[Q] Issue with headphone functionality - Nexus S Q&A, Help & Troubleshooting

I've searched everywhere for some answers to this and haven't had any luck.
I received my Nexus S 4G on Monday and have generally enjoyed the phone aside from the signal issues that have been addressed at Sprint's forums. I've recently discovered an issue with my headphone jack, though. Sound will only come out of my headphones when I am using the music player or music-related apps (Pandora for streaming). However, when I play videos from YouTube or the recently released Netflix app the sound is routed to my phone's speakers instead of the headphones that are plugged into the phone.
I've tried 2 different headphones and I can confirm both work when connected to my iPod and PC so I know it's not the headphones.
Any possible solutions? Should I get the phone replaced?

I had this problem with a specific pair of headphones. solution: make sure the headphones are in all the way. Seriously for some reason that pair have a second stage of "in" so they were not actually plugged in when i thought they were.

themapleboy said:
I had this problem with a specific pair of headphones. solution: make sure the headphones are in all the way. Seriously for some reason that pair have a second stage of "in" so they were not actually plugged in when i thought they were.
Click to expand...
Click to collapse
Seriously? I should've known I was doing something wrong. Both sets I tried have that same thing with the second stage of "in" or whatever it is. Anyway, that totally did the trick. Thank you so much!
I feel embarrassed

Related

Nexus One Car Dock (official) doesn’t have audio out?

google dot com slash phone now has the car dock listed ($55) but says “Sorry, this item is temporarily not available.”
The PDF that they link to talks about a built in speaker but doesn’t mention a audio out port for connecting to your car stereo. Could they have really left this out?
Edit: The listing disappeared after only a couple of minutes and unfortunately I refreshed before I grabbed a screenshot. I did save the help page and the PDF, although both are still accessible on Google’s servers.
I can't post links so the best I can do is (bit dot ly slash bvAsYB)
Brettray's link
http://www.google.com/support/android/bin/answer.py?hl=en&answer=178146
Love the way the phone slides into it... so much easier than my 3rd party POS holder I'm using right now...
After checking out the PDF... looks like you're right... no audio jack... but no real need from one. You should be able to plug an audio jack into the phone still... would've been nicer to just leave it in the dock though and have audio transferred through the gold connectors... Why Google?
Edit: In the PDF it talks about how the dock automatically enables BlueTooth. Guessing that's how you're supposed to connect it to your cars audio.
"You can't use a Bluetooth headset while the phone is docked" - again, Google... why??
Nexus One Car Dock
Finally!! I hope I can have it by this weekend.
Re: Nexus One Car Dock (official) doesn’t have audio out?
Im going to wait a while before I purchase.Right now my home dock is acting funky, some times it charges and sometimes it doesn't depending on how my nexus sits.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
The pdf actually mentions sending data through bluetooth on the dock. It probably does have an audio jack.
SpyderMS said:
Brettray's link
http://www.google.com/support/android/bin/answer.py?hl=en&answer=178146
Love the way the phone slides into it... so much easier than my 3rd party POS holder I'm using right now...
After checking out the PDF... looks like you're right... no audio jack... but no real need from one. You should be able to plug an audio jack into the phone still... would've been nicer to just leave it in the dock though and have audio transferred through the gold connectors... Why Google?
Click to expand...
Click to collapse
You can't push data through the gold connectors.
The pdf actually mentions playing music through the phone -> bluetooth.
There probably is a connection on there, did the desk dock specify the audio connection?
It's gonna be retarded if it plays audio through the docks speaker phone, wtf.
Its already gone?
wesbalmer said:
Its already gone?
Click to expand...
Click to collapse
I don't think it was supposed to be up originally as it showed not available. I'd guess it would show up pretty soon though as a result.
I think it looks great, but it is really dissapointing that you cannot use a bluetooth headset while it is docked. I do not think that the speakerphone will be clear enough with the amount of time I am on the phone. I guess now I know that it looks like and how it functions, I will be looking in to another option.
The dock just came back up on the purchasing website and now seems to be officially for sale.
Just purchased
KnightMAREcrow said:
Just purchased
Click to expand...
Click to collapse
me too. finally....
$55 seems a bit excessive imo. Especially considering that I can't even make a phone call while using it. Speaker phone? hardly. The speaker phone is **** on my nexus.
It looks like it wont work with a case either. I dont understand why they think people aren't using cases for their phones.
Mine is purchased! However I do not need outlandish Fedex overnight for this like I did for my phone
The ones that ordered, please take some pictures and do a review for us.
I'm worried about the not able to connect to a bluetooth headset while docked. I wonder if bluetooth headset is also considered a bluetooth car stereo.
I've never used headsets and don't care to. But I'm about to order a bluetooth car stereo and I'll be pissed if I can connect my Nexus One to the stereo.
Will do Sistum
Waited so long for this. How can it not have an audio out? I'm not going to listen to mp3 and navigation through the built in speakers and not my car speakers. That's ridiculous. Am I missing something here?
Sistum Id said:
The ones that ordered, please take some pictures and do a review for us.
I'm worried about the not able to connect to a bluetooth headset while docked. I wonder if bluetooth headset is also considered a bluetooth car stereo.
I've never used headsets and don't care to. But I'm about to order a bluetooth car stereo and I'll be pissed if I can connect my Nexus One to the stereo.
Click to expand...
Click to collapse
As long as you tell the phone to to pair with the dock you should be fine to pair with anything else.
the product description says that the speakers "enhance the in-car music and media experience." How exactly do pathetic speakers enhance audio? what's the point if it has to go through speakers instead of the very common audio jack equipped head unit.
you CAN still plug in an audio jack to the phone when it is docked. but then again i can still plug an audio jack into the phone when it's on the desk dock. I thought the whole bloody point of the bluetooth dock was so that you don't have to plug in the audio jack, what's the point of a bluetooth dock that still requires you to plug the phone in?!!??!?!?!?!?!?!?!?!?!
I cancelled my order until this issue is confirmed and or resolved. until then, i will continue sitting my phone in a cup holder and connecting an audio cable and charging cable.
3bs said:
Waited so long for this. How can it not have an audio out? I'm not going to listen to mp3 and navigation through the built in speakers and not my car speakers. That's ridiculous. Am I missing something here?
Click to expand...
Click to collapse
Yes! Thank You! Well, I'm guessing that they figure people have bluetooth enabled stereos? Can the N1 even transfer audio through BT? Now I just need to get the BT working lol.
Purchased.

[Q] call audio output wont work in car dock.

Ive tried every setting and looked every where and cant figure out how to get audio when i get a phone call using the 3.5 jack connect through the usb. Any having same problem or a fix? I get music and everything else ive tried but calls always go to speaker phone and not my car audio.
socom36252 said:
Ive tried every setting and looked every where and cant figure out how to get audio when i get a phone call using the 3.5 jack connect through the usb. Any having same problem or a fix? I get music and everything else ive tried but calls always go to speaker phone and not my car audio.
Click to expand...
Click to collapse
How do you get music to work with the car dock? I didn't have any luck.
Beamed from my SCH-I510
siphyn said:
How do you get music to work with the car dock? I didn't have any luck.
Beamed from my SCH-I510
Click to expand...
Click to collapse
Go into settings then dock settings and click the second option that says output to external speakers.
I know I hate that! That's the whole point of having it play though the radio.
I hope someone can figure it out, because it doesn't make any sense the way it works now.
Might have to stick to using my bluetooth.
It works great for this!
yeah, it seems that the only way to do it is by using the top 3.5" jack on teh phone itself...seems like a silly oversight
Also did anyone else notice music sounds like crap compared to the jack on the phone? Less bass and just not as full sound.
This is my first post here im XDA. So I figured I would contribute like many here that make this forum a great place. I can confirm that the audio out does work using the jack on the car mount. When the car docking screen pops up, you will need to press the phone shaped icon and that will switch the audio to come out to the external speakers. There is no need to have the 3.5mm cable attached to the phone, just the mount.
Here is a pic of the car mode screen.
Sent from my SCH-I510 using XDA App
Edit: I tried to post the screenshot but I am not allowed yet since I am fresh to the forums.
Edit: I just reread the OP post and tested out the in call audio and it does not come out through the speakers either. My apologies for jumping the gun.
Rich
socom36252 said:
Ive tried every setting and looked every where and cant figure out how to get audio when i get a phone call using the 3.5 jack connect through the usb. Any having same problem or a fix? I get music and everything else ive tried but calls always go to speaker phone and not my car audio.
Click to expand...
Click to collapse
I had something odd happen the other day, I sometimes pair my phone with my car via bluetooth if I'm expecting to use it. I also use the 3.5mm jack to play music through the auxiliary in on the car (I have a USB port in there but a lot of my music is flac, which my car doesn't support). I noticed the other day though if I use both at the same time the music will stop and the call comes through the car, but there's no audio. It doesn't come through my car speakers via bluetooth, I guess it might through the aux cord, but I can't exactly test it at the same time haha. I think these phones just get confused as to what they're supposed to do with audio.

Speaker dock not working, any suggestions?

Hello everyone. I bought a Digital Innovations universal android speaker dock. It was highly recommended by a friend and has great reviews online. When I got it the connection to my One X was spotty at best. When I would plug in the 3.5mm jack into my phone, sometimes my phone would recognize that a headphone cable was plugged in and other times it would not. I thought maybe it was the dock itself so I had it replaced. I got the new one today it does the same thing, except that I can not get the phone to recognize that the jack is plugged in at all.
I decided that I would try other devices. I plugged in an MP3 player, and it worked fine. I tried a second MP3 player and that worked too. Finally I tried an iPhone and that too worked. I cant figure out why my One X will not recognize that a headphone cable has been plugged in. If I use standard headphones the phone recognizes them immediately. Does anyone have any idea why this might be happening and what I can do about it?
This is the dock I got: http://www.digitalinnovations.com/universal-speaker-dock-for-android.html
Hi there, I'm posting from Sonr, we designed the dock you are using. This is the first time I've seen that problem. The closest I've seen was with a Sony Ericson phone that had a non standard wiring pattern on the plug, but based on what you are saying, standard headphones work. Now, just to clarify, when you say headphones, you mean like mp3 player headphones, not a phone headset, the distinction being that the headset has a built in mic. Also, when you say "standard headphones" do you mean ones that came with the phone or ones that came from another vendor (and not specifically designed for the one X).
As you can probably tell, I'm trying to isolate if the headphone jack configuration is non standard physically (like the Sony Ericson phone) or if the issue is something else.
Thanks for the response. I've now used three different types of headphones/headsets. Two were standard headphones and one was a phone headset. All three worked fine on my HTC One X.
I did find work around to get the dock to worl, but it will not work with the Sonr app. The solution was to go and buy a 3.5mm stereo plug extension. I connect the dock to that and the other end to my phone. I can now play audio from my phone through the dock, but the Sonr app will not find my phone. It's a start and I'm getting closer but I would love to be able to use the remote and built in buttons.
Sent from my HTC One X using xda premium
Ugh. I'm really sorry we didn't catch this in testing. We have plenty of other HTC phones, but not this one. It sounds like we need to acquire one. Based on what you're saying, this phone has another non standard headphone configuration, and we need an adapter for it. If you are game for helping us debug this, contact me directly at [email protected] com and I'll get you some adapters to test. Again, I apologize for the trouble.
I would gladly help out, especially if it means the possibility of me using my dock to its full capabilities. I just sent you an email and look forward to hearing back from you.

[Q] Bose QC15 noise canceling headphones not working with Moto G

Hi all, I got a Moto G 8gb from Phones4U, and my Bose QC15 noise canceling headphones made a nasty clicking noise every time they were plugged in. The clicking would happen no matter if something was playing or not. Nothing would play out of either channel, and the software would randomly pause whenever they were plugged in, as if they were being unplugged. Various cheap earbuds worked, but not my QC15s. I factory reset it three times, and obviously tried the headphones on about a half dozen devices, including a Galaxy IV, iPhone 5C, Nexus 5, my laptop, my desktop, and an old iPod Classic -- all worked perfectly.
I took it to Phones4U and exchanged it for another model, which had the exact same problem. We tried a 16gb version and it had the exact same problem too. Then we tried it with various other phones and my QC15s worked, so they told me that my headphones must obviously not be compatible with the Moto G line. Then they said I wasn't even eligible for a refund because it was about compatibility, not a defect. I raised hell and finally got them to refund it, but now I don't know what to do. Anybody else have noise canceling headphones, especially the QC15s, that they have successfully or unsuccessfully used?
staeiou said:
Hi all, I got a Moto G 8gb from Phones4U, and my Bose QC15 noise canceling headphones made a nasty clicking noise every time they were plugged in. The clicking would happen no matter if something was playing or not. Nothing would play out of either channel, and the software would randomly pause whenever they were plugged in, as if they were being unplugged. Various cheap earbuds worked, but not my QC15s. I factory reset it three times, and obviously tried the headphones on about a half dozen devices, including a Galaxy IV, iPhone 5C, Nexus 5, my laptop, my desktop, and an old iPod Classic -- all worked perfectly.
I took it to Phones4U and exchanged it for another model, which had the exact same problem. We tried a 16gb version and it had the exact same problem too. Then we tried it with various other phones and my QC15s worked, so they told me that my headphones must obviously not be compatible with the Moto G line. Then they said I wasn't even eligible for a refund because it was about compatibility, not a defect. I raised hell and finally got them to refund it, but now I don't know what to do. Anybody else have noise canceling headphones, especially the QC15s, that they have successfully or unsuccessfully used?
Click to expand...
Click to collapse
You were probably a bit hasty returning the phone just for this, but you're right there's something screwy about the Moto G's handling of wired earphones that are more complex than basic stereo. I can't get any 3-button remote headset to work with it properly, for example. No doubt Motorola will deal with this in future updates ... unless they only want us to buy the Sol Republic Jax earphones, which would not be good ...
I'm also surprised you got a refund, as Motorola doesnt claim compatability with your headset. Also surprised that Phones4U now have 16GB in stock
ghtop said:
You were probably a bit hasty returning the phone just for this, but you're right there's something screwy about the Moto G's handling of wired earphones that are more complex than basic stereo. I can't get any 3-button remote headset to work with it properly, for example. No doubt Motorola will deal with this in future updates ... unless they only want us to buy the Sol Republic Jax earphones, which would not be good ...
I'm also surprised you got a refund, as Motorola doesnt claim compatability with your headset. Also surprised that Phones4U now have 16GB in stock
Click to expand...
Click to collapse
Just for the record I have a 16gb Colors edition from Brazil and I use a Sennheiser bluetooth headphone with my Moto G (PX 210 BT) and it works beautifully!
I can use all its buttons with no problem: play/pause, volume up and down and skip track forward/backward.
One interesting thing I noticed was: the headphone did not perform very well with Google Play Music. Both sound quality (it would constantly click during playback) and the buttons (play/pause button would only work with screen on) were not up to standard.
However when I installed my player of preference, PlayerPro, and messed a little bit in the settings of the app with audio priority and with the keyguard settings both audio quality and buttons were working great!
shd_cheap_cigar said:
Just for the record I have a 16gb Colors edition from Brazil and I use a Sennheiser bluetooth headphone with my Moto G (PX 210 BT) and it works beautifully! e
I can use all its buttons with no problem: play/pause, volume up and down and skip track forward/backward.
One interesting thing I noticed was: the headphone did not perform very well with GooglPlay Music. Both sound quality (it would constantly click during playback) and the buttons (play/pause button would only work with screen on) were not up to standard.
However when I installed my player of preference, PlayerPro, and messed a little bit in the settings of the app with audio priority and with the keyguard settings both audio quality and buttons were working great!
Click to expand...
Click to collapse
Yes, bluetooth is another matter of course. But I guess he has a reason to be sore when those wired Bose QC15 headphones cost twice as much as the phone itself
Workaround to make them work
I have the same problem connecting my QC15 with moto G. With some experimenting I somehow made them work and they are perfectly fine now. Follow the below steps to make them work with your phone.
1. Disconnect the headphones to the phone and start music on any player(Google play or your choice) on the phone.
2. Once the song starts playing insert the headphones into the jack. Imp Note: remove the headset part from the wire.you should only insert the wire without having the headset piece.
3. Now the song will continue to play. Now switch on the headphone and insert the wire into the headphone. It should work now.
I know this shouldn't be the actual scenario, but engineers at Motorola have made up some mess which cannot be cleaned up now with respects to hardware. The phone is little wierd on headphones port. Its not working with aux cables in my car too
I have SMS street by 50 cent and every thing works fine. skip/pause and previous track
Sent from my XT1032 using xda app-developers app
Same problem
I've experienced the same problem with Bose QC15 and the Moto G. Motorola support were rude and unhelpful, first assuming that the QC15 were bluetooth and telling me flat out that it was not a fault of their hardware. Eventually I got a ticket raised so we'll see what happens. Not holding my breath.
bonthukarthik, your fix works - thank you for sharing - although I must add that this step has to be repeated whenever playback is stopped or paused (including when Spotify plays an advertisement). If I find anything out from Motorola, I will share it here.
I just got some qc15's and they only worked out of the left ear with the moto x. I used the work around above and they now work. weird. play/pause button now works but the volume does not on the inline headphone controls.
What kind of connector this headset/headphone has?
CTIA or OMTP?
I have skullcandy 2xl single button headphones and it doesn't work
when i attach the headphones the music pauses
Confirmed
I can confirm this issue with Moto X and also the workaround. I have contacted Motorola but so far no luck in getting through to someone who can open an issue internally
Skullcandy not working
Have the same problem
I have the skull candy inkd 2
It only works when its 3/4 inside but when I push it all the way in a clicking noise plays
Please find a solution
Hi.
I just got a moto g, I have a bose qc3 and the same problem.
It seemed tome that it seemed to me that it was connection or impedance related... so I tried a few things.
The best way I found to make it work fast is plugging it in using the airplane jack adapter. It works perfectly fine but the remote won't work.
I guessed that it means that it's remote/impedance related.
Like it was said before, unplugging the jack on your headset, playing something on the phone and plugging it it afterwards works too... But I really don't know why !
Any clues, anyone (with advances electronic skills)?
With my former android phones I had troubles using the answer/play remote on some headphones/buds, but never like that. It was allways clear to me that iphone and android headset/buds remotes work in a different way, and sometimes even differently depending on your android model or brand...
My guess is that using a cable without a remote will work... but it's be nicer to have a working remote.
---------- Post added at 10:18 AM ---------- Previous post was at 10:08 AM ----------
I found something, just a clue, I don't mean it'll work for sure.
http://m.instructables.com/id/Galaxy-Nexus-and-others-headset-remote-with-medi/
Alright here are some more details / partial solutions :
- If you plug your qc using the jack with the remote/mic and the airplane adpter, the sound sill work, but you'll lose the mic and commands. Basically it's the same as if you plugged it in usgin a "regular" jack cable (that bose sells, or used to, btw)
- if you use the "play and then plug jack in headset" workaround, sound will work, the main button too : it'll play/pause, but if you stop and quit tha music app, the problem will come back
- almost the same with a call, if you call your phone and wait for it to ring before pluging the jack into your hedset the sound will work both sound and mic, but the button fonctions are weird : at first it'll aswer the call, but afterwards it'll work as an on/off switch for the mic.
- Best solution I found : when you plug your headset and have the parasite problem, just press the main button on your remote, it'll stop the problem... but the button won't work anymore, either to answer/hangup or play/pause. I use this solution ftm, even if I don't think it's good for the headset to have this clicking parasite, and I'm still waiting on a way to make everything work all the time.
Any ideas ?
Mat
Matlevo12 said:
Any ideas ?
Mat
Click to expand...
Click to collapse
Have you tried with a CTIA to OMTP converter .
Hi, thanks.
No, i should, but I thought that all android phones were ctia now... I don't have my moto handless kit with me, but I'll try it with my gf's xperia sp to see if it works with it, since my bose headset works perfectly with the xperia.
Anyone knows if the moto g is ctia ?
Any other ideas ?
dunsanyun1999 said:
Have the same problem
I have the skull candy inkd 2
It only works when its 3/4 inside but when I push it all the way in a clicking noise plays
Please find a solution
Click to expand...
Click to collapse
All Stereo Head phones normally use a 3 Pin Jack, Cell phones use a 4 pin, I found this out before with some other audio products..
I confirm all the informations about the problem and the workaround concerning a Moto X and the QC15 I just got. I hope a solution will be found. Does anybody tried that amazon product ?
[email protected] said:
I confirm all the informations about the problem and the workaround concerning a Moto X and the QC15 I just got. I hope a solution will be found. Does anybody tried that amazon product ?
Click to expand...
Click to collapse
I have a Droid Maxx and the QC15. The android inline remote & mic kit from Amazon have the same problem as the iphone cable that comes with the QC15 headphones. Quite annoying. Also, I can't get the workaround to work. No matter what I do, I only get sound from the left speaker.
I had a similar problem (no audio, weird noise in right ear) with Moto-G and QC15. The workaround that succeeded for me was to change the headphone gain from Hi to Lo. The gain switch is in the plug that connects the wire to the left earcup.
This supports the suggestion that the issue is caused by some impedance measurement routine on the phone.
J

Earphone/Headphone Problem (not recognizing)!!!!

This is a strange problem i am facing
it started unexpectedly
the problem over here is that my phone is not able to recognize between earphones and speaker after connecting earphones
dont know whats the problem over here is
the earphones would work at first and then all of a sudden it stops to recognize it
this happened with two of my earphones (no earphone problem cause they work with other phones
is anybody else experiencing this problems?
after trying to figure out what is happening i opened up audio fx to see if its creating problems and this is what i saw
as u can see in the video above the phone is not connected to any earpiece
at 0.02 i connect the earphones and for just a second it recognizes the earphone and then keeps switching between headset and speaker mode
then the video contains various attempts of connecting earphones and getting the same result
Heres a logcat https://drive.google.com/open?id=0B--cxicb-CQGS2J1blVmUnVkNGM&authuser=0
(sorry cannot paste to pastebin ,since it exceeds max size limit)
Device:-XT1033
ROM:-AICP (happened with diff roms in the past too)
kernel:-hurtsky(again happened with another diff kernel in the past)
@matmutant
sorry to tag u here
i can think of nobody else when it comes to hardware probs
since u have knowledge about it
Soul reaper said:
@matmutant
sorry to tag u here
i can think of nobody else when it comes to hardware probs
since u have knowledge about it
Click to expand...
Click to collapse
hmmm, ok,
Are they "simple" earphones ==> ones that doesn't have any call/music/volume triggers
Did you tried with the AUX-IN of a HiFi installation (with a jack-audio cable plugged to the AUX-IN of it)
Did you tried Apple vs non-apple earphones (the ground and microphones rings on the jack are usually reversed)
What i know about jack port is only that impedance is important for phones : that's the way the earphones are detected and how the triggers work when there are some.
At first read i have no idea about your problem, but it might be a dirty port OR an issue with the controller
You may read the following, and try to play with it:
https://source.android.com/accessories/headset-spec.html
matmutant said:
hmmm, ok,
Are they "simple" earphones ==> ones that doesn't have any call/music/volume triggers
Did you tried with the AUX-IN of a HiFi installation (with a jack-audio cable plugged to the AUX-IN of it)
Did you tried Apple vs non-apple earphones (the ground and microphones rings on the jack are usually reversed)
What i know about jack port is only that impedance is important for phones : that's the way the earphones are detected and how the triggers work when there are some.
At first read i have no idea about your problem, but it might be a dirty port OR an issue with the controller
You may read the following, and try to play with it:
https://source.android.com/accessories/headset-spec.html
Click to expand...
Click to collapse
1>No they are not simple earphones
2>no never tried using AUX-IN on moto g
3>No,no apple earphones were connected to it
the earphones that i used here was from samsung and karbonn(a local brand,that is)
these two earphones used to work with my phone but all of a sudden it stopped!!
inserting them sometimes gives a repeated sound of distortion(cant explain that ....but theres some noise)
Im having the same problem! It's definitely a phone issue... Thing is, I used it with my hudl brand aux cable and that works just fine with the phone but my headphones won't? (I don't know if this inf helps or hinders but I figured it might be important)
A_Strange_Dwarf said:
Im having the same problem! It's definitely a phone issue... Thing is, I used it with my hudl brand aux cable and that works just fine with the phone but my headphones won't? (I don't know if this inf helps or hinders but I figured it might be important)
Click to expand...
Click to collapse
So apparently it works better with two-ring headphones, ones that don't have any play/pause buttons or microphones built in? Turns out my headphones have 3 rings on the jack. So apparently, i just have to buy a whole new pair of headphones that only have 2 rings but I don't see why I should spend anymore money just because Motorola ****ed up?

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