I was wondering why my bill was higher this month so I called verizon and to my shock my gs3 was not grandfathered into unlimited plan. The verizon guy guaranteed us unlimited data which is why we continued with them. I didnt catch last month's bill because it was the same price but said 2gb and now they're saying too late screw u. Anybody else have this problem?
Sent from my SCH-I535 using xda app-developers app
when did you buy your phone, and did you start a new contract for it?
Ordered it the day before the cutoff date. Dont remember exactly at the moment but know for sure it was one day before, think 27th of june. Now they are saying the rep i called to order was probably wrong and that because mine was preordered it didnt count because it was activated in the 9. I received it and activated it on the 9th if July. But already paid for it before that
Sent from my SCH-I535 using xda app-developers app
I'm terrible at explaining this sorry. I'll put more details. My gf ordered a iphone 4 and i preordered a gs3 day before cutoff date of unlimited data. The at verizon that we called guaranteed us unlimited data. She still has unlimited and i don't. Rep i just talked to said it had to be activated on sept. 8 but i received mine on sept. 9. I told her ppl on forums preordered theirs and got unlimited still and she said those ppl on forums lied. Payed last months bill without noticing mine said 2 gb data cuz it was same price. Now they said i cant do anything.
Sent from my SCH-I535 using xda app-developers app
Sent from my SCH-I535 using xda app-developers app
If you push hard enough they can definitely fix it for you.
Pnutts said:
I'm terrible at explaining this sorry. I'll put more details. My gf ordered a iphone 4 and i preordered a gs3 day before cutoff date of unlimited data. The at verizon that we called guaranteed us unlimited data. She still has unlimited and i don't. Rep i just talked to said it had to be activated on sept. 8 but i received mine on sept. 9. I told her ppl on forums preordered theirs and got unlimited still and she said those ppl on forums lied. Payed last months bill without noticing mine said 2 gb data cuz it was same price. Now they said i cant do anything.
Click to expand...
Click to collapse
People on the forums didn't seem to "lie" - many were sharing stories on what worked/what didn't work to keep unlimited during the preorder wait for deliveries.
I kept my unlimited from preordering two phones for upgrading our lines, as an example.
But, we activated very soon after delivery months ago. Your preordered Galaxy S III arrived in early September?
- ooofest
I kept pushing but they said there is no more unlimited so changing back is impossible. I even told them before i hung up that i wud cancel it. She just said well you'll have to pay the early termination fees. Both of these ladies were kinda rude too
Sent from my SCH-I535 using xda app-developers app
Pnutts said:
I kept pushing but they said there is no more unlimited so changing back is impossible. I even told them before i hung up that i wud cancel it. She just said well you'll have to pay the early termination fees. Both of these ladies were kinda rude too
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Keep escalating it , if anything find the executive customer support line and call that number. An executive email bomb could also work (per the Consumerist website).
thanks will do that Tiburon. Just wanted to see if what they were telling me were true or not
Sent from my SCH-I535 using xda app-developers app
Pnutts said:
thanks will do that Tiburon. Just wanted to see if what they were telling me were true or not
Click to expand...
Click to collapse
You seemed to mention they told you activating this late was the primary issue with regaining unlimited right now.
Do you know why your phone arrived so late if it was ordered before the activation cutoff?
- ooofest
Thing is the phone wasn't out yet till that date but from everything i was reading ppl preordering cud still keep unlimited plan. Plus verizon guaranteed me that. The main problem is that i paid last month's bill without noticing it said 2gb
Sent from my SCH-I535 using xda app-developers app
Pnutts said:
Thing is the phone wasn't out yet till that date but from everything i was reading ppl preordering cud still keep unlimited plan. Plus verizon guaranteed me that. The main problem is that i paid last month's bill without noticing it said 2gb
Click to expand...
Click to collapse
I'm not sure what information you were given, but I'm not aware of preorders from June that took until September to finally ship.
See this now-famous Verizon Galaxy S III preorder thread for more details and lots of user stories on when phones shipped.
If you ordered after June 28th, getting the unlimited grandfathering deal is tough.
- ooofest
Pnutts said:
Thing is the phone wasn't out yet till that date but from everything i was reading ppl preordering cud still keep unlimited plan. Plus verizon guaranteed me that. The main problem is that i paid last month's bill without noticing it said 2gb
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
If you received the phone on sept 9 and activated it then thats pretty late at activating(2 months past the delivery dates for pre orders). The verizon rep i talked to when i preordered it said I should activate it before july 11th to keep my unlimited and thats what I did.
Oh my bad i meant july not sept. It wasnt long it was the day it was supposed to be released.
This is the second month I've had this phone.
Sent from my SCH-I535 using xda app-developers app
sorry for confusing u guys
Sent from my SCH-I535 using xda app-developers app
Pnutts said:
sorry for confusing u guys
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Something isn't adding up. If you preordered the phone it should of shown you keeping unlimited data on your receipt. If it does then take it to Verizon. You renewed your contract under the premises of retaining unlimited data. They cannot not honor what you signed a contract for if so it would be null n void and you are free to cancell at anytime without paying a etf. I did this one time when I was younger and Cingular raised the cost of txt messaging from 10 cents to 25 cents per message.
Sent from my SCH-I535 using Tapatalk 2
Muh badd dogg. You ordered too late.
Pnutts said:
sorry for confusing u guys
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
johnnilsson said:
Something isn't adding up. If you preordered the phone it should of shown you keeping unlimited data on your receipt. If it does then take it to Verizon. You renewed your contract under the premises of retaining unlimited data. They cannot not honor what you signed a contract for if so it would be null n void and you are free to cancell at anytime without paying a etf. I did this one time when I was younger and Cingular raised the cost of txt messaging from 10 cents to 25 cents per message.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Exactly, because that^^ is what was on mine when going through the preorder process and renewing the plan.
Verizon bastards.
No i did not preorder too late. I made sure of that. I might of made date mistakes posting this but not when i ordered it. The only receipt i received was wen it was shipped in the box. On my gf's iphone 4s it says 29.99 for unlimited on the featues section that i just noticed looking at it now. Mine does not say anything. Our account is on her name if it makes any difference
Sent from my SCH-I535 using xda app-developers app
He pre order the day before the cut off date and the phone arrived july 9th he activated and like many verizon put him in 2gb data plan. Hoping he wont notice.
Many called back and got their unlimited restored.
Call again and check your confirmation emails. It must say somewhere the terms of your contract
Dont thank/like/rep my posts or ill report you.
Related
http://www.tmonews.com/2012/06/deal...-best-buy-good-for-new-accounts-and-upgrades/
My wife is due for her upgrade and wants a One S, and this is perfect. Although for new accounts you can get it free this Friday and Saturday (the 15th & 16th of June) direct from T-Mobile.
Sent from my H1S using XDA Premium.
Got mine from reward zone mobile (same thing) but at $200 with $100 in points toward future purchases...close enough.
Droidificator said:
My wife is due for her upgrade and wants a One S, and this is perfect. Although for new accounts you can get it free this Friday and Saturday (the 15th & 16th of June) direct from T-Mobile.
Sent from my H1S using XDA Premium.
Click to expand...
Click to collapse
u will have to pay 300 plus tax then u get a mail in rebate card for 300
s10shane said:
u will have to pay 300 plus tax then u get a mail in rebate card for 300
Click to expand...
Click to collapse
When you have discounts from insurance you pay less and still get $300 back.
When I got my One S from tmobile I paid $260 for the phone plus activation and got the $300 card back.
PcFish said:
When you have discounts from insurance you pay less and still get $300 back.
When I got my One S from tmobile I paid $260 for the phone plus activation and got the $300 card back.
Click to expand...
Click to collapse
Discounts from insurance? Care to elaborate?
Sent from my HTC VLE_U using XDA
I paid 290 total for mine with 50 mail in rebate. Now T-Mo lowers it?? **** them. ((( <-- that word starts with an F )))
99 dollars isn't bad but i just returned mine to t-mobiles customer service. **** i paid like 340. it was 250 plus tax, which tax sucks in cali. then i had it overnight shipped to me. so i returned it cause of all the issues ive had with it. now im just waiting for the 21st to get my hands on the GS3 since im sure it will cost me the same amount of money as the htc one s did. now i gotta get rid of my screen protector and my case for it lol
---------- Post added at 09:23 PM ---------- Previous post was at 09:20 PM ----------
chem.manish said:
Discounts from insurance? Care to elaborate?
Sent from my HTC VLE_U using XDA
Click to expand...
Click to collapse
+1
Just picked up one of these from bestbuy. Had an issue with having to add a service plan to it, even though we already have one on that line, so I just called the number on their website and it worked out fine.
Also, now T-mobile has this phone for $99, with a $50 mail in rebate...
Closed Source Project said:
I paid 290 total for mine with 50 mail in rebate. Now T-Mo lowers it?? **** them. ((( <-- that word starts with an F )))
Click to expand...
Click to collapse
+1 Paid 599.00 off contract. Didn't want to be committed to TMobile any more as there coverage sucks for my area needs--
However, at 99.00 it may have tempted me--
Of course they will try to push all devices before sgsIII gets here
Totòòò said:
Of course they will try to push all devices before sgsIII gets here
Click to expand...
Click to collapse
I don't think that's the point at all since they're going to get returns specifically to trade for the SGS3 (and I'm sure they're aware of this). I do wonder though, if the SGS3 were available today would it be included in the sale? Probably not.
Sent from my H1S using XDA Premium.
I just called to ask about the Fathers Day sale but it applies ONLY to full upgrade. I'm not due for a full upgrade until September
That sucks!
I'm about to pay $169 for it by doing some other promotion the guy is applying for me since my Galaxy Nexus was just stolen last Thursday.
So full upgrades get the full deal this weekend?
I thought it was only for new lines.
Sent from my H1S using XDA Premium.
What is the return period? How many days? Thinking of returning mine
Sent from my HTC VLE_U using XDA
Droidificator said:
So full upgrades get the full deal this weekend?
I thought it was only for new lines.
Sent from my H1S using XDA Premium.
Click to expand...
Click to collapse
I called T-Mobile directly. Full upgrades as well. Has to be FULL upgrade though.
Sent from my Nexus One using xda premium
chem.manish said:
Discounts from insurance? Care to elaborate?
Sent from my HTC VLE_U using XDA
Click to expand...
Click to collapse
Horizon Blue Cross Insurance you get a 12% discount I believe. Just show them your card and on the bill it comes off.
Govt employee 15%.
ohsofly25 said:
What is the return period? How many days? Thinking of returning mine
Sent from my HTC VLE_U using XDA
Click to expand...
Click to collapse
tmo guy im with says 20days but i thought it was 14days, im new to gsm so hope it helps.
darren.wlsn1 said:
tmo guy im with says 20days but i thought it was 14days, im new to gsm so hope it helps.
Click to expand...
Click to collapse
Just got mine through tmo loyalty dep. and can confirm that the return window is 20 days from the day you receive the phone (awesome for people like me that buy over the phone or online).
Behold_this said:
Just got mine through tmo loyalty dep. and can confirm that the return window is 20 days from the day you receive the phone (awesome for people like me that buy over the phone or online).
Click to expand...
Click to collapse
Anyone know how much is the restocking fee if you want to exchange for another phone?
m.yahoo.com/w/legobpengine/news/rip-verizon-grandfathered-unlimited-data-plans-185537554.html?orig_host_hdr=news.yahoo.com&.intl=US&.lang=en-US&.tsrc=samsungwn&.sep=table
Sent from my SCH-I535 using xda premium
m.yahoo.com/w/legobpengine/news/rip...ntl=US&.lang=en-US&.tsrc=samsungwn&.sep=table
Sent from my SCH-I535 using xda premium
I've never received a message like that. I signed my agreement and still have unlimited data. Hmm....
Sent from my SCH-I535 using xda premium
Um, yeah right. Mine gets delivered tomorrow, and either I'll be rocking unlimited like it said in my renewed contract or I'll be rocking a phone on another carrier.
Sent from my ADR6300 using xda app-developers app
I got something similar
I received a similar notice with one of my pre-orders placed on 6/12. The email from Verizon stated "We have completed your equipment order. Your current Unlimited Data package is no longer available. We have selected the 2 GB Data package for you. You will not be able to go back to your current Unlimited Data Package"
Called them and the rep had to submit a "inactive price request" form. Hopefully I hear back from them soon.
Xda server would meltdown over the posts here if others were getting that message. I love how BGR just runs the story without checking with Verizon or getting another person to confirm. Just uses 1 persons tip as fact.
Sent from my DROID BIONIC using xda app-developers app
Mine will be here tomorrow too and I even have a rep calling me to make sure I have no issues with my current unlimited data plan.
If I lose unlimited...all hell will indeed break loose.
Most important thing to realize is people have most likely received this notification if they ordered after 6/28/12.
I got mine today... I still have unlimited.
I mean, I even logged into My Verizon and it shows unlimited. No idea what the deal is here. I pre-ordered mine in store and the reps confirmed with me that I would keep my unlimited data.
This "news" story seems hokey.
Sent from my SCH-I535 using xda premium
Sure Verizon might take away your unlimited data but it's not like they didnt compensate you for it... they gave you a locked boot loader for [email protected]!!
BGR = Bull**** Generated Regularly
I kept my unlimited data, so I'm sure others are too.
Response from VZW when I asked.
I just asked them via the chat on their site, I was told that I get to keep unlimited, but only because I purchased it unsubsidized. Seeing how I use 10gb or so a month, I guess I'll keep buying them unsubsidized since it saves a huge amount of money per month to do so.
Doesn't look good for guys signing a new contract, though.
Please wait for a Chat Representative to respond.
Thank you for contacting Verizon Wireless. My name is Gary, how may I assist you?
Gary: Hi Nicholas
Nicholas: Hello, I just purchased a Galaxy S3 (scheduled to be delivered on the 11th). It is unsibsidized, so I paid $650 so I could keep my unlimited data.
Gary: no problem
Nicholas: I'm readin gthat customers are getting notices that they are losing their unlimited data when activating their S3s, will I be forced off my unlimited plan?
Nicholas: Or do I get to keep it, which is the whole reason for ordering the phone at full price.
Gary: no if you had used the subsidized price, then yes, otherwise the unlimited data plan is still yours...
Nicholas: Excellent. Thank you for your help tonight.
Click to expand...
Click to collapse
Has anyone who signed a new 2 year contract activated yet? Results?
i preordered on 6/6, renewed a 2yr contract, recieved my phone today, and kept unlimited data
When I pre-ordered my GS3 the customer service rep told me I would still be able to keep my unlimited data plan however if any bills are paid late or if the credit card wont go through on the order or if they have any other problems with my account prior to shipment of the phone, then the phone order will be canceled and I may not be able to keep the unlimited data. My gut tells me the person in the article had a billing issue and Verizon used that as an opportunity to yank the unlimited data.
E36eury is correct.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Just activated my s3 today and still have unlimited..i preordered on the 27th lol
Sent from my SCH-I535 using Tapatalk 2
droidstyle said:
i preordered on 6/6, renewed a 2yr contract, recieved my phone today, and kept unlimited data
Click to expand...
Click to collapse
Same here
This is totally false. They reposted a blog from BGR, which I commented on (VERY FIRST COMMENT), explaining that it was false. Pathetic when this kind of crap becomes "news"
so we can get an erroneous story of verizon sucking on yahoo news but not an actual story about how they locked the bootloader? o_0
When I ordered mine i asked for a written receipt stating that my unlimited would still be there....big red is getting a bit too big for their britches
Does anyone have a top tier customer service phone number for VZW?
I just signed up and my first bill is a staggering 300$ for share everything 6GB and I didn't even go over minutes. I need to see if there is something they can do to help me.
Sure, granted my corporate discount hasn't gone into effect yet, but there has to be something they can do to help me out.
Sent from my SCH-I535 using Tapatalk 2
Call billing dept. How many lines you have? Yoy have to be insane or filthy rich to get into those share everything ropoff plans.
VERIZON GALAXY S 3
2 but my wife doesn't use any data. I do so I just eat her share.
Sent from my SCH-I535 using Tapatalk 2
That plan is unlimited talk/text with some data. I don't know if $300 is right or not, because I would never sign up for that. But nope there is not. You can call 611 and go from there, but from what I have herd. It's a real pain to get them to fix any thing with billing. I wish at lest two times I knew about a better # for CS, but I don't.
I don't think this plan works with corporate discount's and that may be one of the issue's as well.
Edit: I looked it up and you should only be paying 160+tax+some small fees. They do bill you a one time fee for signing up as well (40-50 per line), So this bill seem's about right even if I do think it's high.
Sorry
Are you a first time Verizon customer? I remember when I got my first smartphone I was charged double for my data plan for the first bill and that was because they charge you a month in advance pretty much to keep their buts safe in case you decide to stop paying your bill.
Sent from my SCH-I535 using Tapatalk 2
Keep in mind, depending on when you sign up, your first bill will have part of the month prorated...
So I have the 2 GB plan, with my SG3 and wifi jetpack, my first bill was $198.
So that broke down with 10 days prorated plus $35 to activate the SG3 (Jetpack I already had) and then the $130 or so for the monthly charge, plus taxes...
Adds up quick...
You guys think I could get them to drop the activation fee or manually put in my discount for the month?
Sent from my SCH-I535 using Tapatalk 2
I was able to do that, so give it a shot.
Beemer533 said:
Keep in mind, depending on when you sign up, your first bill will have part of the month prorated...
So I have the 2 GB plan, with my SG3 and wifi jetpack, my first bill was $198.
So that broke down with 10 days prorated plus $35 to activate the SG3 (Jetpack I already had) and then the $130 or so for the monthly charge, plus taxes...
Adds up quick...
Click to expand...
Click to collapse
This.
When you switch phones they look at it as new contract/plan.
I got billed in advance and my $90 bill was about $150.
4ktvs said:
I was able to do that, so give it a shot.
Click to expand...
Click to collapse
What part and what did you say?
Sent from my SCH-I535 using Tapatalk 2
pyrostic said:
What part and what did you say?
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
The 2nd part: manually put in my discount for the month
I really did not have to try that hard. But I know some one who works for them and he was able to do it.
You could say you were not told about the fee or some thing like that.
Mark930 said:
Are you a first time Verizon customer? I remember when I got my first smartphone I was charged double for my data plan for the first bill and that was because they charge you a month in advance pretty much to keep their buts safe in case you decide to stop paying your bill.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
^^^
4ktvs said:
The 2nd part: manually put in my discount for the month
I really did not have to try that hard. But I know some one who works for them and he was able to do it.
You could say you were not told about the fee or some thing like that.
Click to expand...
Click to collapse
I'll give it a try
Sent from my SCH-I535 using Tapatalk 2
Hello XDA, i have some sad news for you guys. Well, Verizon's new dumb as F*** policy is when you use your upgrade you areNO LONGER ALLOWED to have unlimited data plan!!!!!! I AM DEPRESSED. WHY VERIZON WHYYYYYYY!
jonah1234 said:
Hello XDA, i have some sad news for you guys. Well, Verizon's new dumb as F*** policy is when you use your upgrade you areNO LONGER ALLOWED to have unlimited data plan!!!!!! I AM DEPRESSED. WHY VERIZON WHYYYYYYY!
Click to expand...
Click to collapse
... it's been that way since the introduction of the shared data plans, this is nothing new.
jonah1234 said:
Hello XDA, i have some sad news for you guys. Well, Verizon's new dumb as F*** policy is when you use your upgrade you areNO LONGER ALLOWED to have unlimited data plan!!!!!! I AM DEPRESSED. WHY VERIZON WHYYYYYYY!
Click to expand...
Click to collapse
So just buy a nice phone online somewhere. Then your not technical upgrading and keep unlimited data.
Sent from my ADR6400L using Tapatalk 2
That's why I buy phones of eBay or craigslist with cracked screens or bad LCD. And fix them.. I've never paid more that 150 for a phone.. I have 2 tbolts that I need to fix more and a rezound... I'm never upgrading as long as people are clumsy...Lol
Sent from my ADR6400L using xda app-developers app
The Gazelle store on ebay has some nice, gently used phones. It's probably where I'll be getting my next phone from.
quickdraw86 said:
... it's been that way since the introduction of the shared data plans, this is nothing new.
Click to expand...
Click to collapse
Yeah, I thought everyone knew this.
To keep unlimited, never use your upgrade, ever.
That said, I think VZW will probably end unlimited completely in the near future.
reg442 said:
That's why I buy phones of eBay or craigslist with cracked screens or bad LCD. And fix them.. I've never paid more that 150 for a phone.. I have 2 tbolts that I need to fix more and a rezound... I'm never upgrading as long as people are clumsy...Lol
Sent from my ADR6400L using xda app-developers app
Click to expand...
Click to collapse
I've bought some really nice ones off eBay, mint condition too. Worked great as soon as they were rooted lol
Sent from my ADR6400L using Tapatalk 2
Yeah but It is more expensive
Sent from my Liquid ICS Thunderbolt
+1 - No everyone knew, My TBolt still on contract till December 1 however I can able keep my unlimited account by buying full retail price of Samsung GSIII and No ETF fee at all! I can't complain!
I did ask one of my buddy who work for Verizon and he said that they will not end unlimited (grandfathered) completely unless you volunteer upgrade eligible or upgrade smartphone replace the current grandfathered phone.
plambda said:
Yeah, I thought everyone knew this.
To keep unlimited, never use your upgrade, ever.
That said, I think VZW will probably end unlimited completely in the near future.
Click to expand...
Click to collapse
Yeah I was looking the other day at phones and just had to ask also. No go for the unlimited on new phone unless you pay full price.
But I knew the answer before I even went in.
I actually went to Verizon yesterday and talked to a guy about the plans.
Yes, Verizon will no longer have unlimited data available to anyone... no matter if you're "grandfathered" in.
However, check your monthly data usage... you might be surprised at how little of data you actually do use each month.
Turns out that when it comes time for me to change my plan, I'll be saving more money from month to month.
This does vary from person to person, though. It's definitely worth looking at.
You can also keep your unlimited data by not renewing your contract and buying a phone from offline somewhere or at full price from Verizon. Just call Verizon and tell them you need to make an ESN swap to active your new phone.
Sent from my ADR6400L using xda premium
RBarnett09 said:
I actually went to Verizon yesterday and talked to a guy about the plans.
Yes, Verizon will no longer have unlimited data available to anyone... no matter if you're "grandfathered" in.
You can also keep your unlimited data by not renewing your contract and buying a phone from offline somewhere or at full price from Verizon. Just call Verizon and tell them you need to make an ESN swap to active your new phone.
Click to expand...
Click to collapse
so, you're saying that ALL unlimited plans will be axed in the future? i've done my own research, and don't want to debate at all either way, but am unsure what you meant in your post.
I heard that u can keep your unlimited but just like he said u will have to pay full price for your phone if u wanna keep it that is what I was told by a vzw rep. I personally burn about 13-14 GB a month so I do not wanna lose my unlimited lol
Sent from my Galaxy Nexus using Tapatalk 2
bostonbassman78 said:
I heard that u can keep your unlimited but just like he said u will have to pay full price for your phone if u wanna keep it that is what I was told by a vzw rep. I personally burn about 13-14 GB a month so I do not wanna lose my unlimited lol
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
that's what i was told by several VZW reps. as well. when i called and spoke to a phone rep., she told me that VZW would never force paying unlimited customers (grandfathered) onto any other plans to continue service. how accurate that is, only time will tell.
quickdraw86 said:
that's what i was told by several VZW reps. as well. when i called and spoke to a phone rep., she told me that VZW would never force paying unlimited customers (grandfathered) onto any other plans to continue service. how accurate that is, only time will tell.
Click to expand...
Click to collapse
They better not get rid if it lol I already have 700$ saved for the next nexus whatever and whoever makes it lol
Sent from my Galaxy Nexus using Tapatalk 2
quickdraw86 said:
so, you're saying that ALL unlimited plans will be axed in the future? i've done my own research, and don't want to debate at all either way, but am unsure what you meant in your post.
Click to expand...
Click to collapse
They won't get rid of it if you currently have the unlimited data plan unless you renew or sign a contract. Unlimited data is no longer an option with the service plan.
As long as you keep the Verizon service and do not sign into another contract, unlimited data will be with you.
If you want to upgrade to another phone, you'll have to buy it off of the internet from someone or walk into Verizon and pay full price for the phone only... without starting a new contract or plan.
This is the only way you can avoid losing unlimited data.
Sent from my ADR6400L using xda premium
bostonbassman78 said:
They better not get rid if it lol I already have 700$ saved for the next nexus whatever and whoever makes it lol
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
yeah, no kidding. my monthly data average is too obscene to be posted here!
quickdraw86 said:
yeah, no kidding. my monthly data average is too obscene to be posted here!
Click to expand...
Click to collapse
Lmfao
Sent from my Galaxy Nexus using Tapatalk 2
You will not be able to change from one phone to another online anymore either.
If you do, it will tell you that changing to this device requires a change to your plan.
If you want to change from the Thunderbolt to... let's say a Galaxy S3, you'll have to call Verizon and talk to a customer service rep. and they will have to change it for you. Just tell them you need to make an ESN swap from the Thunderbolt to the Galaxy S3 and they will have no problem what so ever in changing it over for you without making any changes to your "plan"... even if you don't technically have one and they will not force you into a contract either. *At least not yet* and let's hope it stays that way.
Verizon will not turn down paying customers.
Sent from my ADR6400L using xda premium
Does buying a phone at full price, still get coverage by insurance just in case I damage it?
Sent from my HTC ThunderBolt using xda premium
I started a new AT&T account on around Aug 12th or so. For the 1st time in my life they didn't ask me for a deposit. They sent me 2 refurb phones the next day. I had the phones in hand & using them My wife & I decided on Aug 20th we wanted to port our Straight Talk numbers over. I called the Porting department & they had to send new Sim cards because AT&T & ST are so intertwined. They said my 1st bill might double because the system may think I reordered again, but it would go away. I made my first months payment on 8-30. I tried tonight to buy the Note 3 online. The system said I have this past due amount and it has to be taken care of first. I got online chat for billing help. The lady said tonight said they added a $445 deposit on my acct. She said the payment I made went on the deposit & not on the bill. She even said that I called in on 8-20 asking for the deposit to be waived. I told her no that I called that day to port our two numbers. I told her I haven't heard of a deposit till she told me.
I'm going to call in tomorrow during regular business hours to see what can be done. Has anyone else ever had any issues like this?
It sounds weird, because a deposit usually must be paid before service even starts, not at first billing. Kinda defeats the purpose of a deposit. I would ask them what day the deposit amount was assessed to the account. If it was added the day you inquired about porting, inquire why it was added a week post service, and how service was even started without it.
I have been with AT&T for 11 years, and never have any billing issues. In fact, they always waive my upgrade fees.
Have had ATT for 2 years and if I customer service is what I paid for it has been worth it.I always get what I want when I call them.have had 4 pushed upgrades and never had to b nasty to get them.
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Update: I got a hold of a guy named Rusty with AT&T today. He was super. My credit was good enough to get up to 3 lines without a deposit. When we ported our 2 ST numbers over; the AT&T system saw 4 numbers which automatically kicked in a $445 deposit. Rusty said it should be remedied by Monday. He's going to check it Mon morning & call me back. He asked me if I was satisfied with today's service & I said I give it an A+
I agree. I've had nothing but good things to say about Att. Always call those online people are kinda slow at helping.
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Good to hear you got it all fixed up.
i think att is wonderful. My phone had been stolen last thursday and i called in to get my phone blacklisted. The CSR offered to give me an override upgrade even when I wasnt eligible for one. Now that is customer service!
Once per month. When I pay the bill.
You should be good. I've had AT&T for 17yrs. (AT&T>Cingular>AT&T) I've never really been disappointed w/them.
Conversations & dialogue have gotten a little "interesting" on occasion with my grandfathered unlimited data, but all ended well.
I personally think their customer service is pretty d*mn good!! :good:
Coming from Sprint and Verizon ATT is making me feel like a god. Lol. Sounds more like an error on ATT in your situation. Or a big mistake.
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Delakit said:
Coming from Sprint and Verizon ATT is making me feel like a god. Lol. Sounds more like an error on ATT in your situation. Or a big mistake.
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I feel ya bro! Finally ditched sprint. Goin to court with them. But here on att, ive had lte almost everywhere ive went! Signal is also almost evrywhere unlike sprint. Loving the att s4 so far
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Att and verizon know they can screw any and all of their consumers. why cause they know sprint and tmo has horrendous 4g lte coverage and they are like almost taunting you to switch to sprint and tmo cause they know you will be crawling back for their lte coverage.
All I can say is Att has been great to me. A rep told me if you pay your bill on time every month they consider you a premium customer and they will go out their way to help you. I pay my bill on the 5 of the month although its done on the 22nd. This has gotten me early upgrades big credits to my accounts and free stuff.
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nthknd said:
All I can say is Att has been great to me. A rep told me if you pay your bill on time every month they consider you a premium customer and they will go out their way to help you. I pay my bill on the 5 of the month although its done on the 22nd. This has gotten me early upgrades big credits to my accounts and free stuff.
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No shib? Sounds too good to be true.
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Delakit said:
No shib? Sounds too good to be true.
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Very true....
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This was all remedied yesterday. Rusty even took time to call me back like he said he would. I even got to get my wife an upgrade for a Note 3, but I can't.