[Q] Problems with Desire S - HTC Desire S

Im having this problem with my new HTC Desire S. My screen is not sitting correctly (not that you notice it that much), but it doesnt sit entirely as it should.
Also, when i choose pictures for my contacts, they start out with being sharp, but then turn sloppy, pixelated. Basicly, my contact photos go from good to bad, the 2nd time i try to call the person.
Now shouldnt i be able to switch phones, at the place where i bought it, considering the phone it self is less than 14 days old. I bought it in a scandinavian telephone/internet/broadband company called "Telia". Any scandinavian fellar out there must know what it is.
Anyways shouldnt i be able to get a new phone?

willi0201 said:
Im having this problem with my new HTC Desire S. My screen is not sitting correctly (not that you notice it that much), but it doesnt sit entirely as it should.
Also, when i choose pictures for my contacts, they start out with being sharp, but then turn sloppy, pixelated. Basicly, my contact photos go from good to bad, the 2nd time i try to call the person.
Now shouldnt i be able to switch phones, at the place where i bought it, considering the phone it self is less than 14 days old. I bought it in a scandinavian telephone/internet/broadband company called "Telia". Any scandinavian fellar out there must know what it is.
Anyways shouldnt i be able to get a new phone?
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Click to collapse
The screen not sitting properly sounds like a build issue, if it's that noticeable and annoys you, then it may be worth returning the device in an attempt to get a replacement.
I'm guessing that you store your contacts in Google contacts (in the cloud)...pictures losing detail/resolution is a known issue.

Well, about the screen, there is some space between the screen and the plastic on the left side, where it sits tight on the right. What im saying is, the screen is sitting more to the right.
About the contact issue, i guess im doing the google contact thing, but i cant say. What you described about pictures loosing detail/res is excactly what im experiencing.
So with this info you just got here, shouldnt i be able to get a replacement?
And i dont know if its just me being paranoid, but i might think that my general picture quality has fallen as well, since i got the phone.

willi0201 said:
Well, about the screen, there is some space between the screen and the plastic on the left side, where it sits tight on the right. What im saying is, the screen is sitting more to the right.
About the contact issue, i guess im doing the google contact thing, but i cant say. What you described about pictures loosing detail/res is excactly what im experiencing.
So with this info you just got here, shouldnt i be able to get a replacement?
And i dont know if its just me being paranoid, but i might think that my general picture quality has fallen as well, since i got the phone.
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Click to collapse
If you can see light coming from backlight from the sides/edges/gaps in a dark room (as some users have experienced on this forum) then I'd certainly try to get a replacement, otherwise as it won't affect the phones operation you could just live with it, but it's your call...depends if its going to bug you going forward.
When you say general picture quality, if you mean screen, its probably just getting dirty and smeared with finger prints...etc...looks dull after use compared to pristine perfection out of the box when new.

Related

I held the Fuze today!!!! share your Fuze story

so today was a good day. for one i was blessed to wake up this morning and to top it of i held a ATT FUZE in my hand. it was the best 10 plus minutes in my life while i was wearing clothes lol. yes people i was at the store today in Milford, CT. the sales associate there had a test model. and i must say it is everything you would have guessed it would be. first off both the stores i went to in the Milford, CT area said the phone will be available the first week in november. so the oct. 23 date is a farse. the guy at the store named weel call "joe the plumber" (cause he is so famous these days) said he had his training on this past tuesday. and most likely the phone will be in his words. "the same price as the tilt when it came out or price competativaly with the iphone. with the rebate if u get the data upgrade." im probally not going to say any thing about the phone you dont know but it reafems the fact that it is real and is as good as advertized. and in the Milford store i was told i was the only person to ask about the phone so i should be the only one with it for a while. im the 1st person in the list for the saleperson. i cant wait for that call in november.
the phone= it self has the diamond back like the unlocked version. i dont know i asked why cause sprints diamond has a soft touch back and he said "the test group didnt like that feture." but i said if ur typing on the table the phone will wiggle cause of the uneven back. i think att was lazy and told htc to change the keyboard and ship the phone out. lol. and the phone is so light. the tilt is a brick compared to this phone. i currently hava lg cu500 and it is bout .25" taller and not much thicker. and that is good cause you get a ful keybaord.
the keyboard= lost the upper top row of just numbers. but it has a lot of quick bottons for text and internet and such. also has a phone style number pad on the keyboard. the keys felt nice and the sliding was smooth. and the screen responded nice. though the accelerometer was not as resposive as he iphone when you moved the phone when viewing webpages. but the zoom was sick.
the camera= i didnt really take pics but the pics he toke and had on the phone was clear. he also showed me the card reader program. with this program you take a pic of a bussines card and it scans the info and make a new ocntact on your phone. it toke like 15 sec for it to scan i thought it froze but it was understandable and still amazinfg when all the info was pust in the correct name, address, etc. sections on the screen. the touch flo with pics are amazing and the screen is so nice. the phone had a led flash if i remember correct. i was so distracted by the pretty screen and touch flo i didnt take time to look much at the buttons and such on the phnone. but i temember a white/yellow thing below the camera lense.
what the phone comes with. the phone i looked at was a test phone so jow said all he got in his black unmarked box was cd, phone, usb, and charger. i know when i went to the sprint store in Hamden, CT where i live and looked at the diamond it came with that and a holtster, air buds, screen protector. i hope att add these things cause for the price i kinda expect it, and htc makes them for the unlocked phone so it should happen.
touch flo was sick. it works as adverticed. they obviously added a att store tab. the pics scrooled nice, and the music player was cool. the contact was scroolable too. i mean everything that you already know is there.
so in closing. the 1st week in november is the date to look for. not this oct 23 but im ok with being proved wrong lol. please excuse and grammer errors. the price should be $300- $400 with the rebate. its not the iphone so they are not going to make there money of volume. and if i remember correct it is a dark red color. i hope this was helpfull to someone cause i was excited when i saw it. though i played it cool. lol Thanks
BobMarley2k9
That's a loooong story... Here's mine:
Bought one on eBay, had it for 3 weeks, sold for $100 more than I paid, it was fun. The end.
yes i have heard your story many times. i have been reading his site for a whole now. i was simply trying to give a full experience for those that care to read it. im sorry your attention span is limited. ill make my post shorter next time.
BobMarley2k9
BobMarley2k9 said:
yes i have heard your story many times. i have been reading his site for a whole now. i was simply trying to give a full experience for those that care to read it. im sorry your attention span is limited. ill make my post shorter next time.
BobMarley2k9
Click to expand...
Click to collapse
Jeez, don't get your panties in a bunch, loosen up a bit. I didn't mean to hurt your feelings.
BobMarley2k9 said:
yes i have heard your story many times. i have been reading his site for a whole now. i was simply trying to give a full experience for those that care to read it. im sorry your attention span is limited. ill make my post shorter next time.
BobMarley2k9
Click to expand...
Click to collapse
I don't know if he was trying to be pejorative with his reply, but I enjoyed your long post and its little details.
I'm a bit disappointed with the ATT version of this phone from all accounts. There are really two big things for me. First, the top row of keys would be far more useful had it been left alone as numbers in my opinion. I'm sure I'll get used to it if I end up buying the Fuze, but it's still a disappointment.
The second issue is really just an annoyance, which may end up being completely null in the end. It's the Diamond back, and how prone to wobbling it seems it will be. However, without a tilting screen it is unlikely I would ever really be typing on it while on flat surface anyway (in fact, I normally pick up my Tilt to type even with the tilting screen). And ever since discovering Pocket Controller Pro I'm even less likely to even touch my phone while it's on my desk. So maybe the positives of the aesthetic Diamond back actually outweigh the probably minor negatives of its functionality.
salimai said:
I don't know if he was trying to be pejorative with his reply, but I enjoyed your long post and its little details.
I'm a bit disappointed with the ATT version of this phone from all accounts. There are really two big things for me. First, the top row of keys would be far more useful had it been left alone as numbers in my opinion. I'm sure I'll get used to it if I end up buying the Fuze, but it's still a disappointment.
The second issue is really just an annoyance, which may end up being completely null in the end. It's the Diamond back, and how prone to wobbling it seems it will be. However, without a tilting screen it is unlikely I would ever really be typing on it while on flat surface anyway (in fact, I normally pick up my Tilt to type even with the tilting screen). And ever since discovering Pocket Controller Pro I'm even less likely to even touch my phone while it's on my desk. So maybe the positives of the aesthetic Diamond back actually outweigh the probably minor negatives of its functionality.
Click to expand...
Click to collapse
It's odd, my Fuze actually sat on a table and stayed in one position, didn't lean either way, just sat there with the way the back was. I had no problems with it. Also, I'm surprised to see you didn't like the symbols on top, most people I've spoken with (myself included) like the functionality of the symbols. Oh well, to each their own.
Which store in Milford? I used to live there but i'm in college in NYC now. At the Post mall or next to the Starbucks and stuff?
yes the one in the mall. the one by starbuks had a guy that was going for the training but as far as i know there was no test phone at that store. which is weird cause that is the bigger store.
and also i did test typing with the diamond back and it in fact did wobble when typing on a flat surface. though ur right u probably would just hold it rather than type on a flat surface.
BobMarley2k9
Can you guys please tell me:
Did the phone make that shutter noise when you took a picture?
I find that noise annoying when using a camera.
thanks!
theomni said:
Can you guys please tell me:
Did the phone make that shutter noise when you took a picture?
I find that noise annoying when using a camera.
thanks!
Click to expand...
Click to collapse
Even if it does, you can remove it.
With 3rd party software or with a feature that is built-in?
There are countries passing out laws that a camera on a phone must make that noise so people in the area know a photo is being taken. I was just wondering if AT&T Fuze was on that list.
theomni said:
With 3rd party software or with a feature that is built-in?
There are countries passing out laws that a camera on a phone must make that noise so people in the area know a photo is being taken. I was just wondering if AT&T Fuze was on that list.
Click to expand...
Click to collapse
if the phone is on silent it wont or im sure you can do a tweak or registry change anyway
all right, thanks!
A friend of mine got the nokia n82 with a 5 MP camera. The problem that he finds with it is that the camera makes that noise through the speaker when he takes a picture with it. Even when his phone is on silent or when his headphones are plugged in. I don't think he's found a tweak for it yet.
I was just wondering if it was the same with the Fuze. If anyone who has it can confirm it, it will be greatly appreciated.
when "Joe" toke the picture for the business card it did make a flash sound. though i dont know if the feature can be turned off. but like posted before im sure someone here will be able to fix that no prob.
and on a side note has anyone got any new on the android OS working on the fuze.
BobMarley2k9
BobMarley2k9 said:
and if i remember correct it is a dark red color.
BobMarley2k9
Click to expand...
Click to collapse
Woah... I was unaware of this. The ATT Fuze is dark red in color? As in, not black but dark red or is that optional?
Damn, just googled Milford, CT, and it would be an hours drive... Guess I'll have to wait until release to play with the Fuze
P.S. To the guy with the camera questions, every HTC phone that I know of has had the option to turn off the camera sound...
Coola said:
Woah... I was unaware of this. The ATT Fuze is dark red in color? As in, not black but dark red or is that optional?
Click to expand...
Click to collapse
That's the same question I was about to ask. When you say dark red, do you mean as in the Blackjack II?
yes i do mean a dark red like the black jack II. it was ruby, dark burgundy color. i maybe mistaken cause i was blinded by the sole fact that i has the phone in my hand. lol
ill probably go look at i again this weekend or today. but i dont want to seem like that weird customer that comes in and never buys anything. i work sales and i hate that BS. lol
Black93300ZX said:
It's odd, my Fuze actually sat on a table and stayed in one position, didn't lean either way, just sat there with the way the back was. I had no problems with it. Also, I'm surprised to see you didn't like the symbols on top, most people I've spoken with (myself included) like the functionality of the symbols. Oh well, to each their own.
Click to expand...
Click to collapse
Well there are two reasons I would prefer the numbers. First of all, it's more like an actual computer keyboard. That would make it more comfortable and normal feeling - at least in theory. Second - and more importantly - I type numbers more often than I type symbols. Having the convenience of not needing to press the function key would be very nice.
I suppose it could go either way though. I'm definitely going to try out the keyboard before I buy, and I'll likely try out the Sprint version (or unlocked HTC version, if I can get my hands on one for a few minutes without purchasing it) also just to make sure. With a fifth row, I'm sure it's an improvement over the four rows on my Tilt no matter which configuration though, so it's not even close to a deal breaker. Just a little disappointment.
Out of curiosity, why would you prefer symbols? I really can't think of a reason why they would be better than numbers, so I'm wanting to know from someone who has that opinion.
salimai said:
Well there are two reasons I would prefer the numbers. First of all, it's more like an actual computer keyboard. That would make it more comfortable and normal feeling - at least in theory. Second - and more importantly - I type numbers more often than I type symbols. Having the convenience of not needing to press the function key would be very nice.
I suppose it could go either way though. I'm definitely going to try out the keyboard before I buy, and I'll likely try out the Sprint version (or unlocked HTC version, if I can get my hands on one for a few minutes without purchasing it) also just to make sure. With a fifth row, I'm sure it's an improvement over the four rows on my Tilt no matter which configuration though, so it's not even close to a deal breaker. Just a little disappointment.
Out of curiosity, why would you prefer symbols? I really can't think of a reason why they would be better than numbers, so I'm wanting to know from someone who has that opinion.
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Click to collapse
i think most people don't mind the number PAD because you can press Fn twice to do a number lock. And since the numbers are grouped together, theoretically it's easier to type series of numbers...ie. phone number
i didn't like the fact that 5th row # was removed (they added that 5th row for THAT REASON!), but then I can see other people's point as well...oh well, i've come to accept that fact, as long as Fuze doesn't make us wait any longer

Fuze - Paint Chipping?

I have had my Fuze for about 2 weeks. Never dropped it or anything, in fact I baby my phones to the point that the wife makes fun of me for doing so . Anyway, right below the slide-out keyboard, I noticed two small chips about an inch apart from each other. One below the wifi key and one below the internet key. It also looks like the inner lip of that part is also starting to show wear. This is under light to medium use, mind you. I am thinking about exchanging it, however if this is a common problem, I would rather just get a different phone.
Add in the fact it took me a few days to get the phone exactly how I want it. Anyone else having this issue?
I don't think they would admit it if they were.
...just kidding.
As a matter of fact, I found those two chips!
I will have my phone 3 weeks come friday...
You mean you have chips in the exact same spot?
Unless you are withing 30 days, cosmetic damages are not considered valid exchange reasons. Hope you have insurance.
I only had the phone 2 weeks. the guy at the ATT store said to come back tomorrow when a manager was there to do an exchange. Even if I had problems, I paid with American Express. My problem is if it is a design flaw, a replacement would only be a temp. solution.
After reading this thread I looked at mine, which I've had for around two weeks and I also see a small chip right under the 'internet' key.
It's matte black so it does stand out, but I had to look for it.
WTF??
Chip under PTT button
Oh wow, I just noticed a chip right under the internet button. It seems is positioned right under the left side of the PTT when the slider is closed. I baby my phone like nobody's business. Had the Fuze since launch.
Well, if it is a design flaw (which it seems to be) it seems like it is something HTC needs to handle. Exchanging one from ATT will only result in the same thing happening.
yeah i have it too but its soooo small to notice right now and i have had my fuze for about 2 weeks too.
If anybody else is having this issue let us know. This is something that needs to be brought to HTC's attention, especially for a $400 phone.
Mine is also chipping under the OK, CV, spacebar, and Wifi
I am thinking about returning it to AT&T, but hate to have to add everything all over again, especially if the new one will do the same thing. I contacted HTC and suggested I just exchange it...anyone else going to do that as well?
hchavarria said:
Mine is also chipping under the OK, CV, spacebar, and Wifi
Click to expand...
Click to collapse
I got my Fuze from Amazon less than 2 weeks ago, and am noticing the exact same thing on mine, though the one under the WiFi is the only one you can really see, and even it's hardly noticeable (I never even noticed this until I saw this thread, that should give you an idea of how TINY they area). I'll keep an eye on it, but don't plan to exchange it unless this spreads or the chips get worse.
Edit-I baby mine like crazy too, as do most of you on here it seems. That fact, and the fact it's happening in the SAME spots on everybody's Fuze says to me it's a manufacturing defect, and hopefully this is the extent of it. Thankfully so far it's basically unoticeable, though on a phone at this price level there shouldn't be any such defects, no matter how tiny they may be.
I too hope this is the extent of the defect. If it does get worse, I will just contact HTC and explain the situation.
I second this:
under the internet key, calendar key, very tiny spot under wifi.
As i have babied mine, seems like an design issue as well.
Looking from the side profile, you can see that the surface underneath the volume key are touching the side, so it may be the cause that scratches the surface. Can someone starts off a petition?
I already contacted HTC about this issue, however for now the only option would be to exchange it where you bought it. As I mentioned before, if it is (and I would assume it is) a design flaw, it will just happen again with a new one. The only thing I can think of is waiting to see how extensive the damage becomes and if it gets real bad, to return it to HTC.
I gave HTC a link to this thread as well to show them others are having the same issue.
Same problem here on my Fuze, under the Wifi button. I've also had my phone for a little over two weeks and take extremely good care of it. For the WiFi button area of the phone, the only thing I can see is that this is right where the top line of the lower controls (like the line that separates the screen from the home button) hits. And the phone appears to have enough give that when you push down on the home key it constantly hits there. Thats what I am guessing is doing it.
Just a thought...
Hey guys I am super anal when it comes to my phones so I believe I qualify to make an educated guess about this. lol. First of all I noticed the same exact "chips" very soon after I recieved my phone.
At first I too believed them to be wear marks but after further examination I came to the conclusion that they must be production flaws, such as break off points of the plastic mold or something.
I believe this because I simply havent used the phone enough to cause the marks not to mention the mark under the space bar doesnt ever touch the back of the screen. Seeing as everyone has the marks almost exactly in the same place gives more credence to it being a production flaw.
Now moving on to the more frustrating and serious flaw. If you guys look real close I bet you find dust pieces under the glass and against the lcd. I can live with the chips, but I can't stand the dust.
I'm on my 3rd Fuze for warranty reasons, and the 2nd one I got was returned because of this problem. Does anyone have a good camera to post a macro photo for illustration? I would do it but my current handset does not have this issue (and i hope it never does!)

Loose hard buttons?

First post, I have searched but didn't find anything on this in the forum. So I received my Fuze yesterday via mail from AT&T and I have been playing with it and it is a great device. I have noticed that on my Fuze the hard buttons on the bottom seem to move around on the right hand side as if they were loosely connected. I have made a youtube video to show this movement and I am wondering if this is normal for the Fuze/Touch Pro or if mine may be defective. Thanks for any help in advance and I will certainly be using this forum for lots, good community you have here.
http://www.youtube.com/watch?v=7-0JOiBEiWY
16 views and noone can verify if their Fuze also has loose keys on the bottom? I thought this one would surely get a quick response since it is so simple.
I just want to know if I should not worry about it or if I should consider sending it back before I start to get into flashing ROMs and whatnot. It very well could be that this is just the way it was designed but I have no idea.
Mine also does it. Never payed attention until you pointed it out. Not too worried about it though.
I'm also not too worried about it myself but just wondering if that is something standard with the device or if only some of them do it? Thanks for the response.
This is certainly faulty. My TP keys move a little bit, but not that much. I am sure yours is buggy. But... I think it is not getting worse because the movement is limited by the frame
My TyTNII/TIlt did the same thing and HTC said this was normal. I just hope they don't decide to make a car, the wheels would fall off any they would tell you it was normal.
I did end up sending a message to HTC to see what they had to say. I'll inform if i get a response.
I've had 4 units, all of them did it but one, and that one had a pad piece that was such a tight fit that it rubbed on the bottom of the screen when you pressed the home or back button. They all seem to be slightly different sizes.
When you buy HTC, don't examine too closely or you'll always be disappointed.
kgbeezr1 said:
I've had 4 units, all of them did it but one, and that one had a pad piece that was such a tight fit that it rubbed on the bottom of the screen when you pressed the home or back button. They all seem to be slightly different sizes.
When you buy HTC, don't examine too closely or you'll always be disappointed.
Click to expand...
Click to collapse
Same here.. made the worced noise. Really disconcerting, eventually it seems to have filed it's self to the exact fit
Not loose
ECdOc said:
16 views and noone can verify if their Fuze also has loose keys on the bottom? I thought this one would surely get a quick response since it is so simple.
I just want to know if I should not worry about it or if I should consider sending it back before I start to get into flashing ROMs and whatnot. It very well could be that this is just the way it was designed but I have no idea.
Click to expand...
Click to collapse
My HTC Fuze (AT&T) does not have loose key on the bottom.
my Fuze is rock solid. It is a perfect fit, sturdy, and held in place.
Looks like your touchpad has a broken screw hole or missing a screw entirely. I definatly wouldn't be satisified with that.
I have checked 2 and both had the loose button panel
HTC responded with:
Thank you for sending your email inquiry about your device.
I understand you have an HTC Fuze with AT&T service and your device may have loose buttons on the right side. I know that this situation can be frustrating when your device buttons do not perform the way you expect. If you suspect the buttons are loose, you should contact AT&T about this issue. They maybe able to exchange or replace the device for you.
Robert, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.
HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com
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Click to collapse
So I went to the AT&T Store to talk to one of them and to check the phone there and that display phone had the loose buttons. I am going to try to check the rest of the stores. I am going to hang onto mine as it really isnt an issue and I still have the warranty if something goes wrong. Still I would like to get this poll filled out as it is now an interesting thing to me.
I bought mine on 1/27 and it is loose on the right side too
I went through three Fuzes for various different problems. The one I have now has an uneven lower button area...the left side facing up is higher than the right which causes a sharp corner. I was just happy it wasnt worse. If you compare the build quality to the sprint's touch pro there is no comparison, the sprint version is solid, every one I've handled has felt well built and had no problems like this.
Mine does exactly the same, had it for a week, but only noticed it yesterday. Probably not quite as bad as the video tho....
My Kaiser also does it but i'm not worried out that as the button pad is 'encapsulated' by the cover and doesn't any where near like the TP. The other thing I'm not too keen on is the hard qwerty keyboard doesn't feel as robust as my kaiser one either.
This is must disconcerting as I look after my phones really well.....
geirgear said:
My HTC Fuze (AT&T) does not have loose key on the bottom.
Click to expand...
Click to collapse
+1
Other issues though.
Yep, mine has just started to do this
not as severe as yours
my doesn't

Dirt in screen Verizon galaxy s3

Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
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Click to collapse
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
I would exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
DarkMage619 said:
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
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To be honest I have more crap stuck in between my screen protector and the Glass. It's hardly noticeable so I'm not really worried. I know if I go into a vzw store they will be difficult. Even if I get a new one it could have a dead pixel smack dab in the center. Still an awesome phone.
It was a huge pain getting my Galaxy S3 replaced at a Verizon store for a legitimate problem- I had a dead pixel. The employee helping me refused to replace it, until finally the manager came and looked at it, deeming it a legitimate problem and allowed me a swap for a new device.
So if it doesn't bother you, don't worry about it.
I had my first GS3 replaced by T-Mobile. Right after I called they sent a brand new one overnight at no cost to me. Sent first phone back with the included return shipping label. Everything was easy as pie.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
I'm debating because right now I am bothered by it, but I know in a little while I really won't care. I'll see if I can get it replaced, but if I can't it won't be the end of the world.
Judge34411 said:
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
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Ha Ha, well I got two new ones. the second one had a dead pixel right in the middle.
Dirt Or Dead Pixel Under Screen
I just went through this myself, I bought a new S3 from Future Shop, it was great for the first 7 days then I just happened to have a grey wallpaper up and I noticed faint black lines almost in the middle of the screen and they ran from the top to the bottom, and as I scrolled the wallpaper back and forth they were very noticeable, I myself am the type of guy that now that I know its there it drives me crazy, I ended up taking it into the store and the sales rep looked at it and pulled another out to compare, he sat there for 10 minutes comparing it and finally told me the new one has the same lines but refused to show me it. So I took my phone and left. After I get home just before bed I noticed a black dot near the top, I tried wiping it off for I thought it was dust but it did not move, I could not figure out what it was, I thought dust but how did it get there in a matter of a few hours when I don't put my phone anywhere that it could cause dust to get into the screen like that, I ended up shinning a light on it with the screen off and it was not there so it was a pixel issue, I ended up going back to the store this morning where I had to argue and complain for 20 minutes before they finally exchanged it as they tried telling me it was dust behind the screen, anyway the new one is perfect. There should be no issue when you want to return or exchange your phone especially when you just shelled out $600 to buy it. But I suppose with the mass production of these phones there is bound to be issues with some.

This phone is complete garbage.

I started off with the One and didn't like it because my phones looked like this http://s16.postimg.org/rz4843lud/image.png
Like seriously I went through 3 of them and they were all like that, so I told my network I wasn't happy and I wanted to get a GS4 instead because I knew the build quality would be great.
So I did that and waited for the GS4 to come out and got my phone the other day and oh look another faulty phone. This time with the GS4 I have crazy ghosting issues and a pink tint of the screen, to top that off I have 3/4 dead pixels on the screen. Only now I'm out of exchanges and cannot exchange the phone again, even though I've had 4 faulty phones in a frigging row. Like are phones getting worse or something because this is the first time I've had any trouble. This isn't my picture but this is what my screen looks like at the bottom... http://i.imgur.com/9jhVEnr.jpg
On top of that though the phone has major problems elsewhere.
- I cannot install to Micro SD, like wtf? When did this change? I always could on my last Android phone a couple years ago. There is like 8GB internal on this phone that I can use, it's stupid, I've already filled it up with apps. The One had 29GB usable, so much better and the phone is cheaper too but there is only a 16gb version of the GS4 and it's way more expensive as well. In my mind Micro SD is made useless if I cannot install to it as everything else is on like Play or my pictures are automatically uploaded or video is all streamed now from stuff like Netflix etc etc.
- The loudspeaker is crap, they've made no effort with it, it's worse than my last phone and way worse than the One.
- The camera is crap, the FoV is too narrow, the shutter speed is too slow, no OIS, everything in the video is way too shaky and every picture is over saturated like mad. Like every picture looks like a cartoon and no settings I try is changing that, if you zoom into a picture it looks so stupid. The mics are just ****e, the audio quality is so bad, Samsung have made no attempt to improve them what so ever, good luck recording loud sounds because you cannot...
- Touchwiz is worse than ever, I mean I used to like it when it was based on GB, it was really nice and actually improved Android back then. Now however it's a bloated mess with far too many menus and nothing is where you expect to find it. If I'm trying to turn sensor features on and off for example, you think you've turned one on but it's not working, you have to then go through sub menus to find the one option that is off under that sensor menu. It's laid out so badly, it looks really bad now, so out dated and it lags quite often as a result. The worst thing of all is how much space it takes up....
Apart from the phone feeling so nice in the hand and being well made on the whole, I just cannot see any good qualities. I mean I wish I stuck with the One now, even with the Speaker grills coming off, the phone still manages to be way better. Sadly now I cannot have another exchange and go back and I doubt anyone wants to buy a GS4 with a crap screen. My only option left is just to complain to my Network and refuse to pay them until it is sorted because 4 faulty phones in a row is not acceptable IMO.
Post ur picture first. I dobt know why people come here with other peoples problem making it theirs and bash the devices they cant get.
Sent from my GT-N7000 using xda app-developers app
dead pixels? I have never seen an amoled screen with dead pixels, can you post a pic?
not saying I don't believe it, but that's just VERY rare
I'm hoping the screen issues are fixed soon by OTA or by the XDA members
install to micro SD... well... where have you been living for the past two years? lol
(there's another way though, check out FolderMount by a fellow XDA member)
loudspeakers, yeah true. not that it matters that much, to me at least. maybe samsung feels the same. they are good enough.
camera, I agree with the FOV. the rest can be improved over time with software, that's what XDA's for.
touchwiz, that's completely subjective. I kinda like it. even though I will be changing it, just because I like to make the phone my own.
advantages over the one?
1.9GHz, AMOLED display, bigger screen, removable (and bigger) battery, micro SD slot, air view (which will be supported by CM from what I've read!!), etc...
you know, there is no perfect phone. it's just up to you to choose which phone's downsides you'd rather live with.
I'm no samsung fan boy, but the S4 is just the phone I want. I can still see why people would chose the One, but I wouldn't.
Sorry but I've got to laugh.
You changed out three HTC One's cos the fit of the top of the handset was like 0.0001 mm out?
Get a grip man.
Sent from my GT-I9505 using Tapatalk 2
Tomo1971 said:
Sorry but I've got to laugh.
You changed out three HTC One's cos the fit of the top of the handset was like 0.0001 mm out?
Get a grip man.
Sent from my GT-I9505 using Tapatalk 2
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+1, I mean seriously, I can barely notice the gap there. And he ditched One for that? LOL.
And honestly, seems like a troll - intentional or otherwise. Assuming that you are not trolling and is serious, get a replacement because I'm fairly sure that you've got a defective unit. Also post a picture of your screen because we'd all see to see that "miracle" unit.
Tomo1971 said:
Sorry but I've got to laugh.
You changed out three HTC One's cos the fit of the top of the handset was like 0.0001 mm out?
Get a grip man.
Sent from my GT-I9505 using Tapatalk 2
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LOL
Terrorantula said:
oh look another faulty phone. This time with the GS4 I have crazy ghosting issues and a pink tint of the screen, to top that off I have 3/4 dead pixels on the screen. Only now I'm out of exchanges and cannot exchange the phone again, even though I've had 4 faulty phones in a frigging row. Like are phones getting worse or something because this is the first time I've had any trouble. This isn't my picture but this is what my screen looks like at the bottom... http://i.imgur.com/9jhVEnr.jpg
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Click to collapse
Call Samsung and tell them the deal, they will correct it.
We get it, you don't like the phone, plenty do but you don't - so what do you expect the XDA community to do for you? Sell it or return it and buy something else, that's how things work in life, or were you hoping for someone to drop around, pick it up and morph it to something that's more suitable? Yeah really...
tuxonhtc said:
+1, I mean seriously, I can barely notice the gap there. And he ditched One for that? LOL.
And honestly, seems like a troll - intentional or otherwise. Assuming that you are not trolling and is serious, get a replacement because I'm fairly sure that you've got a defective unit. Also post a picture of your screen because we'd all see to see that "miracle" unit.
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Click to collapse
If the HTC Ones were deemed as faulty by your provider and the S4 is deemed the same, there is no reason why you cant get many many replacements.
Its only if your right to refund/replacement is 'cos I dont like the phone' does the issue of running out of replacements become an issue.
TBH, Ive said before, and I will say again, I think people can be a little too over critical of devices that have gaps or apparent 'faults'. Its only due to forums like this that things get noticed. I can see a very slight pink tinge on my screen but been honest, I doubt if I would of seen that if I didnt know others had reported it.
My S4, as did the Note II before it, seems to be ok build wise.
I owned S3 since it begin shipped. Now I own s4 and have to say that, loudspeaker is much better than s3. I don't know how one's speaker but I am happy with s4's.
The S4 is actually a very good phone all the gesture features etc are very good, sound qaulity in audio is fantastic and loud too, phone looks and feels great,
however I do agree that 8gb internal sucks the not being able to transfer apps doesnt really bother me much, he FoV in camera does suck and so does video audio, especially when compared to my HTC one.
Overall it is a better phone than the HTC one but itsnt worth nearly £90 - £110 more (carphone and phones 4 u) and I will be getting one when the price drops from £580/600.
Get to see what Samsung do because my Network wants nothing to do with it, tbh don't want to deal with them anymore if this is how I get treated. Those gaps on the HTC One weren't off by a little bit, they were slowly lifting up more and more, you could push them in, clearly not glued properly. Why should I settle for a poorly built device? Lock into a contract for 2 years, just not good enough. All three HTC Ones had dead and bright pixels anyways, like had 5+ each but they were so small you couldn't see them unless you turned brightness to full.
Anyways considering my screen looks like that and has massive ghosting issues, exactly like what other people have posted, it's my right to have it changed. I didn't use my pictures because it wasn't coming out on my camera, that image though shows exactly what it looks like much better than any of my shots. I obviously have a GS4 because I compared the camera to the One and the 808 in another post and you can obviously tell from the FoV.
I think this thread has run its course... closing it before the real trolling starts

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