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I bought this phone used from craigslist and do not have service for it currently.
is my warranty still valid?
who would I contact if something decides to break?
I'm not to experienced with smartphone warranties
Sent from my LG-P999 using XDA App
NO. There is no warranty. To obtain warranty service you must prove you bought your phone through an authorized channel. Craigslist and eBay are specifically excluded from warranty coverage.
jboxer said:
NO. There is no warranty. To obtain warranty service you must prove you bought your phone through an authorized channel. Craigslist and eBay are specifically excluded from warranty coverage.
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can you state some sources? I doubt this doesn't have a warranty
Here is the applicable text from the warranty.
(2) The limited warranty extends only to the original purchaser of the product
and is not assignable or transferable to any subsequent purchaser/end user.
So if you bought it second hand on Craigslist or through a gray market reseller, there is no warranty.
Applicable warranty pages attached.
jboxer said:
Here is the applicable text from the warranty.
(2) The limited warranty extends only to the original purchaser of the product
and is not assignable or transferable to any subsequent purchaser/end user.
So if you bought it second hand on Craigslist or through a gray market reseller, there is no warranty.
Applicable warranty pages attached.
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Ok, so if i was able to get the original owner to call in would that work?
Would they even ask me if i was the original owner?
I believe i should have the right to a warranty
?????
tylerwatt12 said:
Ok, so if i was able to get the original owner to call in would that work?
Would they even ask me if i was the original owner?
I believe i should have the right to a warranty
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maybe you should of made this title hey how do i scam into a warranty.
boxer told you and showed you in writing that if you buy from an unauthorized dealer or second hand there is no manufacturers warranty.
is it right or fair maybe not but it is what it is.
Due to how you bought the phone you do not have a warranty.
If you have the original buyer say he still has the phone and gets it warrantied that would probably work.
I hate to break this to everyone, but based on what I have observed and after reading about the experiences of others... I don't think any of us have a functional warranty, regardless of where we obtained our G2xs.
well
Spyvie said:
I hate to break this to everyone, but based on what I have observed and after reading about the experiences of others... I don't think any of us have a functional warranty, regardless of where we obtained our G2xs.
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dont know about functional but definaltey dysfunctional
In my experience, LG makes good washers and dryers. Maybe that should've gave me pause to think before I bought this phone.
I believe you'd still have warranty through LG, just not T-Mobile, which is a bummer.
Spyvie said:
I hate to break this to everyone, but based on what I have observed and after reading about the experiences of others... I don't think any of us have a functional warranty, regardless of where we obtained our G2xs.
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ya no kidding. After getting several G2X's with screen-bleed problem I called LG trying to get them to fix / replace it bia the warranty. Making a LONG story short - they wouldn't honor the warranty because "all the G2X's have that problem" !!! Is that f-ed up or what! They're all defective so they wont fix...hahahaha. Last thing I ever by from LG for sure.
TechnoHippie said:
ya no kidding. After getting several G2X's with screen-bleed problem I called LG trying to get them to fix / replace it bia the warranty. Making a LONG story short - they wouldn't honor the warranty because "all the G2X's have that problem" !!! Is that f-ed up or what! They're all defective so they wont fix...hahahaha. Last thing I ever by from LG for sure.
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It's LG poor part choice, I remember my Zune, the OLED screen would actually light up when black in certian spots, it was very annoying. Almost every phone has it's weak spot. But what i'm concerned about is the charge port breaking, it looks very vulnerable being so thin
Just another side note. There is also a big section in the user manual's and the warranty that says if you install a non official OS the warranty is also void. So by default, 99% of anyone reading this on this forum would have no warranty even if they were the original purchaser. Yea, if you can return it to stock you should be ok, but if your beyond that you'd be screwed. I bought mine second hand and had it sent to me in Bangkok. So I knew I would have no warranty coverage here regardless of what I did with the phone (which is still stock as I haven't seen any reason to root it yet).
jboxer said:
Just another side note. There is also a big section in the user manual's and the warranty that says if you install a non official OS the warranty is also void. So by default, 99% of anyone reading this on this forum would have no warranty even if they were the original purchaser. Yea, if you can return it to stock you should be ok, but if your beyond that you'd be screwed. I bought mine second hand and had it sent to me in Bangkok. So I knew I would have no warranty coverage here regardless of what I did with the phone (which is still stock as I haven't seen any reason to root it yet).
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Which part of bangkok? I'm 1/2 thai
tylerwatt12 said:
Which part of bangkok? I'm 1/2 thai
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reasonably close to city center
My Thai family lives near the TPI tower
tylerwatt12 said:
My Thai family lives near the TPI tower
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In the new condo near Chan Road that just opened up about six months ago? I drive past that building quite a bit. I probably live about 1 to 2 km from that tower.
Who has the best return policy?
I thought I read somewhere where someone bought a TF700 and had 30 days to return it.
I am curious so that I have plenty of time to try this out and if I don't like it, I can return it.
With Amazon, not only you can return it in 30 days, they will send you the replacement before you have to send the original out. It's so convenient.
Best Buy's return policy is 30 days, dont throw out the box and dont take off the sticker near the dock connector with the serial number on it.
xRevilatioNx said:
With Amazon, not only you can return it in 30 days, they will send you the replacement before you have to send the original out. It's so convenient.
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Cool, I did not know that about Amazon. I thought they were 15 days.
xRevilatioNx said:
With Amazon, not only you can return it in 30 days, they will send you the replacement before you have to send the original out. It's so convenient.
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Forgot to ask...
Can you return it outright without getting a replacement?
lardo5150 said:
Forgot to ask...
Can you return it outright without getting a replacement?
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Sure, just ask for refund when you fill the online return form.
If you're a silver member at Best Buy, you get 60 day returns or exchanges.
Another vote for best buy since they are swapping my six month old prime for a TF700 at no cost to me.
Sent from my Nexus 7 using xda premium
id10terrordfw said:
Another vote for best buy since they are swapping my six month old prime for a TF700 at no cost to me.
Sent from my Nexus 7 using xda premium
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You got the geeksquad protection im guessing?
Sent from my EVO using xda premium
ngocdao said:
You got the geeksquad protection im guessing?
Sent from my EVO using xda premium
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Didn't apply. It was swapped as a manufacturer's defect. They refunded my ADH(can't be done if it is covered under that) and I rebought it on the infinity.
Sent from my SAMSUNG-SGH-I747 using xda premium
Bestbuy for me, they let me swap my old prime to infinity, they honor 1 year manufacturer warranty,I had my 7 months just told them I'm having wifi issues and boom got lucky I guess lol, getting my infinity next week
Sent from my GT-P3113 using Tapatalk 2
id10terrordfw said:
Didn't apply. It was swapped as a manufacturer's defect. They refunded my ADH(can't be done if it is covered under that) and I rebought it on the infinity.
Sent from my SAMSUNG-SGH-I747 using xda premium
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Ok, just to be clear you just didn't walk in and demand to buy a new product and they refunded you a 6 month old product. I have no idea on how people do these things? Here in NJ you can't do ANYTHING like that. Every store has such strict rules about returns it is amazing. Most stores have policies if you OPEN up the product you can't return it. Only exchange it. I'm so surprised to read things like this. I even have had issues at Walmart one time trying to return something. For some reason the employees that work at these places act like it is their money.
opentoe said:
Ok, just to be clear you just didn't walk in and demand to buy a new product and they refunded you a 6 month old product. I have no idea on how people do these things? Here in NJ you can't do ANYTHING like that. Every store has such strict rules about returns it is amazing. Most stores have policies if you OPEN up the product you can't return it. Only exchange it. I'm so surprised to read things like this. I even have had issues at Walmart one time trying to return something. For some reason the employees that work at these places act like it is their money.
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It is their money.
Yeah its restocking fees n such. Im glad i live in Hawaii and its illegal to have restocking fees here
Sent from my EVO using xda premium
opentoe said:
Ok, just to be clear you just didn't walk in and demand to buy a new product and they refunded you a 6 month old product. I have no idea on how people do these things? Here in NJ you can't do ANYTHING like that. Every store has such strict rules about returns it is amazing. Most stores have policies if you OPEN up the product you can't return it. Only exchange it. I'm so surprised to read things like this. I even have had issues at Walmart one time trying to return something. For some reason the employees that work at these places act like it is their money.
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They refunded it to a gift card. This is Best Buy company policy. They service every item they sell. If they don't carry that product they replace it. The exchange is the remedy for them not servicing the product.
Sent from my SAMSUNG-SGH-I747 using xda premium
Jotokun said:
Best Buy's return policy is 30 days, dont throw out the box and dont take off the sticker near the dock connector with the serial number on it.
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Actually, best buy will take it back at any time that it's still under the manufacturers warranty. I just returned my Prime that I bought in december and got a store credit.
tateg said:
Actually, best buy will take it back at any time that it's still under the manufacturers warranty. I just returned my Prime that I bought in december and got a store credit.
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The key to that is as long as it is defective and not a serviceable SKU. Which the Prime is not serviceable, as in they can't send it off for repair.
Sent from my SAMSUNG-SGH-I747 using xda premium
seriously......the guys at best buy told me i had to break my prime to use the 100 dollar warranty i paid on it....then ask for a credit instead of a new prime and then i ordered the infinity.....
but an associate literally told me to break my prime, say it was an accident and use the warranty i paid on it....WTH
almo40192 said:
seriously......the guys at best buy told me i had to break my prime to use the 100 dollar warranty i paid on it....then ask for a credit instead of a new prime and then i ordered the infinity.....
but an associate literally told me to break my prime, say it was an accident and use the warranty i paid on it....WTH
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Click to collapse
Sad to say he was incorrect, it should have been covered under manufacturer's warranty. They should have prorated returned the ADH and let you rebuy it.
Sent from my Nexus 7 using xda premium
To add to my thread....Can anyone comment on Amazon's return policy?
I can either order from Amazon today for my TF700, or I can wait till this weekend and order through Best Buy online and skip sales tax because MO is doing a sales tax holiday weekend.
I am just curious as how easy Amazon's return policy is incase I get a defective unit.
almo40192 said:
seriously......the guys at best buy told me i had to break my prime to use the 100 dollar warranty i paid on it....then ask for a credit instead of a new prime and then i ordered the infinity.....
but an associate literally told me to break my prime, say it was an accident and use the warranty i paid on it....WTH
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Wow you got lucky. I dropped my galaxy tab 10.1 the other day. The screen cracked so bad it was starting to come off the sides, and the tablet wouldn't even turn on. I brought it back to best buy to get a credit since they don't sell that anymore. Best buy told me I had to send it in to get it fixed, and I won't get it back for 2-4 weeks. When I bought the warranty, however, they told me if the screen cracked I could come in and get an instant replacement since it's not worth fixing a tablet if the screen is cracked. I am now without a tablet for a month, and I had my hopes up to get the infinity. Never again am I buying a warranty from best buy.
If I buy a nexus 5 from ebay, can I still use the Google warranty on it?
GodSlayer said:
If I buy a nexus 5 from ebay, can I still use the Google warranty on it?
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Technically, the warranty is not by Google - it is by LG. Google will handle returns/replacements within the first 15 days.
According to LG, the warranty is for 12 months for the original purchaser.
jj14 said:
Technically, the warranty is not by Google - it is by LG. Google will handle returns/replacements within the first 15 days.
According to LG, the warranty is for 12 months for the original purchaser.
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Can I invoke it using the original receipt?
I think the warranty is tied to the original email address
Team Nexus 5 sucks
GodSlayer said:
Can I invoke it using the original receipt?
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Click to collapse
Sorry - can't say because I haven't tried it. I suspect it will be ok if you have original receipt since all LG would really care about is the purchase date to figure out whether it is still under warranty or not, but I don't know if they will check purchaser name as well. You could check with Google/LG to be sure, but I'm pretty sure they will give you the legal answer
Just out of curiosity, why are you buying from ebay instead of the play store? Is it significantly cheaper there? I just glanced thru' some of the postings there and they all seem to be selling over $400 (buy it now)
jj14 said:
Sorry - can't say because I haven't tried it. I suspect it will be ok if you have original receipt since all LG would really care about is the purchase date to figure out whether it is still under warranty or not, but I don't know if they will check purchaser name as well. You could check with Google/LG to be sure, but I'm pretty sure they will give you the legal answer
Just out of curiosity, why are you buying from ebay instead of the play store? Is it significantly cheaper there? I just glanced thru' some of the postings there and they all seem to be selling over $400 (buy it now)
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The price in the Play Store is almost 450, with taxes and shipping, and there are options for less than that.
Moreover, I am having trouble ordering from the Play Store as I am not a resident of the USA, and only sending it to a person there. I know that the ebay order will get there, unlike the Play Store order which is still pending and can be dropped at any moment.
Is there a goto place to buy in the UK with a UK warranty?
Had a nightmare with oneplus and wont' buy chinese again until they have some local presence.
The Honor 8 in blue looks great, so hence the question of where to buy.
vmall.eu looks like its not UK based...
Thanks
There's cheaper but i picked mine up from Amazon just for the peace of mind of their returns.
https://www.amazon.co.uk/Honor-Dual...e=UTF8&qid=1475696240&sr=1-1&keywords=honor+8
fingery said:
There's cheaper but i picked mine up from Amazon just for the peace of mind of their returns.
https://www.amazon.co.uk/Honor-Dual...e=UTF8&qid=1475696240&sr=1-1&keywords=honor+8
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Thanks, yes, I've had it in my basket for a few days now, but think I might wait a little longer to see how developement goes.
I thought it was supplied by others on Amazon, but I did see direct from Amazon too.
Thanks.
£339 from three which is also unlocked.
http://www.three.co.uk/Honor/8?memory=32&colour=Blue
mwatson said:
£339 from three which is also unlocked.
http://www.three.co.uk/Honor/8?memory=32&colour=Blue
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Thanks. Its insisting on a 10 quid topup though.
Are they unlocked from three? didn't realise that.
3 is the only carrier I see offering it in the UK
Honor 8 UK
scoobydu said:
Is there a goto place to buy in the UK with a UK warranty?
Had a nightmare with oneplus and wont' buy chinese again until they have some local presence.
The Honor 8 in blue looks great, so hence the question of where to buy.
vmall.eu looks like its not UK based...
Thanks
Click to expand...
Click to collapse
Your best bet is to purchase the Honor 8 UK edition thru vmall.eu (https://www.vmall.eu/uk/honor-8-blue-292297/) which includes a warranty (see specifics here: https://www.vmall.eu/uk/warranty-policy/). If you have any other questions regarding the device and warranty policy, please let us know. (NS)
I got mine from a three store in the uk. No other stores stock these.
Can't go wrong mines blue looks gorgeous
vmall.eu's shipping seems from Expansys?
https://www.vmall.eu/uk/delivery/
Notes:
The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, and EXPANSYS are not responsible for any variation.
If selecting a next working day service, goods will need to be signed for. To help, please give a delivery address where someone will be available to sign.
Please note: Next day delivery service is available only when orders are invoiced and/or shipped out.
Unfortunately, if goods are returned to EXPANSYS because of an incorrect or incomplete address, the carriage is not refundable so please double check before submission.
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Directly from their vmall.
https://www.vmall.eu/uk/
scoobydu said:
Thanks. Its insisting on a 10 quid topup though.
Are they unlocked from three? didn't realise that.
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i phoned them and told them I don't need a sim card thanks.. already got one, so got just the phone for 339. If you get told they can't sell them on the phone and online only, then hand up and call back until you get someone who knows what they are doing. took me three attempts. must be why they are called three!
Buying them Honor devices from Three UK you get the same warranty as if bought online via Vmall.UK.So trust assured you good on all accounts and Vmall will deal with you directly once bought.
Got my partners from three today a d on the phone there is like a customer service portal, typed in the imei and she has a two year warranty
Sent from my Nexus 6P using XDA-Developers mobile app
I found only three mobile selling it for me and like mentioned i phoned up three and told them i had no need for a sim card and just wanted the phone to which the lady was more then helpful, mine arrives tomorrow as i ordered Sunday ...
i cant wait.
HonorUSA_Noah said:
Your best bet is to purchase the Honor 8 UK edition thru vmall.eu (https://www.vmall.eu/uk/honor-8-blue-292297/) which includes a warranty (see specifics here: https://www.vmall.eu/uk/warranty-policy/). If you have any other questions regarding the device and warranty policy, please let us know. (NS)
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Thanks, I have read those and they don’t specify who the repairer is and what country they reside, so it isn’t clear if its shipped abroad to get cover or done in the UK and are subject to UK laws?
jerryhou85 said:
vmall.eu's shipping seems from Expansys?
https://www.vmall.eu/uk/delivery/
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Click to collapse
Likely just me, but won’t ever buy from these people again, so they are off the list. Poor excuse for a company.
mwatson said:
i phoned them and told them I don't need a sim card thanks.. already got one, so got just the phone for 339. If you get told they can't sell them on the phone and online only, then hand up and call back until you get someone who knows what they are doing. took me three attempts. must be why they are called three!
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Click to collapse
Thats an option but left three many years ago as they don’t know what customer service is and we have no coverage from them.
shelleyldiaz said:
Thanks for sharing amazon uk link I think amazon is only the best place to buy Honor 8.
Click to expand...
Click to collapse
Between 3 and Expansys, Amazon are by far the best option for me, but they only cover the device for one year and then you’d have to go to honour or others?
Just not clear and although it looks a lovely device, I will steer clear until it becomes clear who i deal with if anything should go wrong.
Thanks for all the input, much appreciated.
scoobydu said:
Thats an option but left three many years ago as they don’t know what customer service is and we have no coverage from them
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Its SIM only and unlocked. Use what ever carrier you want and get the phone with generic firmware for £339
The phone from three is unlocked so you can put what ever sim in you want.
Sent from my FRD-L09 using Tapatalk
scoobydu said:
Between 3 and Expansys, Amazon are by far the best option for me, but they only cover the device for one year and then you’d have to go to honour or others?
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I think 1 year is good enough already... usually after 1 year, manufacturer will stop/slow down upgrade, at that time, you have to rely on developers from XDA or places alike.
jerryhou85 said:
I think 1 year is good enough already... usually after 1 year, manufacturer will stop/slow down upgrade, at that time, you have to rely on developers from XDA or places alike.
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i have to agree here, most places will only offer a year anyway as after this they normally have slowed down production and are at that point concentrating on another product.
if its that much of a problem about aftercare i would personally find good insurance for your phone after the year is up @OP
i have insurance on all my electronics so i never pay a thing for breakdowns etc.
Bopie said:
i have to agree here, most places will only offer a year anyway as after this they normally have slowed down production and are at that point concentrating on another product.
if its that much of a problem about aftercare i would personally find good insurance for your phone after the year is up @OP
i have insurance on all my electronics so i never pay a thing for breakdowns etc.
Click to expand...
Click to collapse
Well, maybe off topic, but there is a second opinion on extended warranty... :victory:
Skip the Extended Warranty and Save the Money Instead
http://twocents.lifehacker.com/skip-the-extended-warranty-and-save-the-money-instead-1786556184
I have a pixel 2 xl, that needs warranty service. It's only 10 mos old. It's under warranty, yet Google will not warranty it, since I don't have the receipt. This will be my 1st, and last Google product, since they won't warranty it without a receipt. With an iPhone, you walk into the store, they check the device, you walk out with a refurbished one, no questions asked. I really would appreciate a copy of an invoice. Any personal info like credit card can be blocked out. Thanks, really would appreciate it!
suzook said:
I have a pixel 2 xl, that needs warranty service. It's only 10 mos old. It's under warranty, yet Google will not warranty it, since I don't have the receipt. This will be my 1st, and last Google product, since they won't warranty it without a receipt. With an iPhone, you walk into the store, they check the device, you walk out with a refurbished one, no questions asked. I really would appreciate a copy of an invoice. Any personal info like credit card can be blocked out. Thanks, really would appreciate it!
Click to expand...
Click to collapse
The problem you have is the IMEI/serial number won't match yours, so I doubt they would accept the your warranty claim. Can you not just go back to the place you purchased it from and ask them to print you a duplicate receipt? Or did you buy it second hand? I get your point about apple having a great repair policy but your annoyance with Google is a little petty as most warranties are only valid with original proof of purchase.
Rotten Ross said:
The problem you have is the IMEI/serial number won't match yours, so I doubt they would accept the your warranty claim. Can you not just go back to the place you purchased it from and ask them to print you a duplicate receipt? Or did you buy it second hand? I get your point about apple having a great repair policy but your annoyance with Google is a little petty as most warranties are only valid with original proof of purchase.
Click to expand...
Click to collapse
No, It was won at a party. And no, my annoyance with google is not petty. APPLE warranties their products for the life of the warranty, whether your the original owner, or 10th owner. The warranty is supposed to be on the device. I will NEVER deal with a google product again. This is truly a joke.
suzook said:
No, It was won at a party. And no, my annoyance with google is not petty. APPLE warranties their products for the life of the warranty, whether your the original owner, or 10th owner. The warranty is supposed to be on the device. I will NEVER deal with a google product again. This is truly a joke.
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Click to collapse
Actually most warranties aren't transferable and are only valid with proof of purchase, that is standard across most industries. You could ask the person or company who held the party if they have the proof of purchase for you as you need it for warranty purposes. Also you won the device so technically you didn't deal with Google.
Rotten Ross said:
Actually most warranties aren't transferable and are only valid with proof of purchase, that is standard across most industries. You could ask the person or company who held the party if they have the proof of purchase for you as you need it for warranty purposes. Also you won the device so technically you didn't deal with Google.
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Click to collapse
Again, apple, just walk in store, out with a new one. People wonder why Google is loosing to Apple. Good customer service goes a long way.
suzook said:
Again, apple, just walk in store, out with a new one. People wonder why Google is loosing to Apple. Good customer service goes a long way.
Click to expand...
Click to collapse
Yes apple have excellent service thats not in question but it's above the industry average. I had to send my HTC in for an out of warranty repair they wanted the receipt for that. Just ask the people who gave it you for the receipt not members of the XDA
I've not had to make a warranty claim on my Pixel 2, but I had warranty replacements of both Nexus 5X and Nexus 5 and in each case I just had to give Google the IMEI and they confirmed the warranty was applicable.
Maybe they have different rules for different countries, but they should be able to look the IMEI number up on their system and confirm the warranty applies.
Sent from my Pixel C using Tapatalk