To the T-Mob customers from the US on here, if you filled out the rebate form and mailed it, I have a few questions:
1. Do I need a postage stamp? (I'm sorry if this is the dumbest question you've ever heard, but I've never mailed anything before least of all a rebate form.) Is that a special sort of mail?
2.For the "proof of purchase" part, the T-Mob store that I bought my Sensation from attached an invoice to my already filled out rebate form. Now I asked him clearly if all I had to do was mail the two pages in just as they are, and he said yes. However, I just realized after I left the store that there is a space for "Signature ________" and "Date________" . Do I need to sign and date this ? Or is that not necessary?
Again, I'm really sorry if I'm being extremely dense, I just don't want to mess it up and have to deal with resubmitting.
it needs postage unless it specifically says "Postage Paid For" on it
I got mine thru walmart and didn't have to mail a rebate and only paid $148 as opposed to $250 with a $50 mail in rebate. Anyone thinking about getting a sensation should try it if you want to save some cash.
asj2583 said:
I got mine thru walmart and didn't have to mail a rebate and only paid $148 as opposed to $250 with a $50 mail in rebate. Anyone thinking about getting a sensation should try it if you want to save some cash.
Click to expand...
Click to collapse
I wanted to do this, but I am not the primary account holder, just an authorized user. And I wasn't about to drag my dad to wal-mart Sunday morning to get it
I also have a question.
If the IMEI on the Sensation doesn't match the one on the box, which on do I put on the rebate form?
The one on the Sensation that I checked under phone info, or the one on the box sticker?
isharma said:
I wanted to do this, but I am not the primary account holder, just an authorized user. And I wasn't about to drag my dad to wal-mart Sunday morning to get it
Click to expand...
Click to collapse
doesnt matter..i am an authorized user and i walked into walmart and got my phone..makes no dif
iCaptivate said:
I also have a question.
If the IMEI on the Sensation doesn't match the one on the box, which on do I put on the rebate form?
The one on the Sensation that I checked under phone info, or the one on the box sticker?
Click to expand...
Click to collapse
In this case you should run back and get your money back.... numbers should match.
iCaptivate said:
I also have a question.
If the IMEI on the Sensation doesn't match the one on the box, which on do I put on the rebate form?
The one on the Sensation that I checked under phone info, or the one on the box sticker?
Click to expand...
Click to collapse
I'd be way more worried as to why the 2 are different!
xnifex said:
I'd be way more worried as to why the 2 are different!
Click to expand...
Click to collapse
Yep something is not right there.
borodin1 said:
In this case you should run back and get your money back.... numbers should match.
Click to expand...
Click to collapse
I bought it at a T Mobile store from sales rep, so it was legit. I didn't buy it off some bum on Craigslist.
I only noticed they were different when I was filling out the rebate form, now I'm wondering what IMEI I should put on there if not both.
Stupid question I know but was the rebate form in the box? If it was I totally missed it.
Same here. I didn't see any form with mine.
Rebate Process Explanation
As a T-Mobile employee let me explain the process clearly.
Your sales associate should have given you 3 sheets of paper upon leaving the store.
(If you DID NOT receive this form please be sure to return to the location where you purchased your device at or make sure it was not a dealer, but a CORE LOCATION)
1. Main Receipt
2. Copy of Receipt
3. Rebate Form
The Copy of receipt and rebate form should be stapled together.
Fill out the information exactly as directed on the form leaving nothing black that has a pink "required" next to it. Failure to do so will render your warranty void and you will not receive your rebate visa card.
The white label from your box must either be peeled (which may tear it) or cut from the box and placed inside the same envelope.
Please make sure the IMEI on your receipt, device and box all match. If not you will not receive your rebate.
You must purchase your own stamp and mail the envelope.
Must be postmarked on or no later than July 31st, 2011.
Rebate is only available to those who purchased the Sensation through a valid and authorized T-Mobile retail store. Refurbished devices purchased as an upgrade DO qualify. Devices purchased at Walmart and any other major supply chain do NOT count.
Offer is not valid for Flex Pay customers.
Please allow up to 8 weeks for us to process the information and or card.
Once sent you can then check your rebate status at WWW.TMOBILEREBATES.COM or call or Rebates dept. at 1-877-311-8853 for any questions or to check your status of rebate.
I hope I was able to help you with your question.
Have a great day.
What if you purchased online through the TMO website?
elvis_freshly said:
as a t-mobile employee let me explain the process clearly.
Your sales associate should have given you 3 sheets of paper upon leaving the store.
(if you did not receive this form please be sure to return to the location where you purchased your device at or make sure it was not a dealer, but a core location)
1. Main receipt
2. Copy of receipt
3. Rebate form
the copy of receipt and rebate form should be stapled together.
Fill out the information exactly as directed on the form leaving nothing black that has a pink "required" next to it. Failure to do so will render your warranty void and you will not receive your rebate visa card.
The white label from your box must either be peeled (which may tear it) or cut from the box and placed inside the same envelope.
Please make sure the imei on your receipt, device and box all match. If not you will not receive your rebate.
You must purchase your own stamp and mail the envelope.
Must be postmarked on or no later than july 31st, 2011.
Rebate is only available to those who purchased the sensation through a valid and authorized t-mobile retail store. Refurbished devices purchased as an upgrade do qualify. Devices purchased at walmart and any other major supply chain do not count.
Offer is not valid for flex pay customers.
Please allow up to 8 weeks for us to process the information and or card.
Once sent you can then check your rebate status at www.tmobilerebates.com or call or rebates dept. At 1-877-311-8853 for any questions or to check your status of rebate.
I hope i was able to help you with your question.
Have a great day.
Click to expand...
Click to collapse
thank you :-d
almostinsane said:
What if you purchased online through the TMO website?
Click to expand...
Click to collapse
Same theory. Just print receipt and cut the white level off of the box. For further assistance please visit www.tmobilerebates.com
Sent from my HTC Sensation 4G using XDA App
isharma said:
thank you :-d
Click to expand...
Click to collapse
Welcome. But you can click the "thanks" button and I'd appreciate it even more.
Sent from my HTC Sensation 4G using XDA App
Related
Hello there! I live in Argentina I bought a Motorola ATT supposelly "unlocked" by eBay. When the cellphone arrived home and I tried with an Argentina SIM card the phone was locked to ATT.
So I tried to buy an unlock code by eBay but code was not found.
Please can you help me? The imei is: 356693031939442
Really I need your help, it took me month to get the money to buy the phone and now I cant use it.
Thanks in advance!
A
mercadocel said:
Hello there! I live in Argentina I bought a Motorola ATT supposelly "unlocked" by eBay. When the cellphone arrived home and I tried with an Argentina SIM card the phone was locked to ATT.
So I tried to buy an unlock code by eBay but code was not found.
Please can you help me? The imei is: 356693031939442
Really I need your help, it took me month to get the money to buy the phone and now I cant use it.
Thanks in advance!
Click to expand...
Click to collapse
I don't ebay. But couldn't you go through them to get your money back for false advertisment. Anways, good luck and i hope you get it unlocked.
Sent from my Eris using XDA App
I don't know how things work in Argentina, but I know here in the states, if you've been with your carrier long enough you can request an unlock code from them at no charge.
mercadocel said:
Hello there! I live in Argentina I bought a Motorola ATT supposelly "unlocked" by eBay. When the cellphone arrived home and I tried with an Argentina SIM card the phone was locked to ATT.
So I tried to buy an unlock code by eBay but code was not found.
Please can you help me? The imei is: 356693031939442
Really I need your help, it took me month to get the money to buy the phone and now I cant use it.
Thanks in advance!
Click to expand...
Click to collapse
Erisftw is right you should open a Dispute via PAPAL for False Advertising you will be able to get your money back as this is Frowned upon very strongly in ebay,unless you are of course happy with the phone
lufc said:
Erisftw is right you should open a Dispute via PAPAL for False Advertising you will be able to get your money back as this is Frowned upon very strongly in ebay,unless you are of course happy with the phone
Click to expand...
Click to collapse
^^ Exactly what this guy said. CONTACT EBAY RIGHT AWAY!
CALL THEM ON THE PHONE. Say, "Item not as described". Tell them you want to escalate it to a claim. They will tell you to ship the item back and give them a tracking number, also get delivery confirmation. You will get your money back as soon as eBay gets delivery confirmation from the postal service.
Experience: Returned a touch screen acer laptop with dead zone in the touch screen when it was claimed to be 100% working
AND WHEN YOU GET YOUR MONEY BACK... I have 2 Motorola backflips... I bought one unlocked, used it on T-Mobile for 2 days, and then saw AT&T was offering free backflips with new service. So now I'm on AT&T with a free Backflip, but I do have an unlocked Backflip sitting here as well. I'll sell it to you for $280 + shipping, via eBay. I bought it for $290 about 3 weeks ago. You should also use "Bing Cashback" to get 8% cash back on the "Buy it Now". PM me if you're interested.
The Backflip is the hottest phone ever.. Lol. Good choice.
lol i dont know about the backflip being "the hottest phone ever" but i guess to each their own right
If you bought something on eBay but didn't receive it or you received something that's significantly not as described, PayPal Buyer Protection can help.
PayPal Buyer Protection covers eligible transactions for the full purchase price plus original shipping charges. Some purchases -- like vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate -- aren't eligible for PayPal Buyer Protection.
To qualify for PayPal Buyer Protection:
Use PayPal to buy an eligible item on eBay.
Pay for the item with one payment. Items purchased with multiple payments aren't eligible.
Send your payment by clicking the Pay For It button on the eBay invoice or by clicking the Pay Now button on the eBay item page.
Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Center within 45 days of making your payment. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
Keep your PayPal account in good standing.
Find out more about PayPal Buyer Protection in our PayPal User Agreement.
You can report your problem in the PayPal Resolution Center or the eBay Resolution Center. Either way, you’ll receive the same coverage.
To find out how to report a problem on eBay, go to eBay and click "Resolution Center" at the bottom of any page.
The fastest way
I am not going to add anything useful to the conversation. BUT....
While the Paypal dispute resolution center is a great thing. I think the fastest and easiest way to go about this is to get a freaking code. He has the phone there, there's no need to reship wait and buy another and so on. That is if he can get a code... That was the question.
Open a dispute, or spend $2.15, its not that expensive
http://cgi.ebay.com/UNLOCK-Code-4-A...tem&pt=LH_DefaultDomain_2&hash=item23086e6c8f
All you guys fail with your comments
I say he should ask him for the $3 to get a unlock code. He will probably say yes to avoid shipping costs of sending it back and the hassle of dealing with a return.
ebay
Hi,
I bought several times in Ebay from Argentina, I opened a dispute once and got my money back, but maybe, in this case, it's better to just unlock the phone in your hands.
Anyway, I'm willing to buy a phone, mainly for internet and email while traveling in Argentina. I want to buy an AT&T blackberry or similar. I know this unlocked phones do work for sms and calling, but I don't know if they work for Email and Internet or 3G: did you unlock your phone? does it work for Internet and Email?
Thanks
Looks like Walmart may be the newest to have made a pricing mistake. Placed an order before they could change it. Question is, will I have a new 2 year contract in the coming weeks?
Here is a link:
Captivate for $229
If anyone else jumped on this, leave your comments in here. I'll take it as a group effort to see if anyone else gets hit with a new contract.
**Thanks to samven582 over at AndroidForums for finding this
***Link fixed now. Still waiting to see if my order was canceled
In for one..
I got one at a corporate store early, but paid $499. If this shows up tomorrow or Tuesday I will be a happy man.. Thanks OP!
Wait, so this is like buying the phone outright, no contracts, no plan, nothing? In other word for $230 you get a 16GB phone and could just use it as an mp3/media player just like an ipod touch? If that's the case I am so getting this. Someone please verify.
ben7337 said:
Wait, so this is like buying the phone outright, no contracts, no plan, nothing? In other word for $230 you get a 16GB phone and could just use it as an mp3/media player just like an ipod touch? If that's the case I am so getting this. Someone please verify.
Click to expand...
Click to collapse
Phone should be here Tuesday or Wednesday, so I'll report back then if any changes have happened. I just added a data plan so there was no confusion about getting a new plan. The only thing that has me worried is they ask for the last 4 of the SSN, and the number of the phone. Hopefully they don't use my upgrade cause I will be quite upset. But I will update as I see changes.
The link in the first post makes you choose a data plan... but apparently if you do, you can get the phone for free?
I don't see a "no contract" option.
NOSintake said:
Phone should be here Tuesday or Wednesday, so I'll report back then if any changes have happened. I just added a data plan so there was no confusion about getting a new plan. The only thing that has me worried is they ask for the last 4 of the SSN, and the number of the phone. Hopefully they don't use my upgrade cause I will be quite upset. But I will update as I see changes.
Click to expand...
Click to collapse
I think this is probably a special one day release deal thing given the fact that walmart says the price is special. At what stage do they ask you for your SSN? I am at the credit card stage and a little worried to give it to them. If this really doesn't require opening an account with AT&T or getting a cell phone plan then I think it just rocks. Though I still plan to get the new iPod touch and Epic 4g so maybe this is a waste. So tempting all the same though.
hydralisk said:
The link in the first post makes you choose a data plan... but apparently if you do, you can get the phone for free?
I don't see a "no contract" option.
Click to expand...
Click to collapse
On the right hand side underneath the price there are 3 options. the bottom one says "Phone-only price (no plan purchase)" If you don't purchase a plan then why would they require an internet plan, and where in the ordering process do they ask for that?
I just went all the way through the ordering process to the final stage where you agree to the Let's Talk terms and the Place Order button, nowhere on there did it ask me to add a data plan or anything. Then again they needed my phone number to verify me as an AT&T customer and I gave them my VERIZON cell phone number, so if I were to click place order maybe it wouldn't go through, or something.
Just ordered one as well. No contract requirements. If you are currently upgrade eligible, you can get it free.
No tax, no other fees. When it arrives, I simply need to put my current SIM card in and there probably won't be any activation fee either. Sorry, you iPhone 4 owners probably need to go to AT&T corp store and ask for a REAL sim card (vs the mini one in the iPhone 4) in order to use the new phone. Or sometimes, the new phones comes with a new SIM card. But in order to activate that, you will have to pay activation fee.
I fully expect places like Walmart, Best Buy and Amazon offer much better deal than AT&T but that typically only happens a few days after release.
Order placed, if it goes thru that will be awesome.
bja
I just jumped on this offer and was able to pick a no contract option and paid 229 for the phone via my credit card. I did not pick any plans or accessories. It did ask me for the last 4 digits of my social security, my name on the account and the phone number I was going to use it with. "needed it to program the phone to work with the service" or something like that.... Completed the transaction and so far so good... Checked the online status right after and there was a note "customer attention" needed. But no link to what they needed. So I will keep you folks updated...
So for all of you who have completed the transaction, check your order status and post what it is.... I am wondering if someone at walmart/lettalk wireless needs to confirm everything and if there a hicup somewhere they might cancel all of these orders at this price???
Unlike a day ago, they now actually advertised a price. Since they advertised this price they HAVE to give it to us for that price or they can be in legal trouble. I found a pricing error once by Fry's and they had to give me the phone for $100 off even though it was incorrect.
I just checked order status and it says customer attention needed too. Also says it needs it before order can be completed, but it said my order was completed when I placed it. What is walmart doing...
I got the "need customer attention" thing too.. We'll see..
Got the same order status. Not sure what else they needed.
Maybe they have to check AT&T system to verify my account before completing the order.
Ahh, it says I only placed an order, but still, I should be able to say that it is false advertising if they try to change my order or cancel it.
Can we go to Best Buy right now and do price matching?
mk69 said:
I just jumped on this offer and was able to pick a no contract option and paid 229 for the phone via my credit card. I did not pick any plans or accessories. It did ask me for the last 4 digits of my social security, my name on the account and the phone number I was going to use it with. "needed it to program the phone to work with the service" or something like that.... Completed the transaction and so far so good... Checked the online status right after and there was a note "customer attention" needed. But no link to what they needed. So I will keep you folks updated...
So for all of you who have completed the transaction, check your order status and post what it is.... I am wondering if someone at walmart/lettalk wireless needs to confirm everything and if there a hicup somewhere they might cancel all of these orders at this price???
Click to expand...
Click to collapse
Mine says customer attention needed as well. Hopefully I still get the phone.
EDIT: I did not have to choose a data plan btw
caelestis2 said:
Ahh, it says I only placed an order, but still, I should be able to say that it is false advertising if they try to change my order or cancel it.
Can we go to Best Buy right now and do price matching?
Click to expand...
Click to collapse
Don't see it at Bestbuy.
caelestis2 said:
Unlike a day ago, they now actually advertised a price. Since they advertised this price they HAVE to give it to us for that price or they can be in legal trouble. I found a pricing error once by Fry's and they had to give me the phone for $100 off even though it was incorrect.
I just checked order status and it says customer attention needed too. Also says it needs it before order can be completed, but it said my order was completed when I placed it. What is walmart doing...
Click to expand...
Click to collapse
No they don't. Perhaps you're new to deal-seeking on the internet, but price mistakes pop up all the time, and the retailer can cancel your order with out repercussion. I placed an order for mine as well, but I'm not counting on it going through until I receive the shipping notification.
My order status is the same as everybody elses. So who is going to them up and find out what's going on?
Mine says Customer Attention needed also and letstalk customer service is not open on Sunday. Feeling a little leery....
bja
mk69 said:
So for all of you who have completed the transaction, check your order status and post what it is.... I am wondering if someone at walmart/lettalk wireless needs to confirm everything and if there a hicup somewhere they might cancel all of these orders at this price???
Click to expand...
Click to collapse
Just placed my order and I'm seeing the same thing.
At least one of us (a user on androidforum) has an order that is getting ready to ship already. They choose over night shipping, I wonder if that has anything to do with it. I just went for free shipping.
I'm having WiFi issues and need to replace it but all the walmarts that did have the sensation where I bought it are sold out.. can I get a replacement from tmo?
Sent from my HTC Sensation 4G using XDA App
If you bought it at Walmart you can't ever do an in store exchange in a TMO owned store. If your past the return period at walmart, you can do a warranty exchange through Customer Care. It's still new enough you may get a brand new one versus a refurbished one.
Sent from my HTC Sensation 4G using XDA Premium App
Wow I had crazy WiFi issues with mine too I ordered an unlocked on for my wife and tried it and WiFi is flawless bought it from expansys USA
Anyway if ur past the 15 day thing u can't return it at Walmart
Sent from my HTC Sensation Z710e using XDA App
Actually you can.. I work at walmart and yes there is a 14 day policy but if you read the fine print it is actually 30 days. Also if you complain enough at any walmart they will work with you. You can return anything at walmart.
Sent from my HTC Sensation 4G using XDA App
Htc customer care or tmobiles?
Sent from my HTC Sensation 4G using XDA App
Call htc technical support they will send you a box to send your phone and send you a new device . I bought mine from wall mart and sent it back no questions ask with my previous phone. As long as your phone is not physically damaged for a entire year you are covered for a replacement. I had the htc hd2 replaced four times and I didn't pay nothing.
bonebeatz1234 said:
Call htc technical support they will send you a box to send your phone and send you a new device . I bought mine from wall mart and sent it back no questions ask with my previous phone. As long as your phone is not physically damaged for a entire year you are covered for a replacement. I had the htc hd2 replaced four times and I didn't pay nothing.
Click to expand...
Click to collapse
I called htc they said they only repair phones and they don't replace phones.. I talked to them (tech support) for an hour ..after they said that indeed I did need a replacement he transfered me the warranty and repair and they said what I stated above... Hmmm? I'm confused..
Sent from my HTC Sensation 4G using XDA App
I bought the phone at walmart under contract then cancelled after 14 days.............. Walmart won't exchange it.. havnt tried tmobile.. will tmobile replace it even if the line was cancelled?
Sent from my HTC Sensation 4G using XDA App
Htc said that I could send it in to be repaired.. not replaced.. but I wouldn't have a phone.. so that's not an option...
Sent from my HTC Sensation 4G using XDA App
I am a department manager at Walmart and you don't have 30 days. On Verizon and att you have up to 30 days to exchange. T-Mobile has always been 15 days no matter what. To the user who's store is doing different you are eating the cost and taking money out of your my share check. Each store will be different but at mine I do not do returns after the time period. I give them the number for manufacturer support.
Sent from my HTC Sensation 4G using XDA App
gclawson said:
I am a department manager at Walmart and you don't have 30 days. On Verizon and att you have up to 30 days to exchange. T-Mobile has always been 15 days no matter what. To the user who's store is doing different you are eating the cost and taking money out of your my share check. Each store will be different but at mine I do not do returns after the time period. I give them the number for manufacturer support.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
And I work for T-Mo and its 14 days for upgrade/contract extensions...30 day buyers remorse for new activation's.
I will provide you our policy verbatim here at T-Mobile. See Below and this will answer ALL questions.
If you recently purchased a new T-Mobile phone
You have 14 calendar days (30 in CA) from the date of purchase to return purchased equipment to the point of purchase where you purchased your device from. Equipment must be in good working condition with original contents and packaging to be eligible for a refund of the purchase price. This return policy applies to the purchase of new equipment from T-Mobile or its authorized dealers. Proof of purchase is required. We may charge a restocking fee. A different return period may apply to accessory purchases. Prepaid cards, software, or games are not refundable.
TOP
If your phone is defective and still under the manufacturer warranty
If your phone is defective and still under manufacturer warranty, you can return it directly to the manufacturer. T-Mobile can assist you by providing you with a replacement phone and submitting your phone to the manufacturer for you. This is a service that T-Mobile provides as a supplement to the manufacturer warranty that may come with your phone.
If you would like T-Mobile to provide you with a replacement phone and to send your defective phone to the manufacturer for you, contact Customer Care to order a replacement. Please note that when you call, Customer Care will first attempt to troubleshoot your phone issues. For this reason, please make your initial call to Customer Care from a different phone or you may limit the ability to troubleshoot.
Once you receive the replacement phone, you must return the defective phone to T-Mobile to complete the exchange.
To receive a replacement phone in advance from T-Mobile, you must agree that we may charge you an out of warranty fee (Out of Warranty Fee) for the value of the equipment if your phone is found to be outside the manufacturer warranty period and/or is physically damaged in a manner not covered by the manufacturer’s warranty. You will only be charged the Out of Warranty Fee if, after T-Mobile has received your phone and inspected it, the phone is outside the warranty period or is otherwise defective in a manner not covered by the manufacturer warranty, as described below.
IMPORTANT: Customers can return devices directly to the manufacturer if they do not want to participate in T-Mobile’s phone replacement program. Those customers who elect to participate in this program must agree to pay an Out of Warranty Fee of up to $300 (depending upon device model) if their original phone is ultimately determined not to be covered by any manufacturer warranty.
Customers can contact T-Mobile Customer Care for the Out of Warranty Fee for their particular device.
NOTE: Customers who purchased devices under our Refurbished Device Program can also participate in T-Mobile’s phone replacement program if their phone is still under T-Mobile’s 90 day limited warranty. You must agree to that we may charge you an Out of Warranty fee if your refurbished device is found to be outside the limited 90 day warranty period and/or is physically damaged in a manner not covered by the T-Mobile 90-day limited warranty.
When receiving a new replacement phone, you have two available shipping options:
UPS Ground shipping ($9.95 plus any applicable tax) for delivery within seven business days (unless the item ordered is on backorder).
UPS Express shipping ($19.99 plus any applicable tax) for delivery within three business days (unless the item ordered is on backorder) excluding weekends and holidays. UPS Express shipping is not available to PO Boxes, Military addresses that contain APO AE, or prepaid customers.
T-MOBILE SUCKS!!!!! I have spent 3 hours on the phone and in store this evening trying to replace my Sensation that is eating SD cards.....
I went into the local T-Mobile store and was basicly told by the rep there that he couldnt help me at all, due to the fact of me purchasing the phone through Customer care..... I called customer care and after almost an hour (and getting disconected 2X) they agreed to ship a new phone out.... but it wouldnt be here till Tuesday at the earliest.... well this is the reason I went to the store, I am going to be gone for the next 1.5 weeks..... the reps solution was to ship it out and let it sit on the front step for about a week!!! When I complained I was transfered to an "Account specialist" who proceeded to interupt me several times, and say there was 100% nothing she could do.... I asked to be transfered back to the lady who was going to order the phone and she hung up on me!!!!
After calling back for a 3rd time the only thing the rep offered to do was to log my complaint.... no offer to place order phone, no offer to see if there was any way to allow me to pick it up in store etc....
T-mobile will not allow you to even pick up a replacement phone in the store if the orignal was purchased through customer care.... So I would HIGHLY DOUBT that you could exchange the phone at a t-mobile store if you purchased it at Wal-Mart! As long as you bought the phone T-Mobile DOESNT CARE about you, you are already locked into a contract so you dont matter to them!!!
Its also 30 days @ t-mo if you buy the phone off contract. I've gone through five sensations before I found the perfect one. So far so good.
Sent from my HTC Sensation 4G using XDA Premium App
bilbo6209 said:
T-MOBILE SUCKS!!!!! I have spent 3 hours on the phone and in store this evening trying to replace my Sensation that is eating SD cards.....
I went into the local T-Mobile store and was basicly told by the rep there that he couldnt help me at all, due to the fact of me purchasing the phone through Customer care..... I called customer care and after almost an hour (and getting disconected 2X) they agreed to ship a new phone out.... but it wouldnt be here till Tuesday at the earliest.... well this is the reason I went to the store, I am going to be gone for the next 1.5 weeks..... the reps solution was to ship it out and let it sit on the front step for about a week!!! When I complained I was transfered to an "Account specialist" who proceeded to interupt me several times, and say there was 100% nothing she could do.... I asked to be transfered back to the lady who was going to order the phone and she hung up on me!!!!
After calling back for a 3rd time the only thing the rep offered to do was to log my complaint.... no offer to place order phone, no offer to see if there was any way to allow me to pick it up in store etc....
T-mobile will not allow you to even pick up a replacement phone in the store if the orignal was purchased through customer care.... So I would HIGHLY DOUBT that you could exchange the phone at a t-mobile store if you purchased it at Wal-Mart! As long as you bought the phone T-Mobile DOESNT CARE about you, you are already locked into a contract so you dont matter to them!!!
Click to expand...
Click to collapse
#1 Each location (call center, online, corporate store front) Is alotted a specific portion of devices with traceable by location imei numbers.
#2 Having to return the device to the place you purchased it was included in the contract & receipt IN BOLD LETTERS. Try reading it again.
#3 Walmart purchases their devices directly from HTC or the OEM. NOT FROM US. This is why they can sell them cheaper.
#4 Eating a SD card seems like something you are doing, like buying cheap cards online. That is NOT our fault.
#5 If you are going to be leaving town we can ship replacement devices to where you are, not just your home. So your story makes littls sense.
We do care and i am sorry you had this type of experience. I don't work in customer care but if I did i would have suggested you ship to wherever you are going.
Sent via Motorola Xoom Wi-Fi only tablet powered by Android 3.1 Stock Honeycomb using Tapatalk Pro
gclawson said:
I am a department manager at Walmart and you don't have 30 days. On Verizon and att you have up to 30 days to exchange. T-Mobile has always been 15 days no matter what. To the user who's store is doing different you are eating the cost and taking money out of your my share check. Each store will be different but at mine I do not do returns after the time period. I give them the number for manufacturer support.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Bought mine yesterday at Walmart. We noticed on the forms it says 14 day, but 30days in California.
Ok, here's my story.
Purchased an upgrade from Vibrant to Sensation through Customer Care. Phone arrived last Wed, so I'm within the 14-day remorse period. This morning the phone died. Door nail dead. Won't turn on at all, no lights with charger plugged in. Went to TMO store, swapped batteries, nothing. Guy says since I ordered through CC I have to call them for a replacement and they would "ship me one over night" (his words).
Over an hour on the phone with CC, transferred to 3 different people, the best they will do is have me ship my dead phone back to them, once they receive it next week I have to call and they will undo/redo my upgrade deal, and ship me a new phone.
CSR told me all TMO stores are privately owned (not actually T-Mobile), so that's why the store wouldn't replace my phone unless I bought it at the store.
This is not what I would describe as great service.
Elvis_Freshly said:
#1 Each location (call center, online, corporate store front) Is alotted a specific portion of devices with traceable by location imei numbers.
#2 Having to return the device to the place you purchased it was included in the contract & receipt IN BOLD LETTERS. Try reading it again.
#3 Walmart purchases their devices directly from HTC or the OEM. NOT FROM US. This is why they can sell them cheaper.
#4 Eating a SD card seems like something you are doing, like buying cheap cards online. That is NOT our fault.
#5 If you are going to be leaving town we can ship replacement devices to where you are, not just your home. So your story makes littls sense.
We do care and i am sorry you had this type of experience. I don't work in customer care but if I did i would have suggested you ship to wherever you are going.
Sent via Motorola Xoom Wi-Fi only tablet powered by Android 3.1 Stock Honeycomb using Tapatalk Pro
Click to expand...
Click to collapse
Elvis,
If T-mobile can ship to any address why did no one at tmobile suggest this??? Maybe the phone reps need to be instructed of this.
Patriot memory is not a "cheap" memory, Kingson is not a cheap memory, they are both well known brands with excelent track historys.
If I test the SD card in a PC, and copy data to it, power off the phone, pull the battery, insert the SD, insert the battery, and power on the phone and then I receive a message stating the card is not formatted, click OK to allow the phone to format it, and then receive a message stating the phone can not complete the format.... how is that me doing anything wrong??? On our other phone I didnt even power off the phone when I put in an inexpensive SD card, and it is still working great.
bilbo6209 said:
Elvis,
If T-mobile can ship to any address why did no one at tmobile suggest this??? Maybe the phone reps need to be instructed of this.
Patriot memory is not a "cheap" memory, Kingson is not a cheap memory, they are both well known brands with excelent track historys.
If I test the SD card in a PC, and copy data to it, power off the phone, pull the battery, insert the SD, insert the battery, and power on the phone and then I receive a message stating the card is not formatted, click OK to allow the phone to format it, and then receive a message stating the phone can not complete the format.... how is that me doing anything wrong??? On our other phone I didnt even power off the phone when I put in an inexpensive SD card, and it is still working great.
Click to expand...
Click to collapse
That's been procedure though. Many times on my non-employee line i have to call in just like you do and if i am traveling they always ship to where i am going. Most outsource agents are not always trained the best like that and i am truly sorry for your experience.
Sent from my HTC Sensation 4G using XDA App
samnada said:
Ok, here's my story.
CSR told me all TMO stores are privately owned (not actually T-Mobile), so that's why the store wouldn't replace my phone unless I bought it at the store.
This is not what I would describe as great service.
Click to expand...
Click to collapse
WWW.LIES.COM if we don't own it it REQUIRED to say "Authorized Dealer" by law. You probably purchased yours or tried to return it to an "Authorized Dealer" but that is completely FALSE.
Sent from my HTC Sensation 4G using XDA App
Elvis_Freshly said:
WWW.LIES.COM if we don't own it it REQUIRED to say "Authorized Dealer" by law. You probably purchased yours or tried to return it to an "Authorized Dealer" but that is completely FALSE.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
So, if I do a search for stores here:
http://locator.t-mobile.com/
what tells me it's a real T-Mobile store versus an "authorized dealer"?
If the one near me is a real TMO store should they have replaced my dead phone?
I put a used GNexus (play store, purchased in the summer) up on Craigslist in the UK listed for £220 and local pick up.
Someone contacted me and offered £270 Paypal for it to be shipped asap (to the UK, I presume, though I'm waiting for the return e-mail). They would pay first and I would ship once I've received payment. This set off an alarm bell for me. They also wanted a Paypal invoice.
But seeing as how I would be paid first, I'm confused at why they would offer this.
Is this some kind of scam where they would claim not having received the item or something, and demanded a refund from Paypal?
I had this with three phones I tried to sell on gumtree.
The scam is they send a fake PayPal confirmation email saying the moneys been sent to yoir account but it hasn't
Sent from my GT-N7000 using xda premium
zacthespack said:
I had this with three phones I tried to sell on gumtree.
The scam is they send a fake PayPal confirmation email saying the moneys been sent to yoir account but it hasn't
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Thanks. Is there any potential for scammage if I confirm via the Paypal site that the money has been deposited? Meaning can they somehow tell Paypal to revoke the money by, for example, claiming they never received the item or that it was damaged?
TSGM said:
I put a used GNexus (play store, purchased in the summer) up on Craigslist in the UK listed for £220 and local pick up.
Someone contacted me and offered £270 Paypal for it to be shipped asap (to the UK, I presume, though I'm waiting for the return e-mail). They would pay first and I would ship once I've received payment. This set off an alarm bell for me. They also wanted a Paypal invoice.
But seeing as how I would be paid first, I'm confused at why they would offer this.
Is this some kind of scam where they would claim not having received the item or something, and demanded a refund from Paypal?
Click to expand...
Click to collapse
Yes it is a scam, one of the most popuar scams. A very popular one at that. Always meet in person, and always in a public place.
So I bought a Nexus 5 from someone in person, they gave me the receipt for it and the box un-opened. 2 weeks late the phone was put on a Blocklist (lost/stolen). It is a nexus 5 so it can be activated on all carriers. The phone was from Koodo and I am on Rogers. What are my options here? I can't get a hold of the guy that sold it to me, but I have his phone # and first name. And the receipt of course. Are there potential reasons this phone would be put on a lost/stolen list? Is this some sort of method created by the seller to get his phone back and with no payment proof (I paid cash). The phone worked for 2 weeks before being 'blacklisted'. So something is up.
I did not steal the phone, I made sure it worked before I bought it. It was brand new unopened. I met the man in person at a public place. I just want my damn phone to work! I believe that if I call Koodo they will assume I stole it and ....do something about it?
What are my options here?
Thanks.
Call the network and produce the receipt
-----------------------
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I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
RJ287 said:
So I bought a Nexus 5 from someone in person, they gave me the receipt for it and the box un-opened. 2 weeks late the phone was put on a Blocklist (lost/stolen). It is a nexus 5 so it can be activated on all carriers. The phone was from Koodo and I am on Rogers. What are my options here? I can't get a hold of the guy that sold it to me, but I have his phone # and first name. And the receipt of course. Are there potential reasons this phone would be put on a lost/stolen list? Is this some sort of method created by the seller to get his phone back and with no payment proof (I paid cash). The phone worked for 2 weeks before being 'blacklisted'. So something is up.
I did not steal the phone, I made sure it worked before I bought it. It was brand new unopened. I met the man in person at a public place. I just want my damn phone to work! I believe that if I call Koodo they will assume I stole it and ....do something about it?
What are my options here?
Thanks.
Click to expand...
Click to collapse
Blacklist means stolen and you're hosed. Up to you if you confront seller and I doubt you'll get police to assist since technically you possess stolen property. Call and ask if you surrender device to them would they help recover from thief.
Sent from my Nexus 5 using Tapatalk
and wardwst
Yeah I'd call up and somehow send them the receipt.
g01851 said:
Yeah I'd call up and somehow send them the receipt.
Click to expand...
Click to collapse
Why would he supply me with the receipt, and why would it only get disconnected 2 weeks later.
This is frustrating, i'm pretty sure he blocked my # too so I get busy signal when I try calling him.
If anyone wants to get their feet wet and help me a bit with this please, please respond.
RJ287 said:
Why would he supply me with the receipt, and why would it only get disconnected 2 weeks later.
This is frustrating, i'm pretty sure he blocked my # too so I get busy signal when I try calling him.
If anyone wants to get their feet wet and help me a bit with this please, please respond.
Click to expand...
Click to collapse
Check PM's.
Sent from my Nexus 5 using Tapatalk
Sounds like you bought a hot phone. Why else would it be blacklisted? Something tells me you bought it out of someone's trunk for some ridiculously low price, so what do you expect? You're in possession of stolen property. If something seems too good to be true, it usually is. Since it was brand new, and they had a receipt, it was probably stolen from a retailer, so they probably won't bother looking for it. I mean if they were looking for it, the police probably would have knocked on your door already, it's easy enough to track a smartphone, and besides it's not like stores and the police don't have better things to do than to track every piece of merchandise ever stolen, they'll just write it off as shrinkage. Live and learn.
I work for Rogers and the best thing i suggest is to call koodo and explain the situation. Show them the receipt and they will probably work something out with you. They can call there help desk and remove the phone from there blacklist. Most likely they will just write off the phone. You may need to pay a fee to get it removed from the blacklist though. Next time order from the play store.
bradellis51 said:
I work for Rogers and the best thing i suggest is to call koodo and explain the situation. Show them the receipt and they will probably work something out with you. They can call there help desk and remove the phone from there blacklist. Most likely they will just write off the phone. You may need to pay a fee to get it removed from the blacklist though. Next time order from the play store.
Click to expand...
Click to collapse
Or from Ebay/Swappa. never buy a phone in person
BirchBarlow said:
Since it was brand new, and they had a receipt, it was probably stolen from a retailer,
Click to expand...
Click to collapse
Umm.....typically retailers don't give receipts when you steal something. The presence of a receipt would indicate it was stolen from someone who purchased it.
marleyfan61 said:
Umm.....typically retailers don't give receipts when you steal something. The presence of a receipt would indicate it was stolen from someone who purchased it.
Click to expand...
Click to collapse
This is 100000% correct lol
bradellis51 said:
This is 100000% correct lol
Click to expand...
Click to collapse
unless if the receipt doesn't show the serial/IMEI, the guy bought one, stole one, gave you the stolen one with legit receipt
i know some electronic retailers put the serial number on receipt, dunno about koodo
paperWastage said:
unless if the receipt doesn't show the serial/IMEI, the guy bought one, stole one, gave you the stolen one with legit receipt
i know some electronic retailers put the serial number on receipt, dunno about koodo
Click to expand...
Click to collapse
Yeah this fellow should probably check the receipt to see if the IMEI is on there and if it is that it actually matches the IMEI on the phone and the box.
paperWastage said:
unless if the receipt doesn't show the serial/IMEI, the guy bought one, stole one, gave you the stolen one with legit receipt
i know some electronic retailers put the serial number on receipt, dunno about koodo
Click to expand...
Click to collapse
This sounds like a likely scenario...the seller posted on CL early in Dec for an Nexus 5 or LG G2 wanted...several days later he posted a BNIB Nexus 5 with receipt, which OP purchased. Seller is still active on CL with other phone offers.
wideasleep1 said:
This sounds like a likely scenario...the seller posted on CL early in Dec for an Nexus 5 or LG G2 wanted...several days later he posted a BNIB Nexus 5 with receipt, which OP purchased. Seller is still active on CL with other phone offers.
Click to expand...
Click to collapse
For everyone's info: the IMEI on the Phone matches the EMS on the receipt, it was purchased from a Future Shop. EMS and IMEI are the same thing I believe.
There is an 8 digit number written in pen on the back of the receipt as well. This could mean anything I guess.
markdapimp said:
Or from Ebay/Swappa. never buy a phone in person
Click to expand...
Click to collapse
see me i would never buy a phone from ebay/swappa.. cant someone just say the esn is good or give u a good esn then send a diff phone?? i rather meet in person.. i have got like 3 nice phones from CL.. then i have a chance to look the phone over and check the esn for my self.. i have sprint so i 3 times i got phones from CL i meet the person IN the sprint store to make sure the esn is ligit.. o wait one time i didnt go inthe store but i called to check it.. in person.. i dont trust people dont think i would ever buy a used phone from the internet.. sent in the mail anyways
marleyfan61 said:
Umm.....typically retailers don't give receipts when you steal something. The presence of a receipt would indicate it was stolen from someone who purchased it.
Click to expand...
Click to collapse
bradellis51 said:
This is 100000% correct lol
Click to expand...
Click to collapse
Right, because we all know that insider thieves with access to the store's cash registers could NEVER falsify a receipt
RJ287 said:
For everyone's info: the IMEI on the Phone matches the EMS on the receipt, it was purchased from a Future Shop. EMS and IMEI are the same thing I believe.
There is an 8 digit number written in pen on the back of the receipt as well. This could mean anything I guess.
Click to expand...
Click to collapse
Heh, I was just about to correct my post. I didn't know what an EMS was...sorry.
---------- Post added at 08:27 PM ---------- Previous post was at 08:25 PM ----------
P.Mobile said:
see me i would never buy a phone from ebay/swappa.. cant someone just say the esn is good or give u a good esn then send a diff phone?? i rather meet in person.. i have got like 3 nice phones from CL.. then i have a chance to look the phone over and check the esn for my self.. i have sprint so i 3 times i got phones from CL i meet the person IN the sprint store to make sure the esn is ligit.. o wait one time i didnt go inthe store but i called to check it.. in person.. i dont trust people dont think i would ever buy a used phone from the internet.. sent in the mail anyways
Click to expand...
Click to collapse
Swappa clears the serial before sale, and buyer has some recourse if sale if falsified or otherwise not as described.
wideasleep1 said:
Heh, I was just about to correct my post. I didn't know what an EMS was...sorry.
---------- Post added at 08:27 PM ---------- Previous post was at 08:25 PM ----------
Swappa clears the serial before sale, and buyer has some recourse if sale if falsified or otherwise not as described.
Click to expand...
Click to collapse
yea but cant they still send a diff phone if they wanted to be shady.. swappa's not there when they send it rite?
P.Mobile said:
yea but cant they still send a diff phone if they wanted to be shady.. swappa's not there when they send it rite?
Click to expand...
Click to collapse
Correct. But you can get your money back...
http://swappa.com/risks