Hey guys, I have a galaxy s 4g and today was the last day to return the phone. Do you guys think that I can still get them to exchange it for the G2x tomorrow?
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I doubt it to be honest with you. Highly depends on the rep you deal with though. However, when I worked for T-Mobile, this was a policy that we were typically allowed zero flexibility on. Good luck though!
jimbo831 said:
I doubt it to be honest with you. Highly depends on the rep you deal with though. However, when I worked for T-Mobile, this was a policy that we were typically allowed zero flexibility on. Good luck though!
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Thanks man. I will be very dissapointed if they don't exchange it, I am somewhat dissatisfied with my SGS4G.
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moshe22 said:
Hey guys, I have a galaxy s 4g and today was the last day to return the phone. Do you guys think that I can still get them to exchange it for the G2x tomorrow?
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Btw, I paid full price.
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moshe22 said:
Btw, I paid full price.
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You know you have 30 days to return if you pay full price right? When you call say that you called to inquire about exchanging the phone but was told you had until tomorrow, which isn't the case... When I worked for AT&T you can exchange the phone outside of the 30 days buyers remorse as long as the erturn/exchange was initiated before the 30 days were over
stefan.buddle said:
You know you have 30 days to return if you pay full price right? When you call say that you called to inquire about exchanging the phone but was told you had until tomorrow, which isn't the case... When I worked for AT&T you can exchange the phone outside of the 30 days buyers remorse as long as the erturn/exchange was initiated before the 30 days were over
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Click to collapse
Ok, the only thing though is that I bought it from a retail store.
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moshe22 said:
Ok, the only thing though is that I bought it from a retail store.
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id suggest you go get your money back right now then...
JHaste said:
id suggest you go get your money back right now then...
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How can I get the money back?
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moshe22 said:
How can I get the money back?
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if today is the last day of your "14" day period or "30 day period if you bought full price" GO NOW!!!!!!!
take the phone in and describe to them why you dont like it... no internal memory..(very little) slow data... just be clear you dont want it anymore!
they will give you a full refund (may charge a restocking fee tho 10bucks usually)
nate420 said:
if today is the last day of your "14" day period or "30 day period if you bought full price" GO NOW!!!!!!!
take the phone in and describe to them why you dont like it... no internal memory..(very little) slow data... just be clear you dont want it anymore!
they will give you a full refund (may charge a restocking fee tho 10bucks usually)
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Click to collapse
well i just read the title again.... if yesterday was your last day to take it my guess is no they wont return it.... id call CS right now and see what they can do... give them sum bull **** about you having to work a double or something
I don't get it, why didn't you just return the phone for your full money back? Now you're stuck with the Samsung.
I will be taking the phone in tomorrow to my retail store and see if they can give me a full refund or exchange.
pretty dissapointed....
If yesterday was your last day then good luck, they have no incentive to return the phone for you.
naszero said:
If yesterday was your last day then good luck, they have no incentive to return the phone for you.
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They perhaps do if he's off contract. He could just have it unlocked, sell it, and move his service elsewhere.
Got the phone! I even prayed to God in Jesus name that they would give it to me. He answered
Charging right now and will be posting first impressions soon.
Related
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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thunderboltglass said:
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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ok? Pointless thread
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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thunderboltglass said:
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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looks like when you first bought it :0
Lol
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Just read your other topic you are replacing your phone cause of an echo? Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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miketoasty said:
Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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+1ol
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If you can read I am not the on hearing the echo. Is the person on the other end hearing themself echo when I have it on speakerphone. They say it sounds horrid and it was tested at Verizon they said it sounds terrible.
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you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
magicriggs said:
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
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if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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Click to collapse
I find being either a complete and total ****(which comes naturally to me) or knowing someone that works there solves the two hour problem. haha. I got an upgrade once when my phone died and wasnt insured. Didnt have to renew my contract or anything but walked out of there with a new phone. Granted, I cant go back to that specific store anymore, but I still got my way. haha.
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
magicriggs said:
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
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Click to collapse
Probably just depends on who you speak to. I was in a corporate store yesterday and they told me they would not exchange it outside of the return window, and that I would have to wait for one in the mail. They had it in stock and everything, just wouldn't do it.
Same story. But the good news is when talking to them on the phone they said since the phone is only 3 weeks old that there are no refurbs yet just new factory replacement new phone just no box and battery and mem card. I'll wait till Monday and post if its new or and obvious shi**y refurb.
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Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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I was going to say the phone has only been out like what 3 weeks, even if it was refurbished I'm sure it wouldn't be beat to death.
I'd be willing to bet my own TBolt that you will not receive a refurbished device. It will be just the handset. No battery, SDcard, etc. I have never seen a refurbished phone actually be refurbished. They purchase devices w/o the packaging and included accessories from manufacturer's. If you choose to purchase a refurb, then you get sent an actual refurb but replacements are new 99.9% of the time. My fiancee was just outside our 14 days and needed her incredible replaced. They sent a brand new "refurb" and offered me $100 off my bill since technically I paid for a new device and received a "refurbished" unit. So basically she got a new dinc for free. Not to mention the TB is so new they wouldn't even have refurbs yet. Don't get upset till you get the device, I guarantee you will be happy with it.
BTW, for those arguing over the return policy. They will refer you to a repair center for an exchange. If your in your 14 day period however, you hold the power to either get an exchange or cancel out right so they will usually do the exchange rather than risk you getting pissed and returning the phone and canceling your contract. They'll make it as if their doing you a favor but in reality you are in charge during the first 14 days.
thunderboltglass said:
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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Click to collapse
Did it comenwithout the battery cover? Just curious. Thanks
Yes it came without a battery cover later that night though the plastic rubber piece at the bottom of the screen popped out lol. What a joke this phone is they are sending another I hate this spending money on a piece of junk. I do love the phone but UK glad I signed only a one year contract. I'm not even picky I don't care about dust under the screen or light bleed though. But really a malfunctioning speaker and this one falling apart give me a break.
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Best Buy has dropped the Infuse price to $149. I went in today and got my $50 dollar credit. Don't wait, as the refund can only be obtained within the return period.
gumbo1919 said:
Best Buy has dropped the Infuse price to $149. I went in today and got my $50 dollar credit. Don't wait, as the refund can only be obtained within the return period.
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Click to collapse
Doing that today
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kornklown69 said:
Doing that today
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It may be $129 tomorrow (Memorial Day) on Amazon for upgrades. Maybe cheaper for new customers. Check it tomorrow. If it is $129, I will probably pull the trigger.
http://wireless.amazon.com/Samsung-Infuse-4G-Android-Phone/dp/B00505S2RI?tag=androidpolice-20
Crap. Sucks that I went through AT&T about 5 days ago. Paid $199.
Went and got my refund today. Used half of it to buy a case that finally came in.
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Nice, thanks for the heads up will head up in the morning and get a refund.
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bmstrong said:
Crap. Sucks that I went through AT&T about 5 days ago. Paid $199.
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I did the same thing but they are offering new lines and new customers the infuse for $99 so I called and complained. They ended up giving me a $100 credit on my bill so I basically paid $99...
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Glad I got my phone from Best Buy and not AT&T gonna get money back later this week!!
jeffrsho said:
I did the same thing but they are offering new lines and new customers the infuse for $99 so I called and complained. They ended up giving me a $100 credit on my bill so I basically paid $99...
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Click to collapse
Wow.... I know who I will be calling on Tuesday. They're going to have to give me a credit too.
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Got mine today
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b3asty said:
Wow.... I know who I will be calling on Tuesday. They're going to have to give me a credit too.
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Click to collapse
I too will be calling to complain and get my 100 dollar credit also..
My everchanging Cappy!!!! (work)
Infused(personal)
i got mine from best buy on friday for $130 on an upgrade. i knew they price matched so i went in thinking i could get it that day for $179 for matching amazons price and not have to wait for shipping but they guy started checking around on his own and told me about the walmart price and hooked me up with that.
now i'm just riding out the return period waiting to see if they'll announce the release of the gs2 before the time runs out.
jeffrsho said:
I did the same thing but they are offering new lines and new customers the infuse for $99 so I called and complained. They ended up giving me a $100 credit on my bill so I basically paid $99...
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Click to collapse
Where do you see the $99 for a new two year? Did you speak to any customer service rep?
I want to know if this 100 adjustment worked for more that one person and what was said and what kind of rep/dept it was
bmstrong said:
Where do you see the $99 for a new two year? Did you speak to any customer service rep?
Click to expand...
Click to collapse
As a new customer for AT&T you are able to use an online promotion that takes $100 off almost any phone as long as you order online. I tried it for the Infuse and it works, but since we're already customers we don't have access to any $100 off promotion. I didn't buy my phone at AT&T so I can't try getting $100 back.
Link: http://www.att.com/shop/wireless/de...are&siteId=OOTtr9mlaCk-TwxQdEhchtdvn5xDDXBieg
lost2030 said:
As a new customer for AT&T you are able to use an online promotion that takes $100 off almost any phone as long as you order online. I tried it for the Infuse and it works, but since we're already customers we don't have access to any $100 off promotion. I didn't buy my phone at AT&T so I can't try getting $100 back.
Link: http://www.att.com/shop/wireless/de...are&siteId=OOTtr9mlaCk-TwxQdEhchtdvn5xDDXBieg
Click to expand...
Click to collapse
Ah. But I did and you just saved me $100. Thanks!
jeffrsho said:
I did the same thing but they are offering new lines and new customers the infuse for $99 so I called and complained. They ended up giving me a $100 credit on my bill so I basically paid $99...
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Click to expand...
Click to collapse
So I called them today to complain about feeling as though I was "slapped in the face" as a loyal customer (been with bellsouth/ATT wireless since 1997). After a little interrogation and some hemming & hawing she gave me the $100 credit (105.42 to be exact). This phone rocks pretty hard with a $100 price tag...lol. I'm glad more of you have called and done the same thing. While I understand the importance of marketing to obtain new business, current customers should not be left out in the cold. ;-)
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SorryPoundsand said:
I want to know if this 100 adjustment worked for more that one person and what was said and what kind of rep/dept it was
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Click to collapse
Spoke to two reps this morning both said no. One regular rep, another was the online rep. The online rep said I should just return my current unused Infuse, cancel the order and line, and re-order a new one for the $99 price since I'm under my 30 days. Made an note of it as well.
I'd loose the activation fee and have to pay another. Any idea's?
bmstrong said:
Crap. Sucks that I went through AT&T about 5 days ago. Paid $199.
Click to expand...
Click to collapse
I did the same exact thing now I'm feeling ripped off =(
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Ask for the retention dept, be adamant about the online price and tell them you want the credit. When I called I told them my brother just order the same phone online and got it for 99, the Rep said she couldn't do anything so I asked for a supervisor. He is the one that authorized the credit. Trust me if it comes down to losing a contracted $79 month customer over a $100 credit they will give you a "one time courtesy" credit. You just need to be persistent...
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(i was not sure if this was already posted or not, so if it was i apologize.)
Just an FYI out anyone with issues re: battery life. I just got of the phone with Tmobile and i am being sent a replacement battery. They guy says it has a 90 day warranty. I bought my G2x from a Tmo store on April 20th so i am just past 60 days... So if you are thinking of waiting to see if the "update" fixes the Battery drivers or any other battery issues... you may not want to wait to long...since we have no "real Idea" when the update will come out. The only cost was UPS ground shipping $7.99. Tmo is selling stock replacements for $49.99. Worst case is you have an extra battery for $7.99. Oh and they said the battery was on back order...but it seems like they says that for anything re: the G2x ...(even the Gingerbread/issue fix "Update" is on back order lol)
All phones have a 90 day battery warranty. Every time you buy a phone from us you have a 90 day accessory warranty and 1 year manufacturer warranty.
are you sure u dont have to send the old one back? if not then ill def try this
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zero86ea said:
are you sure u dont have to send the old one back? if not then ill def try this
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Click to collapse
Yes I am sure. I was told the battery did not need to be returned. This seems to be what others have mentioned as well.
wow! then ill def be doing this tomorrow morning!! what should i tell them so it can be as easy as possible?
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just got off chat support, will be getting my battery replaced! 11.99 for 3 day shipping
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Sure hope its out by the 13th so i can retur my black one!
http://m.bgr.com/2011/11/22/att-may-launch-white-samsung-galaxy-s-ii-skyrocket/
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I will return my anyway for the white one! so into it!
love that white one. will keep tracking when is going to hit store.....hopelly coming to store b4 christmas......
What is the return policy on these? I just ordered mine online today but I probably won't get it until next week.
chipsa964 said:
What is the return policy on these? I just ordered mine online today but I probably won't get it until next week.
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Click to collapse
If you ordered it online you can return to any AT&T corporate store, as long as you ordered it from att.com, and avoid a restocking fee within 30 days.
AllTheWay said:
If you ordered it online you can return to any AT&T corporate store, as long as you ordered it from att.com, and avoid a restocking fee within 30 days.
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Click to collapse
Nice! So if the white one comes out within 30 days, I can just return my black one and exchange?
chipsa964 said:
Nice! So if the white one comes out within 30 days, I can just return my black one and exchange?
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Click to collapse
Yes exactly. More than likely it will be available on or near December 4th.
AllTheWay said:
Yes exactly. More than likely it will be available on or near December 4th.
Click to expand...
Click to collapse
where did you get this Dec 4th date?
Will AT&T stores take an Amazon shipped in swap for the black or do I need to send back to Amazon? anyone exchange with Amazon before.. result?
yahooserious said:
Will AT&T stores take an Amazon shipped in swap for the black or do I need to send back to Amazon? anyone exchange with Amazon before.. result?
Click to expand...
Click to collapse
You will have to do the exchange through amazon.
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confirmed from samsung usa on facebook.
WHITE skyrocket releases on Dec 4, same date as LG nitro with 1280x720 screen!
the Q is should i exchange my black for white skyrocket or get LG nitro....
I keep on reading on about people returning their skyrockets with in 30 days to avoid a restocking fee. I am an Att sales consultant and this is incorrect. Any time you return or exchange a phone within 30 days there is a 35 dllr restocking fee. It is a one time courtesy as well. So for those of you who have question about our policy, there it is
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Does anyone know if its going to be available at best buy? (I purchased my Skyrocket there)
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dozal84 said:
I keep on reading on about people returning their skyrockets with in 30 days to avoid a restocking fee. I am an Att sales consultant and this is incorrect. Any time you return or exchange a phone within 30 days there is a 35 dllr restocking fee. It is a one time courtesy as well. So for those of you who have question about our policy, there it is
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Click to expand...
Click to collapse
i work at best buy mobile we dont charge a restocking fee
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kornklown69 said:
i work at best buy mobile we dont charge a restocking fee
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Click to collapse
You work at Best Buy??
quick question, if i return the phone with the buyback program.....do you check the flash counter. or just as long as the phone is in working order, looks good, and back to stock i should be ok with the buyback and to get another phone<<
kornklown69 said:
i work at best buy mobile we dont charge a restocking fee
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Click to expand...
Click to collapse
Dosnt bby have a 14 day policy rather than 30?
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Best buy has a 30 day return policy because i just returned my wife's iphone on the 30th day and no Restocking fees.
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Dec 4 white skyrocket according to sammys facebook
I'm wondering this also. Got mine on the 13th... will be returning it on the 4th. Any word in if best buy will have the white one?
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jthornton71707 said:
I'm wondering this also. Got mine on the 13th... will be returning it on the 4th. Any word in if best buy will have the white one?
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Click to expand...
Click to collapse
Also hoping they do. I picked up my skyrocket the 23 from a BB and if they have the white one I'm returning it.
My phone decided it wanted to go for a swim on the 4th and is dead. Tried bag of rice to no avail. I have the insurance and was given the choice of the HTC Sensation or Galaxy S2. Went with the Galaxy.
Anyway, I just want to say thanks to everyone on this forum for the awesome ROM work and support over the last year or so. It's too bad we can't get the display drivers API from LG so we can get some ICS with working video love, but oh well.
Again, just want to thank everybody. I will now be hanging in the Galaxy S2 forums until my full discount comes into effect in February and I can get the S3.
Greg
Enjoy the GS2...
Quick question about this? How much did you have to pay? My phone its a little on the Fritz I was gonna call in a bit to get a replacement
Sent from my LG-P999
juny51 said:
Quick question about this? How much did you have to pay? My phone its a little on the Fritz I was gonna call in a bit to get a replacement
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Click to expand...
Click to collapse
It's $130, just called. My phone has been shutting off and going crazy when off the charger. Selected GS2 as well. Have to send the G2X back within 15 days.
How did you get the option to decide which one you wanted?
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G2xer said:
How did you get the option to decide which one you wanted?
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Click to expand...
Click to collapse
Also wanted to ask this. I needed a replacement and called. But they didn't give me the option they just said they will send me another g2x
Sent from my LG-P999
G2xer said:
How did you get the option to decide which one you wanted?
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Click to expand...
Click to collapse
I called in and asked them what the replacement was. They said that the G2x is discontinued and not available as a replacement, so they gave me the option to choose between the SG2 and the HTC Sensation. When I said the SG2, they even gave me the option to choose between Black or White. I chose black.
gscavezze said:
I called in and asked them what the replacement was. They said that the G2x is discontinued and not available as a replacement, so they gave me the option to choose between the SG2 and the HTC Sensation. When I said the SG2, they even gave me the option to choose between Black or White. I chose black.
Click to expand...
Click to collapse
Similar situation here. They apologized that the g2x wasn't available and offered me a Sensation. I played it off as I hadn't heard of that phone before and asked if she'd mind waiting a minute while I looked at the phone online. She said sure and that I should check out the GS2 as well, that was another alternative. I said I was familiar with that and chose it, opted for white
Well as I stated in other post I was needing a replacement so I called in. But they didn't offer me a different phone. They shipped out the same one. Its cool with me but weird how "its not available" but I got one
Sent from my LG-P999
Lol exact same thing happenes to me on the same day! Luckily the phone works still, the lcd is kind of weird and i dont have insurance
Sent From My Handheld Portal Device
twism50 said:
Similar situation here. They apologized that the g2x wasn't available and offered me a Sensation. I played it off as I hadn't heard of that phone before and asked if she'd mind waiting a minute while I looked at the phone online. She said sure and that I should check out the GS2 as well, that was another alternative. I said I was familiar with that and chose it, opted for white
Click to expand...
Click to collapse
Wait, so i can just call in and get a new phone as a replacement?
Sent From My Handheld Portal Device
zoppp said:
Wait, so i can just call in and get a new phone as a replacement?
Sent From My Handheld Portal Device
Click to expand...
Click to collapse
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999
juny51 said:
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999
Click to expand...
Click to collapse
But the OP says his phone went for a swim and is dead (water damage), but he still got a replacement.
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zoppp said:
But the OP says his phone went for a swim and is dead (water damage), but he still got a replacement.
Sent From My Handheld Portal Device
Click to expand...
Click to collapse
Yea and he more then likely had to pay. That's just how T-Mobile does. Anything aside from hardware defaults you have to pay about 100-130 not sure exact price
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juny51 said:
Yea and he more then likely had to pay. That's just how T-Mobile does. Anything aside from hardware defaults you have to pay about 100-130 not sure exact price
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Click to expand...
Click to collapse
So basically if I paid $100ish, I could get a gs2
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zoppp said:
So basically if I paid $100ish, I could get a gs2
Sent From My Handheld Portal Device
Click to expand...
Click to collapse
If you have insurance call them up tell them what happened and they will either offer you a different phone like gs2 or the same for that 100ish. I needed a new phone but they didn't offer me the gs2 they just sent me the same. But then again it was a free exchange so who knows
Sent from my LG-P999
juny51 said:
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999
Click to expand...
Click to collapse
I had to pay too, said the phone was acting up, battery dropping quickly, had to pull battery constantly. I also told them that I stooped at my TMobile store and they suggested I call them.
I've had to pay in the past too, fire a charging port issue. I believe you always have to pay, no matter what happened. I received a refurbished phone, perfect condition.
Sent from my SGH-T989 using xda premium
zoppp said:
So basically if I paid $100ish, I could get a gs2
Sent From My Handheld Portal Device
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It was $130, and worth it. Stable Ics ROM, larger screen which is beautiful and works great outdoors.
Sent from my SGH-T989 using xda premium
juny51 said:
If you have insurance call them up tell them what happened and they will either offer you a different phone like gs2 or the same for that 100ish. I needed a new phone but they didn't offer me the gs2 they just sent me the same. But then again it was a free exchange so who knows
Sent from my LG-P999
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How long ago was this?
Sent from my LG-P999 using Tapatalk
G2xer said:
How long ago was this?
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I called Thursday And my phone got here friday
Sent from my LG-P999