my asus tf has dust in the corner of the screen and light bleeding, but i do not know who to contact!
i brough it on the phone from carphonewarehouse.
boiboi_67 said:
my asus tf has dust in the corner of the screen and light bleeding, but i do not know who to contact!
i brough it on the phone from carphonewarehouse.
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In the UK, your first port of call is always the retailer rather than the manufacturer.
Regards,
Dave
foxmeister said:
In the UK, your first port of call is always the retailer rather than the manufacturer.
Regards,
Dave
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Click to collapse
ok i try that,but will the retailer like carphonewarehouse take mine back and exchange? its been 34 days now and willthe dust and light bleeding be enough to justify a exchange?
I think the only people that can answer that is Carphone Warehouse surely!!
Personally, I'd ask them to sort an exchange out and ask them to get in touch with you when a replacement can be made immediately rather than waiting until one comes in stock meaning you would be without the tablet.
Paradaz said:
I think the only people that can answer that is Carphone Warehouse surely!!
Personally, I'd ask them to sort an exchange out and ask them to get in touch with you when a replacement can be made immediately rather than waiting until one comes in stock meaning you would be without the tablet.
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i will tomorrow, hopefuly they exchange it for me
boiboi_67 said:
my asus tf has dust in the corner of the screen and light bleeding, but i do not know who to contact!
i brough it on the phone from carphonewarehouse.
Click to expand...
Click to collapse
I found service center link from ASUS official website as following.
http://support.asus.com/servicecenter.aspx?SLanguage=en
Related
My TF300 screen broke and I was wondering if Asus honored the warranty on hardware issues on unlocked devices
Sent from my SCH-I535 using xda premium
SSBMMASTER said:
My TF300 screen broke and I was wondering if Asus honored the warranty on hardware issues on unlocked devices
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
If you break the screen, then Asus has no reason to repair it FREE. You do have to pay for a repair.
Warranty only applies for things like cpu and such (u know what I am talking about)...
Buying a new screen
So having ASUS repair it and paying them for it is one option. Does anyone know know where I can buy the screen and DIY?
osatrevor said:
So having ASUS repair it and paying them for it is one option. Does anyone know know where I can buy the screen and DIY?
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I have just bought a screen (digitizer) from ebay and I am about to replace mine, but please check out this thread http://forum.xda-developers.com/showthread.php?t=1728820 and read it through well. You may face issues during the process...
DIY Screen replacement
Thanks so much for sharing that thread! What screen are you buying, can you share that link as well? I'd also be very curious to hear how the process went for you and what challenges you face. Thanks again and best of luck!
The DYI seems to be the only method that makes any fiscal sense. $185 to have ASUS replace it and the local repair guy charges $70 for the screen and $100 to replace it.
osatrevor said:
Thanks so much for sharing that thread! What screen are you buying, can you share that link as well? I'd also be very curious to hear how the process went for you and what challenges you face. Thanks again and best of luck!
The DYI seems to be the only method that makes any fiscal sense. $185 to have ASUS replace it and the local repair guy charges $70 for the screen and $100 to replace it.
Click to expand...
Click to collapse
I bought one off of ebay, I don't think you need the link. But if the local repair guy might be willing to sell you a screen only I would buy asap.
BUT as for the process, it sucked for me...
The screen does not work. Challenges were to glue the new screen and to find a good glue to use.
Please check your ribbon cable (the gold/coppar colored cable at the lower right corner (if you open your tab). Does it say GO1 or GO3 or neither.
Feel free to ask any questions...
You can get one on eBay and there are beautiful tutorials on YouTube showing how to repair it yourself
Sent from my SGH-T999
"So I put my phone into airplane mode and threw it... worst transformer ever. -.-" -My friend
Hello,
Most of the threads here are about replacement screen in US. I live in Switzerland and have suffered the broken screen from less than 1 feet off the ground :crying:
Can anyone advise me on where I could possibly get my screen replaced? Or should I just buy a screen off the bay and do it myself? Or is the screen + frame option better for DIY repair?
Thank you for your time and help.
Cheers
karthiks said:
Hello,
Most of the threads here are about replacement screen in US. I live in Switzerland and have suffered the broken screen from less than 1 feet off the ground :crying:
Can anyone advise me on where I could possibly get my screen replaced? Or should I just buy a screen off the bay and do it myself? Or is the screen + frame option better for DIY repair?
Thank you for your time and help.
Cheers
Click to expand...
Click to collapse
I suppose if you want to keep warranty in tact, you'd send it to LG to replace, or one of their service centres. Probably worth contacting them and asking for advice initially.
rootSU said:
I suppose if you want to keep warranty in tact, you'd send it to LG to replace, or one of their service centres. Probably worth contacting them and asking for advice initially.
Click to expand...
Click to collapse
That was my thought initially. Unfortunately, Switzerland doesn't have LG service for Nexus 5.
karthiks said:
That was my thought initially. Unfortunately, Switzerland doesn't have LG service for Nexus 5.
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Click to collapse
I would still contact them for advice initially. You must have warranty, so therefore they must be able to advice how to replace the screen without voiding it, surely?
rootSU said:
I would still contact them for advice initially. You must have warranty, so therefore they must be able to advice how to replace the screen without voiding it, surely?
Click to expand...
Click to collapse
I have written them an email now. Thank you.
If anyone has any personal experience, please feel free to reply
I have just received my XZ dual and all seems to be OK apart from the not so great camera, which I expected.
I have just found that there is a light bleed coming from the phone body, in the bottom right corner, between the display panel and frame. Waterproofing test seems to be working. Also it always stops about half second later after I turn off the screen, which is a bit strange.
I am adding a picture...
Does anyone have similar issue?
No light bleed on mine. Think the camera is fine too.
Sent from my F8331 using XDA-Developers mobile app
That's not normal at all, you should get yours replaced asap, this phone is supposed to be completely sealed.
Venom71 said:
That's not normal at all, you should get yours replaced asap, this phone is supposed to be completely sealed.
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That's what I thought as well. I have never seen such issue on any of my smartphones before. The problem is, I live in Europe and bought mine from HK. Hope the seller will take it back...
frostitomik said:
That's what I thought as well. I have never seen such issue on any of my smartphones before. The problem is, I live in Europe and bought mine from HK. Hope the seller will take it back...
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Click to collapse
If you brought the phone brand new you don't need to sent it back to seller. It has international warranty for 2 years. Sony will fix the issue or replace handset.
Darni187 said:
If you brought the phone brand new you don't need to sent it back to seller. It has international warranty for 2 years. Sony will fix the issue or replace handset.
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Click to collapse
Thanks for your advice. The seller has actually contacted me with the return shipping details and I will be returning it to their UK hotspot.
I have decided to get a refund instead of a repair or replacement as I am not really sure I want this phone anymore, at least not now. It's a beauty, but I will wait once all the issues are fixed and then maybe get one.
frostitomik said:
Thanks for your advice. The seller has actually contacted me with the return shipping details and I will be returning it to their UK hotspot.
I have decided to get a refund instead of a repair or replacement as I am not really sure I want this phone anymore, at least not now. It's a beauty, but I will wait once all the issues are fixed and then maybe get one.
Click to expand...
Click to collapse
Your welcome, smart move.. :good:
I just got the XZ yesterday lucky no screen issues..
frostitomik said:
Thanks for your advice. The seller has actually contacted me with the return shipping details and I will be returning it to their UK hotspot.
I have decided to get a refund instead of a repair or replacement as I am not really sure I want this phone anymore, at least not now. It's a beauty, but I will wait once all the issues are fixed and then maybe get one.
Click to expand...
Click to collapse
The phone is great, I really can't find any real negative side of it, people talk **** about it because of the 3gb of ram, but if you want disappointment give a look to samsung or htc's forums
Hello,
I bought a Zenfone 3 Deluxe 5.7" a few months ago. Device is amazing! or was... Unfortunately, I dropped it down stairs and the LCD got a small stain that spread all over. Gorilla Glass is fine but LCD is broken and I was looking for a replacement either the whole screen or LCD part but couldn't find it on ebay, amazon, aliexpress, parts4repair and some other sites. The only one that seems to have one available is docteur gsm... but, that site has really bad reputation.
Called Asus and they said they could fix it for $300 USD (for a $500 USD phone).
Any ideas or sites you could recommend?
Alex,
PD>>I'm in Texas, USA.
UPDATE 03/13/2017:
Found one seller en eBay!
https://goo.gl/h18QpL <<<--- Out of stock for now but, you could try asking seller for restock.
There is also a video showing how to replace the screen. (Well, disassemble the phone properly)
/watch?v=8f7tz64faFc&list=PLDYim7xyBKhhcITy-ToS73t24VaRexAiH&index=1
UPDATE 03/24/2017:
https://goo.gl/NEN4mx
Had the same problem 2 weeks ago.
I found a replacement LCD glass which is "remote stock' for 200€, which is in "remote stock"...
Hello Gents,
I got the same issue, screen broke by falling.. I've checked every online store but couldn't find one, even the local Asus support center said that they do not have the replacement screen yet.. not sure what to do now..?
Ziad
from Dubai..
alextub said:
Had the same problem 2 weeks ago.
I found a replacement LCD glass which is "remote stock' for 200€, which is in "remote stock"...
Click to expand...
Click to collapse
Saw that one too! but that "remote stock" sounds like is taking for ever to arrive if it arrives at all
Lodhi007 said:
Hello Gents,
I got the same issue, screen broke by falling.. I've checked every online store but couldn't find one, even the local Asus support center said that they do not have the replacement screen yet.. not sure what to do now..?
Ziad
from Dubai..
Click to expand...
Click to collapse
I guess we'll keep on waiting then... :crying:
Got the exactly same problem. Asus Brazil didn't have the part. I'm trying at China webistes, but no luck so far... It seems to be a reason for a recall, as we have people from different regions of the world complaining about it....
Bruno, from Brazil
brunobracetti said:
Got the exactly same problem. Asus Brazil didn't have the part. I'm trying at China webistes, but no luck so far... It seems to be a reason for a recall, as we have people from different regions of the world complaining about it....
Bruno, from Brazil
Click to expand...
Click to collapse
Found a seller on eBay just now man! It says it will be shipping to Americas and is $110 USD
lcd zs570kl
Can't find the ebay adress.
It doesn't work.
alextub said:
Can't find the ebay adress.
It doesn't work.
Click to expand...
Click to collapse
They ran out of stock. Here's one on Ali though
https://goo.gl/NEN4mx
brunobracetti said:
Got the exactly same problem. Asus Brazil didn't have the part. I'm trying at China webistes, but no luck so far... It seems to be a reason for a recall, as we have people from different regions of the world complaining about it....
Bruno, from Brazil
Click to expand...
Click to collapse
Hey man, i'm from Brazil too, did you got the screen? I am exactly with the same issue. let's try to help each other since we are with the same problem. What do you think?
Same issue with 570KL
Lodhi007 said:
Hello Gents,
I got the same issue, screen broke by falling.. I've checked every online store but couldn't find one, even the local Asus support center said that they do not have the replacement screen yet.. not sure what to do now..?
Ziad
from Dubai..
Click to expand...
Click to collapse
Please do buzz me if you come across a screen for your fone. My 570KL also has the same issue.
Sunil - Dubai
I had trouble finding a replacement screen for a legacy Zenfone 6. The Asus repair centre kept me waiting for over 2 weeks. I ended up ordering a replacement from Ali Express. It's not gorilla glass but I had a functional phone till I upgraded.
Sent from my BLN-L22 using Tapatalk
same problem phone fall inside church n display is gone what to do ?
I've bought on asusparts.eu replaced and the screen works, teared buttons cable while was removing the broken screen - ordered from them also. Do it with care
Art1k said:
I've bought on asusparts.eu replaced and the screen works, teared buttons cable while was removing the broken screen - ordered from them also. Do it with care
Click to expand...
Click to collapse
How much did it cost? Near 200 USD?
I have the same problem, I dropped the cell phone and the LCD died, there are no alternatives to buy it online.
Can I put an alternative lcd screen? I know it is not recommended, but I do not want to lose my cell phone, I bought it less than 1 month ago,
Greetings from Chile
I have done this to mine too....twice.
I love the phone in all other respects and the body and gorilla glass is amazing and strong and survived all sorts of other torture.... but and flat shock seems to damage the fragile lcd.
I ended up swapping to one plus
I had the same problem. I found LCD touch screen in Amazon but I didn't fast enough for buy. Now they don't have. I only found in China's sites and I don't know this sites. Asus support didn't say where I could find it. I loved the Asus Zenfone ZS570kl but now I hate Asus because they did'nt help me for buy parts.
Does anyone found the screen? Trying to find it in gold for the 5.7" but no luck so far
I had the same problem. My zenfone drops from 1 meter and crack the LCD.
I like so much this phone, but i`m thinking in never buys another ASUS. Spares is fundamentals!
Regards from Brazil!
Hey guys,
just noticed that my screen is damaged. Bought the device the 23th May. Can someone relate to?
They say they can't replace the device because I'm contacting after the replacmente period.
Well, I just noticed because I was replacing screen protector. Bullsh*
Unfortunate, but if you didn't notice it for 4 weeks I can't see there's a lot you can do.
B3311 said:
Unfortunate, but if you didn't notice it for 4 weeks I can't see there's a lot you can do.
Click to expand...
Click to collapse
Now I will send it for repair
looks like to me this is not the screen maybe but the a thin polymer bezel that holds the screen in the frame?
cheers
If you didn't notice something like that in 4 weeks then it must've not been there when the phone came so it's probably your fault. They tend to want to replace the screen in cases like this and ask for a ton of $$$, so imo you should keep it like that if they say that.
refedit said:
Hey guys,
just noticed that my screen is damaged. Bought the device the 23th May. Can someone relate to?
They say they can't replace the device because I'm contacting after the replacmente period.
Well, I just noticed because I was replacing screen protector. Bullsh*
Click to expand...
Click to collapse
That doesn't look like the screen in the picture. It looks like the housing that is chipped. If I'm seeing it correctly that would be hard for you to do yourself. It should be covered under warranty in my opinion.
insomnia77 said:
That doesn't look like the screen in the picture. It looks like the housing that is chipped. If I'm seeing it correctly that would be hard for you to do yourself. It should be covered under warranty in my opinion.
Click to expand...
Click to collapse
Yes you're right. I didn't explain myself correctly. I already chatted with them and explained. Monday or Tuesday they'll pick up the phone.
From now on, I'll check carefully every smartphone.
Buy the screen protection plan and then get it replaced or go through squaretrade, in the US OnePlus screen replacement is like 165.00, but for a little chip I don't think it's worth it.
Bradl79 said:
Buy the screen protection plan and then get it replaced or go through squaretrade, in the US OnePlus screen replacement is like 165.00, but for a little chip I don't think it's worth it.
Click to expand...
Click to collapse
I bought the screen protection plan. But as insomnia77 said and I agree, it's not the screen that's damaged. It's the housing. Must be production problem.
Not trying to be funny buy you DID remove the original screen protector that's pre-applied? Only asking cos that looks like bubbles under a protector?
Never mind, just noticed the chip. That's bad, did you give it a healthy drop?
djsubterrain said:
Not trying to be funny buy you DID remove the original screen protector that's pre-applied? Only asking cos that looks like bubbles under a protector?
Never mind, just noticed the chip. That's bad, did you give it a healthy drop?
Click to expand...
Click to collapse
Lol. No I didn't drop the phone once so far.
And yes, I was applying a new screen protector, after using tempered glass but didn't like it because of the bad accuracy of FP. Luckely I replaced the screen protector so I could notice the damage.
refedit said:
Yes you're right. I didn't explain myself correctly. I already chatted with them and explained. Monday or Tuesday they'll pick up the phone.
From now on, I'll check carefully every smartphone.
Click to expand...
Click to collapse
Oh that's good. Hopefully they replace it promptly. Keep us in the loop.
UPDATE
So that's what I got as answer from Oneplus:
"Thank you for contacting OnePlus Customer Support.
We apologies any inconvenience caused due to this. We understand your concern regarding the delay in repair for your device and this is the far opposite of what we want our customers to experience. Please note that we can do replacements only if the device is within 15 days return/replacement period and damages upon arrival has to be reported within 72 hours. Upon checking with your repair request we have found that it is pending for the spare parts to be arrived. Once the service center has received the spare parts then the device will be repaired and released as soon as possible.
Thank you for your understanding!
Please let us know if you have any other concerns.
Thanks & Best Regards,
James Wilson
OnePlus Customer Support"
I think this is a "cheap" after sales service.
refedit said:
So that's what I got as answer from Oneplus:
"Thank you for contacting OnePlus Customer Support.
We apologies any inconvenience caused due to this. We understand your concern regarding the delay in repair for your device and this is the far opposite of what we want our customers to experience. Please note that we can do replacements only if the device is within 15 days return/replacement period and damages upon arrival has to be reported within 72 hours. Upon checking with your repair request we have found that it is pending for the spare parts to be arrived. Once the service center has received the spare parts then the device will be repaired and released as soon as possible.
Thank you for your understanding!
Please let us know if you have any other concerns.
Thanks & Best Regards,
James Wilson
OnePlus Customer Support"
I think this is a "cheap" after sales service.
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Click to collapse
If it takes too long ask for help on the official OnePlus forums. I've seen them escalate cases. If they don't have the part I would insist on a new replacement.
insomnia77 said:
If it takes too long ask for help on the official OnePlus forums. I've seen them escalate cases. If they don't have the part I would insist on a new replacement.
Click to expand...
Click to collapse
Thank you. Will follow your advice! :highfive: