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My touchscreen on my TF has completely stopped responding to touch. I've tried resetting the device and wiping the data, but nothing will bring it back to life. I've been stuck at the Honeycomb Start screen for 2 days now, where you select your language when you first activate your device.
I called Asus support and they issued an RMA. When I got the email I realized it said that I had to pay to ship the device to Texas to get fixed. I refuse to pay to have this fixed after I just spend $400 on it last week. I called Asus support and was told only level 3 support would have the authority to override the policy and pay for the shipping both ways.
Now I can't decide what to do. Do I pay to ship it to Texas to get fixed, which I think is completely ridiculous? Or do I go to WalMart and return this thing? Does anyone know if I can go to WalMart and exchange it for another one when one comes in stock?
Appreciate any replies!
You'd only be able to return it back to WalMart within 30 days.
Sent from my Desire HD using XDA Premium App
rehughe said:
My touchscreen on my TF has completely stopped responding to touch. I've tried resetting the device and wiping the data, but nothing will bring it back to life. I've been stuck at the Honeycomb Start screen for 2 days now, where you select your language when you first activate your device.
I called Asus support and they issued an RMA. When I got the email I realized it said that I had to pay to ship the device to Texas to get fixed. I refuse to pay to have this fixed after I just spend $400 on it last week. I called Asus support and was told only level 3 support would have the authority to override the policy and pay for the shipping both ways.
Now I can't decide what to do. Do I pay to ship it to Texas to get fixed, which I think is completely ridiculous? Or do I go to WalMart and return this thing? Does anyone know if I can go to WalMart and exchange it for another one when one comes in stock?
Appreciate any replies!
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if you are within the return period just take it back to walmart and ask for a refund or exchange. Its' not gonna be faster with RMA.
I would return it. My right speaker is dead and I probably will just ship it back to Amazon to avoid the RMA Hassle and expense.
This product seems to have a high (10-20%) defect rate and its ridiculous that Asus makes the customers pay for shipping to Asus especially if they think their competition is really Apple who has the gold standard of customer service.
I'd take it back to the shop and ask for either a swap or a refund, I sure as heck wouldn't want to pay the postage.
Sent from my HTC Desire
Sportsguy15 said:
You'd only be able to return it back to WalMart within 30 days.
Sent from my Desire HD using XDA Premium App
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Walmart return policy says 15 days
Sent from my Asus Decepticon using Tapatalk
Walmart's return policy for electronics is 15 days.
Welcome to the New World Economy, where retail companies nickel and dime you for every cent they can, even when it is their fault. Unfortunately, this RMA scam is becoming more and more prevalent. Case in point, NewEgg, one of the better companies out there. Their standard policy these days is to make you pay for shipping back to them, even for DOA products. Their position is that 'we didn't make it, so it isn't our fault'. I sent my dock back to them last week, at my expense.
Then I got the refund. I was absolutely horrified to see that they refunded ONLY the cost of the item, without the original shipping costs that I also paid. Holy crapsticks....I went through the roof.
Needless to say, I was in live chat with them immediately, and low-and-behold...they refunded BOTH the original shipping as well as what I paid to ship it back to them, and I only needed to ask.
The point of this? ***** about it. Complain to whomever will listen. You've got a chance of getting it back, whomever the retailer.
I already complained last night to Asus on the phone. I explained to them that it is cheaper for them to pay for my shipping, than to get a refurb back from a retailer.
It is cheaper for me to return it, wait a few weeks, and buy another one.
I don't even care about the money, it would cost less than $10 to ship it back. This is about principle. I just spent $400 on a device, which became totally unusable within less than 2 weeks of owning it. I should not have to pay to ship it back to Asus.
It is becoming very apparent to me how Asus was able to undercut everyone else's ASP for a similar product.
meatlocker said:
Welcome to the New World Economy, where retail companies nickel and dime you for every cent they can, even when it is their fault. Unfortunately, this RMA scam is becoming more and more prevalent. Case in point, NewEgg, one of the better companies out there. Their standard policy these days is to make you pay for shipping back to them, even for DOA products. Their position is that 'we didn't make it, so it isn't our fault'. I sent my dock back to them last week, at my expense.
Then I got the refund. I was absolutely horrified to see that they refunded ONLY the cost of the item, without the original shipping costs that I also paid. Holy crapsticks....I went through the roof.
Needless to say, I was in live chat with them immediately, and low-and-behold...they refunded BOTH the original shipping as well as what I paid to ship it back to them, and I only needed to ask.
The point of this? ***** about it. Complain to whomever will listen. You've got a chance of getting it back, whomever the retailer.
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I RMA'd my first TF through newegg and they gave me a prepaid label to send it back to them.
Sent from my Transformer TF101 using Tapatalk
b1ackplague said:
I RMA'd my first TF through newegg and they gave me a prepaid label to send it back to them.
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That is all I asked for. I asked for a shipping label to the service center, and Asus said it is their policy not to pay for that.
Does anyone know if WalMart will take a return on an item that doesn't work properly?
b1ackplague said:
I RMA'd my first TF through newegg and they gave me a prepaid label to send it back to them.
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Consider yourself lucky.
*Does Newegg.com pay the return shipping cost for defective merchandise?*
No, Newegg.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Newegg.com, we will replace the item and ship the replacement to you at no charge. Newegg.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.
Right there in the FAQ for RMA's.
http://www.newegg.com/HelpInfo/FAQD...=FAQ-_-Returns(RMA)-_-217&Menu=sn_217&Local=y
meatlocker said:
Consider yourself lucky.
*Does Newegg.com pay the return shipping cost for defective merchandise?*
No, Newegg.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Newegg.com, we will replace the item and ship the replacement to you at no charge. Newegg.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.
Right there in the FAQ for RMA's.
http://www.newegg.com/HelpInfo/FAQD...=FAQ-_-Returns(RMA)-_-217&Menu=sn_217&Local=y
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Im getting mine rma from newegg too because of the speakers and the popping sound. I emailed them the other day and I got a prepaid ups label. I think if you contact them directly they will give you the label but if you did it the normal way they would make you pay for it.
ninja984 said:
Im getting mine rma from newegg too because of the speakers and the popping sound. I emailed them the other day and I got a prepaid ups label. I think if you contact them directly they will give you the label but if you did it the normal way they would make you pay for it.
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Do you have any idea how long it will take to get a replacement? I am thinking about sending mine back to Amazon instead of Asus but I think it will take much longer to get a replacement?
haupman said:
Do you have any idea how long it will take to get a replacement? I am thinking about sending mine back to Amazon instead of Asus but I think it will take much longer to get a replacement?
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I think it depends if amazon has any stock. If they dont you will probably get a refund and you have to find another one.
ninja984 said:
I think it depends if amazon has any stock. If they dont you will probably get a refund and you have to find another one.
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I think I will just send mine out to Amazon. Looking at the turnaround times, means I will be either getting a repair or refurb by early June anyway. I am sure Amazon will have more in stock on an active basis by early June.
I returned my TF bcoz the one of the speakers stopped working. Guess what, it was the second piece I got as a replacement after returning the first one. Took it back to PC Richards, and they gladly refunded my money back.
Now, I'm thinking if I need to get a TF after a few days, so that I would be able to get a piece from a subsequent production batch, where Asus would fix most of their issues or dump TF and get the Tab 10.1
I was in a similar position. Right out of the box, the screen showed flickering white lines, so I called Asus support. I got the same info: I would have to ship it to Asus at my own expense, and then wait ten to fifteen business days for it to be returned. I think not! I contacted J&R, where I bought the TF, and they provided me with a prepaid UPS shipping label for me to send it back and get a full refund.
Ron
I just returned mine at WalMart for a full refund. I'll be damned if I'm going to spend $400 on a product to last 2 weeks and then pay to get it fixed.
Now I don't even know if I want to order another one due to Asus's pathetic business practices.
rehughe said:
I just returned mine at WalMart for a full refund. I'll be damned if I'm going to spend $400 on a product to last 2 weeks and then pay to get it fixed.
Now I don't even know if I want to order another one due to Asus's pathetic business practices.
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Agree with you. I'm more inclined for the Tab 10.1 right now
I have some massive light bleed and unbalanced speakers. Also sometimes the charger doesn't work for some odd reason.
I'm considering RMA'ing this back to Asus. This item was actually fairly new I think because I received it around 5/13 after TigerDirect received a shipment but apparently the issues weren't ironed out.
I'm thinking I should maybe wait until middle of June at the minimum before trying my chances with an RMA because they may not have issues sorted out. What I'm actually curious about is what the RMA process entails?
What do they send back to you? Has anyone had their TF repaired not replaced? Or do they only replace them?
Also do they only send you a unit back or do they send you a brand new TF in a sealed box? I'm a little hesitant about sending a unit in and getting a unit back without a matching box (OCD).
im on the same boat i want to know the experience of someone because i broke my lcd and im doing a rma for repairs...
Why deal with them? I heard it'll take 2-3 weeks to get it back and they make you pay to ship there. Just go to your retailer and get it replaced that way.
I have some experience with RMA. My display went dead and I could only access my TF via the HDMI port. It was a little trouble preparing the device for RMA because I had a custom kernel and custom ROM running
I was also a little concerned because you don't read a lot of good things about ASUS RMA on the web (just google for ASUS RMA). But my experiences were rather positive.
Important note: Write down your S/N before you send in your device, you might need it later to track your repair status!
After I contacted their support I got an email where I should describe the problem. After I explained my problem, I got another email with a return form and a form to describe my problem again, this one was sent in with my device. Besides that, I got a repair number.
I sent in my device (only my device, no charger or cables or other accessoiries) in the original box with the return form and problem description and could track my repair status with the repair number or Serial number on rma.asus.de (If your repair number doesn't work, use your S/N or contact the support, the repair number seems to change when the device arrives for repairing. They forgot to mention that )
The shipping was rather slow, but after my TF was delivered, it took them exactly 3 days until it was on its way back to me, and another day until it arrived. The display was fixed of course, and the newest firmware update was installed without deleting my data.
As you can see, they don't replace it if not necessary, they repair it. And it is quite easy and fast.
Hope I could help you a little bit.
Regards
qwer23
edit: since I'm from Germany, all this info is about the German ASUS RMA, of course. I don't know how reliable they are in other countries and regions.
I don't know about others but for me, because I can't?
TigerDirect has a no returns/no exchanges policy.
akarol said:
Why deal with them? I heard it'll take 2-3 weeks to get it back and they make you pay to ship there. Just go to your retailer and get it replaced that way.
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I can't confirm this, read my post above. But on the other side, I'm from Germany, I don't know how reliable ASUS RMA is in your country.
Tubular said:
I don't know about others but for me, because I can't?
TigerDirect has a no returns/no exchanges policy.
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Did you even try?
http://www.tigerdirect.com/sectors/help/return.asp
Not trying to sound rude or anything. It's right there on the bottom of the page.
akarol said:
Why deal with them? I heard it'll take 2-3 weeks to get it back and they make you pay to ship there. Just go to your retailer and get it replaced that way.
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Click to collapse
in some cases you can't. i bought from tiger direct and it clearly states that all rma's go directly back to asus for whatever reason. luckily mine is in good shape
DKYang said:
Did you even try?
http://www.tigerdirect.com/sectors/help/return.asp
Not trying to sound rude or anything. It's right there on the bottom of the page.
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The Asus is special. TD has the following restriction on them.
This Product Has Limited Exchange Privileges.
Only defective exchanges for identical item within 30 days of purchase permitted on this product. After 30 days, please contact the manufacturer at: (888) 678-3688.
Since the OP got his in early May he would definitely have an issue returning in the middle of June.
Ok so, I RMA'd my Transformer on the 11th July, and it has just returned.
Reason for RMA was an area of touchscreen in a strip that didn't respond to touch input.
I can't post links, but it was a line about level with speakers, an inch in height running all the way across horizontally.
It just returned from the Czech Republic this morning, and has the same damaged area AND another strip where it doesn't work! The screen appears to be better fitted into the device than before so it seems they have done something. It just seems they did it wrong/replaced with another faulty part.
I can't post link to picture, but its the same as before + another non-responsive strip that runs horizontally 1cm above the original, and ends just before it reaches the right hand side.
Can I get Asus to give me a refund/exchange? I really don't want to have to wait another month for them to just damage it further.
I love the transformer, it's a great bit of kit - perfect for my needs, but being made worse by "repair", and horribly slow RMAs is just too much for me...
Quick edit: Screen definitely completely replaced - absolutely no light bleed at all - would be perfect if not for broken touch response....
Spakka said:
Ok so, I RMA'd my Transformer on the 11th July, and it has just returned.
Reason for RMA was an area of touchscreen in a strip that didn't respond to touch input.
I can't post links, but it was a line about level with speakers, an inch in height running all the way across horizontally.
It just returned from the Czech Republic this morning, and has the same damaged area AND another strip where it doesn't work! The screen appears to be better fitted into the device than before so it seems they have done something. It just seems they did it wrong/replaced with another faulty part.
I can't post link to picture, but its the same as before + another non-responsive strip that runs horizontally 1cm above the original, and ends just before it reaches the right hand side.
Can I get Asus to give me a refund/exchange? I really don't want to have to wait another month for them to just damage it further.
I love the transformer, it's a great bit of kit - perfect for my needs, but being made worse by "repair", and horribly slow RMAs is just too much for me...
Quick edit: Screen definitely completely replaced - absolutely no light bleed at all - would be perfect if not for broken touch response....
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ASUS got very good repair center in Israel. Since in Israel ASUS's repair and RMA center powered by IBM.
You can try contact the 24x7 IBM powered ASUS lab in Israel:
[email protected]
In Israel, ASUS (Powered by IBM) RMA service is MAX 10 days. Usually one week.
They may be able to give you an good RMA service and make you an happy owner of TF
You should explain them you are unhappy with Czech RMA center and you want send them the device for second RMA in Israel.
My previous experience with Asus service center has not been good either. It was for a netboook, sent in because of a fired logic board. They replaced the logic board, did a terriable job opening up the net book (cracked the clips so it wouldnt sealed anymore).
When I got it back, the netbook booted up. However, the Ethernet port did not work. They should have replaced the second board on the netbook as well. This showed that they QC is sub-standard. They don't thoroughly test an RMA repaired product before shipping it back to customer.
To answer your question, no, you cannot ask for a refund. However, you should call in and ask to speak to a manager. Explain to them you cannot accept additional down time. Ask them to ship you a replcement unit, or at least give you some sort of expressed shipping and repair.
Well that is the thing, they made me wait nearly a month before they started the repair, once started it was v.fast.
It is also put back together much better than it was when I first got it - v.little lightbleed, generally feels sturdier.
But, the fact they replaced the screen and it has nearly the exact same problem (but worse) suggests either: Serious manufacturing problem with their screens or some weird underlying problem with my transformer.
So only sensible thing will be for them to replace - changing out the screen+i/o board (confirmed this is what they did) the first time, and I can only assume again will be very expensive for them - not to mention shipping to Czech Republic and back, twice.
I called them up and they said management would call me back - but before my first RMA they said that several times, and never did.
In the end the main problem is... Why on earth didn't they check it first? Repairing something, changing parts etc. then shipping it back with the same problem, but multiplied, is really terrible customer service.
Spakka said:
In the end the main problem is... Why on earth didn't they check it first? Repairing something, changing parts etc. then shipping it back with the same problem, but multiplied, is really terrible customer service.
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I've had this experience with mobo repairs. Asus products are generally pretty good, but their customer service is among the worst in the industry.
Spakka said:
Reason for RMA was an area of touchscreen in a strip that didn't respond to touch input. I can't post links, but it was a line about level with speakers, an inch in height running all the way across horizontally.
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I had the exact same problem as you described. The service center is in Grapevine, TX USA, and they fixed that...but now my screen has light bleed just right of center....!
I'm not happy either...
Exact same problem!!
I ended up sending in an escalated support and it got "forwarded to management". They quickly sent some postage paid express post to my email and arranged a pickup for Monday... Hope they fix it this time, last time they just made it worse. You can send an escalated support email I followed their facebook support page.
Good luck, to us all
andrewklau said:
Exact same problem!!
I ended up sending in an escalated support and it got "forwarded to management". They quickly sent some postage paid express post to my email and arranged a pickup for Monday... Hope they fix it this time, last time they just made it worse. You can send an escalated support email I followed their facebook support page.
Good luck, to us all
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Well the thing is in Europe they pay for postage etc. anyways - I don't think anyone would want to pay for shipping to the opposite side of Europe!
I have been 'referred' to higher management - you can't contact them, they contact you. But then before my first RMA whenever I was told I would be called back Asus never did, so I'm not holding my breath on that.
In any case I've written a formal letter of complaint and will be sending that off today.
It's sad because my sister was going to buy a transformer but has gone the evil route of ipad2... Makes me sad as apart from all these problems the transformer is a fantastic piece of kit, but I just can't recommend Asus at all now. Shoddy repairs and quality control --> lost customers.
Well, sending it back again, they say it'll be prioritised because it's a repair of their shoddy repair...
I spoke to a senior repair person at the retailer and they thought Asus were being pretty terrible, and will start kicking up a fuss if Asus takes longer than they think is reasonable. Reasonable according to the retailer is 10 working days from receipt of the transformer, so we'll see.
Ok so, the asus guy said I couldn't get a replacement etc. and gave me the number for consumer direct so I could confirm this.
So I called, and it turns out they are legally obliged to offer a full refund or replacement because they had the opportunity to repair, didn't, and also because they took over 31 days from giving RMA number to item arriving back to me.
I was also advised to give them a short deadline to comply with this or I should contact the county courts to start legal proceedings.
Nice. Well done asus.
OH MY GOD. I think this may be the first time government legislation has done anything good for anyone. Know any lawyers? You should make sure you get one to draft an official letter quoting the specific law that states they must give you a replacement (I'm guessing you'll be taking that refund and buying something else though) otherwise they will probably just keep dicking you around. The problems generally aren't the fault of the company or the companies policy, but the fault lower level lazy staff who are just ignorant retards. Oh well, Good luck.
Poulsen8r said:
OH MY GOD. I think this may be the first time government legislation has done anything good for anyone. Know any lawyers? You should make sure you get one to draft an official letter quoting the specific law that states they must give you a replacement (I'm guessing you'll be taking that refund and buying something else though) otherwise they will probably just keep dicking you around. The problems generally aren't the fault of the company or the companies policy, but the fault lower level lazy staff who are just ignorant retards. Oh well, Good luck.
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Well it's sad because the transformer is awesome and I'd love to have a working one... but with this customer service... They have already lost a few customers because of it..
Also it's silly they tried to deceive me about the law... It's the sale of goods act and ALL retailers and consumer companies will know about it - it's the main consumer law not some obscure bylaw.
Actually I do know lawyers and they thought it was complete rubbish and that any judge would find in my favour almost immediately. However it shouldn't come to that.
The retailer knows the law, thinks Asus is being ridiculous and terribad (from the info I've given them) and will be confirming what I told them was true, and replacing for me. In the end it is ultimately the retailer's responsibility... Luckily they know their stuff, will actually talk to me on the phone (the Asus escalation support guy won't call me only send useless copy paste emails).
Either way Asus are awful and I'd definitely get refund+something else... If only there was something with the functionality of the transformer around at the moment.
Oh fantastic it has come back with a repaired screen! So nice and responsive and no significant lightbleed!
Shame the bezel (although replaced) is not attached properly (I can see through the mini-hdmi and headphone ports from the back) and has a very obvious, annoyingly placed dent in it (although small-ish).
Well done Asus, 2 RMAs and still not properly completed.
Really sick of Asus' shoddy RMA service... Reported broken on 15th July - now 25th August and it still has problems.
RMA again
Strange. My RMA experience was flawless. Reported audio jack broken on Thursday, Monday DHL picked it up, Thursday they returned it with a replaced jack. Took a week, perfect service.
I've already got three RMAs and up for my fourth The Dutch support is excellent however the Czech repair facility is the worst.
17 May they picked up my Transformer for the first time because of light bleed, dead pixel, not flush screen and not balanced speakers. After one week I got it back, nothing was fixed and it returned with a scratch on the bezel. Furthermore, before it was a TW sku afterward I got it back with WW sku (still same device, same serial etc.). This probably messed up my FOTA which I cannot find/receive until this day. I have to install all updates manually.
Around 1st of June they picked it up for a second RMA. After three weeks (waiting for spare parts) I got it back. Bezel was replaced and screen also. However, speakers still not fixed and the new screen got the same level or even a bit more light bleed. FOTA problem still there too. I did not RMAed it immediately because I wanted to take it on a holiday of three weeks.
1st of August, third RMA. After again waiting two weeks for spare parts it was returned 2,5 weeks later. Screen is perfect however a bit more sunken into the frame. Speakers and FOTA still not fixed. Furthermore, the tablet has now more creaking than ever, probably because bad reassembly.
So now I'm up for my fourth RMA to get those issues fixed. I already asked for a replacement unit which they say they cant give (they advised me to return it to the store in Taiwan where a bought it, if I want a new one which will cost me loads of shipping and custom taxes ). I already asked if they can send it to another repair facility. Negative they can't because the Czech facility is the only one (according to them) in Europe for the Transformer. The only thing they want to do, is to give me a fourth RMA. The rep also forwarded the messed up SKU problem to Taiwan HQ because he didn't know what to do about it.
So I'm doubting if I should send it again for RMA to probably be again not entirely fixed and lose it for another 3 weeks. Really Asus, before I thought Asus was good for its customers. But it really makes me think twice next time if I'll buy Asus or not because of this ****ty repair service.
What should I do?
flight777 said:
I've already got three RMAs and up for my fourth The Dutch support is excellent however the Czech repair facility is the worst.
17 May they picked up my Transformer for the first time because of light bleed, dead pixel, not flush screen and not balanced speakers. After one week I got it back, nothing was fixed and it returned with a scratch on the bezel. Furthermore, before it was a TW sku afterward I got it back with WW sku (still same device, same serial etc.). This probably messed up my FOTA which I cannot find/receive until this day. I have to install all updates manually.
Around 1st of June they picked it up for a second RMA. After three weeks (waiting for spare parts) I got it back. Bezel was replaced and screen also. However, speakers still not fixed and the new screen got the same level or even a bit more light bleed. FOTA problem still there too. I did not RMAed it immediately because I wanted to take it on a holiday of three weeks.
1st of August, third RMA. After again waiting two weeks for spare parts it was returned 2,5 weeks later. Screen is perfect however a bit more sunken into the frame. Speakers and FOTA still not fixed. Furthermore, the tablet has now more creaking than ever, probably because bad reassembly.
So now I'm up for my fourth RMA to get those issues fixed. I already asked for a replacement unit which they say they cant give (they advised me to return it to the store in Taiwan where a bought it, if I want a new one which will cost me loads of shipping and custom taxes ). I already asked if they can send it to another repair facility. Negative they can't because the Czech facility is the only one (according to them) in Europe for the Transformer. The only thing they want to do, is to give me a fourth RMA. The rep also forwarded the messed up SKU problem to Taiwan HQ because he didn't know what to do about it.
So I'm doubting if I should send it again for RMA to probably be again not entirely fixed and lose it for another 3 weeks. Really Asus, before I thought Asus was good for its customers. But it really makes me think twice next time if I'll buy Asus or not because of this ****ty repair service.
What should I do?
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Well, if you had bought it in the EU the retailer HAS to give you a refund after 3 repairs.
Because you bought it in TW you probably aren't covered by EU/local laws so I have no idea.
You could try taking them to court but you're meant to do that to the retailer not manufacturer as the contract of sale was with them not those who supplied the goods.
Ok so update:
The device has finally been written off! Still haven't got a new one though... But apparently it's being arranged (by retailer of course).
I've been through pre-exams --> uni summer holidays --> starting new semester on Monday with no transformer!
Nearly 2 months for them to just accept they ruined it with failed repairs.
...And I was just preparing documents to take the retailer to county court
Either way... Asus: Never again.
I'm hesitant to write this post for fear of sounding like I'm just whining, but due to the build issues with this particular device, I think it's appropriate that I warn people who are planning to purchase from Newegg.com. Their return policy is 30 days FROM THE ORIGINAL PURCHASE DATE ONLY. That means, you have 30 days to RMA a defective device and any subsequent defective devices. If your 3rd device is defective, you're stuck with Asus' warranty.
To their credit, I contacted them by phone and they gave me a "one time only" exception. I wish I could just get a refund, but the item was purchased on a gift credit card that is not in my name, and that would be problematic. So, I have one shot to get an acceptable unit.
I've been doing business with Newegg for computer parts for years and they're service, selection and prices have all been excellent with this notable exception. I will probably continue to do business with them, but for an item like the tf700 that has known build issues, I recommend purchasing it from BestBuy or some place like that where you can return things a bit more easily.
i purchased mines from newegg and yesterday was feeling upset that i couldnt return it. I was at my wits end with this tablet. I was convinced to unlock and root, and since doing so, i am very impressed. This device is 10x better than when i first got it. So far, everything is running much smoother. I was hesitant to root because i didnt feel like going thru all that. but with the help of certain members, the process was very easy and i saw results right away.
Just my two cents.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
timrock said:
i purchased mines from newegg and yesterday was feeling upset that i couldnt return it. I was at my wits end with this tablet. I was convinced to unlock and root, and since doing so, i am very impressed. This device is 10x better than when i first got it. So far, everything is running much smoother. I was hesitant to root because i didnt feel like going thru all that. but with the help of certain members, the process was very easy and i saw results right away.
Just my two cents.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
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I'm actually having second thoughts about RMAing this one. The screen is not flat (visibly bowed out along the top edge) and it clicks a little. I'm afraid it will get worse over time or even crack. But, I actually love the performance. I haven't pushed it that hard, but the IO issues don't seem to affect my experience much. Knowing I only have one more shot at a good unit, without resorting to returning to Asus, I might just stay with this one and hope it doesn't fall apart.
Either way, I fully intend to unlock the unit I end up with.
esoxx said:
I'm hesitant to write this post for fear of sounding like I'm just whining, but due to the build issues with this particular device, I think it's appropriate that I warn people who are planning to purchase from Newegg.com. Their return policy is 30 days FROM THE ORIGINAL PURCHASE DATE ONLY. That means, you have 30 days to RMA a defective device and any subsequent defective devices. If your 3rd device is defective, you're stuck with Asus' warranty.
To their credit, I contacted them by phone and they gave me a "one time only" exception. I wish I could just get a refund, but the item was purchased on a gift credit card that is not in my name, and that would be problematic. So, I have one shot to get an acceptable unit.
I've been doing business with Newegg for computer parts for years and they're service, selection and prices have all been excellent with this notable exception. I will probably continue to do business with them, but for an item like the tf700 that has known build issues, I recommend purchasing it from BestBuy or some place like that where you can return things a bit more easily.
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They have have gotten real bad with their return policies over the years. I forgot a USB cable one time and they sent the RMA item right back to me. And wasted many days off my return period and then wouldn't honor it later. I stopped buying anything from there anymore.
esoxx said:
I'm actually having second thoughts about RMAing this one. The screen is not flat (visibly bowed out along the top edge) and it clicks a little. I'm afraid it will get worse over time or even crack. But, I actually love the performance. I haven't pushed it that hard, but the IO issues don't seem to affect my experience much. Knowing I only have one more shot at a good unit, without resorting to returning to Asus, I might just stay with this one and hope it doesn't fall apart.
Either way, I fully intend to unlock the unit I end up with.
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well if there are physical defects, i would definetly return it and get a new one.
esoxx said:
I'm hesitant to write this post for fear of sounding like I'm just whining, but due to the build issues with this particular device, I think it's appropriate that I warn people who are planning to purchase from Newegg.com. Their return policy is 30 days FROM THE ORIGINAL PURCHASE DATE ONLY. That means, you have 30 days to RMA a defective device
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That is better than Tiger Direct. I bought a Prime when they were first available back last December. I had wifi and GPS issues but held on to the Prime for about 3 weeks hoping for a firmware update to address the issues. When I attempted to get a RMA from Tiger Direct I was informed that their return policy for tablets was 14 days. If I had known that I would not have purchased from TD.
Sent from my ASUS Transformer Pad TF700T using xda premium
In case anyone is considering buying a new ASUS tablet in the future, I would like to relay my own experience with my Infinity. I got it when it first came out last year and was immediately disappointed with the I/O issues and constant app hangs/crashes, but I forged on and learned to accept the tablet for what it was. After a few ASUS software updates, I began having a lot of issues. First came the random black lines that wold flash on the screen and instantly disappear. Then, I started getting random reboots/shutdowns. Once again, I had to learn to live with these annoyances while my brother's iPad, which is a year older than my Infinity, chugs along perfectly with nary a hiccup. Finally, after one of their latest updates, my bluetooth died and nothing would get it to come back up. Not reboots, terminal commands, factory resets, or cold boots. So, I chatted with ASUS tech support and they eventually gave me an RMA. I spent $20 and half an hour to send the tablet to their repair center and got the tablet back a week later. The bluetooth was fixed (probably by just downgrading the FW as it came back with 4.1.1), but they somehow managed to dislodge the vibration motor so that it now buzzes against the back casing instead of vibrating the tablet. They also didn't fix the black line problem or the random reboot problem. I also swear that the WiFi is worse than when I sent it in. So, after all this, I am left with an even more inferior tablet than before I sent it in which was already pretty inferior to begin with. Given this experience, I will not be buying ASUS products in the near future until I can be thoroughly convinced that their quality issues have been resolved and that they have better CS/warranty practices.
Sorry for ranting.
There is nothing wrong with the hardware of your tf700 (excpt vibrator offcourse!) it's just software if you still have it try installing a custom ROM!
Sent from my TF300T using xda app-developers app
I actually had a really good experience with ASUS warranty repair. My screen went bad after about 3 months and I called CS, who after a few diagnostic steps told me to send it in for repair - it went to their Texas center. I got it back in about 2 weeks and haven't had any problems since.
AxpStoli97 said:
I actually had a really good experience with ASUS warranty repair. My screen went bad after about 3 months and I called CS, who after a few diagnostic steps told me to send it in for repair - it went to their Texas center. I got it back in about 2 weeks and haven't had any problems since.
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I hope that holds true for me - I have to send mine to Texas to get a bad digitizer repaired.
As a recent (first and last time) Asus buyer, I just wanted to share my concerns re their standard terms and conditions.
I purchased an Asus Google Nexus 7 tablet from a well known online catalogue shop in April as a birthday present for my 13 year old son. Within the first 3 months of ownership, the tablet has developed a minor fault whereby the headphone socket is now just playing back one channel only.
If you Google headphone issues for that device, you will get plenty of hits!
The online catalogue retailer referred me to Asus direct. I started the online RMA process via the Asus website. I was forced to accept two sets of T&Cs that threaten me with hefty charges for courier charges plus labour if they decide it was not a manufacturing defect.
I wrote to Asus Uk and complained their T&Cs undermined my statutory consumer rights. Under law, within the first 6 months, the onus is on them to PROVE that it is not a manufacturing defect. Their 2 sets of T&Cs that they ram down your throat do not acknowledge this. Asus UK also refused to acknowledge this when I wrote to them and cancelled my ongoing RMA, without my prior consent, as I was not accepting their T&Cs.
Whilst I am confident we have done nothing wrong (the device is in otherwise immaculate condition as it has been kept in a heavy duty double-layer shock protection case with integrated clear hard plastic screen cover from day one), there is nonetheless an element of risk in this process.
What if their technician "decides" it is not a warranty repair? I will then have a choice of challenging them whilst they still hold on to my device or paying 3 figures upfront to get my device back and then challenging them afterwards. As a consumer I think it is grossly unfair I should be forced to accept such a position with a gun to my head.
It is completely different from Apple where I took an iPad with a charging issue to their shop and they replaced it with a brand new one on the spot and helpfully transferred all my apps over. No questions asked.
I guess it is true...you do get what you pay for
My advice is buyer beware and avoid Asus like the plague!
I heard the service is different in Europe that they can't replace your motherboard when it is unlocked and you have a manufacturer fault is this true?
Sent from my sensational HTC Desire C