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[Q] Screen not responding to touch

Hi everyone, just got the tablet today and set it up at work, played with it for bit and everthing was working fine.
Got home about 2 hours ago and now when I wake it from Sleep, the touch screen is not responding at all. Have tried everything, power is 98%, plugged into a PC, did the hard reboot, even wiping the data to start setup again. But all to no avail.
The screen isn't responding at all. Its very frustrating as I want to play with it some more!!!
Hope someone has experienced this and can help.

had the same issue once...i turned it off and left it for about 5min...turned it on and the screen works again...
this hasn't occured since then..probably just a system glitch..

Happened to me once, reset the device and it worked. Now it happened again and its been unusable for a day. If it doesn't work tonight, the $hit is going to hit the fan...

Are you stuck at the lock screen immediately after booting because the unlock function doesn't respond to touch? If so, I'm having the same situation. I really hope that waiting a few minutes does the trick...
Edit: even did a full wipe and the thing is still unresponsive. I assume this is a very bad sign. FML.

Have you guys contacted ASUS support? They will probably have you RMA it. How long did you guys have it before this happened? Now I'm worried that mine will do the same thing.

ASUS support did want to RMA my TF that was having this problem. However, after leaving it off for a couple hours, I went to turn it on to wipe out all my account settings and the touchscreen started working again.
I have no explanation for why it started working though. The last thing I did before it was magically fixed was go through the normal shutdown procedure by answering the 'do you want to shut down' using the dock's mouse instead of just holding down the power button. Maybe that made a difference?

Blue_Man said:
Are you stuck at the lock screen immediately after booting because the unlock function doesn't respond to touch? If so, I'm having the same situation. I really hope that waiting a few minutes does the trick...
Edit: even did a full wipe and the thing is still unresponsive. I assume this is a very bad sign. FML.
Click to expand...
Click to collapse
This is what happened to me. Stuck at the lock screen, no touch at all. After 4 days of waiting for Asus to reply to my email and several disconnected phone calls, I have returned it to newegg. Since this item is still out of stock I expect to receive a full refund. Which is fine by me. June 8th, here I come.

Same thing happened to me, just returned it to fry's and was able to avoid the restocking fee. Going to get the galaxy tab come june 8th now instead.
Sent from my Xoom using XDA Premium App

I have weird little quirky things like this happen from time to time with my TF, such as having to hit the power button or lock button twice before it works. I think it might be more of a software issue than anything to be honest. Hoping that future updates will correct all of these issues.

I hope its a software issue....

Found a solution that worked for me. I booted into recovery mode by holding vol down and power. then I selected vol up to enter recovery. Then the exclamation point came up with the android robot. I left it like that for a few minutes then held down the power until it resarted.
It booted up like normal, no data lost. I then restarted for good measure. Came right back up like normal, touch screen and all.

Thanks jdmnash. I followed your instructions and it worked like a breeze. Should make this part of a sticky help thread.

Found a solution
Update: Tried every fix I could identify on the forums as I was also draining the battery as suggested on several forums. After 4 days waiting for the battery to drain, I was able to restart the TF and get active responses to the touchscreen. Unfortunately I had performed a reset and wipe earlier so I am having to reload everything. I am happy to have a functioning TF again, but have serious concerns about this failure and this awkward repair method. Additionally, I have still not had a response from ASUS support from 5 days ago.

Mine is constantly doing this. Randomly.
Its as if the daemon for screen touch detection crashes. The rest of the unit is fine but that stops and the only fix is a power button off, then on.
Something is not right here. Its vanilla out of the box, no extra software just the 13 FW update.
Will 3.1 fix this? Hopefully, as it stands, this will have to be returned. It is not fit for purpose, constantly failing.

same problem
Just picked up mine. Out of the box at a cafe it worked just fine. Brought it home and same problem as everyone else in this thread. Have tried all of the suggestions in this thread (except waiting for the battery to die). Even installed the 3.1 update via SD. Still no joy. Guess I'll try a few more things before returning it. My guess is a problem in the supply chain with the capacitors that detect screen touch. Doubt that it can be solved solely through a software update (or if it can it definitely didn't make it into 3.1)

my touch screen stopped working a week ago while i was at school. and i got really pissed and just kept on rebooting it and after like 5 or 6 reboots it started working. Havent had same problem since.

Hmm... thanks for suggestion. Tried booting it about 5 times but still borked. Draining the battery now as my last attempt before taking it back.

Update: I ran the battery down to zero. Charged it up for 30 mins and now it works again. Hope I don't have to repeat that very often.
BTW, the fastest way I could find to run down the battery was to power on while holding down the volume down button. Then just leave it sitting in that state until it reboots itself and then repeat.

Unstable touchscreen
obi-nine said:
Update: I ran the battery down to zero. Charged it up for 30 mins and now it works again. Hope I don't have to repeat that very often.
BTW, the fastest way I could find to run down the battery was to power on while holding down the volume down button. Then just leave it sitting in that state until it reboots itself and then repeat.
Click to expand...
Click to collapse
Hi , After the battery is zero and then 30 minutes charging, in order to make it work , did you discharge it right after 30 minutes or still you keep it charging ?
I got same problem with my TF which is really a disappointment.. I tried to factory reset, reboot ... but still can't make it work. I have to try this trick by draining the battery to zero. Hopefully, I get advise from all of you for this problem ?
Thanks a lot

Can you guys try using ADW launcher and see if things improve?
I think it did for me.

[Q] Asus TF101 won't turn on if it is not plugged in

Hello community, my asus tf101 only turns on if it is plugged it to charger, be it PC or wall.
I have read many threads regarding the problems with the power button but i really don't think that is my case. Because if it is ON, a normal touch of the button puts it to sleep, and a normal touch puts it back on. But if i keep it pressed and turn it off, it will not turn on unless i connect it.
If i connect it, the tablet automatically turns on, and if i turn it off and leave it connected, i have no problems to turn it back on.
I have booted into cwm recovery and did the Key Test, and every key works normal, pressing vol+ or vol-, pwr, will print the key that was pressed.
I have cleared the battery stats, cache, dalvik, i did a complete reset, but its not working.
It only turns on if it is connected, i have tried vol- and pwr, also keeping pwr for 20 sec, 15 sec, 30 sec, 1 min, etc and nothing.
Is anyone else is having this same problem?
Any solutions?
Thank you

That is weird. Sometimes I find the power button on mine a bit wonky. But, usually to cold start it, I press and hold the power button for about 2 seconds and it comes right on.
Sorry, I have no suggestion.

Currently having this problem. Manually turned it off to enter CWM manually, and i can't boot to anything, no matter how long i hold the button. Just black. I don't have my cable here to see if it will boot. Guess I'll have to wait til morning.

How long are you holding for? Sometimes...i have to press for 10 seconds or more.

SiNJiN76 said:
How long are you holding for? Sometimes...i have to press for 10 seconds or more.
Click to expand...
Click to collapse
I have tried with 5 sec, 10 sec, 15 sec, 20 sec, 30 sec, and then like more than 1 minute and nothing man :S
The button works great if it is on, and it works great at CWM, i really don't think that its the pwr button fault, but have tried the solutions for the deep sleep, even the boot with vol- and pwr , nothing man

So if its plugged in and on, and you unplug it, does it turn off?

Cloudsnightmare said:
So if its plugged in and on, and you unplug it, does it turn off?
Click to expand...
Click to collapse
No, it continues using the battery.
And the battery discharges normally. It just does not turn on if unplugged ;$
Sent from my E15i using Tapatalk

rdoggsv said:
No, it continues using the battery.
And the battery discharges normally. It just does not turn on if unplugged ;$
Sent from my E15i using Tapatalk
Click to expand...
Click to collapse
Exact same here . What the heck Asus?
Sent from my Galaxy Nexus using xda premium

artvandelay440 said:
Exact same here . What the heck Asus?
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Click to collapse
Same here. I had RMA with ASUS about this problem. ASUS Service Center has damaged my tablet and I had another RMA to repair and now...I have same issue again. I has updated my service ticket and now I waiting ASUS reply.

ddv2005 said:
Same here. I had RMA with ASUS about this problem. ASUS Service Center has damaged my tablet and I had another RMA to repair and now...I have same issue again. I has updated my service ticket and now I waiting ASUS reply.
Click to expand...
Click to collapse
Please report back how it went for you, i'm considering doing the RMA, but not sure since many people reports that when ASUS fixes something either it goes worst or it fails again in a very short time

rdoggsv said:
Please report back how it went for you, i'm considering doing the RMA, but not sure since many people reports that when ASUS fixes something either it goes worst or it fails again in a very short time
Click to expand...
Click to collapse
Sure. Two day ago I send it to California Service Center. Usually it serviced in TX but tablet was broken in TX service center and I don't want to send it again same service center.

I'm having a very similar problem, but if I unplug the tab while it's on, it turns off now. It won't turn back on unless plugged in to a computer or the outlet.

Same here
My friend's Transformer will no longer boot up unless the dock or power adapter is connected after installing a custom ROM. He had the same issue when he had 1st bought a Transformer (all stock) and had got it replaced. This replacement unit was functioning fine (everything stock, no root) until I installed CWM/ICS etc. any bright ideas?
Btw, since this is the second time that this issue is happening to my friend, I'm wondering how a google search for the issue brings up almost zero direct results? Must be because of the dozens of no boots at all issues...

rdoggsv said:
Please report back how it went for you, i'm considering doing the RMA, but not sure since many people reports that when ASUS fixes something either it goes worst or it fails again in a very short time
Click to expand...
Click to collapse
Send it to California at 3/2/2012 but today I got an email:
We will process your Transformer SN: BXXXXXX Model TF101 under new Rma No=USGXXXXXX by re-shipping it to our correct repair center in Texas.
We received this unit under original RMA # USAXXXXX which was sent to our wrong repair center in Fremont California.
Click to expand...
Click to collapse
I called to ASUS and spoke with supervisor. He told that replacement not available now and ASUS will resend it to TX for "repair". OK. I just file complaint to BBB and Attorney General but I found that ...BBB has ALERT on ASUS:
We have identified a pattern of complaints concerning customer service and service issues. Complaints processed by the BBB claim that 1) products sent to the company for repairs are still not working properly when returned to the consumer.
2) Customers calling the company are asked to call back or told they will receive a call back and in many cases don't.
BBB asked the company to respond to the pattern but has received no reply to our request.
Click to expand...
Click to collapse
This means that ASUS did not care at all. BBB has 674 complaints on ASUS service.
Dmitry

Hi,
I got replacement week ago and IT HAVE SAME PROBLEM (some times it wont wake up)!!! More that, I can't use wifi with WZR-HP-G450H router(every several seconds connection is freezing). I CAN'T USE MY TABLE AT ALL!!!
At the day before replacement was sent from ASUS I called to ASUS Customer service and representative rep told me that my replacement is testing for WIFI problems. I guess that this tablet was returned by another customer with WIFI problems and ASUS did some tests (and not found WIFI problems) before send it to me. My old TF101 worked fine with same router.
Now I am planning to make 2 videos with problems and post it every where and the I want to sue ASUS to return my money.
Dmitry

Same intermittent problem here too, usually it's fine but sometimes no charger = no boot.

Hello,
just for the record, I have an Asus Transformer with is showing the same issue.
It's stock and updated to the last FOTA release. Never rooted and never installed a custom ROM.
The power button works correctly when the tablet is on.
(P.S.: I haven't wiped since the HC -> ICS upgrade.)

Same problem:
Always turns on when in dock.
Always turns on when plugged in to charger.
Never turns on when out of dock with no external power.
Always keeps running when powered on and then removed from power source (including sleep and wake up).
I sent a request to ASUS support. The first response was to take it to a repair facility. I told them that's not going to happen since this is obviously not a hardware problem and I didn't want my tablet gone for 2+ weeks. The next response was to reinstall the OS. I'm still thinking about that one (maybe to Honeycomb?).
This happened near the time of one of the revisions to ICS (it worked fine with the initial ICS). We just got another firmware revision a few days ago, but that did nothing to end this problem.
I would be very interested to see if anybody determines what the problem is. I've tried removing apps that seem like they might have something to do with it, but no luck.
Good luck to everybody.

I'm having the same problem as of this morning.
Power button turns the screen on and off with no problem during normal use. It also works just fine to shut down the tablet, but I can only turn it back on by plugging it in.
I don't know if it's related, but I had just done 3x Factory resets to clear out any wifi settings as I've been struggling to connect it to the school's wifi. I think that problem is the school though.
Hopefully Asus will put out a fix soon. I tried calling their Tech Support, but they just want to repair it... again. (Had it in twice because it wouldn't charge, but would transfer files across USB).

Has anybody tried to downgrade to either the initial version of ICS (as I remember there was no power-on problem with that) or to Honeycomb?
I'm starting to research the procedure to do that, but would rather not be the pioneer.

[Q] "Ultimate" Sleep of Death! Ugh!!!

I'm getting fed up with this Transformer. It's been 3 days now since it went into the ultimate sleep of death and won't boot up for the life of it. Nothing. I've tried everything and no matter what it won't show any sign of life.
I've tried all possible combinations:
power for 40 seconds (even minutes at a time) = nothing
power + volume up = nothing
power + volume down = nothing
plugged into keyboard dock and above combinations = nothing
plugged into PC and above combinations = nothing
inserting and removing microSD and all of the above combinations = nothing
UGH.
What else can I do???
(Rooted w/stock ICS).

Drain your battery, give it a trickle charge for 10 mins, unplug it, hold power for 15 seconds plugging in as you do that.
If that doesn't work, purchase a cardboard box and some packing foam and RMA that guy Dx

great, this just happened to me. how do i discharge the battery if i can't get it to start?
does anyone else know if/how this can be fixed before i try an RMA?

any sod's ive had ive just held down the power button and made sure its definately off,
then plugged it into the mains powered charger and held the power button down until its came on. Usually pretty instant power on and reboot.

It's been about a month now and the damn thing still won't boot up. Not showing any signs of life and I'm 2 months over my 1 year warranty. Ugh...
Gonna see if Asus has any sort of support, or if this will be my last Asus product ever.

ThaiM said:
It's been about a month now and the damn thing still won't boot up. Not showing any signs of life and I'm 2 months over my 1 year warranty. Ugh...
Gonna see if Asus has any sort of support, or if this will be my last Asus product ever.
Click to expand...
Click to collapse
First, if your TF is stuck in boot you will not know since screen is dead. Youv should first hold power button for more than a minute to make it completely shut down. Then hold powerbutton to wake it up.
But after month, if it was struck in boot your battery is probably drained. Did you try an overnight charge while you sleep?
Btw, you did notsay how you got fried? What we're you doing?
My sympathies. I know that ugly feeling when your tab refuses to boot.

chappatti said:
First, if your TF is stuck in boot you will not know since screen is dead. Youv should first hold power button for more than a minute to make it completely shut down. Then hold powerbutton to wake it up.
Click to expand...
Click to collapse
I've held it down for 5 minutes at a time. Nothing.
chappatti said:
But after month, if it was struck in boot your battery is probably drained. Did you try an overnight charge while you sleep?
Click to expand...
Click to collapse
Trust me I've tried EVERYTHING. Charged it fully. Charged it fully for days. Charged for days on and off the dock. And drained for days on and off the dock.
chappatti said:
Btw, you did notsay how you got fried? What we're you doing?
My sympathies. I know that ugly feeling when your tab refuses to boot.
Click to expand...
Click to collapse
I was watching YouTube on it when it automatically shut down on me and have failed to show any signs of life since. Nothing happens at all when I connect to my PC. Absolutely nothing.

ThaiM said:
I've held it down for 5 minutes at a time. Nothing.
Trust me I've tried EVERYTHING. Charged it fully. Charged it fully for days. Charged for days on and off the dock. And drained for days on and off the dock.
I was watching YouTube on it when it automatically shut down on me and have failed to show any signs of life since. Nothing happens at all when I connect to my PC. Absolutely nothing.
Click to expand...
Click to collapse
That post says it all. Well it is an RMA. It is possible it is a bad battery.
But ASUS is very good about Rma since I have done two RMAs and they were very easy. It just takes time, like 2 weeks. Dont worry about custom Rom, since they blindly wipe everything.
Good luck!

HAve you tried a hdmi cable to see if it's actually working but with a dead screen?

Thing O Doom said:
HAve you tried a hdmi cable to see if it's actually working but with a dead screen?
Click to expand...
Click to collapse
Tried that. Still nothing.
I RMA'd it today. Here's hoping they'll take care of it even though I'm 2 months over warranty.
Otherwise I give up the Asus brand altogether.
Looking at the Prime forums, many people having issues too. I also have (2) 25.5" Asus PC Monitors and one of them crapped out on me - also about 2 months over warranty. I'm beginning to associate Asus with Acer in terms of quality.

ThaiM said:
Tried that. Still nothing.
I RMA'd it today. Here's hoping they'll take care of it even though I'm 2 months over warranty.
Otherwise I give up the Asus brand altogether.
Looking at the Prime forums, many people having issues too. I also have (2) 25.5" Asus PC Monitors and one of them crapped out on me - also about 2 months over warranty. I'm beginning to associate Asus with Acer in terms of quality.
Click to expand...
Click to collapse
Acer, yes, but Asus?
Sorry to hear of ur headches! Two months out of warranty........would like to hear your feedback

Asus e.mailed me last night. It would appear that I somehow managed to get water damage and the screen and motherboard needs to be replaced. They want $511 to fix it. Considering that's more than the tablet is worth, I'm SOL.
No idea how it could've gotten water damage, but they did send pics to prove it. Ugh.

Im having the same issue.
Was just going about my buisness using my tab as normal and all the sudden it went black. That was a couple days ago....have tried everthing and yet still nothing. Sorry to hear anyone else has to deal with this...it really sucks!

It might be completely unrelated but i had a problem where my tf101 looked completely dead but it was stuck in apx mode although this was after a failed nvflash attempt. If it can be detected by apx mode on the pc simple reflash might be the answer

[Q] Black screen after FW Upgrade, only vibrates.

Hello!
I just received my Infinity and started working on it, since there was a new Firmware available I downloaded and installed it.
When done it said "shutting down" and turned the Infinity off.
And this is were the trouble began .. since the last few hours I am trying to get it to work again but nothing seems to work.
Pressing the reset button with a paperclick won't work.
Volume down + Power only lets the Tablet vibrate after 10-12 seconds
Pressing power for 20 seconds (ASUS suggested this..) does the same thing.
with/without A/C Charger or docking station same thing, I get absolutely nothing on the screen.
When plugging it in via USB I get the APX mode.
Is there anything I can do at all? I don't want to send it back of course and thought APX Mode will maybe help me install and / fix something "blind" since I think the issue might be related to the Firmware upgrade..
Thanks in advance

Read this thread [How-To] All-In-One Guide For Asus Infinity (TF700) [24/09/2012] if you haven't already and you should be able to fix it.
Cheers Q

Quozl said:
Read this thread [How-To] All-In-One Guide For Asus Infinity (TF700) [24/09/2012] if you haven't already and you should be able to fix it.
Cheers Q
Click to expand...
Click to collapse
I did try the button combinations, and for NVFlash it says: THIS REQUIRES A NON-BRICKED AND UNLOCKED DEVICE. IT WON'T WORK ON ALREADY BRICKED DEVICES
Well.. I think mine already could be bricked, and I can't unlock it by installing the apk

If pressing Volume Down +Power only give you a black screen and not even the Asus logo it means you are bricked (could also be a hw failure, who knows) ... APX mode is useless for your device. So if u can't manage to boot into recovery or in fastboot mode i would recommend you to start the RMA process.

Pretoriano80 said:
If pressing Volume Down +Power only give you a black screen and not even the Asus logo it means you are bricked (could also be a hw failure, who knows) ... APX mode is useless for your device. So if u can't manage to boot into recovery or in fastboot mode i would recommend you to start the RMA process.
Click to expand...
Click to collapse
Nope nothing, doesn't matter if I press up/down + power for how long all I get is a 1 second vibrate after 10-12 seconds, with or without the Volume keys.
Pad is charged, same with A/C, when I try without the LED next to the power doesn't even turn on
Pressing the reset with a paperclip won't work either as stated so I guess it really is a brick...
How can a official Firmware Upgrade brick a device? I'm not new to Android and already own 3 HTC's all rooted and stuff but I never came across something like this ..

A few Things you can still try to recover the Infinty
Dude, that absolutely SUCKS! I would be so disappointed / angry if I were in your position, especially having the tablet for a short time. It DOES sound like a hardware failure (video seems out, but it's almost as if the tablet is running dark, and you just have no video. Can you return it to the retailer you bought it from? That would be 1000% better than an RMA, which is another thing that Asus does extremely poorly (They use a 3rd Part servive out of Grapevine Texas, and in MOST cases it is a nightmare. I don't understand why you can't bring/send it back to the point of purchase. You are not requesting arefund, just exchange for defective tblet.
As a last resort, do this: RUN THE BATTERY FULLY DOWN. Do not put the charge on, and keep checking if the tablet is powered on (touch the power button quickly, like you are taking it out of sleep mode. This could take the better part of a full day/night, but if you run it until the battery fully discharges, I remember a Prime user that this saved the day. It certainly is worth the effort, considering the alternatives.
Once it fully runs down, plug in the charger, and it should power up / begin charging and you will know in two seconds if it worked cause that Asus Logo will be the greatest site you will have seen in some time.
Oh, and something you can try before beginning that long process: I know you have already tried most reset methods, but humor me and put a pin in the reset hole - by HDMI, but instead of just pressing it briefly, press and hold for a FULL 30 + seconds. Some swear this changes the parameters, thiugh I am doubrtfull. More significant was mention that while holding the microswitch in, there is a "draining" happening of the memory onboard. I half belive it because years ago, I had an old HP Jornada Pocket PC, and one of the recovery procedures was remove the backup battery, and wait some inutes for a drain of memory to occur. You could SEE the LCD fading, like losing contrast super slowly. When it went completely blank was whenI was instructed to re-power up.
So try the reset pinhole for 30+ seconds
failing that, try a full battery drain
failing that try to return to point of sale
failing that do a shudder RMA with Asus. (Reach out to Gary Key - his PM and Email are listed in these forums. That way at least you will have a point of contact, and he may provide you with others. Good luck I feel for ya, especially with JB almost upon us! :cyclops:

Yosaku said:
Nope nothing, doesn't matter if I press up/down + power for how long all I get is a 1 second vibrate after 10-12 seconds, with or without the Volume keys.
Pad is charged, same with A/C, when I try without the LED next to the power doesn't even turn on
Pressing the reset with a paperclip won't work either as stated so I guess it really is a brick...
How can a official Firmware Upgrade brick a device? I'm not new to Android and already own 3 HTC's all rooted and stuff but I never came across something like this ..
Click to expand...
Click to collapse
Your are not the only one, afaik other users bricked their devices just by updaing with official firmware.However i'm a bit confused about that "shutting down" message and iirc the device only does a "restart" when updating,it doesn't shutdown.

Hi!
Thanks for the long reply
I tried holding the reset for more than 30 seconds, as I thought it did not help.
Any Tipps on how to drain the battery if I can't even turn it on? It vibrates after 10 seconds but I don't think that will drain much of the battery..
As for the RMA:
I won't do it via ASUS, they told me to but hell no.
Bought it from Amazon and already contacted them, I'll send it back when I get the confirmation they won't do an ASUS RMA, if they do want I just get my money back and buy a new one lol. Either way it is faster than Asus..
/edit
I wondered about the shutdown too and even waited quite some time after it went black because I thought it would boot back again, but well.. it did not
Thanks again!

Yosaku said:
Hi!
Thanks for the long reply
I tried holding the reset for more than 30 seconds, as I thought it did not help.
Any Tipps on how to drain the battery if I can't even turn it on? It vibrates after 10 seconds but I don't think that will drain much of the battery..
As for the RMA:
I won't do it via ASUS, they told me to but hell no.
Bought it from Amazon and already contacted them, I'll send it back when I get the confirmation they won't do an ASUS RMA, if they do want I just get my money back and buy a new one lol. Either way it is faster than Asus..
Thanks again!
Click to expand...
Click to collapse
Put it in APX mode and it will drain your battery.Btw are you sure the battery was charged enough when you updated?

Yosaku said:
Hi!
Thanks for the long reply
I tried holding the reset for more than 30 seconds, as I thought it did not help.
Any Tipps on how to drain the battery if I can't even turn it on? It vibrates after 10 seconds but I don't think that will drain much of the battery..
As for the RMA:
I won't do it via ASUS, they told me to but hell no.
Bought it from Amazon and already contacted them, I'll send it back when I get the confirmation they won't do an ASUS RMA, if they do want I just get my money back and buy a new one lol. Either way it is faster than Asus..
Thanks again!
Click to expand...
Click to collapse
I will try to find the thread - but check in the Prime threads - search for screen black, no video etc. The guy(s) that did it said that they just kept turning it on.. or touching the power switch - I know that's not too detailed. Here's the thing: a vibrate is what the tablet does NORMALLY when powering up... I think your may be running, you just can't see it. The only clues you can get are from the LED in the power button. Green means something like 95% charged. Amber means less that 14% and blinking amber (with no power supply attached means it is within the last few percent - Those are ballpark figures, you can find the full LED color descriptions with a bit of searching. Anyway it is you only indicator so, finding out waht the colors mean might help you in the discharging process.
Pretoriano80 said:
Put it in APX mode and it will drain your battery.Btw are you sure the battery was charged enough when you updated?
Click to expand...
Click to collapse
EDIT: JUST NOTICED you said this is from Amazon. If that's the case, you have no worries. Amazon replaces items faster/better than any other retailer. In fact Amazon will cross ship you a new one and you can return this after receiving the new one - at least that's how they did it with my TF101... two times. On the third exchange, they try to refund you and make you purchase it again, but I complained that it was not the SAME problem each time (this was on the docks) and they went ahead and sent me a 3rd one. Just go ahead and do that. You probably would be better off with a different one, but check it CAREFULLY for defects. I am convinced that these are near impossible for Asus to build without screwing up something - Screen separation (viewed from the edge), scratches, poor cutout/application of the Logo (My daughter actually bled from a cut it gave he -sharp edges) and the INFAMOUS Loose Screen, "Clicking" sound - squeeze the tablet gently all the way around. if it clicks or makes any grinding noises return it. For $500 any defect is unacceptable. Good luck!
Good idea. I also wondered about his state of charge while updating...

Pretoriano80 said:
Put it in APX mode and it will drain your battery.Btw are you sure the battery was charged enough when you updated?
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Yes, it was even plugged in
SmartAs$Phone said:
I will try to find the thread - but check in the Prime threads - search for screen black, no video etc. The guy(s) that did it said that they just kept turning it on.. or touching the power switch - I know that's not too detailed. Here's the thing: a vibrate is what the tablet does NORMALLY when powering up... I think your may be running, you just can't see it. The only clues you can get are from the LED in the power button. Green means something like 95% charged. Amber means less that 14% and blinking amber (with no power supply attached means it is within the last few percent - Those are ballpark figures, you can find the full LED color descriptions with a bit of searching. Anyway it is you only indicator so, finding out waht the colors mean might help you in the discharging process.
Good idea. I also wondered about his state of charge while updating...
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Thing is, even when it vibrates the LED is always off, only when I plug it in for charging it turns orange.
I will try the APX method Just plug it in to the PC and when the "can't find driver" message pops up it's in APX? Or do I have to install the drivers first?

Yosaku said:
Yes, it was even plugged in
Thing is, even when it vibrates the LED is always off, only when I plug it in for charging it turns orange.
I will try the APX method Just plug it in to the PC and when the "can't find driver" message pops up it's in APX? Or do I have to install the drivers first?
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You don't need the PC at all, just put it in APX mode and let it be. The led turns on only when you plug the charger.
Edit: btw, you will know if it's in APX mode because even if the screen is off the device will get warm.

Pretoriano80 said:
You don't need the PC at all, just put it in APX mode and let it be. The led turns on only when you plug the charger.
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Oh ok, since the only thing it does is vibrate I don't know if it is in APX Mode .. and it vibrates not after 5 seconds even when I press the volume up, but after ~10 seconds

Yosaku said:
Oh ok, since the only thing it does is vibrate I don't know if it is in APX Mode .. and it vibrates not after 5 seconds even when I press the volume up, but after ~10 seconds
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Indeed it takes 10 seconds before it gets in APX mode.

Pretoriano80 said:
Indeed it takes 10 seconds before it gets in APX mode.
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Ok .. I think it is in APX now ... I need to head out for a few hours anyway so wish me luck!
And thanks for your help so far

Maybe that is why they pushed the release back. Because they found it was bricking devices, lol. That sucks, tho, man. Good thing you bought it recently enough to send it back with Amazon. I wouldn't even bother with anything else and just sent it back.

Maybe....you could see what's going on if you connected it to the TV/Monitor on the HDMI port....

Soo I'm back!
It is still vibrating, so the battery is not empty yet ;(
I thought about the HDMI too but I don't have a mini-HDMI adapter.
Anyway it is Saturday and I might send it back today ... although I am usually not giving up till I fix something I guess their might be nothing else left.
Thanks so much for your support so far

SmartAs$Phone said:
if it clicks or makes any grinding noises return it. For $500 any defect is unacceptable. Good luck!
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500$ ?? Wow ... I am actually thinking about getting one from the US! These things cost around 900$ with Dockingstation in Germany .. way to rip off people oO
Getting off Topic I know, just wanted to mention

Yosaku said:
Soo I'm back!
It is still vibrating, so the battery is not empty yet ;(
I thought about the HDMI too but I don't have a mini-HDMI adapter.
Anyway it is Saturday and I might send it back today ... although I am usually not giving up till I fix something I guess their might be nothing else left.
Thanks so much for your support so far
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Ok another trick and it involves some luck. IF its on and you power it off you get a very,very short vibration (it's hard to feel it sometimes) and then you normally see a confirmation box appear in the middle of the screen asking you "Would you like to shut down?". Then you either tap Cancel or OK. Using your "minds eye" try to imagine where that box is on that black screen and tap it where you would to answer the question "OK". If you have any luck the damn thing will shut off and in ~8 seconds you'll feel a longer vibration indicating it turned off. Then DO NOT turn it on. Instead plug in the power adapter and let it power on and see if that puts your video back up.
I'm just wondering if the cable to the screen inside has popped off the main board. I know i've read about that happening but it usually occurs after a pretty good jolt to the unit.

unresponsive touch screen in a brand new phone JIAKE G910

I have the same phone for about 3 days. Today, after connecting to USB for several hours to fully charge the phone, the touch screen is suddenly totally unresponsive. I had to disconnect the battery to turn it off. I boot up in recovery mode and did a factory reset, and after power up I got back the factory default wall paper, "the balloons" which means that factory reset was done, but touch screen is still totally unresponsive. I power cycled several times thereafter but could not get the touch screen to respond again. Is this expected for a cheap phone from China? I could not believe the touch screen lasted only one day for a brand new phone. I would appreciate any help or info to get the touch screen to respond again.
Thank you in advance for any pointers to fix this problem.

Moved here, better to ask here....thanks

UPDATE to unresponsive touch screen in JIAKE G910 phone.
Judge Joseph Dredd said:
Moved here, better to ask here....thanks
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Thank you
Just a short update on this problem. Since the only thing that changed was the battery was fully charged for the first time. I decided to let it run down despite the touch screen being unresponsible. Guess what; the next morning when I checked it, the screen is still unresponsive but when I disconnected the battery to turn it off and reconnected battery to power it back up. The touch screen is now WORKING normally. Battery level reads 39%. There seemed to be a hardware issue that caused the touch screen to not work when the battery voltage is at the fully charged value around 4.2 volt. I'm charging it up again to see what happens.
The second issue with this phone is the ad claimed that this phone has GPS sensor but Google map says that "GPS is disabled" and I have not found a way to enable it.

2nd Update
I charged it up to 100% using an USB power supply instead of the USB interface from the laptop and did not see the unresponsive touch screen problem again so battery voltage is probably not the problem. Perhaps the interaction between the phone and laptop over USB is the culprit. I did not install the driver for the phone because I was using the USB from the laptop only for charging. Anyway touch screen seemed to work normally but GPS sensor is not available, as in not installed in hardware.
xdadevnexus said:
Thank you
Just a short update on this problem. Since the only thing that changed was the battery was fully charged for the first time. I decided to let it run down despite the touch screen being unresponsible. Guess what; the next morning when I checked it, the screen is still unresponsive but when I disconnected the battery to turn it off and reconnected battery to power it back up. The touch screen is now WORKING normally. Battery level reads 39%. There seemed to be a hardware issue that caused the touch screen to not work when the battery voltage is at the fully charged value around 4.2 volt. I'm charging it up again to see what happens.
The second issue with this phone is the ad claimed that this phone has GPS sensor but Google map says that "GPS is disabled" and I have not found a way to enable it.
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