Guys & Gals
Just a quick Q - how long did people have to wait before getting a response from Asus r.e the keyboard addon? (this is via the [email protected] email)
I'd like not to miss out on the keyboard, but also don't want to spam them with mail re-sends.
TIA
I think I got a reply after about a day and a half on it.
demonotter said:
I think I got a reply after about a day and a half on it.
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When did you email please?
Let's see...emailed them 14th April, 16:26, got a reply back on the 15th 15:22 - ok, misremembered how long it took for them to reply, then.
Less than 24 hours for me
Took about a day and a half for me. I got the reply around 16:30 UK time.
I got my reply within a few minutes, however their responses are manual and constrained by working hours. I also emailed them within 10 mins of the offer being available, so they may be a bit busy at the moment (they have to auto generate an invoice and create a manual order etc as they normally don't sell direct to customers).
Check your spam folder just in case though.
human_error said:
I got my reply within a few minutes, however their responses are manual and constrained by working hours. I also emailed them within 10 mins of the offer being available, so they may be a bit busy at the moment (they have to auto generate an invoice and create a manual order etc as they normally don't sell direct to customers).
Check your spam folder just in case though.
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Spam's clear - I'll give it til tomorrow AM and fire another one over to them!
Thanks for responses all
Do you get another email once you've paid the invoice, sorta like a confirmation?
mrgrey1701 said:
Do you get another email once you've paid the invoice, sorta like a confirmation?
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I never got one, though I read in another thread that if you write and request confirmation, they will give it to you.
oh right, thanks for that
Related
Has anyone order shirts from droidshirts.com? I placed an order Feb 26 and today Mar 09 the order still says: processing. The website has no information on how to get customer service (it only says: "Design by WootRoot"). I've sent WootRoot a private message and an email through this forum and I haven't get any answer back.
Does anyone has any info on this website? Thanks.
I was considering buying a cyanogen shirt from them, but they all say 3XL, maybe they are out of stock of the size you ordered.
liam.lah said:
I was considering buying a cyanogen shirt from them, but they all say 3XL, maybe they are out of stock of the size you ordered.
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I ordered XL
sstang2006 said:
Has anyone order shirts from droidshirts.com? I placed an order Feb 26 and today Mar 09 the order still says: processing. The website has no information on how to get customer service (it only says: "Design by WootRoot"). I've sent WootRoot a private message and an email through this forum and I haven't get any answer back.
Does anyone has any info on this website? Thanks.
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Got this email response yesterday to an order related question
"We are catching up on orders right now from when we wher hit with a snow storm, we should be producing a new batch of hoodies/shirts shortly in all sizes. Keep an eye out."
I'd say hang in there and give em a chance to catch up - maybe try resending an email
j.
cqms13 said:
Got this email response yesterday to an order related question
"We are catching up on orders right now from when we wher hit with a snow storm, we should be producing a new batch of hoodies/shirts shortly in all sizes. Keep an eye out."
I'd say hang in there and give em a chance to catch up - maybe try resending an email
j.
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When I ordered there were 5 shirts on stuck (according to website). I have already send 2 emails and one PM to WootRoot andim still waiting for some response.
sstang2006 said:
When I ordered there were 5 shirts on stuck (according to website). I have already send 2 emails and one PM to WootRoot andim still waiting for some response.
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Hit him up on Twitter if you've got it, he's almost always there.
mer6 said:
Hit him up on Twitter if you've got it, he's almost always there.
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That did it.. I was trying to contact him the wrong way
Hi. I was hesitant to have what's probably a silly question be my first post, but, I couldn't find the answer by searching.
I just bought and downloaded CorePlayer for my HD2 and come to find that CoreCodec doesn't automatically provide me with the activation code immediately after completing my purchase. My confirmation email said that I have to email them in order to receive the code. I find this strange, inconvenient, and annoying.
But, since it seems that I have no choice but to wait for them to email me back, I was hoping that one of you would be kind enough to let me know how long it usually takes them to email the activation code back. Thanks in advance!
JoePR31 said:
Hi. I was hesitant to have what's probably a silly question be my first post, but, I couldn't find the answer by searching.
I just bought and downloaded CorePlayer for my HD2 and come to find that CoreCodec doesn't automatically provide me with the activation code immediately after completing my purchase. My confirmation email said that I have to email them in order to receive the code. I find this strange, inconvenient, and annoying.
But, since it seems that I have no choice but to wait for them to email me back, I was hoping that one of you would be kind enough to let me know how long it usually takes them to email the activation code back. Thanks in advance!
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I got mine immediately!
try emailing them about it, they are usually pretty responsive.
Have to agree with the OP. Paid, downloaded, installed and now waiting, waiting, waiting for the activation code. Sorry, but that'll be my last purchase from CoreCodec . Regret not having gone with Kinoma. Very disappointed with the service which should in fact be totally automated.
Three days after "purchase", and still waiting on my CorePlayer activation code!!!
vovobrewer said:
Have to agree with the OP. Paid, downloaded, installed and now waiting, waiting, waiting for the activation code. Sorry, but that'll be my last purchase from CoreCodec . Regret not having gone with Kinoma. Very disappointed with the service which should in fact be totally automated.
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Wow, this is absolute crap. I emailed them in regards to the activation code just prior to starting this thread, and I've yet to receive a response from them. If anyone besides vovobrewer and I have had this problem with CoreCodec please post your experience in this thread. They may end up stealing my money, but I'll be damned if I don't tell everyone and their mama about it and knock their rep down several notches for doing so! NOTHING WORSE THAN A THIEF, CORECODEC!
Six days after paying for coreplayer and I'm still waiting for an activation key. Emails are getting ignored. Maybe Corecodec have gone belly-up and taken my money with them.
It's not a spam filter type issue on your email?
I got my code within minutes of ordering - the email came from : [email protected]
Finally after 7 days and many emails! And not even the slightest hint of an apology. Spam filter didn't get it, they were just that slow. I'll never buy another Core product or recommend them. I'm so over crap service.
vovobrewer said:
Finally after 7 days and many emails! And not even the slightest hint of an apology. Spam filter didn't get it, they were just that slow. I'll never buy another Core product or recommend them. I'm so over crap service.
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Thats the sad thing, you do the right thing and buy it legitimately and they provide this kind of service. It should have been virtually automatic in supplying you a code.
Is it any wander many just search for a cracked version.
Hello everybody,
I myself placed an order on GS's website on May 22nd and received a shipping confirmation mail on May 25th. This mail also states that the ETA should be about 14-18 business days, and in some cases it might take additional business days due to delays in customs clearance.
It's ok for me, and i've been waiting for over a full month since then. On June 14 and June 24 I sent them queries mail about delayed shipment and asked as if they can check the package for me. Those recieving addresses I sent to are [email protected]; [email protected] and [email protected]
But I've not recieved any info from them. Nothing at all!
I'm in Vietnam, GS's base is in India. I know that customers from certain countries have to wait longer due to customs clearance or something else.
However it's 34 days til now (26 business days) and I've not recieved any info about my package nor any reply mail from GS. I even don't know those email addresses above are inactive or not.
So, anyone here can give me some advices to contact GS or to solve my case?
Thank you in advance.
jilee said:
Hello everybody,
I myself placed an order on GS's website on May 22nd and received a shipping confirmation mail on May 25th. This mail also states that the ETA should be about 14-18 business days, and in some cases it might take additional business days due to delays in customs clearance.
It's ok for me, and i've been waiting for over a full month since then. On June 14 and June 24 I sent them queries mail about delayed shipment and asked as if they can check the package for me. Those recieving addresses I sent to are [email protected]; [email protected] and [email protected]
But I've not recieved any info from them. Nothing at all!
I'm in Vietnam, GS's base is in India. I know that customers from certain countries have to wait longer due to customs clearance or something else.
However it's 34 days til now (26 business days) and I've not recieved any info about my package nor any reply mail from GS. I even don't know those email addresses above are inactive or not.
So, anyone here can give me some advices to contact GS or to solve my case?
Thank you in advance.
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As far as I am aware, they don't have tracking numbers as they offer free shipping. You could try contacting them on their Indian mail ID [email protected] and see if they respond. Just make sure to include your order number.
anirudh412 said:
As far as I am aware, they don't have tracking numbers as they offer free shipping. You could try contacting them on their Indian mail ID [email protected] and see if they respond. Just make sure to include your order number.
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I've already done sending emails to their Indian mailbox as you stated but received nothing yet.
It's very annoying since that company always keeps silence to every of my contact.
So what can i do now?
Did you use PayPal? Open a dispute
Michealtbh said:
Did you use PayPal? Open a dispute
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I'm not familiar with online shopping enough to distinguish those method. But i am sure that I did not link my Paypal account to this transaction.
I entered my visa info directly to their website's shopping cart, and i thought they processed my order there.
jilee said:
I'm not familiar with online shopping enough to distinguish those method. But i am sure that I did not link my Paypal account to this transaction.
I entered my visa info directly to their website's shopping cart, and i thought they processed my order there.
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Try calling them up on this Indian number +91-44-42164932
They send in letter mode.
I think difficult to get track letter.
As a last resort, you can file a charge back with your bank. This will at least get your money back if you can't get a response from the company or your order.
Albieri[SPAM] said:
They send in letter mode.
I think difficult to get track letter.
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Well imho tracking has no business to do with customer caring and responding to queries mails. My problem is i've not received anything including reply mails
octobclrnts said:
As a last resort, you can file a charge back with your bank. This will at least get your money back if you can't get a response from the company or your order.
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I think it'll be a little hard since I do not have any documents aside from the invoice they sent to my mailbox. Moreover, i cannot prove that I've not received the package.
However, on July 6th (after nearly 1,5 months of waiting) they finally reply my queries saying that they'll resend me another package, and ask if my Shipping address still valid or not. That's quite good, and I'm hoping it will reach the "final destination" this time
Will add further information on this case soon.
Thank you all.
So , as the topic says , ordered the nexus 5 through someone in ltaly only to find out that the phone is missing at delivery . The box only had the receipt inside . The person that helped me out called google and UPS and was told that they are going to get hold of him by tomorrow .
My question is : Could i get a replacement phone without paying another 400 euros ? What could he possibly do ? Just sit and wait ? Could Google refund us or maybe let us make a free purchase of the same device ?
EDITED : ADDED THE LAST RELEVANT POST
I'm sorry for bumping this topic .
Latest news is : UPS requested a replacement from the deposit in Amsterdam .
Story told by short . Someone (my dad) bought a Nexus 5 from Play Store , in order to test it and send it to me in another country if it is functional . He got and empty shipping box . Filed a complaint at Google and UPS . Google only answered with something like "we are going to look in to that" , UPS has done the same . Google has not responded again to the situation , UPS came and got the empty package , got a new status in shipping details saying that the phone is missing and they are contacting the sender(The Google deposit in Amsterdam , Holland).
Questions :
1. Has anyone else been through this ?
2. What is happening and what do they mean by calling the sender for more details ? (I am realy loosing my patience right now since i ordered mine 31 OCT , at about 27minutes in , and had to have the phone by 5th of november)
3.How long is it going to take to get a damned replacement ?
P.S.-Sorry for my rusty english .
inlovewithnexus said:
So , as the topic says , ordered the nexus 5 through someone in ltaly only to find out that the phone is missing at delivery . The box only had the receipt inside . The person that helped me out called google and UPS and was told that they are going to get hold of him by tomorrow .
My question is : Could i get a replacement phone without paying another 400 euros ? What could he possibly do ? Just sit and wait ? Could Google refund us or maybe let us make a free purchase of the same device ?
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So did the phone come to you or just the "random guy" you ordered it from. Guy might be trying to scam you.
You ask us as if we deal with this stuff everyday. To be honest I do not believe anybody that claims phone was broke upon arrival or even you that says had receipt but no box.
2.0t03speed said:
So did the phone come to you or just the "random guy" you ordered it from. Guy might be trying to scam you.
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He's my dad . He wouldn't scam me.
@caribouxda : I just asked how this could end and i was asking the people that have been through this . If you don't believe me i don't really care to be honest .
PS - Forgot to mention that he ordered it from Google play
inlovewithnexus said:
He's my dad . He wouldn't scam me.
@caribouxda : I just asked how this could end and i was asking the people that have been through this . If you don't believe me i don't really care to be honest .
PS - Forgot to mention that he ordered it from Google play
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If your dad ordered it for you, he should probably be the point of contact for the shipper or Google to get a replacement. Can't hurt to ask.
Dungeon47 said:
If your dad ordered it for you, he should probably be the point of contact for the shipper or Google to get a replacement. Can't hurt to ask.
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Yes ! That is what I wanted to ask but might not have made my self undersood , i'm still very angry on the situation .
I wanted to know if he could get a replacement or a refund (preferably a replacement) without paying another 400 euros (I told him to buy it for me from there cause it's 100 euros cheaper then where i live and he should have sent it to me after he received it) and if the procedure is going to take a lot of time or is complicated.
inlovewithnexus said:
Yes ! That is what I wanted to ask but might not have made my self undersood , i'm still very angry on the situation .
I wanted to know if he could get a replacement or a refund (preferably a replacement) without paying another 400 euros (I told him to buy it for me from there cause it's 100 euros cheaper then where i live and he should have sent it to me after he received it) and if the procedure is going to take a lot of time or is complicated.
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There's a lot of factors in that. Your best bet is to start making some phone calls. Call the courier that was supposed to deliver, call Google, see what they can do. Good luck, mate.
Dungeon47 said:
There's a lot of factors in that. Your best bet is to start making some phone calls. Call the courier that was supposed to deliver, call Google, see what they can do. Good luck, mate.
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He called Google and UPS . He told me that they told him that they are going to get in touch with him tomorrow .
inlovewithnexus said:
He's my dad . He wouldn't scam me.
@caribouxda : I just asked how this could end and i was asking the people that have been through this . If you don't believe me i don't really care to be honest .
PS - Forgot to mention that he ordered it from Google play
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You fail to mention the most important thing, was box opened/damaged? Any signs or that? Also did he take the package as soon as it was dropped off or he found it a couple of hours later.
caribouxda said:
You fail to mention the most important thing, was box opened/damaged? Any signs or that? Also did he take the package as soon as it was dropped off or he found it a couple of hours later.
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He only mentioned that the box only had the receipt inside , don;t really know about damage or if it seemed opened before that . He took the package from the delivery guy but by the time he noticed the box was too easy the delivery guy was driving his car ~100m away .
P.S - I am only asuming he took it from the guys hands ... i was not given this information . I'll keep you updated and tell you more tomorrow wen i find out more.
So your dad ordered it from Google Play and had the delivery address set to YOU right? and when it arrived, phone was missing and only receipt? If so, then yeah, have your dad contact ups/google.
If your dad ordered it and it was delivered to him, then he separately shipped it to you and it's missing. That's on your dad/ups. Google is out of the picture by then.
This also happened to me. I was expecting it Nov 5 (my birthday, too!). Never came. Last thing was it was out for delivery, then a notice that says customer will pick it up *will call". I never got the call. I called for an update but they said they can't find it.
I got the same email from Google - gonna have to burn that IMEI number and order another one. 3-4 weeks it says for me. Why do I even bother ordering things on the first day. I always get disappointed one way or another.
Does this mean the phone won't work with any carrier? Or just the US? Does this mean they can't activate it, or just work work even with an already activated SIM card?
naddie said:
This also happened to me. I was expecting it Nov 5 (my birthday, too!). Never came. Last thing was it was out for delivery, then a notice that says customer will pick it up *will call". I never got the call. I called for an update but they said they can't find it.
I got the same email from Google - gonna have to burn that IMEI number and order another one. 3-4 weeks it says for me. Why do I even bother ordering things on the first day. I always get disappointed one way or another.
Does this mean the phone won't work with any carrier? Or just the US? Does this mean they can't activate it, or just work work even with an already activated SIM card?
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My N5 is also Lost and I didn't want to wait for Google to figure it out, so I placed another order Tuesday for White 32Gb and it said 2-3 weeks. This morning I got shipment confirmation and tracking number. Will ariive to my work tomorrow.
Google will Ban the IMEI definitely for USA. Not sure if they can ban for worldwide GSM. They probably can brick the device too, like how Apple didbeith the iPhone 4 lost at a bar.
naddie said:
This also happened to me. I was expecting it Nov 5 (my birthday, too!). Never came. Last thing was it was out for delivery, then a notice that says customer will pick it up *will call". I never got the call. I called for an update but they said they can't find it.
I got the same email from Google - gonna have to burn that IMEI number and order another one. 3-4 weeks it says for me. Why do I even bother ordering things on the first day. I always get disappointed one way or another.
Does this mean the phone won't work with any carrier? Or just the US? Does this mean they can't activate it, or just work work even with an already activated SIM card?
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Will call doesn't mean they are gonna call you lol. It means you gotta go pick it up from UPS.
_MetalHead_ said:
Will call doesn't mean they are gonna call you lol. It means you gotta go pick it up from UPS.
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In my case it means neither because they don't have it.
---------- Post added at 10:17 PM ---------- Previous post was at 09:22 PM ----------
How did I post to this thread? I was posting to another thread where someone had their Nexus 5 lost/stolen by UPS. Oh well..
nxt said:
So your dad ordered it from Google Play and had the delivery address set to YOU right? and when it arrived, phone was missing and only receipt? If so, then yeah, have your dad contact ups/google.
If your dad ordered it and it was delivered to him, then he separately shipped it to you and it's missing. That's on your dad/ups. Google is out of the picture by then.
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He ordered it to his adress , he got the empty box . If he would have got the device he should have tested it and send it to me after . The phone got lost in between sending it from google to de delivery adress specified to google.
naddie said:
In my case it means neither because they don't have it.
---------- Post added at 10:17 PM ---------- Previous post was at 09:22 PM ----------
How did I post to this thread? I was posting to another thread where someone had their Nexus 5 lost/stolen by UPS. Oh well..
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Well that's a bummer. Have you called UPS again? Maybe it was still on the truck or just temporarily lost in the shuffle. UPS is generally very good about keeping track of packages.
_MetalHead_ said:
Well that's a bummer. Have you called UPS again? Maybe it was still on the truck or just temporarily lost in the shuffle. UPS is generally very good about keeping track of packages.
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Looks like it's gone for good. They say they have too many trucks to search for. That's a good runaround because they could probably narrow down to just the one or two that service my area.
Sent from my SGH-I337 using Tapatalk
_MetalHead_ said:
Well that's a bummer. Have you called UPS again? Maybe it was still on the truck or just temporarily lost in the shuffle. UPS is generally very good about keeping track of packages.
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yeah because it accidently fell out of the box, while the receipt stayed in there? remember that the *package* arrived, it's the contents thats missing... face it, some dip**** took it. complain with google, shipping should be insured, hopefully will get a new one.
naddie said:
Looks like it's gone for good. They say they have too many trucks to search for. That's a good runaround because they could probably narrow down to just the one or two that service my area.
Sent from my SGH-I337 using Tapatalk
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Well that sucks. At least google will have no qualms about sending you a new one, you're just gonna have to wait a little longer. When you finally get it you'll be happy.
kendong2 said:
yeah because it accidently fell out of the box, while the receipt stayed in there? remember that the *package* arrived, it's the contents thats missing... face it, some dip**** took it. complain with google, shipping should be insured, hopefully will get a new one.
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I wasn't responding to the OP. The poster I responded to just never got the package. UPS lost it.
I am not complaining in this post, I just wanted to see how everyone else was doing in getting their phone.
I ordered my phone on PDA Plaza.
I pre-ordered well before the Release Date (Jan 18.)
On the Product Page, it says "Ships within 10-15 business days after purchase". It has now passed 15 days.
I contacted support and waiting a response.
It has been almost a Month since i pre-ordered, and not a single email from PDA Plaza to update me on anything, even if its delayed.
I am starting to think perhaps a Refund is in order, and maybe look somewhere else.
If you've received your device, where are you Located? where did you Order from?
thanks
That's just bad customer service! Hate that. Hate giving my money to companies like this. Keep us updated
Cancelled my order with them, and ordered from vopmart instead
karkid1 said:
Cancelled my order with them, and ordered from vopmart instead
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thanks for your reply.
i will check out vopmart.
_sC said:
thanks for your reply.
i will check out vopmart.
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seems like Chinese New Year right now no one will be shipping until next week earliest vopmart says orders will be processed On the 10th I think. I'm getting tired of trying to obtain this phone thinking I might just keep my mate x2 collectors edition since gms and push notifications fully work anyway
Hello,
I just want to ask how's everyone's order doing? I have placed an order on PDA plaza last January 28 and have yet to receive a tracking number for the order. I am in contact with customer service via email but they just keep promising that they expect to receive and ship the order after every week with different reasons; i.e. Chipset Shortages, Ukraine-Russian war (really?). At this point im beginning to tire in waiting and getting more anxious that i may have been scammed.
Anyone here who can share their experience with them?
Thanks.
Just placed my order today with PDAPlaza, product description said Ships within 20-25 business days after purchase, hoping to get it by this date, will keep everyone posted.
Could not speak more highly of Trinity: https://trinityelectronic.boutir.com/ Ordered, shipped and received in 7 days.
rocky272727 said:
Just placed my order today with PDAPlaza, product description said Ships within 20-25 business days after purchase, hoping to get it by this date, will keep everyone posted.
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So, it is now almost 28 business days and no news. PDAPlaza mentioned that they should get it by tomorrow and will ship the same day, I don't think so. Placed order cancellation request.
I ordered mine (magic vs ) from alibaba and got it in 5 days.