Database Info

Not to alarm people, but this OTA update bricked a stock Captivate

Take this for what it is. One person with a stock captivate phone who had problems.
He claims he didn't stop the update half way through the process or anything like that.
the latest software update from at&t bricked my ****ing phone. ***** i talked to through online at&t chat said it's the manufacturer's fault when it's really not. who do i contact to replace the phone?
Click to expand...
Click to collapse
He was asked if this update included 2.2...
i have no idea. i think it was just a gps update. the thing is i'm running a completely un-modded phone. this is ****ing bull**** if i have to pay money for something that samsung/at&t ****ed up. it's completely bricked. won't boot, won't power on, won't even charge. tried reseating the battery and sim card a dozen times and i tried doing the volume buttons + power button boot thing and it's just ****ed.
Click to expand...
Click to collapse
comment from someone else
AppSmasher says: September 22, 2010 at 11:23 AM
Updated my Captivate and it’s working great. I have heard of those that cancel in the middle of the update could experience problems – some even claim it bricked their phone.
so bro, tell us the truth.. Did you turn off ur phone or cancel the update mid way?
Click to expand...
Click to collapse
he was asked to check here for help...
i saw the thread. i dont think there's anything i can do. it won't boot into recovery or download mode. it's like completely dead.
Click to expand...
Click to collapse
i never said it was forced. i read a post about froyo maybe being available so i clicked the 'software updates' thing and it said an update was available. it downloaded and said it was going to reboot the phone to presumably install it. the phone rebooted to a white screen with a blue loading bar and said 'update failed.' now it no longer powers on or even recognizes being charged.
Click to expand...
Click to collapse

I can attest to the update bricking. I did cancel the download half way to turn on wifi and figured it would be simply restarting the download, but instead it started installing what was there and it stated it was going to restart so I let it and then nothing happened...tried taking the battery out and tried getting into download mode to no avail. Anyone got any ideas?

Yeah call att. Sorry bro looks like its dead dead
Sent from my SAMSUNG-SGH-I897 using XDA App

tytdfn said:
Yeah call att. Sorry bro looks like its dead dead
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
the poor guy did call AT&T. It's at the top of the post. They said they weren't responsible.

Citznfish said:
the poor guy did call AT&T. It's at the top of the post. They said they weren't responsible.
Click to expand...
Click to collapse
He spoke to the wrong person then and should call back. Mine is broken also, and it's past the 30 days, so all I could get was a refurbished one. Better than nothing. I'm never doing an OTA update again. Flashed my phone upwards of 20 times and if something messed up I could alway reset to download and re-flash.

majinzen said:
He spoke to the wrong person then and should call back. Mine is broken also, and it's past the 30 days, so all I could get was a refurbished one. Better than nothing. I'm never doing an OTA update again. Flashed my phone upwards of 20 times and if something messed up I could alway reset to download and re-flash.
Click to expand...
Click to collapse
This.
I went to the warranty and repair center in my area (dunno if everyone has one?) and they have ordered a new (refurb?) captivate for me. As long as it works and isn't too beat up, I don't really care. I'm just sick of this E63. lol

is the internal 16gb an internal memory card? Maybe if it is, you can pull that out and rebuild the whole OS of the phone through another source such as a card reader.

I tried the update on my phone. It's rooted and set up for sideload as well as a few other hacks.
However, I only bought my phone about 3 weeks ago. The update has failed 4 times for me, then i checked the existing firmware on the phone. It's already at I897UCJH7.
Take it for what it's worth.

Mine is totally stock and it was also bricked last night. I tried everything to fix it but it is completely dead. I tried the update last night and didn't interrupt it at all. The progress bar made it to 50%, stalled for a minute and then gave a message that the update failed. It tried to restart and it went completely dead. I've tried using Odin, but nothing happens. sin
I also called AT&T and was initially less than pleased after I was told to call Samsung for a possible fix. I told CS that I didn't buy the phone from Samsung and that I wasn't calling them, since it was an AT&T problem. I finally got someone to authorize a return and my new one should be here in a couple of days, but the fact that this thing was totally bricked so easily because of an official update is ridiculous.

The only updates out there is JH7/2.1. Bricking phones while OTA update to JH7 is nothing new. Just check all the JH7 threads. Stay away from OTA updates for now.
You won't get 2.2 OTA update until weeks after it is talked about all over the place.

A-Rob said:
Mine is totally stock and it was also bricked last night. I tried everything to fix it but it is completely dead. I tried the update last night and didn't interrupt it at all. The progress bar made it to 50%, stalled for a minute and then gave a message that the update failed. It tried to restart and it went completely dead. I've tried using Odin, but nothing happens. sin
I also called AT&T and was initially less than pleased after I was told to call Samsung for a possible fix. I told CS that I didn't buy the phone from Samsung and that I wasn't calling them, since it was an AT&T problem. I finally got someone to authorize a return and my new one should be here in a couple of days, but the fact that this thing was totally bricked so easily because of an official update is ridiculous.
Click to expand...
Click to collapse
way to revive a several month old thread...

Updating

I was doing an update for my captivate, and then my phone turned off, and now it will not turn on at all.

Over the air 2.1 update? You might have to get a replacement phone from AT&T now...

Yes, it was over the air. Is that bad? Do you know what happened to it?

MantaZumanity said:
Yes, it was over the air. Is that bad? Do you know what happened to it?
Click to expand...
Click to collapse
yes ATT Fuc*ed your phone.

This is unbelievable, how can they still be sending out the ota? I am sorry this happened to you. Give them hell and do not except no.
Sent from me

I am about to raise hell with them. They are not making me pay for ****.

MantaZumanity said:
I am about to raise hell with them. They are not making me pay for ****.
Click to expand...
Click to collapse
Enough people have had your problem that the ota should not be available.
Sent from me

MantaZumanity said:
I was doing an update for my captivate, and then my phone turned off, and now it will not turn on at all.
Click to expand...
Click to collapse
same thing happened to me on new years eve new phone should be here in a few days

New phone should be here on Thursday, :/

Happened to me as well, twelve days after getting my phone. I was doing the update inside my apartment which I don't get the greatest reception. Phone stopped downloading half way through. It went to reboot and then a blank screen. Went to the Att store and they replaced it. Now I check for updates outside with a strong signal.
Sent from my SAMSUNG-SGH-I897 using XDA App

Never, let me repeat that, NEVER do an update OTA. Mini Kies or just wait till the developers here get a copy of the source code and make it run better than Samsung and AT&T could ever dream of making it run.

Sideloading update FYI

Those of you yet to receive your sideloading update, I come bearing good news. I logged on to my ATT account and contacted tech support online using the chat feature.
I explained to the representative that I had yet to receive the silent update that gives me the ability to install 3rd party applications. She asked me to wait 2-3 minutes while she pushes the update to my phone. After 3 minutes, she had me reboot my phone and voila! Unknown sources is finally there. Swype 3.0 is now on my phone.
Hope this method works for those tired of waiting.
Sent from my Desire HD

Awesome I will have to try this method
Sent from my Desire HD using XDA Premium App

Hell, anyone know when they are going to push the Gingerbread update?

I got tired of the reps not knowing what I was asking for so I just rooted my HTC. I'm so glad I did!
Sent from my Inspire 4G using XDA Premium App

cwhitney24 said:
I got tired of the reps not knowing what I was asking for so I just rooted my HTC. I'm so glad I did!
Click to expand...
Click to collapse
You are so correct in this matter, I had mine done before it was even a week old. I have not looked back.

Glad yours worked. I'm over 24 hours later after they pushed it to mine and its still not there. Question tho. After you rebooted it did a POP up show up that read "PWR OFF/ON" with ok and cancel buttons on it?
Edit: called in again today and within my 20 minute phone call I now have unknown source woot woot.
Sent from my Desire HD using XDA App

Sideloading update
Just got done chatting with a ATT rep online. Everything went smooth and got Unknown Sources within 5 min.

I did the exact same thing last week. Took about 5-10 minutes with the online chat rep. She knew exactly what I was talking about, said she had to have her sup approve it and bam, there it was! Quick, easy and painless!

One of my friends tried doing this and they denied her the update, saying that she will never get it. I just rooted my phone because I got tired of waiting. I'd definitely recommend looking into rooting your phone, you can get more benefits (better battery life, phone performance, etc.).

Tell your friend to try again.
Sent from my Desire HD using XDA App

Just finished a chat with the online rep aswell and knew exactly what I was talking about. Once the update was sent he mentioned it was succesfully delivered so I checked and BAM!! There it was unknown sources. It took seconds not even a minute..
Sent from my Desire HD using XDA Premium App

I have spent over two hours today working with att tech support and they still could not push it to my phone maybe time to root.

Freakin' AT&T. I've rooted both my Inspire and my wife's Xperia over this.

help z4root
ok tried z4root but of course my att HTC inspire won't let me open it so I can open my non market download. what do I do now?

They just told me 24 to 48 hours and the phone should have the update. Not feeling confident!

I did this a couple of days ago. It took me a solid hour and four reps before I finally got someone who figured out how to push the update. Once they pushed it, I checked the phone and it was there right away.
I also found out that if you ask for the PMC (Product Management Center?), they know about the update and it may save you some time.

Just did this, longest part was waiting on the phone to reboot. I made sure to indicate I was looking to have the update pushed that allowed Unknown Sources on my Android device before I clicked to chat. Agent immediately pushed it.

Z4root will not work on this phone.
henhouse17 said:
ok tried z4root but of course my att HTC inspire won't let me open it so I can open my non market download. what do I do now?
Click to expand...
Click to collapse
Sent from my Motorola Startac

I called and got mine pushed (right after it was first heard of), but it took two reboots to show up. Might be worth a try for those of you who are having trouble. Or just root your phones hah.

My story was straight forward and it didn't take longer than typing this.
Opened my account online at the PC.
Support - Online chat.
Typed what I wanted "Sideloading app to install non market apps".
Dialed *#06# to give the supporter my IMEI.
Supporter confirmed IMEI in the system.
Asked if Wi-Fi is off.
A few seconds later "Unknown sources" was active.
- Sent from Inspire 4G using XDA App -

[Q] no response

Hi, i didn't want to started new thread but after spending 2 hours of searching i gave up Something weird happened with my device. When i press power button i can see Sense unlock screen, i can see that i have network signal even wifi connection. I can even plug device to pc and there is a connection. But when i try to unlock device there is no response, no vibration nothing at all. Does any of Ya had the same problem. I'm on a stock HTC Rom with official ICS update so nothing special (my device is still on warranty )

Can you give it a battery pull, wait about 20 seconds and pop it back in and see if it starts up?

because your STOCK and still under ware tee I would bring this to the attention of your provider or who ever handles the warentee issues for your device. Perhaps they can offer a fix OR replace the device through warentee. I'm pretty sure you won't have any problems going through warentee. You have not altered your device in anyway so you will be good. I would contact them asap and see what they have to say. I wish you the best and hope you get this resolved soon. Let us know what they say. Likely you will get a new device . Good luck!
Sent from my HTC Sensation Z710e using xda premium

gustav30 said:
Can you give it a battery pull, wait about 20 seconds and pop it back in and see if it starts up?
Click to expand...
Click to collapse
Yeah I've tried that, reboot and factory reset and it's still not working

stopa46 said:
Hi, i didn't want to started new thread but after spending 2 hours of searching i gave up Something weird happened with my device. When i press power button i can see Sense unlock screen, i can see that i have network signal even wifi connection. I can even plug device to pc and there is a connection. But when i try to unlock device there is no response, no vibration nothing at all. Does any of Ya had the same problem. I'm on a stock HTC Rom with official ICS update so nothing special (my device is still on warranty )
Click to expand...
Click to collapse
ics update lag it happens for some people i'll try give u a link for fixes
try this thread http://forum.xda-developers.com/showthread.php?t=1405457
look up for ics thread

musa91 said:
ics update lag it happens for some people i'll try give u a link for fixes
Click to expand...
Click to collapse
I live in Norway so as You know Scandinavian countries recieved ICS update as first. I was running my device without any problems since then, nothing at all and then yesterday evening this **** happened Yeah but i can try fixes or tommorow i will get Nexus Damn i hope those guys at the store aint gonna make any problems (i spared money for 6 months to buy this phone and now that :/ )

Finaly today i got my phone back. They just flashed new Rom into it. You can imagine how happy i was (let the customize begin ) When i came back home the first thing i've done was installation of ADW Launcher Ex then suddenly i see that my volume button is missing (FUUCKK) I've found it on the carpet. So i've tought that i'll read about it in the internet. Everyone was complaining about HTC's Customer Service. But i've filled the form, attached two photos and after five minutes THEY called me. The guy was verry nice and only because my device is six months old i don't have to pay for the cover BUT suddenly right after we end talking a LAG came back. SOME FUUCKKINNGG DISASTER !!! So my friend have called me and i was able to answer the phone. I think it's because of ADW Launcher because right after i've unnistaled it everything works fine. Such a shame, i really like this launcher. Can You guys give me some tips about launcher similar to ADW. Cheers

Just take the plunge and root the phone and stick a rom on there.
Sent from my HTC Sensation Z710e using XDA

[Q] screen issues

just wondering if anybody can help me, ive had my phone back from orange/ee repair twice now only for it to develop the same problem yet again, ok so the phone is completely factory standard, i make folders on my home screen with various apps in each and i can access each folder properly, i then turn the phone off when i go to sleep at night and put it on charge, when i wake up in the morning i unplug the phone, turn it on and let it wake up, i then try to access the folders i created and cant when i touch them, this is the part that confuses me, if i touch above the folders i can then access them, if i put another app above the folder and try to open that it will only open the folder below, please could someone enlighten me as to what may be causing this, thankyou

This is only a guess so don't shoot the messenger
Try;
Go to Menu - Settings - Language & Keyboard - HTC Sense Input - Advanced. Then choose either Calibration Tool or Reset calibration
It's meant for text input but ya never know!

hbforce
milkyinit said:
just wondering if anybody can help me, ive had my phone back from orange/ee repair twice now only for it to develop the same problem yet again, ok so the phone is completely factory standard, i make folders on my home screen with various apps in each and i can access each folder properly, i then turn the phone off when i go to sleep at night and put it on charge, when i wake up in the morning i unplug the phone, turn it on and let it wake up, i then try to access the folders i created and cant when i touch them, this is the part that confuses me, if i touch above the folders i can then access them, if i put another app above the folder and try to open that it will only open the folder below, please could someone enlighten me as to what may be causing this, thankyou
Click to expand...
Click to collapse
HI brother ...
Well, it seems like a firmware problem, to avoid some stupid preactions, throw the phone to Orange repair group, and see if they can fix it.
"IF I HELPED YOU HIT THANKS BUTTON"
.

i know what you're saying mate, but its been for repair twice already and come back with the same fault both times, dont you think throwing it back at them a third time would be taking the iss a bit?

hbforce
milkyinit said:
i know what you're saying mate, but its been for repair twice already and come back with the same fault both times, dont you think throwing it back at them a third time would be taking the iss a bit?
Click to expand...
Click to collapse
Hi brother ...
Personally, i don't know how to fix it, but, as i told you it seems a software problem, if you don't wanna take it back, just try some custom ROMS or try to install International version of One S Software using RUU, this i guess may solve the issue .
Cordially.
"IF I HELPED YOU HIT THANKS BUTTON PLEASE ! "
.

yeh im starting to believe it is a software issue now, i spoke to the chap in the ee shop yesterday and he said he is going to get in contact with his area manager and push to get my phone replaced because he agreed that this was unacceptable, so fingers crossed I'll hopefully have a new phone in the next couple of days. i was considering rooting and flashing a custom rom but really didnt want to because obviously it wouldve voided the warranty, i'll let you know how i get on in a few days, thankyou for taking the time to reply and try and help :beer::screwy:
Sent from my GT-S5570 using xda app-developers app

also plz excuse the silly little pics at the end, poo loan phone has a mind of its own
Sent from my GT-S5570 using xda app-developers app

Third time back from repair, HTC UK this time and the phone still has the same fault, got told in the EE shop that that was all they could do for me and try contacting orange customer services to see if they might replace the phone. Im starting to get very p*ssed off with orange now as you can most probably understand, so now im thinking of rooting the device and flashing a Rom that hopefully won't cause me the issues this one is
Sent from my HTC One S using xda premium

Third time back from repair, HTC UK this time and the phone still has the same fault, got told in the EE shop that that was all they could do for me and try contacting orange customer services to see if they might replace the phone. Im starting to get very p*ssed off with orange now as you can most probably understand, so now im thinking of rooting the device and flashing a Rom that hopefully won't cause me the issues this one is<br />
<br />
Sent from my HTC One S using xda premium
Click to expand...
Click to collapse
If your device has been back to repair 3 times with the same issue, and still not fixed you are eligible to get a brand new one.
Sent from my One S using xda app-developers app