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Verizon Thunderbolt Returns.

So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!

Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Click to expand...
Click to collapse
Dont forget to "un-root" before you send it back!

What was the reference number?
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How do I know if it's sunken in? Mine works but seems to be harder to get.
Sent from my ADR6400L using XDA Premium App

If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.

Well I'll be at verizon tomorrow
Sent from my ADR6400L using XDA Premium App

hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.

i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect

I only have this issue with the extended battery cover...
Sent from my ADR6400L using Tapatalk

trizzle21 said:
More reason why you should get a damn IPHONE 4
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Can we get a moderator here please?
This is just gonna cause problems.
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Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
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Click to collapse
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.

inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
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Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.

The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.

If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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Glad to at least see you got it replaced.

They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
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How can they be giving out refurbished phones and it's only been out for 30 days?

They handed me a whole new phone. The guy said they didn't have refurb yet.
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sim cards ??

ok so sim cards are dieing from what people are saying. i am on tbolt #3 and my original sim card . so i have 2 sim cards just chilling should i put a new one or just keep rocking out my first one everything seems to be working ok fresh root and rom but what can i do with the other sim cards and are they only for my phone or could someone else use them and if so i got 2 brand new sim cards for sell or trade lol

You tryin to sell something that us free,and if you sim is working why would you wanna change it?besides that you would have to register the sim card under your number,you got some kinda access to vzw's system?
sent from my bamfed out bolt

I didn't know they were free I was just saying, but you have to call an 800 number to set up the sim (activate) just like you had to do to your bolt when you first got it. Why would they send a new sim card with each new phone? Knowing I already had one? verizon and the insurance company. you never know a new 1 might be better my data speed just a thought?
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skeet43169 said:
I didn't know they were free I was just saying, but you have to call an 800 number to set up the sim (activate) just like you had to do to your bolt when you first got it. Why would they send a new sim card with each new phone? Knowing I already had one? verizon and the insurance company. you never know a new 1 might be better my data speed just a thought?
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Your sim has nothing to do with speed. You can't sell something that is free.
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Why are people paying for them if they are free? Ain't nothing free
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The 3rd party stores charge a little to cover postage but corp stores dont
sent from my motorola V60 runnin' bamf gb sense 3 pr 4 for the TB

Id call VZW and see if they would replace it.
Sent from my ADR6400L using XDA App

They don't always send out a new sim card with replacement phones. They sometimes do it to eliminate the possibly of a bad sim.
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Need help!!!

So i bought my girl a sidekick 4g because it was $100 on craigslist and seemed like a good spare. Today she decided to use it and her data wasnt working so she called t-mobile and they said it could not be used due to fraud. So... How do we make it possible to be used?
Edit: Data works now...but no texts or calls. I really don't wanna be down the $100 I spent on this POS.
Sent from my SGH-T989 using xda premium

Sounds like you bought a stolen phone, not much you can do... sept sell it for parts lol
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koitsu1010 said:
Sounds like you bought a stolen phone, not much you can do... sept sell it for parts lol
Sent from my SGH-T839 using xda premium
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That's what I was afraid of hearing. Funny that it took about 24 hours to kick in. What's worse is that the phone was in the box sealed so I just thought they were in need of holiday cash. The good news is that I might have found a solution but I'm gonna have to root. Man oh man... If I can just get it to work then I will not have to be down. I guess even breaking even at this point would suffice.

U got a proper sim card in it? U can still use wifi with it being sim card less
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xtrem88 said:
U got a proper sim card in it? U can still use wifi with it being sim card less
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Yes. Her other phone is a myTouch 4G and she just wanted something to change out to when her battery died (which is all the time) and was bored. She was still gonna use it as a phone.

I have never heard of tmo doing this. If you have another 4g phone. .. just use that to add 4g data to that particular line. then put that sim card into the sidekick.
Tmo uses gsm, not cdma and such like verizon and sprint. they have no way to see if phone is stolen or not, they can't block it like like esn numbers on verizon and sprint.
good luck
just have to have a 4g card with your daughters sim in it, call in, tell them you want 4g data on that account.
that's it. I did it. it works,
good luck

nchaichana said:
I have never heard of tmo doing this. If you have another 4g phone. .. just use that to add 4g data to that particular line. then put that sim card into the sidekick.
Tmo uses gsm, not cdma and such like verizon and sprint. they have no way to see if phone is stolen or not, they can't block it like like esn numbers on verizon and sprint.
good luck
just have to have a 4g card with your daughters sim in it, call in, tell them you want 4g data on that account.
that's it. I did it. it works,
good luck
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Click to collapse
Its because its a stolen phone. I would hope if they stole your phone TMobile would make it harder to profit from that theft.

jim93 said:
Its because its a stolen phone. I would hope if they stole your phone TMobile would make it harder to profit from that theft.
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No it wasn't reported stolen from what the rep said. They said it was fraud. I asked for more details but i couldnt get more. After doing careful research, T-Mobile will block IMEI's only when it is beneficial to them. That does not mean protection for customers though.
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Damn so u shoul have returned ir pronto
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xtrem88 said:
Damn so u shoul have returned ir pronto
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When we met up with the guy she focused on trying to make the call first and since it worked i proceeded to pay. Dont ask me why the hell i never thought of waiting for data to kick in. (Which it didnt for two days at which point calling and texting became impossble on the phone.)
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ATT sends HTC One XL without LTE Sim Card

Wife just got an HTC ONE XL.... came with a sim card.
Had a hard time getting it activated... but eventually ....
After playing with it for a couple hours i found that it would not send SMS images.
Finally did a chat with ATT and was informed that the account had been changed to a Pay Data plan and that the Sim card listed was not a LTE sim card.
Hard to fathom that 2 people before never made that connection and that they actually sent an LTE phone without the proper SIM card.
Said it will take 3 days to get the LTE card when the phone was sent overnight.

krelvinaz said:
Wife just got an HTC ONE XL.... came with a sim card.
Had a hard time getting it activated... but eventually ....
After playing with it for a couple hours i found that it would not send SMS images.
Finally did a chat with ATT and was informed that the account had been changed to a Pay Data plan and that the Sim card listed was not a LTE sim card.
Hard to fathom that 2 people before never made that connection and that they actually sent an LTE phone without the proper SIM card.
Said it will take 3 days to get the LTE card when the phone was sent overnight.
Click to expand...
Click to collapse
AT&T never informed me that they had no 4g in our area. Needless to say I found out the same way you did. They're really "good" for that.
Sent from my HTC One X using xda premium

Turns out that everything was wrong...
1) it is an HTC One VX not HTC One LX
2) ATT only uses one type (different sizes) of SIM cards and they are 3g/4g and LTE compatible.
3) The person who activated the phone, put the phone on a Pay per use plan (not LTE)...
4) The rep I just got off the phone with, is fixing that... temp 200mb LTE plan until the Unlimited LTE plan is put back on, Credit to cover the cost and fixed a number of other issues (like turning me on paperless billing).
So I was in the wrong thread... sorry bout that.

Wow I read that completely wrong lol. Time for me to go to bread.
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jacobas92 said:
Wow I read that completely wrong lol. Time for me to go to bread.
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Go to bread???? Where that????

ImagioX1 said:
Go to bread???? Where that????
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Bread=Bed
Its a joke :v
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Misterowl said:
Bread=Bed
Its a joke :v
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Click to collapse
Some bodys rely sleapii.

krelvinaz said:
Turns out that everything was wrong...
1) it is an HTC One VX not HTC One LX
2) ATT only uses one type (different sizes) of SIM cards and they are 3g/4g and LTE compatible.
3) The person who activated the phone, put the phone on a Pay per use plan (not LTE)...
4) The rep I just got off the phone with, is fixing that... temp 200mb LTE plan until the Unlimited LTE plan is put back on, Credit to cover the cost and fixed a number of other issues (like turning me on paperless billing).
So I was in the wrong thread... sorry bout that.
Click to expand...
Click to collapse
As a former employee I used to get mistakes like this from all sorts if co workers. Hated it. I knew how to fix it, just couldn't tell. Also you know have an LTE sim card when the 9th and 10th number is 25 or 27
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In response to: Bread??? Wheres that???
Lmfao!!! Sorry....bored. Reading older posts/forums this seriously cracked me the f up!!!...
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---------- Post added at 05:46 PM ---------- Previous post was at 05:43 PM ----------
traesnaidensdad said:
Lmfao!!! Sorry....bored. Reading older posts/forums this seriously cracked me the f up!!!...
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Click to collapse
Bread???? Wheres that????
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Will SIM card still work if it was dropped in water?

So I like a idiot was standing next to a pool and dropped my phone in when I pulled it out of my pocket (the phone is a Galaxy S2 Skyrocket) and needless to say, the phone is screwed. I was wondering if the SIM card is going to be dead, too? I'm going to order a Nexus 4 to replace the Skyrocket.

It definitely has a much better chance of surviving than a phone. I left a sim in my pocket once when I washed my pants and it was fine.
Also, if you want a cheap piece of crap with no support, by all means, buy the Chinese knockoff phone. If you want a premium phone with a vibrant development community and ROM updates straight from Google, stick with your Nexus 4 plan. Choice seems obvious to me
Sent from my Nexus 4 using xda app-developers app

shinkinrui said:
It definitely has a much better chance of surviving than a phone. I left a sim in my pocket once when I washed my pants and it was fine.
Also, if you want a cheap piece of crap with no support, by all means, buy the Chinese knockoff phone. If you want a premium phone with a vibrant development community and ROM updates straight from Google, stick with your Nexus 4 plan. Choice seems obvious to me
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Thanks! And yeah I think I'll stick with the Nexus 4 and not the Chinese knockoff the other guy posted
I guess I have to get a new SIM anyways since the N4 takes a Micro and I think my Skyrocket used a normal sized one.

Mine did, in a similar setting. (the difference being I didn't drop it, someone else threw it into the pool.) admittedly it was a backup phone and got fried, but the sim was fine.
Just let it dry out completely at room temperature.
Send From My Samsung Galaxy S3 Using Tapatalk 2

zeebz said:
so i like a idiot was standing next to a pool and dropped my phone in when i pulled it out of my pocket (the phone is a galaxy s2 skyrocket) and needless to say, the phone is screwed. I was wondering if the sim card is going to be dead, too? I'm going to order a nexus 4 to replace the skyrocket.
Click to expand...
Click to collapse
of course.........
not !!! :victory::victory::victory:

The SIM card will be fine.
To be honest though, your phone might be fine as well, check some guides on salvaging a dunked phone...
Nexus 4 is a great phone
Sent from my GT-I9000 using xda premium

Thanks for the replies guys.
Guess it doesn't really matter tbh since the phone requires a micro SD and I have a normal sized one.

You can still cut your SIM and make it a micro SIM (the one the N4 needs)
There are some tutorials on youtube
2 of my friends cut it theirselves and it works fine
Greets Vauvenal7
Sent from my SGS i9000

Hr Kristian said:
The SIM card will be fine.
To be honest though, your phone might be fine as well, check some guides on salvaging a dunked phone...
Nexus 4 is a great phone
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Click to collapse
Rice. Nuff said.
Sent from my GalaxyS III

iKoolkid said:
Rice. Nuff said.
Sent from my GalaxyS III
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Click to collapse
Agreed, uncooked rice saved one of my old phones... though for me it was urinal drop and flush that I had to rescue from, phone worked after a good sit in rice, though I never did use it again for voice calls
Sent from either my SPH-D700 or myTouch3Gs
Debian Kit Install guide for all android devices that I'm writing:
http://forum.xda-developers.com/showthread.php?t=2240397
Or
https://docs.google.com/document/d/1ssVeIhdBuuy8CtpBP1lWgUkG6fR6oHxP20ToYPPw6zI/edit?usp=drive_web

Zeebz said:
So I like a idiot was standing next to a pool and dropped my phone in when I pulled it out of my pocket (the phone is a Galaxy S2 Skyrocket) and needless to say, the phone is screwed. I was wondering if the SIM card is going to be dead, too? I'm going to order a Nexus 4 to replace the Skyrocket.
Click to expand...
Click to collapse
Well, in theory it shouldn't, because metallic contacts of the SIM should short circuit. But it often keeps working. I drop mine in a puddle and it had no problems.

I dropped mine in a glass of beer and when i got sober, it worked just fine

Just make sure it's completely dry before testing. And don't artificially dry with hair dryer, etc. As over heating might damage.
Sent from my HTC One using xda app-developers app

I have had one survive a trip through the Laundry.
---------- Post added at 03:38 PM ---------- Previous post was at 03:06 PM ----------
I have had one survive a trip through the Laundry.

Stupid posting rules
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mcconvict said:
Stupid posting rules
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Useless post alert! Alert the XDA popo
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iKoolkid said:
Useless post alert! Alert the XDA popo
Sent from my GalaxyS III
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Useless posts would not be necessary if you didn't need a certain number of posts to post in a specific forum.
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yup!
mine did, just make sure it's dry!

If you put it in your device and you get service then yes. If you do this and get no service than no.
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mcconvict said:
Useless posts would not be necessary if you didn't need a certain number of posts to post in a specific forum.
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Oh boo hoo, way to complain about a small once-in-a-lifetime inconvenience as if those ten minutes of your life actually matters.
You're a millennium baby, aren't you?
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