down said:
How do I get a refund on my R? Should i just barge in and say, I don't want this phone anymore with all the problems. Gimme my money back!! Btw, I will buy a Sensation or a used S2 with that money. Just tell me am i eligible for the refund? I bought my phone in Dec'11
Click to expand...
Click to collapse
One way of getting a refund is screwing up ur motherboard (dont ask me how, **** happens!) and hoping that the SSC doesnt have any stock. I got my SGR's MB replaced once already and it got screwed again, so I've given it back and they said they hv to replace the motherboard again.
Although Galaxy R is a fantastic device in itself, one part of me hopes that they will gimme refund saying MB is outta stock. And this is mainly due to the step motherly treatment meted out to it by Samsung and relative lack of dev support compared to HTC and other Samsung flagship devices.
I'll know in a couple of days. And maybe u can use this trick.
P.S. My SGR's motherboard got screwed on it own, I did not do it for the refund
reymysterio7 said:
P.S. My SGR's motherboard got screwed on it own, I did not do it for the refund
Click to expand...
Click to collapse
Riiiiiiiiight
I too like my R but I want my hands on the stock ICS ROM (The galaxy nexus one) and the S2 has it
.. when I first saw the stock ICS ROM on my friends S2 I regretted buying R almost immediately. I really hope our R to get some ICS like ROM.
Stock ICS is the sexiest thing that happened to mankind after Amanda Bynes xD
Accidentally sent via XDA Premium for GT-I9103.
an0nym0us_ said:
its not anywhere near a joke.
Click to expand...
Click to collapse
LOL when did you get here sir ? XD
The iPad 2. Revolutionary. (jk)
No I don't care if you're anti-Apple.
3 Doors Down said:
Thanks, hope to get my problems rectified.
Accidentally sent via XDA Premium for GT-I9103.
Click to expand...
Click to collapse
reymysterio7 said:
One way of getting a refund is screwing up ur motherboard (dont ask me how, **** happens!) and hoping that the SSC doesnt have any stock. I got my SGR's MB replaced once already and it got screwed again, so I've given it back and they said they hv to replace the motherboard again.
Although Galaxy R is a fantastic device in itself, one part of me hopes that they will gimme refund saying MB is outta stock. And this is mainly due to the step motherly treatment meted out to it by Samsung and relative lack of dev support compared to HTC and other Samsung flagship devices.
I'll know in a couple of days. And maybe u can use this trick.
P.S. My SGR's motherboard got screwed on it own, I did not do it for the refund
Click to expand...
Click to collapse
Did any of you get a refund??
how to screw up the phone so it Must be refunded ?
I like my device but that SoD is so '**** that i would use Nokia 3310 again B-)
Sent from my GT-I9103 using xda premium
Birki96 said:
how to screw up the phone so it Must be refunded ?
I like my device but that SoD is so '**** that i would use Nokia 3310 again B-)
Sent from my GT-I9103 using xda premium
Click to expand...
Click to collapse
Hi if you don't mind which country are you from ? Are you from India ?
If not then it seems that you don't have any service centers in your country ? Why don't you take it to one ?
It won't help by posting in every thread that your handset has SOD.
My beloved Galaxy R suffered its first casualty last night and I think its a big one.I kept it for charging overnight while it was switched on from 2.30pm to 7 am.In the morning I noticed the phone was in 'deep sleep' mode.I tried force restarting the phone and removing the battery and replacing it just didnt budge.I then skipped work took it to the service centre in Dadar,Mumbai where they were clueless about the model itself let alone the problem.They couldnt diagnose the problem for 20 mins and asked me to carry on and call them in the afternoon.The afternoon call was fruitless and they told me that it would take a couple of days to repair it. Although I have serious doubts about whether my phone would be repaired.
Fingers crossed eitherways,but I am not going down without adequate compensation if the phone cannot be repaired
oh your phone will be repaired, i am sure
nightmareweaver said:
My beloved Galaxy R suffered its first casualty last night and I think its a big one.I kept it for charging overnight while it was switched on from 2.30pm to 7 am.In the morning I noticed the phone was in 'deep sleep' mode.I tried force restarting the phone and removing the battery and replacing it just didnt budge.I then skipped work took it to the service centre in Dadar,Mumbai where they were clueless about the model itself let alone the problem.They couldnt diagnose the problem for 20 mins and asked me to carry on and call them in the afternoon.The afternoon call was fruitless and they told me that it would take a couple of days to repair it. Although I have serious doubts about whether my phone would be repaired.
Fingers crossed eitherways,but I am not going down without adequate compensation if the phone cannot be repaired
Click to expand...
Click to collapse
Nothing great our new...
cool down.... They will replace your motherboard, lcd...
And only the cabinet and battery will be let alone... Its the instruction for all samsung service centres for SGR... I guess
Sent via XDA App....
SGR 2.3.6 Neo Rom with Voodoo Sound Enhancements.......
UnknownzD's kernel....

Good Bye friends

All,
I got a full refund from Samsung for my phone, hence this post.
Just wanted to bid goodbye to this forum and all the lovely people here.
Got to learn and explore a lot of things in this forum with this device.
Thinking to move to HTC 1 as of now... but then wanna see how S3 turns out to be. oh btw hows the new xperia if anyone knows
enjoy your new choice of phone ybyb
just curious how you got a full refund from samsung and how long did you have that device in your hands before getting the full refund.
noypi_ako said:
enjoy your new choice of phone ybyb
just curious how you got a full refund from samsung and how long did you have that device in your hands before getting the full refund.
Click to expand...
Click to collapse
seriously how did you get a full refund, on what basis??
I used it around 1.2 years
ybyb said:
I used it around 1.2 years
Click to expand...
Click to collapse
wow ... 1.2 years yet you got full refund
now did you do it mate?
what did you tell samsung?
I showed them the push notification bug
ybyb said:
I showed them the push notification bug
Click to expand...
Click to collapse
man..u need a solid jack or approach o get money back...
tell us the secret..
secret please, you can send it on my pm hehehe
Yeah!!! Spill the beans man
Sent from my GT-I9100 using xda premium
lol...no jack nor approach ... pure dedication
Whoa!
Which country?
And what did you tell them?
India/New Delhi.
Just showed them the push notification bug and which obviously they couldn't solve.
It took sometime for the whole process though
And they refunded?
Holy ****!
ybyb said:
India/New Delhi.
Just showed them the push notification bug and which obviously they couldn't solve.
It took sometime for the whole process though
Click to expand...
Click to collapse
But one thing about which I am still confused is that u said that u have used ur phone for 1.2 year means definitely ur phone warranty is over after 1 year. So without warranty how did u get refund??? Because my phone is also 1.2 year old
CRAP! you refunded the phone even it is way over the warranty date! wow. i want to do that as well. mine keeps rebooting and before that it said it usb storage has been removed. since then i have never seen the homepage etc. im only stuck on the samsung logo. probably my phone is defective on its internal sd and its motherboard. i hae sent it to a service center but they said i should bring it to their main service center to fix. i'd might ask for a refund as well do i can buy a fresh i9003 in mint condition. i have been using the phone for 10 months but had been sent to the service center twice. surely its defective.
---------- Post added at 11:23 AM ---------- Previous post was at 11:19 AM ----------
ybyb said:
All,
I got a full refund from Samsung for my phone, hence this post.
Just wanted to bid goodbye to this forum and all the lovely people here.
Got to learn and explore a lot of things in this forum with this device.
Thinking to move to HTC 1 as of now... but then wanna see how S3 turns out to be. oh btw hows the new xperia if anyone knows
Click to expand...
Click to collapse
hey speaking of S3 here a link. It is f*ckin' beautiful....
http://www.pocketdroid.net/relive-the-samsung-mobile-unpacked-2012-event#.T6XqpOstiRG
vishal24387 said:
But one thing about which I am still confused is that u said that u have used ur phone for 1.2 year means definitely ur phone warranty is over after 1 year. So without warranty how did u get refund??? Because my phone is also 1.2 year old
Click to expand...
Click to collapse
I had put in the request before my warranty expired. it was a long struggle.
ybyb said:
I had put in the request before my warranty expired. it was a long struggle.
Click to expand...
Click to collapse
oh... Means I lost my chance.

how can i tell if my HTC one m8 is refurbished or not ?

I googled how to check if your androind phone is refurbished or not , but the code number u dial on ur phone to access it doesnt seem to work on the HTC one m8 ?
Why would you be wondering?
Now you got me wondering...
try ##778#
will show refub status
ransz said:
I googled how to check if your androind phone is refurbished or not , but the code number u dial on ur phone to access it doesnt seem to work on the HTC one m8 ?
Click to expand...
Click to collapse
Are you asking this question because you had to have your M8 replaced through insurance, or you're checking on a new M8 that you just purchased??
xRogerxC said:
Are you asking this question because you had to have your M8 replaced through insurance, or you're checking on a new M8 that you just purchased??
Click to expand...
Click to collapse
I bought a new M8 through ebay, and i think im having issues with my battery.
Not working. Says "uknown application"
ransz said:
I bought a new M8 through ebay, and i think im having issues with my battery.
Click to expand...
Click to collapse
What seems to be the problem with your battery?
Napoleones said:
What seems to be the problem with your battery?
Click to expand...
Click to collapse
I might have fallen to hype claims regarding the htc's battery. But it doesnt seem much diffrent than my everyday use with the iphone 5s which have half the capacity... And thats after greenifying rooting etc...
Aside the battery, be nice to know i did not get a refurbished phone from an ebay seller...
But cant find the code that grants you access to see if device is refurbished or not
Karl said:
try ##778#
will show refub status
Click to expand...
Click to collapse
ransz said:
I might have fallen to hype claims regarding the htc's battery. But it doesnt seem much diffrent than my everyday use with the iphone 5s which have half the capacity... And thats after greenifying rooting etc...
Aside the battery, be nice to know i did not get a refurbished phone from an ebay seller...
But cant find the code that grants you access to see if device is refurbished or not
Click to expand...
Click to collapse
It was just posted, did you miss the 3rd post in your own thread??? dial that and hit send on your dialer, scroll through the options and you'll find out. Sounds like a bunk phone to me though if the battery is as good as the iPhone 5s! My wife has that phone and she uses it less than me and a full day she comes home with maybe 20% battery when i have at least 45% battery! iPhone has the worst battery life in any cell phone IMO! Even my work iPhone 4s i barely use at work for just text and calls and after a full day of work of maybe 20 calls and texts i have 35% battery left.
deeznuts said:
It was just posted, did you miss the 3rd post in your own thread??? dial that and hit send on your dialer, scroll through the options and you'll find out. Sounds like a bunk phone to me though if the battery is as good as the iPhone 5s! My wife has that phone and she uses it less than me and a full day she comes home with maybe 20% battery when i have at least 45% battery! iPhone has the worst battery life in any cell phone IMO! Even my work iPhone 4s i barely use at work for just text and calls and after a full day of work of maybe 20 calls and texts i have 35% battery left.
Click to expand...
Click to collapse
Didnt miss it mate. I wrote earlier above that it doesnt work and im getting a reply from my phone : "application uknown"
ransz said:
Didnt miss it mate. I wrote earlier above that it doesnt work and im getting a reply from my phone : "application uknown"
Click to expand...
Click to collapse
Terrible battery life and don't even have access to this feature? Yeah sounds a little fishy on ur purchase. Maybe did get a bunk refurb that's obviously haven't been refurbed.
ransz said:
Didnt miss it mate. I wrote earlier above that it doesnt work and im getting a reply from my phone : "application uknown"
Click to expand...
Click to collapse
Do it manually! You need to use Launcher Pro or ADW Launcher to do this.
http://www.groovypost.com/howto/howto/access-hidden-menu-android-phone/
Napoleones said:
Do it manually! You need to use Launcher Pro or ADW Launcher to do this.
http://www.groovypost.com/howto/howto/access-hidden-menu-android-phone/
Click to expand...
Click to collapse
Couldnt find hidden menue.... If u have an htc one m8 let me know if u managed to do this on urs please!
ransz said:
Couldnt find hidden menue.... If u have an htc one m8 let me know if u managed to do this on urs please!
Click to expand...
Click to collapse
Did you follow the instructions? If there's none, then there's none. Some phone don't have the option, actually.
Napoleones said:
Did you follow the instructions? If there's none, then there's none. Some phone don't have the option, actually.
Click to expand...
Click to collapse
Did u find it? Under what did it appear in the list???
I thought all phones have that option... I will never know if my ebay phone is refurbished or not
Just used the code on mine and it went straight to the hidden menu.
Sent from my HTC6525LVW using Tapatalk
Karl said:
try ##778#
will show refub status
Click to expand...
Click to collapse
Didn't know that! I only use that for changing my modem settings from eHRPD to Rev A 3G when Verizon's LTE/eHRPD network goes bonkers! Had to do it quite a bit on the Thunderbolt back in the day....only once in a blue moon on the DNA.
unstab1e1199 said:
Just used the code on mine and it went straight to the hidden menu.
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
Can some one please tell me why some phones have it and others do not....?
Guys, you have to hit the CALL button after the last #
Odds are, due to the complexity of the devices original build, they will never have a "refurb" device on the market.
Sent from my #6F6E71 M8
ransz said:
I might have fallen to hype claims regarding the htc's battery. But it doesnt seem much diffrent than my everyday use with the iphone 5s which have half the capacity... And thats after greenifying rooting etc...
Aside the battery, be nice to know i did not get a refurbished phone from an ebay seller...
But cant find the code that grants you access to see if device is refurbished or not
Click to expand...
Click to collapse
my battery lasts much longer than an iphone 5s. My wife has a 5s and its always dead by the end of the day. My phone is never even below 70% unless i play a bunch of games.

My last Google Phone - Customer Service is Terrible

I have had many Google phones: G1, Nexus One, Nexus 4, Nexus 5, Nexus 5x, Nexus 6p, and now a Pixel, which I bought second hand, and have been using for about 4 months.
Yesterday, after an OTA, the phone died and I cannot fix it. I called Google. They say that because the phone is associated with another account, they cannot do anything.
They say the seller has to call them to transfer the phone to me. I contacted the seller, but so far no response. I hope she ends up responding, but if not, I will end up with a 500 dollars brick.
Terrible support from Google. My last Google Phone unless they change their support.
Have you tried to unlock the bootloader and flash the factory image?
https://forum.xda-developers.com/go...ide-nexus-5-how-to-unlock-bootloader-t2507905
https://developers.google.com/android/images
kwanbis said:
I have had many Google phones: G1, Nexus One, Nexus 4, Nexus 5, Nexus 5x, Nexus 6p, and now a Pixel, which I bought second hand, and have been using for about 4 months.
Yesterday, after an OTA, the phone died and I cannot fix it. I called Google. They say that because the phone is associated with another account, they cannot do anything.
They say the seller has to call them to transfer the phone to me. I contacted the seller, but so far no response. I hope she ends up responding, but if not, I will end up with a 500 dollars brick.
Terrible support from Google. My last Google Phone unless they change their support.
Click to expand...
Click to collapse
Could you elaborate on 'the phone died'? ... your post is very vague, so I think if you are actually in need of help (rather than just venting/complaining), we might need some details...
does your pixel turn on? ...
can you use 'fastboot'? ...
what was the OTA for? ... was it the oreo update or what?
I'm not surprised that google can't help you, if they see your phone as belonging to someone else, that really doesn't qualify as terrible support.
For all they know; the device could be stolen...
Anyway, maybe if you provide mire information here - someone can assist you...
That is not Google's fault! You should have done your homework and got it transferred it to your name. They don't know how you acquired the phone, you could have stole it in the street, google has no idea.
You will not be able to do anything until the previous owner login to your phone and then add yours. It happend to me also when I sold my 6p, did not know why the phone keeps asking my account name even after a full reset
kwanbis said:
Terrible support from Google. My last Google Phone unless they change their support.
Click to expand...
Click to collapse
I understand why you are upset, but this is really not Google's fault. Try to think about it objectively for a moment -- would you really want them providing support when the caller is not the person the phone is registered to/associated with? That would be a massive security breach waiting to happen.
drozek said:
That is not Google's fault! You should have done your homework and got it transferred it to your name. They don't know how you acquired the phone, you could have stole it in the street, google has no idea.
Click to expand...
Click to collapse
I have been using the phone for 6 months, if the phone was stolen, it would be reported by now...
Nidstang said:
I understand why you are upset, but this is really not Google's fault. Try to think about it objectively for a moment -- would you really want them providing support when the caller is not the person the phone is registered to/associated with? That would be a massive security breach waiting to happen.
Click to expand...
Click to collapse
Why? I am not telling them to restore the other user account. I am telling them just to fix the phone, which has been being used with my account for 6 months...
nine7nine said:
Could you elaborate on 'the phone died'? ... your post is very vague, so I think if you are actually in need of help (rather than just venting/complaining), we might need some details...
does your pixel turn on? ...
can you use 'fastboot'? ...
what was the OTA for? ... was it the oreo update or what?
I'm not surprised that google can't help you, if they see your phone as belonging to someone else, that really doesn't qualify as terrible support.
For all they know; the device could be stolen...
Anyway, maybe if you provide mire information here - someone can assist you...
Click to expand...
Click to collapse
mngdew said:
Have you tried to unlock the bootloader and flash the factory image?
https://forum.xda-developers.com/go...ide-nexus-5-how-to-unlock-bootloader-t2507905
https://developers.google.com/android/images
Click to expand...
Click to collapse
It won't turn on. I can try power + volume down (or up?), and the Pixel will make a vibration, but it is not detected on my PC whatsoever. I have read over XDA and it appears the OTA killed somehting (boot loader?). It was not unlocked. The ota was not OREO, It already had OREO, it was the last month security fixes.
I mean I get your frustrated BUT try taking ANY product back to a store or contacting any manufacturer for warranty support without proof of purchase. You might be done with Google phone but all cell phone manufacturers would give the same response in an identical situation. Buying a used product unfortunately has certain drawbacks. Your lucky Google is willing to help if the original purchaser calls them. Best of luck.
devilsadidas said:
I mean I get your frustrated BUT try taking ANY product back to a store or contacting any manufacturer for warranty support without proof of purchase. You might be done with Google phone but all cell phone manufacturers would give the same response in an identical situation. Buying a used product unfortunately has certain drawbacks. Your lucky Google is willing to help if the original purchaser calls them. Best of luck.
Click to expand...
Click to collapse
Bingo. This thread boils down to someone whining about their own mistake.
kwanbis said:
It won't turn on. I can try power + volume down (or up?), and the Pixel will make a vibration, but it is not detected on my PC whatsoever. I have read over XDA and it appears the OTA killed somehting (boot loader?). It was not unlocked. The ota was not OREO, It already had OREO, it was the last month security fixes.
Click to expand...
Click to collapse
OK. That's interesting that it vibrates... it must at least have some juice / can charge?
Try booting into safe mode or recover?
Did your phone crash while doing the system firmware update?
More stuff to try / to cover
https://thedroidguy.com/2016/11/fix-google-pixel-wont-turn-troubleshooting-guide-1066695
https://support.google.com/pixelphone/answer/7167687?hl=en
Maybe methodically go through each step and see, if you notice anything... I know when I first installed Oreo, my phone didn't boot. There wasva few minute period where I thought it was bricked. I played with key combos, power button, charging, etc... but after a couple of minutes it booted (thankfully).
PS: to everyone not trying to offer some advice or help, cool it... regardless of the device being used or OP being frustrated, it would be better to either offer suggestions and/or help, or just not reply.
nine7nine said:
OK. That's interesting that it vibrates... it must at least have some juice / can charge?
Click to expand...
Click to collapse
Yes, it is weird that it vibrates. I thought, maybe the screen is dead, but it is not recognized by my windows machine.
nine7nine said:
Try booting into safe mode or recover? Did your phone crash while doing the system firmware update
Click to expand...
Click to collapse
I really don't know what happened. It was working fine, it was laying on my desk, face down, and then I noticed that Whatsapp was disconnected. Took the phone and the screen was black. And it had never again turned back on.
nine7nine said:
More stuff to try / to cover
https://thedroidguy.com/2016/11/fix-google-pixel-wont-turn-troubleshooting-guide-1066695
https://support.google.com/pixelphone/answer/7167687?hl=en
Click to expand...
Click to collapse
I'll check it.
nine7nine said:
Maybe methodically go through each step and see, if you notice anything... I know when I first installed Oreo, my phone didn't boot. There was few minute period where I thought it was bricked. I played with key combos, power button, charging, etc... but after a couple of minutes it booted (thankfully).
Click to expand...
Click to collapse
I am so sad. It is a 500 hundred dollars paperweight. Google would do nothing, and the seller does not respond. I will keep trying. Thanks for replying like an adult.
kwanbis said:
I have been using the phone for 6 months, if the phone was stolen, it would be reported by now...
Click to expand...
Click to collapse
They still don't know it wasn't stolen. The original person might not have reported it, a lot of people don't report stolen/lost phones. You should see if any other manufacture will help you without proof of purchase.
kwanbis said:
Yes, it is weird that it vibrates. I thought, maybe the screen is dead, but it is not recognized by my windows machine.
Click to expand...
Click to collapse
I had wondered if the screen died too... I guess another way to test that would be too see if you can get it to power up (regardless of whether the screen comes on, but it vibrates), wait a couple of min and try calling the phone? ... or go into your google account and see if you can 'find your device' / android device manager...
I mean, I would think if the device was dead, it wouldn't charge / vibrate... and that you would've seen a blinking red led when it was almost dead.... or the charging image when it's charging... odd.
kwanbis said:
I really don't know what happened. It was working fine, it was laying on my desk, face down, and then I noticed that Whatsapp was disconnected. Took the phone and the screen was black. And it had never again turned back on.
Click to expand...
Click to collapse
Ah, so it happened when the phone was on.
kwanbis said:
I am so sad. It is a 500 hundred dollars paperweight. Google would do nothing, and the seller does not respond. I will keep trying. Thanks for replying like an adult.
Click to expand...
Click to collapse
Buying used stuff is always a gamble. I never buy used electronics.... I wonder if the seller knew there was something up with the phone? Mind you, it worked for 6months... just seems odd that they wouldn't reply, unless they used a throw away account for selling (which isn't uncommon, I suppose)...
Ya, no problem with replying. I think some people on here are just babies. They forget the XDA is a community, or maybe they just don't have anything better to do.
nine7nine said:
I had wondered if the screen died too... I guess another way to test that would be too see if you can get it to power up (regardless of whether the screen comes on, but it vibrates), wait a couple of min and try calling the phone? ... or go into your google account and see if you can 'find your device' / android device manager...
Click to expand...
Click to collapse
I tried using find my phone, and nothing. I also tried calling my phone and nothing.
nine7nine said:
I mean, I would think if the device was dead, it wouldn't charge / vibrate... and that you would've seen a blinking red led when it was almost dead.... or the charging image when it's charging... odd.
Click to expand...
Click to collapse
It is really weird.
nine7nine said:
Buying used stuff is always a gamble. I never buy used electronics.... I wonder if the seller knew there was something up with the phone? Mind you, it worked for 6months... just seems odd that they wouldn't reply, unless they used a throw away account for selling (which isn't uncommon, I suppose)...
Click to expand...
Click to collapse
I don't usually do it, but this user has 756 positive reviews, the phone was complete and mint looking....
nine7nine said:
Ya, no problem with replying. I think some people on here are just babies. They forget the XDA is a community, or maybe they just don't have anything better to do.
Click to expand...
Click to collapse
Yeah, it is like they work for Google.
drozek said:
They still don't know it wasn't stolen. The original person might not have reported it, a lot of people don't report stolen/lost phones. You should see if any other manufacture will help you without proof of purchase.
Click to expand...
Click to collapse
If you didn't reported, it is your problem, not mine. And also, why let me use it for 6 months, and then say we don-t know if it is yours? If you are going to implement a policy like that, do like apple does, and don-t let me use it whatsoever. If that was the case, upon receiving the phone and being asked for a password to unlock it, i could have contacted the seller immediately, and being covered by Paypal, nothing like this would have happened. But don't implement it like this which is very stupid.
Think for a moment. Haven't the phone broke, I could have been using a "stolen" phone forever, but since it broke, that is when they care. Horrible policy.
kwanbis said:
I tried using find my phone, and nothing. I also tried calling my phone and nothing
Click to expand...
Click to collapse
Well, then it's probably not a borked screen. Maybe if the firmware is corrupted, it's still allowing charging. Idk... it's too bad the pixel doesn't allow hardware reset (like my s5 did. Sometimes that made a difference, when it I messed up and the phone wouldn't boot).
kwanbis said:
I don't usually do it, but this user has 756 positive reviews, the phone was complete and mint looking....
Click to expand...
Click to collapse
Reviews don't mean much. They can be faked. Bots and the like... I would just avoid buying used electronics, in general... so much can go wrong, even with a brandnew phone. Hardware defects, firmware problems, etc, etc... buying stuff used is a huge risk...
I think you have a couple of options left, assuming you've exhausted all other avenues / troubleshooting;
1. You can bug google more and hope that you encounter someone sympathetic, after explaining that the seller hasn't replied / explaining the situation... some support people are more helpful than others, it might require multiple attempts.
2. You can take your phone to a 3rd party, but authorized google technician... they might have resources/tools not available to you or I... they might be able to determine the problem and fix it (but obviously, it will cost you).

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