[Q] HTC Mail, Exchange ActiveSync, and Plain Text E-mail - General Questions and Answers

Hi all,
I'm a new Aria user on ATT (everything still completely stock and vanilla) and I've pretty much got everything setup for Exchange access via ActiveSync. I am able to set the HTC e-mail client to receive HTML formatted messages from our Exchange server. However, I get a fair number of basic plain text e-mails; i.e., there is no HTML information at all in the message body. When I open any message that happens to be plain text only, the e-mail client shows a blank message on open. I'm guessing it's because the application is looking for HTML information, and it finds none. Regardless of message type (HTML or plain text or both), I always see the subject header no problem. If there is an attachment to the plain text e-mail, then I do see the attachment itself, but nothing else of the message body. If I change the message format setting to be Plain Text instead, messages that have already been sync'ed (using the HTML setting) are still blank, but new plain text messages are fine.
EDIT: Some additional info. I'm using Kerio MailServer as my Exchange Server. I have version 6.6 of Kerio, so I had to use the "allow unsupported devices" setting to get the account setup. As a test, I changed my Exchange ActiveSync setup to point to my gmail account; using that server, plain text messages sent to the account are displayed, and they appear to be using some kind of HTML formatting. I don't have a proper MS Exchange server to test out more fully. At this point, it looks to be more of a server issue than a mail client issue, but maybe a little of both. If anyone uses Kerio MailServer, I'd appreciate any tips or experience.
I haven't tried some of the other e-mail clients available; it seems like they all have their ups and downs. I have done a decent amount of searching, but did not find much on this specific issue. Is this problem a known issue (or can anyone replicate it), and is there any chance of fixing it? My preference would be to continue using the stock e-mail app, using the HTML format setting for ActiveSync e-mails, but actually be able to read plain text e-mails!
Thanks in advance for any help or suggestions,
JEBroussard

Related

Auto-delete emails?

Hello Everyone,
I have a T-Mobile USA SDA and had a problem with emails on the device.
Not sure if it is working as designed or if there was a blug, so I thought I would float it by you guys.
Setup:
Mail client on T-Mobile USA SDA
Configured manually to check pop and send smtp with my gmail account. It is set such that the message headers are downloaded first.
I connect WIFI and send/recieve
I receive a header I had sent myself for testing
I click on it and select to download the message body.
I go back to the inbox.
I do send and receive.
I receive the message body.
I read it.
I go back to the inbox.
I do send and recieve.
Result:
The message is removed without a trace. it is not put into deleted items folder, nor does it remain in the inbox folder.
Is this expected behavior? I am not allowed to store mail on my device? Is there a registry setting to change this behavior? There is no options within the application. Is there a registry setting to change wheremails are stored in general? thanks for seeing the barrage of questions!
Yes I got the same result with you. Mine is a Dopod 577w (Tornado in Taiwan). This behaviour also happens to other mail servers.
ni hao,
I had searched a bit about it and found some places explain it. The explanation sounds weak, but it looks like something we will have to live with until either gmail or ms changes their server or client software.
USENET:
Sat, Mar 4 2006 7:24 am
The problem is with the default behaviour of Gmail - it will "hide" all the
already-downloaded mail. Unfortunately, it seems not even now that the beta
phase is long over can you effectively override this behaviour - the POP3
radio buttons just don't stick in the Settings window.
Therefore, the best solution IMHO is switching to an alternative e-mail
client that doesn't remove the messages that are not available online any
more from the local view. The alternative mailer clients FlexMail and Qmail
are like so - see the row "Does it only display mail that is still on the
server? " in the comparison chart of my mailer client roundup at
http://www.pocketpcmag.com/blogs/index.php?blog=3&p=569&more=1 . Of the two,
FlexMail offers scheduling capabilities.
PocketPC MAG:
Does it only display mail that is still on the server? : one of the most-criticized problems with Messaging is that it does not show older messages (messages that have been deleted in the meantime) in the Inbox unless you explicitly (mass-)move them to a separate folder. As can be seen, it's, in addition to Messaging, only nPOPw that deletes the messages from the local view that don't exist on the server any more. The other mailer applications don't.
I might just write a pop/smtp client software myself. Much easier to tweak it to do what I need it to do, and in my previous job I worked for an email client so I know those protocols well. I probably won't add advanced functionality or IMAP/Exchange, because I have no individual use for those.
Very Useful info.
My current solution to this issue is Outlook & ActiveSync. Just download your mail to PC and sync. Mail in mobile Outlook account will not disappear unless you delete them.
By the way, I think Gmail mobile website is also okay for mail browsing & composing.
(it is not a good experience posting reply here using Pocket IE)
I'd like to write a mail client using .NET CF just for fun if I have time. I'm not a C++ guy.

WM5 Messaging -- Can someone hack it to send from multiple addresses?

I love my Hermes but it falls seriously short in one area: I am unable to take full advantage of my Tuffmail hosted IMAP mail functionality (eg multiple folders, each with its own email address). From what I read about Chattermail on the Treo/Palm OS platform it seems to be a much better IMAP mail client than the built in WM5 Messaging application because it supports IMAP IDLE and (very important) allows you to send from multiple email addresses intuitively. I have been trying FlexMail 2007 as an alternative but find it so unreliable and such a memory hog that it is a chore just keeping it running.
Query: Has anyone figured out a way to hack the WM5 Messaging application so that it is possible to change the Sent From email address easily without having to reconfigure the account each time? What I am currently doing with FlexMail is using only one email account linked to my IMAP server but changing the From address as required by using DinarSoft TapText to type in the right Display Name and email address with a single keystroke. My preference would be to go back to WM5 Messaging if I can figure out an easy way to change the From account when I compose a message.
Thoughts?
Edit: Another acceptable workaround would be to create send-only accounts within the WM Messaging application. Unfortunately there is no Send All command (only Send and Receive), and garbage incoming mail servers results in an error message before any message is sent. Other suggestions would be welcome.
I would also like to know this. I host my own webserver, and use it with multiple emails, all of which go to the same account:
[email protected]
[email protected] etc all go to my main mailbox, which i sync through directpush to the phone.
What I want is to be able to hit "from" and change it to "[email protected]" or "[email protected]" or whatever, depending on who I am emailing.
I am also running a Hermes with WM5, and using the core outlook email client software.
Any ideas?

Exchange in new Froyo 2.2 JI6 ROM

It appears that the stock mail client in the new 2.2 ROM has fulll Exchange Support. I was able to do a remote wipe of the device from Outlook Web Access. Once I intiated the wipe on my computer my phone rebooted and formatted itself. I then received the following email:
The remote device wipe has completed successfully.
The remote device wipe you initiated from the Mobile Devices Options page on 10/1/2010 10:16:04 PM is complete.
Device type: Android
Device ID: androidc1773342835
Note: To sync with Microsoft Exchange, you must remove this device from the list in the Mobile Options page.
Otherwise, for security purposes, your device will continue to clear data if you try to sync again.
Also, the stock mail client now has the ability to move email to folders.
Seems to work well.
i cant get my [email protected] to works on push email. it only works with polling.
Some other changes to Exchange email:
Phone numbers in emails are selectable, but not in calendar appointments (still). Now it is no longer possible to go into edit mode on calendar appointments you don't own - so no way to cut/copy/paste phone numbers into dialer.
Still no support for Exchange groups - but google groups work - they have to be created on the computer.
GAL is the same - no way to access phone number (that i can find) only email lookup.
Email search is only on the handheld, not on the server.
PIN lock works, but no way to set time. It seems immediate, so either on or off, but it does take the place of swipe to unlock.
Stock email seems almost as fast as lagfix email - so moving through and deleting is much better then 2.1
Do tasks sync yet? If not, I can't believe it. Why is it so hard to sync tasks?
Also, does this support HTML email? I know touchdown does this but the stock email in 2.1 does not.
rkorzuch said:
It appears that the stock mail client in the new 2.2 ROM has fulll Exchange Support. I was able to do a remote wipe of the device from Outlook Web Access. Once I intiated the wipe on my computer my phone rebooted and formatted itself. I then received the following email:
The remote device wipe has completed successfully.
The remote device wipe you initiated from the Mobile Devices Options page on 10/1/2010 10:16:04 PM is complete.
Device type: Android
Device ID: androidc1773342835
Note: To sync with Microsoft Exchange, you must remove this device from the list in the Mobile Options page.
Otherwise, for security purposes, your device will continue to clear data if you try to sync again.
Also, the stock mail client now has the ability to move email to folders.
Seems to work well.
Click to expand...
Click to collapse
I went ahead and updated to the Froyo leak and am now having issues setting back up my Exchange. I removed the devices from the mobile options page.
When I go to setup Exchange on the phone, it successfully re-list my device on the mobile options page but fails on the email setup. Any ideas?
Error: "Setup could not finish: Cannot connect to server"
Mobile Options Page:
"Status: OK
First Sync on: Sun 10/3/2010 3:19 PM
Device ID: validate"
netnerd said:
i cant get my [email protected] to works on push email. it only works with polling.
Click to expand...
Click to collapse
You have to use m.hotmail.com as your exchange server address and use your email address as username. You need to do manual setup instead of letting it auto search for it.
BTW, the Froyo email client also takes away the sync schedule and sync size options. There is no way to turn off email sync during night time
On the plus side, you can add more than two exchange accounts now.
If you have email being moved unread on server to specific folders, does it show up on the phone client?
I have folders per person in my company. I have setup rules to automatically move unread messages to their folder. Will these messages show up on my captivate?
Sent from my SAMSUNG-SGH-I897 using Tapatalk
keitht said:
Do tasks sync yet? If not, I can't believe it. Why is it so hard to sync tasks?
Also, does this support HTML email? I know touchdown does this but the stock email in 2.1 does not.
Click to expand...
Click to collapse
Why do you say 2.1 doesn't support HTM email? I get HTML messages all the time and they show up like HTML - I don't see tags as the email is rendered. If the email client didn't support HTML, then you would see all the brackets and tags as plain text.
Could be a server setting is not telling your phone to treat the email as HTML.
alphadog00 said:
Why do you say 2.1 doesn't support HTM email? I get HTML messages all the time and they show up like HTML - I don't see tags as the email is rendered. If the email client didn't support HTML, then you would see all the brackets and tags as plain text.
Could be a server setting is not telling your phone to treat the email as HTML.
Click to expand...
Click to collapse
That is exactly what I see. If I use Touchdown, it works perfectly so I know it is not my Exchange server. I am using Exchange 2003.
Krad said:
If you have email being moved unread on server to specific folders, does it show up on the phone client?
I have folders per person in my company. I have setup rules to automatically move unread messages to their folder. Will these messages show up on my captivate?
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Click to expand...
Click to collapse
There is still no setting to control which folder sync automatically. So if I go into my Junk folder - it is empty unless I refresh. When it does sync, the unread emails put in the junk email folder via a rule, show up as unread.
alphadog00 said:
Why do you say 2.1 doesn't support HTM email? I get HTML messages all the time and they show up like HTML - I don't see tags as the email is rendered. If the email client didn't support HTML, then you would see all the brackets and tags as plain text.
Could be a server setting is not telling your phone to treat the email as HTML.
Click to expand...
Click to collapse
Not really. EAS protocol requires client and server to negotiate protocol versions. If either client or server does not support HTML, Exchange server will strip off all the HTML stuff and send only the plain text email body to the client. So, no, you should never see HTML tags in Exchange client. So the only way to tell if you're reading HTML email is to check out the email with embedded images or different fonts on different part of the email message.
foxbat121 said:
Not really. EAS protocol requires client and server to negotiate protocol versions. If either client or server does not support HTML, Exchange server will strip off all the HTML stuff and send only the plain text email body to the client. So, no, you should never see HTML tags in Exchange client. So the only way to tell if you're reading HTML email is to check out the email with embedded images or different fonts on different part of the email message.
Click to expand...
Click to collapse
I was just trying to get OP to explain why he thinks HTML mail wasn't working under 2.1 - maybe he is using the Exchange client with a non-Exchange server. If you don't see tags, but you do see pictures, there are clickable links that don't look like URLs, and there are colors and shading - then HTML email is working. It worked fine for me in 2.1.
I was also thinking of the case of forwarded emails or originating servers where the mime type is text but the content is HTML - Exchange is going to pass it through with all the tags in the plain text - so it would look like the client is not rendering it.
Showstopper - found by Ogar1978 and I just confirmed it.
Forwarding and Reply in Exchange losses all comments that were not part of original email. Althoug i had one reply go through with my comment but not the original text.
alphadog00 said:
I was also thinking of the case of forwarded emails or originating servers where the mime type is text but the content is HTML - Exchange is going to pass it through with all the tags in the plain text - so it would look like the client is not rendering it.
Click to expand...
Click to collapse
It doesn't work that way. I never, through many email clients and mobile phones, receive any emails look like what you described.
HTML email is designed to be backward compatible with plain text email so that the situation where you described will never happen. The main message body is contained in the email text while all the tags, images are attachments. An HTML capable email client will have to re-assembly email text with the attachments to reconstruct the HTML page out.
alphadog00 said:
I was just trying to get OP to explain why he thinks HTML mail wasn't working under 2.1 - maybe he is using the Exchange client with a non-Exchange server. If you don't see tags, but you do see pictures, there are clickable links that don't look like URLs, and there are colors and shading - then HTML email is working. It worked fine for me in 2.1.
I was also thinking of the case of forwarded emails or originating servers where the mime type is text but the content is HTML - Exchange is going to pass it through with all the tags in the plain text - so it would look like the client is not rendering it.
Click to expand...
Click to collapse
I can promise you it is not working for me at all. Not in 2.1 and I just upgraded to 2.2 and still does not work. I can load Touchdown and when I select the "html email" option, I see it exactly as I see it in Outlook with images and all with no tags or URLs. I would use Touchdown but I prefer the integrated email with stock so I will have to deal with it I guess. Attached is an example. I have removed Touchdown so can't prove to you that it does work.
New background colors in mail
This is a nice new feature in 2.2 Froyo... you can change the colors of the background now. Before there was only one choice, now many others. I like dark backgrounds.
Unless you're only reading Chinese or Japanese, you'd better stick to the default white background. Any other color scheme will cause word breaks apart in the middle when ever it reaches the edge.
alphadog00 said:
Showstopper - found by Ogar1978 and I just confirmed it.
Forwarding and Reply in Exchange losses all comments that were not part of original email. Althoug i had one reply go through with my comment but not the original text.
Click to expand...
Click to collapse
Deff. a showstopper for anyone trying to use the phone as at a corporate level.
I am going to troll the I9000 boards and see if the froyo they have been running has the same issue and if so if there has been a fix.
keitht said:
That is exactly what I see. If I use Touchdown, it works perfectly so I know it is not my Exchange server. I am using Exchange 2003.
Click to expand...
Click to collapse
Exchange 2003 does not support html email via true push. Iphones and touchdown uses a different methods to download emails. I believe they use the owa to download emails differently than stock clients. It is not true push. you need newer exchange 4 true html pushing with stock email clients. Varying of course the client can handle html.
I have noticed that I am still having a problem with emails sent internally that are missing the @domain.com. We have emails generated by web programs that are sent as just the user name. These come to my phone as "null". Very annoying. Can't reply to them without knowing who sent them.
Sent from my SAMSUNG-SGH-I897 using XDA App
Can't make my signature right, always puts is in one line even when I editing my signature I have multiply lines.
Sent from my SAMSUNG-SGH-I897 using XDA App

[Q] Nexus S 4G + IMAP = "attachment cannot be displayed"

So, I work for Sprint and I'm trying to help a customer with setting up his business-GoDaddy email via IMAP. He pays for whatever GoDaddy offers so he can have full IMAP features such as viewing sent mail... I'm not certain what else this extra entails but he's paying for it. I verified on the phone with GoDaddy support.
Everything works fine with mail except for whatever reason, the device goes to fetch attachments, and quickly says, "fetching attachment"... "attachment cannot be displayed. This happens regardless of file extension. Now, we are using the native mail app, I've installed Adobe Reader and one of the light MS Office type of applications thinking it might be a file association issue. Still didn't fix it. If he has to invest in a better mail client, that's fine, I just want to suggest one that we know works. Should we try POP mail instead with the native mail app? We don't really care as long as he can view his attachments. I'm familiar with Touchdown for email but not certain it handles IMAP. Really, as long as the end result is viewing attachments, the path doesn't matter.
Thanks so much for your help guys.

[Q] .eml files

Hello,
The problem with .eml files forwarded from hotmail via a windows mobile phone up to date came from the phone or from hotmail?
Can't forward a simple jpg or wav file the exact same way I got it.
Is it a setting somewhere?
thanks
OK, totally not sure what you're asking about here... but I only know of a few settings that affect the email system, an dI don't think any of them are what you're looking for (though I really don't know). Please explain what your problem is,a nd what the desired solution is, more clearly.
WHen I get an email on my phone, via hotmail. With an attachment (in this case, a jpg) and I forward it to someone else, this person received my email, but the jpg file is now ending with .eml instead.
Same for a wav file or PDF. And it's only when I do it from my phone on my hotmail account
With gmail, I don't have this issue.
I don't wanna disable my hotmail account or forward it to my gmail, I wanna keep both.
My phone is a Samsung Focus i917R with OS 7.10.8107.79
thanks
OK, now that I understand what the problem is... I really don't know what's happening. Is it the original attachment just getting renamed, or is the original email being forwarded *as* an attachment (.EML = email message file)? Some mail clients do that by default, and almost all offer it as an option (include original message as attachment when forwarding).
You could also check your Hotmail settings (on the web), see if there's anything about this behavior in there. The fact that the phone only does this on your Hotmail account suggests that the problem quite possibly isn't the phone, but the service. That, I can't really help you with.
Yes it's only the file. The original email is intact.
I'll check on my hotmail settings on the web to see if there's a setting somewhere.
Thanks for you reply
Really out of luck. Can't find nothing to solve it on my hotmail web account.
It's only happen from my phone. I'm using m.hotmail.com to have the push notification.
I'm having the same setup with my Ipod Touch and it's working fine! So, I think it's more a device OS issue
Same here
I tried it, i'm using hotmail now, but that is unbelievable!
If I forward any message then it will be an attachment! If the email that I frowarded got an attachment too, then the message is in the forwarded email, but the attachments goes to the .eml!
What can we do with it?
It's a pain, and a non sense
even same problem here.
I just sent a document from my hotmail to self (using pc)
and then I have forwarded the same mail to other person from windows phone.
It added extra .eml file to attachements.
Where can i file this bug in WP7?
I have the same problem but it happens with all emails (with and without attachments).
All emails are being forwarded inside an .eml attachment and not as inline text. It happens on my wife's phone (Samsung Galaxy S / Android) so the problem probably has to be caused by the application.

Categories

Resources