After having no reply from HTC with regards to getting the dust removed under the screen of my HTC Sensation Z710e, I got quotes from 2 different websites.
First was http://www.gsrepairs.co.uk/ who quoted as estimate of £20
They sent me this reply:
"Hi Matthew,
Thanks for getting in touch. You would be looking at around £20 to tidy up the inside of the phone. We would have to completely disassemble the phone as the flex ribbon which is connect to the mainboard sits behind the lcd. We would also have to replace the adhesive which holds the front screen down."
Second Was http://www.buzz-box.co.uk/ who quoted me £88.35.
They sent me this reply:
" Hi matthew moss
HTC Sensation Screen Repair
Your screen including digitiser and lcd are replaced with this repair as they are factory bonded. We just need the phone including battery so we can test it before returning it to you. No sim,memory card or accessories need to be included with your device. We recommend you back up your device for data before sending it, though we do not usually need to wipe data with this repair.
Repair Information
Screen £ 81.65
Return Courier £ 6.70
Total Quote £ 88.35"
Obviously, there is a huge difference in quotes, but first company say they can basically just clean up the dust, but second company saying the digitizer and lcd need to be replaced!!
The phone is in absolutely mint condition, the only problem is the dust, so basically what i'm trying to figure out is....do I really need to pay to have digitizer and lcd replaced, just for dust? and maybe the £20 quote to clean the dust from the first quote is dodgy?
Or, is the second quote just taking the pi$$ by saying they will have to replace lcd and digitizer?
Can't afford to go changing my phone and neither do I want to, but with summer coming fast, it's a nightmare trying to view the screen in the bright sunlight and there's NOOO way I'm going to attempt the repair myself.
Has anyone ever heard of or dealt with http://www.gsrepairs.co.uk?
Are they a reputable company and know what they are doing etc?
£20 to clean the dust out underneath the screen sound too good to be true?
Or, can anyone recommend a good reputable company in the UK that can clean the dust out from underneath my screen?
Any info and help you can give me will be hugely appreciated.
thanks
Matt.
Hi,
I think it's indeed neccesay to replace at least the digitizer. The dust is trapped between the digitizer and the display, and removing the digitizer from the screen will/could:
- break the seal between the digitizer and the screen. this is glue I believe.
- stain the digitizer, a new one comes with protective sealing to prevent it from getting dirty during repair.
unless they damage/stain the lcd screen, I think it's bull they have to replace that one aswell.
a new digitizer comes at a price of € 14 with prying tools. I'd say ask gsrepairs for specific cleaning method. Will they remove the digitizer in order to clean the dust (I believe there's no other way)? will they replace it and if not how will they guarentee the display will come back nice and tidy to you?
if it's typical sensation dust I would not even send it in if it were for free. I've got a bad experience with repairing the one time I did it and the litle bit of dust in my case isn't bothering me. But if it is as severe as you say we're talking a whole different situation. And what I find harmless, could be an absolute pain to others.
Since I'm dutch I can't tell you anything about the repair centre you mentioned. But finding reviews shouldn't be that hard
Related
I am experiancing some problems!
basically I think the manufacturer installed protective screen has come loose from the hard sensor (due to use?) and so the stylus is pushing on an air bubble, and with the software keyboard (virtual keyboard) the wrong buttons are getting pressed.
I dont know whether to cut out that layer with a scalpel (carefully) and use normal screen protectors that stick properly ... has anyone done this before?
Maybe you could apply heat to it to tighten it or something I dont know so I need help!
My phone is an alpine (xda2i) but other pdas must be having the same issue?
is it ok to cut the initial plastic screen that comes integrated with the xda?
Just make sure it is actually a protective screen and not the digitizer (the membrane that makes it touch screen and sits on the LCD) that your cutting away.
with a protective skin there should be no need to cut anything... I honestly think your talking about the digitizer - in which case take to a mobile phone specialist and they could heat sync it for you.
To check whether it is the digitizer or the crappy screen protector, you should be able to see the edge of the layer at the side, especially manufacturer orginial screen protector, they are really crappy. You should be able to seperate the layer (from the edge) with something pointy (e.g. a needle), and then peel it off from there.
If you didn't see any distinguishable edge at the edge of the screen, chances are you should not do anything yourself.
Jonjamesm said:
Just make sure it is actually a protective screen and not the digitizer (the membrane that makes it touch screen and sits on the LCD) that your cutting away.
with a protective skin there should be no need to cut anything... I honestly think your talking about the digitizer - in which case take to a mobile phone specialist and they could heat sync it for you.
Click to expand...
Click to collapse
Thanks for the responses!!!
I have a feeling that it is what you are referring to as a digitizer. Do most of the mobile phone shops do this heat option? as after googling it, not much comes up, or is it referred to under a different terminology,
thanks in advance!
Rob
If your UK based you can find out more about them from apex laptops, google them...
I'm in Edinburgh, and it took me a while before I found someone willing to replace the digitizer.
This is not a common thing - but I think with the introduction of the iphone the markets for heat syncing will go up, I suggest freeing up an afternoon and go to some of those dodgy shops that offer the unlocking service, also some computer repair shop technicians might be confident in doing something of this nature.
Happy hunting!...
JJ McG.
thanks for your help
whatever you do dont approach o2. they are ridiculous, they want to charge 350 dollars to peel off the old one and put a new on one. search ebay and you will find digitizres with screwdriver and peeling, firming tool for 15 dollars plus postage.
o2's repair guys say it "original" spares which make it so expensive....
right...........
rang up
rang up a couple of shops one doesn't do heat sync and the other does but the machines bust, he started talking about soldering etc...(does that sound like it?) but when i re-described the problem he started talking about 50 60 quid for a new screen! which I am not prepared to pay for the relatively minor problem
How is a digitiser different from a normal screen protector anyway?
(placing a normal protector on top of it sort of helped reduce the problems because it applied a little firmness over the offending area....)
O.k the digitizer is not a screen protector. The Digitizer is a membrane that sits atop the LCD.
Note: that the LCD is not a touch screen and the only thing making your device a touch sensitive is this digitizer
digitizers can be pricey, but the reason your guy is costing it at 50 - 60 quid is because he is the middle man and needs to make a profit. You can find digitizers from apex laptops or GPS midlands (links below) and buy them at trade prices
http://www.gpsmidlands.co.uk/index.php?menu=Home
http://www.apexlaptops.co.uk/touchscreens.htm
Dependant on your device will depend on the price.
My guy asked for 10 pounds to replace my screen, which I thought was more than reasonable because if he broke the LCD whilst replacing the digitizer (which he did) he was liable to replace it. Make sure that your guy will do this.
hope this helps.
after googling...
After googling for a bit, I came across someone who had these sort of problems with their own pda
http://jamescrisp.blogspot.com/2007/05/fixing-palm-treos-digitizer-touch.html
it seems that dirt stuck under the sides can cause the same kinds of problems,
after running a bit of paper under the corners of the screen I have found some interesting results, the problems I have have changed slightly and seem to rectify temporarily when I press down (rub down) on the screen...
so I might look at taking it apart with some tools off ebay or something and giving it a good clean... any recommendations on how to strip down and clean an Alpine....? actually I'll repost that in the aline forum if there isn't already a post there....
hope your confident in doing so - I'd take it to a shop if it pisses you off that much - taking it a part and cleaning might end up with you just having a big screen phone with no touch pad...
Up to you, hope your successful
Hi all,
I sat on my Fuze, short and simple. There is now a weird crack on the screen. I am very familiar with what a broken LCD looks like, there is no LCD "liquid" oozing all over the place, and the picture is not distorted in any way. It looks like some kind of lens INSIDE might be broken, and I think it's the digitizer. The cracks stop once they get to the dark grey at&t/HTC border around the screen, even though I hit very close to it, so whatever I cracked is under the top lens/protector.
Also, I read online (albeit at a cell phone repair website) that you can't replace the digitizer without ruining the LCD. Is there any merit to this, or are they just trying to convince people to pay their obscene $149 to replace a $30 part?
So I guess I have two questions:
Did I break the digitizer, the topmost lens, or somehow the LCD glass without damaging the LCD itself?
How hard is this to replace?
Pics:
EDIT: I ordered this on April 17th. Fat chance AT&T will do anything about it, right?
That looks like just the digitizer... I purchased the digitizer already, but haven't gotten the chance to take it apart yet.... to be honest I'm very nervous about taking it apart.. I'm still trying to figure out how to split the two pieces apart (the keyboardbase and the slide screen....
wxy117 said:
That looks like just the digitizer... I purchased the digitizer already, but haven't gotten the chance to take it apart yet.... to be honest I'm very nervous about taking it apart.. I'm still trying to figure out how to split the two pieces apart (the keyboardbase and the slide screen....
Click to expand...
Click to collapse
If I'm not mistaken (and I might be), all this should take is removing the two small phillips head screws on the back of the screen that show when the phone is slid open. I landed on this thing while it was open, and drove my knee right into the screen, I'm surprised I didn't break anything else.
There are three more screws that you can't see behind the screen.... when its slid open you can only see 2 screws... There are actually 5
wxy117 said:
There are three more screws that you can't see behind the screen.... when its slid open you can only see 2 screws... There are actually 5
Click to expand...
Click to collapse
So we do have to take the whole damn thing apart?
Does anyone have any luck with AT&T replacing things that are clearly accidental damage? With all the horror stories I hear about refurbished phones and the chance that they might send me one, I'd actually rather take my chances at fixing this. I've taken apart a ton of phones and fixed them before, and worked at a cell phone repair shop for a few months. I still have most of my tools lying around, including all the screw drivers I'd need to open this.
I was able to find an HTC service manual that doesn't really explain how to replace the digitizer. It does describe how to get it in two pieces, but I wouldn't know where to go from there.
I have the digitizer in my hand... There is a thing that hooks up to the phone itself so yes i'm pretty sure you have to take apart the entire thing.... I think i'm gonna take the phone to NYC and have someone that knows what they're doing repair it. I tried to get warrenty repair, but they said no because it is accidental damage. i pretty much tried everything before I ordered a new screen.
wxy117 said:
I have the digitizer in my hand... There is a thing that hooks up to the phone itself so yes i'm pretty sure you have to take apart the entire thing.... I think i'm gonna take the phone to NYC and have someone that knows what they're doing repair it. I tried to get warrenty repair, but they said no because it is accidental damage. i pretty much tried everything before I ordered a new screen.
Click to expand...
Click to collapse
Found a good complete disassembly guide in Russian, why does the screen have to be the LAST thing to come out? I am now looking to buy an LCD/digitizer combo, but I can only find the one from Brando that is made for regular HTC Touch Pros, and not the Fuze (has a camera cutout instead of the AT&T logo).
If I end up having to replace the LCD I'd much rather break it trying to save $50 than just toss it. Is it really that hard to separate the digitizer from the LCD?
http://translate.google.com/transla...ka/htc-touch-pro/&sl=ru&tl=en&history_state0=
has anyone had success separating the Digitizer and the LCD screen?
wxy117 said:
has anyone had success separating the Digitizer and the LCD screen?
Click to expand...
Click to collapse
Well, we'll find out. I ordered both an AT&T Fuze digitizer by itself as well as an LCD with a digitizer attached. I'm just going to go ahead and replace everything with the combination unit and see if I can replace my broken digitizer without breaking my LCD in my free time. If it works, I have a spare or I can sell it
be careful I got my digitizer and they sent me the wrong one. They sent me one for a sprint touch pro....
wxy117 said:
be careful I got my digitizer and they sent me the wrong one. They sent me one for a sprint touch pro....
Click to expand...
Click to collapse
Hopefully I'll get it right, I made sure to order an AT&T Fuze digitizer that made it clear it wasn't for use with Sprint Touch Pros or Touch Pros with front facing camera.
The LCD+digitizer I ordered though may very well show up as any of the above, if they're not already attached I'm going to use the AT&T Fuze digitizer on the new LCD, and try and make a new working combo from my old LCD to resell. I'll make a detailed step by step with photos as well.
Don't forget to read this
They just sent out my new one today.... So anyone that needs a digitizer for the Fuze by Sprint hit me up.... They told me to keep it so now I have an extra digitizer that doesn't work for my phone...
I think I can help you cos I repaired LCD and digitizer on Raphael a week ago. Digitizer and LCD are two separate parts joined by flat printed wires. If you need to change just one of them you will need to take apart whole phone.
Raphael consists from 2 main parts - 1. that one with keyboard 2nd part with LCD. You have to take apart both what is quite hard to realize if you this for the first time.
Once you are with your LCD you will see the flat wires grom lcd and digitizer meerged. Split them with your solddering gun carefully! Take new digitizer and solder flat wires together. Anyway there is no glue or liquid fluit or whatever between digitizer and LCD. But - remeber especially those who replacing just LCD - there is kind of black tape around the backside of LCD part (the silver side) - take it apart from old lcd and move to new one. If you dont you will see the rainbow on your LCD but just after assembling whole device together - it is quite concerning if you find out this kinf of malfunction just after such a hard work like a assembling this hellmade device
Good luck to everyone!
pisqle said:
I think I can help you cos I repaired LCD and digitizer on Raphael a week ago. Digitizer and LCD are two separate parts joined by flat printed wires. If you need to change just one of them you will need to take apart whole phone.
Raphael consists from 2 main parts - 1. that one with keyboard 2nd part with LCD. You have to take apart both what is quite hard to realize if you this for the first time.
Once you are with your LCD you will see the flat wires grom lcd and digitizer meerged. Split them with your solddering gun carefully! Take new digitizer and solder flat wires together. Anyway there is no glue or liquid fluit or whatever between digitizer and LCD. But - remeber especially those who replacing just LCD - there is kind of black tape around the backside of LCD part (the silver side) - take it apart from old lcd and move to new one. If you dont you will see the rainbow on your LCD but just after assembling whole device together - it is quite concerning if you find out this kinf of malfunction just after such a hard work like a assembling this hellmade device
Good luck to everyone!
Click to expand...
Click to collapse
Thank you for some rather broken, but very helpful advice. Kinda sucks that I'm really happy since I don't have to worry about removing any adhesive, but now I have to sit here and solder flex cables. I shoulda bought a spare one
Do they ship these parts on pigeons from Hong Kong?
To anyone counting on being able to separate the LCD from the digitizer, DON'T. There is absolutely no way to separate them without destroying either or both. Also, take extreme caution when peeling up the flex cable, it is very easy to tear (I tore mine).
So my net cost, 80 + 50, LCD/Digitizer and Flex Cable = $130 vs. sending it to HTC $150. I advise anyone to just pay them rather than take this thing apart.
from my understanding people have done it before... Maybe you just had bad luck? Well we'll see when my screen comes in *crossing fingers*
wxy117 said:
from my understanding people have done it before... Maybe you just had bad luck? Well we'll see when my screen comes in *crossing fingers*
Click to expand...
Click to collapse
Fact of the matter is when people say this is a delicate phone to take apart, they mean it. I worked at a cell phone repair store for a few weeks, and learned how to take apart damn near anything (thank God this was before the iPhone existed). Not only are both flex cables in this phone taped down in 100 different places, making them very easy to tear while removing the tape, the adhesive used between the LCD and digitizer is STRONG. If you really wanted to separate them, you might have some luck with a straight edge and maybe an hour. Good luck, I'll let you all know how this turns out once I have my new flex cable, since I conveniently tore the volume buttons off the original.
I just got my screen today so we're gonna see some time next week how we do on this screen replacement....I'll let you know how it goes....
So far no luck with my digitizer. Has anyone had any luck just changing out the digitizer yet? The guy that was suppose to do mine is backing out because he doesn't want to risk cracking my LCD. I don't blame him thats the reason I didn't do it. sheik124 what are you doing with your damaged fuze? Are you sending it to HTC for repairs?
Is there any way to remove dust under the screen of a Sensation? I'm getting mine in two days and I know there's already going to be some underneath because I'm trading via the Marketplace.
I got mine through Craigslist and it has no dust
Sent from my HTC Sensation 4G using XDA
The only way is to disassemble the device and clean the dust out then reassemble it.
I think in The Netherlands (Europe) dust in your screen is covered with factory warranty. As it's a known factory issue HTC offers to fix the issue themselves instead of through your dealer. It's worth a shot contacting HTC.
Had my phone sent twice to HTC technical service in Poland (Regenersis), and, despite of having S-OFF'd and rooted device they did needed repairs. My phone had dust under the screen twice. Today I was given my phone back with full list of changed parts + big WOW - foam between digitizer and screen to prevent dust from coming under the screen. I think you should try contacting technical service. Wish you luck!
its probably had the digitizer replaced at some point... just remove the digitzer using a heat-gun, clean the dust out, re-seal and re-assemble.
there's guides out there about how to replace the digitizer that you can follow.
Only way to remove dust is buy disassembling the phone. The dust is usually between the gorilla glass and the screen. I had dust under my screen and was annoying. Recently got it replaced from HTC as it was on warranty. The service center guy said many people have come with this problem
rhishavphukan said:
Only way to remove dust is buy disassembling the phone. The dust is usually between the gorilla glass and the screen. I had dust under my screen and was annoying. Recently got it replaced from HTC as it was on warranty. The service center guy said many people have come with this problem
Click to expand...
Click to collapse
Hey rhishavphukan,
How long did they take to give you your phone back?
Please use existing threads for such issues.
A simple search for "dust" reveals multiple possible threads.
Closed.
First, the story:
I dropped my phone and broke the screen. The screen is always black now, but from the sounds the phone makes, it sounds like it is still working.
This place has instructions for replacing the touch screen digitizer and the LCD; they also sell these replacement parts (for $40 and $35 respectively), (I had to obfuscate the URL to post this, so replace the underscores with periods):
www_repairsuniverse_com/htc-mytouch-4g-slide-screen-repair-take-apart_html
I'm not quite ready to move on to a new phone yet, so I am planning on trying to fix this myself. I guess my other option is to see how much it would cost for TMobile to fix it for me, but I am guessing that they want too much. My phone is rooted (s-off) and running a Bulletproof 1.1 image.
Now, my questions:
Has anyone here successfully been through this process? Any advice would be greatly appreciated.
I have not yet attempted to disassemble the device to futher assess the damage, so I do not know exactly what is broken, although the glass is certainly broken, is this what is referred to as the "touch screen digitizer"?
LCD is the actual display. Digitizer is the glass that sits on top of the screen (the part you touch)
If your LCD is broken, the picture will be messed up
http://forum.xda-developers.com/showthread.php?t=1592219
Replaced the glass (digitizer) without issue. returned the phone to t-mo since prior to that it was having an issue with the hardware camera button being stuck always on. So long as you're patient, technical, and have a steady hand, do it, it's fine, just follow-the step-by-steps, and keep your screws and parts seperated at each step
I ordered a new LCD and digitizer, and will probably have some time to do the repair mid-late next week.
I went with the Sony version of the LCD based upon discussion in the following thread (in the 3rd post iynnoji says they tried a Hitachi LCD but it did not work):
http://forum.xda-developers.com/showthread.php?t=1526595
It would be nice to know if the Hitachi LCD is incompatible, or if iynnoji had a bad component or some other issue.
Anyway, thanks for the feedback gtmaster and eclipsed. I'll update this thread after I attempt the repair. I have to admit, I'm sort of glad I broke my phone, since learning to fix new things is such an enjoyable process. Hopefully I'm still happy about this process after I finish the repair and attempt to power the device on .
Yay! The repair was successful! Not having a cell phone really made me aware of how useful one is. Next time I upgrade I'll keep my old device around as a backup.
So some notes:
The screen assembly was really difficult to remove, due to the large amount of adhesive. When I took it off, the LCD split in two, with half attached to the screen assy and the other attached to the adhesive. Luckly I was intending on replacing the LCD anyway. Anyone else performing a screen or LCD repair should beware that this is a difficult step, and will take time and care.
The Sony LCD (P/N 60H00523) works fine with our device. As I previously mentioned, it would be nice to know if the Hitachi LCD (P/N 60H00512) works, as its $15 cheaper.
I wasn't careful enough when placing the LCD on the digitizer, and managed to a few dust particles sandwiched in there. Not a big deal, but if I were to do it again I'd check my work before assembling the rest of the phone.
I used the adhesive paper sold at repairs universe around the edges of the digitizer and put the phone in the oven @ 170 F for 5 minutes after assembly, then waited 10 minutes before using it. Everything seems solid.
Again, thanks all for the help.
Freerobots said:
Yay! The repair was successful! Not having a cell phone really made me aware of how useful one is. Next time I upgrade I'll keep my old device around as a backup.
So some notes:
The screen assembly was really difficult to remove, due to the large amount of adhesive. When I took it off, the LCD split in two, with half attached to the screen assy and the other attached to the adhesive. Luckly I was intending on replacing the LCD anyway. Anyone else performing a screen or LCD repair should beware that this is a difficult step, and will take time and care.
The Sony LCD (P/N 60H00523) works fine with our device. As I previously mentioned, it would be nice to know if the Hitachi LCD (P/N 60H00512) works, as its $15 cheaper.
I wasn't careful enough when placing the LCD on the digitizer, and managed to a few dust particles sandwiched in there. Not a big deal, but if I were to do it again I'd check my work before assembling the rest of the phone.
I used the adhesive paper sold at repairs universe around the edges of the digitizer and put the phone in the oven @ 170 F for 5 minutes after assembly, then waited 10 minutes before using it. Everything seems solid.
Again, thanks all for the help.
Click to expand...
Click to collapse
LCD splitting sounds messy I replaced my digitizer and there is loads of dust under it now. Gonna get it professionally done.
Sent from my Wildfire S A510e using xda app-developers app
Okay so I was duped by the low price when trying to fix my wife's One X and purchased the digitiser only.. I didn't even attempt to install it but I did pull her phone apart and destroyed her LCD and Touch screen before even separating the assembly as my tool slipped between the digitiser and LCD resulting in cracked/broken LCD
To be honest its a scam sellers are selling the glass only without clear warning of the dificulties ahead that LCD is sooooo fragile! and too much heat would just break the LCD..... and possibly de solder parts....
Now it still powers up and is visible via USB
Should I splash out the extra $30 and get the LCD only part from eBay and attach it to the touchscreen I already have?
or should I just buy the whole assembled unit for $90(Australian)
also Which LCD would I want? I have the Aussie Tegra version...(So I'm guessing the non AT&T version..)
Any Advice and experience would be appreciated Cheers!
To be honest I'd just buy the LCD + digitizer. The chances of being able to successfully join the two parts together yourself are fairly slim.
Sent from my Evita
What timaaaaa said. I've yet to hear of anyone doing it successfully, and if there is someone they're definitely the exception. You know first hand how difficult it is to handle those parts, do you really want to risk it? Just put the digitizer you bought back on eBay (if your conscience allows you).