Related
i dropped my Fuze today and i cracked the screen. I'm trying to figure out if its the digitizer that cracked or the LCD can anyone tell me how to check. The screen looks fine when i have it on the black background its hardly noticeable, but when I text you can tell its cracked pretty nicely. I can still use it and see everything just that it annoying and want to get it fixed. They sell them on Ebay for pretty cheap (digitizer that is). i also was wondering if anyone knew where to find instructions on replacing the digitizer I can't seem to find anything.
Any help would be greatly appreciated...
Thanks
Post some pictures up. Maybe someone can help by looking at it.
regardless if its just the digitizer or the screen, from what I've read, its easier to probably change them both. You're looking at a cost of no more then $100. That's a little bit over what you can find them for on the bay. i dont think the digitizer was actually meant to be easily disassembled at our level. If you need help disassembling your TP otherwise though, try mikechannon.net
I'll have pictures up tonight....
I just figured it out that its the touchscreen itself... The LCD is intact because there is not bleeding of any sort..... Does anyone know of a place that repairs this sort of thing?
Not recommended to separate digitizer with the lcd. It has a special glue (more like clear double tape) to attach them together that really really sticks. I tried to separate them with cutter blade and crack the lcd. There was an advise I read on the internet somewhere to use dental floss. Try google it.
And be careful of choosing the replacement, you could end up with this problem. Well ... I did....
I just got my digitizer in the mail and contemplating doing the repair myself.... has anyone done it or can point me to the right direction to just replace the digitizer?
Good Luck .....
Below are pictures of the result. I don't know the correct procedures of separating those two.
Just .... don't do my mistakes.
Good Luck.
Hi all,
I sat on my Fuze, short and simple. There is now a weird crack on the screen. I am very familiar with what a broken LCD looks like, there is no LCD "liquid" oozing all over the place, and the picture is not distorted in any way. It looks like some kind of lens INSIDE might be broken, and I think it's the digitizer. The cracks stop once they get to the dark grey at&t/HTC border around the screen, even though I hit very close to it, so whatever I cracked is under the top lens/protector.
Also, I read online (albeit at a cell phone repair website) that you can't replace the digitizer without ruining the LCD. Is there any merit to this, or are they just trying to convince people to pay their obscene $149 to replace a $30 part?
So I guess I have two questions:
Did I break the digitizer, the topmost lens, or somehow the LCD glass without damaging the LCD itself?
How hard is this to replace?
Pics:
EDIT: I ordered this on April 17th. Fat chance AT&T will do anything about it, right?
That looks like just the digitizer... I purchased the digitizer already, but haven't gotten the chance to take it apart yet.... to be honest I'm very nervous about taking it apart.. I'm still trying to figure out how to split the two pieces apart (the keyboardbase and the slide screen....
wxy117 said:
That looks like just the digitizer... I purchased the digitizer already, but haven't gotten the chance to take it apart yet.... to be honest I'm very nervous about taking it apart.. I'm still trying to figure out how to split the two pieces apart (the keyboardbase and the slide screen....
Click to expand...
Click to collapse
If I'm not mistaken (and I might be), all this should take is removing the two small phillips head screws on the back of the screen that show when the phone is slid open. I landed on this thing while it was open, and drove my knee right into the screen, I'm surprised I didn't break anything else.
There are three more screws that you can't see behind the screen.... when its slid open you can only see 2 screws... There are actually 5
wxy117 said:
There are three more screws that you can't see behind the screen.... when its slid open you can only see 2 screws... There are actually 5
Click to expand...
Click to collapse
So we do have to take the whole damn thing apart?
Does anyone have any luck with AT&T replacing things that are clearly accidental damage? With all the horror stories I hear about refurbished phones and the chance that they might send me one, I'd actually rather take my chances at fixing this. I've taken apart a ton of phones and fixed them before, and worked at a cell phone repair shop for a few months. I still have most of my tools lying around, including all the screw drivers I'd need to open this.
I was able to find an HTC service manual that doesn't really explain how to replace the digitizer. It does describe how to get it in two pieces, but I wouldn't know where to go from there.
I have the digitizer in my hand... There is a thing that hooks up to the phone itself so yes i'm pretty sure you have to take apart the entire thing.... I think i'm gonna take the phone to NYC and have someone that knows what they're doing repair it. I tried to get warrenty repair, but they said no because it is accidental damage. i pretty much tried everything before I ordered a new screen.
wxy117 said:
I have the digitizer in my hand... There is a thing that hooks up to the phone itself so yes i'm pretty sure you have to take apart the entire thing.... I think i'm gonna take the phone to NYC and have someone that knows what they're doing repair it. I tried to get warrenty repair, but they said no because it is accidental damage. i pretty much tried everything before I ordered a new screen.
Click to expand...
Click to collapse
Found a good complete disassembly guide in Russian, why does the screen have to be the LAST thing to come out? I am now looking to buy an LCD/digitizer combo, but I can only find the one from Brando that is made for regular HTC Touch Pros, and not the Fuze (has a camera cutout instead of the AT&T logo).
If I end up having to replace the LCD I'd much rather break it trying to save $50 than just toss it. Is it really that hard to separate the digitizer from the LCD?
http://translate.google.com/transla...ka/htc-touch-pro/&sl=ru&tl=en&history_state0=
has anyone had success separating the Digitizer and the LCD screen?
wxy117 said:
has anyone had success separating the Digitizer and the LCD screen?
Click to expand...
Click to collapse
Well, we'll find out. I ordered both an AT&T Fuze digitizer by itself as well as an LCD with a digitizer attached. I'm just going to go ahead and replace everything with the combination unit and see if I can replace my broken digitizer without breaking my LCD in my free time. If it works, I have a spare or I can sell it
be careful I got my digitizer and they sent me the wrong one. They sent me one for a sprint touch pro....
wxy117 said:
be careful I got my digitizer and they sent me the wrong one. They sent me one for a sprint touch pro....
Click to expand...
Click to collapse
Hopefully I'll get it right, I made sure to order an AT&T Fuze digitizer that made it clear it wasn't for use with Sprint Touch Pros or Touch Pros with front facing camera.
The LCD+digitizer I ordered though may very well show up as any of the above, if they're not already attached I'm going to use the AT&T Fuze digitizer on the new LCD, and try and make a new working combo from my old LCD to resell. I'll make a detailed step by step with photos as well.
Don't forget to read this
They just sent out my new one today.... So anyone that needs a digitizer for the Fuze by Sprint hit me up.... They told me to keep it so now I have an extra digitizer that doesn't work for my phone...
I think I can help you cos I repaired LCD and digitizer on Raphael a week ago. Digitizer and LCD are two separate parts joined by flat printed wires. If you need to change just one of them you will need to take apart whole phone.
Raphael consists from 2 main parts - 1. that one with keyboard 2nd part with LCD. You have to take apart both what is quite hard to realize if you this for the first time.
Once you are with your LCD you will see the flat wires grom lcd and digitizer meerged. Split them with your solddering gun carefully! Take new digitizer and solder flat wires together. Anyway there is no glue or liquid fluit or whatever between digitizer and LCD. But - remeber especially those who replacing just LCD - there is kind of black tape around the backside of LCD part (the silver side) - take it apart from old lcd and move to new one. If you dont you will see the rainbow on your LCD but just after assembling whole device together - it is quite concerning if you find out this kinf of malfunction just after such a hard work like a assembling this hellmade device
Good luck to everyone!
pisqle said:
I think I can help you cos I repaired LCD and digitizer on Raphael a week ago. Digitizer and LCD are two separate parts joined by flat printed wires. If you need to change just one of them you will need to take apart whole phone.
Raphael consists from 2 main parts - 1. that one with keyboard 2nd part with LCD. You have to take apart both what is quite hard to realize if you this for the first time.
Once you are with your LCD you will see the flat wires grom lcd and digitizer meerged. Split them with your solddering gun carefully! Take new digitizer and solder flat wires together. Anyway there is no glue or liquid fluit or whatever between digitizer and LCD. But - remeber especially those who replacing just LCD - there is kind of black tape around the backside of LCD part (the silver side) - take it apart from old lcd and move to new one. If you dont you will see the rainbow on your LCD but just after assembling whole device together - it is quite concerning if you find out this kinf of malfunction just after such a hard work like a assembling this hellmade device
Good luck to everyone!
Click to expand...
Click to collapse
Thank you for some rather broken, but very helpful advice. Kinda sucks that I'm really happy since I don't have to worry about removing any adhesive, but now I have to sit here and solder flex cables. I shoulda bought a spare one
Do they ship these parts on pigeons from Hong Kong?
To anyone counting on being able to separate the LCD from the digitizer, DON'T. There is absolutely no way to separate them without destroying either or both. Also, take extreme caution when peeling up the flex cable, it is very easy to tear (I tore mine).
So my net cost, 80 + 50, LCD/Digitizer and Flex Cable = $130 vs. sending it to HTC $150. I advise anyone to just pay them rather than take this thing apart.
from my understanding people have done it before... Maybe you just had bad luck? Well we'll see when my screen comes in *crossing fingers*
wxy117 said:
from my understanding people have done it before... Maybe you just had bad luck? Well we'll see when my screen comes in *crossing fingers*
Click to expand...
Click to collapse
Fact of the matter is when people say this is a delicate phone to take apart, they mean it. I worked at a cell phone repair store for a few weeks, and learned how to take apart damn near anything (thank God this was before the iPhone existed). Not only are both flex cables in this phone taped down in 100 different places, making them very easy to tear while removing the tape, the adhesive used between the LCD and digitizer is STRONG. If you really wanted to separate them, you might have some luck with a straight edge and maybe an hour. Good luck, I'll let you all know how this turns out once I have my new flex cable, since I conveniently tore the volume buttons off the original.
I just got my screen today so we're gonna see some time next week how we do on this screen replacement....I'll let you know how it goes....
So far no luck with my digitizer. Has anyone had any luck just changing out the digitizer yet? The guy that was suppose to do mine is backing out because he doesn't want to risk cracking my LCD. I don't blame him thats the reason I didn't do it. sheik124 what are you doing with your damaged fuze? Are you sending it to HTC for repairs?
I searched the forums and google and couldn't find an image similar to what is happening to my fuze.
So yesterday I noticed a problem with my fuze screen, and i don't know if i can't explain the problem or what, but at&t is convinced it's damaged and will charge me a bunch if i even try to send it in.
There are no cracks, scratches, whatever. (I wish i could take a pic, but the only cam i have is the phone)
The problem is that the surface of the screen (I think the soft touch screen top) seems to have a thin layer of 'something' in there. It is the same shape as the screen, centered, and about 70% of the screen's size. The effect is something like the shimmer/rainbow from a very thin layer of oil on water. (thin film interference?) Anyways, the touch screen still works, the lcd still works, the glass isn't cracked, and I have no idea what happened. I use a screen protector and am very protective of my baby.
I'm thinking I need to order a new digitizer and replace that? ($25 and some labor doesn't sound bad after talking to AT&T about what i would get charged if they decide it's physical damage)
I dunno, if anyone has experience with damage like this or at&t or replacing digitizers and has any words to help me, either with explaining what happened or what i should do, that would be much appreciated.
I had the EXACT same problem on my fuze. It looked like the layers of the screen began to seperate. AT&T scared me that they would charge me for this so I sent it directly to HTC and they replaced the screen at no cost to me...took about 2 weeks.
AT&T Warranty agents are trained to be cautious in regards to damage to devices as the mail program doesn't leave much(any) option once you send the phone back for the exchange. It's either no-damage/no-charge or damage/charged, after which you cannot go back on the exchange.
My advice is to see if there is a Device Support Center in your area.
http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB91429
I went to one with my possibly damaged Fuze and they took a look at it and exchanged it without any "possible" charges jargon.
If that isn't an option, you could buy a pre-paid phone to use while you send it in to HTC as TheSopranos16 did for repair.
Good luck!
Sir, the problem you have is this:
http://forum.xda-developers.com/showthread.php?t=439410
I only hope my xperia doesn't get it.
i have this same exact problem. its technically called a newton ring. att wanted $500 to fix it and the htc rep told me that whenever they encounter this they usualy dont cover under warenty because it is due to pressure on the screen and it would cost something like $300 to fix. so i basically said forget it and now im stuck with it.
Is there any way to remove dust under the screen of a Sensation? I'm getting mine in two days and I know there's already going to be some underneath because I'm trading via the Marketplace.
I got mine through Craigslist and it has no dust
Sent from my HTC Sensation 4G using XDA
The only way is to disassemble the device and clean the dust out then reassemble it.
I think in The Netherlands (Europe) dust in your screen is covered with factory warranty. As it's a known factory issue HTC offers to fix the issue themselves instead of through your dealer. It's worth a shot contacting HTC.
Had my phone sent twice to HTC technical service in Poland (Regenersis), and, despite of having S-OFF'd and rooted device they did needed repairs. My phone had dust under the screen twice. Today I was given my phone back with full list of changed parts + big WOW - foam between digitizer and screen to prevent dust from coming under the screen. I think you should try contacting technical service. Wish you luck!
its probably had the digitizer replaced at some point... just remove the digitzer using a heat-gun, clean the dust out, re-seal and re-assemble.
there's guides out there about how to replace the digitizer that you can follow.
Only way to remove dust is buy disassembling the phone. The dust is usually between the gorilla glass and the screen. I had dust under my screen and was annoying. Recently got it replaced from HTC as it was on warranty. The service center guy said many people have come with this problem
rhishavphukan said:
Only way to remove dust is buy disassembling the phone. The dust is usually between the gorilla glass and the screen. I had dust under my screen and was annoying. Recently got it replaced from HTC as it was on warranty. The service center guy said many people have come with this problem
Click to expand...
Click to collapse
Hey rhishavphukan,
How long did they take to give you your phone back?
Please use existing threads for such issues.
A simple search for "dust" reveals multiple possible threads.
Closed.
After having no reply from HTC with regards to getting the dust removed under the screen of my HTC Sensation Z710e, I got quotes from 2 different websites.
First was http://www.gsrepairs.co.uk/ who quoted as estimate of £20
They sent me this reply:
"Hi Matthew,
Thanks for getting in touch. You would be looking at around £20 to tidy up the inside of the phone. We would have to completely disassemble the phone as the flex ribbon which is connect to the mainboard sits behind the lcd. We would also have to replace the adhesive which holds the front screen down."
Second Was http://www.buzz-box.co.uk/ who quoted me £88.35.
They sent me this reply:
" Hi matthew moss
HTC Sensation Screen Repair
Your screen including digitiser and lcd are replaced with this repair as they are factory bonded. We just need the phone including battery so we can test it before returning it to you. No sim,memory card or accessories need to be included with your device. We recommend you back up your device for data before sending it, though we do not usually need to wipe data with this repair.
Repair Information
Screen £ 81.65
Return Courier £ 6.70
Total Quote £ 88.35"
Obviously, there is a huge difference in quotes, but first company say they can basically just clean up the dust, but second company saying the digitizer and lcd need to be replaced!!
The phone is in absolutely mint condition, the only problem is the dust, so basically what i'm trying to figure out is....do I really need to pay to have digitizer and lcd replaced, just for dust? and maybe the £20 quote to clean the dust from the first quote is dodgy?
Or, is the second quote just taking the pi$$ by saying they will have to replace lcd and digitizer?
Can't afford to go changing my phone and neither do I want to, but with summer coming fast, it's a nightmare trying to view the screen in the bright sunlight and there's NOOO way I'm going to attempt the repair myself.
Has anyone ever heard of or dealt with http://www.gsrepairs.co.uk?
Are they a reputable company and know what they are doing etc?
£20 to clean the dust out underneath the screen sound too good to be true?
Or, can anyone recommend a good reputable company in the UK that can clean the dust out from underneath my screen?
Any info and help you can give me will be hugely appreciated.
thanks
Matt.
Hi,
I think it's indeed neccesay to replace at least the digitizer. The dust is trapped between the digitizer and the display, and removing the digitizer from the screen will/could:
- break the seal between the digitizer and the screen. this is glue I believe.
- stain the digitizer, a new one comes with protective sealing to prevent it from getting dirty during repair.
unless they damage/stain the lcd screen, I think it's bull they have to replace that one aswell.
a new digitizer comes at a price of € 14 with prying tools. I'd say ask gsrepairs for specific cleaning method. Will they remove the digitizer in order to clean the dust (I believe there's no other way)? will they replace it and if not how will they guarentee the display will come back nice and tidy to you?
if it's typical sensation dust I would not even send it in if it were for free. I've got a bad experience with repairing the one time I did it and the litle bit of dust in my case isn't bothering me. But if it is as severe as you say we're talking a whole different situation. And what I find harmless, could be an absolute pain to others.
Since I'm dutch I can't tell you anything about the repair centre you mentioned. But finding reviews shouldn't be that hard