Hello,
I am not sure why but I been using my ASUS transformer 16gb for about a week and a half perfectly.
It is not ROOTED nor ever dropped. Well taken care of just like all of my other electronics.
Yesterday was the FIRST time I ever plug in my headphones to the jack to listen to music. After i was done, I removed it and tried my speakers on youtube + music
and the FIRST second would work then it just hear a pop on speaker and a flat mute. No more clicking on menu or lock + unlock sounds.
I have tried a factory reset, hard reset, soft reset
all will have temporary fix where the unlock + lock sound works but until
i play a youtube, music, or movie it basically stops again.
I have contact ASUS regarding this issue and there are no modifications on my transformer and using the LATEST FIRMWARE.
I think it might be a hardware issue or update on the firmware
but basically I am getting it RMA.
Luckily I have an extra 16GB brand new I was going to sell but I guess i am just going to keep it now until I get the old one return.
Sucks that I have to pay for shipping compare to other companies who pays you a prepaid label or a box. I understand this is the FIRST transformer revision and hopefully it isn't a defect on all transformer.
Does anyone know a fix or have the same issue?
Did you try shutting down and holding power button for 10 seconds?
Sent from my Transformer TF101
I had the same issue. One speaker completely died and I had to return it
yep. tried a hard reset (holding for 10-15 seconds)
Guessing its a hardware defect.
Mine lasted five days untill left speaker popped then died just waiting for a new one to be delivered
did you RMA? how long is it taking
trancemode said:
yep. tried a hard reset (holding for 10-15 seconds)
Guessing its a hardware defect.
Click to expand...
Click to collapse
That's not a hard reset. That's just a forced power off. Sounds like you need to rma it.
stuntdouble said:
That's not a hard reset. That's just a forced power off. Sounds like you need to rma it.
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Click to collapse
yep =/ i know its going to be a long time.
Do anyone know if ASUS sends a new one or do they actually just try to fix it?
If its a speaker problem.
Mine is off to the service center because both speakers are dead. I'm going to get then to look at my screen as well, since I'm having light bleed issues as well. Until then, I'm using an Acer a500, which has problems of it's own, but mostly software issues... the hardware seems very good.
Sent from my A500 using XDA Premium App
Related
I was excited to finally get and use my transformer until I realized that no sound was coming out of the device. Headphones work but speakers don't - I get a little "pop" when sounds are suppose to play, but that's it.
I called ASUS and they don't even have a tablet there to guide me through some troubleshooting steps.
I've updated to the latest firmware and still no go. Is there a chance that resetting the device to factory will work?
Thanks in advance.
I think they are having qc problems. Mine came with a damn dent in my speaker which messed with the screen. Might have been ups but who knows. Im pretty bothered by it
EP2008 said:
I was excited to finally get and use my transformer until I realized that no sound was coming out of the device. Headphones work but speakers don't - I get a little "pop" when sounds are suppose to play, but that's it.
I called ASUS and they don't even have a tablet there to guide me through some troubleshooting steps.
I've updated to the latest firmware and still no go. Is there a chance that resetting the device to factory will work?
Thanks in advance.
Click to expand...
Click to collapse
That sucks. If you complain enough they will pay the shipping for the rma. At least that is something... I can't even play with mine (bricked because of the OTA)
EP2008 said:
I was excited to finally get and use my transformer until I realized that no sound was coming out of the device. Headphones work but speakers don't - I get a little "pop" when sounds are suppose to play, but that's it.
I called ASUS and they don't even have a tablet there to guide me through some troubleshooting steps.
I've updated to the latest firmware and still no go. Is there a chance that resetting the device to factory will work?
Thanks in advance.
Click to expand...
Click to collapse
My speakers weren't working on first boot, but after hard shutdown (hold button for 10~15 seconds) they worked, note: soft shutdown or restart didn't work.
seshmaru said:
My speakers weren't working on first boot, but after hard shutdown (hold button for 10~15 seconds) they worked, note: soft shutdown or restart didn't work.
Click to expand...
Click to collapse
Brother, you are seriously my HERO right now. How the hell did this work and full device factory reset did not? You are on my top 10 for sure
that's why they have the thank button
seshmaru said:
that's why they have the thank button
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Click to collapse
You need a donate button buddy!
everything about this is win. thats what i love about xda, there's always somebody that can relate
Bad news.
I was doing a video call with my father last nigotacht when the sound just cut out of everything. I ended the call, rebooted the device and it was fine.
This morning, I was playing a game when the sound went out again, rebooted, but it's still not working - as with my original post, the headphones will produce sound.
After rebooting a half dozen times without luck, I did a full factory reset - still nothing
What am I suppose to do? This has been so frustrating.
Speakers Again....
Got an eee pad transformer for my wife for Christmas. Plugged in and charged, then set up her email account ahead of time.
MY SPEAKERS DON"T WORK EITHER !!
Thanks for the info Will let you know if hard reset fixes it.
I just got my ASUS transformer!
I got my Asus transformer today and the sound is not functioning. Please help!
Hello everybody,
so I bought an Infinity Pad here in Germany and it came today. First it wont start, but after a little bit of charging it started and I played a little bit with my Pad, installed some Apps an saw a notification about a firmware update. So I updated my Infinity Pad, but after the restart message the screen stayed black.
I've now been trying to restart it, but only after 10-12 seconds it vibrates for a moment, but there is still no video. If i press power and volume down there is the same issue. Pressing the reset button for a second or 30 didnt fix the problem. The charging LED is orange. I tried with or without the dock, but this wont help.
So I hope you can help me, because i dont want to send it back after 2 hours of "fun"...
So the charging LED is now green, but theres still no reaction except the vibration.
Unfortunately, it sounds to me like you will have to exchange it. Try calling ASUS technical support first perhaps.
By any chance have you tried the pin hole reset?
There's a tiny hole above the HDMI port...see if that does anything.
Thats OK said:
By any chance have you tried the pin hole reset?
There's a tiny hole above the HDMI port...see if that does anything.
Click to expand...
Click to collapse
Hi, I just received my new infinity from USA (I'm in Vietnam). At the beginning, I can't turn it on althought the led is green when I plug it in. Even I hold the power button for very long time or reset it, it doesn't work at all. I've brought it to the service center in Vietnam for support, they told me that they had to open it to check. I'm confused that after they open it, I couldn't change the new one. So what should I do? I've never heard or read abt my case before. Thanks everyone
ash_nguyen said:
Hi, I just received my new infinity from USA (I'm in Vietnam). At the beginning, I can't turn it on althought the led is green when I plug it in. Even I hold the power button for very long time or reset it, it doesn't work at all. I've brought it to the service center in Vietnam for support, they told me that they had to open it to check. I'm confused that after they open it, I couldn't change the new one. So what should I do? I've never heard or read abt my case before. Thanks everyone
Click to expand...
Click to collapse
You said you couldn't exchange for another one? You still have warranty from Asus, give them a call and they will exchange another one for you. Don't let any back yark mechanic open up your device and void the warranty.
I noticed this morning nothing would make my phone vibrate anymore.l checked every setting and made sure everything was set to vibrate but nothing would actually make the phone shake, then I determined it must be a hardware issue after doing factory resets, OEM flashes, and several NANDROID restores - I smacked the back of the phone with my knuckles right where the speaker is, and while I was in the volume control panel I had the vibrate length menu open, i selected an option and the phone very very weakly vibrated, and having vibrated once, it then lodged itself loose again or something because it wouldn't vibrate again until I smacked it again.
I've had it for 2 months, I've never ever dropped it or, with the exception of hitting it to diagnose my issue, ever let it experience any kind of acceleration or sudden stop. I babied this thing and then this **** happens? I don't have TEP - what should i do? Should I take it apart? My warranty is already void from unlocking the bootloader, or is this different because it's a hardware issue????
Hardware issues != software issue.
I'd take it to a store and see what they say. I need to take mine in sometime too to see what they'll do about my caps lock LED since it never worked.
dpwhitty11 said:
Hardware issues != software issue.
I'd take it to a store and see what they say. I need to take mine in sometime too to see what they'll do about my caps lock LED since it never worked.
Click to expand...
Click to collapse
They're sending out a new one right now so I'm just gonna swap phones.
Exact same thing happened to me.
Did they charge you $50 to get a replacement phone like they did to me?
chas9rr said:
Exact same thing happened to me.
Did they charge you $50 to get a replacement phone like they did to me?
Click to expand...
Click to collapse
Yup, a refurb at that. I found out that the Photon 4G motor is the same as in the Q but I can't solder that precisely so I just paid the $50. ****.
My transformer will not turn on. I used it a couple days ago but don't remember if I fell asleep or powered down. I went to turn back on this morning but there is no response. If I plug in the charger I can see the light come on. Also if I hold the power button it will give a quick vibrate after about 10 seconds. Has anyone else had this problem?
Its rooted and unlocked. Any help is appreciated, thanks in advance for your time.
I forgot to mention that there is nothing being displayed on the screen at anytime whatsoever...
cabo8243 said:
My transformer will not turn on. I used it a couple days ago but don't remember if I fell asleep or powered down. I went to turn back on this morning but there is no response. If I plug in the charger I can see the light come on. Also if I hold the power button it will give a quick vibrate after about 10 seconds. Has anyone else had this problem?
Its rooted and unlocked. Any help is appreciated, thanks in advance for your time.
I forgot to mention that there is nothing being displayed on the screen at anytime whatsoever...
Click to expand...
Click to collapse
Try cold booting it? Turn it off and then turn it on while holding the volume down button.
Try connecting it to your laptop, see if detects it???
Maybe its a software app thing?
rickymh19 said:
Try cold booting it? Turn it off and then turn it on while holding the volume down button.
Try connecting it to your laptop, see if detects it???
Maybe its a software app thing?
Click to expand...
Click to collapse
Already tried both. Problem is, is that there is no way to see if the device is even powered on... The battery meter on the screen doesn't even show up when its plugged in/charging...
Wow....that sucks.
If your computer doesnt detect it, then idk what you could do.... cuz if it did, then you could try to use adb to try and restarting t.
It sucks that its unlocked or i would have said to just contact asus to get it replaced.
Other than that, its hard to say...sorry man.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Mine did the same thing today. Hold down Power, Volume Down, and Volume Up for a few seconds to force a reboot. It got mine going.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Tried hitting the reset? It's in the little pinhole above the hdmi.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Held down power, volume down, and volume up at the same time.
Then tried the paper clip in the reset button by the hdmi input.
Then I tried both ideas again with the charger plugged in....
Frustrating. Unless someone has anymore ideas I may just try and send it in. Hopefully they cant tell if its been unlocked or not because nothing is being displayed..
cabo8243 said:
Held down power, volume down, and volume up at the same time.
Then tried the paper clip in the reset button by the hdmi input.
Then I tried both ideas again with the charger plugged in....
Frustrating. Unless someone has anymore ideas I may just try and send it in. Hopefully they cant tell if its been unlocked or not because nothing is being displayed..
Click to expand...
Click to collapse
You can't send to ASUS when you use unlock tool they get your S/N and save it in case something like this happens. The only way I can see around this would be if you bought it at a Best Buy. They maintain 1 year manufacturer warranties if you bought from them so you could feasibly take to geek squad/Customer service and say it just stopped working. They wouldn't have record that you unlocked the tab. You would most likely need the receipt or some confirmation you bought it there though. Good luck.
Sorry friend, seems like you are in real trouble. I had a very similar problem, my only solution was to exchange it:
http://forum.xda-developers.com/showthread.php?t=2203565
As you have unlocked yours, the warranty is no longer valid, and although Asus will fix it, you will have to pay to get it done. Since I'm on my second TF, and it even has had a problem that nearly bricked it, I am simply afraid to unlock it while still within the warranty period.
Might get lucky and see something with it connected to the HDMI port.
neo1738 said:
You can't send to ASUS when you use unlock tool they get your S/N and save it in case something like this happens. The only way I can see around this would be if you bought it at a Best Buy. They maintain 1 year manufacturer warranties if you bought from them so you could feasibly take to geek squad/Customer service and say it just stopped working. They wouldn't have record that you unlocked the tab. You would most likely need the receipt or some confirmation you bought it there though. Good luck.
Click to expand...
Click to collapse
Best buy does not honor mfg warranty they tell you to call asus.
I currently have a dead tablet as well.
lafester said:
Best buy does not honor mfg warranty they tell you to call asus.
I currently have a dead tablet as well.
Click to expand...
Click to collapse
They did with my TF201 and this guys TF700 just a month ago http://forum.xda-developers.com/showthread.php?t=2240970
They took back my TF201 in August last year. I was told by BB it was done under the manufacturers warranty. It really does depend on who you talk to and how you approach them with the problem. Several people had to try different BB stores until they found that one person working there that either knew HOW to do it or was willing to take it back.
I had the same problem. Tried all the ideas mentioned above. I then put it on the charger for a day and afterwards it just booted like nothing had happened.
(mine is not rooted or unlocked)
neo1738 said:
They did with my TF201 and this guys TF700 just a month ago http://forum.xda-developers.com/showthread.php?t=2240970
Click to expand...
Click to collapse
TF201 is a different tab and basically BB and asus came to an agreement to take them back. The guy in your link got lucky. Probably only got a trade because of the extreme nature of the defect. Fact is you cannot just go into BB and get a new tablet under mfg warranty.
flhthemi said:
They took back my TF201 in August last year. I was told by BB it was done under the manufacturers warranty. It really does depend on who you talk to and how you approach them with the problem. Several people had to try different BB stores until they found that one person working there that either knew HOW to do it or was willing to take it back.
Click to expand...
Click to collapse
Exactly.
Now for the good news. My tablet came back to life last night after 3 weeks of trying. It was totally dead and wouldn't even vibrate anymore. plugged it in and it actually tried to boot right away but then turned off. Let it charge for a few and tried again and it booted no problem. Battery % is now showing accurately and it has now been running fine for 12 hours.
My problem is I went out and got an HP envy x2 (win8) tab on saturday. Now to decide which to keep... I love the envy but the new quad cores are coming out this fall which should really make it a versatile little laptop. Just don't know if I can live with android now that I have a taste of full win 8.
lafester said:
TF201 is a different tab and basically BB and asus came to an agreement to take them back. The guy in your link got lucky. Probably only got a trade because of the extreme nature of the defect. Fact is you cannot just go into BB and get a new tablet under mfg warranty.
Exactly.
Now for the good news. My tablet came back to life last night after 3 weeks of trying. It was totally dead and wouldn't even vibrate anymore. plugged it in and it actually tried to boot right away but then turned off. Let it charge for a few and tried again and it booted no problem. Battery % is now showing accurately and it has now been running fine for 12 hours.
My problem is I went out and got an HP envy x2 (win8) tab on saturday. Now to decide which to keep... I love the envy but the new quad cores are coming out this fall which should really make it a versatile little laptop. Just don't know if I can live with android now that I have a taste of full win 8.
Click to expand...
Click to collapse
Wouldn't be a problem for me...Asus - Bye bye!:laugh:
I have received a RMA number and will send it in tomorrow. I will post what happens next when I get word from ASUS.
cabo8243 said:
I have received a RMA number and will send it in tomorrow. I will post what happens next when I get word from ASUS.
Click to expand...
Click to collapse
Any updates? My TF700 stopped turning on as well. Same recovery efforts, now waiting on the battery to drain. I unlocked/rooted for cleanrom (faster/better). Worked fantastic till last thursday and it refused to turn on in my college class. This could signal my exit from Android even though I have a lot of money invested in apps.
Impact9 said:
Any updates? My TF700 stopped turning on as well. Same recovery efforts, now waiting on the battery to drain. I unlocked/rooted for cleanrom (faster/better). Worked fantastic till last thursday and it refused to turn on in my college class. This could signal my exit from Android even though I have a lot of money invested in apps.
Click to expand...
Click to collapse
I recieved my tablet back from asus. Appears they swapped motherboards and i have a stock tablet again. No charges to me. Took about two weeks. Of course i will try and root/unlock again.
cabo8243 said:
I recieved my tablet back from asus. Appears they swapped motherboards and i have a stock tablet again. No charges to me. Took about two weeks. Of course i will try and root/unlock again.
Click to expand...
Click to collapse
Good to hear. Aside from the snappier response of cleanrom my biggest issue with the asus firmware was the waste of screen space on the home screen. It had like a 1" border all the way around that you can't put an icon in and that annoyed me the most of all. Been waiting the battery to go completely dead before I send it in just hoping that fixes it.
Hi,
Since some months ago, I've experienced those common problems with power button. I bought my Nexus 5 on launch date, so my SN was 310K.
As the problem was increasing, I asked for a replacement, and it arrives today. However, I noticed that the speakers holes are the same size, and when I move the phone I hear the power button rattle.
I just have the IMEI (they are sending it without the original box), but I found this website to check the SN: http://csmg.lgmobile.com:9002/csmg/b2c/client/auth_model_check2.jsp?esn=xxxxxxxxxxxxxxxxx
And I saw that it is still 310K.
I'm not really worried about the speakers, but as I asked for a replacement, I don't want to have the same problem again in a year.
So, my question is: as these problems are well-known, can I ask for a replacement (of the replacement)? Should I worry about that button rattle?
Do you recommend me to send back the replacement and ask for another one?
Thank you!
The button rattle is a common thing. It's not really a problem, or indicative of a problem, just differences in manufacturing tolerances and ultimately just a really annoying nuisance. One of my N5s had horrible button rattle so I called Google and made a stink about it and got them to send me a replacement which I'm happy to say, was absolutely flawless. I'm the type of guy who will exchange a phone for even the slightest defect as I feel that we shouldn't have to settle for anything less than a flawless device (took 4 tries with the N5). If you want to go that route, that's completely up to you. If it bothers you, then personally I'd exchange it.
r a g n o r said:
Hi,
Since some months ago, I've experienced those common problems with power button. I bought my Nexus 5 on launch date, so my SN was 310K.
As the problem was increasing, I asked for a replacement, and it arrives today. However, I noticed that the speakers holes are the same size, and when I move the phone I hear the power button rattle.
I just have the IMEI (they are sending it without the original box), but I found this website to check the SN: http://csmg.lgmobile.com:9002/csmg/b2c/client/auth_model_check2.jsp?esn=xxxxxxxxxxxxxxxxx
And I saw that it is still 310K.
I'm not really worried about the speakers, but as I asked for a replacement, I don't want to have the same problem again in a year.
So, my question is: as these problems are well-known, can I ask for a replacement (of the replacement)? Should I worry about that button rattle?
Do you recommend me to send back the replacement and ask for another one?
Thank you!
Click to expand...
Click to collapse
http://forum.xda-developers.com/goo...lease-stop-talking-hardware-versions-t2597276
Anyways, the received phone isn't working properly. Besides the button rattle, the vibrator is doing a strange buzzing sound when it's stopping, which I think it's not normal, so I'm sending it back.
However, my original phone stopped working. I can't boot it now, it has been like that several hours, and it just stands like 10 seconds and reboots again. Cool.
My biggest concern is not being able to delete all my private data of the phone before sending it back. Should I worry about that?
r a g n o r said:
Anyways, the received phone isn't working properly. Besides the button rattle, the vibrator is doing a strange buzzing sound when it's stopping, which I think it's not normal, so I'm sending it back.
However, my original phone stopped working. I can't boot it now, it has been like that several hours, and it just stands like 10 seconds and reboots again. Cool.
My biggest concern is not being able to delete all my private data of the phone before sending it back. Should I worry about that?
Click to expand...
Click to collapse
Can you get into recovery? You can wipe it from there.
_MetalHead_ said:
Can you get into recovery? You can wipe it from there.
Click to expand...
Click to collapse
The problem is the power button, so even starting with the bootloader it reboots after a few seconds.
I don't want to open it and avoid warranty either.