[Q] Nexus S 4G + IMAP = "attachment cannot be displayed" - Nexus S Q&A, Help & Troubleshooting

So, I work for Sprint and I'm trying to help a customer with setting up his business-GoDaddy email via IMAP. He pays for whatever GoDaddy offers so he can have full IMAP features such as viewing sent mail... I'm not certain what else this extra entails but he's paying for it. I verified on the phone with GoDaddy support.
Everything works fine with mail except for whatever reason, the device goes to fetch attachments, and quickly says, "fetching attachment"... "attachment cannot be displayed. This happens regardless of file extension. Now, we are using the native mail app, I've installed Adobe Reader and one of the light MS Office type of applications thinking it might be a file association issue. Still didn't fix it. If he has to invest in a better mail client, that's fine, I just want to suggest one that we know works. Should we try POP mail instead with the native mail app? We don't really care as long as he can view his attachments. I'm familiar with Touchdown for email but not certain it handles IMAP. Really, as long as the end result is viewing attachments, the path doesn't matter.
Thanks so much for your help guys.

Related

How do you PUSH (email, that is)?

I'm looking to partake of some vendor's service for the purpose of PUSH functionality. What does everyone here use? Their own MSE box, hosted Exchange, 4smartphone.net, web2mail.com, or some other service?
Personal Notes
- 4smartphone.net looks like the best, but you have to pay a year in advance (no monthly payments). Forget that.
- web2mail.com doesn't look like it supports SP2 which enables Push.
- I don't have a license to run my own Exchange box
- Other hosting services chanrge $15+/month and mostly without SP2.
What else are the choices out there? Now that we have ROM's that support it, I would assume MANY people will be looking for a solution on the server side.
Use vgsmail and keep your current mail server.
http://www.vgsmail.com/ppc/
Anyone else? This should be a pretty active thread... but only one response.
BTW, I saw someone mentioned www.utica.nl
jeremyjoslin said:
Anyone else? This should be a pretty active thread... but only one response.
BTW, I saw someone mentioned www.utica.nl
Click to expand...
Click to collapse
I use 4smartphone.net as of yesterday -
I've set up mail forwarding from my belfast-biker.com domain to the 4smartphone one, it sync beautifully, BUT...!
It syncs lovely between OWA (I think that's it, the web-based Outlook thing) and the Exec, but there seems no link with my normal Outlook, and I'm sure there should be.
Also, when I receive emails, they go to my device, and my OWN, but not to my normal Outlook anymore, I'm sure it's coz I've failed to establish a link I should have done.... any help?

Exchange in new Froyo 2.2 JI6 ROM

It appears that the stock mail client in the new 2.2 ROM has fulll Exchange Support. I was able to do a remote wipe of the device from Outlook Web Access. Once I intiated the wipe on my computer my phone rebooted and formatted itself. I then received the following email:
The remote device wipe has completed successfully.
The remote device wipe you initiated from the Mobile Devices Options page on 10/1/2010 10:16:04 PM is complete.
Device type: Android
Device ID: androidc1773342835
Note: To sync with Microsoft Exchange, you must remove this device from the list in the Mobile Options page.
Otherwise, for security purposes, your device will continue to clear data if you try to sync again.
Also, the stock mail client now has the ability to move email to folders.
Seems to work well.
i cant get my [email protected] to works on push email. it only works with polling.
Some other changes to Exchange email:
Phone numbers in emails are selectable, but not in calendar appointments (still). Now it is no longer possible to go into edit mode on calendar appointments you don't own - so no way to cut/copy/paste phone numbers into dialer.
Still no support for Exchange groups - but google groups work - they have to be created on the computer.
GAL is the same - no way to access phone number (that i can find) only email lookup.
Email search is only on the handheld, not on the server.
PIN lock works, but no way to set time. It seems immediate, so either on or off, but it does take the place of swipe to unlock.
Stock email seems almost as fast as lagfix email - so moving through and deleting is much better then 2.1
Do tasks sync yet? If not, I can't believe it. Why is it so hard to sync tasks?
Also, does this support HTML email? I know touchdown does this but the stock email in 2.1 does not.
rkorzuch said:
It appears that the stock mail client in the new 2.2 ROM has fulll Exchange Support. I was able to do a remote wipe of the device from Outlook Web Access. Once I intiated the wipe on my computer my phone rebooted and formatted itself. I then received the following email:
The remote device wipe has completed successfully.
The remote device wipe you initiated from the Mobile Devices Options page on 10/1/2010 10:16:04 PM is complete.
Device type: Android
Device ID: androidc1773342835
Note: To sync with Microsoft Exchange, you must remove this device from the list in the Mobile Options page.
Otherwise, for security purposes, your device will continue to clear data if you try to sync again.
Also, the stock mail client now has the ability to move email to folders.
Seems to work well.
Click to expand...
Click to collapse
I went ahead and updated to the Froyo leak and am now having issues setting back up my Exchange. I removed the devices from the mobile options page.
When I go to setup Exchange on the phone, it successfully re-list my device on the mobile options page but fails on the email setup. Any ideas?
Error: "Setup could not finish: Cannot connect to server"
Mobile Options Page:
"Status: OK
First Sync on: Sun 10/3/2010 3:19 PM
Device ID: validate"
netnerd said:
i cant get my [email protected] to works on push email. it only works with polling.
Click to expand...
Click to collapse
You have to use m.hotmail.com as your exchange server address and use your email address as username. You need to do manual setup instead of letting it auto search for it.
BTW, the Froyo email client also takes away the sync schedule and sync size options. There is no way to turn off email sync during night time
On the plus side, you can add more than two exchange accounts now.
If you have email being moved unread on server to specific folders, does it show up on the phone client?
I have folders per person in my company. I have setup rules to automatically move unread messages to their folder. Will these messages show up on my captivate?
Sent from my SAMSUNG-SGH-I897 using Tapatalk
keitht said:
Do tasks sync yet? If not, I can't believe it. Why is it so hard to sync tasks?
Also, does this support HTML email? I know touchdown does this but the stock email in 2.1 does not.
Click to expand...
Click to collapse
Why do you say 2.1 doesn't support HTM email? I get HTML messages all the time and they show up like HTML - I don't see tags as the email is rendered. If the email client didn't support HTML, then you would see all the brackets and tags as plain text.
Could be a server setting is not telling your phone to treat the email as HTML.
alphadog00 said:
Why do you say 2.1 doesn't support HTM email? I get HTML messages all the time and they show up like HTML - I don't see tags as the email is rendered. If the email client didn't support HTML, then you would see all the brackets and tags as plain text.
Could be a server setting is not telling your phone to treat the email as HTML.
Click to expand...
Click to collapse
That is exactly what I see. If I use Touchdown, it works perfectly so I know it is not my Exchange server. I am using Exchange 2003.
Krad said:
If you have email being moved unread on server to specific folders, does it show up on the phone client?
I have folders per person in my company. I have setup rules to automatically move unread messages to their folder. Will these messages show up on my captivate?
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Click to expand...
Click to collapse
There is still no setting to control which folder sync automatically. So if I go into my Junk folder - it is empty unless I refresh. When it does sync, the unread emails put in the junk email folder via a rule, show up as unread.
alphadog00 said:
Why do you say 2.1 doesn't support HTM email? I get HTML messages all the time and they show up like HTML - I don't see tags as the email is rendered. If the email client didn't support HTML, then you would see all the brackets and tags as plain text.
Could be a server setting is not telling your phone to treat the email as HTML.
Click to expand...
Click to collapse
Not really. EAS protocol requires client and server to negotiate protocol versions. If either client or server does not support HTML, Exchange server will strip off all the HTML stuff and send only the plain text email body to the client. So, no, you should never see HTML tags in Exchange client. So the only way to tell if you're reading HTML email is to check out the email with embedded images or different fonts on different part of the email message.
foxbat121 said:
Not really. EAS protocol requires client and server to negotiate protocol versions. If either client or server does not support HTML, Exchange server will strip off all the HTML stuff and send only the plain text email body to the client. So, no, you should never see HTML tags in Exchange client. So the only way to tell if you're reading HTML email is to check out the email with embedded images or different fonts on different part of the email message.
Click to expand...
Click to collapse
I was just trying to get OP to explain why he thinks HTML mail wasn't working under 2.1 - maybe he is using the Exchange client with a non-Exchange server. If you don't see tags, but you do see pictures, there are clickable links that don't look like URLs, and there are colors and shading - then HTML email is working. It worked fine for me in 2.1.
I was also thinking of the case of forwarded emails or originating servers where the mime type is text but the content is HTML - Exchange is going to pass it through with all the tags in the plain text - so it would look like the client is not rendering it.
Showstopper - found by Ogar1978 and I just confirmed it.
Forwarding and Reply in Exchange losses all comments that were not part of original email. Althoug i had one reply go through with my comment but not the original text.
alphadog00 said:
I was also thinking of the case of forwarded emails or originating servers where the mime type is text but the content is HTML - Exchange is going to pass it through with all the tags in the plain text - so it would look like the client is not rendering it.
Click to expand...
Click to collapse
It doesn't work that way. I never, through many email clients and mobile phones, receive any emails look like what you described.
HTML email is designed to be backward compatible with plain text email so that the situation where you described will never happen. The main message body is contained in the email text while all the tags, images are attachments. An HTML capable email client will have to re-assembly email text with the attachments to reconstruct the HTML page out.
alphadog00 said:
I was just trying to get OP to explain why he thinks HTML mail wasn't working under 2.1 - maybe he is using the Exchange client with a non-Exchange server. If you don't see tags, but you do see pictures, there are clickable links that don't look like URLs, and there are colors and shading - then HTML email is working. It worked fine for me in 2.1.
I was also thinking of the case of forwarded emails or originating servers where the mime type is text but the content is HTML - Exchange is going to pass it through with all the tags in the plain text - so it would look like the client is not rendering it.
Click to expand...
Click to collapse
I can promise you it is not working for me at all. Not in 2.1 and I just upgraded to 2.2 and still does not work. I can load Touchdown and when I select the "html email" option, I see it exactly as I see it in Outlook with images and all with no tags or URLs. I would use Touchdown but I prefer the integrated email with stock so I will have to deal with it I guess. Attached is an example. I have removed Touchdown so can't prove to you that it does work.
New background colors in mail
This is a nice new feature in 2.2 Froyo... you can change the colors of the background now. Before there was only one choice, now many others. I like dark backgrounds.
Unless you're only reading Chinese or Japanese, you'd better stick to the default white background. Any other color scheme will cause word breaks apart in the middle when ever it reaches the edge.
alphadog00 said:
Showstopper - found by Ogar1978 and I just confirmed it.
Forwarding and Reply in Exchange losses all comments that were not part of original email. Althoug i had one reply go through with my comment but not the original text.
Click to expand...
Click to collapse
Deff. a showstopper for anyone trying to use the phone as at a corporate level.
I am going to troll the I9000 boards and see if the froyo they have been running has the same issue and if so if there has been a fix.
keitht said:
That is exactly what I see. If I use Touchdown, it works perfectly so I know it is not my Exchange server. I am using Exchange 2003.
Click to expand...
Click to collapse
Exchange 2003 does not support html email via true push. Iphones and touchdown uses a different methods to download emails. I believe they use the owa to download emails differently than stock clients. It is not true push. you need newer exchange 4 true html pushing with stock email clients. Varying of course the client can handle html.
I have noticed that I am still having a problem with emails sent internally that are missing the @domain.com. We have emails generated by web programs that are sent as just the user name. These come to my phone as "null". Very annoying. Can't reply to them without knowing who sent them.
Sent from my SAMSUNG-SGH-I897 using XDA App
Can't make my signature right, always puts is in one line even when I editing my signature I have multiply lines.
Sent from my SAMSUNG-SGH-I897 using XDA App

[Q] HTC Mail, Exchange ActiveSync, and Plain Text E-mail

Hi all,
I'm a new Aria user on ATT (everything still completely stock and vanilla) and I've pretty much got everything setup for Exchange access via ActiveSync. I am able to set the HTC e-mail client to receive HTML formatted messages from our Exchange server. However, I get a fair number of basic plain text e-mails; i.e., there is no HTML information at all in the message body. When I open any message that happens to be plain text only, the e-mail client shows a blank message on open. I'm guessing it's because the application is looking for HTML information, and it finds none. Regardless of message type (HTML or plain text or both), I always see the subject header no problem. If there is an attachment to the plain text e-mail, then I do see the attachment itself, but nothing else of the message body. If I change the message format setting to be Plain Text instead, messages that have already been sync'ed (using the HTML setting) are still blank, but new plain text messages are fine.
EDIT: Some additional info. I'm using Kerio MailServer as my Exchange Server. I have version 6.6 of Kerio, so I had to use the "allow unsupported devices" setting to get the account setup. As a test, I changed my Exchange ActiveSync setup to point to my gmail account; using that server, plain text messages sent to the account are displayed, and they appear to be using some kind of HTML formatting. I don't have a proper MS Exchange server to test out more fully. At this point, it looks to be more of a server issue than a mail client issue, but maybe a little of both. If anyone uses Kerio MailServer, I'd appreciate any tips or experience.
I haven't tried some of the other e-mail clients available; it seems like they all have their ups and downs. I have done a decent amount of searching, but did not find much on this specific issue. Is this problem a known issue (or can anyone replicate it), and is there any chance of fixing it? My preference would be to continue using the stock e-mail app, using the HTML format setting for ActiveSync e-mails, but actually be able to read plain text e-mails!
Thanks in advance for any help or suggestions,
JEBroussard

Email removed after PC download.

Hey guys,
I'm on Windows phone temporarily while my HTC OneX is being fixed.
I'm having a frustrating problem with my email on a Nokia Lumia 610.
Using a POP account the windows phone downloads my emails without any problems. But, once I download the same emails on my PC, the windows Phone decides to remove(from the phone) the same emails rather than leaving copies like both Ios & Android. This is highly frustrating when forwarding Airline tickets or schedules you want to save for later reference. Today I missed a bus because of it. Thanks Microsoft
Anyone know how to fix it? The email settings seemed too dumbed down to be of any use.
Cheers.
First suggestion would be to use an email protocol that is merely old, instead of completely obsolete. POP3 is from the 80s, and it shows. Does your provider seriously not offer IMAP access? There are plenty of perfectly good and free emails providers which do... Some of them will even pull email from other inboxes for you.
Second suggestion, if you absolutely must use POP3, would be to make sure that both the phone and PC are configured to "Leave a copy of messages on the server" when downloading. My best guess as to what's happening is that your PC is configured to download and remove the messages from the server. Then, when your phone syncs with the server again, it sees that the messages it had previously downloaded were deleted from the server, so it deletes the local copies as well.
That's exactly what is happing. I just think its the wrong way. Even my old Nokia dumbphone from 5 years ago left copies of downloaded emails on the phone. As does the Iphone & Android.
Thanks for the help anyway. I don't think Imap is an option.
Gmail, as one example, supports IMAP (for free) and I believe it can retrieve mail from a POP3 server for you too (although I haven't tried). Alternatively, you may be able to set up your POP3 account to forward mail to a Gmail account. IMAP really is just a superior protocol.
Is there some reason you're not keeping the messages on the server after download? I guess I can see why you'd prefer that the phone not remove messages that were removed from the server, but given how little synchronization is possible in POP3 anyhow, I actually think that behavior is better than nothing (although perhaps it should be configurable and for some reason isn't).
I was able to switch to IMAP, but my WP is still deleting the mails after the PC downloads them. UGH.
If I let my PC email client leave the messages on the server, it will constantly re download them. (I think).
I'm sure this is a WP problem/oversight as multiple other devices work correctly.
If your PC email client constantly re-downloads message that it itself has chosen to leave on the server, you're using a truly outrageously bad email client! Even with POP3, it's quite possible for a client to list the messages on the server, and then only download the ones it doens't have. This is how all major email clients work (Outlook, Windows [Live] Mail, Thunderbird, Apple's Mail app, the WP7 email client, etc.) Even better, though, would be to also use IMAP on the PC client, as that way you could truly keep things in sync between the phone and the PC (for example, if you read a message on the phone, it would be makred as read on the PC when you got home, and if you send a message on the PC at home, it would be visible in the Sent Items folder on the phone too).

Mail App

Anyone else found the stock mail appto be a complete pos?
I understand that the Surface RT is more a "Home" device than a "Work" one but still, a better mail app is needed, hell I've even settle on Outlook Express than this lol...
what specifically are you not liking about it? "pos" isn't very useful feedback.
It seems to handle multiple accounts OK - my suggestions:
unified inbox
message preview on/off
image download on/off
Unified Inbox is the number one feature I would like to have in the Mail app.
Trig0r said:
Anyone else found the stock mail appto be a complete pos?
I understand that the Surface RT is more a "Home" device than a "Work" one but still, a better mail app is needed, hell I've even settle on Outlook Express than this lol...
Click to expand...
Click to collapse
It is junk, especially coming from the people who created Outlook. POP3 support is the biggest issue. I thought by now we would see an update, but no go
guitar1969 said:
It is junk, especially coming from the people who created Outlook. POP3 support is the biggest issue. I thought by now we would see an update, but no go
Click to expand...
Click to collapse
I thought by now pop3 would be dead. Horrible protocol for mail
Hello,
i miss a "reading confirmation" for sendet items.
also i think the app has a big failure in syncing imap-directorys.
so on my "surface rt" or my desktop "windows 8 pro 64bit" i have the following issues.
- not all directorys are synct.
(i think there must be a restriction to the count of directorys, becouse new emails in the exist directorys are synct correct.
i have only a overall of 20 root-directory and a 222 down-under-directorys
i missing a count of 14 root-directorys with 71 down-under-directorys
can anyone confirm a restriction of syncing a count of directorys???
For me, the killer lack is the complete inability to send plain text. Too many automated systems, and a few of the people I'm in touch with, can't handle HTML email. Given the simplicity of supporting plain text vs. supporting HTML, it's a very annoying thing to not have.
I also really wish there was some support for user filters. Full integration with Exchange (server-side filters) would be great, but I'd settle for (a lot) less to have anything at all.
The inability to view the compose message window along with any other window at the same time is very annoying. I get that on a low-res display this might be difficult, but while the app is very good at scaling its display as resolution decreases on something like my Surface (right down to being usable while side-snapped!) it's terrible at using the resolution on my desktop.
I'm not experiencing any issues with the mail app. I use Hotmail, so I can set up filters at the Outlook.com website. I have a filter set up to route job-related mails into a specific folder and that's working well. Outlook.com also handles my sender blocking. I have a few folders and they all sync fine. I can view the "compose email" dialogue side-snapped on my surface without difficulty. It's not the most full featured app ever but there's nothing I need to do that I can't. *shrug*.
I think if there's one feature I'd like, it would be to be able to highlight a spam message and select "block future emails from this domain/address" to save me needing to do that on outlook.com
The only thing I now use the Outlook desktop app for is a weekly download & offline backup of my emails.
schettj said:
I thought by now pop3 would be dead. Horrible protocol for mail
Click to expand...
Click to collapse
I agree but unfortunately some big providers still only offer it, like Roadrunner Mail(time warner). I understand the argument to set up a gmail account but MS should be all about flexibility and shouldn't dictate what email service we can use with their devices.
I personally use email pretty much all day every day, for a Microsoft app, it lacks so many features. As a simple start, flagging emails, every email client and their dog can flag emails and show flagged emails, the mail app however can't, its not exactly rocket Science!
Secondly, as mentioned before hand the lack of plain text emails.
The fact it isn't integrated in any way with the calendar, I mean I don't expect a complete replacement for outlook, but even windows phone applications can do these simple things, so why doesn't windows 8 get possibly the worst excuse for a mail app I've ever used?
I only managed to get the built-in Mail app to sync with my Gmail once, after that it throws generic connection errors. It was slow and obnoxious to use, I gave up and just use the web mail interface.
Trig0r said:
Anyone else found the stock mail appto be a complete pos?
I understand that the Surface RT is more a "Home" device than a "Work" one but still, a better mail app is needed, hell I've even settle on Outlook Express than this lol...
Click to expand...
Click to collapse
I put my gmail accounts on the surface mail app and all I want is the "send mail as" option.
When you open a new email you will find your email adress in the left bottom corner. and there is also the possibility to use an another email adress.
@feygor: I agree in general, but there is actually some calendar integration. You can receive calendar invites via the mail app, and respond to them (yes/tentative/no). It's not perfect but it's no worse than on my phone, so far as I can tell, in terms of *that* feature.
Now, the lack of support for flagging (or, especially, the Importance flags)... that's annoying. You can't even filter the mail list to show only the unread messages! That's an option out of the box on WP7...
feygor said:
I personally use email pretty much all day every day, for a Microsoft app, it lacks so many features. As a simple start, flagging emails, every email client and their dog can flag emails and show flagged emails, the mail app however can't, its not exactly rocket Science!
Secondly, as mentioned before hand the lack of plain text emails.
The fact it isn't integrated in any way with the calendar, I mean I don't expect a complete replacement for outlook, but even windows phone applications can do these simple things, so why doesn't windows 8 get possibly the worst excuse for a mail app I've ever used?
Click to expand...
Click to collapse
I agree its not a full featured mail client - it's the first release of the windows 8 store (gag) mail client. There's nothing saying it can't grow into something better, or even that other clients that are better won't show up in the store. As an "adjunct" email client its good enough for now - given I have my phone with me always and it "owns" my calendar, I can manage it there. The calendar sync does work fine with my various calendars, at least
Give it a rev or two. You may not remember the first versions of email and calendar in iOS, but I do. Yeah, they sucked pretty bad too.
Yeah, it's poor enough that I have to use webmail for all my non-Exchange accounts. Kind of sad that my phone is better for email triage than the Surface.
I'm actually tempted to write a new mail app. I have some POP3 and IMAP code sitting around from a few years ago when I was writing a replacement mail client for WM 6.5, so if I get a chance, might see if I can use some of that.
@amb9800: That would be great. It should even be possible to publish it on the store; MS seems willing to let people duplicate the functionality of built-in apps, and the required Capabilities already exist (really, just network access and File Picker, with Share integration if you want to get fancy). Just make sure (especially if it's C/C++ code) that it's reasonably secure...
I only had a problem with the mail app when using it to access my ISP mail account directly. Since setting up Gmail and forwarding my accounts to there I've had no problems with syncing my mails, contacts, calendar entries, chats etc. Strangely my surface is more reliable for chats than my win8 laptop... the laptop is constantly saying it can't connect to various services but the surface is okay.....just my personal experience.
amb9800 said:
I'm actually tempted to write a new mail app.
Click to expand...
Click to collapse
Porting some existing app over should be fairly easy. Let's hope for yours and/or others to arrive
One thing I have noticed people complaining about and I may have an answer.
GMail only allows a certain number of IMAP connections.
If you exceed this, you will get errors. So, if you use Outlook, an iPhone, and a few other devices, you hit the limit.
Additionally, some apps are not following the rules and will open more than one IMAP connection. For example, Thunderbird will use 4 by default!
http://kb.mozillazine.org/IMAP:_advanced_account_configuration
Reducing the number of apps that are hitting your IMAP may help.

Categories

Resources