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Hey guys,
About a month ago (Jan 20 I seem to recall) T-Mobile had an offer where you could get a free upgrade to a G2, only on their website.
My family had three G1s on our plan that were past due for an upgrade, since December, so we jumped at this offer.
We couldn't get the site to work, however, so we called in and a representative assured us that we would be able to get the three phones for free. We would have to call back the next day to do so, though.
After calling back the next day, we received another representative who told us that the offer was an error and shouldn't have been put online. Our response was simple- That's your problem, we agreed with the other representative in good faith and we should not have to pay for an error on your end.
After waiting about a week for that other representative to look at the call logs (which he never found, by the way), he called back and told us that since we've been waiting for so long and he never found the logs, we could have all three phones for free. We already knew there was an upgrade fee of $18 that we would have to pay, that's fine.
Now, a month later, on our bill we have three charges of "One Time charge for Handset Upgrade Revenue" that amount to $199.00 each. That makes our total bill for this month a whopping $1000.
This is far from "free" that we were promised. I am hoping it's a mistake on their end, but if I call them up and they start throwing in all of these excuses and explanations for why a "free" phone isn't free, is there some sort of agency for Customer Fair Treatment or something that we can report them to, or is there legal action that we can take?
Please, if you have any other advice or tips, it is greatly welcomed.
Hope to hear a response.
-Proxin
Sorry to hear about this. I've had a few issues with tmobile in the past 5 years i've been a customer, they've always been pretty good about resolving things to my satisfaction. I'd suggest a few things:
-If you have a twitter account, tweet something about your problem to @tmobile. It might not sound like much, but tmobile has some very active people working on twitter. When i had an issue around a year ago with my minutes and texts vanishing without being used, a tweet was really all it took to get the ball rolling. I got a direct message back within an hour, and recived a call the next day to let me know the glitch was fixed and offered me compensation.
-The Consumeris (consumerist.com) is a consumer advocacy blog. I've seen lots of stories on there similar to what you're dealing with (many from other providers too). From the stories i've read companies such as tmobile pay close enough attention to the site, and are quick to resolve any kind of issues that could result in bad press.
-If all else fails, last i checked tmobile offers a buyers remorse period of 30 days (might be less), if you arent happy with your phone for any reason, you can return it within that time.
I'd reccomend calling them and telling them if the issue can not be fixed you would like to return the phones. Another thing to maybe metion, if you where up for new phones, then your contract must have also been renewed, perhaps this could be considered a breach of contract on their part and you could mention that in a way that suggests you're thinking of ditching your contract over this (just say something like "verizon has the same deal in store").
Hope some of that helps. Good luck!
Honestly, if they can't fix the issue, tell them you want to be transfered to the loyalty department because you want to cancel. Those guys can fix anything. If you still aren't happy, file a claim with the better business bureau.
Sent from my SGH-T959 using XDA App
Agreed, call customer service and get with the "omgtheyregoingtocancelwtf" department and they will likely fix it. That or give the phones back. If they made a mistake they made a mistake, it doesn't entitle you to anything... if they are willing to fix it and let you keep them, then awesome.
More importantly though...
_____$1000 phone bill
_____-$199 G2
_____-$199 G2
_____-$199 G2
-------------------
$403 phone bill?!? what the hell?
File complaints with both the BBB and FCC. I had an issue with Sprint not honoring a discount coupon I used when I signed up and kept getting the runaround, but a BBB and FCC complaint led to someone higher up to contact me and get the matter resolved. Based on some google searching, it does appear T-Mobile responds to FCC complaints.
evilgold said:
Sorry to hear about this. I've had a few issues with tmobile in the past 5 years i've been a customer, they've always been pretty good about resolving things to my satisfaction. I'd suggest a few things:
-If you have a twitter account, tweet something about your problem to @tmobile. It might not sound like much, but tmobile has some very active people working on twitter. When i had an issue around a year ago with my minutes and texts vanishing without being used, a tweet was really all it took to get the ball rolling. I got a direct message back within an hour, and recived a call the next day to let me know the glitch was fixed and offered me compensation.
-The Consumeris (consumerist.com) is a consumer advocacy blog. I've seen lots of stories on there similar to what you're dealing with (many from other providers too). From the stories i've read companies such as tmobile pay close enough attention to the site, and are quick to resolve any kind of issues that could result in bad press.
-If all else fails, last i checked tmobile offers a buyers remorse period of 30 days (might be less), if you arent happy with your phone for any reason, you can return it within that time.
I'd reccomend calling them and telling them if the issue can not be fixed you would like to return the phones. Another thing to maybe metion, if you where up for new phones, then your contract must have also been renewed, perhaps this could be considered a breach of contract on their part and you could mention that in a way that suggests you're thinking of ditching your contract over this (just say something like "verizon has the same deal in store").
Hope some of that helps. Good luck!
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Click to collapse
Interesting... I don't think the buyers' remorse thing would work, cause we have had the phones for over 30 days... and offering to give them back would be bad on our end because honestly, we love these new phones!
But yeah, the breach of contract you mentioned is a good point. We renewed our contracts so that we could get these phones, and if they take the phones back yet keep us locked in contract, I'm certain that the groups mentioned by the other posts (BBB and FCC) could help us out.
Andrew.Dodson07 said:
Honestly, if they can't fix the issue, tell them you want to be transfered to the loyalty department because you want to cancel. Those guys can fix anything. If you still aren't happy, file a claim with the better business bureau.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Awesome. It makes me happy that there are companies who are willing to stick up for customers.
Superbovine said:
Agreed, call customer service and get with the "omgtheyregoingtocancelwtf" department and they will likely fix it. That or give the phones back. If they made a mistake they made a mistake, it doesn't entitle you to anything... if they are willing to fix it and let you keep them, then awesome.
More importantly though...
_____$1000 phone bill
_____-$199 G2
_____-$199 G2
_____-$199 G2
-------------------
$403 phone bill?!? what the hell?
Click to expand...
Click to collapse
That Does make it look like less, haha. To clarify-
$199 x 3 = 600.00
+ 120.00 tax
+ 250.00 phone bill
+ 18.00 upgrade fee x 3
plus various charges
= $1000
Isira said:
File complaints with both the BBB and FCC. I had an issue with Sprint not honoring a discount coupon I used when I signed up and kept getting the runaround, but a BBB and FCC complaint led to someone higher up to contact me and get the matter resolved. Based on some google searching, it does appear T-Mobile responds to FCC complaints.
Click to expand...
Click to collapse
Thank you very much. I hope either or both of these can help if the situation turns into something nasty.
I have to harass them to make sure they apply discounts or whatever, and they tried to wiggle out of my student discount when I activated my line...
Ah well. They're almost half the price of Verizon and my service is pretty good here.
We just called T-Mobile and a representative confirmed it was a mistake and dropped the charges.
We still have to wait until the next billing cycle to see for sure, but I think this has been resolved.
Thank you all for your advice and replies.
Best,
Proxin
uppppppppppppppppppppppppppppppp
yeah ://....happened to me a couple of times there..
I've decided to completely abandon t-mobile and I plan to NOT pay my last bill and then fight them if it shows up on my credit report. Here is a quick summary:
1. When I got the phone, it was advertised as also running ATT 3G. That was a lie.
2. Phone also was advertised with FM radio. Not true.
3. t-mobile was never able to provide a working unlock code despite repeated attempts.
4. Phone had screen bleed issues. Went to store for replacement, but they were out of stock, so they told me to wait till after 14 days & call cust-serv for replacement. Needless to say this eventually came back to haunt me because now all they say is 'you only had 14 days to return it'!
5. Over the period of the next couple of months - I was shipped 4 empty boxes from t-mobile. Finally got one with a phone in it. Not only was it a refurb unit - it had the same problem as the original one I got.
6. I finally resorted to calling the corporate office and said I just wanted my money back for the phone and to cancel the contract. After 45 minutes of hassling the end result was that the only thing they would do is allow me to mail the phone to corporate headquarters and they would credit my account. Well guess what- I don't want anything to do with t-mobile so that is a no go. I told them if that's the way they plan to handle it then I will keep both phones & never pay the bill.
Lastly - I called LG directly to see if they would fix the phone. Making another long, sad story short - they will not. Their response is the 'screen is the type that will bleed like that - it's normal'.
I've never been so dissatisfied or disgusted with a business my whole life.
Not paying your bill is not a good idea. No technology is perfect. Plus everybody gets run arounds once in their life at any company. Sorry to hear about your experience, but not paying your bill will only create more hassle for you.
Sent from my LG-P999 using XDA App
unique77 said:
Not paying your bill is not a good idea. No technology is perfect. Plus everybody gets run arounds once in their life at any company. Sorry to hear about your experience, but not paying your bill will only create more hassle for you.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
While I understand your point I'm not paying for something I didn't get either. Being a senior systems analyst I realize more than most that technology isn't prefect - but that has nothing to do with replacing a defective product. I'm prepared to deal with the hassle it could possibly create on my credit report as I've already spoken to a couple of experts including a CPA about what to expect and how to handle any potential issues that arise. While it might create more hassle for me at least I'll know I didn't just roll over and let them stiff me 100's of dollars. Frankly I will sleep better at night. Furthermore if more people were assertive like this perhaps t-mobile (and LG for that matter) would not be so quick to screw over the next guy. Everyone & their dog knows these G2X's were a) falsely advertised and b) most were defective right out of the box. What they should do is admit fail and offer recalls on all the phones. But why do that when they can just give run-around to customers? This attitude they have "like what ya gonna do about it huh? can't do anything can ya? just buy another phone if you dont like it" crap has got to stop and I for one will not be bullied by these a-holes any longer.
First off buying a phone from t-mobile to use on att is stupid.
FM radio, really is it that big of a deal?
screen bleed....I have it. And never see it except on boot up
As for the 14 days, you knew better and could have went to another store or just returned it all together.
As for the empty boxes. Well that sucks.
G2x with CM7 and faux kernel. NONSENSE!!!!
TechnoHippie said:
While I understand your point I'm not paying for something I didn't get either. Being a senior systems analyst I realize more than most that technology isn't prefect - but that has nothing to do with replacing a defective product. I'm prepared to deal with the hassle it could possibly create on my credit report as I've already spoken to a couple of experts including a CPA about what to expect and how to handle any potential issues that arise. While it might create more hassle for me at least I'll know I didn't just roll over and let them stiff me 100's of dollars. Frankly I will sleep better at night. Furthermore if more people were assertive like this perhaps t-mobile (and LG for that matter) would not be so quick to screw over the next guy. Everyone & their dog knows these G2X's were a) falsely advertised and b) most were defective right out of the box. What they should do is admit fail and offer recalls on all the phones. But why do that when they can just give run-around to customers? This attitude they have "like what ya gonna do about it huh? can't do anything can ya? just buy another phone if you dont like it" crap has got to stop and I for one will not be bullied by these a-holes any longer.
Click to expand...
Click to collapse
good points, but again, not paying your bill does not impact T-Mobile or LG. But it will impact you. With today's credit situation, intentionally damaging your credit is not a good tradeoff. Why not file a complaint with the BBB or your Statue Attorney General. At the least, the tradeoff for you is better. First, you keep your credit score. Second, the companies in question will be required to respond. It will be an irritant to them....but, right now, you cannot hope to regain your money, your contract freedom or any other satisfaction. Being an irritant might be the best you can get.
BTW...I never saw any advertisement about AT&T bands. Be careful on this one...have written proof, or understand completely what you claim.
Good luck with that ... I personally wouldn't want a $100 phone bill or whatever amount messing with my credit score. Sure you can fight it, but that sounds like a hassle. Maybe better to just pay your bill, cancel your line, cut your losses and move on. You're gonna waste a lot of energy on this (already have it sounds like) and it won't profit you a thing except more frustration.
Just my 2¢ from experience.
tackleberry said:
First off buying a phone from t-mobile to use on att is stupid.
FM radio, really is it that big of a deal?
screen bleed....I have it. And never see it except on boot up
As for the 14 days, you knew better and could have went to another store or just returned it all together.
As for the empty boxes. Well that sucks.
G2x with CM7 and faux kernel. NONSENSE!!!!
Click to expand...
Click to collapse
You've missed the whole point.
alodar1 said:
good points, but again, not paying your bill does not impact T-Mobile or LG. But it will impact you. With today's credit situation, intentionally damaging your credit is not a good tradeoff. Why not file a complaint with the BBB or your Statue Attorney General. At the least, the tradeoff for you is better. First, you keep your credit score. Second, the companies in question will be required to respond. It will be an irritant to them....but, right now, you cannot hope to regain your money, your contract freedom or any other satisfaction. Being an irritant might be the best you can get.
BTW...I never saw any advertisement about AT&T bands. Be careful on this one...have written proof, or understand completely what you claim.
Click to expand...
Click to collapse
I've already filed 2 complaints with the BBB and sent a scathing letter to my State AG, and I have a copy of several t-mobile ads saying it was a quad-band att 3G capable phone.
phburks said:
Good luck with that ... I personally wouldn't want a $100 phone bill or whatever amount messing with my credit score. Sure you can fight it, but that sounds like a hassle. Maybe better to just pay your bill, cancel your line, cut your losses and move on. You're gonna waste a lot of energy on this (already have it sounds like) and it won't profit you a thing except more frustration.
Just my 2¢ from experience.
Click to expand...
Click to collapse
If it were to affect my credit score (and at this point I doubt they'll try that) it would be such a teeenee weenne thing on it I don't think it would hurt me hardly at all and I've already got a plan in place to have it removed should it it appear. The other option is to sue and of course that would cost more money and more time than this.
TechnoHippie said:
You've missed the whole point.
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Click to collapse
No I didn't. You sound like a typical cellphone customer that is never satisfied with anything. Sell your phone and pay t-mobile and avoid the credit report crap. These people are just not worth it. Don't get me wrong Verizon screwed me many times but finally I have up fighting, used my brain got free **** out of them and ultimately won and left them.
G2x with CM7 and faux kernel. NONSENSE!!!!
TechnoHippie said:
If it were to affect my credit score (and at this point I doubt they'll try that) it would be such a teeenee weenne thing on it I don't think it would hurt me hardly at all and I've already got a plan in place to have it removed should it it appear. The other option is to sue and of course that would cost more money and more time than this.
Click to expand...
Click to collapse
Hey if its important to you go for it.
tackleberry said:
No I didn't. You sound like a typical cellphone customer that is never satisfied with anything. Sell your phone and pay t-mobile and avoid the credit report crap. These people are just not worth it. Don't get me wrong Verizon screwed me many times but finally I have up fighting, used my brain got free **** out of them and ultimately won and left them.
G2x with CM7 and faux kernel. NONSENSE!!!!
Click to expand...
Click to collapse
Well I think you did. I've had cellphones for 20 years and haven't had a problem before that I couldn't get worked out by talking to someone in customer service or at a store. Selling the phone and paying the bills and early termination fee means I'd be LETTING them screw me out of about $800 ...because they sold me a defective unit and won't a) fix it b) replace it with a working one or c) just give me my money back. If this is a 'typical cellphone customer experience' then I think WE ALL have a problem. I'm not giving these bozo's one red cent and if it means something pops up on my credit record for 3 days until I get it removed (as I said I'm ready) then so be it.
phburks said:
Hey if its important to you go for it.
Click to expand...
Click to collapse
hahaha - well at this point I feel it's the principle of the whole thing. I've spent 18.5 hours on the phone with them dealing with this crap. My billing rate is $55hr I was thinking of sending them an invoice.
tackleberry said:
First off buying a phone from t-mobile to use on att is stupid.
FM radio, really is it that big of a deal?
screen bleed....I have it. And never see it except on boot up
As for the 14 days, you knew better and could have went to another store or just returned it all together.
As for the empty boxes. Well that sucks.
G2x with CM7 and faux kernel. NONSENSE!!!!
Click to expand...
Click to collapse
so, if you bought a new car and found that it had no radio, you'd be ok with that?
big price difference, but it's still the same thing.
crazythunder said:
so, if you bought a new car and found that it had no radio, you'd be ok with that?
big price difference, but it's still the same thing.
Click to expand...
Click to collapse
dude...what he means is...not paying your bill over a radio...is stupid. You can't come out of this in a good way. You will lose.
Check you PM's. Before you jump ship, let me see if I may be able to assist you.
TechnoHippie said:
While I understand your point I'm not paying for something I didn't get either. Being a senior systems analyst I realize more than most that technology isn't prefect - but that has nothing to do with replacing a defective product. I'm prepared to deal with the hassle it could possibly create on my credit report as I've already spoken to a couple of experts including a CPA about what to expect and how to handle any potential issues that arise. While it might create more hassle for me at least I'll know I didn't just roll over and let them stiff me 100's of dollars. Frankly I will sleep better at night. Furthermore if more people were assertive like this perhaps t-mobile (and LG for that matter) would not be so quick to screw over the next guy. Everyone & their dog knows these G2X's were a) falsely advertised and b) most were defective right out of the box. What they should do is admit fail and offer recalls on all the phones. But why do that when they can just give run-around to customers? This attitude they have "like what ya gonna do about it huh? can't do anything can ya? just buy another phone if you dont like it" crap has got to stop and I for one will not be bullied by these a-holes any longer.
Click to expand...
Click to collapse
I love it! I have to agree with you, these big corporations bullying, stealing, lying and taking advantage of hard working people has to stop...sadly very few people will or can fight back so they will keep doing it and getting away with it...but im glad you decided to stand your ground and fight for whats right! Good luck bud!
Sent from my LG-P999 using XDA App
OP, I completely agree with what you've set out to do. Companies like T-mobile and LG need to correctly market and manufacture their products, and respond better to defects and mishaps after they occur. I had to exchange my first G2X (which had HEAVY screen bleed and non-working wifi), but somehow lucked out on a good unit the second time around. The hoops I had to jump through to accomplish that exchange led me to lose a lot of respect for both companies, and even more so after reading some of the truly horrid experiences on this forum.
If T-mobile and LG had worked out a coherent exchange program, made accurate announcements of software updates (GB anyone...), and overall handled customer service better, I could've written off the G2X's problems as a normal consequence of being on the cutting edge technologically. Instead, I'm stuck pondering the inability of either company to own up to their mistakes and deal with them.
All in all, best of luck to you; I hope everything works out in your (and our) favor in the end.
crazythunder said:
so, if you bought a new car and found that it had no radio, you'd be ok with that?
big price difference, but it's still the same thing.
Click to expand...
Click to collapse
I would have returned it within the proper legal time frame and been done with it
G2x with CM7 and faux kernel. NONSENSE!!!!
Appeasement is what spawned the reign of Hitler. I personally like this guy's spine in the matter. We need more people like him. He seems to understand his financial limitations and if he thinks he has the money & effort to spend then why not let him..?
We should all be doing the same as this guy if it wasn't for the economic restraints... that and this country has somewhat more pressing issues like corruption to iron out before we can get to consumer protection unfortunately.
Sent from my LG-P999 using XDA App
I have read countless threads on this subject that range from just bend over and take it its not that bad to I'm selling my phone as soon as I get. There is a simple way of showing our dislike of the locked bootloader. It only takes a minute and it will get Verizons attention. it's not a smack on the head with a bag of nails but it will sting the big red bully enough to eventually act.
Go to the verizon mobile web site "my verizon" click upgrade device pick any phone click quick look click read reviews click write a reveiw and the phone you currently have wille come up and ask you to write a reveiw. Give it the lowest amount of stars Most importantly be polite, factual and don't bash Verizon (save that for the XDA forums)
This is the most efficient way a few can get their point driven home in an acceptable and respectable manner. When all the phones on its web site have only 2 or 3 stars they will definately be effected. This is the most effective civil way of letting Verizon know they are doing their customers wrong.
What do you guys think?
Press thanks if you think this will help...and because it boosts my XDA cred :laugh:
Yes at this point Verizon needs a wake up call and realize out not for its they would not have food on the table. Every one of these ways people come up with help.
Sent from my SCH-I535 using xda app-developers app
you're not going to matter to Verizon. Not trying to be a **** but the amount of customers that want an unlocked bootloader is minimal compaired to their total customer base. Yes it sucks balls and i feel for you verizon guys, but there isn't much you are going to be able to do about it.
Best option would be to call their customer service and tell them you want to cancel your account and when they ask why just say you guys refuse to unlock bootloaders so i am taking my business elsewhere. With the phone being new to the market and in high demand i would just sell it on ebay or craigslist for 500 and switch to a different carrier.
When is the developer edition of the VZW SGS3 going to be available? I think a lot of people are trying to sell their VZ S3's on eBay for $549 or $600 to buy it outright from Samsung. As long as you don't take advantage of VZ's subsidized pricing on a new device you can keep your unlimited data plan when you activate it. I'm considering that option.
Sent from my SCH-I535 using xda app-developers app
mburke178 said:
you're not going to matter to Verizon. Not trying to be a **** but the amount of customers that want an unlocked bootloader is minimal compaired to their total customer base. Yes it sucks balls and i feel for you verizon guys, but there isn't much you are going to be able to do about it.
Best option would be to call their customer service and tell them you want to cancel your account and when they ask why just say you guys refuse to unlock bootloaders so i am taking my business elsewhere. With the phone being new to the market and in high demand i would just sell it on ebay or craigslist for 500 and switch to a different carrier.
Click to expand...
Click to collapse
If all the phones on their site suddenly had only two or three stars trust me it will affect verizon. Phones with low amounts of ratings could be affected by just one or two bad reviews. It is the biggest impact we can make with very little time invested. Calling in returning phones and all the other ideas are also excellent just not the best bang for the buck. I plan on doing all of the above.
Jugger naut said:
If all the phones on their site suddenly had only two or three stars trust me it will affect verizon. Phones with low amounts of ratings could be affected by just one or two bad reviews. It is the biggest impact we can make with very little time invested. Calling in returning phones and all the other ideas are also excellent just not the best bang for the buck. I plan on doing all of the above.
Click to expand...
Click to collapse
Anyone who is going to be researching a phone isn't going to go solely off the service providers website or at least they should be smarter than that. Also if they wanted they could easily just delete all the 1 star reviews.
You guys are no fun, either that or you are shills for Verizon LOL its always better to do nothing when done wrong or when faced with adversity
P.S. feel free to hit the donate button, gotta recoup for the hit im going to take selling my my S3 (they sould have named it the FU2). The hit I'm going to take cancelling my contract early, and a couple tubes of anal ease
(VERIZON left me a little raw) :crying::silly:
I think this is a great idea. Will it work? Maybe, maybe not, but it doesn't hurt to try. I think it's definitely worth a try.
Might as well give it a shot
I think this is a great idea! I think that not that many people give ratings anyway so even if a small number of us do it, it should have an impact. And I do think people might not read the review but they do look at the rating
Sent from my SCH-I535 using Tapatalk 2
I will leave negative reviews I am not sure it will help but I I am in to make the effort. I have been getting back at them (verizon) in my own ways like running my office and most my neighborhood of some extra lines my business account has with unlimited data in 4G areas
Sent from my SCH-I535 using xda app-developers app
Well since there arent many reviews leaving a bunch of negative ones would have a pretty big impact
I think this idea is "awesome"! No it's not the one thing that's going to sway VZW's politics but hopefully one of many to curb their abuse of the consumer....
Sent from my DROID RAZR using Tapatalk 2
This is a great idea
its diffidently a better idea then sitting on your azz
:victory:
Possible lawsuit against Verizon
I ride bike with two gentlemen who are members of a large law firm. Very nice guys considering they're lawyers :laugh: Had to put that in there for when they read this...hi guys!
They informed me that if Verizon does not post the negative reviews there are grounds for legal action (it took then about six paragraphs twenty minutes and a whole bunch of what I think was Latin to explain that to me but I got the jist of most of it) There are a few guidelines keep the reviews factual polite and dont bash Verizon. They offered thier services calling it "a very high profile endeavor"
They also reminded me Al Capone didn't go to jail for being a gangster he went to jail for tax evasion
Keep fighting the good fight
Jugger naut said:
I ride bike with two gentlemen who are members of a large law firm. Very nice guys considering they're lawyers :laugh: Had to put that in there for when they read this...hi guys!
They informed me that if Verizon does not post the negative reviews there are grounds for legal action (it took then about six paragraphs twenty minutes and a whole bunch of what I think was Latin to explain that to me but I got the jist of most of it) There are a few guidelines keep the reviews factual polite and dont bash Verizon. They offered thier services calling it "a very high profile endeavor"
They also reminded me Al Capone didn't go to jail for being a gangster he went to jail for tax evasion
Keep fighting the good fight
Click to expand...
Click to collapse
Ah yes lawyers and hackers coming together in the search for loopholes and alternative thinking.
Sent from my Verizon S3 with locked bootloader but I would love to change my signature.
im pretty sure verizon is deleting any reviews talking about the bootloader
IAmPears said:
im pretty sure verizon is deleting any reviews talking about the bootloader
Click to expand...
Click to collapse
Nails in their coffin boys!
Pour it on the more they delete the stronger our case becomes, fortunately for us their disclaimer " {} I agree with terms of service " has more loopholes than their software :good:
P.S. keep an eye open for a different disclaimer
While your still pi$$ed off about Verizon being such a bully check out these other threads....I have nothing to do with them just linked them because they are ways of venting our Big V rage.
http://forum.xda-developers.com/showthread.php?t=1756483
http://forum.xda-developers.com/showthread.php?t=1774849&page=4
http://forum.xda-developers.com/showthread.php?t=1771335
http://forum.xda-developers.com/showthread.php?t=1759669
http://forum.xda-developers.com/showthread.php?t=1764726
Now that you are full of pi$$ and vinegar start typing make a difference :good:
.
Good idea, doing it now!
To post a review on Verizon, or not, that is the question.
Sent from my SCH-I535
Ok, I guess the story with SimplyElectronics is very well known so please let's not go into the discussion of why I didn't choose a trusted seller. I used them because like anybody else I found the HTC One X 200eu cheaper than in my country.
Anyway, to get into the point. I bought this phone from them and there was a problem with GPS so they agreed to give me full refund when I send it back to them. I sent it back but they kept the phone and never gave me refund. I started Paypal dispute but they fooled them that they have never received the phone although they told me they received it in good order. After Paypal closed the case in their favour, they told me that they will give no money and no phone back. They told me to go to Paypal to give me my money back.
My question here goes to British people. Do you know of any collection service in the UK, legal or illegal, I don't care, even if it's the mafia, that's fine with me, who can do the collection for me, either by forcibly getting the phone back from them or the money? I have no other option unfortunately so this is my last resort and better than nothing. I know that I can have this kind of 'service' here so most probably there must be something similar in the UK.
No relatives in the UK? If you have then it might be an option to use them to take this company to the small claims court. I think the limit is £500 but I stand to be corrected.
Where are they based?
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No relatives but even if I had, I don't want to involve anyone with my problems. I prefer to give half the value to the mafia and get the other half. At least here, it is the only option to get justice. Police and the law fail, lawyers and courts will cost much more.
There are no "mafia's" here... lol
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At least that's not what we call em
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Your logic of "I've been robbed so ill pay even bigger criminals to rob the criminal who robbed me." is dumb
What would you do if that company was RUN by the mafia?
Why pay thugs who make other peoples lives miserable to try and make yours slightly less miserable?
Hopefully if you do pay them they will take your money and laugh at you too, or refuse to give you back your phone unless you pay them double its value.
How about you just dont be stupid in the future and keep away from funding or endorsing criminal activity at all.
Did you not send it back by recorded delivery. Was it signed for?
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hungry81 said:
Your logic of "I've been robbed so ill pay even bigger criminals to rob the criminal who robbed me." is dumb
What would you do if that company was RUN by the mafia?
Why pay thugs who make other peoples lives miserable to try and make yours slightly less miserable?
Hopefully if you do pay them they will take your money and laugh at you too, or refuse to give you back your phone unless you pay them double its value.
How about you just dont be stupid in the future and keep away from funding or endorsing criminal activity at all.
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That's not the kind of mafia I was referring to. You may call them collection agents who do this as a job and have a good reputation. That's why I ask ebfore. Here I know where to find them and they won't laough at me. They make their living out of this and they need to be certain that they are acting with the side of justice and that you are not making them do something negatice i.e steal something from an innocent man. I guess you understand what I mean.
Yes, if someone was so stupid to go to someone they have no recommendation of, most probably what you say would happen. I was asking if anyone knows an agency that can be trusted.
slking1989 said:
Did you not send it back by recorded delivery. Was it signed for?
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Yes it was signed for but unfortunately UK postal service don't update online tracking information so Paypal cannot verify the delivery and they denied to Paypal that they received it although they acknowledged delivery to me. The postal survey to prove that it was delivered takes 2 month by the British postal service and the authorities here depend on them for the info so they can't help them. After 2 months Paypal will not bother with me.
Call the British post office. Recorded delivery for us is up to the value of 500 pound. I have had a friend have this problem on eBay. Paypal refused to pay. But the p.o refunded. Wasn't international delivery though
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slking1989 said:
Call the British post office. Recorded delivery for us is up to the value of 500 pound. I have had a friend have this problem on eBay. Paypal refused to pay. But the p.o refunded. Wasn't international delivery though
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Is that th same as royal mail? if yes, I've emailed them long time ago but they don't even reply. Even from the Postal service here they tried to call them directly and they didn't help. They said, please follow the protocols and file in your reports. Which take 2 months to complete. I know they could provide the info easily but they don't want to do it.
If u can find out where simply electronics are based. I'll could probably get you the number for the local p.o
Yes I do mean royal mail. If it was recorderd (international signed for) u will be refunded. I work with a company that delivers via royal mail, inside and outside of england. Barcodes have to be scanned on picking up goods and signatures have to take place for the receiver. This is also recorded by p.o and they will have evidence that its signed for. Maybe calling direct may help
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slking1989 said:
If u can find out where simply electronics are based. I'll could probably get you the number for the local p.o
Yes I do mean royal mail. If it was recorderd (international signed for) u will be refunded. I work with a company that delivers via royal mail, inside and outside of england. Barcodes have to be scanned on picking up goods and signatures have to take place for the receiver. This is also recorded by p.o and they will have evidence that its signed for. Maybe calling direct may help
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Thanks.
They are in Surrey.
Here is the full address:
Simplyelectronics Ltd
C/O MIQ Logistics UK Ltd
Unit 1, Alpha Way,
Thorpe Industrial Park
Egham, Surrey
TW20 8RZ
Do you have any idea how I could get written confirmation from Royal Mail that they have received it? But this has to be done within a week. Paypal told me I can appeal within 10 days if I get this report. I have 7 more days for this.
I will try calling them tomorrow morning then but I doubt they can provide written evidence. Maybe they just tell me that it has been received but I don't think they will give it written now. I will try though. Thanks for the suggestion.
andreasy said:
That's not the kind of mafia I was referring to. You may call them collection agents who do this as a job and have a good reputation. That's why I ask ebfore. Here I know where to find them and they won't laough at me. They make their living out of this and they need to be certain that they are acting with the side of justice and that you are not making them do something negatice i.e steal something from an innocent man. I guess you understand what I mean.
Yes, if someone was so stupid to go to someone they have no recommendation of, most probably what you say would happen. I was asking if anyone knows an agency that can be trusted.
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Oh ok then sorry about that ignore my rant and good luck with getting some justice.
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slking1989 said:
If u can find out where simply electronics are based. I'll could probably get you the number for the local p.o
Yes I do mean royal mail. If it was recorderd (international signed for) u will be refunded. I work with a company that delivers via royal mail, inside and outside of england. Barcodes have to be scanned on picking up goods and signatures have to take place for the receiver. This is also recorded by p.o and they will have evidence that its signed for. Maybe calling direct may help
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Thanks again for droping the idea. I called them today and although it was very hard to get through (all options where going to dead end and automated messages only), I finally mamaged to randomly select an option and they guy there was so helpful, that he even emailed me the receipt showing the name and signature of the guy who received the package. Imagine that with the official procedure that would take 2 months.
I forwarded this to Paypal but I don't know if they will accept it now. As I said, I believe that they prefer to stay with their side so let's wait and see their excuse this time. Normally there should be an appeal option in the clain page but for me it's missing and they can't tell me the reason. I attached the pdf on dropbox and now I just hope they will see it and be willing to help.
I'll keep you updated and I'm buying beers if I succeed
Thats good news mate. Well its a start anyway. Sorry for delayed reply. Im not sure that paypal will be very helpful. But you now have proof that they recieved it so perhaps you could talk to someone from simply electronics and threaten court proccedings they may buck up and refund u. After all... you have proof that they recieved the phone. Wheras they do not have proof of a refund or exchange. Therefore they will never win in court and will know this. U may even be compensated. Look up there small print about refunds. Gather up as much info about there policies as you can and prepare yourself to call them quoting there returns policy. Im quite sure if you went to court u wouldnt have to be there and all costs would go to simply.e
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slking1989 said:
Thats good news mate. Well its a start anyway. Sorry for delayed reply. Im not sure that paypal will be very helpful. But you now have proof that they recieved it so perhaps you could talk to someone from simply electronics and threaten court proccedings they may buck up and refund u. After all... you have proof that they recieved the phone. Wheras they do not have proof of a refund or exchange. Therefore they will never win in court and will know this. U may even be compensated. Look up there small print about refunds. Gather up as much info about there policies as you can and prepare yourself to call them quoting there returns policy. Im quite sure if you went to court u wouldnt have to be there and all costs would go to simply.e
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Good news. Paypal has accepted the information and reopened the case allowing me to appeal. They made a mistake though and showed that the seller appealed instead of buyer. Technically thinking, that worries me again. I notified them and now wait with my fingers crossed.
If they just want to help the scammer they may come back with a bunch of excuses but since I am now in this path, I want to be optimistic.
Im sure they will back you up on this one. I dont they they will risk themselves being in **** over a duspute you WILL eventually win. If they dont accept your appeal they may well be getting themselves into trouble. Seeing as you have provided them with written proof. Im sure they will ask s.e to provide there proof of refund or return. Which they cannot do. So i imagine they have the same time period as you "10 days" to provide thier evidence. So i guess its just another waiting game before you get your money or phone
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Well chuffed for ya mate. Im no expert but im sure by this time next week the appeal will be resolved in your favour. As more often than not paypal will not reopen a case unless there was a strong chance of the appealer winning.
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Can it be? Something for free from AT$T?
My original thought is that I've heard a lot of talk both on and off the board on the lack of build quality with the 16GB model. Is AT$T quietly fessing up to issues? So I have a warranty exchange going on (connectivity issues) and instead of shipping me out a standard apples for apples replacement, they have shipped out a 32GB device . Sweet. So I'm curious if others have had similar happening or I just had me a sweetheart on the other side...
modmyphone said:
Can it be? Something for free from AT$T?
My original thought is that I've heard a lot of talk both on and off the board on the lack of build quality with the 16GB model. Is AT$T quietly fessing up to issues? So I have a warranty exchange going on (connectivity issues) and instead of shipping me out a standard apples for apples replacement, they have shipped out a 32GB device . Sweet. So I'm curious if others have had similar happening or I just had me a sweetheart on the other side...
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There are many reasons. One, could actually just be a typo, and two, could be because there's something special they want people to have in the 32Gb model. Enough to warrant you exchange for an easy transfer. Would be interesting to see if your comes with an OTA
I don't see any company being generous my opinion is that it was a mistake on their part and they shipped you wrong unit.
modmyphone said:
Can it be? Something for free from AT$T?
My original thought is that I've heard a lot of talk both on and off the board on the lack of build quality with the 16GB model. Is AT$T quietly fessing up to issues? So I have a warranty exchange going on (connectivity issues) and instead of shipping me out a standard apples for apples replacement, they have shipped out a 32GB device . Sweet. So I'm curious if others have had similar happening or I just had me a sweetheart on the other side...
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You must have got a rep that got ALOT of love the night before, cause SHE HOOKED YA UP BRO. Keep in mind the reps have a little authority, to upgrade a issue. bet they are doing to draw customers in from some of the negativity that is being thrown on them lately. Send her a Chili's gift card..haha
sabre31 said:
I don't see any company being generous my opinion is that it was a mistake on their part and they shipped you wrong unit.
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I surprisingly have had pretty good luck with them. My upgrade wasn't due until October and I just called up and was honest with the lady. I told her my Iphone 5 was terrible and too small and it gave me headaches trying to read on it. I rely on my phone for email on the go and it just isn't working. I told her I couldn't afford a phone out of pocket but I would like to stay with att. I told her that I could afford to eat my ETF but didn't want to. She put me on hold for two minutes and said she would upgrade me but I had to do it with her on the phone.
They even waived shipping and activation so it only came to 217 total.
OT but does anyone know the restocking fee, I kinda want to get the 32 GB?
modmyphone said:
Can it be? Something for free from AT$T?
My original thought is that I've heard a lot of talk both on and off the board on the lack of build quality with the 16GB model. Is AT$T quietly fessing up to issues? So I have a warranty exchange going on (connectivity issues) and instead of shipping me out a standard apples for apples replacement, they have shipped out a 32GB device . Sweet. So I'm curious if others have had similar happening or I just had me a sweetheart on the other side...
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Just tried calling AT&T. Told them that they advertised a 16gb phone and actually sold me a 9gb phone when you consider all of the bloatware that was installed. They actually played hardball with me and told me if I wanted the 32gb, I'd have to pay the restock fee and the difference between the phone. My argument was that I should be able to swap for the 32gb without paying the difference because they sold me a 9gb phone instead of the 16gb I ordered. They told me to go try to exchange it in the store or to contact Samsung. All of this to say, they are not just swapping out the 16 for the 32. I think you got lucky on this one, friend.
me too
I just asked for a replacement for issues I had. I didn't ask for anything special but, it says Samsung I337 32G BLK PHONE in the order status. Cool, but I don't believe it.
I brought my 16GB back to the AT&T store on the 14th day, they charged me the restocking fee.
Called AT&T Customer Service, asked for the 35$ restocking fee back, the $36 upgrade fee, and $10 for terrible screen protectors that I couldn't return.
The lady was extremely nice and gave me a $90 credit within a few minutes, no questions asked.
I think it's all about how you present yourself, if you are kind to the receiving person, you're good to go.
That's nothing new. I have been satisfied with AT&T customer care. But I am a enterprise member.
With 2 complaints about my sister's iPhone 4S, they gave us $250.
hingdaddy said:
I just asked for a replacement for issues I had. I didn't ask for anything special but, it says Samsung I337 32G BLK PHONE in the order status. Cool, but I don't believe it.
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Curious. What were your "issues"?:angel:
odinfire said:
Curious. What were your "issues"?:angel:
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the video player freezes when I try to watch stuff. I had to argue to get them to exchange it. Be creative and use the online chat, always ask for a supervisor and don't take no for an answer.
SlimJ87D said:
That's nothing new. I have been satisfied with AT&T customer care. But I am a enterprise member.
With 2 complaints about my sister's iPhone 4S, they gave us $250.
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Enterprise member here as well. It just pays to be nice I guess. Never complained, we chatted about build issues, and how this was the 2nd S4 to fail to recognize a SD card. I thought it funny that when taking information for the warranty exchange she cut me off when I was to answer what size S4 I had.
Turns out 3 days later, I received a 32GB model instead of the 16 I should have.
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I'm guessing you have a black GS4? I guess those of us with the white versions won't get so lucky, due to no 32GB being available in white as of now. Sorry to burst anyone who owns a white GS4 bubble. .
yep
I had the same thing happen to me... bought a 16gig white S4, and had hooooorible experiences with the phone! i couldn't send a text to save my life away from wifi. Called customer service, got zero hassle and the rep told me "ok we will be sending out a 32gig black to you..." and I even corrected him with "are you sure? I had a 16 gig" and he said yep.
So I received a 32 gig model a few days later... so far im happy and haven't experienced any of the previous problems.
peaster3 said:
Just tried calling AT&T. Told them that they advertised a 16gb phone and actually sold me a 9gb phone when you consider all of the bloatware that was installed. They actually played hardball with me and told me if I wanted the 32gb, I'd have to pay the restock fee and the difference between the phone. My argument was that I should be able to swap for the 32gb without paying the difference because they sold me a 9gb phone instead of the 16gb I ordered. They told me to go try to exchange it in the store or to contact Samsung. All of this to say, they are not just swapping out the 16 for the 32. I think you got lucky on this one, friend.
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You sir are why everything goes up and why the restocking fee even started. Great job! You're sooo cool trying to argue for something when really all you want is a free upgrade. Will you argue your "24gb" when a "64gb" comes out?
Sigh great job again bro!
truciet said:
You sir are why everything goes up and why the restocking fee even started. Great job! You're sooo cool trying to argue for something when really all you want is a free upgrade. Will you argue your "24gb" when a "64gb" comes out?
Sigh great job again bro!
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Appreciate your kindness and the sarcasm, "bro". Not trying to be cool at all. I have never had a phone where ~40% of the internal storage is taken up by bloat. You may not feel cheated, but I do. Especially when it can't be removed by the average user. I'd be fine if so much of the storage wasn't taken up by bloat I didn't ask for. So I asked, they said no. It is what it is. I'll have to live with it. I respect your opinion, but you read my intent all wrong. As far as "all you want is a free upgrade"...if I wanted the "24gb" I would have bought it outright. Att and Sammy should not force unwanted bloat on the consumer. Sarcastic posts like yours are what's wrong with this community.
shadowfiber said:
I brought my 16GB back to the AT&T store on the 14th day, they charged me the restocking fee.
Called AT&T Customer Service, asked for the 35$ restocking fee back, the $36 upgrade fee, and $10 for terrible screen protectors that I couldn't return.
The lady was extremely nice and gave me a $90 credit within a few minutes, no questions asked.
I think it's all about how you present yourself, if you are kind to the receiving person, you're good to go.
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the screen protector is not that bad lol
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