Related
Hi, I I tried searching for this issue but couldn't find any thread specific to my problem. In darker lighting and on dark images or video I notice some bright blotches in the left center of my screen. It's a pain watching videos with it, but does not impede use of the device. Forgive me if this is common light bleed, but I thought that was exclusive to the edge of the device. Is there any fix I can do on my own or should I try and rma?
I would personally suggest an RMA, that doesn't look right somehow...
U have heavy lightbleed on the top and bottem left side of your screen.
But those blobs in the middel should not be there.
I would suggest a RMA
Sent from my Transformer TF101 using XDA Premium App
I had those on my 16GB that I RMA'ed....now my 32GB that I got as an exchange is starting to do it as well.
Starting to regret giving Asus another chance. Never trusted their products before and with good reason......
Thanks guys I'm going to try and return it to Fry's and get the new samsung galaxy tab instead.
You're the third person I've seen with this issue in the past week which is an alarming trend to say the least.
Did it develop over time? Was it there in the beginning? Check your serial number on the box for the revision code (starts with B, EX: B5O, B4O, B6O), which is it?
Definitely RMA. It's unacceptable when there's tons of light bleed on the edges but when it's in the center that's just ****ed.
Looks like I'm too late to return, I'll have to RMA. The serial number is B4O, and I suddenly noticed it, though it's quite possible that it happened over time, I don't recall it being there when I got it.
I am having the same issue, though not as bad. I will try to post pics when I get time.
I just can't decide if a RMA is worth it.... sigh.
My Serial starts with B4O as well.
Edit: Is this actually light bleed or something else? It looks like the IPS screen was impacted before install.
I just sent one back for having a white blob in the middle of the screen about 4mm in diameter I assumed that was light bleed of some description there was plenty round the edges too..
The really worrying thing is the replacement that has just arrived, if I apply light pressure on back of tablet about two inches above asus logo it looks like something is pushing against the screen you get all those rings and what looks like a rainbow effect. I noticed it when docked and moving the screen back and forth the same effect occurs.. I never saw this on my other one, is this just cos the unit is thin and flexes or is it another badly put together tab?
I love this product, why cant it just work
Sparky32 said:
I just sent one back for having a white blob in the middle of the screen about 4mm in diameter I assumed that was light bleed of some description there was plenty round the edges too..
The really worrying thing is the replacement that has just arrived, if I apply light pressure on back of tablet about two inches above asus logo it looks like something is pushing against the screen you get all those rings and what looks like a rainbow effect. I noticed it when docked and moving the screen back and forth the same effect occurs.. I never saw this on my other one, is this just cos the unit is thin and flexes or is it another badly put together tab?
I love this product, why cant it just work
Click to expand...
Click to collapse
I only notice mine at near full brightness, and with the room pitch black. They are pretty small too. I think I may just try to live with it, as it seems RMA isn't a 100% fix either. I'm afraid I'll be without it for 10-15 business days, and possibly end up with something worse!
yep mine seems to be much worse
Sparky32 said:
yep mine seems to be much worse
Click to expand...
Click to collapse
That's ridiculous. I shouldn't be afraid of more problems after sending my unit in as a RMA. I think I am just going to hold off and reevaluate the issues in a few months. I'm just worried that the dust in my screen will continue to get worse and worse.
Can anyone speak for a device with a different serial? Also, should I wait and see if ASUS actually fixes it, or RMA as soon as possible? On a side note I thought for RMA they would send me another one and I'd ship this one back when I got the other one, does ASUS not do this?
Sparky32 said:
yep mine seems to be much worse
Click to expand...
Click to collapse
What's your S/N prefix on the replacement?
This is how it will play out:
1. You call Asus and set up an RMA with the extremely rude customer service.
2. You pay return shipping (about $14-$20) to ship it back to them.
3. They take two weeks to wait for parts and then a week to repair and send it back to you.
4. They end up replacing the LCD and not doing a replacement for the whole unit. You get a "repair", not a "replacement".
5. If you so much as leave a single ding on the unit the service center will mark it OOW (Out of Warranty) and claim no liability for repairs because you damaged it.
At this point the light bleed is so bad you really have no choice.
Tubular said:
This is how it will play out:
1. You call Asus and set up an RMA with the extremely rude customer service.
2. You pay return shipping (about $14-$20) to ship it back to them.
3. They take two weeks to wait for parts and then a week to repair and send it back to you.
4. They end up replacing the LCD and not doing a replacement for the whole unit. You get a "repair", not a "replacement".
5. If you so much as leave a single ding on the unit the service center will mark it OOW (Out of Warranty) and claim no liability for repairs because you damaged it.
At this point the light bleed is so bad you really have no choice.
Click to expand...
Click to collapse
So at this point my options are to RMA and most likely not get a fix, keep it and try to ignore the lightbleed, wait for better manufactoring/repair and then RMA, or sell it for $180 on Gazelle or maybe more on Ebay/Amazon and use that to buy the thrive or tab instead. I'm leaning towards the first and maybe the last, but I'd be paying about $750 on the last one (calculating new tablet price by adding old price and subtracting the difference.). Suggestions?
Just noticed this on my transformer. It's barely a month old! Gonna take it down to the service centre tomorrow. Ridiculous.
Thewalrus0034 said:
Thanks guys I'm going to try and return it to Fry's and get the new samsung galaxy tab instead.
Click to expand...
Click to collapse
How'd this work out for ya? I was curious how the Galaxy camp was doing so been reading through the Galaxy 10.1 forums, geez I thought we had problems, lots of similar complaints over there about build quality, keyboard lag, reboots, etc and worse of all evidently alot of them have what they call Newtons Rings effect on the tab where the top glass presses against the LCD and makes water looking blotches some of them over half the screen and it changes with temperature lulz. I have seen that stuff before on anything with an Otterbox Defender case with that built in screen protector, those always do that and it's hideous I couldn't live with my tablet doing that.
I have just sent my tf101 back for the newton rings effect you describe.. Maybe galaxy tab ain't the answer either then
Sent from my GT-I9100 using XDA App
Rubbish...just got the replacement and its got the same dumb newton ring type issue, touch the screen and you get rings n blotches.. Time for a refund.. Wonder if its a bad batch
Sent from my GT-I9100 using XDA App
So, I've just received my third Infinity, after having to send the first two back because of defects with the screen. The first had a large speck of dust trapped right under the centre of the screen, and the screen on the second gave everything a horrible yellow tinge.
The one I've just received has what looks like a perfect screen image wise, but there's a horrible clicking sound when I press along the right hand edge - so, it appears that this infinity also has a fault, which I know from reading these forums is fairly common.
I'm really starting to loose heart with this tablet - it's my first one, and as much as I want to love it, I'm sick of receiving defective units. If I return this one, then I'm going to be running the risk of receiving another with a dodgy screen or worse.
If I decide to keep this one, what are the chances of the clicking/unbonded screen becoming worse? Can anyone who's had this problem comment on whether the area that clicks has expanded over time, or if your screen has started to separate noticeably? Is this likely to happen?
I've bought through Amazon so I'm able to return it without any hassle, but I'm reluctant to go through the ASUS quality control lottery for a fourth time.
I would appreciate any advice or comments.
Mine is 2 months old and i had the clicking issue from the beginning but it didn't got worse and to be honest i don't even notice the clicks anymore (i guess that my brain got used to it ).
Inviato dal mio ASUS Transformer Pad TF700T con Tapatalk 2
Ok, thanks mate... hopefully it won't get any worse. I'll give it a week or two and see if mine spreads at all.
Nexus 7 has same problem
Sent from my Nexus 7 using Tapatalk 2
MisterEz said:
So, I've just received my third Infinity, after having to send the first two back because of defects with the screen. The first had a large speck of dust trapped right under the centre of the screen, and the screen on the second gave everything a horrible yellow tinge.
The one I've just received has what looks like a perfect screen image wise, but there's a horrible clicking sound when I press along the right hand edge - so, it appears that this infinity also has a fault, which I know from reading these forums is fairly common.
I'm really starting to loose heart with this tablet - it's my first one, and as much as I want to love it, I'm sick of receiving defective units. If I return this one, then I'm going to be running the risk of receiving another with a dodgy screen or worse.
If I decide to keep this one, what are the chances of the clicking/unbonded screen becoming worse? Can anyone who's had this problem comment on whether the area that clicks has expanded over time, or if your screen has started to separate noticeably? Is this likely to happen?
I've bought through Amazon so I'm able to return it without any hassle, but I'm reluctant to go through the ASUS quality control lottery for a fourth time.
I would appreciate any advice or comments.
Click to expand...
Click to collapse
Send it back - that's not acceptable for a highend electronic product. You keep doin this until you get one with accaptable build quality or you buy another brand. Choice is yours. But never accept poor build quality in high end consumer electronics
Had mine for about 3 weeks and received a screen protector a couple of days ago, no problems with the screen but was worried applying the screen protector would show up any defects clickingwise. Panic over screen protector on and display is looking good.
Yeah, I think too many people here accept the fact that their unit has some fault and then just think "well, it could be worse. Be happy with what you got". No way! this should be THE high end tablet, one of the most expensive ones there are and then it has this kind of faults.
IF everybody would be same and think "well this is ok" then Asus wouldn't even learn from their mistakes. They would just keep on with the crappy QC and nothing would be fixed. Maybe they would even worsen the qc to save money and try to find out where is the line that people don't accept the product.
For me, I spend a lot of money and I want my unit be perfect out of the package. It is other issue then if I break it..
I too am having some screen issues, but I think I will have to send my unit back to ASUS completely. Most Dutch retailers only have a very short return period, and I've already had mine for 19 days. I guess I will contact the retailer and ask them what I should do. However, it is really unacceptable that you pay a high price for such a premium product and that it has issues that really should not ocur. The reason why I didn't go back to the retailer was because I didn't really notice it at first, it just got more annoying later on...
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Mine has the loose screen issue all around. But no clicking. So I'm having the same debate in my mind. I think I'm going to return and try for another one.
Sent from my PC36100 using xda app-developers app
I'm returning my 2nd TF700t tomorrow 'cause of loose screen. This time it also made the clicking sound :/
Mine has a loose screen but it's the lower left hand corner by the headphone jack, hdmi port, microphone area. You don't even need to squeeze it hard, it feels hollow in that area and it makes a crunching sound. My biggest fear is the ports there are either going to get damaged or cause a short touching the case. Amazon is sending me a replacement which I should have tomorrow.
Amazon was really gracious in taking my 201 back that I bought in May, but man, WTF, I love Tegra games so the samsung tab is out and I hate Samsung with their wishy washy update and the fact they stop supporting their legacy products fairly fast.
If this next one is trash I don't know what to do, I don't want to be banned by Amazon for returns, sucks ass.
Thanks for all the replies and comments - it seems that this loose/unbonded screen issue is more widespread than I first thought...
All those who have said that I shouldn't accept this on a premium device are, of course, correct. Although the tablet seems to work properly now, I'm worried that several months down the line the screen might start to separate or some other related problem will arise, & I'll be left to deal with Asus direct for a warranty repair. It makes far more sense to get it replaced now, so I'm just about to contact Amazon to tell them that this tablet, the third one that they have sent me, is also faulty.
Here's hoping my fourth will be fault free as it'll be the last one I get - if there's a problem with it then it'll be returned for a refund & I'll start to look at other brands of tablets to buy instead.
MisterEz said:
Thanks for all the replies and comments - it seems that this loose/unbonded screen issue is more widespread than I first thought...
All those who have said that I shouldn't accept this on a premium device are, of course, correct. Although the tablet seems to work properly now, I'm worried that several months down the line the screen might start to separate or some other related problem will arise, & I'll be left to deal with Asus direct for a warranty repair. It makes far more sense to get it replaced now, so I'm just about to contact Amazon to tell them that this tablet, the third one that they have sent me, is also faulty.
Here's hoping my fourth will be fault free as it'll be the last one I get - if there's a problem with it then it'll be returned for a refund & I'll start to look at other brands of tablets to buy instead.
Click to expand...
Click to collapse
If you check out the Nexus 7 forum (also an ASUS tablet) you can gleam some interesting information about the screen separation issues. It's not as easy to take the Infinity apart, so fixes aren't readily available, but I'm sure the issues are related.
I wonder if the glass and digitizer on this tablet are stuck down by something similar to double sided foam tape.
Might be a contact film type adhesive too.
My experience with these type of sticky adhesives is that sometimes a little warmth or just over time they will adhere better.
I did have a slight clicking on the bottom of my tablet, it's not there now.
Just some thoughts.
Thats OK said:
I wonder if the glass and digitizer on this tablet are stuck down by something similar to double sided foam tape.
Might be a contact film type adhesive too.
My experience with these type of sticky adhesives is that sometimes a little warmth or just over time they will adhere better.
I did have a slight clicking on the bottom of my tablet, it's not there now.
Just some thoughts.
Click to expand...
Click to collapse
From the ASUS Nexus 7 forums I understand that the loose screen/screen separation may be due to adhesion issues that can be somewhat or completely solved by gentle heat followed by light, consistent pressure. Someone did try that with his Infinity with limited results but I think his frame may not have fit properly as well. The crunching sound some have reported may be due to a really crunchy type of tape used to hold down the battery, if there's any excess flex that causes the screen/digitizer to touch the tape. There was also a screen lift/light bleed issue caused by over-tightened screws in the frame holding the motherboard, etc together. That was user fixable, by just loosening the screws and making sure that they were all fairly evenly tightened. That also really helped with the light bleed issues too.
I received my replacement from Amazon, this one is all good, it even has the cooler color screen I like compared to original, sweet!
I have just sent back my second tablet to amazon after receiving the first one with nearly jammed in buttons and a clicking screen. The second one I got had a little clicking to start and then got progressively worse until I chose to return it. Amazon emailed me and said that they are just going to refund me my money instead of sending out another one with probably similar problems... don't really know what to do now... any other good tablets coming out? Haha
Sent from my Galaxy Nexus using xda app-developers app
The way these tablets are held together is via a longer L shaped plastic edge on the faceplate that mates top edge first to a the ledge built into the backshell. Once inserted under the shell at the top edge the rest of the screen can lay down into the rest of the backshell. There are smaller L shaped clips up and down the outsides which click into place via finger pressure. The bottom edge is secured by two metal slide locks which mount the front to the back much like an old style door chain where the round part fits into a large hole and then slides into a narrower opening to latch it into place.
The point of this post? if the sides or top seem loose you can probably click them together with finger pressure. if the bottom is loose the latch got locked without the round part in place. for this you should return if you have warranty left. If it crunches they probably broke an L shaped clip while assembling.
I received my 2nd Infinity today and I immediately noticed the screen on the bottom left hand corner is above the frame and the rest of the bottom part of the screen flexes when I hold it normally. I'm sending it back. I'll give the Infinity one more chance and hope I get a good one. If not, I'll have to look at other options. At some point enough is enough.
My advice for anyone that has build quality issues with their Infinity is to return it. That is a lot of money to spend to keep a tablet that could break down the line. I wouldn't take any chances, but that's just me.
Seriously though, does anyone know of any other top end tabs coming out soon? I'm tired of dealing with sh*t quality
Sent from my Galaxy Nexus using xda app-developers app
So, I broke the glass on my Infuse a week ago. The LCD touchscreen beneath it is in perfect condition without any noticeable defects. I have dropped my phone from over 5' onto concrete multiple times in the past and nothing broke those times, but I went to get out of my car and it slipped out of my pocket and fell one foot onto asphalt and the screen shattered, at least the bottom half. It sucks, but it happens, right? That is why I pay $5 /month for insurance, it is an expensive phone that i don't want to replace out of pocket. Well, it turns out that the last time I had to file an insurance claim they hadn't updated their pricing policy. It use to be $50 for a claim, but now it is $200! Ridiculously expensive if I say so myself. I went onto ebay and found that they sell the LCD, glass, and tools for $190, but this is an outdated phone, well AT&T doesn't sell it anymore at least. Why would I want to spend close to $200 for a new screen when I only spent $80 to buy the phone 15 months ago???
Now onto my real question:
1) Should I buy the screen replacement and fix it myself? I'm generally really good with electronics... and I've replaced screens in flip phones before.
2) Should I open a new line on my existing account for $10 a month and get the galaxy s3 for $170 and just put my sim card in the phone?
3) or should I go through AT&T's replacement service and get w/e phone they want to give me? (What phone replaced the Infuse anyway?)
What do you guys think I should do?
I have cracked glass on my Infuse (LCD still works fine in my case, I assume it does for you as well).
Here are what I think are the three best options (no particular order)
1 - Send it to Samsung for repair. They'll do it for about $156, including shipping both ways (they send you a shipping envelope). But you'll lose your phone for 1 to 2 weeks.Contact phone number: 1-888-987-4357
2 - Get a used phone on ebay, craigslist, etc.
3 - Live with it and hope it gets better. This may sound wacky, but I have a cracked phone glass and it really honestly seems to have gotten "better" over time. I'm not kidding.
Part of is switching your apps to dark background so you don't notice the cracks as much (and save battery anyway)..
part of it is getting used to the cracks so they don't catch your attention...
and here's the wacky part ... in my case some of the cracks have "gone away" or gotten smaller since the initial damage. I know that sounds silly and I certainly can't explain why it did that (other than to say this is not normal glass), but that is what I observed with my own eyes.
I don't think replacing the whole LCD unit is an attractive option. It costs $150 and you can get a new phone or have Samsung fix it for that much. It is a somewhat delicate procedure from what I have heard so after spending tht $150 there's a small chance you may not have fixed anything.
There is also Infuse Glass for sale for $10 or so but it is apparently unusable... can't replace glass without replacing the entire LCD unit (they're glued together)
you might want to double check ATT website. i got my refurbished infuse for 1 penny. flawless, looked and worked like brand new. so good, i got one for my sister too.
I have an infuse that I'm willing to sell for 150. Everything works besides the USB port being wonky at times...sometimes it works, others it doesn't. So for 150 you could repair your phone and gain another battery/everything else for the same price as sending it to Samsung.
I advise against adding a line...yeah its 170 up front but add another 240 for 10 bucks a month extra over two years. So that's paying essentially 410 for that s3...same with buying it for a penny online...paying 240 for another infuse over two years.
Sent from my Galaxy Nexus using Tapatalk 2
electricpete1 said:
3 - Live with it and hope it gets better. This may sound wacky, but I have a cracked phone glass and it really honestly seems to have gotten "better" over time. I'm not kidding.
Part of is switching your apps to dark background so you don't notice the cracks as much (and save battery anyway)..
part of it is getting used to the cracks so they don't catch your attention...
and here's the wacky part ... in my case some of the cracks have "gone away" or gotten smaller since the initial damage. I know that sounds silly and I certainly can't explain why it did that (other than to say this is not normal glass), but that is what I observed with my own eyes.
Click to expand...
Click to collapse
Attached are pictures immediately after I dropped my phone. I took them using front-facing camera mode.
Here are photos of the same phone (not repaired) today, about 5 months after I dropped it.
I was not able to recreate the exact same view (not sure how I originally managed to use front-facing camera and mirror to get photo of screen without seeing picture within picture type thing).
But I hope you can see it is a lot better. Tough to capture in pictures but there is no doubt in my mind the cracks somehow got better.
Your cracks got better likely because of the adhesive on your screen protector. That is a decent idea for the op to try though...if no chunks of glass are missing, they could try seeing if a screen protector makes the cracks less noticeable
Sent from my Galaxy Nexus using Tapatalk 2
I have a screen protector on the phone right now and that is the only reason I'm able to use it. I'll post some pictures in a few showing how it looks.
captemo: How were you able to get an Infuse for $0.01? Was it an upgrade/new line/new customer deal?
electricpete1: they showed up when I posted my reply. Interesting...Makes me wonder what type of nearly self healing glass they implemented on your phone! lol Well, that is interesting, I can still see the impact site on the 5 months after photos, but the cracks seem to be nearly invisible now. [[]]edit[[]]For some reason your images are not showing up.[[]]edit[[]] I'll take a look on another browser and see what it looks like. But I am using a screen protector already.
welchertc: I was actually ready for an upgrade in a month but the account holder was a few hours late on his scheduled payment for an over due account and it bumped my upgrade deadline to July next year. So I would technically keep the new line for 7 months, then deactivate my current line and transfer the number over. (I believe that it possible...correct me if I am wrong though) I'll think about buying your infuse. Could you either show a picture of the screen or describe its condition? Mine was flawless, until it dropped that is.
So, my options are either buy a used one for $50 less, claim insurance, send to samsung (Should I keep the custom rom on the phone or will this send up red flags? I'm running Jellybean), or live with it until I can upgrade?
welchertc said:
Your cracks got better likely because of the adhesive on your screen protector. That is a decent idea for the op to try though...if no chunks of glass are missing, they could try seeing if a screen protector makes the cracks less noticeable
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Yes, I have the same screen protector on there now that was on there when it cracked (didn't change it).
Maybe the screen protector somehow played a role in the appearance of cracks going away (even though it's the same screen protector).
Maybe the adhesive is soaking into the cracks. Maybe the protector started to pull away from the crack so hides it a little.
Beats me.
Rhamza161 said:
But I am using a screen protector already
Click to expand...
Click to collapse
Same as I was. For whatever reason, the screen that looked horrible 5 months ago after I dropped it looks great now... and I didn't do anything (including didn't change screen protector). I was on the verge of spending $156 to have Samsung fix it, and the only reason I didn't was that I didn't want to give up my phone for the period of 1-2 weeks required for that shipping/repair. Now, based on all the factors I mentioned (using black background, getting used to it, and cracked appearance going away somewhat) I'm glad I didn't spend that money.
here are the pictures:
To me, it looks similar to how mine looked. Heavy damage in one corner with cracks spreading accross the screen.
You could try waiting a month or two (three tops). If you see no change, then go ahead and find your replacement. But you might be pleasantly surprised with substantial improvement in appearance (like I was). In the meantime, set your apps and wallpaper to black for very dark backround.
I think I'll wait and see if I can live with it for a month, and if I cannot...then I'll see about replacing the screen first. I'll start the contact with samsung within the week though. I'd rather get the information now and be able to get the replacement screen as quick as possible if I decide to go that route.
Thanks for the advice guys.
Rhamza161 said:
I think I'll wait and see if I can live with it for a month, and if I cannot...then I'll see about replacing the screen first. I'll start the contact with samsung within the week though. I'd rather get the information now and be able to get the replacement screen as quick as possible if I decide to go that route.
Thanks for the advice guys.
Click to expand...
Click to collapse
OK. I think it was about two months before I noticed the change. I wasn't expecting a change and therefore wasn't looking for a change, so may not have been really observant. You on the other hand have very good quality pictures of screen and will be watching closely.
** Please do come back here and let us know how it turns out.
(I have zero doubt about what I saw, but I also understand it's difficult for anyone else to believe... would feel better if someone else reports similar observations)
I'm always on the forum, but rarely post because the only threads I usually watch are the ones dealing with development. I'll be sure to let you know about the glass though,
Rhamza161 said:
3) or should I go through AT&T's replacement service and get w/e phone they want to give me? (What phone replaced the Infuse anyway?)
What do you guys think I should do?
Click to expand...
Click to collapse
I'd like to know what phone replaced the infuse too, especially since its officially considered an obsolete phone now.
As a matter of fact Rhamza, that's the case you should build to AT&T-that the phone is obsolete. I've heard plenty of cases, including myself, of complaints to service providers and getting whatever it is you want, so long as your nice and get a compliant tech in the line.
Tell them (if u want) that "my cat knocked my phone off the table, breaking my screen. I see that this phone is totally obsolete and unavailable to purchase at any authorized att retailers... I feel I deserve a replacement because"...etc..
I've heard of people getting galaxy phones for the infuse, so it always worth shot. The worst that could happen is they say no.
In this economy never pay a dollar more for something if you don't have to. Millionaires don't.
Sent from my SGH-I997 using xda app-developers app
Hm, interesting. I'll give it a try. I mean it is worth a shot.
Sent from my SGH-I997 using xda app-developers app on jellybean rom.
I finally just went ahead and called samsung and they said the replacement screens including the LCD would cost exactly $155.88 including shipping. I don't think I'll go that route. I get paid Thursday for over 50 hours so AT&T will be contacted about a broken screen.
electricpete1: I have noticed that some parts of the screen do actually look better, however the 4 buttons on the bottom of the screen are starting to not work because of lost glass even after placing a screen protector over the loose pieces. I think they just came off of the LCD portion.
Sliding the unlock to the right on JB (CM10 unofficial) is starting to require a little more pressure than normal.
honestly i'd send it to samsung unless you have insurance, i had bad luck with replacement parts from china despite them having official "samsung" branding and looking legit. the insurance might get you a phone you don't wan't. since i think (not sure) they deal in refurbed phones for insurance but it might however get you an i-777 sgs2 (a nice upgrade if you like the smaller size) since it looks like hey still have new and refurbed i777s in stock online depited it being long out of production like the infuse. but if they a replacement phone you don't want then samsung is the best way to go unless you find a repair service that has a good warranty policy. i've replaced the screen on one of my infuses myself for a single crack across the screen that was barely visable, the replacement screen burned out in under 2 months and it cost me more than what samsung quoted you to fix yours,at the time i didn't want to be without my phone while waiting for a repair and it cost me.
Well I went ahead and went through the insurance company. Supposedly I coudl have had a choice in the phone I was given, but when I clicked on the "Choose more" button it sent me to the same phone, the Galaxy S2 Skyrocket and it said "If you click on 'more options again, you'll be directed to an associate who will attempt to help solve your problem and will not be allowed to continue online at any point" So I stayed with the Skyrocket for now...I'm honestly not sure how I'll like it. Some websites say that the screen is 0.2" smaller than the infuse, other say it is the same. I love my Infuse, but I would rather get a new phone, not one that is a year old already (the skyrocket came out last year in October after all). The phone should be here tomorrow sometime, so I'll report back and let you guys know if it is refurbished or new. In a way I hope that there is something wrong or something I dislike so I can justify attempting to get a nicer, newer phone.
But at least it is coming with ICS and the screen is not broken and there is a modding community here that is amazing! So even if it isn't the best phone I've ever used, it'll still be better than nothing and I can have JB on it within the hour of it arriving. lol
well there was something wrong with it out of the box. (Of course right?) I called Asurion and she said "we'll send you a shipping label and you can send it back to us and when we receive it we'll send you another one right back."
"Wait, I don't have another phone to use while this one is being processed and shipped. What will I do without a phone? I need it for work!"
"Well, go to AT&T and see if they will loan you a phone for about two weeks while we send you another one, but I've never heard of them doing it before."
"Why can't you send me a new phone and when I receive it, I'll send the defective one back?"
"It doesn't work like that."
"If AT&T doesn't hand out a phone for a loan and I miss work because of it, will your company compensate me my $10/hr wage and contact my bosses and explain to them that it is your fault that I missed work?"
"Um, no we can't do that either."
"[[]]sigh[[]] just send me the shipping label and be done with it. This is ridiculous."
"okay. Have a good night." and she hung up the phone.
wth? Rude and not helpful at all. The new phone that I was sent had a defective mic, both on normal calls and speaker phone calls. The AT&T customer service person was really polite and helped me though their trouble shooting guide for the phone and ended up having me go down to AT&T to get a new SIM card. That didn't work, but they activated the new SIM and added the phone to my plan. So the next AT&T rep sent me a phone number to Asurion to get it replaced, because I have 30 days to report a defective device. Well the previous conversation ensued and I find that I am really not satisfied with their representatives. I should have been recording it! jeez.
Here are some photos I took of my Infuse before I put it into the shipping box three days ago.
Im wondering if other people's 8X's creak when squeezing the phone sideways or on the screen after a few minutes of use? Also I can see light leaking from the bottom where the screen meets the body of the phone. Want to know if I should get an exchange tomorrow at Microsoft Store since after that I'm pretty far from any Microsoft Stores until I'm past the return date.
My volume rocker squeaks a little and also moves back and fourth when I shake the phone. At the bottom of the phone on either side of the charging port there are light leaks, and on the left and right bottom sides too, which is annoying in the dark. Tempted to take mine back to Phones4u and ask for a new one..
Got a new phone and its much better. I didn't notice if light leaks through bottom anymore, but the screen is definitely more flush though not PERFECTLY flush.
Much more solid phone and power button also has a click and is easier to press now. No more creaks now.
Sent from my 8X using Board Express
I'll go and exchange mine then I think. Can you take a picture of it in the dark to show if you have any light leaks and post it up? I'd be very appreciative.
My power button feels a bit odd too, it doesn't have a click and feels squidgy, was thinking that earlier. Might have a go on the replacement in store and look at it in the dark to check for light leaks.
Edit: I've attached the best picture I could get of my light leaks/screen fitting. This is with brightness at max, taken with my DSLR. Was yours this bad? I'd be interested to see if this is an issue with other 8X's or just ours.
I haven't had any problems like that with mine yet. I started using a case after the first week though. Hopefully a replacement will fix the issue for you. That's a lot of light coming through.
Sent from my HTC 8x using Board Express
It is, it's awful. I'm kind of regretting getting the 8X over the 920 to be honest, the blacks seem very light on the screen and the colour seem very washed out (maybe it's just coming from an AMOLED screen that is doing it), might see what they can do for me in store today. We'll see.
Took it back today, they didn't want to replace it but they did in the end. Tried out two brand new Yellow ones in store, both had the exact same issue. Tried a black one, and it's perfect, no light leakage at all. Maybe it's an issue with the Yellow one. Poor effort HTC.
Accepted the Black one as a replacement, but I'm trying to sell it and get a 920 like I should have in the beginning. Doh!
SmokinWaffle said:
Took it back today, they didn't want to replace it but they did in the end. Tried out two brand new Yellow ones in store, both had the exact same issue. Tried a black one, and it's perfect, no light leakage at all. Maybe it's an issue with the Yellow one. Poor effort HTC.
Accepted the Black one as a replacement, but I'm trying to sell it and get a 920 like I should have in the beginning. Doh!
Click to expand...
Click to collapse
Meh. I have the black one and its an issue all right. Yesterday, my screen totally died. Went to HTC service center today, and the light leakage and inperfect screen flush were listed as "possible user damage". If they decide to classify it as user damage, i'll be pissed.
matthew5025 said:
Meh. I have the black one and its an issue all right. Yesterday, my screen totally died. Went to HTC service center today, and the light leakage and inperfect screen flush were listed as "possible user damage". If they decide to classify it as user damage, i'll be pissed.
Click to expand...
Click to collapse
I went with the 920, had screen flickering issues and random rebooting on it, and all 3 of my replacements. Gave up and got a Note II. lol.
Yes, when I had mine it creaked and the camera lens moved around a little, and the screen was a tad squishy on the bottom right...HTC consistently has awesome designs but
There is always something wrong with their build quality that is maddening.
Sent from my DROID RAZR HD using xda app-developers app
Crack over Speaker holes
Hi guys, just to add to the build quality problems... I've just had a replacement from Phones4U of my yellow 8X. After just under a month of gentle and careful ownership i noticed a crack appeared over (and through) the holes on the back for the speaker. The crack got bigger over about a week before i had chance to go ask about it in store. to be fair to P4U, the person i spoke to was great and they swapped it out in store, even though i'd originally bought it online.
Came back to this thread to mention it and now having read everything else i'm noticing a bit of creaking when i squeeze the sides and both phones had had the squishy screen edge picture thing which i first read about being a problem on the ONE X. Not sure if that's just normal anyway though really. Oh and neither of my power buttons have clicked and i find myself missing my easy to press home button on my old iPhone 3GS!
Same again!
natstally said:
Hi guys, just to add to the build quality problems... I've just had a replacement from Phones4U of my yellow 8X. After just under a month of gentle and careful ownership i noticed a crack appeared over (and through) the holes on the back for the speaker. The crack got bigger over about a week before i had chance to go ask about it in store. to be fair to P4U, the person i spoke to was great and they swapped it out in store, even though i'd originally bought it online.
Came back to this thread to mention it and now having read everything else i'm noticing a bit of creaking when i squeeze the sides and both phones had had the squishy screen edge picture thing which i first read about being a problem on the ONE X. Not sure if that's just normal anyway though really. Oh and neither of my power buttons have clicked and i find myself missing my easy to press home button on my old iPhone 3GS!
Click to expand...
Click to collapse
Well after a month (again) my replacement 8X has developed the crack in the same place.
Phones 4U are gonna swap it for a black model this time, i'm wondering if it's the yellow plastic specifically that's bad. They were less cheery and helpful with the exchange this time stating that because it's a cosmetic fault they don't usually replace them and the first time was 'a goodwill gesture'.
I'm starting to wish i'd just gone for the extra price bump for the Lumia 920 instead now. Guess i'm lucky they've replaced them at all though but i still don't think a phone should crack of it's own free will after 4 weeks! http://forum.xda-developers.com/images/icons/advanced/drive.png
They also said it's not a widespread fault that they've been made aware of, i was actually hoping someone else on here would have had the same experience to help me confirm it wasn't just bad luck or whatever. I guess everyone else just has the corners rubbing off instead!
I guess I got lucky, my blue 8X seems pretty solid and all the buttons are clicky.
Just curious if anyone else has noticed this... My device is almost exactly 1 week old. (I've been using it quite a bit for work)
Yesterday, I was playing a movie (using the DisplayPort) to my TV. The unit ran, plugged in, running Netflix for a total of 2 hours... Movie played fine, finished up, disconnected, etc...
Later on that day, I was using the Surface and noticed a yellow burn mark. It's a line along the right edge of the display on the surface. It's most prominent in two places, a blotch 2 inches down from the top, and worse towards the bottom about an inch up (all along the right side)...
Noticed that if I shut the device down, and let it sit on a granite counter-top at room temp (brings the temp of the device down to room temp), after turning it back on around 20 minutes later it's gone on a fresh boot. After starting it again, the yellow burn slowly comes back, coming back even faster if I'm doing CPU intensive stuff on it, or if it's being charged.
Anyways... Even though I purchased the device at the retail location and have a 15 day return window, I didn't want to bother as right now there's the shortage of 128 units, I don't want to have to wait for stores to stock up again, so I called Microsoft and found out that right now under warranty they are replacing faulty devices with brand new ones... So I started a warranty case, hopefully will receive my new unit in a few days.
I did some googling, and I read about people with iPads, and iPhones having a yellow tint due to the glue not curing on brand new devices. Users reported it would go away in time. I'm assuming this isn't the case for me as it's not there on start, but comes after the device warms up...
Also, after reading iFixIt's post about the internals, I noticed the batteries edge inside the device is right about where the yellow marks are. I'm thinking the battery inside the unit may be swelling, and putting internal pressure on the LCD panel... The Yellow get's worse when charging, but at the same time, maybe there's just pressure inside the device from the manufacturing process, you never know.
I just hope hope hope that the device MS sends out is brand new as they said it would be.
Here's a pic, it's very hard to see as its extremely difficult to snap a picture due to auto-focus, lighting, etc... The yellow is usually only visible on white, and certain greys in the gray scale, you can't see it at all on black.
http://twitpic.com/c4o9q8
I think it must be the glue not properly done. Best to return and get a new one imo
And how are you liking it? I'm considering one.
Sent from my Galaxy Nexus using xda app-developers app
plznote said:
I think it must be the glue not properly done. Best to return and get a new one imo
And how are you liking it? I'm considering one.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
At first I thought it was the glue, but just the disappearing act it does, I'm thinking it's a LCD pressure mark instead... If I turn on power savings mode, and don't do anything it fades, barely hard to see... When it gets hot it comes back. I'm almost positive it's the battery putting pressure on the LCD...
As for the device, I'm absolutely loving it. I was lucky enough to get a 128 on the Monday after launch. I've been bringing it with me everywhere. I haven't really used the pen, but I use my Touch keyboard all the time.
This thing is SLICK! And actually to be honest, I waited for the Pro since I thought I wouldn't be able to use the RT. After getting this, and LOVING the metro interface, along with the Metro apps, the only time I go to the desktop is for Office on a normal day. Even then, I actually use the Mail metro app for exchange most of the time, unless I need to do something advanced in Outlook.
I realized everything I use it for, I could have gotten away with an RT instead. I have absolutely NO complaints And to be honest I'm going to pick up an RT as well...
I'll use the RT for day to day, notes, meetings, e-mail, music, metro apps, etc... The battery life will be awesome.
I'll use the Pro for special stuff, like very technical meetings, implementations (I'm an IT guy), real technical work (where I need apps like vSphere client, putty, etc...)
I'm dead serious, this device is slick! Totally worth the money!
I'm actually starting to wonder if this is condensation... No idea why it would glow yellow though... No bubbles or anything...
Noticed that the top of the surface that faces you clicks when tapping on the black border, wonder if it's missing a seal...
w00t,
Called up, they replaced my surface pro, got a replacement within 2 days, brand new
No yellow!
Zhariak said:
w00t,
Called up, they replaced my surface pro, got a replacement within 2 days, brand new
No yellow!
Click to expand...
Click to collapse
I have the same issue and will also be asking for replacement.
You seemed to have liked the service provided by Microsoft, since you got your replacement in 2 days, I'm assuming that they cross-shipped? Or did you have to send it in first? Or did you got a MS Store (none for me in Montreal...)