unresponsive touch screen in a brand new phone JIAKE G910 - General Questions and Answers

I have the same phone for about 3 days. Today, after connecting to USB for several hours to fully charge the phone, the touch screen is suddenly totally unresponsive. I had to disconnect the battery to turn it off. I boot up in recovery mode and did a factory reset, and after power up I got back the factory default wall paper, "the balloons" which means that factory reset was done, but touch screen is still totally unresponsive. I power cycled several times thereafter but could not get the touch screen to respond again. Is this expected for a cheap phone from China? I could not believe the touch screen lasted only one day for a brand new phone. I would appreciate any help or info to get the touch screen to respond again.
Thank you in advance for any pointers to fix this problem.

Moved here, better to ask here....thanks

UPDATE to unresponsive touch screen in JIAKE G910 phone.
Judge Joseph Dredd said:
Moved here, better to ask here....thanks
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Thank you
Just a short update on this problem. Since the only thing that changed was the battery was fully charged for the first time. I decided to let it run down despite the touch screen being unresponsible. Guess what; the next morning when I checked it, the screen is still unresponsive but when I disconnected the battery to turn it off and reconnected battery to power it back up. The touch screen is now WORKING normally. Battery level reads 39%. There seemed to be a hardware issue that caused the touch screen to not work when the battery voltage is at the fully charged value around 4.2 volt. I'm charging it up again to see what happens.
The second issue with this phone is the ad claimed that this phone has GPS sensor but Google map says that "GPS is disabled" and I have not found a way to enable it.

2nd Update
I charged it up to 100% using an USB power supply instead of the USB interface from the laptop and did not see the unresponsive touch screen problem again so battery voltage is probably not the problem. Perhaps the interaction between the phone and laptop over USB is the culprit. I did not install the driver for the phone because I was using the USB from the laptop only for charging. Anyway touch screen seemed to work normally but GPS sensor is not available, as in not installed in hardware.
xdadevnexus said:
Thank you
Just a short update on this problem. Since the only thing that changed was the battery was fully charged for the first time. I decided to let it run down despite the touch screen being unresponsible. Guess what; the next morning when I checked it, the screen is still unresponsive but when I disconnected the battery to turn it off and reconnected battery to power it back up. The touch screen is now WORKING normally. Battery level reads 39%. There seemed to be a hardware issue that caused the touch screen to not work when the battery voltage is at the fully charged value around 4.2 volt. I'm charging it up again to see what happens.
The second issue with this phone is the ad claimed that this phone has GPS sensor but Google map says that "GPS is disabled" and I have not found a way to enable it.
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Related

[Q] Help! Nexus S will not start

So here is the deal...
My kids needed a night light as we are on vacation so I decided to plug the power charger and left the flashlight app on the entire night. Now that I think about it not a smart idea.
When I woke up this AM the phone had the battery charging icon on the screen. This only appears when the phone is charging while it is powered off.
So far I have removed the battery several times and tried to power the phone on with no success.
I have also tried to hold the volume down and press the power button as recommended on various forums with no luck.
I am overseas right now (home town is the usa) and I need my phone more than if I was home .
Any idea how the flashlight app left ON while also powering may have caused this?
Or is this just a coincidence and I am having an issue that others are having and it is not related to what I did last night?
Thanks and any help is greatly appreciated.
By flashlight app do you mean one that turns on the camera flash or one that leaves the screen on?
I am also unclear what you mean by:
When I woke up this AM the phone had the battery charging icon on the screen. This only appears when the phone is charging while it is powered off.
So far I have removed the battery several times and tried to power the phone on with no success.
Click to expand...
Click to collapse
Does the icon appear even when not charging? Does the screen function at all? Or does the phone seem completely dead, as in not even vibrating when powering on after removing battery.
If it was the camera flash, it might have overheated and damaged something, but this is just my speculation.
By flashlight I mean the one that leaves the screen on in white color.
The icon only appears while the phone is hooked up to the charger. When I unlplug it it disappears. (So to me this answers your question if the screen works at all).
The phone does not vibrate when I try to power it on after I remove and put back the batter.
Thanks for your quick reply and hope this answers your questions.

[Problem] HTC Inspire will not work at all HELP!!

Hey all, I just got through with this hurricane sandy business and now I find my phone not working at all. First off I'd like to say that there is no water damage to this phone and it is NOT rooted. The problem is that it just won't turn on at all, and won't charge when I try to charge the device. The day before I charged the phone and it worked fine. I can provide more details if needed but I need to find a solution to this.
Did it run down on battery completely before it did this? You might need to charge it for a bit before it turns on. Also, see if you can get your hands on a spare battery to see if it's the battery's problem. I would also try removing the battery and putting it back just to make sure it wasn't jostled loose.
bananagranola said:
Did it run down on battery completely before it did this? You might need to charge it for a bit before it turns on. Also, see if you can get your hands on a spare battery to see if it's the battery's problem. I would also try removing the battery and putting it back just to make sure it wasn't jostled loose.
Click to expand...
Click to collapse
Two days ago I completely let the battery drain on its own because it was draining faster than usual and I was using it very minimally due to the lack of phone signal during the power outage. And yesterday I charged it until it was 100% in the morning and at night I charged it again until 100%. Before I went to bed, I turned off my phone and it was 90% and when I turned it on in the morning it was at 77% (which I thought was weird since the phone was not even on). Now the phone will not work at all. I took the battery out and everything. I even tried turning the phone on while trying to charge it (but it would not charge). The only feedback I got was that it vibrated when I tried turning it on this afternoon and after that was nothing. (it would either get stuck at the AT&T bootup part or I would get no display at all)
mpvsuperstar said:
Two days ago I completely let the battery drain on its own because it was draining faster than usual and I was using it very minimally due to the lack of phone signal during the power outage. And yesterday I charged it until it was 100% in the morning and at night I charged it again until 100%. Before I went to bed, I turned off my phone and it was 90% and when I turned it on in the morning it was at 77% (which I thought was weird since the phone was not even on). Now the phone will not work at all. I took the battery out and everything. I even tried turning the phone on while trying to charge it (but it would not charge). The only feedback I got was that it vibrated when I tried turning it on this afternoon and after that was nothing. (it would either get stuck at the AT&T bootup part or I would get no display at all)
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And nothing happened to it in between at all? That's very odd. The only thing I can think of to try is another battery.
Please post all questions in the Q & A section. Thanks! Thread moved.
Sent from my Galaxy Nexus using Tapatalk 2
bananagranola said:
And nothing happened to it in between at all? That's very odd. The only thing I can think of to try is another battery.
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Click to collapse
Nothing I can think of. It was fully charged by 9PM the other night and shut off before I went to bed. Next morning the batter is nearly halfway drained for no apparent reason. I think I will get another battery to test.
Also I let the battery sit out of the phone for a few days now and the phone still does not work.
Niavaran
mpvsuperstar said:
Nothing I can think of. It was fully charged by 9PM the other night and shut off before I went to bed. Next morning the batter is nearly halfway drained for no apparent reason. I think I will get another battery to test.
Also I let the battery sit out of the phone for a few days now and the phone still does not work.
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Click to collapse
***
Get a hold of a charged battery, then after 1 hour with no battery in the device, replace the battery remove the SD-Card and the SIM-Card, replace all covers. Reboot your PC and go to firewall tab in the control panel and turn of your firewalls, then reboot your PC, then using USB data cable not a charging cable.. with your device being OFF conect to a USB connection in the back of your PC, if it's a laptop use the one next to the intranet connection. Then wait about 1min. If nothing happwned, hold the volume down button then press and release the power button. if nothing happened, hold the volume up then press and release the power button. If nothing happened do the samething this time by holding both up and down volume buttons. If nothing happened with your device connected to the PC go to MY Computer tab right click on C>Properties then go to tools click on check disc tab check mark both options then restart your PC. Before windows tour OS starts, your PC will go through a self check. let it do its thing. it takes a couple of hours. then after its down check to see if it has seen your device. if not then do procedures above once again. GOOD LUCK.
PHP:
Okay so I finally got it to turn on but in order to charge it, the phone must be turned off for some reason. Also, the touch screen is not working, even after I did a hard reset and erased all my data. I'm not sure if it is a hardware issue or a software issue because the display is working fine.
lobig
mpvsuperstar said:
Okay so I finally got it to turn on but in order to charge it, the phone must be turned off for some reason. Also, the touch screen is not working, even after I did a hard reset and erased all my data. I'm not sure if it is a hardware issue or a software issue because the display is working fine.
Click to expand...
Click to collapse
That same thing happened to a friend of mine. She took it to a technician tho and they sorted it out for her.
Hello every one, this just my first post here, but I have been follow the forum very very close since some days ago thanks to Mustaavalkosta and his new CyanogenMod Rom here:http://forum.xda-developers.com/showthread.php?t=2533007&page=283.
I am having a similar problem with my HTC Inspire, here is my story. I bought it like it a year ago, the first thing I do was to rooted with AAHK and install CyanoyenMod cm-7-20130301-NIGHTLY-ace. Everything works just fine till a couple of months ago. One night I just leave my Inspire and go to sleep, the next morning I wasn't able to turn on, not charging, not turn on. Was not the battery because my brother has another Inspire and I check with his battery. I just leave the phone without the battery and Sim and SD for a day and them come back again, but at next day the same occurs. I try all that time, vol down+power. voldown+volup, every convination but nothing works. So I decide to dissensambly my phone... in the process I broke the ribbon flex cable http://www.ebay.com/itm/OEM-HTC-Desire-HD-Inspire-4G-Camera-Socket-Keypad-Membrane-PBC-Ribbon-Flex-Cable-/320925341841?pt=US_Cell_Phone_Replacement_Parts_Tools&hash=item4ab8a41891 The phone was in parts on my table like a month till I was able to buy and recieve the ribbon (I live in Colombia). Finally the ribbon arrives 3 days ago, so I assembled the phone again and...magic! the phone turns on. My next step was install the Mustaavalkosta Rom that I mentioned before.... but, yesterday, my phone was dead again. So a try all steps again, put out the battery, Sim and Sd... and again try all the combinations of buttons, but nothing works... So I do it again: dissensably again my phone: Only disconnecting the display doesn't works... I have to disconect the display and the ribbon cable, assembled again and just turn on again.... Now I am waiting for the next black out...
I know is a weird behavior, but may be some one can point me in some direction to fix it.. I am not a developer or anything like that, but I like to investigate and solve problems... any help will be wonderful.
Cheers!
PD: I dont have any apps installed, just trying the Rom as it is.
PD: The next time it happens I will try the niavaran advises.

Phone acting weird and won't charge unless it is power off.

Hi everyone,
I have several problems with my AT&T 8X. First, the screen keeps on cycling through the brightness level non stop, so its constantly changing the brightness. I've tried to turn off the auto-brightness but that doesnt seem to help and this only happen after the phone booted up and I touch the screen so Im thinking it's a software issue. ANother one is that when the phone is one, the computer wont recognize the phone and it won't charge, both AC and PC charging. To charge the phone I would have to power it off and plug it in. It wouldn;t have been so bad if it wasnt for the fact that whenever the phone is power on again, there's a high chance that it will boot loop and I'll have to do a hard reset to fix it. All of these looks to be software problem to me. Hard reset doesnt seem to fix them though, does anyone has any idea?
super114 said:
Hi everyone,
I have several problems with my AT&T 8X. First, the screen keeps on cycling through the brightness level non stop, so its constantly changing the brightness. I've tried to turn off the auto-brightness but that doesnt seem to help and this only happen after the phone booted up and I touch the screen so Im thinking it's a software issue. ANother one is that when the phone is one, the computer wont recognize the phone and it won't charge, both AC and PC charging. To charge the phone I would have to power it off and plug it in. It wouldn;t have been so bad if it wasnt for the fact that whenever the phone is power on again, there's a high chance that it will boot loop and I'll have to do a hard reset to fix it. All of these looks to be software problem to me. Hard reset doesnt seem to fix them though, does anyone has any idea?
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Click to collapse
Never faced any such problem till now Try visiting htc service centre Or try draining the battery completely and charge it completely before using Sometimes solves my screen related issues
Bhupi7411 said:
Never faced any such problem till now Try visiting htc service centre Or try draining the battery completely and charge it completely before using Sometimes solves my screen related issues
Click to expand...
Click to collapse
I actually did drain the battery and charge it up again. I had to remove the screen though since it wont charge keep keep boot loop every 3 seconds. so I had to take out the screen and charge the battery separately by manually hook up the wires to it. And htc service center is no longer an option since it is no longer under warranty, which is why I opened it up in the first place lol.
super114 said:
I actually did drain the battery and charge it up again. I had to remove the screen though since it wont charge keep keep boot loop every 3 seconds. so I had to take out the screen and charge the battery separately by manually hook up the wires to it. And htc service center is no longer an option since it is no longer under warranty, which is why I opened it up in the first place lol.
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Click to collapse
You'd taken out the battery?? Thats a really hard work!! Battery is hidden inside right? and we'll have to remove everything just to reach the battery!! Did you do it on your own? I'd actually heard removing battery is very dangerous and we should be very careful since it's behind the screen and the connecting wires are too thin :silly:
If you take off the screen, there's a cable that connect the screen and the components to the battery, all you have to do is unclip the cable and hook the wire to the battery correctly (positive and negative side) and just plug it in to charge for 30 mins. Since the phone won't turn on, the battery left to be charged fully rather than keeping going into bootloop.
You don't actually have to remove the battery, just need to separate the screen from the back.

Intermittent Unresponsive Touch (Up to at least half a day)

Hi,
Last Thursday night my pixel 2 became unresponsive, I rebooted and it worked again, then it became unresponsive again, I rebooted but to no avail. The phone does have a large chunk of glass missing in the bottom left below the screen (https://drive.google.com/open?id=1NdlE-Xrwa9rPPGpMXT47FHqLWfW0MHd2), this happened due to a drop some time ago. At the time I tried booting into safe mode which didn't help, I also tried to go into recovery mode to factory reset the phone to rule out any software issues, but the phone wouldn't enter recovery mode, it just would go straight to the "google" logo and then would boot loop and sometime it would break the loop and just boot as normal. This unresponsive behaviour has been demonstrated before, but a reboot sufficed.
As the phone appeared to be functioning otherwise, I decided to order a replacement screen (I haven't received it yet), although I do find the ability to not go into recovery mode concerning.
Also, when I say unresponsive I mean just to touch, the fingerprint reader still lets me pull down the notification bar; the phone is not frozen. One final thing and I'm sure if it's related, is that I was getting some crackles and pops when using my headphones with the provided 3.5 to USB C, I assumed it was down to the cable getting damaged, but it might also be to do with phone's damage.
I hadn't touched my phone all weekend, I turned it back on last night so my alarm would go off this morning. It did and I was to my surprise responsive. I left my phone to sit on my desk over the weekend and I believe the battery drained completely and it turned off, I'm not sure if that complete battery drain was the reset it needed or what. It was definitely unresponsive for half a day of me rebooting, but who know how long that would have went on for.
I'm not sure now if I should replace the screen, I think I will just due to the physical damage the phone has, but I would want to return the screen if the phone is on the brink of being unusable regardless of the screen/digitizer hardware. As clearly the hardware does still work.
Any advice/help would be much appreciated

Black Screen of Death - Back to life, now only Always-On working, any help?

So after owning my original S8+ for 3 months, the battery died one night and upon charging the next morning, I had the black screen of death. The phone would respond to my touches, it would charge, etc but the screen would never come on.
I ended up getting a replacement and putting this one in my drawer for a year. I pulled it out a week ago and plugged it in to the charger randomly and still nothing. After 2-3 hours (enough to fully charge it), I started pulling and plugging in the charge cable, along with continuous power button cycles; and BAM, the screen came on like nothing was wrong.
I unlocked it, used it for hours, backed it up just in case; and left it running on wifi. After a couple days of it running down, it was still working fine. Once it got down to ~10% battery, the screen stopped coming on.
I charged it back up to 100% and I"m now getting the always-on screen to show up. I can see the battery %, date/time and the home button on the bottom
As soon as I hit anything though, either the screen to unlock, or the power button, the screen goes off. It is responding to my inputs and I can unlock the phone via intelligent unlock/pin code/fingerprint, but something is causing it to not light up once it kicks off the always-on screen.
I've tried resetting it, as well a pwr down+bixby+power to get in to recovery mode; but even once it restarts the screen still wont turn on until it gets back to the point the always-on screen would come on.
unboostedzc said:
So after owning my original S8+ for 3 months, the battery died one night and upon charging the next morning, I had the black screen of death. The phone would respond to my touches, it would charge, etc but the screen would never come on.
I ended up getting a replacement and putting this one in my drawer for a year. I pulled it out a week ago and plugged it in to the charger randomly and still nothing. After 2-3 hours (enough to fully charge it), I started pulling and plugging in the charge cable, along with continuous power button cycles; and BAM, the screen came on like nothing was wrong.
I unlocked it, used it for hours, backed it up just in case; and left it running on wifi. After a couple days of it running down, it was still working fine. Once it got down to ~10% battery, the screen stopped coming on.
I charged it back up to 100% and I"m now getting the always-on screen to show up. I can see the battery %, date/time and the home button on the bottom
As soon as I hit anything though, either the screen to unlock, or the power button, the screen goes off. It is responding to my inputs and I can unlock the phone via intelligent unlock/pin code/fingerprint, but something is causing it to not light up once it kicks off the always-on screen.
I've tried resetting it, as well a pwr down+bixby+power to get in to recovery mode; but even once it restarts the screen still wont turn on until it gets back to the point the always-on screen would come on.
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Wow you hyped me up at 4 am I woke up and started to unplug and plug the phone while pressing the power butto
Now by chance have you guys tried to order a battery just to see. Samsung's are noted to do really weird stuff if the batteries are failing
vtech7634 said:
Wow you hyped me up at 4 am I woke up and started to unplug and plug the phone while pressing the power butto
Click to expand...
Click to collapse
So not to get you excited again at 4am but... I was able to get it back to life after plugging it in and letting it charge fully then repeating the steps in my original post.
It is definitely an error relating to the waking of the phone from the always on screen. I discovered this after toggling the always on settings then using the plugging/unplugging, home button press on the screen, power button harassment on the phone, causing it to finally spazz out completely and then out of nowhere the AOD blasts on.
i know this, it seems to be perfectly ok again until the battery does start to die. once it gets down to 15-20%, it will eventually go dark again until i get lucky and it gets enough juice aid/or tired of me touching everything at once.

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