Related
i found similar threads and posts but none with this specific problem. i have a b90 from bb, 12/11/11. yesterday out of no where, i lost sound. long story short after reboots and wipes, realized when i rotate or ecspecially shake my tf101, my speaker cut on, then off. when i press hard on the bezel in the middle, they come on briefly. sometimes they stay on.
any insight or answers to solve this so i dont have to do the rma process would be greatly appreciated. after purchase from bb for 299 ( cheaper build to reduce price maybe) i became an asus fan. now, i am really dissapointed in quality since other then this, my tablet is physically flawless and hasnt been dropped or damaged.
edit: both speakers do work when they decide to come on, and heaphones work. thnx in advance
I have cut out and removed my right speaker because it was dead, waiting on an order from asusparts.eu for a replacement speaker
It wasn't a loose wire, it was the connection to the actual cone that was bad, pressing in the middle of the speaker brought it to life for the first time since I bought it, but nothing I could do to fix it, they are more or less sealed and too tiny to fix
so you believe its the speakers? they both seem to work, they just aren't outputting sound until I shake the tablet, push, or sometimes face down they work
Why not just rma it?
dangambino said:
so you believe its the speakers? they both seem to work, they just aren't outputting sound until I shake the tablet, push, or sometimes face down they work
Click to expand...
Click to collapse
Couldn't say for sure, but it sounds like something you could fix yourself if shaking it brings it back on, if you don't mind losing warrantly opening it, but bear in mind, my speaker replacement has already taken 2 weeks and they are not expecting parts until the end of february, so RMA might be quicker, depends if you can put up being without it for a while
honestly i dont want to be without my tf. silly huh. its weird though i just discovered that like i mentioned, headphones work fine, however after i unplug the headphones the speakers immedfiately output sound and continue to do so until i change to another app. e.g.- while watching netflix, then back out and open a game with sound, it doesnt output untilni plug and unplug headphones. this seems to be the best way to get speakers to play.
they donteven seem to cut out with movement afterbthe headphones are unplugged. only when exiting out of current app, then attemptingbtonopen a new one. what is the issuer here?
im lost ast this point. rma aside, this has me curious now
id probally be willing to do it myself, if i knew exactly what i was replacing or repairing or rigging. i purchased a kit with the neccesary t5 torx, and phillips to remove bezel.
how tight should the screws be on the bottom of the tf. i dont want to overtighten. got some petty hope that tightening the screws will help. more sillyness im sure.....
this stinks though cvuz this just happened. you know? thnx in advance.
also lookimg at bluetooth speaker as an alternative
Speakers working after you remove the headphones but stopping again once you launch another app ?
You tried a factory reset in-case its a software / firmware bug ?
Screws just need nipping up, not tightened too much or you`ll either thread the holes or snap the head of the screw
Just RMA it, man.
Does anyone have white noise/static feedback issues with the audio? Its easier to notice when I use in-ear earbuds, but if I place my ears next to the speakers I can hear it as well. I'm not sure how to describe it but it doesn't distort the noise, its almost like a layer or white noise.
It only happens when the tablet is in use, someways to easily make it occur is by pressing apps/status bar/unlock screen but after a few seconds it goes away. However when I'm listening to music the white noise is always there, especially noticeable in soft/low instrumental music. Is this normal, does this happen to anyone else?
I already sent in one of my tablets for repairs only to have it sent back saying it was fixed when it wasn't. Then I had to send it back again for a replacement, and now this new tablet has the same issue. After all this I'm not sure if this is just normal or am i just that unlucky.
Please can anyone tell me if they have any noticeable audio issues so i know if i need to return this tablet again.
I had an issue before that the speaker would crackle in YouTube. But I think that was a software issue. Whatever you described does not sound normal to me. I don't notice any kind of white noise during normal use.
Sent from my SPH-D710 using xda premium
Ray_jai said:
Does anyone have white noise/static feedback issues with the audio?
Click to expand...
Click to collapse
No. Not from the speakers, over BT, or via a 3.5MM connection. And I have a pretty decent set of headphones that would definitely pick-up any distortion. The fact your experiencing it with all audio out makes it seem like s/w. It's not unusual to hear reports of the occasional 3.5MM jack being bad but most of the other audio related h/w is part of the circuit board. Try doing a factory reset. If it's gone after that it's something s/w or app related.
BarryH_GEG said:
No. Not from the speakers, over BT, or via a 3.5MM connection. And I have a pretty decent set of headphones that would definitely pick-up any distortion. The fact your experiencing it with all audio out makes it seem like s/w. It's not unusual to hear reports of the occasional 3.5MM jack being bad but most of the other audio related h/w is part of the circuit board. Try doing a factory reset. If it's gone after that it's something s/w or app related.
Click to expand...
Click to collapse
I did a factory reset and it the audio issue is still visible. :/ does this mean i need to exchange my tablet again?
Ray_jai said:
I did a factory reset and it the audio issue is still visible. :/ does this mean i need to exchange my tablet again?
Click to expand...
Click to collapse
Yep. It sounds like a h/w problem.
Can you guys try these two tests below and see if you hear it? Wear earbuds, preferably in-ear earbuds as it seems to pick it up a lot clearer, and be in a silent room when doing this.
Method 1
Turn the tablet on and have it on the unlock screen, wear the earbuds and make sure not to do anything, it should be silent. Proceed to unlock the screen and see if you hear any audible white noise in the background, after a few seconds you should hear a very low but audible click. After that click the white noise disappears.
Method 2
Have the tablet unlocked, and have your earbuds on. Make sure you don't do anything for a few seconds due to the nature of this test. After that proceed to expand the notification bar (lower right corner). After it expands see if you hear any audible white noise, after a few seconds there should be a click and the white noise disappears.
Those methods are the best and easiest way to explain how I replicated the noise. I've come to believe this is a hardware issue and a design flaw in the tablet because all the note 10.1 floor models at my local best buys also have this issue.
Ray_jai said:
Does anyone have white noise/static feedback issues with the audio? Its easier to notice when I use in-ear earbuds, but if I place my ears next to the speakers I can hear it as well. I'm not sure how to describe it but it doesn't distort the noise, its almost like a layer or white noise.
It only happens when the tablet is in use, someways to easily make it occur is by pressing apps/status bar/unlock screen but after a few seconds it goes away. However when I'm listening to music the white noise is always there, especially noticeable in soft/low instrumental music. Is this normal, does this happen to anyone else?
I already sent in one of my tablets for repairs only to have it sent back saying it was fixed when it wasn't. Then I had to send it back again for a replacement, and now this new tablet has the same issue. After all this I'm not sure if this is just normal or am i just that unlucky.
Please can anyone tell me if they have any noticeable audio issues so i know if i need to return this tablet again.
Click to expand...
Click to collapse
YES! I posted something about this, with STATIC in the title, but received no responses. I get a squeaky kind of static, most evident with earbuds. I'm using Shure and they're awesome, so I don't think it's them. I'm going to try another pair, just to isolate the issue. But I hear it during videos and music. During videos, if there's no sound at a particular point in the video, I don't hear it, but as soon as someone speaks, it's there right along with the audio, in sync with it.
It's REALLY annoying, as it makes listening to soft, quiet music as I fall asleep pretty impossible.
loribuono said:
YES! I posted something about this, with STATIC in the title, but received no responses. I get a squeaky kind of static, most evident with earbuds. I'm using Shure and they're awesome, so I don't think it's them. I'm going to try another pair, just to isolate the issue. But I hear it during videos and music. During videos, if there's no sound at a particular point in the video, I don't hear it, but as soon as someone speaks, it's there right along with the audio, in sync with it.
It's REALLY annoying, as it makes listening to soft, quiet music as I fall asleep pretty impossible.
Click to expand...
Click to collapse
I'm glad someone else hears this, can you try the 2 methods I listed in the post before yours? I want to see if the white noise is the same one I'm hearing.
Hi,
I've had two Moto G's. both have been returned/replaced due to the ear piece/speaker buzzing like a kazoo when someone speaks/audio is heard through it.
I can now only assume it's dust that's caused this to happen, as I use my phone in a reasonably dusty environment occasionally through work.
Has anyone noticed similar problems? Anyone know ways to prevent/cure this should it happen again?
I came here to post this same thing. Mine was fine until shortly after the latest ota. I plan on calling Motorola soon, just haven't gotten around to it.
Sent from my XT1034 using Tapatalk
Aerogriff said:
I came here to post this same thing. Mine was fine until shortly after the latest ota. I plan on calling Motorola soon, just haven't gotten around to it.
Sent from my XT1034 using Tapatalk
Click to expand...
Click to collapse
It could have changed after an update for me too. The only physical change could be the dust, but this seems unlikely because it excluded to a fairly modest amount very briefly!
iamtherealmungo said:
Hi,
I've had two Moto G's. both have been returned/replaced due to the ear piece/speaker buzzing like a kazoo when someone speaks/audio is heard through it.
I can now only assume it's dust that's caused this to happen, as I use my phone in a reasonably dusty environment occasionally through work.
Has anyone noticed similar problems? Anyone know ways to prevent/cure this should it happen again?
Click to expand...
Click to collapse
Have the same problem! I got a new moto g because the 1st one was doing this cracking sound during calls both on 4.3 and 4.4!
The one has the same problem AGAIN!! i am very angry with this because i feel like the phone is fake and very cheap with this extreme bad sound i will try contact motorola
Στάλθηκε από το XT1032 μου χρησιμοποιώντας Tapatalk
I'm also having this problem. In fact, I'm on hold right now with motorola as I call to swap my second phone for the same reason. I started having the problem on my first phone a few weeks ago. The second phone had the buzzing problem as soon as it arrived. In both cases the phones have buzzed intermittently and tapping them face down hard against my palm seems to stop the noise for a bit. That isn't a good option because you have to tell the person on the other end to hold the phone away from their ear while you do it. It suggests to me that there is something like sand in the speaker.
We have three phones. One other has had almost no use, while the third has had a huge amount of use as phone and audio player using the headphone. Yesterday the speaker on that last one stopped working altogether. It only works with headphones. I assume it doesn't recognize the headphones have been removed. I don't believe it had the buzzing problem.
I love the phones otherwise.
I have sucessfully solved the problem in two moto g's
Hello to everyone.
First of all, I'd like to thank to everybody that have been developing the threads that as made this possible.
I have read many pages trying to understand the problem.
But I'm going to explain the whole process. I HAVE DONE THIS WITH SINGLE CHIP MOTO G 16GB AND MOTO G 8GB BOTH GSM!!!!
You can find the problem starting the call in a quiet place and you'll see that the sound is good, then in the same call you put some music playing around you and you'll start to have the issue. Try it and you'll find that is what happens.
I've seen mostly on Ebay, that this earpieces are selling like cakes, but definetly you don't have a broken earpiece, and you can test it activating SETTINGS-» DEVELOPER OPTIONS-» USB DEBUGGING, then you go to the dialer an dial this code *#*#2486#*#* or you may see in app drawer an app called CQAtest, it's the same thing, but this is only possible with USB DEBUGGING ENABLED.
Now that you have entered in the test menu you see two bars, select the first one, then select AUDIO, after that you see EARPIECE, click on it and make the BUZZ TEST, when it starts you should put your phone next to your ear. You'll be listening an harmonic sound that starts on a lower frequency and goes to an higher frequency, and it wil be repeating itself.
In this step you can for sure know if you earpiece has problems, if you don't listen any distortion in the loop that it's played, THEN YOU HAVE A FULL OPERATING EARPIECE. Otherwise, it's faulty and you should replace it ( I REALLY DOUBT THAT YOU HAVE A FAULTY EARPIECE).
OK. Now that we have tested the earpiece and we found that has nothing wrong with it, we have to take another steps.
THIS INVOLVE FLASHING THE WHOLE FIRMWARE TO JB 4.3 BUT IT WILL WORK REALLY BEATIFULL
I've taken the Android 4.3-Blur_Version.14.91.11.falcon_umts.Retail.en.DE that is the one that really solve the problem, from sbf.droid-developers.org.
Both Moto G's were UK retail one with 4.3 first version (never updated, that so it couldn't install apk's unless they were downloaded from Playstore or GDrive) and the other one with 4.4.2, this can tell us that it is not a problem caused from updating firmware.
I really think even Motorola isn't aware of this problem caused by a little piece of software on the phone.
BEFORE YOU FLASH THIS FIRMWARE, YOU CAN TRY IF IT SOLVES THE PROBLEM GOING RIGHT TO THE SPOT.
Go to SETTINGS--» SOUND--» AUDIO EFFECTS.
Now you'll see a switch that can be turned to OFF, you can try this at first, go back all the way until the app drawer, search your dialer and make a call, could be to your voicemail or another service from your operator that you're sure you aren't paying. Iniciating the call in a quiet environment you can listen well but if you put some music to play from a radio or something that it is near from you, that will increase the surrounding sound and makes the problem reapears, if the switching OFF AUDIO EFFECTS doesn't solved the problem. Try this several times to make sure that the problem it is still there.
If the problem persists go to SETTINGS--» SOUND--» AUDIO EFFECTS and you'll see WIRED STEREO and SPEAKER. In the Speaker badge set Equalizer to OFF and repeat the process of the call in quiet and during the call add surround sound with a level that can match the volume of the call. Then again, if the problem resides in there it will reveal himself right in that point. Try this several times to make sure that the problem it is still there.
If the problem it is there after this whole process and tests, then to get rid of it FOR SURE, reflash or downgrade to the firmware I've mentioned before. After reflash, Go to SETTINGS--» SOUND--» AUDIO EFFECTS, select the SPEAKER badge and turn the equalizer to OFF.
Make the tests I've mentioned before in call quiet, and with surrounding music and you'll be pleased that THE PROBLEM HAS GONE FOREVER.
Hope I've helped.
Cheers
I'm on my 2nd Moto G due to the buzzing earpiece problem. My Moto G is running stock non-rooted 4.4.3.
I used the sequence you mentioned to run the BUZZ TEST and I didn't hear any distortion at all! Amazing!
I'm having some trouble following your instructions though. I did turn off Audio Effects completely. However, the problem still persists. Can you explain why this would produce a buzzy sound in the earpiece?
Possible Solution
Hi everyone!
I found a peculiar solution. Maybe don't work for everyone, but worked with my Moto G and it's very easy to perform.
First, some comments about my case:
I've followed every step described by @jomedeiros ...I performed the CQAtest and the buzzing noise is clearly heard in the BUZZ TEST, especially in the low frequency sound at the begin of the harmonic sound. I should clarify that the buzzing sound was almost unbearable, like a broken speaker.
My Moto G is running stock non-rooted 4.4.4 (latest ota).
I set all the audio effects OFF, equalizer to OFF, etc... etc... But the buzz was still there.
My solution?
Vacuum cleaner!!!
Yes, too easy right? But works!!
I removed the back cover of the Moto G and with the crevice tool accessory, aspirate all the sides of the phone, then for several seconds on the rubber piece where the cancelation mic was, and specially all over the earpiece metal grid, then tapping the phone face down hard against my palm and aspire the earpiece again, from one side to another (gently taking care not to scratch the glass with the vacuum accessory).
In the first round with the vacuum, the buzzing sound drops significantly, and with one second attempt, the earpiece returned to the original sound, clear and undistorted.
Well... In my case should be only dust, but worth the test because here in Argentina the technical service it can take up to 90 days :/
Perhaps it's worth noting I'm designer and don't spent too much time in dusty spaces. Maybe the little dust in the pockets is enough!. Who knows!
jomedeiros said:
Hello to everyone.
First of all, I'd like to thank to everybody that have been developing the threads that as made this possible.
I have read many pages trying to understand the problem.
But I'm going to explain the whole process. I HAVE DONE THIS WITH SINGLE CHIP MOTO G 16GB AND MOTO G 8GB BOTH GSM!!!!
You can find the problem starting the call in a quiet place and you'll see that the sound is good, then in the same call you put some music playing around you and you'll start to have the issue. Try it and you'll find that is what happens.
I've seen mostly on Ebay, that this earpieces are selling like cakes, but definetly you don't have a broken earpiece, and you can test it activating SETTINGS-» DEVELOPER OPTIONS-» USB DEBUGGING, then you go to the dialer an dial this code *#*#2486#*#* or you may see in app drawer an app called CQAtest, it's the same thing, but this is only possible with USB DEBUGGING ENABLED.
Now that you have entered in the test menu you see two bars, select the first one, then select AUDIO, after that you see EARPIECE, click on it and make the BUZZ TEST, when it starts you should put your phone next to your ear. You'll be listening an harmonic sound that starts on a lower frequency and goes to an higher frequency, and it wil be repeating itself.
In this step you can for sure know if you earpiece has problems, if you don't listen any distortion in the loop that it's played, THEN YOU HAVE A FULL OPERATING EARPIECE. Otherwise, it's faulty and you should replace it ( I REALLY DOUBT THAT YOU HAVE A FAULTY EARPIECE).
OK. Now that we have tested the earpiece and we found that has nothing wrong with it, we have to take another steps.
THIS INVOLVE FLASHING THE WHOLE FIRMWARE TO JB 4.3 BUT IT WILL WORK REALLY BEATIFULL
I've taken the Android 4.3-Blur_Version.14.91.11.falcon_umts.Retail.en.DE that is the one that really solve the problem, from sbf.droid-developers.org.
Both Moto G's were UK retail one with 4.3 first version (never updated, that so it couldn't install apk's unless they were downloaded from Playstore or GDrive) and the other one with 4.4.2, this can tell us that it is not a problem caused from updating firmware.
I really think even Motorola isn't aware of this problem caused by a little piece of software on the phone.
BEFORE YOU FLASH THIS FIRMWARE, YOU CAN TRY IF IT SOLVES THE PROBLEM GOING RIGHT TO THE SPOT.
Go to SETTINGS--» SOUND--» AUDIO EFFECTS.
Now you'll see a switch that can be turned to OFF, you can try this at first, go back all the way until the app drawer, search your dialer and make a call, could be to your voicemail or another service from your operator that you're sure you aren't paying. Iniciating the call in a quiet environment you can listen well but if you put some music to play from a radio or something that it is near from you, that will increase the surrounding sound and makes the problem reapears, if the switching OFF AUDIO EFFECTS doesn't solved the problem. Try this several times to make sure that the problem it is still there.
If the problem persists go to SETTINGS--» SOUND--» AUDIO EFFECTS and you'll see WIRED STEREO and SPEAKER. In the Speaker badge set Equalizer to OFF and repeat the process of the call in quiet and during the call add surround sound with a level that can match the volume of the call. Then again, if the problem resides in there it will reveal himself right in that point. Try this several times to make sure that the problem it is still there.
If the problem it is there after this whole process and tests, then to get rid of it FOR SURE, reflash or downgrade to the firmware I've mentioned before. After reflash, Go to SETTINGS--» SOUND--» AUDIO EFFECTS, select the SPEAKER badge and turn the equalizer to OFF.
Make the tests I've mentioned before in call quiet, and with surrounding music and you'll be pleased that THE PROBLEM HAS GONE FOREVER.
Hope I've helped.
Cheers
Click to expand...
Click to collapse
Can you send me another link for the Android 4.3-Blur_Version.14.91.11.falcon_umts.Retail.en.DE ? this site is off sbf.droid-developers.org.
thanks
ruibvb said:
Can you send me another link for the Android 4.3-Blur_Version.14.91.11.falcon_umts.Retail.en.DE ? this site is off sbf.droid-developers.org.
thanks
Click to expand...
Click to collapse
Hello everyone.
In the case of the moto G that had the 4.4.2 version, I've downgraded to this one, 4.3.
What is the cause of this problem?
I really don't know, but before reflashing with the mentioned firmware, I have tried all kind of things, also the vaccum cleaner (BUT BE CAREFUL WHEN YOU USE THE VACCUM CLEANER, IT CAN DAMAGE FOREVER THE EARPIECE) including reflashing with the original firmware (UK) among others and the only solution untill today remais the same. Reflash with the firmware 4.3 bold mentioned in the first post that I' ve wrote.
I can tell that both phones still working very nice until today, and the problem of the earpice has never happened. But both are in the version 4.3. and so far I can tell, everyone that has upgraded their phones have tons of problems with them, so mi wife and my mother prefer to stay with the 4.3 version (so do I because I don't like of what they have done to Android from the 4.3 to the day of today, I have a Note 2 and I'm still with the 4.1.2, because they've messed the Android system in the upper versions and I refuse to upgrade. So this are preferences of each user).
XDA doesn't let me post the direct link here to download the firmware.
So maybe throug pm?
Hope I've helped. Cheers
Another solution
ANOTHER SOLUTION TO SOLVE THE BUZZING BUZZ EARPIECE MOTO G
I have the same issue that many of us had, the buzzing earpiece.
SOLUTION:
- I bought 2 earpiece from ebay 3€ both.
- Then I dissasembly the phone, like is this youtube tutorial: https://www.youtube.com/watch?v=ycER7MH61l8
Its simple you only have to care about the conector, but slowly Ive done it.
- To desatach the battery I use a cut credit card to lift it up and to unglued the black conector from the screen. (i didnt use the hairdrier)
- Then I put the 2 earpiece BUT still making the buzzing noise!!!!
. Then I move the metal spring conector on the earpiece to make it stronger and turn it the other way to use the other 2 conectors that are in the motherboard.
- And voilá, the noise is gone!
The original earpeice probably was working, but I broke it when taking out.
(I know theres some mistakes, but you undestand)
jomedeiros can't put links so here the link for the rom
https://meocloud.pt/link/ba12605f-3e...ail_DE.tar.gz/
thanks to him
Is upgrading moto g to marshmello will solve the buzzing sound problem
Does upgrading to marshmello helps
Earspeaker always bRRRzzing
I post in this old thread because is the only I found googling which try to give some (and different) solutions to the earspeaker making "GRRRR".
My XT1032 has the problem. My first attempt was to wipe, than to reset, then to change TWO earspecker (one from England as OEM and one sold as compatible from Italy), then to try the simcard into another phone (and it works very well inside an Y300, I can't believe that into MotoG 2013 VS Y300 match the first loses ) then to unlock and install a Cyanogen, then rotating the speaker during assembly (in the printed circuit there are 4 fields to give connection and only a pair is used at time), then moving the 2 spring connectors to try to give better stronger connections. From one try to the other the problem persists also using the service menu. So at the last point I revert and changed again the speaker with the original piece. Vivavoice is good and the ear phones too, no distortion.
My conclusions? The original speaker is bad (and I can see that the transparent sheet of nylon is not well plain), the second was worse but very similar in results, the last was really bad and if with the original I obtain a distortion in a window in the low harmonic with the compatible I obtain a distortion in all the low harmonic, from start to the middle.
So, now, the question to anybody who has similar problems: maybe the two earspeakers I bought were not good, or maybe the circuit (I think the ampli) is broken?
Changing the phone because it works very well but not well as a phone is a bit..... frustrating, the battery (original) is good for my needs and the screen too, but trying to change other 1, 2, ... 10 earspeakers without a reply is a dead end....
Solved
moxmose said:
I post in this old thread because is the only I found googling which try to give some (and different) solutions to the earspeaker making "GRRRR".
My XT1032 has the problem. My first attempt was to wipe, than to reset, then to change TWO earspecker (one from England as OEM and one sold as compatible from Italy), then to try the simcard into another phone (and it works very well inside an Y300, I can't believe that into MotoG 2013 VS Y300 match the first loses ) then to unlock and install a Cyanogen, then rotating the speaker during assembly (in the printed circuit there are 4 fields to give connection and only a pair is used at time), then moving the 2 spring connectors to try to give better stronger connections. From one try to the other the problem persists also using the service menu. So at the last point I revert and changed again the speaker with the original piece. Vivavoice is good and the ear phones too, no distortion.
My conclusions? The original speaker is bad (and I can see that the transparent sheet of nylon is not well plain), the second was worse but very similar in results, the last was really bad and if with the original I obtain a distortion in a window in the low harmonic with the compatible I obtain a distortion in all the low harmonic, from start to the middle.
So, now, the question to anybody who has similar problems: maybe the two earspeakers I bought were not good, or maybe the circuit (I think the ampli) is broken?
Changing the phone because it works very well but not well as a phone is a bit..... frustrating, the battery (original) is good for my needs and the screen too, but trying to change other 1, 2, ... 10 earspeakers without a reply is a dead end....
Click to expand...
Click to collapse
Ok, problem solved: this time the eraspecker from eBay was good! It come, again, from england. The first two were simple broken new guarenteed not working special price original best than sh**t Pentium inside tax free etc etc. Maybe some rule should prevent to sell broken new spares damn!
****Update 10/27/17: I have received two phones white and black both RMA replacements and I am extremely happy to report they do NOT have either issue. I have an observation to make though regarding the high pitch sound and also why Google may not be approaching this the way we expect. The replacements do have a very very very very faint sound if you put your ear up to the phone. It is so quiet that you would need a dead silent room to hear it. I suspect this is what Google engineers think is going on with our devices and also why the response is lackluster. I will extend an olive branch to Google and admit, I would not replace the phones either if they are just like my new RMA phone. BUT! The issues these users are describing regarding the electronic noise is enough to hear in any area during every call. This is not something you can tune out. I wish you all the best and please let me know if I can help in some way. I don't want to walk away from this knowing how it feels to have that static/issue.****
*******Temporary fix - Turn off NFC******* Please still report this to google using the feedback option inside settings and about phone. *********
I received my Pixel 2 white version and have experienced clicking during phone calls. I have rebooted into safe mode, turned off wifi, bluetooth, always on listening and still experience it.
My wife got a pixel 2 as well and it does not exhibit the clicking sound.
Both phones have a high pitch frequency noise while in phone calls regardless if it is wifi or carrier signal.
I have contacted google support and they have not had any reported issues. Please post here if you have experienced high frequency noise and/or clicking. Here is a reviewer that experienced the clicking as well.
https://www.phonearena.com/reviews/Google-Pixel-2-and-Pixel-2-XL-Review_id4431/page/4
Anyone have advice on diagnosing it?
I ordered both phones from google and use them on T-Mobile.
***Clicking occurs outside of phone calls only when screen is on and unlocked. I have also tried safe mode in addition to airplane mode.***
These are the instructions Google Support gave me.
--------------
We only have the 2 options to get you another device. We can do what we call Advanced Replacement. With this, I send you labels for the original phone and a link to order the replacement. We don't charge you, but there is an authorization hold placed on your payment method until we receive the original phone. This lets you keep using the phone you have while you wait and is usually the faster option.
We also have the option for a Standard Exchange. With this, you send the bad phone back first and when it reaches our warehouse, a replacement is shipped out. This way typically takes 5-10 business days and requires no authorization hold, but you are without the phone during that time.
--------------
Mods, can you change the title to "High-frequency noise & clicking when screen is on and unlocked RMA"
No issues here. Unlocked version using Verizon.
I'm using the unlocked pixel 2 on Verizon and I have experienced both of those issues. The high pitched sound does not happen all the time but the clicking does. So far the clicking is low volume and only noticable during conversation pauses. I hope it's something cured by a software update.
---------- Post added at 05:12 AM ---------- Previous post was at 04:49 AM ----------
One thing to try that might lessen the problem, I noticed that the voice privacy settings was off by default and since I turned it on I haven't noticed the high pitched sound and the clicking was there but less noticable. Could be just a coincidence but let me know if that does anything for you.
weinga16 said:
I'm using the unlocked pixel 2 on Verizon and I have experienced both of those issues. The high pitched sound does not happen all the time but the clicking does. So far the clicking is low volume and only noticable during conversation pauses. I hope it's something cured by a software update.
---------- Post added at 05:12 AM ---------- Previous post was at 04:49 AM ----------
One thing to try that might lessen the problem, I noticed that the voice privacy settings was off by default and since I turned it on I haven't noticed the high pitched sound and the clicking was there but less noticable. Could be just a coincidence but let me know if that does anything for you.
Click to expand...
Click to collapse
I noticed the clicking goes away when WiFi calling. High pitch noise is present at all times except when screen is locked.
I have recorded the sound here. You can also hear the electrical sound as well.
https://soundcloud.com/pwned2owned/click-sound-pixel-2-recorded
soundwave123 said:
I have recorded the sound here. You can also hear the electrical sound as well.
https://soundcloud.com/pwned2owned/click-sound-pixel-2-recorded
Click to expand...
Click to collapse
That sounds a bit like interference on the speaker, not something easy to fix in software. I'm getting my P2 tomorrow. I'll report back.
I started a thread about this at Google's product forums so that if this is a widespread issue, they can be alerted to it.
https://productforums.google.com/forum/m/#!category-topic/phone-by-google/google-pixel-2/TTCkF_SrlpQ
---------- Post added at 10:55 AM ---------- Previous post was at 10:52 AM ----------
bartolo5 said:
That sounds a bit like interference on the speaker, not something easy to fix in software. I'm getting my P2 tomorrow. I'll report back.
Click to expand...
Click to collapse
Hopefully this is similar to what plagued the iPhone 8 and can be fixed in an update. It sounds like a very similar issue.
I am experiencing the clicking noise too. It occurs all the time while the screen is on, not just in calls, but its only audible with the phone against your ear. It gave me a headache after a 20min call. It is very noticeable to me. I also hear the high frequency noise during calls if the screen is off.
Android Central also mentioned the clicking noise in their review video.
I have opened a topic on the Pixel support forums. I highly recommend anyone with this issue post there so we can get some attention to this issue.
https://productforums.google.com/fo...!msg/phone-by-google/XuQgtm5dK8I/7SZD7EfxAAAJ
bartolo5 said:
That sounds a bit like interference on the speaker, not something easy to fix in software. I'm getting my P2 tomorrow. I'll report back.
Click to expand...
Click to collapse
Yeah, it never occured to me before to hold the earpiece on my phone to my ear, when not making a call. But I just tried it with my Nexus 4 (that I'm replacing with a Pixel 2). When the screen is on, with my Nexus 4, but not in a call, I hear a static-like noise and an electronicy noise; it is very faint and only audible in a very quiet setting. When the screen is off I hear only the static noise and it seems even more faint. I don't notice anything during calls, because I assume the sound of my caller is far louder and drowns out any background static.
Thinking about it, it seems like any speaker, connected to an amplifier, with the volume all the way up (my usual setting on my Nexus 4) makes static and electronic noises. In my car, if I turn the stereo all the way up, without playing anything, there's quite a bit of noise coming through the speakers. And one is certainly use to hearing the hum of speakers, when a powerful sound system is turned on.
I'm assuming that when the system is on, there is a completed circuit to the speaker, and it is difficult to have a pefectly clean signal. Any surrounding electro-magnetic activity (of which there is a lot in a phone, the power source; the cellular, wifi, and bluetooth radios; probably elements of how the screen functions) would potentially create interference in the voltage on the circuit to the speaker (i.e. earpiece), in essence creating micro-voltages that would cause noise in the speaker. After all, that's all a speaker does, it turns amplitude in voltage into sound (I think, I'm not an expert on this). So tiny random voltages from interfence would create noise of some sort or another.
I wonder if it's almost impossible not to have this effect with a speaker (you'd have to have a perfectly clean power source with no interference and everything connected to the speaker would have to be perfectly shielded).
Anyway, obviously this sort of phenomenon can be more or less noticeable. So I wonder if all phones do this, but it's more noticeable on the Pixel 2 for some reason.
The clicking noise is more interesting, because it's regularity reflects some sort of interference that is not just random interference from other electronic components. It's also curious that a couple people report not having this issue on the Pixel 2--maybe it's there, but much less noticeable?
Anyway, I'll be interested if people replace the device and get another one without the issue.
Goes away when camera is open. Make a call then open camera. Sound is gone.
Can confirm my Pixel 2 also has this clicking + hissing noise. It happens ALL the time when the screen is on, and obviously is a lot more obvious when you are using the phone for a phone call. Has nothing to do with RF cell output because it also happens when using the speaker in airplane mode + wifi. hopefully there's a software fix for this, but it just sound like interference from the circuits into the speaker... Although it's not super annoying it should not be happening.
I am experiencing the same problem as well
---------- Post added at 04:44 AM ---------- Previous post was at 04:39 AM ----------
davwman said:
Goes away when camera is open. Make a call then open camera. Sound is gone.
Click to expand...
Click to collapse
Mine goes away too when the camera is open
I've contacted support and have a replacement on the way. Hopefully it's gone. I don't have much confidence
Can anyone confirm that this does not happen to some degree on all phones?
As I note above, though I never thought before to put the earpiece to my ear when I'm not making a call on my old Nexus 4, after reading this I discovered it also makes static and electronic interference noises when the screen is on. In fact, it's even there, but only very faintly, when it's off. It does not make a ticking sound, though, which I can imagine is more annoying, especially if it is audible during calls.
Anyway, I'm just wondering it it's reasonable to expect there to be no sound like this at all. Maybe it's just more pronounced and obvious on the Pixel 2, but not necessarily unexpected on a smartphone.
Also, are there any more people other than the OP who has a Pixel 2 that does not make the clicking sound (he said his wife's does not, but his does)?
*
[Edit: Okay, I just started setting up my Pixel 2 and I definitely have the clicking sound. I'm officially annoyed. It's only there when the phone is unlocked, not when the screen is on but the phone is locked. Definitely audible during calls.
I do also hear a static noise and some high pitched electronic sounds, when the screen is locked, but it's pretty faint and not significantly different from what I've described on my Nexus 4. So to me the clicking sound is the real issue.]
*
[Edit 2: The clicking sound went away.
I have no idea what caused this, if anything. I factory reset the phone, just so I'd be able to tell customer support I'd already tried that, and it did not help. The clicking was still there. Then I was going through and changing settings--most of which I had done before the factory reset and the clicking sound was still there. The only thing I can think of is that I was disabling a lot of the app permissions. I think I disabled more this time than before the factory reset. I prefer not to allow access to the microphone, location, anything that seems privacy related, if not necessary. So I was even disabling stuff for the Google app and Google play services, which in several instances gave me a warning that the phone might no work properly, but I did it anyway. It was soon after this that I notice the clicking sound was gone.
I tried re-enabling a few things having to do with the micophone (thinking that could create feedback or something), but that did not bring the clicking sound back.
Something else I did that I hadn't done before the factory reset was calibrate the compass. I noticed it was way off in the maps, so I just did the figure eight flipping around motion that maps sometimes prompts one to do to calibrate the compass. That did fix the compass.
Anyway, perhaps the disappearance of the clicking had nothing to do with any of these settings. I'm a bit mystified and baffled. I'd also been charging the phone at the same time.
The high pitched electronic sound I was hearing is also less noticeable. I don't hear it with my ear to the earpiece; but I just discovered it's much more noticeable with my ear to the top back of the phone. I do still hear the faint static noise that I described in the earpiece.
Lastly, this could be totally unrelated, but wondering if the clicking is just from something not being put together correctly, I tapped the phone on the top edge and notice that something sounds faintly loose or like it's ratting in the top of the phone. I don't hear this anywhere else on the phone and it only works by tapping the phone on the side at the top or on the edge of the top. Actually, I can hear something similar, but lower pitched tapping the phone on the bottom. It's more like something vibrating inside the phone, than like something is loose. Perhaps components in the speakers? I assume there are small moving components in the speakers for them to function (or maybe not?). I notice I can provoke a similar sound from the earpiece in my Nexus 4. Anyone else notice this?
Anyway, I hope this is somehow helpful. I suppose I won't be surprised if the clicking sound comes back.]
I just noticed this same hissing sound is heard on recorded videos!
cb474 said:
Can anyone confirm that this does not happen to some degree on all phones?
As I note above, though I never thought before to put the earpiece to my ear when I'm not making a call on my old Nexus 4, after reading this I discovered it also makes static and electronic interference noises when the screen is on. In fact, it's even there, but only very faintly, when it's off. It does not make a ticking sound, though, which I can imagine is more annoying, especially if it is audible during calls.
Anyway, I'm just wondering it it's reasonable to expect there to be no sound like this at all. Maybe it's just more pronounced and obvious on the Pixel 2, but not necessarily unexpected on a smartphone.
Also, are there any more people other than the OP who has a Pixel 2 that does not make the clicking sound (he said his wife's does not, but his does)?
*
[Edit: Okay, I just started setting up my Pixel 2 and I definitely have the clicking sound. I'm officially annoyed. It's only there when the phone is unlocked, not when the screen is on but the phone is locked. Definitely audible during calls.
I do also hear a static noise and some high pitched electronic sounds, when the screen is locked, but it's pretty faint and not significantly different from what I've described on my Nexus 4. So to me the clicking sound is the real issue.]
*
[Edit 2: The clicking sound went away.
I have no idea what caused this, if anything. I factory reset the phone, just so I'd be able to tell customer support I'd already tried that, and it did not help. The clicking was still there. Then I was going through and changing settings--most of which I had done before the factory reset and the clicking sound was still there. The only thing I can think of is that I was disabling a lot of the app permissions. I think I disabled more this time than before the factory reset. I prefer not to allow access to the microphone, location, anything that seems privacy related, if not necessary. So I was even disabling stuff for the Google app and Google play services, which in several instances gave me a warning that the phone might no work properly, but I did it anyway. It was soon after this that I notice the clicking sound was gone.
I tried re-enabling a few things having to do with the micophone (thinking that could create feedback or something), but that did not bring the clicking sound back.
Something else I did that I hadn't done before the factory reset was calibrate the compass. I noticed it was way off in the maps, so I just did the figure eight flipping around motion that maps sometimes prompts one to do to calibrate the compass. That did fix the compass.
Anyway, perhaps the disappearance of the clicking had nothing to do with any of these settings. I'm a bit mystified and baffled. I'd also been charging the phone at the same time.
The high pitched electronic sound I was hearing is also less noticeable. I don't hear it with my ear to the earpiece; but I just discovered it's much more noticeable with my ear to the top back of the phone. I do still hear the faint static noise that I described in the earpiece.
Lastly, this could be totally unrelated, but wondering if the clicking is just from something not being put together correctly, I tapped the phone on the top edge and notice that something sounds faintly loose or like it's ratting in the top of the phone. I don't hear this anywhere else on the phone and it only works by tapping the phone on the side at the top or on the edge of the top. Actually, I can hear something similar, but lower pitched tapping the phone on the bottom. It's more like something vibrating inside the phone, than like something is loose. Perhaps components in the speakers? I assume there are small moving components in the speakers for them to function (or maybe not?). I notice I can provoke a similar sound from the earpiece in my Nexus 4. Anyone else notice this?
Anyway, I hope this is somehow helpful. I suppose I won't be surprised if the clicking sound comes back.]
Click to expand...
Click to collapse
Rattling is likely the ois of the camera
Reported... waiting for feedback... Hold on everyone...anyone with pixel 2 xl can confirm if its also happening on the bigger one?
turn off nfc... temporary work around for the meantime...
For info I don't believe i'm getting this, i've used the unit pretty extensively since i received on Wednesday. I'm in the UK and have the White 64Gb edition.
Wow, this is unacceptable. I am waiting for my Pixel 2 XL to arrive next week, if I have this issue it is going back to Google. For the money they ask you would think they test things like this.
Hi. I have problem with very quiet calls. It's really hard to speak with someone when I'm outside because I can't hear them. I think it's not speakers problem, because they play music properly. I'm now on eXistenZ Marshmallow, but I had this problem also on stock Sony Marshmallow. Do anyone know how to repair it?
Did you replaced the screen ? it's common , the speaker become faulty when you change the screen
I'm not sure because I'm second owner of this phone, but I think screen or speaker was changed in Sony service.
Solved
I one had that problem.
It was really annoying and made me nervous ...
I did a lot of searches and tried everything that could solve the problem, no success. I almost gave up.
I finally found a thread here in xda that gave an unexpected solution, it worked like a charm.
The solution was to clean up the speaker using a needle or something similar. I actually found the speaker was almost totally covered with dust turned into a solid paste because of sweat, water droplets, ...
I'm very satisfied by the result. I would like to give credits to the guy who wrote this first but I don't remember the thread where I found this solution. Sorry.
I hope this will help whoever has the same problem.
I have already tried that, no improvement. Maybe there is any app or mod for increasing speaker volume?
szerwony said:
I have already tried that, no improvement. Maybe there is any app or mod for increasing speaker volume?
Click to expand...
Click to collapse
I had the same problem and a needle didn't solve the problem. I looked under a Microscope and the needle tip was still too big for the tiny speaker protection matrix. What I did is I used a chewing gum (works also with something other sticky like blue tack) and pressed it in the speaker and when I took it out, loads of dust was sticking to the chewing gum. I repeated the process a few times and the speaker volume was ok again.