Ok so, I RMA'd my Transformer on the 11th July, and it has just returned.
Reason for RMA was an area of touchscreen in a strip that didn't respond to touch input.
I can't post links, but it was a line about level with speakers, an inch in height running all the way across horizontally.
It just returned from the Czech Republic this morning, and has the same damaged area AND another strip where it doesn't work! The screen appears to be better fitted into the device than before so it seems they have done something. It just seems they did it wrong/replaced with another faulty part.
I can't post link to picture, but its the same as before + another non-responsive strip that runs horizontally 1cm above the original, and ends just before it reaches the right hand side.
Can I get Asus to give me a refund/exchange? I really don't want to have to wait another month for them to just damage it further.
I love the transformer, it's a great bit of kit - perfect for my needs, but being made worse by "repair", and horribly slow RMAs is just too much for me...
Quick edit: Screen definitely completely replaced - absolutely no light bleed at all - would be perfect if not for broken touch response....
Spakka said:
Ok so, I RMA'd my Transformer on the 11th July, and it has just returned.
Reason for RMA was an area of touchscreen in a strip that didn't respond to touch input.
I can't post links, but it was a line about level with speakers, an inch in height running all the way across horizontally.
It just returned from the Czech Republic this morning, and has the same damaged area AND another strip where it doesn't work! The screen appears to be better fitted into the device than before so it seems they have done something. It just seems they did it wrong/replaced with another faulty part.
I can't post link to picture, but its the same as before + another non-responsive strip that runs horizontally 1cm above the original, and ends just before it reaches the right hand side.
Can I get Asus to give me a refund/exchange? I really don't want to have to wait another month for them to just damage it further.
I love the transformer, it's a great bit of kit - perfect for my needs, but being made worse by "repair", and horribly slow RMAs is just too much for me...
Quick edit: Screen definitely completely replaced - absolutely no light bleed at all - would be perfect if not for broken touch response....
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ASUS got very good repair center in Israel. Since in Israel ASUS's repair and RMA center powered by IBM.
You can try contact the 24x7 IBM powered ASUS lab in Israel:
[email protected]
In Israel, ASUS (Powered by IBM) RMA service is MAX 10 days. Usually one week.
They may be able to give you an good RMA service and make you an happy owner of TF
You should explain them you are unhappy with Czech RMA center and you want send them the device for second RMA in Israel.
My previous experience with Asus service center has not been good either. It was for a netboook, sent in because of a fired logic board. They replaced the logic board, did a terriable job opening up the net book (cracked the clips so it wouldnt sealed anymore).
When I got it back, the netbook booted up. However, the Ethernet port did not work. They should have replaced the second board on the netbook as well. This showed that they QC is sub-standard. They don't thoroughly test an RMA repaired product before shipping it back to customer.
To answer your question, no, you cannot ask for a refund. However, you should call in and ask to speak to a manager. Explain to them you cannot accept additional down time. Ask them to ship you a replcement unit, or at least give you some sort of expressed shipping and repair.
Well that is the thing, they made me wait nearly a month before they started the repair, once started it was v.fast.
It is also put back together much better than it was when I first got it - v.little lightbleed, generally feels sturdier.
But, the fact they replaced the screen and it has nearly the exact same problem (but worse) suggests either: Serious manufacturing problem with their screens or some weird underlying problem with my transformer.
So only sensible thing will be for them to replace - changing out the screen+i/o board (confirmed this is what they did) the first time, and I can only assume again will be very expensive for them - not to mention shipping to Czech Republic and back, twice.
I called them up and they said management would call me back - but before my first RMA they said that several times, and never did.
In the end the main problem is... Why on earth didn't they check it first? Repairing something, changing parts etc. then shipping it back with the same problem, but multiplied, is really terrible customer service.
Spakka said:
In the end the main problem is... Why on earth didn't they check it first? Repairing something, changing parts etc. then shipping it back with the same problem, but multiplied, is really terrible customer service.
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I've had this experience with mobo repairs. Asus products are generally pretty good, but their customer service is among the worst in the industry.
Spakka said:
Reason for RMA was an area of touchscreen in a strip that didn't respond to touch input. I can't post links, but it was a line about level with speakers, an inch in height running all the way across horizontally.
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I had the exact same problem as you described. The service center is in Grapevine, TX USA, and they fixed that...but now my screen has light bleed just right of center....!
I'm not happy either...
Exact same problem!!
I ended up sending in an escalated support and it got "forwarded to management". They quickly sent some postage paid express post to my email and arranged a pickup for Monday... Hope they fix it this time, last time they just made it worse. You can send an escalated support email I followed their facebook support page.
Good luck, to us all
andrewklau said:
Exact same problem!!
I ended up sending in an escalated support and it got "forwarded to management". They quickly sent some postage paid express post to my email and arranged a pickup for Monday... Hope they fix it this time, last time they just made it worse. You can send an escalated support email I followed their facebook support page.
Good luck, to us all
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Well the thing is in Europe they pay for postage etc. anyways - I don't think anyone would want to pay for shipping to the opposite side of Europe!
I have been 'referred' to higher management - you can't contact them, they contact you. But then before my first RMA whenever I was told I would be called back Asus never did, so I'm not holding my breath on that.
In any case I've written a formal letter of complaint and will be sending that off today.
It's sad because my sister was going to buy a transformer but has gone the evil route of ipad2... Makes me sad as apart from all these problems the transformer is a fantastic piece of kit, but I just can't recommend Asus at all now. Shoddy repairs and quality control --> lost customers.
Well, sending it back again, they say it'll be prioritised because it's a repair of their shoddy repair...
I spoke to a senior repair person at the retailer and they thought Asus were being pretty terrible, and will start kicking up a fuss if Asus takes longer than they think is reasonable. Reasonable according to the retailer is 10 working days from receipt of the transformer, so we'll see.
Ok so, the asus guy said I couldn't get a replacement etc. and gave me the number for consumer direct so I could confirm this.
So I called, and it turns out they are legally obliged to offer a full refund or replacement because they had the opportunity to repair, didn't, and also because they took over 31 days from giving RMA number to item arriving back to me.
I was also advised to give them a short deadline to comply with this or I should contact the county courts to start legal proceedings.
Nice. Well done asus.
OH MY GOD. I think this may be the first time government legislation has done anything good for anyone. Know any lawyers? You should make sure you get one to draft an official letter quoting the specific law that states they must give you a replacement (I'm guessing you'll be taking that refund and buying something else though) otherwise they will probably just keep dicking you around. The problems generally aren't the fault of the company or the companies policy, but the fault lower level lazy staff who are just ignorant retards. Oh well, Good luck.
Poulsen8r said:
OH MY GOD. I think this may be the first time government legislation has done anything good for anyone. Know any lawyers? You should make sure you get one to draft an official letter quoting the specific law that states they must give you a replacement (I'm guessing you'll be taking that refund and buying something else though) otherwise they will probably just keep dicking you around. The problems generally aren't the fault of the company or the companies policy, but the fault lower level lazy staff who are just ignorant retards. Oh well, Good luck.
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Well it's sad because the transformer is awesome and I'd love to have a working one... but with this customer service... They have already lost a few customers because of it..
Also it's silly they tried to deceive me about the law... It's the sale of goods act and ALL retailers and consumer companies will know about it - it's the main consumer law not some obscure bylaw.
Actually I do know lawyers and they thought it was complete rubbish and that any judge would find in my favour almost immediately. However it shouldn't come to that.
The retailer knows the law, thinks Asus is being ridiculous and terribad (from the info I've given them) and will be confirming what I told them was true, and replacing for me. In the end it is ultimately the retailer's responsibility... Luckily they know their stuff, will actually talk to me on the phone (the Asus escalation support guy won't call me only send useless copy paste emails).
Either way Asus are awful and I'd definitely get refund+something else... If only there was something with the functionality of the transformer around at the moment.
Oh fantastic it has come back with a repaired screen! So nice and responsive and no significant lightbleed!
Shame the bezel (although replaced) is not attached properly (I can see through the mini-hdmi and headphone ports from the back) and has a very obvious, annoyingly placed dent in it (although small-ish).
Well done Asus, 2 RMAs and still not properly completed.
Really sick of Asus' shoddy RMA service... Reported broken on 15th July - now 25th August and it still has problems.
RMA again
Strange. My RMA experience was flawless. Reported audio jack broken on Thursday, Monday DHL picked it up, Thursday they returned it with a replaced jack. Took a week, perfect service.
I've already got three RMAs and up for my fourth The Dutch support is excellent however the Czech repair facility is the worst.
17 May they picked up my Transformer for the first time because of light bleed, dead pixel, not flush screen and not balanced speakers. After one week I got it back, nothing was fixed and it returned with a scratch on the bezel. Furthermore, before it was a TW sku afterward I got it back with WW sku (still same device, same serial etc.). This probably messed up my FOTA which I cannot find/receive until this day. I have to install all updates manually.
Around 1st of June they picked it up for a second RMA. After three weeks (waiting for spare parts) I got it back. Bezel was replaced and screen also. However, speakers still not fixed and the new screen got the same level or even a bit more light bleed. FOTA problem still there too. I did not RMAed it immediately because I wanted to take it on a holiday of three weeks.
1st of August, third RMA. After again waiting two weeks for spare parts it was returned 2,5 weeks later. Screen is perfect however a bit more sunken into the frame. Speakers and FOTA still not fixed. Furthermore, the tablet has now more creaking than ever, probably because bad reassembly.
So now I'm up for my fourth RMA to get those issues fixed. I already asked for a replacement unit which they say they cant give (they advised me to return it to the store in Taiwan where a bought it, if I want a new one which will cost me loads of shipping and custom taxes ). I already asked if they can send it to another repair facility. Negative they can't because the Czech facility is the only one (according to them) in Europe for the Transformer. The only thing they want to do, is to give me a fourth RMA. The rep also forwarded the messed up SKU problem to Taiwan HQ because he didn't know what to do about it.
So I'm doubting if I should send it again for RMA to probably be again not entirely fixed and lose it for another 3 weeks. Really Asus, before I thought Asus was good for its customers. But it really makes me think twice next time if I'll buy Asus or not because of this ****ty repair service.
What should I do?
flight777 said:
I've already got three RMAs and up for my fourth The Dutch support is excellent however the Czech repair facility is the worst.
17 May they picked up my Transformer for the first time because of light bleed, dead pixel, not flush screen and not balanced speakers. After one week I got it back, nothing was fixed and it returned with a scratch on the bezel. Furthermore, before it was a TW sku afterward I got it back with WW sku (still same device, same serial etc.). This probably messed up my FOTA which I cannot find/receive until this day. I have to install all updates manually.
Around 1st of June they picked it up for a second RMA. After three weeks (waiting for spare parts) I got it back. Bezel was replaced and screen also. However, speakers still not fixed and the new screen got the same level or even a bit more light bleed. FOTA problem still there too. I did not RMAed it immediately because I wanted to take it on a holiday of three weeks.
1st of August, third RMA. After again waiting two weeks for spare parts it was returned 2,5 weeks later. Screen is perfect however a bit more sunken into the frame. Speakers and FOTA still not fixed. Furthermore, the tablet has now more creaking than ever, probably because bad reassembly.
So now I'm up for my fourth RMA to get those issues fixed. I already asked for a replacement unit which they say they cant give (they advised me to return it to the store in Taiwan where a bought it, if I want a new one which will cost me loads of shipping and custom taxes ). I already asked if they can send it to another repair facility. Negative they can't because the Czech facility is the only one (according to them) in Europe for the Transformer. The only thing they want to do, is to give me a fourth RMA. The rep also forwarded the messed up SKU problem to Taiwan HQ because he didn't know what to do about it.
So I'm doubting if I should send it again for RMA to probably be again not entirely fixed and lose it for another 3 weeks. Really Asus, before I thought Asus was good for its customers. But it really makes me think twice next time if I'll buy Asus or not because of this ****ty repair service.
What should I do?
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Well, if you had bought it in the EU the retailer HAS to give you a refund after 3 repairs.
Because you bought it in TW you probably aren't covered by EU/local laws so I have no idea.
You could try taking them to court but you're meant to do that to the retailer not manufacturer as the contract of sale was with them not those who supplied the goods.
Ok so update:
The device has finally been written off! Still haven't got a new one though... But apparently it's being arranged (by retailer of course).
I've been through pre-exams --> uni summer holidays --> starting new semester on Monday with no transformer!
Nearly 2 months for them to just accept they ruined it with failed repairs.
...And I was just preparing documents to take the retailer to county court
Either way... Asus: Never again.
Related
I have some massive light bleed and unbalanced speakers. Also sometimes the charger doesn't work for some odd reason.
I'm considering RMA'ing this back to Asus. This item was actually fairly new I think because I received it around 5/13 after TigerDirect received a shipment but apparently the issues weren't ironed out.
I'm thinking I should maybe wait until middle of June at the minimum before trying my chances with an RMA because they may not have issues sorted out. What I'm actually curious about is what the RMA process entails?
What do they send back to you? Has anyone had their TF repaired not replaced? Or do they only replace them?
Also do they only send you a unit back or do they send you a brand new TF in a sealed box? I'm a little hesitant about sending a unit in and getting a unit back without a matching box (OCD).
im on the same boat i want to know the experience of someone because i broke my lcd and im doing a rma for repairs...
Why deal with them? I heard it'll take 2-3 weeks to get it back and they make you pay to ship there. Just go to your retailer and get it replaced that way.
I have some experience with RMA. My display went dead and I could only access my TF via the HDMI port. It was a little trouble preparing the device for RMA because I had a custom kernel and custom ROM running
I was also a little concerned because you don't read a lot of good things about ASUS RMA on the web (just google for ASUS RMA). But my experiences were rather positive.
Important note: Write down your S/N before you send in your device, you might need it later to track your repair status!
After I contacted their support I got an email where I should describe the problem. After I explained my problem, I got another email with a return form and a form to describe my problem again, this one was sent in with my device. Besides that, I got a repair number.
I sent in my device (only my device, no charger or cables or other accessoiries) in the original box with the return form and problem description and could track my repair status with the repair number or Serial number on rma.asus.de (If your repair number doesn't work, use your S/N or contact the support, the repair number seems to change when the device arrives for repairing. They forgot to mention that )
The shipping was rather slow, but after my TF was delivered, it took them exactly 3 days until it was on its way back to me, and another day until it arrived. The display was fixed of course, and the newest firmware update was installed without deleting my data.
As you can see, they don't replace it if not necessary, they repair it. And it is quite easy and fast.
Hope I could help you a little bit.
Regards
qwer23
edit: since I'm from Germany, all this info is about the German ASUS RMA, of course. I don't know how reliable they are in other countries and regions.
I don't know about others but for me, because I can't?
TigerDirect has a no returns/no exchanges policy.
akarol said:
Why deal with them? I heard it'll take 2-3 weeks to get it back and they make you pay to ship there. Just go to your retailer and get it replaced that way.
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I can't confirm this, read my post above. But on the other side, I'm from Germany, I don't know how reliable ASUS RMA is in your country.
Tubular said:
I don't know about others but for me, because I can't?
TigerDirect has a no returns/no exchanges policy.
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Did you even try?
http://www.tigerdirect.com/sectors/help/return.asp
Not trying to sound rude or anything. It's right there on the bottom of the page.
akarol said:
Why deal with them? I heard it'll take 2-3 weeks to get it back and they make you pay to ship there. Just go to your retailer and get it replaced that way.
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in some cases you can't. i bought from tiger direct and it clearly states that all rma's go directly back to asus for whatever reason. luckily mine is in good shape
DKYang said:
Did you even try?
http://www.tigerdirect.com/sectors/help/return.asp
Not trying to sound rude or anything. It's right there on the bottom of the page.
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The Asus is special. TD has the following restriction on them.
This Product Has Limited Exchange Privileges.
Only defective exchanges for identical item within 30 days of purchase permitted on this product. After 30 days, please contact the manufacturer at: (888) 678-3688.
Since the OP got his in early May he would definitely have an issue returning in the middle of June.
So I just discovered a side on my bezel that "clicks" in a little. I didnt notice this before and ive had the tablet for about a week and a half. It doesn't bother me that much but I wonder if it didn't exist or got worse since I've gotten it. I can still exchange it with best buy but I dont really want to seeing as it doesn't bother me and I think I got pretty lucky cause I don't have any other problems with the tablet. So I want to keep it, but the only thing thats worrying me is the possibility of it getting worse.
Say it does get worse. If in 3 months the bezel starts to come off or something, what's Asus's included warranty. Is it a year? And how good is the coverage, will they replace it if I didn't do anything to damage it? Anyone have some experience?
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I actually think that their warranty and RMA system is pretty good. The length of the warranty is written on the sticker with the serial number on it. It is the 2 small numbers at the end and should say "12" (meaning 12 months). I RMA'd my TF201 for a broken HDMI port a couple of months ago. I was a little anxious doing this as there were some horror stories on the Prime forum. However, it went really smoothly for me. It took about 10 days door-to-door. The only thing I had to pay for was shipping it to them. My Prime came back repaired and looking just as it did when I first sent it to them. Unfortunately it came back with the bootloader relocked and I was unable to unlock it again ('unknown error' problem) so I sold it on CL and now have a shiny new TF700!
paddycr said:
I actually think that their warranty and RMA system is pretty good. The length of the warranty is written on the sticker with the serial number on it. It is the 2 small numbers at the end and should say "12" (meaning 12 months). I RMA'd my TF201 for a broken HDMI port a couple of months ago. I was a little anxious doing this as there were some horror stories on the Prime forum. However, it went really smoothly for me. It took about 10 days door-to-door. The only thing I had to pay for was shipping it to them. My Prime came back repaired and looking just as it did when I first sent it to them. Unfortunately it came back with the bootloader relocked and I was unable to unlock it again ('unknown error' problem) so I sold it on CL and now have a shiny new TF700!
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Unfortunately my RMA experience was polar opposite to yours. 2 months without a tablet and NOTHING was fixed, it was returned with broken components exactly as i sent it. Very little communication, horrible customer support, we even got hung up on when we called about it. Overall -1 / 10 for customer service.
I havne't used the Asus RMA service yet (and probably never will), but I *have* read *alot* of horror stories about people getting the device back in worse shape than it was in when they sent it to them.
Plus, Asus makes you pay the shipping, which really blows - if there is a defect that I didn't cause, I should not have to pay to ship it to them to get it fixed.
I love the idea behind the Asus Transformer line of devices, but to be honest, Asus really kinda sucks overall (software QA, hardware QA, tech support and hardware support).
Their QA is simply un-acceptable - folks should *not* have to worry about exchanging a $500 device 5 or 6 times in order to find one that is just "acceptable".
I really can't wait until other vendors start making nice keyboard docks - when that happens, I think I will be saying goodbye to Asus for good. Unfortunately, right now there just isn't much real competition with a good keyboard dock, but they are slowly starting to crop up.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
pileot said:
Unfortunately my RMA experience was polar opposite to yours. 2 months without a tablet and NOTHING was fixed, it was returned with broken components exactly as i sent it. Very little communication, horrible customer support, we even got hung up on when we called about it. Overall -1 / 10 for customer service.
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Which repair facility did you send it to and when did you RMA? Reading that thread on the Prime forum it seemed that the facility in Texas that I sent mine to was absolutely clueless to start with. They did seem to improve after a few months after the release of the Prime lol. I think yours might have been one of the horror stories that made me not want to RMA!
Sent from my Nexus 7 using xda premium
I believe happily there is no shipping fee when you RMA in Europe.
Hopefully Lenovo will start with a kick with their tablet+dock bundles, but so far they have worse times between announcing and actually selling than ASUS.
RMA'd other items
Sent a PC motherboard back to them a few months ago.
I got the same board back repaired after a month (they covered shipping.)
Sent a soundcard back to them last year and got a brand new card back after one week.
12 month limited warranty is not too bad on this tablet.
The registration process on the Asus member site kind of scared me.
Said my S\N was invalid...retyped it 10 or 11 times and it finally flew.
Thats OK said:
Sent a PC motherboard back to them a few months ago.
I got the same board back repaired after a month (they covered shipping.)
Sent a soundcard back to them last year and got a brand new card back after one week.
12 month limited warranty is not too bad on this tablet.
The registration process on the Asus member site kind of scared me.
Said my S\N was invalid...retyped it 10 or 11 times and it finally flew.
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Really strange how you guys struggle with RMA, why does the retailers not assist you guys aswell?
Degaron said:
Really strange how you guys struggle with RMA, why does the retailers not assist you guys as well?
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Amazon has been vewy vewy good to me (no sweat on the occasional return.)
So for all my no tax high dollar purchases I will usually run to them (that's if I am able to wait a day or two.)
The other 2 things came from Fry's (carry out) and after 14.999 days your a bit out of luck with them as a retailer.
Don't forget that depending on your credit card you have some protection.
Sent from my Galaxy Nexus using xda app-developers app
All I can say is that thier RMA experience sucks. I had to send mine in after I bricked it and they not only waited 4 weeks to finally contact me but I contacted them 6 times and finally got to talk to a supervisor and ripped his @$$ for the piss poor customer service. The day after my final call they finally contacted me with the repair cost of $279 to replace the motherboard and labor. We'll have to see how long it takes them to repair it and send it back. Needless to say I'm not buying ASUS products anymore.
I cannot vouch for Asus TF700 warranty, however I did purchase a UL30A from them a couple of year ago. During a flight the corner (hinge) cracked and I sent it in (I paid for outbound shipping). They replaced the plastic casing, but didn't actually replace the hinge and over the next 6 mos the piece came loose and disjointed. Now I have to be very careful when I open or close the lid and I usually keep it open just so I don't stress the joint. I wasn't thrilled with their job.
My TF700 (just started yesterday) has a weird screen click (very faint) when I tab sometimes depending on how hard I tap and where I hold it. If this problem worsens I will probably return it through my credit card (many credit cards extend the return period) and get a new one.
In case anyone is considering buying a new ASUS tablet in the future, I would like to relay my own experience with my Infinity. I got it when it first came out last year and was immediately disappointed with the I/O issues and constant app hangs/crashes, but I forged on and learned to accept the tablet for what it was. After a few ASUS software updates, I began having a lot of issues. First came the random black lines that wold flash on the screen and instantly disappear. Then, I started getting random reboots/shutdowns. Once again, I had to learn to live with these annoyances while my brother's iPad, which is a year older than my Infinity, chugs along perfectly with nary a hiccup. Finally, after one of their latest updates, my bluetooth died and nothing would get it to come back up. Not reboots, terminal commands, factory resets, or cold boots. So, I chatted with ASUS tech support and they eventually gave me an RMA. I spent $20 and half an hour to send the tablet to their repair center and got the tablet back a week later. The bluetooth was fixed (probably by just downgrading the FW as it came back with 4.1.1), but they somehow managed to dislodge the vibration motor so that it now buzzes against the back casing instead of vibrating the tablet. They also didn't fix the black line problem or the random reboot problem. I also swear that the WiFi is worse than when I sent it in. So, after all this, I am left with an even more inferior tablet than before I sent it in which was already pretty inferior to begin with. Given this experience, I will not be buying ASUS products in the near future until I can be thoroughly convinced that their quality issues have been resolved and that they have better CS/warranty practices.
Sorry for ranting.
There is nothing wrong with the hardware of your tf700 (excpt vibrator offcourse!) it's just software if you still have it try installing a custom ROM!
Sent from my TF300T using xda app-developers app
I actually had a really good experience with ASUS warranty repair. My screen went bad after about 3 months and I called CS, who after a few diagnostic steps told me to send it in for repair - it went to their Texas center. I got it back in about 2 weeks and haven't had any problems since.
AxpStoli97 said:
I actually had a really good experience with ASUS warranty repair. My screen went bad after about 3 months and I called CS, who after a few diagnostic steps told me to send it in for repair - it went to their Texas center. I got it back in about 2 weeks and haven't had any problems since.
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I hope that holds true for me - I have to send mine to Texas to get a bad digitizer repaired.
As a recent (first and last time) Asus buyer, I just wanted to share my concerns re their standard terms and conditions.
I purchased an Asus Google Nexus 7 tablet from a well known online catalogue shop in April as a birthday present for my 13 year old son. Within the first 3 months of ownership, the tablet has developed a minor fault whereby the headphone socket is now just playing back one channel only.
If you Google headphone issues for that device, you will get plenty of hits!
The online catalogue retailer referred me to Asus direct. I started the online RMA process via the Asus website. I was forced to accept two sets of T&Cs that threaten me with hefty charges for courier charges plus labour if they decide it was not a manufacturing defect.
I wrote to Asus Uk and complained their T&Cs undermined my statutory consumer rights. Under law, within the first 6 months, the onus is on them to PROVE that it is not a manufacturing defect. Their 2 sets of T&Cs that they ram down your throat do not acknowledge this. Asus UK also refused to acknowledge this when I wrote to them and cancelled my ongoing RMA, without my prior consent, as I was not accepting their T&Cs.
Whilst I am confident we have done nothing wrong (the device is in otherwise immaculate condition as it has been kept in a heavy duty double-layer shock protection case with integrated clear hard plastic screen cover from day one), there is nonetheless an element of risk in this process.
What if their technician "decides" it is not a warranty repair? I will then have a choice of challenging them whilst they still hold on to my device or paying 3 figures upfront to get my device back and then challenging them afterwards. As a consumer I think it is grossly unfair I should be forced to accept such a position with a gun to my head.
It is completely different from Apple where I took an iPad with a charging issue to their shop and they replaced it with a brand new one on the spot and helpfully transferred all my apps over. No questions asked.
I guess it is true...you do get what you pay for
My advice is buyer beware and avoid Asus like the plague!
I heard the service is different in Europe that they can't replace your motherboard when it is unlocked and you have a manufacturer fault is this true?
Sent from my sensational HTC Desire C
For the background to my issue please read the following thread;
http://forum.xda-developers.com/showthread.php?p=44279573#post44279573
This thread is to give my experience of the RMA service that I have received, not the fault itself which was "fixed".
So essentially I was advised by Asus support that DHL would come with a special box to take the tablet away and to send all accessories such as the charger with the tab. However the DHL email said that I should pack in my own box and not to include any accessories. It was not clear to me whether the keyboard and charger would count as accessories or not. I decided not to include the charger as I had already verified that wasn't the cause of my issue and the charger is listed on Asus's own website as an accessory. However I was later told that I should have included the charger. All a bit confusing, mixed information but a small issue when you read below. I can't fault the tracker service or the speed of the "repair" either. I was happy to know exactly where my tablet was at all times and that it wasn't going missing.
Now everything I thought was fine until my I opened the box last Friday with my freshly "repaired" tablet. Like many of you guys I take extremely good care of my tech. I could have easily passed my tablet off as brand new with not so much as a hairline scratch on it after 10 months use. You can imagine my horror when I saw what it looked like on return. Essentially the list of problems is as follows;
Curve along bottom edge of tablet that should be flat.
Screen not fitted properly on right hand side.
Screen not fitted properly on left hand side.
Damage to case on power connector socket.
Plastic strip on top rear not fitted properly.
Haptic vibration creates a noise like a duck quack.
HDMI output has horrible red interference.
Glue residue on back of casing.
I have attached images below for you to see the quality of the repair work. What is especially annoying is that when I first called up to complain on Friday the only thing they were interested in was if I had pictures from before I sent the tab in. I am annoyed because when I raised a concern about the quality of repair work prior to sending my tablet I was assured by Asus Support that the repairers were monitored for quality of work and everything would be fine. It was only because of my mistrusting nature with this type of thing that I took pictures showing the condition it was in and how I packed it.
It should be noted that I only expected the battery to be replaced during the repair. According to the service report the screen and the motherboard were also replaced. I now believe that they must have been damaged during their removal from the now damaged shell case. To cover their tracks they listed faults with them which would require replacement such as "mechanical fault". I am absolutely furious with Asus over this shoddy repair and have informed them that I do not accept the repair and am seeking a new tablet to replace the one they have ruined. I am yet to have a response after sending them the pictures and I will keep the thread updated as I do. :crying::crying::crying:
Mine is in Texas right now with digitizer problems. Mine is as yours WAS, like new in appearance. I hope to God it is returned in the same condition. There is no excuse for returning a customers stuff in that condition. If they botched up the repairs that badly they should have replaced it.
Good luck, hope they resolve it for you. It clearly appears from your pics that they botched the job and owe you a replacement.
I recently had my digitizer repaired by the Texas facility and mine came back in the same pristine condition it was in when I sent it and the repair was without problems.
Keep us posted.
That truly is one awful repair job.
"Haptic vibration creates a noise like a duck quack."
This did make me laugh tho
flumpster said:
That truly is one awful repair job.
"Haptic vibration creates a noise like a duck quack."
This did make me laugh tho
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Yeah, if I wasn't so annoyed I'd probably find it funny too.... Sound file uploaded for your consideration... (I had to zip it as the forum didn't like mp3 or aac).
I'm sorry to hear all that mate! That is shocking. Stand your ground and don't take no for an answer.
I appreciate the kind words folks. Apparently my photos have been forwarded to the correct department within Asus. Which I hope is the "sending out new tablet department".
Your case tells me I should consider myself lucky they (the same service center) only slashed the box!
Sent from my Xperia Neo V using xda app-developers app
Wow, talk about screwing up a repair... This reinforces my belief that sending in my 700 for a screen repair (a nice crack in the upper right corner) is a bad idea.
Good luck with the fight ahead!
An update for everyone. I sent over the pictures of before and after as requested. My email was rejected as being too large (around 12Mb I think it was). I asked what was the maximum size email I could send and received no response. I then decided to split the email in to 5, ensuring that each email was less than 5Mb. Over a week later I enquired what was the status to be told the person dealing with my request was on holiday and would reply the next day. I duly received a reply saying that they still needed pictures of (.....) so it seems they could only find 1 of my clearly labelled 5 emails (number 1 to 5).
I was also informed that I would not be entitled to a replacement tablet as warranty only provides for a repair. I replied to that email by saying that "I am also entitled to a quality of repair that doesn't damage the rest of my tablet in the process. I am not claiming for warranty repair work to be done on my tablet, I am saying that during the warranty repair of my tablets battery, my tablet was unneccessarily damaged due to poor workmanship and now needs replacing."
The last email I have received says they have now got the photos and my request has been forwarded to "higher management". I don't know who higher management is, but let's hope it is someone who is just as horrified as me at the quality of repair work and agrees that somoene paying top price for their electronics and takes the time to look after them properly, should not have to accept such poor standards from Asus themselves. They're making it really hard for me to ever consider spending money on an Asus product again.
Once again, fingers crossed.
I have receied a response from Asus;
"Dear John,
Thank you for awaiting our response.
Kindly note that the management investigated your case and decided to offer you a free of charges repair.
They came to that conclusion as the key out video, the video that record whether a customer’s unit left the repair centre in a good condition was of poor quality, because so we can't see if the unit was damaged or not.
Please let me know if you want to proceed with the free of charges repair? Once your response is received I will create a new repair RMA to and book a collection. What would be a convenient collection date?
We look forward to your response.
Kind Regards,"
I read that to mean: Asus can't prove that it wasn't their fault the tablet was damaged, and I can. Therefore they will just repair it for me. I am supposed to be grateful that this won't cost me anything. For my inconvenience they are offering me nothing in return. I would have thought at least they would have offered some sort of token to apologise, even if they won't replace the tablet.
What do you guys think? If they repair it and it looks as good as it did previously, I wouldn't have a problem. I'm just worried that it will come back looking as bad/worse. My real concern is that if the outside is a mess, is the inside put together properly? Is the tablet going to fail in another few months because a connector hasn't been put on properly inside, or a wire has been part way cut through/trapped, etc, etc...
I've emailed them to have one more try at getting a replacement, which I really think is the honorable thing to do. At least I know what kind of company Asus aspire to be. Currently I don't think I'll be going anywhere near anything Asus ever again.
Imho they should replace it, they made a mess with the repair so it's their fault. You sent the device in perfect condition so their duty is to send it back after repair in the same condition. I wonder what they mean with repair now, replacing the body and keep the internal parts or what.
Whatever, if you accept this repair offer make it clear that you expect a perfect repair and also the device must return in perfect condition, wtf, you paid for the damn thing. Good luck!
Thanks for the reply and support.
I'm rightly playing hardball so avoided asking details of the proposed repair. Don't worry though, I would need to understand exactly what their proposed repair solution is before I would agree or send away my tablet to them again. Unlucky for them that I'm a professional mechanical design engineer used to dealing with quality engineering.
Gudders said:
Thanks for the reply and support.
I'm rightly playing hardball so avoided asking details of the proposed repair. Don't worry though, I would need to understand exactly what their proposed repair solution is before I would agree or send away my tablet to them again. Unlucky for them that I'm a professional mechanical design engineer used to dealing with quality engineering.
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I RMA'd my Asus TF300T around 3 months ago due to LCD banding and light bleed (Asus UK service center in the Czech Republic). There were numerous problems with the repair. Firstly, the charger was badly scuffed, the plastic casing was popping out (exposing the headphone jack and other ports) , the screen was on an angle, the glass wasn't glued down securely (movement/creaking) and they managed to chip part of the plastic surrounding the screen. I showed the problem to the store's manager (Argos, as I let them deal with it) and she agreed that she would let me have an exchange or pick a different tablet without argument. I exchanged for a Note 10.1.
Hope your issue gets resolved.
I would INSIST on the tablet being replaced and not repaired. It's pretty obvious that they can't make proper repairs already.
BTW: I got mine back with no cosmetic damage at all. So a proper repair is possible they just need some new employees at that repair facility.
Mine was in for the touch screen. I have no idea what was done. Right after I restored all my apps, about 4 hours, it started acting badly again. I called Asus on the phone. I was given another RMA and emailed a return shipping label. During my phone call I turned off the tablet. It was powered down for about 15 minutes. I powered it back up and have not had one incident with the touch screen since! Its been a week without trouble from the screen. I called to inform them at Asus and was told the RMA is good for 30 days. If problems develop just use it to send it back.
So far, so good.. .. .
It seems that Asus are are refusing to budge on the issue. My concern now is that due to the bend and stress on the screen at some point in the future it may crack and I'll be left without a tablet forever, so it seems I may have to relent and send it in for repair anyway :crying:
I have still had no answer from Asus on the following;
The screen was replaced, including the LED backlight. I have no idea why they were. A problem has been listed of "Abnormal lines on display". I never reported such a fault. My suggestion is that the screen was damaged on removal at the same time as the case was damaged through carelessness.
The motherboard was replaced. Again I have no idea why. I don't know if the charging issues related to the motherbaord or not. I don't believe so as everything else functioned correctly. Was the motherboard also damaged on removal?
"Mechanical Error" was listed as a problem. I have no idea at all what this refers to. The keyboard has not been touched, thankfully, and except for the power/vol buttons (which are terrible to begin with, and worse now) what else mechanical is there?
Asus have offered me nothing as a token of apology. I would have expected at the least to send me an accessory, or money off asus products in the store, something along those lines. Nothing, zip.
My folks were looking into buying a tablet and I was recommending them a Nexus 7. However that will definitely not be happening now. If anyone else is having second thoughts, or actually cancelled/changed their mind on buying Asus after reading this please PM me. I'll be happy to forward the statistics to Asus themselves.
Gudders said:
It seems that Asus are are refusing to budge on the issue. My concern now is that due to the bend and stress on the screen at some point in the future it may crack and I'll be left without a tablet forever, so it seems I may have to relent and send it in for repair anyway :crying:
I have still had no answer from Asus on the following;
The screen was replaced, including the LED backlight. I have no idea why they were. A problem has been listed of "Abnormal lines on display". I never reported such a fault. My suggestion is that the screen was damaged on removal at the same time as the case was damaged through carelessness.
The motherboard was replaced. Again I have no idea why. I don't know if the charging issues related to the motherbaord or not. I don't believe so as everything else functioned correctly. Was the motherboard also damaged on removal?
"Mechanical Error" was listed as a problem. I have no idea at all what this refers to. The keyboard has not been touched, thankfully, and except for the power/vol buttons (which are terrible to begin with, and worse now) what else mechanical is there?
Asus have offered me nothing as a token of apology. I would have expected at the least to send me an accessory, or money off asus products in the store, something along those lines. Nothing, zip.
My folks were looking into buying a tablet and I was recommending them a Nexus 7. However that will definitely not be happening now. If anyone else is having second thoughts, or actually cancelled/changed their mind on buying Asus after reading this please PM me. I'll be happy to forward the statistics to Asus themselves.
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Any update?
mr.fast said:
Any update?
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Not as such. I have been given an address that I can write to to lodge a formal complaint;
FAO Service manager
AsusTek U.K. LTD.
1st floor Hemel One
Boundary way
Hemel Hempstead
HP2 7YU
I am waiting for an RMA number so I can send my tablet back for a second repair. I have been assured that the service centre will be prepared and will make ammends for the poor repair that was done last time. I have no other choice but to go with this option for the time being. I have no idea what response I will get from the above address
Gudders said:
Not as such. I have been given an address that I can write to to lodge a formal complaint;
FAO Service manager
AsusTek U.K. LTD.
1st floor Hemel One
Boundary way
Hemel Hempstead
HP2 7YU
I am waiting for an RMA number so I can send my tablet back for a second repair. I have been assured that the service centre will be prepared and will make ammends for the poor repair that was done last time. I have no other choice but to go with this option for the time being. I have no idea what response I will get from the above address
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Any chance of an update ?
boakesm said:
Any chance of an update ?
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Tablet has been with Asus since 24th September back at Brno, CZ. Anticipated completion date of next Monday 7th October. It only took a week to "repair" last time but they may be having a closer look at what has gone on and take a little longer. I'm happy for them to do that and get it right. Just a shame that I am away in Italy at the back end of this week on business and it would have been great to have my tablet to watch a film, keep up to date, etc.
Once I receive it back I shall be writing my complaint letter.
Hello all,
There are multiple reports of the screen on this phone failing. When customers file an RMA and send their phone to customer service to get it fixed under warranty, ASUS attempts to blame the customers even when their phones are in pristine condition.
________________
Update 5/22/2019
After weeks of emails and forum posts with ASUS, 3 out of 5 customers have been able to get ASUS to repair the screen at no cost. So if you're dealing with this issue, don't give up!
Proof ASUS used fake photos to avoid honoring their warranty:
https://forum.xda-developers.com/rog-phone/help/zs600kl-screen-dead-t3915901/page3
________________
If your phone's screen fails:
If you're able to return to the seller that would be your best option. 30 days with Amazon.
---- https://www.amazon.com/gp/help/customer/display.html?tag=detailedview-20&nodeId=201840590
File an RMA https://www.asus.com/us/support/article/818
Post a new thread on ASUS ROG Customer Support Forum https://www.asus.com/zentalk/forum.php?mod=forumdisplay&fid=433
---- Include link to this thread and photos of your phone
Post a link in this thread of the thread you've started on the support forum and I'll add to the OP.
Take many pictures of your phone and back up your data (if you can) before you send it in to get fixed.
If they don't honor their warranty leave a one-star review at Amazon and Newegg.
If they don't honor their warranty write to tech websites and forums about your experience.
If they don't honor their warranty take legal action.
---- https://www.usa.gov/consumer-complaints
---- https://www.consumer.ftc.gov/articles/0252-warranties
Here is a blog post on this issue:
https://piunikaweb.com/2019/05/02/a...orm-inside-for-many-rma-denied-in-most-cases/
Here are links on ASUS's support website on this issue:
https://www.asus.com/zentalk/thread-268611-1-1.html
https://www.asus.com/zentalk/thread-264701-1-1.html
https://www.asus.com/zentalk/thread-271050-1-1.html
https://www.asus.com/zentalk/thread-272455-1-1.html
https://www.asus.com/zentalk/in/thread-270274-1-1.html
Here are links on XDA's website on this issue:
https://forum.xda-developers.com/rog-phone/how-to/consumer-alert-asus-refused-to-fix-t3933078
https://forum.xda-developers.com/rog-phone/help/defective-screen-idea-cost-to-repair-t3878297/amp/
https://forum.xda-developers.com/rog-phone/help/zs600kl-screen-dead-t3915901
https://forum.xda-developers.com/rog-phone/how-to/extremly-frangile-t3927664
Here is more on ASUS not honoring their warranty:
https://www.amazon.com/gp/aw/review...20&ie=UTF8&filterByStar=one_star&pageNumber=1
https://www.reddit.com/r/legaladvice/comments/6tlxr9/ma_asus_not_honoring_warranty/
https://community.spiceworks.com/topic/242843-why-i-will-never-buy-asus-products-again-after-today
https://www.youtube.com/watch?v=WPHhxzCc7sg
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What can be done about this? I went out and bought a cheap phone just to hold me over. But I spent a lot of money on my ROG phone and had it for only four months before the screen went bad. I am so angry about how I am being treated, I am loosing sleep.
Before this happened I had a positive impression of ASUS. I have purchased ASUS computer equipment. I was a loyal customer. And this is what ASUS has done with my loyalty . . .
MichaelCaditz said:
What can be done about this? I went out and bought a cheap phone just to hold me over. But I spent a lot of money on my ROG phone and had it for only four months before the screen went bad. I am so angry about how I am being treated, I am loosing sleep.
Before this happened I had a positive impression of ASUS. I have purchased ASUS computer equipment. I was a loyal customer. And this is what ASUS has done with my loyalty . . .
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I posted links to this thread on ASUS's support forum. It makes me mad that they are treating their customers this way. It is obvious that there is an issue with their screen and unfair that they are blaming the customers for it. I'm hoping that this thread helps; if it doesn't we'll look at what legal action can be taken.
I have a new idea. If ASUS doesn't honor their warranty then we could write to CNET, Engadget, and even XDA editors about this issue. Sometimes bad press is an incentive for them to do what is right.
Edit: If you haven't already, If you have an option to leave a review from where it was purchased, I would write a negative review. Also report to BBB.
If these don't work then we take legal action.
I'm a philosopher, and thus well-schooled in logic. I can say this: It's absolutely amazing that ASUS can use identical photographs as evidence to claim both that my phone has severe damage, and that it has only cosmetic damage--whichever argument it needs to try and get me to pay them more money. It has severe damage for the purpose of denying warranty coverage; it has only cosmetic damage for the purpose of denying a damage in transit claim. The gall of these people . . .
Please see the reviews on Amazon. Several customers report being victimized by the same tactic discussed here: ASUS claiming a screen defect is "CID" and holding the phone hostage for $400+.
This has to stop. Consumers are supposed to be protected from this kind of abusive and illegal practice.
https://www.amazon.com/gp/aw/review..._1?ie=UTF8&filterByStar=one_star&pageNumber=1
One of the one-star reviewers states that ASUS informed him, EVEN BEFORE HE SENT HIS PHONE IN, that the screen was not covered under warranty. This is additional evidence that it is ASUS policy to prejudge ALL screen failures as CID.
This company is despicable and deserves to go out of business.
Another similar story:
https://forum.xda-developers.com/rog-phone/help/defective-screen-idea-cost-to-repair-t3878297/amp/
---------- Post added at 10:52 PM ---------- Previous post was at 10:49 PM ----------
And another:
https://www.asus.com/zentalk/in/thread-270274-1-1.html
This scheme by ASUS to blame a ROG Phone screen defect on customers is rampant. Do we have a lawyer who is willing to take on a class action lawsuit?
MichaelCaditz said:
Do we have a lawyer who is willing to take on a class action lawsuit?
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Not a lawyer, but I found these two websites that might help:
https://www.usa.gov/consumer-complaints
https://www.consumer.ftc.gov/articles/0252-warranties
Tesla74 said:
Not a lawyer, but I found these two websites that might help:
https://www.usa.gov/consumer-complaints
https://www.consumer.ftc.gov/articles/0252-warranties
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My invoices are coming from Fremont, CA, so it looks like I'll also be filing a complaint with the California Attorney General.
https://oag.ca.gov/consumers
There are also consumer advocate shows on radio and television. Those could be quite embarrassing to ASUS.
https://www.nbclosangeles.com/consumer-form/
https://abc7news.com/7onyourside/
I just received an email from ASUS "CEO's office" saying that my phone will be repaired free of charge. Now I will wait to see when and what I receive back from ASUS service center.
Asus Inner display broken without physical damage
Hi have brought the Asus ROG Phone on 14 Jan 2019. while i was playing PUBG , Suddenly my phone was blackout and i have checked that inner display cracked without physical damage. I couldn't see single scractch on the outer glass.
But when I was check with service centre and they are saying this will not be comes under warranty and they were also saying silly answer like inner display might be get damaged because of finger impression and placing the phone inside pant pocket.
RMA NUMBER: INUIK40199
I was shocked about the answers from technician. so ASUS company has manufacturing cheap, weak display for the permium phone.
my friend has advised me that don't go for ASUS ROG phone , it has cheap and week LED display but i didn't listen that.
Can you please help to escalate team.
Please see the below link as many of the buyers has been facing the inner display broken issues, now tell me that is ur Asus ROG PHONE has weak and poor quality display
samshak01:
As you have noted this is a common problem with ROG phone. So far ASUS has not acknowledged this problem and it is attempting to collect fees of approximately half the cost of the phone for repairs. Until such time as ASUS decides to fix this defect under warranty, each user is on his or her own to argue for warranty service.
[email protected] said:
Hi have brought the Asus ROG Phone on 14 Jan 2019. while i was playing PUBG , Suddenly my phone was blackout and i have checked that inner display cracked without physical damage. I couldn't see single scractch on the outer glass.
But when I was check with service centre and they are saying this will not be comes under warranty and they were also saying silly answer like inner display might be get damaged because of finger impression and placing the phone inside pant pocket.
RMA NUMBER: INUIK40199
I was shocked about the answers from technician. so ASUS company has manufacturing cheap, weak display for the permium phone.
my friend has advised me that don't go for ASUS ROG phone , it has cheap and week LED display but i didn't listen that.
Can you please help to escalate team.
Please see the below link as many of the buyers has been facing the inner display broken issues, now tell me that is ur Asus ROG PHONE has weak and poor quality display
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If you haven't already, I highly recommend posting on the ASUS support forum. Reference this thread. If you do send your phone in, take a lot of pictures of it first and back up your data.
Please post your ASUS support forum thread here and I'll add it to the OP. The more we document that this is a problem the better it is for us.
ASUS will be releasing ROG Phone 2 soon.
https://www.digitaltrends.com/mobile/asus-rog-phone-2-news/
I've updated the OP with more information. :good:
They got me, too
I'll just post what I posted on Zentalk. But here is the link to my Zentalk post that has the ridiculous pictures added to it:
https://www.asus.com/zentalk/ww/thread-272455-1-1.html
What follows is what I posted in the thread minus photos:
This is happening to me right now. This is the second time my screen has done this. This first time ASUS fixed it no problem. This time ASUS sent two pictures back from their service department stating the screen was cracked from 'impact damage'. Note that the screen is not cracked, the glass is fine. The LCD UNDER the glass is somehow cracked.
When I sent the phone in the screen was completely dead with a very short crack on the right side of the LCD under the glass. I'm talking maybe a quarter inch. They sent a picture back with TWO cracks going all the way across the screen! That was not how I sent the phone in to them! Further, I babied that phone. I NEVER dropped it and never abused it. I was watching TV, looked at my phone, then put it in my pocket. About a half hour later I looked again and there was a spot the size of the pad of my pinky finger that had gone dark and rainbow colored around the edges of the dark spot. As the hour progressed the screen progressively died as I just sat and helplessly watched, not even touching it. It's the EXACT way it died the first time.
The picture of the 'impact damage' is a joke. I had to look extremely hard to see any irregularity in the picture, and I don't see how that would have caused the crack, or how it would have even happened IN MY POCKET. Further, I had the case on it from day one THAT I BOUGHT FROM ASUS. I have never taken it off. I followed all their directions for shipping, bought their shipping label, I did everything I was supposed to do and now somehow my phone is MORE damaged than last time I saw it, and they are trying to say I somehow damaged it via 'impact'?? No! I had my wife look at the picture and she seriously doubts that's even my phone! She doesn't think the crack is even in the same place! I never even thought about taking pictures of my own phone, who thinks about doing that? But my 'dispute' just ended in an e-mail stating physical damage isn't covered by warranty. The guy on the phone asked if I had any pictures of my phone from BEFORE it was damaged. My phone is my camera, how am I supposed to take a photo of my camera with my camera, and why would I do that to begin with?
There is no way this was done by physical damage!! And now they want me to dish out 400 dollars? I can't afford that! Anybody have any ideas? If I can't get it fixed under the warranty like it should be, especially since it would be IT'S THIRD SCREEN, then I'll just have to dish out the extra cash and buy a new Razer Phone 2. I don't see another option here. If I pay the 400, this will more than likely happen again and then I'll have to go through this whole mess all over again. And to think this whole time I was braggin up ASUS to everyone, showing off the phone. All my PC parts are ASUS. I guess if this doesn't get fixed, I'll have learned my lesson there, too.
I've yet to hear anything from ASUS and they still have my phone. Just to update you all. I'll update the other sites I've posted on as well.
Just heard back from Customer Loyalty and they won't fix it without the 400 dollars. This, they said, was after they lowered the cost of fixing it. So i told them if they are refusing to fix their faulty product to just send it back to me so I can use it as a paperweight, and I'll notify all the appropriate forums, websites, and reviews on Amazon, Newegg, XDA, Zentalk, and warn family and my entire department about using ASUS for anything. I'll be looking elsewhere for all my PC hardware now, also. Apparently my favorite company is now being run by people that have no care for product quality and customer loyalty. Sorry, everyone. I was hoping ASUS would come clean and fix their problem. Clearly I was wrong. I'll be sending everyone over to Razer from now on for gaming phones.
rodfranklin0311 said:
Just heard back from Customer Loyalty and they won't fix it without the 400 dollars. This, they said, was after they lowered the cost of fixing it. So i told them if they are refusing to fix their faulty product to just send it back to me so I can use it as a paperweight, and I'll notify all the appropriate forums, websites, and reviews on Amazon, Newegg, XDA, Zentalk, and warn family and my entire department about using ASUS for anything. I'll be looking elsewhere for all my PC hardware now, also. Apparently my favorite company is now being run by people that have no care for product quality and customer loyalty. Sorry, everyone. I was hoping ASUS would come clean and fix their problem. Clearly I was wrong. I'll be sending everyone over to Razer from now on for gaming phones.
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Thanks for the update. Too bad this is happening. I'll add a link to your thread in the OP.
Bad Services By Asus
Ohh Asus is such a bad company.. i wanna go for iphone but, apple os system is so crap full with limitations and also customer service always ask alot money.. me too havin bad day with the 1st day i bought that Rog phone.. Luckily after 1week i got my phone back from asus service center.. I don't know what they do to my phone, at least my phone not auto reboot again when i plug in that aero active cooler fan.