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After waiting patiently for what seemed like forever, I received my TP2 from Verizon. I wanted to use it a week before ordering another. I've found it to be the most enjoyable phone I've owned.
As soon as I decided to order one for my wife, and another person in our Company, it was listed as out of stock - and remains so. I don't think it was in stock for more than 10 days . . .
Does anyone have any inside info on when they might be getting more?
Did you call them and ask? I'll bet the reps don't even know when it's coming back into stock.
I'm surprised it sold out so fast! Must be popular or something
I'll just add that besides the extra size, this is the best phone that I've ever ran, even compared to one of those jesus phones!
I have had a TP2 on order for a few days and spoke with my Verizon business rep this morning. She said she can't even give me an ETA right now, but will let me know as soon as she has some info. Since then she has emailed me and said she's been trying to get an ETA and no one knows. If I get an ETA I will post it.
I just made arrangements with a customer service rep today, since my 30-day worry-free is almost up and my phone reboots every once in a while when closing the keyboard. She told me that they would extend my worry-free, since the phone would be back in stock "no sooner than 2 weeks."
Does this mean that they are holding off on selling more until they load 6.5 on them? That I don't know.
All I can tell you is that you shouldn't expect a TP2 for at least 2 weeks. Get them Imagio's to hold them over, and swap out using your 30-day worry-free guarantee when the TP2s are back in stock in a few weeks.
I believe VZ is waiting to get my TP2 returned to them so they can resell it It'll be there in two days!
I thought the "echo" was a fluke, but it was always there the majority of the time, even with full bars.
Apparently the imagio does this too, sigh.
I was going to put up with it, but ATT made me a SWEET offer when I call them to cancel, so I have a pure on the way.
This is pretty sad, there is something more to this VZW story than we are being told.
It's pathetic really, where the only option is EBay/CL to get one of this phones. Not the best "channel" to be making this type of purchase.
I talked to a rep today. She said she wished she knew when they'd be in (sounded like she's been asked the same question a million times).
I then asked if they were waiting until 6.5 was ready for the device. She said there has been no word at all about 6.5 on the TP2.
So then I asked if I could get an email when they get some in stock. "No."
Seriously?
All you early adopters lucked out. This is frustrating.
Yup, I've posted before on the echo/voice quality before on the VZ TP2.
I called ATT to cancel my other line and got the dog and pony. OMG what a nice dog and pony it was.
I could have got pure for $90 if it was my main line, but I wanted to port my main line back. So it was $120 out of contract for a pure.
Then additional discounts on service and a TON of rollover mins added. I would have had to pay full price if I wanted to go back to ATT through the normal route.
More to this story, not really. My friend cancelled his THREEGS cause he moved very rural with only edge service. They gave him a similar SWEET deal for coming back, he said he had a spare normal phone, so he now has THREEGS on only a voice/txt plan, with no data.
This is nothing new. It's just what ATT offered after I complained about a few things in their "customer retention" department.
--------------------------------
STOP!
I did the same with VZ, saying I wanted to port back to ATT, and they basically said, "have a nice day".
I said, 30 day policy, I'm returning. I got MISINFORMATION from VZ, but they did give me another number that I had to call to verify the return. This was NOT the number on the receipt that explained the return policy.
The first CS rep on the number on the receipt stated that I had to return the phone with the label in the box... yay, no problem!
Then she said that I had to call the other number after 14 days to verify return. Then she said that when I called that other number they would have to transfer me to regular CS at VZ to verify. I was like WTF, ok if that's the procedure.
Remember this was an internet sale, TP2. I called 8007117773, and they said that what was above was not true. Gave the return label tracking, she then said it "could" take 14 days for the credit to show on my account and the regular VZ rep was wrong. They handle everything, and if I don't see my credit in 14 days, then call back.
quid246: is that enough for ya? I don't think I left out any details.
hanfeitzu02 said:
I talked to a rep today. She said she wished she knew when they'd be in (sounded like she's been asked the same question a million times).
I then asked if they were waiting until 6.5 was ready for the device. She said there has been no word at all about 6.5 on the TP2.
So then I asked if I could get an email when they get some in stock. "No."
Seriously?
All you early adopters lucked out. This is frustrating.
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Click to collapse
Maybe I should have just sold mine for the out of contract price of IIRC $525?
I'm not so sure the echo problem was lucking out. I talked to VZ and they had no idea.
I let a few friends use my TP2 VZ over last weekend and they were like, "I hate how that sounds, it's like you are in a bathroom and the volume goes in and out".
UGH. Maybe I should just stick with my first gen diamond
syntrix... thanks for the great stories.
But my comment was not directed at you... just at the VZW "out of stock" situation.
I am glad I got mine before they sold out! I only had to pay like $36 for mine!! Best $36 I have ever spent!
i thinks sometimes it may be a matter of being quick. i went to their website last week on Thursday around 10am, saw them in stock and got on the phone right away. after i got off the phone (30-40 minutes) i checked again on the website and they were out
ohumad said:
i thinks sometimes it may be a matter of being quick. i went to their website last week on Thursday around 10am, saw them in stock and got on the phone right away. after i got off the phone (30-40 minutes) i checked again on the website and they were out
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Click to collapse
You probably got the last one!!!
I got lucky too...I called to ask when they'd be back in stock after noticing "Out Of Stock" in the online store the day I finally decided to order mine. Telesales rep said he knew nothing about them being out of stock and guaranteed he had two for me. I even had my order post-dated in their system for Oct 2 (about a week's delay, waiting for payday) and sure enough I got them last Tuesday.
My Sprint contract is due to cancel itself in a week, as I was asked to find a new home due to my incessant roaming on my 2nd line...suffice to say I was a bit worried until FedEx showed up and I finally had them in my hand. Never know what kind of stuff a sales rep is going to pull to make his commission.
My wife has been checking the website 2 to 3 times per day for availability. Our small business manager at our local Verizon store said they do not receive notification when product is available, they have to check their computer just like we do.
Well, today after lunch she checked the site and got lucky! Hopefully, two TP2 phones will arrive in our office tomorrow!
Good for her!
WAR_GA said:
My wife has been checking the website 2 to 3 times per day for availability. Our small business manager at our local Verizon store said they do not receive notification when product is available, they have to check their computer just like we do.
Well, today after lunch she checked the site and got lucky! Hopefully, two TP2 phones will arrive in our office tomorrow!
Good for her!
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Click to collapse
Same here. I have been checking several times daily online as well as calling with no luck. This morning I checked at 9 and they were still out of stock and then I checked again while waiting for the UPS computer to boot ,at about 10:30, and they were in stock online so I ordered as fast as I could! Should be here tomorrow! I am very excited
DITTO... back in stock now. I ordered one at 2:30 and got tracking saying it will be here tomorrow morning. WOW
I had to wait until Midnight this morning to order since my phone wasn't available for an upgrade discount until today. I was able to get my order in just in time it appears, as the TP2 is now back out-of-stock.
syntrix said:
Maybe I should have just sold mine for the out of contract price of IIRC $525?
I'm not so sure the echo problem was lucking out. I talked to VZ and they had no idea.
I let a few friends use my TP2 VZ over last weekend and they were like, "I hate how that sounds, it's like you are in a bathroom and the volume goes in and out".
UGH. Maybe I should just stick with my first gen diamond
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Click to collapse
I dont know if I am wrong about this but it sounds like like the noise reduction feature is enable in the phone. I disable that feature because I hate it. It never works properly on any phone I have owned, even non pda phones. I do not have this "echo / bathroom sound" problem with my phone. Check to see if this fixes it. The setting is in the phone setting, on the advance tab, the last option on the bottom that says "Reduce noise in phone calls" has a drop down box. I have this option set to "Never". If yours is set to "Automatically" or "Always", change it to "Never" and see if it fixes the problem. Again this is only a guess from the way the problem is described above.
Nope it was the first thing I verified!
I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.
Aren't you one of those people who posts in every thread how you have no issues with your G2X? Also T-Mobile doesn't your username on a forum. Just saying you can post whatever you want
jrwingate6 said:
I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App
Damnit, why tell us if your not going to tell us!
I'll start the assumptions!
They sent you a broke G2x with a post-it note saying "ahahah".
They put out a finished version of Stock Gingerbread onto the phone.
They gave you 2 tickets to Disney on Ice in the box.
...I'm hoping it's Disney tickets...
Sent from my LG-P999 using XDA App
they gave you the sensation instead?
mobilehavoc said:
Aren't you one of those people who posts in every thread how you have no issues with your G2X? Also T-Mobile doesn't your username on a forum. Just saying you can post whatever you want
Sent from my LG-P999 using XDA App
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Click to collapse
Yup..I don't have any problems with it. Runs great actually. I personally like the phone.
Mikeglongo said:
they gave you the sensation instead?
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Click to collapse
Close but not the whole story.
cant do that bro!! lol cmon tell us tmobile wont findout anyways, and why do u have to wait 3 days???
Oh poo, I thought it was some good news about the g2x=/
offering sensation or gingerbread update with g2x? like an option?
Mikeglongo said:
Oh poo, I thought it was some good news about the g2x=/
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Click to collapse
aaagh yea me too... sux
You got a 12th replacement G2x and this time, it had no screen bleed?
They're giving you a G2X with AT&T's bands unlocked and transferring your account to them thinking not having to support the G2X anymore works out cheaper in the long run.
Um they sending you another G2X? I called a few days ago and my phone will arrive this coming Tues. Called tech support once and had them walk me though the remove battery then insert back in, press volume down while pressing the power button "factory reset". A few hours later I was still getting a reboot so I called back and they are sending me a new one. WTH they are charging me $20 for a replacement fee? Will dispute that when it appears on my bill.
They are aware of the reboots, power off, and gps issues. At the same time, they know some G2X phones have no problemss at all.
OK, I just thought to myself that I'm not going to **** up my deal T-Mobile gave me due to my account having extenuating circumstances. Here goes....
On June 11th I called T-Mobile and told them I was on my 4th G2X and was having problems with it since I wanted to exchange it for a Sensation. The rep I talked to in customer retention told me there was no comparable devices to the G2X at the time but told me about a phone named the Sensation coming out on the 15th and that it would be a comparable exchange. He continued to notate my account and told me to call back after the 15th for the exchange. In between that time I went out and bought one with the intentions of seeing which phone I liked better before I exchanged my G2X. I decided I like the Sensation better so I gave it to my wife. Turns out she likes the Sensation better as well so when I called T-Mobile yesterday the person I talked to said there was no possible way for her to do the exchange but she did in fact see the notations on my account. She told me she would send an email to the guy who notated my account with "Exchange G2X for Sensation" and have him call me today. He never called so I just called T-Mobile and spoke with someone else. After explaining them the entire story he put me on hold for 10 minutes so he could speak with his supervisor. He came back and said something I wasn't expecting. He told me when I called on the 11th I was still within my buyers remorse period but the original representative I talked to failed to do the return and told me to wait until the 15th . I am now outside of my buyers remorse period so T-Mobile is eating the cost and sending me the Sensation. I asked the representative if I should return the G2X with all of it's accessories in it's original box and at this point he said the unthinkable. Nope, don't bother sending it back. There's really nothing we can do with it since the manufacturer wont take it back since it's past the 30 day period. So now I have 2 Sensations and one G2X. I am still trying to comprehend just how awesome T-Mobiles customer service is.
.....So no Disney tickets?
Sent from my LG-P999 using XDA App
Awesome deal for you, but customer service in my opinion is still so ****ty !
Shoot, I was hoping for something more exciting. T-Mobile customer service is so hit and miss. Some times retentions would tell you to go F- yourself while the brand new level one CSR would make huge concessions without even being pushed. It's terrific it worked out for you. Now put the G2X back together and sell it on eBay.
i'm pretty upset nothing's going on with the g2x and everyone's moving to the sensation, thought this phone would be used by so many
Mikeglongo said:
i'm pretty upset nothing's going on with the g2x and everyone's moving to the sensation, thought this phone would be used by so many
Click to expand...
Click to collapse
A lot of people left even before the Sensation. And since it's no longer being sold by T-Mobile there aren't as many new users. What happens next depends on how well the GB update goes and the marketing support T-Mobile puts behind it (vs. the Sensation) once it's re-introduced. Also the Hercules is supposed to be out in the Fall so there will be another dual-core option with good dev support. It's still not too late for the G2X to recover from its rocky start. People have very little short-term memory.
Let me start of by blaming myself for this incident.
I should of checked the package before I signed for it and let the UPS driver go.
Today my replacement was delivered and all I got was an empty box.
Upon delivery I was watching my niece and didn't think twice about it, I grabbed the box signed for it and went to check on her.
Afterwards I went to check out the replacement only to find out the box was tampered with and there was nothing inside.
I immediately called T-Mobile to make them aware of the situation.
They said they will investigate the situation and get back to me.
At this point I'm not sure what's gonna happen, I hope I don't get charged for it, but either way it will be a learning experience for me.
I have read about people going through this just never thought it would happen to me.
Please anyone else getting a replacement phone
** Check your UPS package **
Before you sign for it.
If anyone else had this happen to them I would like to know what happened at the end?
Did you end up paying?
Did you also called UPS?
The Tmo rep told me no, but should I call them anyways?
....
You should call UPS, this happened to me but not with a phone so I called UPS because I received an empty box
Sent from my DROIDX using Tapatalk
My idiot UPS guy never lets me open the box until I sign for it. I get alot of big packages, and he doesn't stay and wait for me to open them. I'm afraid something like this will happen to me in the future :L
Anyways... Good luck man. Hope you don't have to pay for the phone.
htc2364 said:
Let me start of by blaming myself for this incident.
I should of checked the package before I signed for it and let the UPS driver go.
Today my replacement was delivered and all I got was an empty box.
Upon delivery I was watching my niece and didn't think twice about it, I grabbed the box signed for it and went to check on her.
Afterwards I went to check out the replacement only to find out the box was tampered with and there was nothing inside.
I immediately called T-Mobile to make them aware of the situation.
They said they will investigate the situation and get back to me.
At this point I'm not sure what's gonna happen, I hope I don't get charged for it, but either way it will be a learning experience for me.
I have read about people going through this just never thought it would happen to me.
Please anyone else getting a replacement phone
** Check your UPS package **
Before you sign for it.
If anyone else had this happen to them I would like to know what happened at the end?
Did you end up paying?
Did you also called UPS?
The Tmo rep told me no, but should I call them anyways?
....
Click to expand...
Click to collapse
T-Mobile will definitely issue you another G2x. When they say they are investigating all they are doing is waiting for someone to pop a sim card into the reported stolen phone. They are making sure that you don't have the phone so the minute someone else uses the phone then you will receive a call back.
Sent from my LG-P999 using XDA Premium App
OuncE718 said:
T-Mobile will definitely issue you another G2x. When they say they are investigating all they are doing is waiting for someone to pop a sim card into the reported stolen phone. They are making sure that you don't have the phone so the minute someone else uses the phone then you will receive a call back.
Sent from my LG-P999 using XDA Premium App
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Click to collapse
Yes, they were going to, but I no longer needed it! So I told them not to send me another one.
You see I was stuck on the S/W screen like many so I went ahead and requested a replacement.
The next day I got it running again and I called T-Mobile to cancel the order, but was told it was too late.
They told me to either send replacement back or my original phone.
I have some screen bleed on this one and I was going to see if my replacement was better.
Guess I'll never know now.
....
Sounds fishy. You ordered a replacement, had it stolen, then didn't need another. Lol
Not saying your lying but giving you my 3rd person view.
I did the same thing except I returned the placement. The one I got has nasty screen bleed and by the time I got mine, I already had mine fixed.
Shouldn't be no big thing but who's to say you didn't take the phone, sit on it for a while, then sell it?
Basically be careful with your story so you don't end up eating the cost of the other one.
I had a similar story where they dropped it off at the empty house next door where it sat for a week. I called and reported it stolen but they said it was delivered and I went looking for it. T-Mobile seemed as though they were going to charge me for the replacement until I found it. I told them what happened and had to PAY to send it back.
LG G2x - CM7.1 RC1 2.3.4
www.CincyAdmins.com
www.MiiWiiChat.com
player911 said:
Sounds fishy. You ordered a replacement, had it stolen, then didn't need another. Lol
Not saying your lying but giving you my 3rd person view.
I did the same thing except I returned the placement. The one I got has nasty screen bleed and by the time I got mine, I already had mine fixed.
Shouldn't be no big thing but who's to say you didn't take the phone, sit on it for a while, then sell it?
Basically be careful with your story so you don't end up eating the cost of the other one.
I had a similar story where they dropped it off at the empty house next door where it sat for a week. I called and reported it stolen but they said it was delivered and I went looking for it. T-Mobile seemed as though they were going to charge me for the replacement until I found it. I told them what happened and had to PAY to send it back.
LG G2x - CM7.1 RC1 2.3.4
www.CincyAdmins.com
www.MiiWiiChat.com
Click to expand...
Click to collapse
I agree his story does sound fishy, but you never know. He could be telling the God honest truth. If it was me I would of let them send another phone because T-Mobile keeps notes of everything and they might have him down for suspicious activity.
Also in your case I honestly would of never let T-Mobile know I found the phone next door at an abandoned house. These two stories would raise flags. I'm not calling any of you liars, I'm just looking from the outside in and from where I stand the stories are sort of hard to believe. I hope you guys understand.
Sent from my LG-P999 using XDA Premium App
Yeah, it does sound fishy, but I'm telling the truth!
Why would I bother lying on here there nothing for me to gain,
I just want to make people aware of my situation so it don't happen to anyone else.
Tmo has everything on record, including when I tried to cancel it!
I could of had them ship me another one, but at this point didn't feel like possibly going through the same thing again.
But it is what it is, I wish I had the handset for resell and this was all made up. Unfortunately it's not, and I just might have to pay for it.
It's a mistake I might have to pay for and definitely learn from.
I just hope Tmo can somehow lock the serial number so that handset can't be used.
....
htc2364 said:
Yeah, it does sound fishy, but I'm telling the truth!
Why would I bother lying on here there nothing for me to gain,
I just want to make people aware of my situation so it don't happen to anyone else.
Tmo has everything on record, including when I tried to cancel it!
I could of had them ship me another one, but at this point didn't feel like possibly going through the same thing again.
But it is what it is, I wish I had the handset for resell and this was all made up. Unfortunately it's not, and I just might have to pay for it.
It's a mistake I might have to pay for and definitely learn from.
I just hope Tmo can somehow lock the serial number so that handset can't be used.
....
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Click to collapse
I don't think you lying cause like you say what can you possibly gain by lying to us (the people of XDA)? As long as you never put your sim card in the phone of question then you will not be charged at all. T-Mobile won't lock the phone because at the end of the day they still get paid for that phone through insurance and because whoever is using that phone most likely is using it on T-Mobile service so they will continue to get paid one way or the other.
Sent from my LG-P999 using XDA Premium App
To me this is like your luggage getting stolen at the airlines. I don't understand how the employees get away with it. They can follow packages and luggage every step of the way. How is it that they can't figure out which employees are stealing?
ickster said:
To me this is like your luggage getting stolen at the airlines. I don't understand how the employees get away with it. They can follow packages and luggage every step of the way. How is it that they can't figure out which employees are stealing?
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Click to collapse
I'm pretty sure they have an idea, but without solid proof they can not even accuse anyone of stealing since its the law. All they would do is probably set them up and hope they take the bait. I would definitely assume its UPS stealing it rather than T-Mobile because they weigh the boxes before they ship and I would think UPS would question why the package weighs the same as an empty box and possibly take note of it since they are partnering with a major company (T-Mobile).
Sent from my LG-P999 using XDA Premium App
How can you not feel the weight difference? Is know right away that the phone is missing...
htc2364 said:
Let me start of by blaming myself for this incident.
I should of checked the package before I signed for it and let the UPS driver go.
Today my replacement was delivered and all I got was an empty box.
Upon delivery I was watching my niece and didn't think twice about it, I grabbed the box signed for it and went to check on her.
Afterwards I went to check out the replacement only to find out the box was tampered with and there was nothing inside.
I immediately called T-Mobile to make them aware of the situation.
They said they will investigate the situation and get back to me.
At this point I'm not sure what's gonna happen, I hope I don't get charged for it, but either way it will be a learning experience for me.
I have read about people going through this just never thought it would happen to me.
Please anyone else getting a replacement phone
** Check your UPS package **
Before you sign for it.
If anyone else had this happen to them I would like to know what happened at the end?
Did you end up paying?
Did you also called UPS?
The Tmo rep told me no, but should I call them anyways?
....
Click to expand...
Click to collapse
ha yeah I had this problem. 4 times in a freakn row I had this problem - yes that's right I got 4 empty boxes delivered from UPS. I jacked around with them for 2 months about this as matter of fact. My end result was the 5th time there was actually a damn phone in the box - however the whole thing (among many other problems) pissed me off so bad I canceled my contract. My theory is that someone at one of the UPS hubs was stealing the phones. Talked to several people at UPS about it and probably 25+ people at t-mobile about it.
In my case, after the 1st empty box, I had a friend make a video of the UPS guy handing me the box, and then me opening an empty box so there was no "you lie" excuse from t-mobile. The phones were being delivered to my office via a UPS driver we see 3 times a day here (we do lot of biz with them) - so either t-mobile was sending empty boxes or some UPS employee was ripping them off.
smashpunks said:
How can you not feel the weight difference? Is know right away that the phone is missing...
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Click to collapse
Honestly when you're watching a 3 yr. old little girl and shes running around the last thing you're worried about is the weight of the box.
Like I said I blame myself for not paying more attention, but when it's never happened to you and you've had several replacements delivered you don't think nothing of it.
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TechnoHippie said:
ha yeah I had this problem. 4 times in a freakn row I had this problem - yes that's right I got 4 empty boxes delivered from UPS. I jacked around with them for 2 months about this as matter of fact. My end result was the 5th time there was actually a damn phone in the box - however the whole thing (among many other problems) pissed me off so bad I canceled my contract. My theory is that someone at one of the UPS hubs was stealing the phones. Talked to several people at UPS about it and probably 25+ people at t-mobile about it.
In my case, after the 1st empty box, I had a friend make a video of the UPS guy handing me the box, and then me opening an empty box so there was no "you lie" excuse from t-mobile. The phones were being delivered to my office via a UPS driver we see 3 times a day here (we do lot of biz with them) - so either t-mobile was sending empty boxes or some UPS employee was ripping them off.
Click to expand...
Click to collapse
This was my main concern, which is why I opted out of getting another replacement, I know the culprit is still out there and it could happen again, with my luck.
But wow 4 times, that sucks.
....
TechnoHippie said:
ha yeah I had this problem. 4 times in a freakn row I had this problem - yes that's right I got 4 empty boxes delivered from UPS. I jacked around with them for 2 months about this as matter of fact. My end result was the 5th time there was actually a damn phone in the box - however the whole thing (among many other problems) pissed me off so bad I canceled my contract. My theory is that someone at one of the UPS hubs was stealing the phones. Talked to several people at UPS about it and probably 25+ people at t-mobile about it.
In my case, after the 1st empty box, I had a friend make a video of the UPS guy handing me the box, and then me opening an empty box so there was no "you lie" excuse from t-mobile. The phones were being delivered to my office via a UPS driver we see 3 times a day here (we do lot of biz with them) - so either t-mobile was sending empty boxes or some UPS employee was ripping them off.
Click to expand...
Click to collapse
Not that you said it, but just for the record it can also be the package handler (the person who loads the truck) stealing it instead of the driver. I had a friend who used to work as a package handler and his thieving ass would steal the phones until one day he was caught.
Sent from my LG-P999 using XDA Premium App
I'm sorry this happened to you. I'm in charge of the shipping department for a well known retailer and we have issues more than I would care for with UPS. What usually happens is somewhere in their hub someone cuts opens the box, opens the box the product is in, steals the item, puts the empty product box back in the shipping box, and then tapes the box up. Nobody finds out until it reaches the destination.
I hope that perhaps T-Mobile messed up and that you can get your replacement phone quickly.
Sent from my LG-P999 using XDA Premium App
I've honestly never been home for my phone deliveries.
Hopefully this never happens to me because they leave mine in my bushes.
blestsol said:
I've honestly never been home for my phone deliveries.
Hopefully this never happens to me because they leave mine in my bushes.
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Click to collapse
When I had my Vibrant replacements they would just leave them by the door and now with the G2X Ive had to sign for both replacements.
I guess it depends on driver.
....
The op story sounds more legit than the kid who received four empty boxes and did not check any of them or make better plans for shipping after the first three turned up empty. At least the op is aware.
I went into the verizon store today to get a case for the TB and the sales associate looked at my phone and was like whoaaaaa, this phone is fast. He looked at it again and started to ask about the phone. First thing I asked was if I tell you, will it void my warranty. He was like nope we flash our phones too. He took it to another associate and they were intrigued about the lock screen and the speed. He asked what ROM was on it. i told him it was a new ROM supposedly based off of the official GB build. The guy was like he needed to find this build fast. It's a shame that the verizon personnel thinks some of the software that was released on the the TB is crap.
i traded by Incredible 2 for a Thunderbolt from someone on these forums. The Thunderbolt had Das BAMF 4.9 on it and I had to take it to verizon to get a new SIM card(+ had them register the phone to my account so i didn't have to). the sales associate was all "i've never seen a rooted Thunderbolt before" and was playing around with it excitedly.
so he seen you playing with it or he was installing the case?
Lol so funny story about verizon, I work at best buy so of course I never deal with verizon. I went into the verizon store by our best buy when the tbolt first came out to play with it. I opened up the boot loader and put it into recovery mode just so they had to activate the alarm and do a battery pull. True story.
funny story. what rom where you using?
I called verizon customer service because i was having issues
w/ not getting 3g lol. I could get 4g but if i turned it off i'd be
stuck on 1x.
we talked for awhile troubleshooting and then she wanted me to
check my software info and read it off to her. radio... ok
prl...ok software number.... (me) " uhh i'm getting a real bad
connection i'm going to have to call back" haha at the time I was
running a bamf remix rom. come to find out when i got home..
i had my radio toggled to cdma only and not cdma auto haha.
Something similar happened when I went with my girlfriend to have my old dInc activated on her account. The guy knew I'd rooted it, but I didn't let him touch it because I didn't really feel like letting him see "Wireless Tether" on there. So I clean it up and we go in there. The guy is shuffling through menus and just blurts out "This is the fastest Incredible I've ever seen!", completely forgotten it was rooted and OC'd. The big ****-eating grin on my face reminded him it was rooted. He got real confused over the 4G settings on the dInc too. (Sprint EVO based ROM) Showed him the Tbolt the day after I bought it and rooted it and he showed it to the manager. The manager had lots of questions... but none of them to do with my account or warranties or contract terms, thankfully. Verizon staff really do look at rooted phones like pink unicorns in many cases. It's good entertainment if you're bored while your wife/girlfriend is shopping.
itsmejson said:
funny story. what rom where you using?
I called verizon customer service because i was having issues
w/ not getting 3g lol. I could get 4g but if i turned it off i'd be
stuck on 1x.
we talked for awhile troubleshooting and then she wanted me to
check my software info and read it off to her. radio... ok
prl...ok software number.... (me) " uhh i'm getting a real bad
connection i'm going to have to call back" haha at the time I was
running a bamf remix rom. come to find out when i got home..
i had my radio toggled to cdma only and not cdma auto haha.
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Click to collapse
Lol i had the same situation. When they asked me for the software version I was like uhhhh I gotta go my kid just fell lol. Then I when to. Droid life to pull pics of the software and I started reading it to the tech and I realized I read him the wrong baseband cause what ever pic was up was rooted and different radio lol. He was like uhhh wrong radio lol send me a phone anyways. Then I saw on. Vzw web has the software and. Radio version. Lol
Sent from my ADR6400L using Tapatalk
dadsterflip said:
Lol i had the same situation. When they asked me for the software version I was like uhhhh I gotta go my kid just fell lol. Then I when to. Droid life to pull pics of the software and I started reading it to the tech and I realized I read him the wrong baseband cause what ever pic was up was rooted and different radio lol. He was like uhhh wrong radio lol send me a phone anyways. Then I saw on. Vzw web has the software and. Radio version. Lol
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Sent from my ADR6400L using XDA App
They know what software you are running. Yes they can tell you are rooted and if you are running bamf or any other custom ROM.
Garrett07 said:
Lol so funny story about verizon, I work at best buy so of course I never deal with verizon. I went into the verizon store by our best buy when the tbolt first came out to play with it. I opened up the boot loader and put it into recovery mode just so they had to activate the alarm and do a battery pull. True story.
Click to expand...
Click to collapse
So you're a douchebag is what you are trying to say?
What did you accomplish by doing this?
No, he is saying they know what rom you are running. This shows on their system. As for rooted, not so much.
Via my HTC Thunderbolt
Your not calling verizon anyways your calling a calling center or tellamarketers, you think they really care what people do with their phone's.
Sent from my SCH-I800 using XDA Premium App
g00s3y said:
So you're a douchebag is what you are trying to say?
What did you accomplish by doing this?
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Click to collapse
showing that even 13 year olds (or those that didnt pass the maturity of being 13) are welcomed on xda?
I can tell you right now after managing a Verizon store for 3 years employees most likely will not even know if your phone is rooted and if they do that means they have probably rooted their phone as well. I'll be the first to say that I think its BS they load all the crapware onto these devices. Just don't let them know its rooted if you are trying to get a replacement of course. That's about the only time the will care.
Sent from my ThunderBolt using XDA Premium App
Every time I have gone into our Verizon store in Florence, KY, the techs/reps and I usually get into conversations about the ROMs and/or hacks we use on our phones and rooting and stuff. Its nice knowing my store has intelligent people working in them, even if they aren't managed by them at the corporate offices. I can't stand dealing with sales people that have no flippin clue about the products they sell. *cough* radio shack *cough*
So. Yesterday, I had to call tech support because my home button no longer functions. And when I say that, I mean that it no longer presses down, and it feels incredibly loose. Now, let me go on by saying that I haven't dropped the device, and it hasn't been exposed to water. So the first rep that I spoke with said, "Okay, no problem! We'll send you out a new one!" Verified my address, contact number, etc. etc. So today when I get home, what do I find on my door step? A Galaxy Nexus. Already frustrated, I call tech support back and explain the issue. They exaggerate how terribly sorry they are, and base the mix-up on how closely the phones resemble each other.
So this rep puts me with a higher up, who honestly sounds like Forrest Gump. He basically re-assures me that they made a mistake, and will get the correct device shipped to me. He hurries me off the phone though, without verifying my address and contact information, and just tells me it's on its way to me. So I think okay, maybe they still have my information pulled up from the last ticket, I won't worry about it.
Four hours pass and I still haven't received a confirmation email with my FedEx info. So here I am, calling tech support again. This time, the rep sounds genuinely upset about the situation and tries his best to fix it. This is when he pulls up my order information. He does see that an order was placed, but notices that the status is still pending. He sees that the order has been confirmed by FedEx, but that's the only progress. He 'thinks' that I should receive the device before 3pm tomorrow, so I ask him if the phones are on back order, or if there is limited supply. He quickly dodged the question by reassuring that the phone should ship tomorrow, and ended the call with the generic closing statement.
Would I be crazy to call again, or should I wait it out? At this point, I'm not upset that I'm stuck with the same phone. It's more the fact that my carrier service is having a difficult time understanding the issue, and resolving it. If the phone is in limited stock, I would rather they just have said so, and told me instead of dicking me around, saying that it WILL ship today and BE THERE tomorrow.
Nit3mare said:
So. Yesterday, I had to call tech support because my home button no longer functions. And when I say that, I mean that it no longer presses down, and it feels incredibly loose. Now, let me go on by saying that I haven't dropped the device, and it hasn't been exposed to water. So the first rep that I spoke with said, "Okay, no problem! We'll send you out a new one!" Verified my address, contact number, etc. etc. So today when I get home, what do I find on my door step? A Galaxy Nexus. Already frustrated, I call tech support back and explain the issue. They exaggerate how terribly sorry they are, and base the mix-up on how closely the phones resemble each other.
So this rep puts me with a higher up, who honestly sounds like Forrest Gump. He basically re-assures me that they made a mistake, and will get the correct device shipped to me. He hurries me off the phone though, without verifying my address and contact information, and just tells me it's on its way to me. So I think okay, maybe they still have my information pulled up from the last ticket, I won't worry about it.
Four hours pass and I still haven't received a confirmation email with my FedEx info. So here I am, calling tech support again. This time, the rep sounds genuinely upset about the situation and tries his best to fix it. This is when he pulls up my order information. He does see that an order was placed, but notices that the status is still pending. He sees that the order has been confirmed by FedEx, but that's the only progress. He 'thinks' that I should receive the device before 3pm tomorrow, so I ask him if the phones are on back order, or if there is limited supply. He quickly dodged the question by reassuring that the phone should ship tomorrow, and ended the call with the generic closing statement.
Would I be crazy to call again, or should I wait it out? At this point, I'm not upset that I'm stuck with the same phone. It's more the fact that my carrier service is having a difficult time understanding the issue, and resolving it. If the phone is in limited stock, I would rather they just have said so, and told me instead of dicking me around, saying that it WILL ship today and BE THERE tomorrow.
Click to expand...
Click to collapse
id say wait til tomorrow and see what happens. I kept getting the throw around over twitter with my device. My phone has the screen gap, and I had 3 reps tell me to take it to a store to make sure "its not water damage" and they would help me get a replacement. I then openly posted on their feed that I felt like I was being pushed away from help, and literally right away someone DM'd me for my shipping information, and 20 minutes later a confirmation email.
Are you ****ing kidding? Let me tell you the story of how ****ing inept Verizon has been lately...
My phone was delivered when I wasn't around. Someone signed for the package, and I didn't know who had so I called VZW to alert them- nobody is at my house, someone may have stolen the phone. I won't know if it's there or not until I get there, so, what can you do? ***** asks me to trouble shoot FedEx's website cause on her end it doesn't show who signed for it. I told her it doesn't matter who signed for it or what FedEx website says- the fact is, it was delivered and signed for by or to an unknown party. Put a hold on the MEID #. She can't do that. She says, because the website says I signed for it- I am responsible. No, I'm not within 3 hours drive of the location the phone was delivered to- I'm using my VZW phone- verify the tower I'm on- verify what tower I've been on and how long I've been here. She says "someone else may have your phone." I said, oh, the one I'M CALLING YOU ON RIGHT NOW? I asked for a manager and he was like.. WTF?
So, I spend nearly 20 hours on the phone with VZW Tech support trying to figure out a wifi/data drop/ texts received hours later/ oscillation in the voice of the person I'm talking to issue. After my 4th or 5th call, they decide to send me out a new SIM Card- that must be the issue. I'm 9 days into my 14 days, which supposedly started the date of activation, so, they offered to send me out the SIM Card overnight. Awesome. Day goes by, nothing. Another day goes by, nothing. I call for a tracking number. "Oh, we sent it out priority mail. you should get it 5-7 days." No, it was supposed to be shipped overnight. WTF? "Well, sir, your account isn't noted as that so I don't know what you were told." Mam, I'm now 11 days into my 14 day worry free guarantee. My phone doesn't work correctly. You (vzw) were supposed to send me a new sim card overnight so I can see if it fixes the device before I return it- "Sorry" she tells me. Management offers to send me a 3rd SIM card overnight. Fine, just get it here. Two days later, my 13th day, I get my 3rd SIM card. Activate it, plug it in and the phone's still ****ed up.
Back on the phone with VZW, they tell me to wait it out. "Sometimes it takes a while to activate.. just be patient." I called again the next morning. Phone was still ****ed up. I'm told, maybe it's the network you're on. Can you drive somewhere else and see if being in at a new tower fixes the problem? **** it, I say- I'll drive into town, where the closest VZW corporate store is, 1.5 hours away from me and see if it works, right there in their store with one of their display s3's right next to it.
So we make the drive. I walk into the store and I run a speed test on each S3, back to back, simultaneously, whatever and I keep doing this until a rep calls my name, and, I finger him over to where I'm standing. I had run 14 speed tests, at the same time, with the phones side by side. The one is the store is pulling 1200kbps down, mine, 300. I ask him, what he can do for me. We walk over to the counter and he starts digging around in the phone. First words he asks- what ROM are you running? WTF? I hadn't even rooted the god damn thing yet. No ROM other than stock. "You've got a lot of apps.. that's what's causing your download speeds to be so low." I tell him- "oh, okay- then go ahead and delete whatever you need to- go ahead and wipe the phone too if you need. I've done it and I know what it does. Go ahead and see for yourself." He goes into the app manager, looks at the size of the apps and tells me that's what's killing my data speeds- "Spotify" he tells me, "Is running 95.xx MB per second!" "That's what's killing your speeds!" Ok.. what? You're telling me, I cannot achieve 300kbps down, and you're telling me Spotify is pulling 95mb down per second? "Well, the S3 over there you compared it to is downloading 1200!" he proclaims. "Yes, I said- 1200kbps, not 1200mb/s. Huge difference!" "You're mistaken" he tells me. Okay- what can you do to fix my phone? He goes and gets another sim card. Must be that. He sets the phone down, goes in the back, gets another SIM, sets it up, installs it- same ****ing thing. ****ty network speed. No apps, full wipe, new SIM- it's ****ed up. Of course, I don't have my box, headphones, charger, etc so I cannot return it without paying a 35 dollar restocking fee. No way around it he tells me. I have to have the box. It's my second to last day- I just drove an hour and a half- is there anything you can do? "Nothing." "Nothing? Really? Nothing" I ask. "Nothing at all" he says. "What about shipping me out another device, and letting me do the swap via mail?" "Then, I'll be able to return everything- the box, charger, headphones, etc." I say. "I'm not sure I can do that.. let me see" as he starts typing away. I notice at this time, his hands are shaking as he's holding up my phone. They're shaking bad but I was thinking medical condition- not what was actually going down. He makes my order and sends me on my way. I was stoked. I met the 14 day deadline and I should be getting a decent phone in the mail. yay! Oh how wrong I was.
Two days later, I call VZW again. looking for a tracking number for the phone that was to be shipped to me. It's not here, was supposed to be shipped overnight- wtf. "What phone?" she asks. "The phone I ordered in the store to be shipped to me" I say. Well, apparently what happened was he went into the back, got the meid # off another phone, said I returned my device in the store, I was given another phone, in the store and that was that. Problem was- I was still on my original phone. So I'm on the phone with VZW Tech support, who's on the phone with the store I walked into and it's manager. Manager says, there's a missing S3 from inventory and I must not have noticed he swapped my phone. I said no, the phone had never left my sight. He said he didn't care what I had to say. I had a new phone and that was that. I asked the VZW tech support gal to check the IMEI/MEID # of the phone I was calling in on and compare that to the original shipping MEID/IMEI#. Then tell me, if I was on a new device or not. She does. Holy ****- same phone I was originally shipped! She gets back on the phone with the store, who's manager gets on the phone with the sales rep who, was in a car wreck and is in the hospital. 3 hours on the phone, and all I can get is that the manager in the store I walked into three days before is willing to give me a new phone, but I have to do it in person. I tried to get the woman on the phone to make the swap so I didn't have to make the drive, but, apparently they can bend the rules of their policies to do what they please. I was outside of my 14 day window for returning the device. I had 5 different reps tell me I had 14 days from the moment of activation. Suddenly, it's 14 days from the day it was shipped. What a crock of ****. I scheduled an appointment with the manager at the store closest to me for 4 days down the road and that's that. I know what he wanted- he wanted to see the IMEI/MEID# for himself. He had a VZW Tech support woman on the phone with him telling him what phone I was on and he wouldn't take their word for it. Fine...
I walk into the store. He greets me. Without saying much, I open up my phone, I show him my IMEI# printed on the sticker back under the battery. He takes note of it, and as he's pulling back up my account I boot the phone up. Soon as it boots up I read him off the MEID# and he notes that it's the device I was shipped, but not the device the computer says I have. I told him, "I don't care what your computer says. Here's my receipt from the original shipment. The IMEI's match. This is my original phone. Your computer is wrong. Period." Blah blah blah.. an hour goes by and they're just now getting around to getting me my new phone. The poor girl behind the counter who was stuck between the manager and I was hating her job at the moment cause I wasn't backing down. My heels were dug in deep. This is bull****. You had an employee who stole from you and used me as a patsy. You dont want to fix this. You're going to though. Manager goes back to his office to get some paperwork going for the transaction and the rep finishes up the transaction. Manager comes out, tells me he has to charge me for the phone again. I told him "NO!" I've already ****ing paid for this phone. I'm not being charged for another. "Well Sir, it says you've gotten another phone!" "I haven't gotten another phone" I say, "your computer is wrong and I'm not paying for a device you can't find and I don't have. Period. I'm not doing it." He tells me "Then this transaction can't go through." I told him "You're gonna have to suck it up and do it because I'm not paying you for a phone your employee stole!" At that point, everyone in the building is listening to the conversation. Red faced, he goes back into this office to "figure out how to do it.." Whatever.
Lady rep, who was sweet as can be finished up the transaction. She gets my new phone rung up, sets up my SIM card, gets it all up and running and starts talking about my contract. I told her, "I'm not signing a new contract. This was a WARRANTY EXCHANGE!" "There is no new contract!" "Well, sir" she says "because you're passed your 14 days, we've decided to do a refund to your account and we no longer offer an unlimited plan so your account will be switched to one of our new share everything plans!" "Like hell it will" I say. "Absolutely not!" "I can't do this transaction for you today then, only a manager can handle this" she says. "Then GO GET HIM! GET HIM OUT HERE- FIX THIS!" I say loudly, but without yelling. She scurries off to go get him. By this time, I had ****ing had it with VZW and it's bull****. He comes back out- huffing and puffing. "I can't do it!" "You're gonna have to figure it out man. I'm not signing a new contract. I'm not allowing you to switch me over to one of your share everything bull**** plans!" I say. "And, for my trouble, how about upgrading me to one of the 32gb S3's. While you're at it, how about a free screen saver and a killer deal on a otterbox." I say loudly. "Let me figure out how to keep you on your unlimited plan and [reps name] go get everything we have for the S3 and let him pick out what he wants." the manager says. Her eyes lit up as if to say- Seriously? You're actually going to do this?
About an hour later, I walked out of there with my new S3, which, he basically had to "steal" and give to me so he didn't have to change my unlimited data plan. He credited $30 to my account for gas money for the drive. He gave me free screen savers because they didn't have any otter boxes and the best part, on paper, he gave me everything in writing. The entire transaction, all the credits, refunds, etc. He also extended me a 30 day worry free guarantee, if I didn't like my second S3 which, was every bit as ****ed up as my original one but with Synergy is helped immensely. This was great, and I was stoked with how it worked out, but my story doesn't end here.
Second S3- same problems. Before root, before Synergy. I'm on the phone with tech support. Must be the network then- we'll file a trouble ticket with the network engineers and we'll have them look into it. Cool- lets get to the bottom of this. First ticket I get back "The network tower is busy with tourists and he (I) still has his old device on, the droid X2." Of course, I had to call 5 days later to follow up because nobody bothered to. I turned off my X2, but the slow speed data didn't change anything. I called back. "We'll look into it and we'll follow up with you in 48 hours." Never heard back. I call. "Oh, it's the terrain. Your home is in a rural area. Where is Arcata anyways?" "What?" I ask. "I don't live in Arcata and haven't for nearly a year. Your network engineers checked an area I didn't even live in and then tell me it's the terrain? WTF is going on over there" "Oh sir" they say "I am so sorry for what's gone on. I'm going to re submit your trouble ticket and escalate this to the highest level. When they see how many tickets you've filed you'll go right to the top of the list!" Ok. Whatever. By this time, I had rooted and synergized the S3 and was seeing better data speeds but still not as good as my old Droid X2. They followed up with me the same day to tell me, proudly, the reasons why I was having data speed connections- you ready for this?
The terrain. Seriously. I'm 2 miles as the crow flies with nearly a straight shot/view of the tower. Sure, there's trees in the area but my god. I manage between -72 and -95db for signal which isn't terrible. It certainly doesn't constitute what terrible speeds I'm getting. What's best is my wifes iphone, sitting right next to my S3, getting the same db rating signal, gets normal connection speeds.
Of course, I have the luxury of coming on here and seeing lots of others complain about data speeds. I see the issues are widespread. I see I'm not the only one. Verizon would have me believe otherwise and everyone **** I've talked to there all tell me they've never heard of the issue. Bull**** I say. I don't think they want to add fuel to my fire is what they're really doing.
Verizon firmly has their heads wedged up their asses. You think you've got it bad with having the wrong device shipped to you? I'm mean, sure, it's terrible and all, but, atleast you're not me.
And for real, this is all 100% true. It's so good, I couldn't possibly make it up. ****ing lame.
Now I just get to figure out what I'm going to switch to. I think the S3 is a great phone, if it wasn't for the ****ty radio and encrypted boot loader. S-voice blows and the device itself seems super fragile but, I still think it's bad ass. Worst part- what could I go to that would be comparable? There's nothing out at the moment that even interests me...
+1 to THIS
ancashion said:
Are you ****ing kidding? Let me tell you the story of how ****ing inept Verizon has been lately...
My phone was delivered when I wasn't around. Someone signed for the package, and I didn't know who had so I called VZW to alert them- nobody is at my house, someone may have stolen the phone. I won't know if it's there or not until I get there, so, what can you do? ***** asks me to trouble shoot FedEx's website cause on her end it doesn't show who signed for it. I told her it doesn't matter who signed for it or what FedEx website says- the fact is, it was delivered and signed for by or to an unknown party. Put a hold on the MEID #. She can't do that. She says, because the website says I signed for it- I am responsible. No, I'm not within 3 hours drive of the location the phone was delivered to- I'm using my VZW phone- verify the tower I'm on- verify what tower I've been on and how long I've been here. She says "someone else may have your phone." I said, oh, the one I'M CALLING YOU ON RIGHT NOW? I asked for a manager and he was like.. WTF?
So, I spend nearly 20 hours on the phone with VZW Tech support trying to figure out a wifi/data drop/ texts received hours later/ oscillation in the voice of the person I'm talking to issue. After my 4th or 5th call, they decide to send me out a new SIM Card- that must be the issue. I'm 9 days into my 14 days, which supposedly started the date of activation, so, they offered to send me out the SIM Card overnight. Awesome. Day goes by, nothing. Another day goes by, nothing. I call for a tracking number. "Oh, we sent it out priority mail. you should get it 5-7 days." No, it was supposed to be shipped overnight. WTF? "Well, sir, your account isn't noted as that so I don't know what you were told." Mam, I'm now 11 days into my 14 day worry free guarantee. My phone doesn't work correctly. You (vzw) were supposed to send me a new sim card overnight so I can see if it fixes the device before I return it- "Sorry" she tells me. Management offers to send me a 3rd SIM card overnight. Fine, just get it here. Two days later, my 13th day, I get my 3rd SIM card. Activate it, plug it in and the phone's still ****ed up.
Back on the phone with VZW, they tell me to wait it out. "Sometimes it takes a while to activate.. just be patient." I called again the next morning. Phone was still ****ed up. I'm told, maybe it's the network you're on. Can you drive somewhere else and see if being in at a new tower fixes the problem? **** it, I say- I'll drive into town, where the closest VZW corporate store is, 1.5 hours away from me and see if it works, right there in their store with one of their display s3's right next to it.
So we make the drive. I walk into the store and I run a speed test on each S3, back to back, simultaneously, whatever and I keep doing this until a rep calls my name, and, I finger him over to where I'm standing. I had run 14 speed tests, at the same time, with the phones side by side. The one is the store is pulling 1200kbps down, mine, 300. I ask him, what he can do for me. We walk over to the counter and he starts digging around in the phone. First words he asks- what ROM are you running? WTF? I hadn't even rooted the god damn thing yet. No ROM other than stock. "You've got a lot of apps.. that's what's causing your download speeds to be so low." I tell him- "oh, okay- then go ahead and delete whatever you need to- go ahead and wipe the phone too if you need. I've done it and I know what it does. Go ahead and see for yourself." He goes into the app manager, looks at the size of the apps and tells me that's what's killing my data speeds- "Spotify" he tells me, "Is running 95.xx MB per second!" "That's what's killing your speeds!" Ok.. what? You're telling me, I cannot achieve 300kbps down, and you're telling me Spotify is pulling 95mb down per second? "Well, the S3 over there you compared it to is downloading 1200!" he proclaims. "Yes, I said- 1200kbps, not 1200mb/s. Huge difference!" "You're mistaken" he tells me. Okay- what can you do to fix my phone? He goes and gets another sim card. Must be that. He sets the phone down, goes in the back, gets another SIM, sets it up, installs it- same ****ing thing. ****ty network speed. No apps, full wipe, new SIM- it's ****ed up. Of course, I don't have my box, headphones, charger, etc so I cannot return it without paying a 35 dollar restocking fee. No way around it he tells me. I have to have the box. It's my second to last day- I just drove an hour and a half- is there anything you can do? "Nothing." "Nothing? Really? Nothing" I ask. "Nothing at all" he says. "What about shipping me out another device, and letting me do the swap via mail?" "Then, I'll be able to return everything- the box, charger, headphones, etc." I say. "I'm not sure I can do that.. let me see" as he starts typing away. I notice at this time, his hands are shaking as he's holding up my phone. They're shaking bad but I was thinking medical condition- not what was actually going down. He makes my order and sends me on my way. I was stoked. I met the 14 day deadline and I should be getting a decent phone in the mail. yay! Oh how wrong I was.
Two days later, I call VZW again. looking for a tracking number for the phone that was to be shipped to me. It's not here, was supposed to be shipped overnight- wtf. "What phone?" she asks. "The phone I ordered in the store to be shipped to me" I say. Well, apparently what happened was he went into the back, got the meid # off another phone, said I returned my device in the store, I was given another phone, in the store and that was that. Problem was- I was still on my original phone. So I'm on the phone with VZW Tech support, who's on the phone with the store I walked into and it's manager. Manager says, there's a missing S3 from inventory and I must not have noticed he swapped my phone. I said no, the phone had never left my sight. He said he didn't care what I had to say. I had a new phone and that was that. I asked the VZW tech support gal to check the IMEI/MEID # of the phone I was calling in on and compare that to the original shipping MEID/IMEI#. Then tell me, if I was on a new device or not. She does. Holy ****- same phone I was originally shipped! She gets back on the phone with the store, who's manager gets on the phone with the sales rep who, was in a car wreck and is in the hospital. 3 hours on the phone, and all I can get is that the manager in the store I walked into three days before is willing to give me a new phone, but I have to do it in person. I tried to get the woman on the phone to make the swap so I didn't have to make the drive, but, apparently they can bend the rules of their policies to do what they please. I was outside of my 14 day window for returning the device. I had 5 different reps tell me I had 14 days from the moment of activation. Suddenly, it's 14 days from the day it was shipped. What a crock of ****. I scheduled an appointment with the manager at the store closest to me for 4 days down the road and that's that. I know what he wanted- he wanted to see the IMEI/MEID# for himself. He had a VZW Tech support woman on the phone with him telling him what phone I was on and he wouldn't take their word for it. Fine...
I walk into the store. He greets me. Without saying much, I open up my phone, I show him my IMEI# printed on the sticker back under the battery. He takes note of it, and as he's pulling back up my account I boot the phone up. Soon as it boots up I read him off the MEID# and he notes that it's the device I was shipped, but not the device the computer says I have. I told him, "I don't care what your computer says. Here's my receipt from the original shipment. The IMEI's match. This is my original phone. Your computer is wrong. Period." Blah blah blah.. an hour goes by and they're just now getting around to getting me my new phone. The poor girl behind the counter who was stuck between the manager and I was hating her job at the moment cause I wasn't backing down. My heels were dug in deep. This is bull****. You had an employee who stole from you and used me as a patsy. You dont want to fix this. You're going to though. Manager goes back to his office to get some paperwork going for the transaction and the rep finishes up the transaction. Manager comes out, tells me he has to charge me for the phone again. I told him "NO!" I've already ****ing paid for this phone. I'm not being charged for another. "Well Sir, it says you've gotten another phone!" "I haven't gotten another phone" I say, "your computer is wrong and I'm not paying for a device you can't find and I don't have. Period. I'm not doing it." He tells me "Then this transaction can't go through." I told him "You're gonna have to suck it up and do it because I'm not paying you for a phone your employee stole!" At that point, everyone in the building is listening to the conversation. Red faced, he goes back into this office to "figure out how to do it.." Whatever.
Lady rep, who was sweet as can be finished up the transaction. She gets my new phone rung up, sets up my SIM card, gets it all up and running and starts talking about my contract. I told her, "I'm not signing a new contract. This was a WARRANTY EXCHANGE!" "There is no new contract!" "Well, sir" she says "because you're passed your 14 days, we've decided to do a refund to your account and we no longer offer an unlimited plan so your account will be switched to one of our new share everything plans!" "Like hell it will" I say. "Absolutely not!" "I can't do this transaction for you today then, only a manager can handle this" she says. "Then GO GET HIM! GET HIM OUT HERE- FIX THIS!" I say loudly, but without yelling. She scurries off to go get him. By this time, I had ****ing had it with VZW and it's bull****. He comes back out- huffing and puffing. "I can't do it!" "You're gonna have to figure it out man. I'm not signing a new contract. I'm not allowing you to switch me over to one of your share everything bull**** plans!" I say. "And, for my trouble, how about upgrading me to one of the 32gb S3's. While you're at it, how about a free screen saver and a killer deal on a otterbox." I say loudly. "Let me figure out how to keep you on your unlimited plan and [reps name] go get everything we have for the S3 and let him pick out what he wants." the manager says. Her eyes lit up as if to say- Seriously? You're actually going to do this?
About an hour later, I walked out of there with my new S3, which, he basically had to "steal" and give to me so he didn't have to change my unlimited data plan. He credited $30 to my account for gas money for the drive. He gave me free screen savers because they didn't have any otter boxes and the best part, on paper, he gave me everything in writing. The entire transaction, all the credits, refunds, etc. He also extended me a 30 day worry free guarantee, if I didn't like my second S3 which, was every bit as ****ed up as my original one but with Synergy is helped immensely. This was great, and I was stoked with how it worked out, but my story doesn't end here.
Second S3- same problems. Before root, before Synergy. I'm on the phone with tech support. Must be the network then- we'll file a trouble ticket with the network engineers and we'll have them look into it. Cool- lets get to the bottom of this. First ticket I get back "The network tower is busy with tourists and he (I) still has his old device on, the droid X2." Of course, I had to call 5 days later to follow up because nobody bothered to. I turned off my X2, but the slow speed data didn't change anything. I called back. "We'll look into it and we'll follow up with you in 48 hours." Never heard back. I call. "Oh, it's the terrain. Your home is in a rural area. Where is Arcata anyways?" "What?" I ask. "I don't live in Arcata and haven't for nearly a year. Your network engineers checked an area I didn't even live in and then tell me it's the terrain? WTF is going on over there" "Oh sir" they say "I am so sorry for what's gone on. I'm going to re submit your trouble ticket and escalate this to the highest level. When they see how many tickets you've filed you'll go right to the top of the list!" Ok. Whatever. By this time, I had rooted and synergized the S3 and was seeing better data speeds but still not as good as my old Droid X2. They followed up with me the same day to tell me, proudly, the reasons why I was having data speed connections- you ready for this?
The terrain. Seriously. I'm 2 miles as the crow flies with nearly a straight shot/view of the tower. Sure, there's trees in the area but my god. I manage between -72 and -95db for signal which isn't terrible. It certainly doesn't constitute what terrible speeds I'm getting. What's best is my wifes iphone, sitting right next to my S3, getting the same db rating signal, gets normal connection speeds.
Of course, I have the luxury of coming on here and seeing lots of others complain about data speeds. I see the issues are widespread. I see I'm not the only one. Verizon would have me believe otherwise and everyone **** I've talked to there all tell me they've never heard of the issue. Bull**** I say. I don't think they want to add fuel to my fire is what they're really doing.
Verizon firmly has their heads wedged up their asses. You think you've got it bad with having the wrong device shipped to you? I'm mean, sure, it's terrible and all, but, atleast you're not me.
And for real, this is all 100% true. It's so good, I couldn't possibly make it up. ****ing lame.
Now I just get to figure out what I'm going to switch to. I think the S3 is a great phone, if it wasn't for the ****ty radio and encrypted boot loader. S-voice blows and the device itself seems super fragile but, I still think it's bad ass. Worst part- what could I go to that would be comparable? There's nothing out at the moment that even interests me...
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+1000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
To this, I had to deal with the same crap but no phones were taken.
I had to call 611 about 10 times 30min to 2hour's every time + go to the stores 4-5 times + 3 network tickets and Then go to the BBB with the issue I had with LTE speeds of 200-600kbs every were to get it fixed. And now A new issue has poped up due to a phone update that messed it up.
Good luck to you man and the OP.
P.S OP you are lucky that it so far. Verizon CS is nice most of the time, but when it comes to replacing any thing you will be in for it.
@ancashion
Best.
Story.
EVER.
Sent from my SCH-I535 using xda premium
Yea dude, to the guy who got ****ed by Verizon up there we feel for you. At least we know with a lot of time you can still get what you want. But its dumb to deal with it. Also the X2 has a different radio and antenna system so remember different models wont ever be the same.
Sent from my Verizon Galaxy S 3 running CM10
deleted
RCOVA said:
@ancashion
Best.
Story.
EVER.
Sent from my SCH-I535 using xda premium
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LOL, probably is but I gave up trying to read it probably 20% into it..........
Yep, I find it funny people say VZW customer service is good. Past 8 years it's been nothing but crap. The guy with the X2, I had one and the only good thing about that phone was the radios.
See, I've never had a bad experience with their tech/customer support any time prior to this incident. Anytime I've spoken with them in the past, it was always smooth sailing. Can't understand why I had such a difficult time this go around.
Sent from my SCH-I535 using xda app-developers app
Wow. Just wow.
Sent from my SCH-I535 using Tapatalk 2
jmorton10 said:
LOL, probably is but I gave up trying to read it probably 20% into it..........
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I couldn't stop reading it! Lol
Sent from my SCH-I535 using xda premium
RCOVA said:
I couldn't stop reading it! Lol
Sent from my SCH-I535 using xda premium
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LOL, after I finally got caught up at work I did go back & read the whole thing.
WTF, that is ridiculous!!
I have been a Verizon since before most posters here where born & I have always found their CS to be some of the best around anywhere. After reading this I will be paranoid about ever calling them again however........
I don't know if it matters but we have a very large corporate account.
LOL. Verizon and customer service. Great joke.
Seriously, though, Verizon is notorious for dumb customer service.
Sent from my GT-P7310 using xda app-developers app
WOW!
Sent from my Galaxy S III using Forum Runner
Taehee. said:
LOL. Verizon and customer service. Great joke.
Seriously, though, Verizon os motorious for dumb customer service.
Sent from my GT-P7310 using xda app-developers app
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Don't you mean oxymoron?
Sent from my SCH-I535 using xda app-developers app
Lemme tell you guys a little something...my first Verizon phone was a droid 2. From that phone I got customer service to replace it with the droid x for free. From there I later on got them to replace it for the samsung fascinate for free. From there I got them to replace THAT for a droid charge for free. After that I got them to replace my droid charge with a droid razr for free. Keep in mind that none of this effected my upgrade. I still got my upgrade 2 years after purchasing the droid 2...this all happened in a span of 2 years. I ended up having the droid razr for 3 months before my upgrade came and bought the galaxy s 3. I guess I'm just lucky but Verizon customer service has been great to me.
Sent from my SPH-L710 using xda app-developers app
The 14 days starting with shipping is a dishonorable tactic. Verizon does not make that obvious when you order. They used to offer 30 days. However I've used them since 1995 and my telephone CS experience has been very good. Their online sales reps are quite amusing.
Sent from my SCH-I535 using Tapatalk 2
Flintlock said:
The 14 days starting with shipping is a dishonorable tactic. Verizon does not make that obvious when you order. They used to offer 30 days. However I've used them since 1995 and my telephone CS experience has been very good. Their online sales reps are quite amusing.
Sent from my SCH-I535 using Tapatalk 2
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Its kept vague so they keep the ability to manipulate it as they see fit. Sleazy at best.
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Elite49 said:
Yep, I find it funny people say VZW customer service is good. Past 8 years it's been nothing but crap. The guy with the X2, I had one and the only good thing about that phone was the radios.
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Never dealt with AT&T customer service, have you? Makes Verizon seem downright spectacular.
But from my end, Verizon has given me nothing but excellent customer service. Except in the brick and mortar store where it took them two hours just to get me a new SIM card. And the guy had no idea how to activate it. Was... frustrating, since I could have just gone and grabbed a card from my job and had it finished in a minute. Ooh well.
Always sucks to see people get screwed over. And makes me happy that my phone works amazingly well.
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