Database Info

ATT Fuze Behaved Badly, Getting Replacement

My mother called me today to tell me her ATT Fuze (running completely stock rom and radio) commited touchscreen suicide. I acted up since the day she got it but it started freaking out badly this afternoon.
Symptoms:
> The phone would call random people in the middle of the night, usually whoever was the last called person during the day it will mysteriously redial at some insane hour of the morning leading to confused call-backs from people going "are you ok? you called but didn't say anything...."
> The phone didn't ring when someone called - people would call her house and say they just left a message on her phone because she didn't answer despite it was sitting there with full bars, never rang, and showed no new voicemail alert until several hours later.
> The Start menu would be stuck in the open position leaving her unable to navigate anywhere on the screen and when that occurred the navi-button would not respond to any directional movement - only clicks to the center.
> The contacts list and calendar randomly opened whenever they felt like it whether or not she touched them or was even near the phone (I've witnessed this happen when no one was within arms reach of the phone and it was just sitting on the kitchen table.
Her device was never dropped, abused, or handled harshly in any way. She took it to her local AT&T store who dismantled it (removed battery, sim, and memory chip) and blew it out with canned air before putting it back together only to have it do the same behaviors all over again with no improvement.
The guy at the counter said "we'll have your replacement tomorrow ma'am" - and that was BEFORE he called into AT&T Warranty Support to get the RMA setup. The Warranty Support person told her that AT&T would send her a brand new replacement unit (not a refurbished unit) via overnight FedEx at their expense, they are giving her 14 business days to get the data/programs/etc... off her current phone and into the new phone and then AT&T will cover FedEx overnight return shipping for the defective handset. They aren't charging her a penny.
Something tells me that some department at AT&T really wants to get their hands on her phone. Maybe there is something they know that they aren't telling us? We're thinking either they pushed some kind of OTA update that failed or they know something is wrong with some of these units that they haven't admitted to the public? I've never heard of them waving all of the replacement fees and providing a brand spanking new device instead of a refurb.... Something smells fishy about their level of urgency for this....
She's bringing her current phone and her laptop to me this coming Saturday so I can sync it one last time, try to install MyMobiler so I can remotely interact with it without futzing with the touch screen, and maybe get most of her stuff off it and into the new one so she can ship it back. I'm going to try and get a complete rom dump too to compare with mine and see if there is anything different between the two. I'll post an update as soon as her and I go over it.

yeah, they treat everyone that way. Unless it comes in a brand new box, then it's a refurb. So don't feel great haha. I'm on my 3rd refurb because ATT is a tool and won't send me a working refurb.

They swore to her that her replacement would be brand new, never opened, still sealed in the box. I'll see if their terminology definition is the same as mine when she brings it over to my place on Saturday for the great data-swap. I'll be sure to post detailed updates. Maybe somehow her problem could answer someone elses issues... we can only hope.

Thats strange man..if my phone started doing that I'd start thinking it was possessed..throw some holy water on it and pray it doesn't short out lol. This is one experience I've had with AT&T over a phone replacement...mind you this wasn't a TP but the process is in no doubt similar.
AT&T (Cingular then) told me over and over again once that a replacement RAZR would be brand spanking new. I ended up getting a refurbished phone twice, both of them weren't working correctly and I sent them both back until I received a brand new phone.
After receiving the refurbished phones and I called them back complaining, they said they "couldn't guarantee" a brand new phone...it was "whatever they had to send off" that they would send off to me. *cough BS cough* But the third time was a charm, working brand new phone. This may not be your case though.
AT&T has always paid for overnight phones with me and paid for return shipping on bad phones. I guess its just their policy or I'm just lucky lol.

And it begins.

So i posted in the marketplace for a feeler on seling my htc pure. found out no can do not on the board long enough. Well was looking for some help with Rom's for it, glad i did not, the dam thing. less than 3 days old froze up twice. so Guess what its going back to at&t, got them to up grade me to a tilt 2 thats what i wanted in the first place. YEA.....
I started with a fuse in march, week 2 bluetooth failed , warr exchange, lasted till oct, unit freezing causing soft reset, did hard reset, still freezing, none have been modded. refurb phone after 2 weeks freezing, by now i am thinking wow i must have the worst luck. so they upgrade me to a pure, that is not really what i wanted but it was an upgrade. figure new phone lets fix it before it breaks. Could not even put it up for sale before that thing start freezing after sending text message's. so back to at&t, spent a total of 8 plus hours over the last week on the phone and driving to the store 3 times. I must say they have been really good and fair. I will say that htc might have problems but at&t have kept me happy. just thought to vent alittle. Wouldlike a little incite. should i do any mods or just leave it alone. I have seen that new rom and updates make the phone much better? using the search function.

[Q] Has anyone gotten a refurb from atnt recently?

I mean by calling atnt and having them send you a replacement? I was wondering what model numbers they are shipping and if anyone is having any problems? Ive gotten about 4 replacements in the past 2 months from my local device service center and they all have developed random shutdowns. Ironically my first phone (1009) didnt have a problem but I exchanged it for the gps. And all the replacements had perfect gps but all developed random shutdowns (1008 batches).
I noticed the first random shutdowns on the first few phones would shutdown in my pocket and would turn on normally. My most recent phone is shutting down while charging and the battery needs to be removed. These all all refurbished phones...
So I dont know if I should go to my local store and hopefully they got a new batch or contact atnt via phone and have them ship me one.

NascarFastcar said:
I mean by calling atnt and having them send you a replacement? I was wondering what model numbers they are shipping and if anyone is having any problems? Ive gotten about 4 replacements in the past 2 months from my local device service center and they all have developed random shutdowns. Ironically my first phone (1009) didnt have a problem but I exchanged it for the gps. And all the replacements had perfect gps but all developed random shutdowns (1008 batches).
I noticed the first random shutdowns on the first few phones would shutdown in my pocket and would turn on normally. My most recent phone is shutting down while charging and the battery needs to be removed. These all all refurbished phones...
So I dont know if I should go to my local store and hopefully they got a new batch or contact atnt via phone and have them ship me one.
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my wife just got a refurb about a month ago and her build is 1006

nyydynasty said:
my wife just got a refurb about a month ago and her build is 1006
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I shouldn't thought twice because I know someone is gonna post about how the numbers dont matter. But I was just wondering. How is the phone doing? gps, shutting down etc? I just think my local store has a bad batch.

In october I took back original 1006 build with shutdown issue. Since it was radio shack and people around here dont know ****, they still had new ones so I exchanged it for a NIB. Another 1006 build, never a single problem with it.

Got a replacement two weeks ago for my Captivate that "disappeared" at airport security. Went through the call-in process and got a refurbished phone without sign of normal wear and tear. Build is 1010 and so far everything is perfect (including the GPS which had never worked on my previous 1008). I have it running on CM7 installed on the SD and I'm amazed how much better this unit is than the previous one. Makes me almost glad the previous one flew the coop.

FishDoc said:
Got a replacement two weeks ago for my Captivate that "disappeared" at airport security. Went through the call-in process and got a refurbished phone without sign of normal wear and tear. Build is 1010 and so far everything is perfect (including the GPS which had never worked on my previous 1008). I have it running on CM7 installed on the SD and I'm amazed how much better this unit is than the previous one. Makes me almost glad the previous one flew the coop.
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How long does the transaction take to ship and get to you? I know they just send the phone without a battery cover and battery. They also send a box to send the old one back in? The service center is about 20 mins from me but I just dont risk another bad one.

I just got two replacements from ATT this week. One for me, one for wife. Both are build 1102. Both old ones were 1006 (need to mail those back soon). I noticed the three button combo works of stock froyo, but stopped working when I flashed stock eclair with Odin. I tried to flash GB on mine, same way I did with my 1006, soft brick. Had to buy a jig.
They wanted to give me free 5 day shipping, or charge for 2 day shipping. I explained I don't have a home phone, really need my cell to work and fast, they waived the fee. Called on Saturday night, arrived on Tuesday morning.
Sent from my Captivate running Cognition

I've gotten 2 from AT&T since January, one for me and one for my girl. I've had zero problems. Both are 1007 models. I've flashed every ROM available on XDA.... multiple times... Smooth as can be. Sucks your having so many issues. This is a great phone. Very easy to work with. You would think it would be easy enough for them to make it all but new other then the cosmetic blemish here or there. I'm a big fan of putting up a stink if I don't get what was promised to me. If anything else goes wrong, I'd push for an upgrade... With the infuse out now, that would be a great way to go. I'm waiting to make any trouble till the SGS II comes out, then I'll figure out a way to get one for free

Just got one a week and a half ago. build 1010

If there's a ATT repair store in your town, you can get a replacement in about 15min.

I sent my 1008 in for exchange due to random shutdown, paid for 2nd day shipping, received 1010 no shut downs and gps is ok.

NascarFastcar said:
How long does the transaction take to ship and get to you? I know they just send the phone without a battery cover and battery. They also send a box to send the old one back in? The service center is about 20 mins from me but I just dont risk another bad one.
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48 hours from call-in to delivery of the "new" refurbished unit.

axis01 said:
If there's a ATT repair store in your town, you can get a replacement in about 15min.
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Thats what I've been doing. But about a week or two in every phone develops shutdowns. I should make a fuss and see if they will give me a new one out of the box.

So wait ya'll haven't paid the $ for a refurbished cap through arts warranty?!

I got my refurbished cappy about a month ago,its a 1007 build.Had some issues with stock kb1 and a lota random restarts on ff 3.0 but ever since the switch to continuum 4(basicly onix kernel) all my issues were gone and became a happy cappy user About the gps : doesnt matter what rom I was on the gps fix from plumbob did it for me,get locks even with 70mph and tue tracking works just fine(no complaints) just be sure to follow the instructions prior flashing the fix.Also for me here in Hungary kb1 modem works the best but jk4 performance is acceptable to,so I dont feel the urge to switch to GB yet since everything runs smoooooth.
Sent from my GT-I9000 using XDA App

xThe Enforcer said:
So wait ya'll haven't paid the $ for a refurbished cap through arts warranty?!
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Nope had about 4 refurbs in the past few months. Didn't have to pay a thing. But what fee are you talking about? But I never damaged a thing.

NascarFastcar said:
I shouldn't thought twice because I know someone is gonna post about how the numbers dont matter. But I was just wondering. How is the phone doing? gps, shutting down etc? I just think my local store has a bad batch.
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phone is fine but no matter what ROM we put on there, her phone wont ring sometimes - which I dont understand how that is NOT a rom issue but its happened to all the rom's I installed since she got her refurb. Its random and a reboot usually fixes it for a while until it happens again. There are some other minor quirks that I can't remember too.
GPS is fine
no shutdown issues

NascarFastcar said:
Nope had about 4 refurbs in the past few months. Didn't have to pay a thing. But what fee are you talking about? But I never damaged a thing.
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Well, I pay the $5 a month and I thought if you want a new phone through AT&T you have to pay some $?! Do they comp everyone who has the typical Captivate problems and waive the fee?

xThe Enforcer said:
Well, I pay the $5 a month and I thought if you want a new phone through AT&T you have to pay some $?! Do they comp everyone who has the typical Captivate problems and waive the fee?
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I don't know. I don't have the $5 insurance. But every time I go get a refurb they offer it to me. But I never had to pay a dime when exchanging my phone at a service center and like someone said above it only takes about 10 mins.

Hmm, I'm using continuum now but I'm really not liking it. It has some issues like it lags on using the contact list. I've also had it randomly shut off. I was using fire fly before and it was fantastic, but I wanted to use netflix. Going to try out cyanogen.
Oh and I got a refurb 1007, which seems to have fixed my issues.
Sent from my GT-I9100 using XDA App

After 12 days issue surface

I have had the Sensation for 14 days and for the most part issue and trouble free. This morning I noticed it had rebooted on me. I thought oh well just a freak occurence. Than the volume went off completely and after checking all settings(they were all set correctly.) I did a hard reset and the volume seemed okay. A short time later the same volume issue surfaced again so I powered off and pulled the battery and rebooted. Once again all seemed okay. Then I noticed the lock screen did not want to unlock, after numerous attempts it finally did. This is starting to become the norm. Than the phone just went to the HTC screen (I guess it had rebooted itself again) and a reboot was just finishing up.The volume is now much lower than it ever has been(and it was too low to start with) . It seems as if the phone is just exhibiting issues by the hour. Has anyone else had this type of thing occur? I have just 5 days left in buyers remorse and this is my third one. The other two were just unusable, I must make a decision very shortly as to whether to ask for a replacement or just a refund. I really like this phone but am sort of shocked at how it went from no issues for almost 2 weeks to numerous issues almost overnight. Any input or help is certainly appreciated.

tenbeau said:
I have had the Sensation for 14 days and for the most part issue and trouble free. This morning I noticed it had rebooted on me. I thought oh well just a freak occurence. Than the volume went off completely and after checking all settings(they were all set correctly.) I did a hard reset and the volume seemed okay. A short time later the same volume issue surfaced again so I powered off and pulled the battery and rebooted. Once again all seemed okay. Then I noticed the lock screen did not want to unlock, after numerous attempts it finally did. This is starting to become the norm. Than the phone just went to the HTC screen (I guess it had rebooted itself again) and a reboot was just finishing up.The volume is now much lower than it ever has been(and it was too low to start with) . It seems as if the phone is just exhibiting issues by the hour. Has anyone else had this type of thing occur? I have just 5 days left in buyers remorse and this is my third one. The other two were just unusable, I must make a decision very shortly as to whether to ask for a replacement or just a refund. I really like this phone but am sort of shocked at how it went from no issues for almost 2 weeks to numerous issues almost overnight. Any input or help is certainly appreciated.
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Can't give you any real answer. All we do here is collect anecdotes. But I saw something similar. My phone was perfect for 5 days. Then it was sitting on a table and rebooted spontaneously. After that it seemed fine. A day later when I tried to play a video, regardless of the app, all I got was a black screen. Reboot didn't fix it. Battery pull did fix it. Until the next day when it happened again. Formatted the SD and that "fixed" it until the next day when the phone just beeped once and died completely. As in door nail dead. No lights, nothing. Swapped the battery, plugged in the charger, nothing. So it's in the process of being replaced.
Whether those events are connected, or represent some pattern of accumulating problems and eventual death, who knows. Hearing reports like this is not reassuring, but we have no idea if the failure rate is 1 in 100, 1000 or 100,000.

Hi,
do you remember the last application you installed before issues started? Maybe removing it will solve your problem.
Greetings
Yasso

Id return it and get a new phone.

samnada said:
Can't give you any real answer. All we do here is collect anecdotes. But I saw something similar. My phone was perfect for 5 days. Then it was sitting on a table and rebooted spontaneously. After that it seemed fine. A day later when I tried to play a video, regardless of the app, all I got was a black screen. Reboot didn't fix it. Battery pull did fix it. Until the next day when it happened again. Formatted the SD and that "fixed" it until the next day when the phone just beeped once and died completely. As in door nail dead. No lights, nothing. Swapped the battery, plugged in the charger, nothing. So it's in the process of being replaced.
Whether those events are connected, or represent some pattern of accumulating problems and eventual death, who knows. Hearing reports like this is not reassuring, but we have no idea if the failure rate is 1 in 100, 1000 or 100,000.
Click to expand...
Click to collapse
Thanks for the kind and informative reply. I am just totally flabbergasted at what has occurred with it the last 2 days. I have done factory resets - hard resets-battery pulls etc and weird and wild things continue to happen. I just had it go to the white HTC screen while using an app with no warning or notice( I believe it had rebooted again on its own.) The most puzzling is the volume going from its normal weak state to no volume to partial volume etc. Also in Manage Applications the majority of the time I go into change or delete an app it is not responsive and I have to go in 2 or 3 times for it to respond. Talked to a friend of mine at a T Mobile retailer a few moments ago and she said she had purchased a Sensation when they got their stock in and after 3 days got a refund. They were shipped 35 and had only sold 3 (hers included) and all three had been returned for a different phone. I am just amazed. I am at a BestBuy where I am playing with the EVo3D and it just seems smoother and faster and the volume even sounds louder. I wonder if another replacement of this phone will do any good, this is my third one and I thought this was solid.

yasso992 said:
Hi,
do you remember the last application you installed before issues started? Maybe removing it will solve your problem.
Greetings
Yasso
Click to expand...
Click to collapse
Yes i removed the last 3 apps I had installed(2 were GPS related mileage tracking apps) and an HTC widge(quick recorder). Still wierd issues and touch screen is now becoming erratic. It just changed ring tones on its own!! Went into music app and when I hit play it just spins and does nothing.

Just called CS rentention dept and they are sending out a replacement phone but did say that random reboots and overheating and touchscreen issues have been acknowledged by HTC but not the volume issues. I hope that this will be a solid unit(and stay that way). I have read on other threads that the replacments(new ones) coming out now seem to be issue free( or at least only minor issues).

returned
i had same issue and returned mine model 5/31/11 15 got new one 6/6/11 16 and is flawless SO happy to gotten a good one...the guy at the store said same model that failed on me, that out of 100 sold 1 person besides me had bad pick of those dates. seems its not the date or 15 16 model but a few in every batch is messed up...unfortunatley seems u had a bad pick 3 times already id go back play with one in store and exchange again...i could barely get courasel to spin on old one and on the newer one its snappy one flick and courasels no lock issue(my old one if it was on a table and u tried unlock, FAIL! untill u actually picked it up it would unlock(like a grounding problem) all those issues are out the window!
will try to post utube video of new one...some utube guy had evo3d vs sensation and was clowning on how the touch response was laggy on sensation compared to evo3d(looked like old model phone i had) new one would def give the 3d a challenge NOW!

fallenangel408 said:
i had same issue and returned mine model 5/31/11 15 got new one 6/6/11 16 and is flawless SO happy to gotten a good one...the guy at the store said same model that failed on me, that out of 100 sold 1 person besides me had bad pick of those dates. seems its not the date or 15 16 model but a few in every batch is messed up...unfortunatley seems u had a bad pick 3 times already id go back play with one in store and exchange again...i could barely get courasel to spin on old one and on the newer one its snappy one flick and courasels no lock issue(my old one if it was on a table and u tried unlock, FAIL! untill u actually picked it up it would unlock(like a grounding problem) all those issues are out the window!
will try to post utube video of new one...some utube guy had evo3d vs sensation and was clowning on how the touch response was laggy on sensation compared to evo3d(looked like old model phone i had) new one would def give the 3d a challenge NOW!
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Did you get a replacement at the store, or did you have to send in the bad phone first and have them send you a new one?

samnada said:
Did you get a replacement at the store, or did you have to send in the bad phone first and have them send you a new one?
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Click to collapse
returned at the store i got it from tmobile store and asked them to try it out and did same on them and he brought out the newest dated one and we tried it out... this phone rocks now!

the top part is what people were saying about diff s/n# my old one said zt15
and the bottom date my old one was 5/31/11
...and other one was made in taiwan new one says made in china?! maybe thats a part of it

fallenangel408 said:
i had same issue and returned mine model 5/31/11 15 got new one 6/6/11 16 and is flawless SO happy to gotten a good one...the guy at the store said same model that failed on me, that out of 100 sold 1 person besides me had bad pick of those dates. seems its not the date or 15 16 model but a few in every batch is messed up...unfortunatley seems u had a bad pick 3 times already id go back play with one in store and exchange again...i could barely get courasel to spin on old one and on the newer one its snappy one flick and courasels no lock issue(my old one if it was on a table and u tried unlock, FAIL! untill u actually picked it up it would unlock(like a grounding problem) all those issues are out the window!
will try to post utube video of new one...some utube guy had evo3d vs sensation and was clowning on how the touch response was laggy on sensation compared to evo3d(looked like old model phone i had) new one would def give the 3d a challenge NOW!
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Click to collapse
Same exact experience bro. I received my replacement yesterday with the date of 6/6/11 and there is just no comparison between the two, this second Sensation is amazing!
Sent from my HTC Sensation 4G using XDA Premium App

Pandemoniumone said:
Same exact experience bro. I received my replacement yesterday with the date of 6/6/11 and there is just no comparison between the two, this second Sensation is amazing!
Sent from my HTC Sensation 4G using XDA Premium App
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hello ole friend!!! glad to see u on these threads, NO comparison whats so ever! between old and new

fallenangel408 said:
hello ole friend!!! glad to see u on these threads, NO comparison whats so ever! between old and new
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Great to see you here as well! HTC has a way of making sure our paths continue to cross it would seem
Sent from my HTC Sensation 4G using XDA Premium App

all hell broke loose today

after nearly two weeks of perfection my phone went nutz today , lock screen problems , scrolling problems...did three hard resets and tried all fixes that i could but no dice , im getting a replacement on tuesday, i will update all the parameters of replacement unit for anyone interested in seeing what i get back here on this thread, he basically said that they are aware it needs a software update (like we didnt know that already) and only thing they can do is replace the unit,or i could wait on the update from HTC

tigerz0202 said:
after nearly two weeks of perfection my phone went nutz today , lock screen problems , scrolling problems...did three hard resets and tried all fixes that i could but no dice , im getting a replacement on tuesday, i will update all the parameters of replacement unit for anyone interested in seeing what i get back here on this thread, he basically said that they are aware it needs a software update (like we didnt know that already) and only thing they can do is replace the unit,or i could wait on the update from HTC
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Mine lasted for 12 days and then it just has gone apesh.t. Lock screen and scrolling and random reboots while I am using an app. No volume at all then very weak volume(it was pretty weak to begin with). HTC widgets not working at all. Device does not register or acknowledge phone call and I have been missing phone calls. touchscreen issues also. This is my third one and there is a fourth on the way. I do like this phone but if the one on the way has issues as well and there is no word on an update fix from HTC than I believe I will just return it and wait a short time for the EVo3D which is rumored to hit T mobile shortly. It does not seem to suffer from the multitude of issues that the Sensation does and has more ram than the Sensation. I played with one at Bestbuy and it appeared to be smoother and faster than the Sensation and the touchscreen was really quite good. T Mobile also acknowledged to me that it does need a software upgrade but stated they have no idea when it will come about. I have doubts that root and custom roms will fix all of the issues but then again it just might.

tenbeau said:
Mine lasted for 12 days and then it just has gone apesh.t. Lock screen and scrolling and random reboots while I am using an app. No volume at all then very weak volume(it was pretty weak to begin with). HTC widgets not working at all. Device does not register or acknowledge phone call and I have been missing phone calls. touchscreen issues also. This is my third one and there is a fourth on the way. I do like this phone but if the one on the way has issues as well and there is no word on an update fix from HTC than I believe I will just return it and wait a short time for the EVo3D which is rumored to hit T mobile shortly. It does not seem to suffer from the multitude of issues that the Sensation does and has more ram than the Sensation. I played with one at Bestbuy and it appeared to be smoother and faster than the Sensation and the touchscreen was really quite good. T Mobile also acknowledged to me that it does need a software upgrade but stated they have no idea when it will come about. I have doubts that root and custom roms will fix all of the issues but then again it just might.
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well im hoping for an update , i really like this phone alot , i really dont want an evo 3d ,more ram but less camera and video recording , im sure once the bootloader gets cracked then the sky is the limit for this phone , i mean look what the devs did for the HD2 , im gonna stick it out for as long as i can , if things don get straighten out ill just wait for the next best thing , and it wont be a samsung phone , i hate them ,ill just wait for the next htc phone to hit tmobile thats not the evo ,if that even happens

I had the same thing happen, and also got a replacement on the way.... Tuesday also. This will be my fourth. I had 3 g2x phones and now 4 sensations.. honestly.the sensation has more issues, but its a better phone. Last chance on Tuesday, if not, I'm going back g2x ...
I think they push phones out to fast now and need to use more quality..

yep. mine has gone nuts about a couple of hours. i have it since june 17 and everything worked perfect and now the wifi wont work. 2 weeks reading all these things here and i was thinking that i dodge the bullet but it got me.
EDIT : i think i jump the gun too fast. tested my ps3 thru the wireless network and it connects like 50% of the time. again the ps3 is in the same room as the router. went to my cousins house and the phone conected to the wireless effortless on the first try. i dont know if it is the phone or the router.i dont know what to think anymore.

smashpunks said:
I had the same thing happen, and also got a replacement on the way.... Tuesday also. This will be my fourth. I had 3 g2x phones and now 4 sensations.. honestly.the sensation has more issues, but its a better phone. Last chance on Tuesday, if not, I'm going back g2x ...
I think they push phones out to fast now and need to use more quality..
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Click to collapse
I also have a G2X (my fourth one) andi it is pretty doggone solid, no major issues. I too had thought I had gotten lucky with the Sensation(3rd one) but after 12 days it is apparent that I did not. I also believe the Sensation ( with all of its warts and issues) is the better phone or the phone with the greatest potential. I am beginning to wonder if the problem lies with consumers like me. I continue to buy and support companies and devices (cell phones) that are defective out of the gate and then continue to sit by and hope that the device is updated and made to work like it should have been out of the box, when the track record shows that this is not always the case (maybe even rarely). I would not tolerate a computer that had issues out of the box, nor a TV or a Car and the list goes on. I guess I am just too eager or hungry for the cutting edge cell phones so I accept (even though I grumble) whatever they throw out at the time. Knowing ahead of time that there will be issues and that some will not be resolved. I guess instead of looking at the cell phones I should be looking at my actions and desires surrounding the cell phones. Maybe it is the pursuit of the unreachable goal--the perfect smartphone, that leads me to keep up the acceptance of mediocrity..LOL

tenbeau said:
I also have a G2X (my fourth one) andi it is pretty doggone solid, no major issues. I too had thought I had gotten lucky with the Sensation(3rd one) but after 12 days it is apparent that I did not. I also believe the Sensation ( with all of its warts and issues) is the better phone or the phone with the greatest potential. I am beginning to wonder if the problem lies with consumers like me. I continue to buy and support companies and devices (cell phones) that are defective out of the gate and then continue to sit by and hope that the device is updated and made to work like it should have been out of the box, when the track record shows that this is not always the case (maybe even rarely). I would not tolerate a computer that had issues out of the box, nor a TV or a Car and the list goes on. I guess I am just too eager or hungry for the cutting edge cell phones so I accept (even though I grumble) whatever they throw out at the time. Knowing ahead of time that there will be issues and that some will not be resolved. I guess instead of looking at the cell phones I should be looking at my actions and desires surrounding the cell phones. Maybe it is the pursuit of the unreachable goal--the perfect smartphone, that leads me to keep up the acceptance of mediocrity..LOL
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Yep exactly,and we will keep buying them no matter what , I originally was gonna wait a month or 2 after the sensation cane out to actually get one ,looking back now I probably should have , I guess when the next superphone comes out ill try to hold back a little longer , I just wish I hadn't sold my HD2 now ,at least is have a great phone to fall back on while these issues get resolved ...oh well good luck to everyone who's in the same boat as me right now

Mine went crazy yesterday, but today is fine again ... Strange
Sent from my HTC Sensation 4G using XDA Premium App

so i pulled the battery out and left it out all night and most of problems went away , the lock scrreen is still buggy sometimes but not all the time , scrolling works as it should and the speaker seems louder

tigerz0202 said:
Yep exactly,and we will keep buying them no matter what , I originally was gonna wait a month or 2 after the sensation cane out to actually get one ,looking back now I probably should have , I guess when the next superphone comes out ill try to hold back a little longer , I just wish I hadn't sold my HD2 now ,at least is have a great phone to fall back on while these issues get resolved ...oh well good luck to everyone who's in the same boat as me right now
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Mine came to me nuts...so I grounded it and let it sit in the box, hoping it would learn its lesson. No dice. Tried it again last night and it was an ungrateful POS. So I called amazonwireless to return it. They offerred to send a replacement instead. After seeing all you guys with replacements,, thought I would give it a try too.
Ironically,, I called for the sensation replacement from my G2x

Strangest thing... this morning I grabbed my phone first thing. It was plugged in so I unplugged it.
I pushed the power button and nothing, it wouldn't turn on. So I took the battery out and put it back in.
Turned it on and that battery was at just about 30%, yet it had been on the charger all night.
So, for some reason my phone turned itself off and would not turn back on AND it did not charge all night while plugged into the charger.
To top it off-- Yesterday my phone all of a sudden had the screen problem. Couldn't type, get carousel working etc...
NOW- it works great!

I think the device itself is fine. Tmobile and Htc need to release a os update.
Sent from my HTC Sensation 4G using XDA App