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Ill give the short version... preordered on the 15th. told i'd get today. rep NEVER told me i needed to sign some email for verification. Email was sent to some god awful old address i dont even use. all that was offered was a $10 credit. Ive been w/ tmobile since like 02' and thats the best they can do??. call back and he can give a free month but only if i extend for 2 yrs....no thanks. So now i have to go to the store tomorrow and wait another day to get the phone. Oh ya btw i dropped my current phone in the toilet and it doesnt work so i have no phone @ the moment. im so livid I cant even see straight...... seriously considering another carrier just off of principle alone..
Call and talk to customer retention... They'll do much better.
Sent from my HTC Glacier using XDA App
both offers WERE from retention...i thought they could do much better as well.
Wait, what email? I received no email. Did you get tracking info?
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
They did the 249 for me on 2 g2x. I was at the sprint store.
I would of had a deposit on sprint. So it evened out.
Sent from my GT-I9000 using XDA Premium App
ikarma said:
Wait, what email? I received no email. Did you get tracking info?
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it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
BarryH_GEG said:
Retention's not doing deals like they used to....... cont'd
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it seems like your right. I mean lets be serious. they KNOW i want the phone. hell I already bought accesorries for it so ya I am going to get it. its just how they went about the whole thing was so wrong i could not believe i was speaking with tmobile. The last guy who offered the free month w/ 2yr extension @ one point said " what do you want us to do?" and not in a helpful way. Like a "we dont care if you cancel;good riddance" kind of way. im still in shock over the whole thing. But its like im trapped. either shake this off and get the phone or go with another carrier, get charged an ETF for breaking contract then getting a higher bill with AT&T, sprint ,etc.
I had a $400 flexpay available which I took... There was on ONLINE form which required me to type in my name.
The only email I got was that my payment went through and it shipped.
Mine said it was supposed to be here Monday so I sold my N1 online. I called last night because it hadn't arrived nor had UPS showed it was even shipped. The lady on the phone told me that online orders were "pre-orders" and the phone wasn't even supposed to ship until Wednesday. I had her and her manager go to the website and tell me where, anywhere, did it say a preorder. I also said people were getting them already and they "assured" me that no one was getting them yet.
I actually had the supervisor cancel the order because I said I'd rather pick it up Wednesday rather then have it ship Wednesday. 20 minutes after I got off the phone, UPS showed it was picked up and scheduled for next day delivery. So I don't even know if they cancelled it or just got it shipped.
Just cancel it and pick one up at the store tomorrow. At this point it isn't even worth fighting with them to get it shipped. I ordered mine Friday with standard shipping and I just got mine a few minutes ago.
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my N1 and MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
Ask for a rep to come bring you a phone immediately. That's how you only paid $100 for the phone with no contract right?
Sent from my LG-P999 using XDA App
jrwingate6 said:
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
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Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
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Blame your state. That's why this is in place. What other carrier lets you split your phone up in payments? I'll go with.... none. It was their fault for not checking the email addy but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
BarryH_GEG said:
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
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That's the full discounted price of the phone, so sounds like a good deal they gave you, but they should never had told u to go back to VZW, they should have went thru the bill and lowered it and also gave you an unlock code for your current phone so when you roam internationally you can just grab a pre-paid sim from where ever you are for way cheaper prices.
jimbo831 said:
Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
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i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
sk337sk337 said:
but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
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the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
uploder said:
i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
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I definitely wasn't calling you out specifically, more just a general statement, or if anyone specifically it was Barry that said they aren't doing what they used to.
Regarding your situation, if they offered you a free month, that is usually the most retention will give as far as financial credits, and it will always require a 2 year contract from my experience (in customer care, not as a customer threatening to cancel).
You really want to go to some crap company over a couple days, when you are the one who ruined your other phone?? And if you are buying this, I am sure you can afford to spend $20 for a prepaid at walmart to give you the basic functionality that is essential. Geesh
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
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I was still in contract with 10 months to go for a full upgrade. When I called, I asked about the upgrade. When the CSR told me I didn't qualify for the upgrade I immediately asked how much it would be just to cancel the service. She said "$200" and my reply to her was "Thats it? I may as well just do that then." She right away offered me a full upgrade.
I too had to go along with the electronic signature but my CSR was nice enough to ask me what email to send it to and let me know when it was coming. I feel for you, man. It's a shame that most companies are straying away from quality customer service, especially with consumers that have been long term with the company. I guarantee if you were a new customer, they would have bent over backwards for you.
uploder said:
the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
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How have you been with tmo that long and don't have a phone laying around? I have at least 3 that I could dig up and throw a sim in.
Sent from my LG-P999 using XDA App
So here's the deal my account information got stolen from ausurion 2 times already within this last year. The first time it was used to get a mytouch 4g and now a G2x. I had the phone not even a month and a claim was opened on the 23rd and they recieved the phone the 24th.
I called ausurion and they gave me a tracking number and its says the phone was delivered to Brooklyn NY, i live in Delaware. I'm very furious that my info got stolen so i called T-Mobile and asked if they can let me out of contract of course they said no and they said that's its not there fault.
This is identity theft and I'm letting you guys know be careful with your info with ausurion. I don't know what to do. Anybody have any advice? I want to leave T-Mobile because i no longer feel safe. Any advice would be appreciated.
Sent from my LG-P999 using XDA Premium App
rvdangel630 said:
So here's the deal my account information got stolen from ausurion 2 times already within this last year. The first time it was used to get a mytouch 4g and now a G2x. I had the phone not even a month and a claim was opened on the 23rd and they recieved the phone the 24th.
I called ausurion and they gave me a tracking number and its says the phone was delivered to Brooklyn NY, i live in Delaware. I'm very furious that my info got stolen so i called T-Mobile and asked if they can let me out of contract of course they said no and they said that's its not there fault.
This is identity theft and I'm letting you guys know be careful with your info with ausurion. I don't know what to do. Anybody have any advice? I want to leave T-Mobile because i no longer feel safe. Any advice would be appreciated.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
I know some people at asurion. Pm me and I may be able to help.
rvdangel630 said:
So here's the deal my account information got stolen from ausurion 2 times already within this last year. The first time it was used to get a mytouch 4g and now a G2x. I had the phone not even a month and a claim was opened on the 23rd and they recieved the phone the 24th.
I called ausurion and they gave me a tracking number and its says the phone was delivered to Brooklyn NY, i live in Delaware. I'm very furious that my info got stolen so i called T-Mobile and asked if they can let me out of contract of course they said no and they said that's its not there fault.
This is identity theft and I'm letting you guys know be careful with your info with ausurion. I don't know what to do. Anybody have any advice? I want to leave T-Mobile because i no longer feel safe. Any advice would be appreciated.
Sent from my LG-P999 using XDA Premium App
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Tmobile is of course liable for their security mishap and ignorance. They should have checked the address.
Sent from my Calculator with Android.
Damn that sucks bro, sorry to hear that. You know like last week I got a random text saying I can install the sec app from Tmobile twice(Was thinking and hoping it was a text for gb update). Makes me wonder if it has anything to do with it. I NEVER get text from tmob unless my bill is late and they want their money. I dunno but I don't think I'm gonna be downloaded the app or giving any info to my insurance unless they already have it of course. D=
rvdangel630 said:
So here's the deal my account information got stolen from ausurion 2 times already within this last year. The first time it was used to get a mytouch 4g and now a G2x. I had the phone not even a month and a claim was opened on the 23rd and they recieved the phone the 24th.
I called ausurion and they gave me a tracking number and its says the phone was delivered to Brooklyn NY, i live in Delaware. I'm very furious that my info got stolen so i called T-Mobile and asked if they can let me out of contract of course they said no and they said that's its not there fault.
This is identity theft and I'm letting you guys know be careful with your info with ausurion. I don't know what to do. Anybody have any advice? I want to leave T-Mobile because i no longer feel safe. Any advice would be appreciated.
Sent from my LG-P999 using XDA Premium App
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Don't let yourself fight with might.! Yea its true not your fault its there's. Take it to court.?
Sent from my LG-P999 using XDA App
jose makalolot said:
Tmobile is of course liable for their security mishap and ignorance. They should have checked the address.
Sent from my Calculator with Android.
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Yea I told them that and they said that people get there phone sent to different address all the time. I know its BS.
what's also BS is that I told them that I don't trust them with my information, so I asked if they can terminate my contract without me paying the termination fee and they said no, because they have nothing to do with it, the Rep said asurion is 100% liable.
Sent from my LG-P999 using XDA Premium App
rvdangel630 said:
Yea I told them that and they said that people get there phone sent to different address all the time. I know its BS.
what's also BS is that I told them that I don't trust them with my information, so I asked if they can terminate my contract without me paying the termination fee and they said no, because they have nothing to do with it, the Rep said asurion is 100% liable.
Sent from my LG-P999 using XDA Premium App
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he is right, asurion is the one you should be going after, they are the ones completely liable for this situation... if you can prove all that you are claiming then it should not be that hard to push them around or if at worse you could take them to court... better yet if you can find other people who have had a similar problem to you then you could make a big case out of it and get them in a lot of trouble, especially if there is identity theft involved
rvdangel630 said:
Yea I told them that and they said that people get there phone sent to different address all the time. I know its BS.
what's also BS is that I told them that I don't trust them with my information, so I asked if they can terminate my contract without me paying the termination fee and they said no, because they have nothing to do with it, the Rep said asurion is 100% liable.
Sent from my LG-P999 using XDA Premium App
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This is a first time post here on the xda forums. I know what you mean, I had the same thing happen to me a few months ago. I received a text from tmobile telling me I need to be sure to send back my damaged device in-order to prevent me from being charged full retail. This was on my BB 9780. I told them it wasn't me, and they wouldn't tell me where it was sent due to "security" purposes despite it being MY account and information they used to get it. All they would tell me was it was not sent in to the state of Texas which is where I live. Pretty much what happened to you is the same... except since I made a claim a REAL one within a year, plus the false claim that they gained my info that was 2 time claim...... insurance was canceled...
rvdangel630 said:
So here's the deal my account information got stolen from ausurion 2 times already within this last year. The first time it was used to get a mytouch 4g and now a G2x. I had the phone not even a month and a claim was opened on the 23rd and they recieved the phone the 24th.
I called ausurion and they gave me a tracking number and its says the phone was delivered to Brooklyn NY, i live in Delaware. I'm very furious that my info got stolen so i called T-Mobile and asked if they can let me out of contract of course they said no and they said that's its not there fault.
This is identity theft and I'm letting you guys know be careful with your info with ausurion. I don't know what to do. Anybody have any advice? I want to leave T-Mobile because i no longer feel safe. Any advice would be appreciated.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Report it to better business bureau (BBB) they do an investigation for free and force both companies to resolve the complaint or they get fined big time
sent from Abbottabad, Pakistan with no internet connection
I wonder if it's their own employees that are responsible for the theft. I almost can't believe my eyes when I read this post... I am new to T-Mobile and I did sign up for the handset insurance
Sent from my LG-P999 using XDA App
Daffydukc said:
I wonder if it's their own employees that are responsible for the theft. I almost can't believe my eyes when I read this post... I am new to T-Mobile and I did sign up for the handset insurance
Sent from my LG-P999 using XDA App
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There are bad apples in every bunch. I know that Asurion will be eager to fix any real issues. I have contacted the op but have not received any details. I plan on notifying them about potential abuse/theft later today. Without details it is hard to follow up and make the changes nessesary to avoid this in the future. Without details this is just another thread on the internet.
I got a text from T-Mobile asking that I visit some site since I'm an insured customer. Pretty sure I'll just ignore it since I've never had issues in the past.
Oh, and I live at a different address than my bill goes to. I cannot get upgrades sent to my address, but I can get warranty replacements sent here. Seems like if it's a warranty replacement they don't care where it goes. Which is fine in my situation since I live about 1200 miles from where my bills are sent.
nuBex86 said:
Damn that sucks bro, sorry to hear that. You know like last week I got a random text saying I can install the sec app from Tmobile twice(Was thinking and hoping it was a text for gb update). Makes me wonder if it has anything to do with it. I NEVER get text from tmob unless my bill is late and they want their money. I dunno but I don't think I'm gonna be downloaded the app or giving any info to my insurance unless they already have it of course. D=
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Click to collapse
No, that's a legit text. Tmo changed the insurance plans and now you get mobile security for free if you have the insurance. The text just informs you that you can download the apply (which you can find in the market as "mobile security T-Mobile."
Sent from my HTC Sensation 4G using XDA App
ciscojmd said:
This is a first time post here on the xda forums. I know what you mean, I had the same thing happen to me a few months ago. I received a text from tmobile telling me I need to be sure to send back my damaged device in-order to prevent me from being charged full retail. This was on my BB 9780. I told them it wasn't me, and they wouldn't tell me where it was sent due to "security" purposes despite it being MY account and information they used to get it. All they would tell me was it was not sent in to the state of Texas which is where I live. Pretty much what happened to you is the same... except since I made a claim a REAL one within a year, plus the false claim that they gained my info that was 2 time claim...... insurance was canceled...
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Click to collapse
yes the same thing happened to me earlier this year i recieved a text stating that i need to send in the damage handset, in which ended up being fraud and they fixed it. again yesterday i recieved the same text i said " oh no not this again" and for sure it was the same thing but this time i got a tracking number and seen that it was delivered to someone in ny. and for sure because to many claims were made so they cancelled my insurance.
graffixnyc said:
No, that's a legit text. Tmo changed the insurance plans and now you get mobile security for free if you have the insurance. The text just informs you that you can download the apply (which you can find in the market as "mobile security T-Mobile."
Sent from my HTC Sensation 4G using XDA App
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Click to collapse
no its a text stating that the damaged phone need s to sent in. your thinking of something else.
Asurion handles insurance claims for all of the other carriers too, except for a couple of small ones. If the leak is at Asurion (which honestly, sounds like it is) you're not getting away from anything.
You can only do 2 claims per year with Asurion, warranty exchanges thru T-Mobile are pretty much unlimited speaking from experience.
I just called the Customer Service of AT&T with the argument that I pay $100 bucks extra for the SGSII Skyrocket aditional from other customers that bought it from $149.99 only. After a little talk with the rep. guess what? They refound me $100 dollars to my account as a credit ... I have to say that I'm more than happy! For you guys that try this, good luck!
I hope more people can take advantage of this. I happen to live in a market that won't see LTE until the 1st or 2nd quarter next year and only paid $149.99 from a local corp. store. They should price it the same everywhere (corp stores that is) imho...
Just picked mine up for $149 @ best buy...told them about the att store and online then they price matched. And no $35 restocking fee
Sent from my SAMSUNG-SGH-I727 using xda premium
bacuy82 said:
Just picked mine up for $149 @ best buy...told them about the att store and online then they price matched. And no $35 restocking fee
Sent from my SAMSUNG-SGH-I727 using xda premium
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I would pay the 35$ restocking fee only if the Galaxy Note arrives to AT&T!
I've called 3 times now and gone back in the store. I've been denied this every time. Any tips on what I should say? I am a 20 year customer with 7 lines and internet. You would think that they would treat all their customers the same.
decimusmaximus7 said:
I've called 3 times now and gone back in the store. I've been denied this every time. Any tips on what I should say? I am a 20 year customer with 7 lines and internet. You would think that they would treat all their customers the same.
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Click to collapse
Well, She was very negative with my position so I said, can you transfer me to the contract cancelation department please? Then she tells me, its no necessary Sir 'cuz I can help you with this unic call... so... there is the tip
bacuy82 where do live
decimusmaximus7 said:
I've called 3 times now and gone back in the store. I've been denied this every time. Any tips on what I should say? I am a 20 year customer with 7 lines and internet. You would think that they would treat all their customers the same.
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Click to collapse
Strange... I called At&t on Monday and asked if I could upgrade early (I wasn't eligible for an upgrade until January 15th). Not only was I told yes, but I was given the $150 price for the Skyrocket. And in my zipcode it was coming up as 250 online.
Plus, I was told they will waive the upgrade fee. (I still have to call now that I have the phone to make sure that happens).
All I did was just ask nicely for the upgrade and the rest just happened. Now I've got my phone and I couldn't be happier.
jmreed97 said:
Strange... I called At&t on Monday and asked if I could upgrade early (I wasn't eligible for an upgrade until January 15th).
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i want to early upgrade too! how many months do i have left on current contract to be eligible?
I bought mine for $149.99 also. I called AT&T and complained about the fact that I had to pay $249 when others in CA or NY have only to pay $149.
After 30min on the phone the answer was still "no we can't do anythinbg the best price I can offer you is $239" When I told her that I could buy the same phone for $199 at walmart or Radioshack she said she was sorry but could do more.
I told her it was sad because at least Verizon and T-Mobile are not changing their price depending of the city and then I asked to talk to a manager.
The manager was "not available" but I got the promise he will call me asap. One our later, I got a phone call, the price was accepted, $149.
It was worth the time
Am I the only one who would rather pay the $100 than spend 30+ minutes on the phone with an ATT CSR?
Hmm my local ATT store asked me what area code showed 149.99, but ones I knew that should have showed 149 seemed 250 and he said he cant bring down the price.
What area code shows 149 still from ATT website.
If you bought it from Bestbuy, just print out a screen shot of the AT&T website showing $149 and they will refund you the $100. I attempted only 1 time and had no problem.
jonathanhtc said:
Well, She was very negative with my position so I said, can you transfer me to the contract cancelation department please? Then she tells me, its no necessary Sir 'cuz I can help you with this unic call... so... there is the tip
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I just called and got the difference credited also, and he added 1000 rollover minutes! Thanks for the tip I owe you a beer!
Sent from my SAMSUNG-SGH-I727 using Tapatalk
sketchturner said:
bacuy82 where do live
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Oklahoma city 73162 Bought phone in Midwest city (73110) because close to work.
Sent from my SAMSUNG-SGH-I727 using xda premium
digitalnrg said:
If you bought it from Bestbuy, just print out a screen shot of the AT&T website showing $149 and they will refund you the $100. I attempted only 1 time and had no problem.
Click to expand...
Click to collapse
I don't see it for $149 on the AT&T site. It's $249.
Not cool..
Sent from my SAMSUNG-SGH-I727 using xda premium
Whenever I get home I am going to do this.... Those extra $135 will definitely help!! ($100 for phone + $35 restocking)
Sent from my SAMSUNG-SGH-I727 using xda premium
Tried this with 2 different reps.... no dice.
Before my upgrade, my account expires next month. Told them ill return the phone, and move to verizon as "it seems your company has a $100 mark up" on this device.
Was pretty much told good luck with verizon. LOL
Sent from my SAMSUNG-SGH-I727 using Tapatalk
I just went to Bestbuy and showed them the price on my phone. So he looked on their computers and it said $250 and that it was because my zip was in Oklahoma City on my phone(I used the zipcode a few posts back). I just said my parents moved out there, and after this semester of school I would be moving too. I just said I didn't want to return it and have to have my parents buy it and ship it to me.
He asked a manager and they approved it. Probably didn't want to lose store numbers on contract renewals and bit the hundred bucks.
I would advise saying you didn't want to have to return it and buy it there if your zip is different, they want to keep their numbers up.
I was wondering why my bill was higher this month so I called verizon and to my shock my gs3 was not grandfathered into unlimited plan. The verizon guy guaranteed us unlimited data which is why we continued with them. I didnt catch last month's bill because it was the same price but said 2gb and now they're saying too late screw u. Anybody else have this problem?
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when did you buy your phone, and did you start a new contract for it?
Ordered it the day before the cutoff date. Dont remember exactly at the moment but know for sure it was one day before, think 27th of june. Now they are saying the rep i called to order was probably wrong and that because mine was preordered it didnt count because it was activated in the 9. I received it and activated it on the 9th if July. But already paid for it before that
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I'm terrible at explaining this sorry. I'll put more details. My gf ordered a iphone 4 and i preordered a gs3 day before cutoff date of unlimited data. The at verizon that we called guaranteed us unlimited data. She still has unlimited and i don't. Rep i just talked to said it had to be activated on sept. 8 but i received mine on sept. 9. I told her ppl on forums preordered theirs and got unlimited still and she said those ppl on forums lied. Payed last months bill without noticing mine said 2 gb data cuz it was same price. Now they said i cant do anything.
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If you push hard enough they can definitely fix it for you.
Pnutts said:
I'm terrible at explaining this sorry. I'll put more details. My gf ordered a iphone 4 and i preordered a gs3 day before cutoff date of unlimited data. The at verizon that we called guaranteed us unlimited data. She still has unlimited and i don't. Rep i just talked to said it had to be activated on sept. 8 but i received mine on sept. 9. I told her ppl on forums preordered theirs and got unlimited still and she said those ppl on forums lied. Payed last months bill without noticing mine said 2 gb data cuz it was same price. Now they said i cant do anything.
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People on the forums didn't seem to "lie" - many were sharing stories on what worked/what didn't work to keep unlimited during the preorder wait for deliveries.
I kept my unlimited from preordering two phones for upgrading our lines, as an example.
But, we activated very soon after delivery months ago. Your preordered Galaxy S III arrived in early September?
- ooofest
I kept pushing but they said there is no more unlimited so changing back is impossible. I even told them before i hung up that i wud cancel it. She just said well you'll have to pay the early termination fees. Both of these ladies were kinda rude too
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Pnutts said:
I kept pushing but they said there is no more unlimited so changing back is impossible. I even told them before i hung up that i wud cancel it. She just said well you'll have to pay the early termination fees. Both of these ladies were kinda rude too
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Keep escalating it , if anything find the executive customer support line and call that number. An executive email bomb could also work (per the Consumerist website).
thanks will do that Tiburon. Just wanted to see if what they were telling me were true or not
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Pnutts said:
thanks will do that Tiburon. Just wanted to see if what they were telling me were true or not
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You seemed to mention they told you activating this late was the primary issue with regaining unlimited right now.
Do you know why your phone arrived so late if it was ordered before the activation cutoff?
- ooofest
Thing is the phone wasn't out yet till that date but from everything i was reading ppl preordering cud still keep unlimited plan. Plus verizon guaranteed me that. The main problem is that i paid last month's bill without noticing it said 2gb
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Pnutts said:
Thing is the phone wasn't out yet till that date but from everything i was reading ppl preordering cud still keep unlimited plan. Plus verizon guaranteed me that. The main problem is that i paid last month's bill without noticing it said 2gb
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I'm not sure what information you were given, but I'm not aware of preorders from June that took until September to finally ship.
See this now-famous Verizon Galaxy S III preorder thread for more details and lots of user stories on when phones shipped.
If you ordered after June 28th, getting the unlimited grandfathering deal is tough.
- ooofest
Pnutts said:
Thing is the phone wasn't out yet till that date but from everything i was reading ppl preordering cud still keep unlimited plan. Plus verizon guaranteed me that. The main problem is that i paid last month's bill without noticing it said 2gb
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If you received the phone on sept 9 and activated it then thats pretty late at activating(2 months past the delivery dates for pre orders). The verizon rep i talked to when i preordered it said I should activate it before july 11th to keep my unlimited and thats what I did.
Oh my bad i meant july not sept. It wasnt long it was the day it was supposed to be released.
This is the second month I've had this phone.
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sorry for confusing u guys
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Pnutts said:
sorry for confusing u guys
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Something isn't adding up. If you preordered the phone it should of shown you keeping unlimited data on your receipt. If it does then take it to Verizon. You renewed your contract under the premises of retaining unlimited data. They cannot not honor what you signed a contract for if so it would be null n void and you are free to cancell at anytime without paying a etf. I did this one time when I was younger and Cingular raised the cost of txt messaging from 10 cents to 25 cents per message.
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Muh badd dogg. You ordered too late.
Pnutts said:
sorry for confusing u guys
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johnnilsson said:
Something isn't adding up. If you preordered the phone it should of shown you keeping unlimited data on your receipt. If it does then take it to Verizon. You renewed your contract under the premises of retaining unlimited data. They cannot not honor what you signed a contract for if so it would be null n void and you are free to cancell at anytime without paying a etf. I did this one time when I was younger and Cingular raised the cost of txt messaging from 10 cents to 25 cents per message.
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Exactly, because that^^ is what was on mine when going through the preorder process and renewing the plan.
Verizon bastards.
No i did not preorder too late. I made sure of that. I might of made date mistakes posting this but not when i ordered it. The only receipt i received was wen it was shipped in the box. On my gf's iphone 4s it says 29.99 for unlimited on the featues section that i just noticed looking at it now. Mine does not say anything. Our account is on her name if it makes any difference
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He pre order the day before the cut off date and the phone arrived july 9th he activated and like many verizon put him in 2gb data plan. Hoping he wont notice.
Many called back and got their unlimited restored.
Call again and check your confirmation emails. It must say somewhere the terms of your contract
Dont thank/like/rep my posts or ill report you.
I started a new AT&T account on around Aug 12th or so. For the 1st time in my life they didn't ask me for a deposit. They sent me 2 refurb phones the next day. I had the phones in hand & using them My wife & I decided on Aug 20th we wanted to port our Straight Talk numbers over. I called the Porting department & they had to send new Sim cards because AT&T & ST are so intertwined. They said my 1st bill might double because the system may think I reordered again, but it would go away. I made my first months payment on 8-30. I tried tonight to buy the Note 3 online. The system said I have this past due amount and it has to be taken care of first. I got online chat for billing help. The lady said tonight said they added a $445 deposit on my acct. She said the payment I made went on the deposit & not on the bill. She even said that I called in on 8-20 asking for the deposit to be waived. I told her no that I called that day to port our two numbers. I told her I haven't heard of a deposit till she told me.
I'm going to call in tomorrow during regular business hours to see what can be done. Has anyone else ever had any issues like this?
It sounds weird, because a deposit usually must be paid before service even starts, not at first billing. Kinda defeats the purpose of a deposit. I would ask them what day the deposit amount was assessed to the account. If it was added the day you inquired about porting, inquire why it was added a week post service, and how service was even started without it.
I have been with AT&T for 11 years, and never have any billing issues. In fact, they always waive my upgrade fees.
Have had ATT for 2 years and if I customer service is what I paid for it has been worth it.I always get what I want when I call them.have had 4 pushed upgrades and never had to b nasty to get them.
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Update: I got a hold of a guy named Rusty with AT&T today. He was super. My credit was good enough to get up to 3 lines without a deposit. When we ported our 2 ST numbers over; the AT&T system saw 4 numbers which automatically kicked in a $445 deposit. Rusty said it should be remedied by Monday. He's going to check it Mon morning & call me back. He asked me if I was satisfied with today's service & I said I give it an A+
I agree. I've had nothing but good things to say about Att. Always call those online people are kinda slow at helping.
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Good to hear you got it all fixed up.
i think att is wonderful. My phone had been stolen last thursday and i called in to get my phone blacklisted. The CSR offered to give me an override upgrade even when I wasnt eligible for one. Now that is customer service!
Once per month. When I pay the bill.
You should be good. I've had AT&T for 17yrs. (AT&T>Cingular>AT&T) I've never really been disappointed w/them.
Conversations & dialogue have gotten a little "interesting" on occasion with my grandfathered unlimited data, but all ended well.
I personally think their customer service is pretty d*mn good!! :good:
Coming from Sprint and Verizon ATT is making me feel like a god. Lol. Sounds more like an error on ATT in your situation. Or a big mistake.
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Delakit said:
Coming from Sprint and Verizon ATT is making me feel like a god. Lol. Sounds more like an error on ATT in your situation. Or a big mistake.
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I feel ya bro! Finally ditched sprint. Goin to court with them. But here on att, ive had lte almost everywhere ive went! Signal is also almost evrywhere unlike sprint. Loving the att s4 so far
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Att and verizon know they can screw any and all of their consumers. why cause they know sprint and tmo has horrendous 4g lte coverage and they are like almost taunting you to switch to sprint and tmo cause they know you will be crawling back for their lte coverage.
All I can say is Att has been great to me. A rep told me if you pay your bill on time every month they consider you a premium customer and they will go out their way to help you. I pay my bill on the 5 of the month although its done on the 22nd. This has gotten me early upgrades big credits to my accounts and free stuff.
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nthknd said:
All I can say is Att has been great to me. A rep told me if you pay your bill on time every month they consider you a premium customer and they will go out their way to help you. I pay my bill on the 5 of the month although its done on the 22nd. This has gotten me early upgrades big credits to my accounts and free stuff.
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No shib? Sounds too good to be true.
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Delakit said:
No shib? Sounds too good to be true.
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Very true....
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This was all remedied yesterday. Rusty even took time to call me back like he said he would. I even got to get my wife an upgrade for a Note 3, but I can't.