Database Info

File complaints against Samsung about GPS

It's time we band together to file some neccessary complaints against Samsung until they either:
1. Give us a full refund so we can buy an out-of-contract smart phone through our provider.
2. Provide us with the same phone or a software update IMMEDIATELY that makes GPS work
There are no other options. What Samsung is doing is fraudulent and illegal. You cannot advertise a product with a feature it does not have. We were lied to and charged for a device under false pretenses. It's completely illegal and there should be some sort of restitution. It's not like we're asking for something it didn't have or we're asking for better performance...we're simply asking for a major major feature that is on most/all high-end phones and, more importantly, a feature it's advertised to have...
So we ALL need to take 15 - 20 minutes out of day to file complaints until someone takes notice.
1. The Better Business Bureau - http://www.bbb.org/us/ Go through the process, choose the HQ in Texas with the COMPLAINT in the title.
2. Samsung directly - This seems to fall on deaf ears but I think if a few hundred or a thousand people keep complaining...someone will notice a pattern.
3. The FTC - https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en
4. The Attorney General of Texas (HQ for Samsung) - https://www.oag.state.tx.us/consumer/complain.shtml
5. AT&T or your provider - File on site and over the phone
6. Submit it to CNN - http://www.cnn.com/feedback/forms/form11b.html and any other news site that will listen.
I'm not trying to be some complaining jerk but it's been months since this issue has been known about and we still have no fix. I am pissed because I use GPS all the time and I now have to carry a 2nd device...my 2-year old G1 or a dedicated device. LUDICROUS.
There is strength in numbers so please file some complaints...we paid for these phones and we deserve a fully functional device.

/drama

You might be ok getting ripped off. I'm not. And if you are ok with it, I've got a bunch of stuff I'd like to sell you. You can buy my Audi A8, it doesn't have an engine but I still want full asking price as if it had an engine. I've got a rolex I'll sell ya for $5k, except it's a fake and it doesn't keep the correct time...but I still want the price as if it worked.
I'm not ok with getting lied to, indirectly, or buying a broken product. It's not like it's $10 shirt I can return because it's missing a button (although, if you couldn't return a new shirt because it was damaged...I bet you'd be upset about that, no?)...it's a $400++ phone that does not work.
What functions would you be ok with not working? What if the wifi didn't work? Then complain? No?
It's a broken product, bottom line.

Did you do your research about the phone before you bought it? Did you not read that there were GPS issues? Did you buy it anyway?
Yes, you did buy it, and probaby didn't do the research. A company's worst nightmare is an educated consumer. Someone that they can't rip off. You fell into Samsungs trap and now you feel unhappy and lied to. When I got this phone I knew the GPS didn't work. I did my research. But it wasn't a deal breaker for me. I have GPS built in to my car, and I have a few other Garmin Nuvi's laying around the house.
Don't complain about the phone, just sell it, try and get some of your money back, and buy something that works for you. There are plenty of options out there. Just don't come in the forums and try to bash a phone that many of us love.

I just sent Samsung an e-mail through their web form. Jerks.

miztaken1312 said:
Did you do your research about the phone before you bought it? Did you not read that there were GPS issues? Did you buy it anyway?
Yes, you did buy it, and probaby didn't do the research. A company's worst nightmare is an educated consumer. Someone that they can't rip off. You fell into Samsungs trap and now you feel unhappy and lied to. When I got this phone I knew the GPS didn't work. I did my research. But it wasn't a deal breaker for me. I have GPS built in to my car, and I have a few other Garmin Nuvi's laying around the house.
Don't complain about the phone, just sell it, try and get some of your money back, and buy something that works for you. There are plenty of options out there. Just don't come in the forums and try to bash a phone that many of us love.
Click to expand...
Click to collapse
lol. So wait, you paid full price for a phone with a "feature" that you knew didn't work? And that makes you educated? Wat.
I have NO CLUE why you're OK with a company advertising a feature that does not exist...yet you still bought it. http://www.samsung.com/us/mobile/cell-phones/SGH-I897ZKAATT-features Check the list...GPS...does it have GPS? No.
I did research on it, but, like everyone else, figured it would be fixed quickly with a software fix since I couldn't fathom a company as large as Samsung advertising something that blatantly didn't work.
Bottom line is the phone is great but it does NOT HAVE GPS...like it's advertised to have. Therefore, I cannot use MyTracks, GPS, Google Maps, Waze or any other feature that requires GPS. Therefore, I should get a refund for a full new phone out of contract.
I still can't believe you're OK with buying a separate device for something your phone is supposed to have...lol...yea corporate America...we're so insecure that we don't mind getting ripped off anymore.
USA! USA! USA! lulz.

I Agree
Drew489 said:
It's time we band together to file some neccessary complaints against Samsung until they either:
1. Give us a full refund so we can buy an out-of-contract smart phone through our provider.
2. Provide us with the same phone or a software update IMMEDIATELY that makes GPS work
There are no other options. What Samsung is doing is fraudulent and illegal. You cannot advertise a product with a feature it does not have. We were lied to and charged for a device under false pretenses. It's completely illegal and there should be some sort of restitution. It's not like we're asking for something it didn't have or we're asking for better performance...we're simply asking for a major major feature that is on most/all high-end phones and, more importantly, a feature it's advertised to have...
So we ALL need to take 15 - 20 minutes out of day to file complaints until someone takes notice.
1. The Better Business Bureau - http://www.bbb.org/us/ Go through the process, choose the HQ in Texas with the COMPLAINT in the title.
2. Samsung directly - This seems to fall on deaf ears but I think if a few hundred or a thousand people keep complaining...someone will notice a pattern.
3. The FTC - https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en
4. The Attorney General of Texas (HQ for Samsung) - https://www.oag.state.tx.us/consumer/complain.shtml
5. AT&T or your provider - File on site and over the phone
6. Submit it to CNN - http://www.cnn.com/feedback/forms/form11b.html and any other news site that will listen.
I'm not trying to be some complaining jerk but it's been months since this issue has been known about and we still have no fix. I am pissed because I use GPS all the time and I now have to carry a 2nd device...my 2-year old G1 or a dedicated device. LUDICROUS.
There is strength in numbers so please file some complaints...we paid for these phones and we deserve a fully functional device.
Click to expand...
Click to collapse
I agree and I will do "ALL" i can to help in this sure to be LONG TRUDGE - If you are not in agreement or satisfied with a half working product then play with your phone and STOP mouthing off about how satisfied you are or about what this forum is for or about because you are not in agreement _ Just Play With Your Phone and K.I.M.
Keep It Movin!

miztaken1312 said:
Did you do your research about the phone before you bought it? Did you not read that there were GPS issues? Did you buy it anyway?
Yes, you did buy it, and probaby didn't do the research. A company's worst nightmare is an educated consumer. Someone that they can't rip off. You fell into Samsungs trap and now you feel unhappy and lied to. When I got this phone I knew the GPS didn't work. I did my research. But it wasn't a deal breaker for me. I have GPS built in to my car, and I have a few other Garmin Nuvi's laying around the house.
Don't complain about the phone, just sell it, try and get some of your money back, and buy something that works for you. There are plenty of options out there. Just don't come in the forums and try to bash a phone that many of us love.
Click to expand...
Click to collapse
I understand that we should all educate ourselves before buying a product. I bought my captivate on launch day and had done as much research until then about the phone, mostly because I had been long debating getting a N1. However, seeing as I did buy my phone on launch day I had no idea the GPS didnt work. Frustrating yes, dealbreaker no. Guess Ive learned not to buy first run products.

p4ranoid4ndroid said:
I understand that we should all educate ourselves before buying a product. I bought my captivate on launch day and had done as much research until then about the phone, mostly because I had been long debating getting a N1. However, seeing as I did buy my phone on launch day I had no idea the GPS didnt work. Frustrating yes, dealbreaker no. Guess Ive learned not to buy first run products.
Click to expand...
Click to collapse
Yeah, I've never been one to buy something on launch day (aside from maybe an video game). iPhone4 users learned that the hard way. Educating yourself as much as you can before you buy something is the best thing you can do for yourself. It's not like you'd go out and buy a Ford Pinto these days without researching it first. Everyone knows they were crappy cars.

Drew489 said:
You might be ok getting ripped off. I'm not. And if you are ok with it, I've got a bunch of stuff I'd like to sell you. You can buy my Audi A8, it doesn't have an engine but I still want full asking price as if it had an engine. I've got a rolex I'll sell ya for $5k, except it's a fake and it doesn't keep the correct time...but I still want the price as if it worked.
I'm not ok with getting lied to, indirectly, or buying a broken product. It's not like it's $10 shirt I can return because it's missing a button (although, if you couldn't return a new shirt because it was damaged...I bet you'd be upset about that, no?)...it's a $400++ phone that does not work.
What functions would you be ok with not working? What if the wifi didn't work? Then complain? No?
It's a broken product, bottom line.
Click to expand...
Click to collapse
My GPS has worked perfectly from day one. I bought my captivate on launch day and have nothing to complain about. Sorry to hear you have had issues with your device. Perhaps you should try to trade it in under your retailers return policy? Just a suggestion.

Shovelhead84 said:
My GPS has worked perfectly from day one. I bought my captivate on launch day and have nothing to complain about. Sorry to hear you have had issues with your device. Perhaps you should try to trade it in under your retailers return policy? Just a suggestion.
Click to expand...
Click to collapse
No offense Shovelhead, but the GPS functionality for many of us is extremely spotty. Even after several returns. Usually the AT&T folks tried to discourage me by saying it is just a software problem that will soon be fixed. Experience has shown me that a working GPS is a rare beast (at least one that works after a few days/weeks of use).
I have had 3 phones with GPS, one Samsung Blackjack and two BB. All have performed admirably with quick (less than 10-20 s) locks and excellent accuracy as seen on Google Maps and GARMIN Windows mapping products. I KNOW that phones are very capable of decent GPS performance. So far this is a gaping hole in my Captivate experience.
My speculation is that this is a combination software/HW problem. I am guessing that there may have been a batch of sub par GPS chips as well as poor driver interaction with the OS.

Shovelhead84 said:
My GPS has worked perfectly from day one. I bought my captivate on launch day and have nothing to complain about. Sorry to hear you have had issues with your device. Perhaps you should try to trade it in under your retailers return policy? Just a suggestion.
Click to expand...
Click to collapse
I thought my GPS was working fine as well. Until I tried My Tracks in the market. It's clearly wrong. It's got your general location, but on the highway, it's saying I cross over east/west bound highways. And veers me off the road.

stuff said:
I thought my GPS was working fine as well. Until I tried My Tracks in the market. It's clearly wrong. It's got your general location, but on the highway, it's saying I cross over east/west bound highways. And veers me off the road.
Click to expand...
Click to collapse
I feel your pain but when your GPS locks what is the accuracy? Best mine gets is about 15m. That could easily put you on either side of the road.

stuff said:
I thought my GPS was working fine as well. Until I tried My Tracks in the market. It's clearly wrong. It's got your general location, but on the highway, it's saying I cross over east/west bound highways. And veers me off the road.
Click to expand...
Click to collapse
Now I do have a working GPS on my phone since I upgraded to the leaked Froyo. But it is not by any means dead-on accurate. Now of course the day I tested it, it was sitting in my cup holder with a straight view of the sky via my sun roof, but it was also cloudy and rainy. For the most part, it followed me exactly, but there were some spots where it did go off. When I use it now I put it on my dashboard and it works better.
Now in my belief, a device like a phone which does multiple functions, does none of them well because you have to have some kind of compromise internally either with hardware, software, or coding. I would never use my phone as a GPS when I'm in dire need to go somewhere, for instance if I need to find my way to the nearest hospital ASAP. I'd use a real GPS like a Garmin or TomTom because that's what they are dedicated to doing. Now I realize that now they add other features to GPS devices like bluetooth and music players and whatever, but those are added after the GPS has been written, tested, guaranteed to work as advertised.

cappysw10 said:
I feel your pain but when your GPS locks what is the accuracy? Best mine gets is about 15m. That could easily put you on either side of the road.
Click to expand...
Click to collapse
I believe mine is similar. If i'm walking, or just using GPS for the fun of it (not driving) it's got me. But when I'm moving, it's not the best. I still think it is a software problems, but meh... I really don't know.
I haven't tried tweaking with any settings though.

I agree totally and will be filing complaints, we should have a sticky how to jump throught all the paper work.
Sent from my SAMSUNG-SGH-I897 using XDA App

Also, I've got a buddy in europe with the i9000. He said the 2.2 update fixed the GPS. But, cog2.2/COE beta 4 "fixed" it as well. It just didn't give you the most accurate fix. It's 10-20meters in variance.

When I had my 3gs, I could turn on maps, and watch the little blue dot follow me whereever I went. I got rid of my first captivate bacause of the GPS and I got my second cause I love the phone...and 2.2 was leaked...lol
Anyway, I agree with the OP about Samsung being douches about GPS. It sucks. I've had 3 other Samsung phones and all worked without a hitch. I get this one, and GPS tells me to kiss its ass. My GPS hasent made a lock in 2 days. I don't want to take it back cause I really do love the phone, and I can live without GPS, but Samsung did advertise GPS and its not there. Wether we did research or not about the phone, it still doesn't change the fact that Samsung sold, and is still selling, a phone not as advertised and that is wrong.
What really makes people mad is that Samsung hasent addressed it yet. I think there hoping we forget about it.
Sent from my SAMSUNG-SGH-I897 using XDA App

mmarquis said:
No offense Shovelhead, but the GPS functionality for many of us is extremely spotty. Even after several returns. Usually the AT&T folks tried to discourage me by saying it is just a software problem that will soon be fixed. Experience has shown me that a working GPS is a rare beast (at least one that works after a few days/weeks of use).
I have had 3 phones with GPS, one Samsung Blackjack and two BB. All have performed admirably with quick (less than 10-20 s) locks and excellent accuracy as seen on Google Maps and GARMIN Windows mapping products. I KNOW that phones are very capable of decent GPS performance. So far this is a gaping hole in my Captivate experience.
My speculation is that this is a combination software/HW problem. I am guessing that there may have been a batch of sub par GPS chips as well as poor driver interaction with the OS.
Click to expand...
Click to collapse
Yeah however their has been a fix for this for awhile now.
Here is a good thread for this
http://forum.xda-developers.com/showthread.php?t=732030
The GPS is there it just has a software issue right now however i did hear that 2.2 fixed this.

you work for samsung i bet...
lordstrife said:
Yeah however their has been a fix for this for awhile now.
Here is a good thread for this
http://forum.xda-developers.com/showthread.php?t=732030
The GPS is there it just has a software issue right now however i did hear that 2.2 fixed this.
Click to expand...
Click to collapse
People we all know about the fixes and so called tweaks to date. No bueno.

[Q] Anyone else had a bad deal from Shenzhen Jienuoda Technology Co?

Apologies if this is in the wrong place, if it needs moving then let me know - I just didn't know where else to put it.
I bought a Flytouch 5 (apparently) from Shenzhen Jienuoda Technology Co., Ltd. with extras like a capacitive screen... well, actually I bought it on behalf of my 9yo daughter who saved for quite a while to be able to afford it. Out of the box it was slow and painful to use... and the charger only works sometimes - the rest of the time it just makes a high-frequency pinging noise.
The screen died after about a week... so now you can change the volume to silent, but you can't unlock it - that doesn't work at all. If you use a mouse to unlock it (which does work) then go to try and calibrate the screen it freezes and you have to reset it.
I've been in constant contact with them, but they just keep telling me to uninstall some apps, or take a video of it not working (which I have done... I've sent them two videos, but they keep asking me to take more- I assume this is a stall tactic). My last communication got me so mad I called them some names... so I doubt they will bother stalling me any more - they probably just won't talk to me any more.
Also, on any given day the person you talk to (call them person A) will tell you the last person you talked to no longer works there (call them person B)... but a week later person B is back, and now person A no longer works there.
I think I've wasted my daughters money, but I want to make sure no-one else suffers like this - countless hours wasted chasing these useless idiots who have effectively stolen from a little girl... which is pretty low and disgusting in my book.
Anyone else had problems with Shenzhen Jienuoda Technology Co., Ltd?
Cheers
Steve

Are We Expecting Too Much?

Am I the only who thinks some people are expecting too much? Maybe it is becuase my uses are so different than others?
I am not looking to control orbiting satelites with this device, nor am I wanting it to compose Adele's next number one smash. It is a tablet! Or, am I missing something. Have these devices come so far in such a short time that we want them to be full desktop or laptop replacements?
I want to: check the weather, see what the local movie times are and read some reviews, check email real quick and perhaps respond, watch a few clips of youtube on a really nice screen, have some entertainment portability when I travel, have a huge GPS in my car (that works), write reviews on Trip Advisor, read about the TomKat divorce, etc, etc. I wonder how many people who are highlighting the faults of this device actually have capable laptops at home!
I want a great screen and the latest device that might last me two, or maybe three years. I am not looking to take over the world with this device in 7 years.
Thoughts?
P.S. - I was joking about the TomKat thing.

Partly.
I'm basically on your side. I also think some people overreact on some issues like the I/O.
I watched the Prime release as I wanted that too but there was an overall bad tone from those who got it. The whole forum was basically just threads about problems or complaining, here it is two or three threads now.
With the Infinity you hear some say "oh no I/O, send it back, its crap" and others that say "it's almost smooth as butter".
But on the other hand it is marketed as a high class tablet and priced like that.
So I expect from ASUS to fix that issues. If they ignore it I will probably send it back after some time if the issue really bothers me that much.
But as I'm still waiting for mine to arrive I won't cancel it because of this now.
Okay maybe it is different in other countries that do not have warranty for 2 years, dunno.

You wouldn't have to have bought the 700 if you'd only wanted to watch the ocassional YouTube clip, LOL. As far as your usage scenario goes, yes, I believe you will have a great device that will last you several years, and possibly much longer than that.
I love the device too, but in my usage scenario (watching movie along with browsing the web for a bit, XDA among it), the I/O issue does rear its ugly head every once in a while. Granted, if actually watching the video, all is great; browsing the web, all is great; accessing the filesystem is less nice with slower responses than my SGS2, let alone when you try and transfer a large file.
And to answer your title question: no, I do not think we're expecting too much for a device of this cost (and theoretical capability). A quad-core 1GB RAM ICS tablet with 64 GB on-board memory should blow everything Android out of the water; so far, the experience hasn't been that bad at all, but I am absolutely convinced there is quite some room for improvement.
And now I think of it: all this time we are used as unpaid beta testers. I wonder why ASUS never stumbled upon the I/O issue itself; is that because they just connected seome hardware in an aluminum casing and brought it to retail, like some cynics said, or is this really so special and unforeseen that they didn't test large file transfers (for example) at all and just didn't test that particular aspect? I do have an opinion on that.

Surfing the web (visiting regular sites) and watching embedded video's in those site should work smooth. Especially with this high-end tablet.
Well, it does not go smooth. That's not a high expectation to me.
I compared it with an iPad1 and and iPad3, and even the iPad1 (>2 years old!) does the job faster and smoother ...

@Marty
Is it fair to say that if Asus expects to produce and sell 7,000,000 of these devices (I do not know what the real production number is), and 6,800,000 of those buyers do not care about I/O, multi-tasking, etc, that Asus WOULD NOT spend time, energy, and resources to make those 200,000 buyers happy?
I love these sites and forums, they are a great resource, but lets face it, people that use and post to these sites are a minority, not majority. And while I am sure producers of these tablet devices, be it Asus, Apple, Samsung, etc, do care somewhat about what is said, they have to produce what they can sell at the highest profit margin and then move onto the next device. Forget the Infinity, Asus probably its successor and its successors successor already in the works!

sag365 said:
if Asus expects to produce and sell 7,000,000 of these devices
Click to expand...
Click to collapse
I don't think that this is a realistic number. You have to lower that a lot!

I don't think you're expecting too much.
Went into a local Currys and had a good look at a few tablets. The Galaxy Tab 2 10.1 actually looks quite nice and has an amazing screen, so does the Nexus 7 (but again, no 3G or SD card).
I hate to admit it but Apple own the tablet market.
I think I'm going to wait until we have an HD tablet with 3G before I buy one. These days I want to make sure I get the best bang for my buck.

i really do think its the best tab out. no tab comes out as the perfect model an ipad 3 is because there is only 1 of them, nothing to compare within apple. its such closed ecosystem that it runs smoothly because.... u cant do anything YOU want just what they want lol. with android its like PC, so many configuartions its hard to eliminate all bugs, but really good devs are gonna get their hands on this device and fix up a lot of things. also check out endgaget Asus released 4.1 jellybean news to hit the prime and the infinity within the next month

Is it fair to say that if Asus expects to produce and sell 7,000,000 of these devices (I do not know what the real production number is), and 6,800,000 of those buyers do not care about I/O, multi-tasking, etc, that Asus WOULD NOT spend time, energy, and resources to make those 200,000 buyers happy?
Click to expand...
Click to collapse
To be honest. I don't think they pay to much mind to us early adapters. We definitely are the minority...

I received my TF700 yesterday and I was expecting a wow from the screen but my wife screwed it up cause I been using her ipad3 for the last week while waiting for the infinity. The screen is definitely nice and it does run smooth like it suppose to. I saw an IO issue when I was downloading all my apps and sorting them out in my home screens. It was sluggish and the screen turned white twice but I was downloading 22 apps with wifi on and re organizing the home screens which is a lot (at least to me). The wifi and bluetooth are [email protected] great. Distance for bluetooth seems to be much better. Jambox works flawless. The only things I didn't like was it seems the speaker has a lower top volume. Doesn't seem to be as loud as my prime was. I do get a click from the lens when I take pictures. You can hear it in video which is annoying.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app

Crizthakidd said:
i really do think its the best tab out. no tab comes out as the perfect model an ipad 3 is because there is only 1 of them, nothing to compare within apple. its such closed ecosystem that it runs smoothly because.... u cant do anything YOU want just what they want lol. with android its like PC, so many configuartions its hard to eliminate all bugs, but really good devs are gonna get their hands on this device and fix up a lot of things. also check out endgaget Asus released 4.1 jellybean news to hit the prime and the infinity within the next month
Click to expand...
Click to collapse
months
---------- Post added at 05:02 PM ---------- Previous post was at 05:01 PM ----------
dknotty said:
I don't think you're expecting too much.
Went into a local Currys and had a good look at a few tablets. The Galaxy Tab 2 10.1 actually looks quite nice and has an amazing screen, so does the Nexus 7 (but again, no 3G or SD card).
I hate to admit it but Apple own the tablet market.
I think I'm going to wait until we have an HD tablet with 3G before I buy one. These days I want to make sure I get the best bang for my buck.
Click to expand...
Click to collapse
If I didn't need it for summer months, I would definitely wait for the Snapdragon version.

sag365 said:
@Marty
Is it fair to say that if Asus expects to produce and sell 7,000,000 of these devices (I do not know what the real production number is), and 6,800,000 of those buyers do not care about I/O, multi-tasking, etc, that Asus WOULD NOT spend time, energy, and resources to make those 200,000 buyers happy?
I love these sites and forums, they are a great resource, but lets face it, people that use and post to these sites are a minority, not majority. And while I am sure producers of these tablet devices, be it Asus, Apple, Samsung, etc, do care somewhat about what is said, they have to produce what they can sell at the highest profit margin and then move onto the next device. Forget the Infinity, Asus probably its successor and its successors successor already in the works!
Click to expand...
Click to collapse
If you'd read my posts in here, you'd have seen I have stated exactly to same a few times over, my friend. In 'normal usage' scenarios, owners won't find significant faults, and they accept a hang here or there -- if you work anywhere where you cannot decide on hardware yourself, you are faced with crap hardware all the time and build up mental antibodies to stutters, lags, hangs and what-not.
Having said that, a lot of people come in here for 'other-than-normal usage' scenarios, right ? And you rightly point out that we do not have any market influence except for the direct one (representatives, who probably are depressed and suicidal by now, LOL).

Eroc162 said:
I received my TF700 yesterday and I was expecting a wow from the screen but my wife screwed it up cause I been using her ipad3 for the last week while waiting for the infinity. The screen is definitely nice and it does run smooth like it suppose to. I saw an IO issue when I was downloading all my apps and sorting them out in my home screens. It was sluggish and the screen turned white twice but I was downloading 22 apps with wifi on and re organizing the home screens which is a lot (at least to me). The wifi and bluetooth are [email protected] great. Distance for bluetooth seems to be much better. Jambox works flawless. The only things I didn't like was it seems the speaker has a lower top volume. Doesn't seem to be as loud as my prime was. I do get a click from the lens when I take pictures. You can hear it in video which is annoying.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Click to expand...
Click to collapse
So what you thoughts in comparison?
Would you exchange Infinity for iPad 3?
Sent from my SGH-T989 using xda premium

MartyHulskemper said:
If you'd read my posts in here, you'd have seen I have stated exactly to same a few times over, my friend. In 'normal usage' scenarios, owners won't find significant faults, and they accept a hang here or there -- if you work anywhere where you cannot decide on hardware yourself, you are faced with crap hardware all the time and build up mental antibodies to stutters, lags, hangs and what-not.
Having said that, a lot of people come in here for 'other-than-normal usage' scenarios, right ? And you rightly point out that we do not have any market influence except for the direct one (representatives, who probably are depressed and suicidal by now, LOL).
Click to expand...
Click to collapse
Lol I'm not having too many issues with doing 'other than normal usage' scenarios actually. I downloaded multiple HD texture packs for Mario Kart 64, Starfox 64 and Super Smash Bros with little to no lag, then unzipped, copied and pasted the very large (a couple hundred megabytes) packs into their correct folders without really slowing down at all. I was impressed considering my tablet locked up several times while installing and Titanium Backup restoring apps.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

I was just thinking about writing about the same topic. Sometimes I feel that people are expecting to get a full spec laptop.
Yeah the problems are there, but do they make me regret bying the TF700T? Not a bit.

Sometimes I wonder if ASUS even knows the cause of these various performance issues.
Take this scenario - you or I decide to design our own tablet: We get a bunch of investors, we go to a Chinese tech company, we sit down in a board room with their engineers - somewhere - maybe in the US - we show our blueprints of what we want the tablet to do - screen resolution - processor - ports - size - case material - all the usual stuff - any one of us here on XDA could do it - then, a representative meets with you and your investors again 3 months later with a prototype - you tell them what you like and what you don't - they disappear again for another month and return with a new prototype - you test it, it meets with your approval - you give them the go to produce 1000 of them.
We would have our own company, and produce a tablet - which we sell to the public - but we wouldn't have the slightest clue what makes it tick
And if a customer complains what do we do - we contact a chinese engineer explain the problem and maybe they solve the problem or maybe they make excuses for shoddy workmanship and move on to the next bigger contract - its not their problem to provide customer support, its yours - but you didn't make the thing so you don't have a clue how to solve the customer's problems
Again just hypothetical, but with everything being made by Chinese factories, are we even sure that ASUS knows the cause of our problems or the solutions?
Remember the day of having products made and supported in the US is over. Even the Japanese don't make and support their products anymore. Sony products are made in China!
On a side note - I do think they could have taken the time to tell the Chinese engineers to find a way to put the damn speakers on the front, or at least along the bottom and separated - after hearing the speakers on the a700 I'm having a really hard time rationalizing a premium tablet with a cheap monotone side mounted speaker..

Digital Man said:
Sometimes I wonder if ASUS even knows the cause of these various performance issues.
Take this scenario - you or I decide to design our own tablet: We get a bunch of investors, we go to a Chinese tech company, we sit down in a board room with their engineers - somewhere - maybe in the US - we show our blueprints of what we want the tablet to do - screen resolution - processor - ports - size - case material - all the usual stuff - any one of us here on XDA could do it - then, a representative meets with you and your investors again 3 months later with a prototype - you tell them what you like and what you don't - they disappear again for another month and return with a new prototype - you test it, it meets with your approval - you give them the go to produce 1000 of them.
We would have our own company, and produce a tablet - which we sell to the public - but we wouldn't have the slightest clue what makes it tick
And if a customer complains what do we do - we contact a chinese engineer explain the problem and maybe they solve the problem or maybe they make excuses for shoddy workmanship and move on to the next bigger contract - its not their problem to provide customer support, its yours - but you didn't make the thing so you don't have a clue how to solve the customer's problems
Again just hypothetical, but with everything being made by Chinese factories, are we even sure that ASUS knows the cause of our problems or the solutions?
Remember the day of having products made and supported in the US is over. Even the Japanese don't make and support their products anymore. Sony products are made in China!
On a side note - I do think they could have taken the time to tell the Chinese engineers to find a way to put the damn speakers on the front, or at least along the bottom and separated - after hearing the speakers on the a700 I'm having a really hard time rationalizing a premium tablet with a cheap monotone side mounted speaker..
Click to expand...
Click to collapse
You could contract a US engineer to do the job for you. But you still need a brand image which requires time to get into customers' heads otherwise nobody will buy it from you. Well if you don't get the message across to them then who will? Remember, in a big company there's always a chain-of-command on the production side, it's difficult to get it right the first time and they tends to pick-up their mistakes overtime.
However you'll just needing to submit a customer feedback and then wait patiently because Asus has so many products that they're busy dealing with everyday. I'd understand it from a customer's point of view such that problems within the product itself and falling out of specification etc...
For example you see the quality not class A and constantly compares it with another product in similar system, would you rather be disappointed to see it not being a perfect product?
Think about it perhaps the tablet market has just taken off!!!

So far I am very pleased ... what exactly is an "io"? Wait till this gets an aokp jb port and a custom kernel...it will smoke anything coming out for a while
Sent from my ASUS Transformer Pad TF700T using Xparent SkyBlue Tapatalk 2

Redefined301 said:
You could contract a US engineer to do the job for you. But you still need a brand image which requires time to get into customers' heads otherwise nobody will buy it from you. Well if you don't get the message across to them then who will? Remember, in a big company there's always a chain-of-command on the production side, it's difficult to get it right the first time and they tends to pick-up their mistakes overtime.
However you'll just needing to submit a customer feedback and then wait patiently because Asus has so many products that they're busy dealing with everyday. I'd understand it from a customer's point of view such that problems within the product itself and falling out of specification etc...
For example you see the quality not class A and constantly compares it with another product in similar system, would you rather be disappointed to see it not being a perfect product?
Think about it perhaps the tablet market has just taken off!!!
Click to expand...
Click to collapse
You could contact a US engineer to do it for you? You mean in a US factory? There are none. Thats the point.
China IS the only remaining company
ASUS = intermediary between US customer and China
They supply cash a brand name and a list of design requriments - China does all the rest
That disconect becomes a big problem when it comes to product support and problem solving - if you didn't really make it - you are not well prepared to support it

Asus "Best and Worst Tablet Moments"

Starting with The Prime (I'm not including the TF101 and TF300 because they don't invoke the level of controversy, nor do they polarize their owners into "You want to take this discussion outside buddy?" kind of dialog's, the way Asus' shiny metal tablets do.
As far as that polarization, it's obvious that people get quite "intense" over these tablets, for a number of reasons. I have Love/Hate emotions toward my Asus Tablet. I LOVE the device's potential and the look feel (sans defects) of the Infinity. It is indicative of how these affect people that in one Video review out there, the reviewer continuously goes on about how "premium" the Infinity is, and how it is "THE BEST ANDROID TABLET" in the SAME VIDEO he crashes the browser so bad, he can't even get it going again for more than 5 minutes! Then he shows how the tablet has a horrendous creak/clicking/screen separation issue, concluding that "it will probably break in the next few days, and that TWO OTHER ASUS INFINITY TABLETS he has in his possession do the same thing, yet in the same breath says it is so "premium" and has such amazing"Build Quality" compared to the (admittedly) plastic crazy Samsung Note 10.1. I understand what he meant, thats what I mean by POTENTIAL. - If fabricated and constructed properly the Infinity is amazing. The problem? It doesn't happen consistently enough in Asus factories
So, I considered the two extremes I have witnessed over the last year, and these are what I determined were the best and worst moments
Asus' Worst Tablet Moment:
They put the TF201 out there, knowing full well that WiFi reception was compromised, and that GPS was non functional - what, were they hoping that the tablets amazing looks and the fact that wifi worked at all would be enough to overcome the problem? Anyone who defended them came off a jackass because either a) They knew the design was compromised and sold it anyway, or b) They DIDN'T KNOW, which means they sent a product out without testing it. And then the put the whammy on it, with the sneaky, deceptive move of taking down the GPS spec quietly hoping they could get away with it. They didn't. People caught them in the act, and started posting in XDA and elsewhere, and THEN Asus came out with a statement. Tehre is no way they were going to do so if they weren't caught. How do I know? Easy one. Every thing they did up to that point shows they were NOT going to be upfront about the issue. Then they sealed the deal by showing a nice "Fixed Prime"at MWC way back in February when all the early adopters (those people who love your products again, Asus) had all BOUGHT the Prime. HUGE slap in the face to that group, me included. Resulting, eventually in
Asus BEST Tablet Moment
This is, like everything I have posted strictly opinion, but I have some facts to back it up, at least for myself. You can believe what you choose. So most of us caught word the you could take a Prime to your local best Buy, and as long as you actually had a receipt (I think there was an exception or two, but cannot verify) they would hook you up with a shiny new TF700 Transformer Infinity Pad. With a long list of possible defects, build issues and so on and so forth. What a lot of folks do not know is that Asus sponsored that program at Best Buy, and logic dictates that they did a similar deal with Amazon customers. I was amazed, and pleased like others that Best Buy was taking back an 8 month old product, with no special warranty or purchase protection plan (I sure didn't have one) and providing the new product in it's place. Even is pricing matched it was an unprecedented move to all ALL those returns, with so little fuss. A few store/managers fought the tide, but overall a HUGE number of people got new product, if all the posts are to be believed. Personally, I believe them; here's: why
While returning my 7th Infinity (Update: I still have the 8th one. Not because I ever achieved "perfection" but because I got a middle ground "acceptable" tablet in each area and that has no glaring, stand out kind of issues.) I was something on the Best Buy screen to this effect: "Exchange for current model - OK per manufacturer" That one line leads me to think that Asus, having enough embarasment and bad will from the Prime/Infinity conundrum, has chosen to quitely buy back, or rather exchange the problem child for the new model. Again, just my opinion, but it does make a lot of sense, don't you think?
The funny part? When the Prime owners started posting, and even petitioning Asus to "Replace my Prime with an Infinity" they were told to stop being ridiculous. Asus is NOT going to do that, ever. I assume they considered options like replacing the back shell of all the Primes, but the cost or recalling and rebuilding was prohibitive (and imagine what a colossal mess THAT would have been; Asus can't even handle normal RMA's never-mind mass refurbing like that!) ​

I remember that time... It was a rollercoaster ride being for us who fell in the so called minority. But thank god the "minority" had enough voice to get Asus to quietly do the right thing. Too bad for the other Best buy and Amazon customers who purchased a defective prime and do not know about XDA, but I guess its the price for not being updated on their tablets. It was rather an easy transaction too returning the prime as did on Oct 11, I even had a geek squad lady on the customer service (under staffed I guess) and all she had to do was check the computer and she told me a giftcard or exchange. It was exchanged for an infinity, still had it light bleeds and had to manually update still dont know if it was the server on the tablet at fault (but others here had similar issues on that day). Well see how the inifinity will pan out, but i doubt well ever see Asus doing an exchange like they did with the prime since they fixed the GPS and wifi issue that was a major complaint of the prime.

junrider said:
I remember that time... It was a rollercoaster ride being for us who fell in the so called minority. But thank god the "minority" had enough voice to get Asus to quietly do the right thing. Too bad for the other Best buy and Amazon customers who purchased a defective prime and do not know about XDA, but I guess its the price for not being updated on their tablets. It was rather an easy transaction too returning the prime as did on Oct 11, I even had a geek squad lady on the customer service (under staffed I guess) and all she had to do was check the computer and she told me a giftcard or exchange. It was exchanged for an infinity, still had it light bleeds and had to manually update still dont know if it was the server on the tablet at fault (but others here had similar issues on that day). Well see how the inifinity will pan out, but i doubt well ever see Asus doing an exchange like they did with the prime since they fixed the GPS and wifi issue that was a major complaint of the prime.
Click to expand...
Click to collapse
Indeed - they really did the right thing at least in the BB replacement deal. Think about it, best Buy is a mess, and they do have issues, but no way were they going to foot the bill for all those tablets, without even having the Purchase Protection that they sell. I saw every person that tried got a new tablet, so again, I know Asus was involved from what I saw on the screen. Asus also knows that the major upset audience was the folks on the forums, and those are the ones they ended up replacing, so it works out pretty good for all. This has been going for months now, and as you saw it is still in effect.
One other thing on the Infinity, Yes GPS works well, but WiFi is also like 5 times that bandwidth of the Prime. Range is not the best device I own, but range is also decent. You probably noticed that the trick they used on the Prime - cranking the hell out of WiFi is still in place on Infinity. Look at battery statistics and often it is using more than the screen, which being HD is a huge drain itself. I think they reasoned that since it helped the Prime, it would show that they REALLY fixed reception on Infinity, LOL! Finally, the HD screen has proven to be a mixed blessing. It really is hard to distinguish in Movies and photos unless you zoom WAY in, but Text of all things looks amazing. All the reviewers and folks that INSIST this is needed and necessary, also cannot say exactly WHY it is a "Must Have" They HATED that the Note 10.1 is 1200x800 when last year that was an "Amazing experience" Honestly, it DOES look amazing,and the HD is awesome, but it's Asus incredible Back-lighting that makes it truly shine (Pun intended) It can just go so BRIGHT. The downside? A number of Games are not compatible and may not ever be, since the developers don't see enough devices to justify the rework for HD. SIMS Free Play is one example, I could play it on Prime, but not in Infinity. Not that much if a deal. After over a month with the Infinity, I will say, I am glad I upgraded and did not go for the Note 10.1 (I have a Note Phone, so it did not "wow" me and the plastic Tab does not compare to Asus on look and feel. It's MOSTLY fixed... JB is good. I/O will probably always remain the one major FAIL for Asus. they have the issue on every tablet they make to some degree, with the Nexus 7 being effected the least, and the Prime & TF300 probably the most.

For my own use I switch from infinity to the note due to I/O issues and crackling speaker. I was overall satisfied even without the FHD. The prime I switched out for the infinity the other day was my cousin's that I had bought for him. I compared the wifi side by side and the note had a good 10dB over the infinity, but the infinity was indeed better than the prime. I get to play with his infinity every other day just to make sure there isnt any problems to suit his needs, I have yet to try out the bluetooth on his inifinity on JB, since that was one of my dissatisfaction with the infinity I exchanged.

SERIOUS WARNING about ASUS & the TF700T

I want to alert people to the danger of buying products from Asus. They are poorly made and if anything goes wrong, you are screwed. Read some of the 1-star reviews on Amazon for the TF700T (which I am returning), and check out these links:
http://www.huffingtonpost.com/michael-russnow/asus-computer-products-cu_b_793608.html
http://www.customerservicescoreboard.com/Asus
http://www.bbb.org/greater-san-fran...us-computer-international-in-fremont-ca-16870
The Huffington Post article is a horror story of customer support that links to many similar stories. The Customer Service Scoreboard site has 856 descriptions of customer service encounters with Asus. 757 of these (88.2%) are negative. And they are not generic - read them. They are specific, and there is a theme. Many of them have pitiful canned responses from Asus.
The BBB has issued an alert for Asus, saying, "We have identified a pattern of complaints concerning service issues. Complaints processed by BBB claim that 1) products sent to the company for repairs are still not working properly when returned to the consumer." Their most recent review of the complaints was January 14, 2013.
It's a shame because the specs for the TF700T looked so good, but I have not enjoyed actually using this machine. Nothing quite works right. I'm sick of the browser crashes. I'm sick of running out of memory. And now my battery meter doesn't work after just 4 months. Maybe I could find a way to recalibrate it, but I'm sick of the problems. I'm finding I don't want to use it - it's just aggravating. I'm not alone in these problems. There are reports of these same issues with the TF700T all over the internet. Since I've learned that Asus does not honor their warranties, I decided to return it to Amazon before it really breaks. It's outside the 30-day window so I won't get a full refund, but hopefully I'll get most of my money back. I did a hard reset and boxed it up.
I wish I'd never bought it. If you haven't bought one yet, I suggest you don't.

Many of their BBB reports are from the early days of the Prime tablet. You think you have isues with your device now, it's nothing compared to the problems that the prime suffered. They tried to fix thing with the gps dongle and were issuing refunds months after purchase if you got lucky. I accept that this is a mobile device and not going to have the full abilities of a laptop or desktop. Technology is advancing but still not totally there yet. If it takes a few seconds longer to load something I'm not going to let it ruin my life like my lollipop was stolen. Maybe that is why the lag does't bother me and I don't notice it.
I've owned multiple Asus produts including laptops and motherboards. When I've had an issue they fixed it with no problem. Every product has people who are not happy with it and there are far more positive reviews and pleased owners of this tablet than hurt bitter ones. Yes it has it faults but for the average owner this machine works fine and may not notice small moments of lag. Power users like those who know XDA may never be fully satisified with any product (in my oppinion). We are into pushing our tablets to higher levels than intended and customizing things. When something new and shiny gets released we upgrade to the new hardware and find new things to be angry with.
Test your luck with other brands. I'm sure they have faults which may or may not bother you. Good luck getting a refund.

Asus makes solid products. The tf700t had Its ups and downs, but I digress. My nexus 7 on the other hand... solid device. No problems whatsoever. They have iffy customer support. Just need to talk to the right people. All in all, their a good company
Sent from my Vivid 4G using Tapatalk 2

permutations said:
I want to alert people to the danger of buying products from Asus. They are poorly made and if anything goes wrong, you are screwed. Read some of the 1-star reviews on Amazon for the TF700T (which I am returning), and check out these links:
http://www.huffingtonpost.com/michael-russnow/asus-computer-products-cu_b_793608.html
http://www.customerservicescoreboard.com/Asus
http://www.bbb.org/greater-san-fran...us-computer-international-in-fremont-ca-16870
The Huffington Post article is a horror story of customer support that links to many similar stories. The Customer Service Scoreboard site has 856 descriptions of customer service encounters with Asus. 757 of these (88.2%) are negative. And they are not generic - read them. They are specific, and there is a theme. Many of them have pitiful canned responses from Asus.
The BBB has issued an alert for Asus, saying, "We have identified a pattern of complaints concerning service issues. Complaints processed by BBB claim that 1) products sent to the company for repairs are still not working properly when returned to the consumer." Their most recent review of the complaints was January 14, 2013.
It's a shame because the specs for the TF700T looked so good, but I have not enjoyed actually using this machine. Nothing quite works right. I'm sick of the browser crashes. I'm sick of running out of memory. And now my battery meter doesn't work after just 4 months. Maybe I could find a way to recalibrate it, but I'm sick of the problems. I'm finding I don't want to use it - it's just aggravating. I'm not alone in these problems. There are reports of these same issues with the TF700T all over the internet. Since I've learned that Asus does not honor their warranties, I decided to return it to Amazon before it really breaks. It's outside the 30-day window so I won't get a full refund, but hopefully I'll get most of my money back. I did a hard reset and boxed it up.
I wish I'd never bought it. If you haven't bought one yet, I suggest you don't.
Click to expand...
Click to collapse
Oh, I'm quivering with fear!
My Infinity works great, always has. So does my Asus netbook.

permutations said:
It's a shame because the specs for the TF700T looked so good, but I have not enjoyed actually using this machine. Nothing quite works right. I'm sick of the browser crashes. I'm sick of running out of memory. And now my battery meter doesn't work after just 4 months. Maybe I could find a way to recalibrate it, but I'm sick of the problems. I'm finding I don't want to use it - it's just aggravating. I'm not alone in these problems. There are reports of these same issues with the TF700T all over the internet. Since I've learned that Asus does not honor their warranties, I decided to return it to Amazon before it really breaks. It's outside the 30-day window so I won't get a full refund, but hopefully I'll get most of my money back. I did a hard reset and boxed it up.
I wish I'd never bought it. If you haven't bought one yet, I suggest you don't.
Click to expand...
Click to collapse
I haven't had any problems with my Infinity I am rooted and stock with just bloatware disabled.

BTrack said:
Oh, I'm quivering with fear!
My Infinity works great, always has. So does my Asus netbook.
Click to expand...
Click to collapse
+1:good:

Sure the TF700T had its software problem but it's getting better with each update.

Breathe, now step back from the ledge. There you go. It'll be ok.
I have owned a TF101, TF300, an now own a TF700 and a Nexus 7. Not to mention a G75 laptop, 3 ASUS motherboards and 2 ASUS video cards. I have not had any problems with any of them. (and i have gotten some good CS from them as well) I agree with previous posts saying that a lot of those complaints were stemming from the first Prime release (which genuinely had issues).
In my opinion they make just as good or better quality products as there is out there right now. Of course that is just my .02

My observation is that it's hit or miss with Asus products. Sometimes they work great, and sometimes they break prematurely. When they break, you can have big problems. I've read MANY reports of people sending in the TF700T for warranty repair and not getting it back for months, and not getting replies from Customer Service. When the machines did come back, the problems usually weren't fixed. The BBB assessment was updated on January 14, 2013 and the complaints were the same - long delays in getting machines back, and when they came back, the problems remained. So it's not just the Prime.
I loved my TF700T when I first got it - awesome display, loved the dock, etc. But there is something wrong with the memory management. Android isn't supposed to run out like that. My phone doesn't (Motorola Droid X Maxx HD). And the constantly hanging and crashing browsers - reported all over the internet - drove me nuts because I mainly use it for browsing the internet. I tried more than 5 different browsers - all had the same problem. I read a thread in this forum where someone discovered it was related to the TF700T's unusually slow I/O performance. Browsers are heavy users of I/O and memory. The TF700T, besides its memory management bugs, has only 1GB of RAM. I wish it had 2GB.
When the battery meter stopped working (all battery meter apps - the TF700T was reporting its battery level incorrectly) and my first efforts at recalibration didn't work, I went to the Asus site to inquire about customer service and/or warranty support. Their Web site is broken in several places. You can't get a list of local authorized service centers, for example - try it. Plus the Web site is in broken English, and and the support parts are unprofessional and not very confidence-inspiring. I'd already heard some complaints about warranty service problems, so that made me nervous. That's when I started looking at the 1-star Amazon.com reviews and found the links to the BBB alert, extremely low customer service scores, tales of horror, etc.
Others have reported problems with broken pins in the connector to the dock (it's plastic and delicate), and cracks in the casing around the screen - lots of reports of these.
For me, the TF700T was not usable because of the memory management problems and browser stalls/crashes. For someone using it mainly for other things, these problems might not matter so much. The quality control and customer support/warranty problems were the last straw.
I know many people are happy with their Nexus 7's, which are made by Asus. I'm told Google warrants this, so the risk is lower. I'm looking at the Nexus 10, which is made by Samsung.
I'm not comfortable with Asus quality control. They cut corners in places, using some high-end components and some very cheap components. The slow I/O on the TF700T is a case-in-point. I'm even more uncomfortable with Asus customer service and warranty support. It's all very hit or miss. Some people are lucky and their machines hold up, and some are not. Some luck out with customer service and some don't. I don't want to do business with a company like this. If it doesn't bother you, then fine. I'm just posting the warning for those who don't like high-risk purchasing. To each his own.

Have you updated your TF700? I used to get browser crashes and memory problems on earlier firmware builds but they all went away with updates.
Running stock, locked, but rooted fyi

But you're being the boy who cried wolf.
ASUS isn't the only manufacturer by any means who has some products with shortcomings. Nothing is perfect. I am WAY more than pleased with my TF700 and I had one of the first ones available. I haven't had many of the physical problems others have reported and I'm hard on my equipment, mine is all scratched and beat up lookin already but it's completely solid build quality and I wouldn't trade it for anything else, especially with its 1920x1200 screen and bright backlight and awesome viewing angles.
You can fix all the problems you complain about yourself by just unlocking it and flashing something else like CleanROM Inheritance 3.2
the i/o problem isn't all in the memory chips. I assure you. mine is smooth as butter and very fast. hell, just try rooting and installing browser2ram. work around it.
I don't have stock software on ANY computing device I own. NONE of them. I even flashed the ECU in my goddamn Jeep!
stop being a *****, buy the hardware you want and then make it do what you want it to do, but don't make a blanket statement about a company that has been producing some of the most advanced hardware out there for DECADES. They're not fly by night, they're just not american, and they don't wanna take the time/money to train a bunch of stupid americans to deal with their stupid problems.

What exactly was the point of this post? You would have gotten more mileage on the Tf201 forum.

Oh goody another TF700T trash this tablet\ASUS thread.
Just chiming in to say I'm very happy...so glad I came to XDA to find answers and help.
Which has come in bucket loads from users of this tablet that have worked with diligence to make things right.
Most of those one star reviews on AMAZON are from out of box buyers whining about flash or general confusion about Android.
I see this thread going in a bad direction.

I had purchased the TF Prime from Best Buy, after all the issues I had with it, they replaced it (free of charge) with the TF700. Other than losing root with the last OTA (bootloader still locked), I have had no problems with it. Plus, Best Buy said they'd honor the 1 year warranty of the TF700 starting from when I got it, not from the original Prime purchase .

Cheapxj said:
Nothing is perfect.
Click to expand...
Click to collapse
Amen.
I am WAY more than pleased with my TF700 and I had one of the first ones available.
Click to expand...
Click to collapse
Me too.
I haven't had many of the physical problems others have reported and I'm hard on my equipment, mine is all scratched and beat up lookin already but it's completely solid build quality and I wouldn't trade it for anything else, especially with its 1920x1200 screen and bright backlight and awesome viewing angles.
Click to expand...
Click to collapse
I love it as well, although I pamper them (it did take a few scratches on the second day, right before my case arrived by mail order.
You can fix all the problems you complain about yourself by just unlocking it and flashing something else like CleanROM Inheritance 3.2
Click to expand...
Click to collapse
You're talking software here, and in that sense, I wholeheartedly agree, but..
permutations said:
Others have reported problems with broken pins in the connector to the dock (it's plastic and delicate)
Click to expand...
Click to collapse
I'm in this boat. The tablet has hardly ever left the dock, and still, both pins snapped off. ASUS CS instantly claims user-induced damage -- as I said, I am very careful with my devices, and I have several ancient ones laying around to prove it -- which is totally and utterly bull.
If it were not for the battery in the dock, I would have considered going another manufacturer route soon, but it's just too good the way it is, even with the ****ty CS. I might go Samsung next time, dunno.
For now, I'm just going the DIY route: tape the tablet inside the dock and use it like a darned laptop with immense battery life. Wish me luck.

originalnabisco said:
Have you updated your TF700? I used to get browser crashes and memory problems on earlier firmware builds but they all went away with updates.
Running stock, locked, but rooted fyi
Click to expand...
Click to collapse
I, too, was running stock, locked, but rooted. I upgraded to JB briefly, but then downgraded back to ICS. Quite a few programs I need and/or like don't run on JB - notably, the volume booster programs. I could barely hear many YouTube videos without a volume booster utility. This was the main thing occupying my mind at the time I was running JB, but I don't remember the memory or browser problems going away, and I would have noticed that. I've read complaints about memory and browser problems from other people running JB.
My main concern is that Asus hardware is often a mix of good quality components with some very weak links, causing it to malfunction prematurely, and Asus doesn't properly honor their warranty a very large percentage of the time. I know that many people here couldn't care less about that. Once you unlock your device, you void the warranty anyway. Since this is Unlock Central, probably this was the wrong site in which to post this warning. I just like this site and learn a lot from it, so I thought I was giving something back. I didn't anticipate I'd be attacked for my post.
To the person who told me I'm the "boy who cried wolf" and I should "stop being a *****"... Um... first of all, I was born a "*****". I'm a middle aged woman, not a boy. You, on the other hand, sound like a pimple-faced 14-year-old. Second, perhaps you don't care about your hardware being under warranty, but I do. I root my Droids, but I choose not to unlock them.
To all who love Asus and don't care about the many quality, customer service, and warranty complaints, just ignore my warning and move on. Enjoy your TF700T. I have returned mine to Amazon.com. And that's all I have to say about this.

permutations said:
I, too, was running stock, locked, but rooted. I upgraded to JB briefly, but then downgraded back to ICS. Quite a few programs I need and/or like don't run on JB - notably, the volume booster programs. I could barely hear many YouTube videos without a volume booster utility. This was the main thing occupying my mind at the time I was running JB, but I don't remember the memory or browser problems going away, and I would have noticed that. I've read complaints about memory and browser problems from other people running JB.
My main concern is that Asus hardware is often a mix of good quality components with some very weak links, causing it to malfunction prematurely, and Asus doesn't properly honor their warranty a very large percentage of the time. I know that many people here couldn't care less about that. Once you unlock your device, you void the warranty anyway. Since this is Unlock Central, probably this was the wrong site in which to post this warning. I just like this site and learn a lot from it, so I thought I was giving something back. I didn't anticipate I'd be attacked for my post.
To the person who told me I'm the "boy who cried wolf" and I should "stop being a *****"... Um... first of all, I was born a "*****". I'm a middle aged woman, not a boy. You, on the other hand, sound like a pimple-faced 14-year-old. Second, perhaps you don't care about your hardware being under warranty, but I do. I root my Droids, but I choose not to unlock them.
To all who love Asus and don't care about the many quality, customer service, and warranty complaints, just ignore my warning and move on. Enjoy your TF700T. I have returned mine to Amazon.com. And that's all I have to say about this.
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Insulting or not the comments hit the nail so to speak.
You must expect a bit of a thrashing when treading on a choice that many others have made who are more than pleased with it's performance.
I consider this forum a place providing resolution versus my tablet gave me a boo-boo and it hurt.
You have made the best decision returning your tablet, yet posting here about how it wasn't a good choice for you seems irrelevant to me.
The best of luck to you on your next choice.

Thats OK said:
Insulting or not the comments hit the nail so to speak.
You must expect a bit of a thrashing when treading on a choice that many others have made who are more than pleased with it's performance.
I consider this forum a place providing resolution versus my tablet gave me a boo-boo and it hurt.
You have made the best decision returning your tablet, yet posting here about how it wasn't a good choice for you seems irrelevant to me.
The best of luck to you on your next choice.
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Funny...not the problems people have, or the issues with Asus support...but how much energy and empathy we put into metallic devices that become throw away in a few years. If we put that much energy and attention to detail into a hard critique of our own lives and societal ills...how much better off we would all be...
I think the TF700 is a usable, attractive appliance that offers a decent, but not exceptional value. It is a transitional device- a hybrid tablet/net/ultra book type of device that is probably better than the Microsoft Surface RT- but really is for only light productivity use- that is use beyond content consumption. I like it, but it is just a cold, metallic appliance. It's real value is in the humans that designed it, produced it and do amazing things with it...
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD

Thats OK said:
Insulting or not the comments hit the nail so to speak.
You must expect a bit of a thrashing when treading on a choice that many others have made who are more than pleased with it's performance.
I consider this forum a place providing resolution versus my tablet gave me a boo-boo and it hurt.
You have made the best decision returning your tablet, yet posting here about how it wasn't a good choice for you seems irrelevant to me.
The best of luck to you on your next choice.
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Click to collapse
Where did you get the idea that it's ever okay to be rude and insulting - "thrash" someone who is trying to be helpful?
I was not criticizing anyone else's choice, and I was not complaining about problems I had that are of no relevance to anyone else.
I was sharing information about Asus that many people thinking about buying a TF700T will find interesting and relevant. That may not be you. Perhaps you've already made a purchase and you're happy with it. Or perhaps, like many here, you unlock your tablet and void the warranty anyway, so it's not relevant to you for that reason. But you are not everybody. Many people care about warranties, and many people visit this site before making buying decisions. I do. I was talking to them.
And to the people who counter my warning about Asus with, "Not true because it didn't happen to me", I say, you are a sample of one. Please read the links I posted. Thousands of people have reported problems. There's an alert on Asus from the BBB from just 2 weeks ago. This is a real issue. That doesn't mean that 100% of people experience dreadful warranty service from Asus, but the percentage is unacceptably high, much higher than other companies. They also have a reputation for using some really cheap components here and there in otherwise high-end machines, causing them to malfunction or break down prematurely. If you don't want to believe it, don't. If this is irrelevant to you, move on. If you'd like to know more about it, read the links I posted in the first message.

ok, I'll be nice, these threads are getting old, had you used the SEARCH function I'm sure you would have found at LEAST a dozen threads of the same nature, someone calling ASUS terrible because they didn't do their research before a purchase.
I made the assumption that since you've been around XDA for a few years you might have known to do that BEFORE posting.
oh, and for the record, Having a *****, and BEING a ***** are two very different things, and not mutually exclusive. I pegged you for some kid that bought a toy that they couldn't really afford. I wasn't picking a gender, but the old fable isn't "The girl who cried wolf"
If you're already rooting devices, you are SERIOUSLY missing out by not unlocking them. Rooting lets you "repaint" the walls, unlocking lets you blow them down, rearrange the floor plan and tack an addition on the back.
Get where I'm coming from? We build the additions here.
Now I'm going to take my fat balding alcoholic nerdy ass outside and go finish this bottle of Jameson before I stop being nice after a hard day of babysitting young "professionals" on the job who think they know everything because they spent four years in college and three months actually working. That stuff gets to you after a while.