Audio Issues on Tablet - Help - Galaxy Note 10.1 Q&A, Help & Troubleshooting

Does anyone have white noise/static feedback issues with the audio? Its easier to notice when I use in-ear earbuds, but if I place my ears next to the speakers I can hear it as well. I'm not sure how to describe it but it doesn't distort the noise, its almost like a layer or white noise.
It only happens when the tablet is in use, someways to easily make it occur is by pressing apps/status bar/unlock screen but after a few seconds it goes away. However when I'm listening to music the white noise is always there, especially noticeable in soft/low instrumental music. Is this normal, does this happen to anyone else?
I already sent in one of my tablets for repairs only to have it sent back saying it was fixed when it wasn't. Then I had to send it back again for a replacement, and now this new tablet has the same issue. After all this I'm not sure if this is just normal or am i just that unlucky.
Please can anyone tell me if they have any noticeable audio issues so i know if i need to return this tablet again.

I had an issue before that the speaker would crackle in YouTube. But I think that was a software issue. Whatever you described does not sound normal to me. I don't notice any kind of white noise during normal use.
Sent from my SPH-D710 using xda premium

Ray_jai said:
Does anyone have white noise/static feedback issues with the audio?
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Click to collapse
No. Not from the speakers, over BT, or via a 3.5MM connection. And I have a pretty decent set of headphones that would definitely pick-up any distortion. The fact your experiencing it with all audio out makes it seem like s/w. It's not unusual to hear reports of the occasional 3.5MM jack being bad but most of the other audio related h/w is part of the circuit board. Try doing a factory reset. If it's gone after that it's something s/w or app related.

BarryH_GEG said:
No. Not from the speakers, over BT, or via a 3.5MM connection. And I have a pretty decent set of headphones that would definitely pick-up any distortion. The fact your experiencing it with all audio out makes it seem like s/w. It's not unusual to hear reports of the occasional 3.5MM jack being bad but most of the other audio related h/w is part of the circuit board. Try doing a factory reset. If it's gone after that it's something s/w or app related.
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Click to collapse
I did a factory reset and it the audio issue is still visible. :/ does this mean i need to exchange my tablet again?

Ray_jai said:
I did a factory reset and it the audio issue is still visible. :/ does this mean i need to exchange my tablet again?
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Click to collapse
Yep. It sounds like a h/w problem.

Can you guys try these two tests below and see if you hear it? Wear earbuds, preferably in-ear earbuds as it seems to pick it up a lot clearer, and be in a silent room when doing this.
Method 1
Turn the tablet on and have it on the unlock screen, wear the earbuds and make sure not to do anything, it should be silent. Proceed to unlock the screen and see if you hear any audible white noise in the background, after a few seconds you should hear a very low but audible click. After that click the white noise disappears.
Method 2
Have the tablet unlocked, and have your earbuds on. Make sure you don't do anything for a few seconds due to the nature of this test. After that proceed to expand the notification bar (lower right corner). After it expands see if you hear any audible white noise, after a few seconds there should be a click and the white noise disappears.
Those methods are the best and easiest way to explain how I replicated the noise. I've come to believe this is a hardware issue and a design flaw in the tablet because all the note 10.1 floor models at my local best buys also have this issue.

Ray_jai said:
Does anyone have white noise/static feedback issues with the audio? Its easier to notice when I use in-ear earbuds, but if I place my ears next to the speakers I can hear it as well. I'm not sure how to describe it but it doesn't distort the noise, its almost like a layer or white noise.
It only happens when the tablet is in use, someways to easily make it occur is by pressing apps/status bar/unlock screen but after a few seconds it goes away. However when I'm listening to music the white noise is always there, especially noticeable in soft/low instrumental music. Is this normal, does this happen to anyone else?
I already sent in one of my tablets for repairs only to have it sent back saying it was fixed when it wasn't. Then I had to send it back again for a replacement, and now this new tablet has the same issue. After all this I'm not sure if this is just normal or am i just that unlucky.
Please can anyone tell me if they have any noticeable audio issues so i know if i need to return this tablet again.
Click to expand...
Click to collapse
YES! I posted something about this, with STATIC in the title, but received no responses. I get a squeaky kind of static, most evident with earbuds. I'm using Shure and they're awesome, so I don't think it's them. I'm going to try another pair, just to isolate the issue. But I hear it during videos and music. During videos, if there's no sound at a particular point in the video, I don't hear it, but as soon as someone speaks, it's there right along with the audio, in sync with it.
It's REALLY annoying, as it makes listening to soft, quiet music as I fall asleep pretty impossible.

loribuono said:
YES! I posted something about this, with STATIC in the title, but received no responses. I get a squeaky kind of static, most evident with earbuds. I'm using Shure and they're awesome, so I don't think it's them. I'm going to try another pair, just to isolate the issue. But I hear it during videos and music. During videos, if there's no sound at a particular point in the video, I don't hear it, but as soon as someone speaks, it's there right along with the audio, in sync with it.
It's REALLY annoying, as it makes listening to soft, quiet music as I fall asleep pretty impossible.
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Click to collapse
I'm glad someone else hears this, can you try the 2 methods I listed in the post before yours? I want to see if the white noise is the same one I'm hearing.

Related

[Q] Headphone Jack - Hiss / Static?

I hate bluetooth with a passion. I am a earbud/headset guy.
I noticed when I first got my Skyrocket that there was always a background hiss, like the sound you get out of speakers when it is not shielded good enough.
Any other owners try this? Use the stock headset or iphone earbuds then simply launch an App enough to get it to play a simple sound... do you here a slight hiss for a few seconds after the sound plays?
Also try calling someone using the headset and listen for background noise. I just got a replacement Skyrocket in and it is making the same noise. If I use the speakerphone or Bluetooth it is fine.
My last phone the I had was an Infuse. It is still in my possession and I retested. The hiss is there but it is so quiet I almost could not hear it.
Please let me know if you notice this, it is driving me crazy!
I posted about this shortly after release. Mine does it VERY noticeably, only in the car, only while charging. All 5 skyrockets have done it.
I have found No fix
Redbeard80 said:
I hate bluetooth with a passion. I am a earbud/headset guy.
I noticed when I first got my Skyrocket that there was always a background hiss, like the sound you get out of speakers when it is not shielded good enough.
Any other owners try this? Use the stock headset or iphone earbuds then simply launch an App enough to get it to play a simple sound... do you here a slight hiss for a few seconds after the sound plays?
Also try calling someone using the headset and listen for background noise. I just got a replacement Skyrocket in and it is making the same noise. If I use the speakerphone or Bluetooth it is fine.
My last phone the I had was an Infuse. It is still in my possession and I retested. The hiss is there but it is so quiet I almost could not hear it.
Please let me know if you notice this, it is driving me crazy!
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using XDA App
00mred00 said:
I posted about this shortly after release. Mine does it VERY noticeably, only in the car, only while charging. All 5 skyrockets have done it.
I have found No fix
Click to expand...
Click to collapse
I can hear it regardless of what the phone is doing. Charging doesn't seem to make a difference as far as I can tell.
Thanks for the feedback in any case. I really... really like the phone other than that.
Its much worse when charging. Search YouTube for "skyrocket feedback'
Oddly enough I can't get it to do it under other scenarios
Redbeard80 said:
I can hear it regardless of what the phone is doing. Charging doesn't seem to make a difference as far as I can tell.
Thanks for the feedback in any case. I really... really like the phone other than that.
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Click to collapse
Sent from my SAMSUNG-SGH-I727 using XDA App
Redbeard80 said:
I hate bluetooth with a passion. I am a earbud/headset guy.
I noticed when I first got my Skyrocket that there was always a background hiss, like the sound you get out of speakers when it is not shielded good enough.
Any other owners try this? Use the stock headset or iphone earbuds then simply launch an App enough to get it to play a simple sound... do you here a slight hiss for a few seconds after the sound plays?
Also try calling someone using the headset and listen for background noise. I just got a replacement Skyrocket in and it is making the same noise. If I use the speakerphone or Bluetooth it is fine.
My last phone the I had was an Infuse. It is still in my possession and I retested. The hiss is there but it is so quiet I almost could not hear it.
Please let me know if you notice this, it is driving me crazy!
Click to expand...
Click to collapse
If you are within your 30 days buyers remorse or have insurance, get it switched out. I believe its a defective issue. I had that happen on my white SGS2SR and I returned it for a new one in box and it no longer has that issue.
s0cal said:
If you are within your 30 days buyers remorse or have insurance, get it switched out. I believe its a defective issue. I had that happen on my white SGS2SR and I returned it for a new one in box and it no longer has that issue.
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Click to collapse
I called ATT up and complained. They sent me another skyrocket that is brand new in the box. It also makes the same noise.
I am more curious to hear if anyone else can hear the noise as I have described it.
Skyrocket Hiss
I'm right there with you. Never noticed it until today because thinking back, I haven't used the headphones yet. I was trying to listen to Pandora and noticed a hiss and crackle. It's gotta be interference because i notice it picks up a little when the screen is on. But It happens whenever there's sound that has or is playing. I notice it during quiet parts of videos or songs and when you unlock the phone it hisses for a second (with the unlock sound) and then shuts down until you go to play anything with audio. I can't handle it. Is this on all skyrockets for certain? Software fix? I'm not paying as much as I did for this to be a problem. I know it sounds picky but it really does bother me during use.
I am not sure myself. I can tell you that I had 3 brand new skyrockets lined up and they all made the exact same noises. I ended up selling the one I did not returnes and got a open box Galaxy Nexus from Expansys. I has it's own issues (like the screen) but the audio jack has no problems.
if you have root try installing voodoo control it helps with audio playback
Redbeard80 said:
I am not sure myself. I can tell you that I had 3 brand new skyrockets lined up and they all made the exact same noises. I ended up selling the one I did not returnes and got a open box Galaxy Nexus from Expansys. I has it's own issues (like the screen) but the audio jack has no problems.
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Man that's a bummer. I'm not sure I can give up LTE now that I've had a taste. I'm going in this weekend to the store and will test every phone they have to see if it's maybe a specific batch problem. I have a couple more weeks of my 30 day comfort zone. This phone is just perfect for me apart from that one flaw. Unfortunately I do try to use it for music so I'm having trouble getting over the fact. How do you like the nexus? I was holding out for that when my captivate fell apart.
The noise while charging is normally not a phone issue and will likely happen with a lot of devices. It's the grounding issue with the CAR chargers and the Headphone Aux in.
I been in Car audio for many many years and have competed in IASCA SQ comps. One of the biggest offenses is 'alternator whine'. Isolating any alternator whine from the sound system was always the factor of proper grounding and wiring. If you run your amp power cable, RCA signal cables and speaker cables to where they crossed the powers cable, you're bound to get the noise.
It all depends on the car, the wiring, the grounding etc etc.
My Galaxy s I has an EXCELLENT audio codec/dac and on it's own is a great player. But in my car as soon as I plug in power and use aux, it's unbearable.
Even though the Skyrocket suffers from poor audio on it's own, the whine while plugged into a car's 12v socket is not Skyrockets fault.
Pull your car into your drive way and use a 120v regular charger and then plug the aux into the car, turn on the car.... you won't hear the whine/noise.
All very good info....but out of our 6 android devices and two iPhones....the skyrockets are the only two that do it.
n19htmare said:
The noise while charging is normally not a phone issue and will likely happen with a lot of devices. It's the grounding issue with the CAR chargers and the Headphone Aux in.
I been in Car audio for many many years and have competed in IASCA SQ comps. One of the biggest offenses is 'alternator whine'. Isolating any alternator whine from the sound system was always the factor of proper grounding and wiring. If you run your amp power cable, RCA signal cables and speaker cables to where they crossed the powers cable, you're bound to get the noise.
It all depends on the car, the wiring, the grounding etc etc.
My Galaxy s I has an EXCELLENT audio codec/dac and on it's own is a great player. But in my car as soon as I plug in power and use aux, it's unbearable.
Even though the Skyrocket suffers from poor audio on it's own, the whine while plugged into a car's 12v socket is not Skyrockets fault.
Pull your car into your drive way and use a 120v regular charger and then plug the aux into the car, turn on the car.... you won't hear the whine/noise.
Click to expand...
Click to collapse
Sent from my SGH-T989 using XDA App
Wow, bad screen and bad audio...
n19htmare said:
The noise while charging is normally not a phone issue and will likely happen with a lot of devices. It's the grounding issue with the CAR chargers and the Headphone Aux in.
<snip>
Pull your car into your drive way and use a 120v regular charger and then plug the aux into the car, turn on the car.... you won't hear the whine/noise.
Click to expand...
Click to collapse
The issues I have had are not while charging, only when using headphones.
TrCeaAstTer said:
Man that's a bummer. I'm not sure I can give up LTE now that I've had a taste. I'm going in this weekend to the store and will test every phone they have to see if it's maybe a specific batch problem. I have a couple more weeks of my 30 day comfort zone. This phone is just perfect for me apart from that one flaw. Unfortunately I do try to use it for music so I'm having trouble getting over the fact. How do you like the nexus? I was holding out for that when my captivate fell apart.
Click to expand...
Click to collapse
I realllly like the Nexus. ICS is great for the most part and it is nice to be able to flash roms that are straight from google.
Also the phone feels a bit more solid and a little heavier (GSM version) than the Skyrocket in a good way. I do have the grey screen issues at low light levels that other people complain about but at >40% brightness it is pretty much a non issue.
Mine does it too, but it doesn't particularly bother me. I think it might even be a software issue, as the hiss cuts out a few seconds after a sound plays.
Frogacuda said:
Mine does it too, but it doesn't particularly bother me. I think it might even be a software issue, as the hiss cuts out a few seconds after a sound plays.
Click to expand...
Click to collapse
Isn't that the strangest part!? I think I could get over the fuzz when music is playing, just gotta turn the volume up a bit. But the killer for me was when I tried using the headset during a phone call and it was a lot more noticeable then I dunno I'm just still so in love with everything else about the phone that I've been reluctant to take it back.
I have this hope where maybe we all got the same batch and they're all a bit defective. I'm waiting until as close to my 30 day mark as possible to ask for another one and then we'll see. If it's still a problem then I think I'll just make due and hope it is a software problem.
Okay so new solution! Wait for the Samsung Galaxy S II Skyrocket HD and see if IT has an audio hiss lol. I mean seriously how many models are they gonna push out before it's over. I'd be so mad if i got the original GSII.

Buzzing/Humming Sound

Hey All -
I ran a quick search and didn't find this problem. I wanted to document it for posterity.
My phone makes a buzzing sound. I've seen it in every ROM I've tried so far (seems to be a hardware problem).
The sound is faint, is unaffected by media volume, and goes away when wifi is turned off. The phone appears to shut off the sound hardware when sound hasn't been played for a while in order to save battery. This makes the buzzing stop. But if a notification comes in, or there is a quiet part of a song, you can totally hear it.
It exists regardless of the ROM I have installed.
The sound is like what you'd hear in an older computer with something called crosstalk. Back in the day, (and to an extent still), various components in the hardware would generate EMI and would affect the sound quality in sound cards. For example, I had an Adlib card that would buzz a little every time the hard drive would read/write to disk.
This sounds just like that.
Anyway... just vote in the poll/comment if you're having this problem. Please post to the thread if you have a solution. I'm not expecting much though. I'm pretty sure I'd basically need a new phone for this to go away.
I get a very slight buzzing in my phones, completely unaffected by wifi. Only happens with my CX300 in-ears, any open earphones i havn't heard any noticable buzzing (though have no tried any type of headphones yet). Using Voodoo sound, lowering the amplifier dB gain and putting the media volume up reduces it a touch.
I grabbed a pair of iphone earphones and the nexus s earphones to test it with some more types, no noticeable buzzing. Also, both their sound quality is appalling in comparison to cheap sennheisers.
Yeah, that's different than me. It sounds like your CX300s might be dying.
I've got some Klipsch S4i ear buds and Bose QC3s that both have the same problem. Its loud and clear enough though that I'm sure I could hear it with cheaper headphones.
I can turn the volume all the way to zero and still hear it. When I turn it up, it doesn't make it louder though, which is "nice".
I've been all over the voodoo sound settings and nothing helps.
That's a shame, your phone probably suffers a noticeable case of leakage between the components. Could this possibly be classified as a defect and be fixed/replaced under warranty?
Also, my CX300s have no hiss on a higher quality dac and it was noticeably louder on my old nokia. I guess they're just more sensitive, they are only 16 ohm after all. No drama for me
It might qualify as a defect. I'd have to bug Samsung I guess. I could see Samsung just telling me to deal with it. It doesn't make a lot of business sense to replace a $500 phone because the headphones hiss when wifi is enabled.
It would sure make me a lot happier about buying Samsung stuff in the future though.
That's really weird about your headphones. Unless the audio quality on the CX300s is far superior over the iphone/nexus s ones, I would expect them all to behave the same way. Even then, it would be very subtle. Maybe the Nexus S doesn't ground the headphone jack very well for your headphones?
You could give them a call/email and see how it works out, but you'll probably be left without a phone for a few weeks if you send it so probably not worth it for you either.
Definitely far superior in comparison, but not nearly superior earphones Possibly a grounding issue, could even be just an unlucky set of Sennheisers that i got and have always been like this. They are out and about anyway, take a good beating and have been rock solid. Hopefully soon i'll be getting a decent pair of headphones for home use, funds allowing.
My laptop does the same thing, I'm thinking it is just interference with the headphones and your phone. might also be a lose wire or something in the phone or headphones :/
I know that this is old tread, but I had the same problem and solution might help someone.
In my case, the source of the buzz was charger (poor power supply filtering in cheap switching sources). I bought some cheap car charger/dock, and whenever I plugged my phone into it I would get lots of buzzing noise. Of course, I used it every time when in car, so I did not notice correlation for a while.
Using better charger solved my problem.
If by any chance you are charging your phone while you listening to music and getting lots of buzz, try disconnecting power cable to phone and see if there is noticeable difference. If there is, you found your problem.
Thanks for letting us know grejigl. Although not the source of my particular (non) issue, i can see it helping out someone else down the road.
I'm running on battery power when it happens to me. I'm pretty sure its caused by something related to WiFi because as soon as I shut WiFi off, the buzzing is gone.

Surface pro microphone issue

i got surface pro on the first day morning. and I found this microphone problem hours ago when I first make a Skype phone call with my friend.
My friend told me that there is very loud background noise. So I make some tests with several recorder app in different room and tried to unplug power . And the noise is not caused by fan. The background noise is big enough to be noticed (very big in some sense) and sound like electronic noise. Like electromagnetic interference.
So I wonder if you guys have the same problem? or I guess I need to replace for a new one.... I always get bad luck on electronic stuff...
Could anyone try it out? thank you.
2haoxiaoyi said:
Could anyone try it out? thank you.
Click to expand...
Click to collapse
Record the sound, post a clip. Frankly, I doubt unusable background noise pickup by the mic would be acceptable, so it's not at all likely all of them do this.
For kicks, did you crank up the mic boost or levels? Perhaps you just need to lower them...
I am having the same issues, lots of backround noise.... I am going to mess around with the mic levels when I am in a quiet location, and see how It goes. I'll post back soon.
When I tried to record an audionote in (the full version of) OneNote, I noticed that there was a LOT of background noise, like the mic levels had been turned up way too much. Turns out that was exactly the case: by default, I had been set to a 24dB gain boost! Silly Microsoft.
Setting gain to 0dB and microphone level to 75 worked just fine for me.

Distortion on loudspeaker only on calls?

Hi.
Can anyone test their loudspeaker on their Nexus 5 for me and post their results?.
My loudspeaker is fine when playing music or videos. However, when I enable the loudspeaker during a call (for hands free), if using any volume over half way it starts distorting like mad to the point its gets a little difficult to understand the person speaking.
Is this just my phone or a common fault?, it only seems to be happening when I use the loudspeaker to go hands free. Pretty annoying as it's something I use a lot.
Flam3h said:
Hi.
Can anyone test their loudspeaker on their Nexus 5 for me and post their results?.
My loudspeaker is fine when playing music or videos. However, when I enable the loudspeaker during a call (for hands free), if using any volume over half way it starts distorting like mad to the point its gets a little difficult to understand the person speaking.
Is this just my phone or a common fault?, it only seems to be happening when I use the loudspeaker to go hands free. Pretty annoying as it's something I use a lot.
Click to expand...
Click to collapse
I do not seem to be having those issue when using the phone hands free. I do notice at the high end the sounds gets a little distorted but nothing like you're experiencing.
Same issue here...now i don't know if it's software problem or should i send the phone for repair?

Clicking while on phone calls

****Update 10/27/17: I have received two phones white and black both RMA replacements and I am extremely happy to report they do NOT have either issue. I have an observation to make though regarding the high pitch sound and also why Google may not be approaching this the way we expect. The replacements do have a very very very very faint sound if you put your ear up to the phone. It is so quiet that you would need a dead silent room to hear it. I suspect this is what Google engineers think is going on with our devices and also why the response is lackluster. I will extend an olive branch to Google and admit, I would not replace the phones either if they are just like my new RMA phone. BUT! The issues these users are describing regarding the electronic noise is enough to hear in any area during every call. This is not something you can tune out. I wish you all the best and please let me know if I can help in some way. I don't want to walk away from this knowing how it feels to have that static/issue.****
*******Temporary fix - Turn off NFC******* Please still report this to google using the feedback option inside settings and about phone. *********
I received my Pixel 2 white version and have experienced clicking during phone calls. I have rebooted into safe mode, turned off wifi, bluetooth, always on listening and still experience it.
My wife got a pixel 2 as well and it does not exhibit the clicking sound.
Both phones have a high pitch frequency noise while in phone calls regardless if it is wifi or carrier signal.
I have contacted google support and they have not had any reported issues. Please post here if you have experienced high frequency noise and/or clicking. Here is a reviewer that experienced the clicking as well.
https://www.phonearena.com/reviews/Google-Pixel-2-and-Pixel-2-XL-Review_id4431/page/4
Anyone have advice on diagnosing it?
I ordered both phones from google and use them on T-Mobile.
***Clicking occurs outside of phone calls only when screen is on and unlocked. I have also tried safe mode in addition to airplane mode.***
These are the instructions Google Support gave me.
--------------
We only have the 2 options to get you another device. We can do what we call Advanced Replacement. With this, I send you labels for the original phone and a link to order the replacement. We don't charge you, but there is an authorization hold placed on your payment method until we receive the original phone. This lets you keep using the phone you have while you wait and is usually the faster option.
We also have the option for a Standard Exchange. With this, you send the bad phone back first and when it reaches our warehouse, a replacement is shipped out. This way typically takes 5-10 business days and requires no authorization hold, but you are without the phone during that time.
--------------
Mods, can you change the title to "High-frequency noise & clicking when screen is on and unlocked RMA"
No issues here. Unlocked version using Verizon.
I'm using the unlocked pixel 2 on Verizon and I have experienced both of those issues. The high pitched sound does not happen all the time but the clicking does. So far the clicking is low volume and only noticable during conversation pauses. I hope it's something cured by a software update.
---------- Post added at 05:12 AM ---------- Previous post was at 04:49 AM ----------
One thing to try that might lessen the problem, I noticed that the voice privacy settings was off by default and since I turned it on I haven't noticed the high pitched sound and the clicking was there but less noticable. Could be just a coincidence but let me know if that does anything for you.
weinga16 said:
I'm using the unlocked pixel 2 on Verizon and I have experienced both of those issues. The high pitched sound does not happen all the time but the clicking does. So far the clicking is low volume and only noticable during conversation pauses. I hope it's something cured by a software update.
---------- Post added at 05:12 AM ---------- Previous post was at 04:49 AM ----------
One thing to try that might lessen the problem, I noticed that the voice privacy settings was off by default and since I turned it on I haven't noticed the high pitched sound and the clicking was there but less noticable. Could be just a coincidence but let me know if that does anything for you.
Click to expand...
Click to collapse
I noticed the clicking goes away when WiFi calling. High pitch noise is present at all times except when screen is locked.
I have recorded the sound here. You can also hear the electrical sound as well.
https://soundcloud.com/pwned2owned/click-sound-pixel-2-recorded
soundwave123 said:
I have recorded the sound here. You can also hear the electrical sound as well.
https://soundcloud.com/pwned2owned/click-sound-pixel-2-recorded
Click to expand...
Click to collapse
That sounds a bit like interference on the speaker, not something easy to fix in software. I'm getting my P2 tomorrow. I'll report back.
I started a thread about this at Google's product forums so that if this is a widespread issue, they can be alerted to it.
https://productforums.google.com/forum/m/#!category-topic/phone-by-google/google-pixel-2/TTCkF_SrlpQ
---------- Post added at 10:55 AM ---------- Previous post was at 10:52 AM ----------
bartolo5 said:
That sounds a bit like interference on the speaker, not something easy to fix in software. I'm getting my P2 tomorrow. I'll report back.
Click to expand...
Click to collapse
Hopefully this is similar to what plagued the iPhone 8 and can be fixed in an update. It sounds like a very similar issue.
I am experiencing the clicking noise too. It occurs all the time while the screen is on, not just in calls, but its only audible with the phone against your ear. It gave me a headache after a 20min call. It is very noticeable to me. I also hear the high frequency noise during calls if the screen is off.
Android Central also mentioned the clicking noise in their review video.
I have opened a topic on the Pixel support forums. I highly recommend anyone with this issue post there so we can get some attention to this issue.
https://productforums.google.com/fo...!msg/phone-by-google/XuQgtm5dK8I/7SZD7EfxAAAJ
bartolo5 said:
That sounds a bit like interference on the speaker, not something easy to fix in software. I'm getting my P2 tomorrow. I'll report back.
Click to expand...
Click to collapse
Yeah, it never occured to me before to hold the earpiece on my phone to my ear, when not making a call. But I just tried it with my Nexus 4 (that I'm replacing with a Pixel 2). When the screen is on, with my Nexus 4, but not in a call, I hear a static-like noise and an electronicy noise; it is very faint and only audible in a very quiet setting. When the screen is off I hear only the static noise and it seems even more faint. I don't notice anything during calls, because I assume the sound of my caller is far louder and drowns out any background static.
Thinking about it, it seems like any speaker, connected to an amplifier, with the volume all the way up (my usual setting on my Nexus 4) makes static and electronic noises. In my car, if I turn the stereo all the way up, without playing anything, there's quite a bit of noise coming through the speakers. And one is certainly use to hearing the hum of speakers, when a powerful sound system is turned on.
I'm assuming that when the system is on, there is a completed circuit to the speaker, and it is difficult to have a pefectly clean signal. Any surrounding electro-magnetic activity (of which there is a lot in a phone, the power source; the cellular, wifi, and bluetooth radios; probably elements of how the screen functions) would potentially create interference in the voltage on the circuit to the speaker (i.e. earpiece), in essence creating micro-voltages that would cause noise in the speaker. After all, that's all a speaker does, it turns amplitude in voltage into sound (I think, I'm not an expert on this). So tiny random voltages from interfence would create noise of some sort or another.
I wonder if it's almost impossible not to have this effect with a speaker (you'd have to have a perfectly clean power source with no interference and everything connected to the speaker would have to be perfectly shielded).
Anyway, obviously this sort of phenomenon can be more or less noticeable. So I wonder if all phones do this, but it's more noticeable on the Pixel 2 for some reason.
The clicking noise is more interesting, because it's regularity reflects some sort of interference that is not just random interference from other electronic components. It's also curious that a couple people report not having this issue on the Pixel 2--maybe it's there, but much less noticeable?
Anyway, I'll be interested if people replace the device and get another one without the issue.
Goes away when camera is open. Make a call then open camera. Sound is gone.
Can confirm my Pixel 2 also has this clicking + hissing noise. It happens ALL the time when the screen is on, and obviously is a lot more obvious when you are using the phone for a phone call. Has nothing to do with RF cell output because it also happens when using the speaker in airplane mode + wifi. hopefully there's a software fix for this, but it just sound like interference from the circuits into the speaker... Although it's not super annoying it should not be happening.
I am experiencing the same problem as well
---------- Post added at 04:44 AM ---------- Previous post was at 04:39 AM ----------
davwman said:
Goes away when camera is open. Make a call then open camera. Sound is gone.
Click to expand...
Click to collapse
Mine goes away too when the camera is open
I've contacted support and have a replacement on the way. Hopefully it's gone. I don't have much confidence
Can anyone confirm that this does not happen to some degree on all phones?
As I note above, though I never thought before to put the earpiece to my ear when I'm not making a call on my old Nexus 4, after reading this I discovered it also makes static and electronic interference noises when the screen is on. In fact, it's even there, but only very faintly, when it's off. It does not make a ticking sound, though, which I can imagine is more annoying, especially if it is audible during calls.
Anyway, I'm just wondering it it's reasonable to expect there to be no sound like this at all. Maybe it's just more pronounced and obvious on the Pixel 2, but not necessarily unexpected on a smartphone.
Also, are there any more people other than the OP who has a Pixel 2 that does not make the clicking sound (he said his wife's does not, but his does)?
*
[Edit: Okay, I just started setting up my Pixel 2 and I definitely have the clicking sound. I'm officially annoyed. It's only there when the phone is unlocked, not when the screen is on but the phone is locked. Definitely audible during calls.
I do also hear a static noise and some high pitched electronic sounds, when the screen is locked, but it's pretty faint and not significantly different from what I've described on my Nexus 4. So to me the clicking sound is the real issue.]
*
[Edit 2: The clicking sound went away.
I have no idea what caused this, if anything. I factory reset the phone, just so I'd be able to tell customer support I'd already tried that, and it did not help. The clicking was still there. Then I was going through and changing settings--most of which I had done before the factory reset and the clicking sound was still there. The only thing I can think of is that I was disabling a lot of the app permissions. I think I disabled more this time than before the factory reset. I prefer not to allow access to the microphone, location, anything that seems privacy related, if not necessary. So I was even disabling stuff for the Google app and Google play services, which in several instances gave me a warning that the phone might no work properly, but I did it anyway. It was soon after this that I notice the clicking sound was gone.
I tried re-enabling a few things having to do with the micophone (thinking that could create feedback or something), but that did not bring the clicking sound back.
Something else I did that I hadn't done before the factory reset was calibrate the compass. I noticed it was way off in the maps, so I just did the figure eight flipping around motion that maps sometimes prompts one to do to calibrate the compass. That did fix the compass.
Anyway, perhaps the disappearance of the clicking had nothing to do with any of these settings. I'm a bit mystified and baffled. I'd also been charging the phone at the same time.
The high pitched electronic sound I was hearing is also less noticeable. I don't hear it with my ear to the earpiece; but I just discovered it's much more noticeable with my ear to the top back of the phone. I do still hear the faint static noise that I described in the earpiece.
Lastly, this could be totally unrelated, but wondering if the clicking is just from something not being put together correctly, I tapped the phone on the top edge and notice that something sounds faintly loose or like it's ratting in the top of the phone. I don't hear this anywhere else on the phone and it only works by tapping the phone on the side at the top or on the edge of the top. Actually, I can hear something similar, but lower pitched tapping the phone on the bottom. It's more like something vibrating inside the phone, than like something is loose. Perhaps components in the speakers? I assume there are small moving components in the speakers for them to function (or maybe not?). I notice I can provoke a similar sound from the earpiece in my Nexus 4. Anyone else notice this?
Anyway, I hope this is somehow helpful. I suppose I won't be surprised if the clicking sound comes back.]
I just noticed this same hissing sound is heard on recorded videos!
cb474 said:
Can anyone confirm that this does not happen to some degree on all phones?
As I note above, though I never thought before to put the earpiece to my ear when I'm not making a call on my old Nexus 4, after reading this I discovered it also makes static and electronic interference noises when the screen is on. In fact, it's even there, but only very faintly, when it's off. It does not make a ticking sound, though, which I can imagine is more annoying, especially if it is audible during calls.
Anyway, I'm just wondering it it's reasonable to expect there to be no sound like this at all. Maybe it's just more pronounced and obvious on the Pixel 2, but not necessarily unexpected on a smartphone.
Also, are there any more people other than the OP who has a Pixel 2 that does not make the clicking sound (he said his wife's does not, but his does)?
*
[Edit: Okay, I just started setting up my Pixel 2 and I definitely have the clicking sound. I'm officially annoyed. It's only there when the phone is unlocked, not when the screen is on but the phone is locked. Definitely audible during calls.
I do also hear a static noise and some high pitched electronic sounds, when the screen is locked, but it's pretty faint and not significantly different from what I've described on my Nexus 4. So to me the clicking sound is the real issue.]
*
[Edit 2: The clicking sound went away.
I have no idea what caused this, if anything. I factory reset the phone, just so I'd be able to tell customer support I'd already tried that, and it did not help. The clicking was still there. Then I was going through and changing settings--most of which I had done before the factory reset and the clicking sound was still there. The only thing I can think of is that I was disabling a lot of the app permissions. I think I disabled more this time than before the factory reset. I prefer not to allow access to the microphone, location, anything that seems privacy related, if not necessary. So I was even disabling stuff for the Google app and Google play services, which in several instances gave me a warning that the phone might no work properly, but I did it anyway. It was soon after this that I notice the clicking sound was gone.
I tried re-enabling a few things having to do with the micophone (thinking that could create feedback or something), but that did not bring the clicking sound back.
Something else I did that I hadn't done before the factory reset was calibrate the compass. I noticed it was way off in the maps, so I just did the figure eight flipping around motion that maps sometimes prompts one to do to calibrate the compass. That did fix the compass.
Anyway, perhaps the disappearance of the clicking had nothing to do with any of these settings. I'm a bit mystified and baffled. I'd also been charging the phone at the same time.
The high pitched electronic sound I was hearing is also less noticeable. I don't hear it with my ear to the earpiece; but I just discovered it's much more noticeable with my ear to the top back of the phone. I do still hear the faint static noise that I described in the earpiece.
Lastly, this could be totally unrelated, but wondering if the clicking is just from something not being put together correctly, I tapped the phone on the top edge and notice that something sounds faintly loose or like it's ratting in the top of the phone. I don't hear this anywhere else on the phone and it only works by tapping the phone on the side at the top or on the edge of the top. Actually, I can hear something similar, but lower pitched tapping the phone on the bottom. It's more like something vibrating inside the phone, than like something is loose. Perhaps components in the speakers? I assume there are small moving components in the speakers for them to function (or maybe not?). I notice I can provoke a similar sound from the earpiece in my Nexus 4. Anyone else notice this?
Anyway, I hope this is somehow helpful. I suppose I won't be surprised if the clicking sound comes back.]
Click to expand...
Click to collapse
Rattling is likely the ois of the camera
Reported... waiting for feedback... Hold on everyone...anyone with pixel 2 xl can confirm if its also happening on the bigger one?
turn off nfc... temporary work around for the meantime...
For info I don't believe i'm getting this, i've used the unit pretty extensively since i received on Wednesday. I'm in the UK and have the White 64Gb edition.
Wow, this is unacceptable. I am waiting for my Pixel 2 XL to arrive next week, if I have this issue it is going back to Google. For the money they ask you would think they test things like this.

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